Ricoh MP C2504 Field Service Manual page 891

6. Troubleshooting
SC No.
SC650-05
SC No.
SC650-13
882
Type Error Name/Error Condition/Major Cause/Solution
C Remote Service Modem Communication Error (insufficient current or
connection error)
• An error related to communication (dialup connection, modem
board etc.) using the RC Gate Type M was detected or an error that
prevents RC Gate operation was detected at power on.
• Displayed only when an error is detected while RC Gate is
operating.
• SC is not issued if an error occurs during RC Gate installation
(because it can be referenced using SP).
Insufficient current or connection error
The line is not supported and nothing can be done.
Type Error Name/Error Condition/Major Cause/Solution
C Remote Service Modem Communication Error (RC Gate Type M was
installed but modem is not present (detected during operation))
• An error related to communication (dialup connection, modem
board etc.) using the RC Gate Type M was detected or an error that
prevents RC Gate operation was detected at power on.
• Displayed only when an error is detected while RC Gate is
operating.
• SC is not issued if an error occurs during RC Gate installation
(because it can be referenced using SP).
RC Gate Type M was installed but modem is not present (detected during
operation)
• If a modem board is not installed, install it.
• Check again if the modem driver configurations (SP5-816-160,
SP5-816-165 to 171) are correct.
• If the problem is not solved, replace the modem.