Ricoh MP C2504 Field Service Manual page 948

No. Type
SC863-02 D
to 23
No. Type
SC864-00 D
Error Name/Error Condition/Major Cause/Solution
HDD data read failure
The data written to the HDD cannot be read normally.
Bad sectors were generated during operation.
(An error occurred in partition "a" (SC863-02) to partition "v"
(SC863-23)).
Guide for when to replace the HDD
1. When SC863 has occurred ten times or more
• The interval is short.
• Repeatedly occurs in the same situation (At power-on, etc.).
• Startup takes a long time when the main power is turned on.
2. It takes a long time after main power on for the operation panel to
become ready.
HDD access may be consuming time. Normal HDD access time after
main power on is about 5 seconds. If the machine is not waiting for
the engine to be ready and it still takes 20 to 30 seconds or more,
the HDD may be the cause. If there is a problem with the HDD, HDD-
related SCs such as SC860 and SC863 will occur frequently. Print
the SC log data and check them.
Error Name/Error Condition/Major Cause/Solution
HD data CRC error
During HD operation, the HD cannot respond to a CRC error query. Data
transfer did not execute normally while data was being written to the HD.
HD defective
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Service Call 816-899
939