Page 1 Installation Guide ™ ™ V7000 IP Telephony Solution System Release 7.1 http://www.3com.com/ Part Number 900-0376-01 AC Published November 2006...
Page 2 3Com Corporation reserves the right to revise this documentation and to make changes in content from 01752-3064 time to time without obligation on the part of 3Com Corporation to provide notification of such revision or change. 3Com Corporation provides this documentation without warranty of any kind, either implied or expressed, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose.
Page 3: Table Of Contents
ONTENTS BOUT UIDE Conventions Notices Text Related Documentation Your Comments NSTALLATION UIDELINES Configuration Overview Software Configurations Hardware Configurations Single-Site Configurations Multi-Site Configurations Network Interface Configuration Tools Serial Cables Terminal Emulation Program Host Names License Keys Obtaining a LicenseKey File Installing a License File Backing Up License Files Gathering Site Information Using DNS...
Page 4 Single Office Configurations Worksheets Single Sites Regional Office with Mulitple Servers Branch Office Worksheet IP Messaging Client Worksheet IP T NSTALLING AN ELEPHONY AND ESSAGING ERVER Definition Where Used Sample Configuration Scripts Post-Installation Steps IP T NSTALLING AN ELEPHONY ERVER Definition Where Used Sample Configuration Scripts...
Page 5 3Com 3105 Attendant Console Configuring the 3105 Attendant Console Without a DHCP Server Gateway Installation 3Com V7111 Analog Gateways 3Com V7122 Digital Gateways 3Com V6000 (Analog) Integrated Branch Communications platform 3Com V6100 (Digital) Integrated Branch Communications platform Printer Configuration Overview...
Page 6 Adding a RAID Disk VLAN Configuration Configuring Devices for VLAN Operation NSTALLING THE NTERPRISE ANAGEMENT UITE Installing Enterprise Management Suite 2000 DHCP ONFIGURING PTION ON A INDOWS ERVER Overview Creating Option 184 Editing Option 184 Values Configuring the IP Address of the Primary Server Configuring the IP Address of the Alternate Server Voice VLAN Configuration Fail-Over Call Route Point Configuration...
Page 7 Replacing a Disk (Branch Office) Replacing a Disk on an IP Telephony and Messaging Server Replacing a Disk on an IP Telephony Server PECIFICATIONS 3Com 3103 Manager Telephone 3Com 3102 Business Telephone 3Com 2102 Business Telephones 3Com 3101 Basic Telephone...
Page 8 BTAINING UPPORT FOR RODUCTS Register Your Product to Gain Service Benefits Solve Problems Online Purchase Extended Warranty and Professional Services Access Software Downloads Contact Us Telephone Technical Support and Repair NDEX...
Page 9: Conventions
This section contains an overview of this guide, lists guide conventions, related documentation, and product compatibility. This guide describes how to answer the questions in the installation scripts, which run when you first start any server in a 3Com V7000 ®...
Page 10: Text
BOUT UIDE Text Table 2 lists text conventions used in this guide. Table 2 Text Conventions Convention Description Screen displays This typeface represents information as it appears on the screen. The word “syntax” means that you must evaluate the syntax Syntax provided and then supply the appropriate values for the placeholders that appear in angle brackets.
Page 11: Related Documentation
Related These 3Com documents contain additional information about the Documentation products in this release that are a part of or support the 3Com Convergence Applications Suite. The following documents are a part of the VCX IP Telephony Solution: VCX Maintenance Guide ■...
Page 12: Your Comments
Your Comments Your suggestions are important to us because we want to make our documentation more useful to you. Please send e-mail comments about this guide or any of the 3Com Voice Products documentation and Help systems to: VOICE_TECHCOMM_COMMENTS@3com.com Please include the following information with your comments: Document title ■...
Page 13 Your Comments Example: VCX Installation Guide Part Number 900-0376-01 Rev AA Page 25 Please address all questions regarding the 3Com software and hardware to your authorized 3Com representative.
Page 14 BOUT UIDE...
Page 15 NSTALLATION UIDELINES The 3Com® VCX IP Telephony Solution delivers reliable, highly-scalable, comprehensive standards-based IP telephony for large enterprises. This chapter provides an overview of and pre-installation guidelines for the V7000 Networked Telephony Systems. ™ Configuration Overview ■ Software Configurations ■...
Page 16: Configuration Overview
1: P HAPTER NSTALLATION UIDELINES Configuration The VCX IP Telephony Solution (referred to in this guide as the VCX Overview system) merges telephony with networking by delivering business telephone service over a data network. VCX servers run the VCX operating system and host software components such as the Call Processor, VCX applications (such as IP Messaging), and configuration databases.
Page 17: Software Configurations
Accounting Service — Sends, exports, and manages CDRs. ■ SIP Phone Downloader — Loads an application image on to a 3Com ■ phone, which enables SIP support on the phone. Common Agent — Connects VCX software components such as the ■...
Page 18: Hardware Configurations
Call Records Service is enabled on the Primary IP Telephony and Messaging or Primary IP Telephony server only. Hardware VCX V7000 systems can support single offices and multiple offices. Configurations Configurations can include regional and branch offices. To determine the number and type of servers you need, contact your Voice Authorized 3Com Representative.
Page 19: Single-Site Configurations
The V7000-series systems (with IBM X306m or IBM X346 servers), the 3Com V6000 (Analog) Integrated Branch Communications Platform, and the 3Com V6100 (Digital) Integrated Branch are the current standard hardware platforms. Communications Platform The next two sections describe typical examples of single-site and multi-site configurations.
Page 20 Call Records Server Uses the Call Records Server running on the configuration above ■ Each branch office can operate with an IBM X306m server, a 3Com V6000 (Analog) Integrated Branch server, or a V6100 (Digital) Integrated Branch server.
Page 21: Network Interface Configuration
Hardware Configurations The version 7.1 upgrade procedure allows you to enable Global Voicemail Integration on servers running IP Messaging software. However, you must install IP Messaging software on a GVCS, and then set up the GVCS through the IP Messaging administrator configuration interface before enabling Global Voicemail Integration on regional and branch office IP Messaging servers.
Page 22: Tools
Sufficient length to reach from the PC to the VCX server ■ The serial cable for 3Com V6000 (Analog) and V6100 (Digital) servers comes with the server. One end connects to the serial port (marked 1010) on the connection module located in the middle lower portion of the front panel.
Page 23: Host Names
Host Names Host Names When you configure the networking parameters of any VCX server, the script prompts you to assign a host name to the server. A fully qualified hostname is one that includes the DNS domain name as the suffix (Example: vcx01.yourdomain.com). The hostname that you enter when configuring the VCX networking parameters is the unqualified hostname.
Page 24: License Keys
The command returns a value similar to the following: SNAm-Fro7-vrJa-YKhH-H8az-db7Q Request a license from your 3Com Voice Authorized Reseller, who will supply the license key that corresponds to the machine ID. For the sample machine id shown above the license key filename would be: SNAm-Fro7-vrJa-YKhH-H8az-db7Q.activation,key...
Page 25: Backing Up License Files
IP Messaging clients. Backing Up License 3Com strongly recommends that users save copies of their license key Files files in a separate safe location. If any VCX server experiences a disk failure or any other problem that requires the VCX software to be reinstalled, the license key file will be available during that process.
Page 26: Gathering Site Information
HAPTER NSTALLATION UIDELINES Gathering Site The VCX V7000 hardware servers communicate with each other using IP Information addresses. These addresses must be dedicated (static) and must be compatible with your network design. The next sections describe the information you need to gather or decide for each of these systems.
Page 27 Worksheets Other Network Information You must know the appropriate subnetwork mask for each network segment on which you plan to install one or more of the servers. You must know the IP address of the network gateway for each network segment.
Page 28 1: P HAPTER NSTALLATION UIDELINES Single Sites The two possible single-site configurations are: Single pair (2 servers) — Primary and secondary servers both run the IP ■ Telephony and Messaging configuration. The Call Records Service is enabled only on the primary server. Two pairs (4 servers) —...
Page 29 Worksheets Table 5 Worksheet for Single Sites or Small Regional Offices (continued) Configuration Parameter Value for Your Site Secondary Call Processing Server IP Address Secondary Auth & Dir Server IP Address Secondary IP Messaging Server IP Address Secondary Server Host Name (see “Host Names”...
Page 30 1: P HAPTER NSTALLATION UIDELINES Table 5 Worksheet for Single Sites or Small Regional Offices (continued) Configuration Parameter Value for Your Site Other Server Information Primary Call Processing Server IP Address Secondary Call Processing Server IP Address Primary Auth & Dir Server IP Address Secondary Auth &...
Page 31 Worksheets Table 5 Worksheet for Single Sites or Small Regional Offices (continued) Configuration Parameter Value for Your Site Second UPS IP address Second UPS 'write' community string UPS Low Battery Threshold (%) Additional IP Messaging Service Parameters Hostname of peer IP Messaging system Is Global Voicemail enabled? Is this a Central Server for Global Voicemail? If no, IP address of Global VM Central Server...
Page 32 1: P HAPTER NSTALLATION UIDELINES Table 5 Worksheet for Single Sites or Small Regional Offices (continued) Configuration Parameter Value for Your Site Additional Auth & Dir Service Parameters Password for access to cworks account Same as cworks password specified earlier Additional Common Agent Parameters Trap Destination IP Address Trap Community String...
Page 33 Worksheets Regional Office with Each worksheet is for a specific server type: Mulitple Servers Call Records Server (Table ■ Call Processing (Table ■ Authentication & Directory (Table ■ IP Telephony (Table ■ IP Messaging (Table ■...
Page 34 1: P HAPTER NSTALLATION UIDELINES Call Records Server Fill in one sheet per server. Table 6 Call Records Server Configuration Parameter Value for Your Site Host Name (see “Host Names” page 23 for more information) Site ID Site Description IP Address (eth0) Subnetwork Mask Default Gateway IP Addresses IP Address (eth1)
Page 35 Worksheets Table 6 Call Records Server (continued) Configuration Parameter Value for Your Site Password for the app Account UPS Parameters Will multiple UPS's power this server? Is this server the master? If no, IP address of the master If yes, polling Frequency (seconds) IP address of UPS's management card UPS 'write' community string Second UPS IP address...
Page 36 1: P HAPTER NSTALLATION UIDELINES Call Processing Server Fill in one sheet per server. Table 7 Call Processing Server Configuration Parameter Value for Your Site Primary Server Host Name (see “Host Names” page 23 for more information) Site ID Site Description IP Address (eth0) Subnetwork Mask Default Gateway IP Addresses...
Page 37 Worksheets Table 7 Call Processing Server (continued) Configuration Parameter Value for Your Site DNS Search Path Primary NTP Server IP Address Secondary NTP Server IP Address Continent Country Time Zone Other Server Information Primary Auth & Dir Server IP Address Secondary Auth &...
Page 38 1: P HAPTER NSTALLATION UIDELINES Table 7 Call Processing Server (continued) Configuration Parameter Value for Your Site If yes, polling Frequency (seconds) IP address of UPS's management card UPS 'write' community string Second UPS IP address Second UPS 'write' community string UPS Low Battery Threshold (%) Additional Call Processing Parameters Additional Trusted Endpoint IP Address #1...
Page 39 Worksheets Table 7 Call Processing Server (continued) Configuration Parameter Value for Your Site Enable management station authentication? Authorized Management Station #1 IP Address Netmask Authorized Management Station #2 IP Address Netmask Authorized Management Station #3 IP Address Netmask Authorized Management Station #4 IP Address...
Page 40 1: P HAPTER NSTALLATION UIDELINES Authentication and Directory Server Fill in one sheet per server pair. Table 8 Authentication and Directory Server Configuration Parameter Value for Your Site Primary Server Host Name (see “Host Names” page 23 for more information) Site ID Site Description IP Address (eth0)
Page 41 Worksheets Table 8 Authentication and Directory Server (continued) Configuration Parameter Value for Your Site DNS and Time Zone Parameters Primary DNS Server IP Address Secondary DNS Server IP Address Tertiary DNS Server IP Address DNS Search Path Primary NTP Server IP Address Secondary NTP Server IP Address Continent Country...
Page 42 1: P HAPTER NSTALLATION UIDELINES Table 8 Authentication and Directory Server (continued) Configuration Parameter Value for Your Site UPS Parameters Will multiple UPS's power this server? Is this server the master? If no, IP address of the master If yes, polling Frequency (seconds) IP address of UPS's management card UPS 'write' community string Second UPS IP address...
Page 43 Worksheets IP Telephony Server Fill in one sheet per server pair. Table 9 IP Telephony Server Configuration Parameter Value for Your Site Primary Server Host Name (see “Host Names” page 23 for more information) Site ID Site Description IP Address (eth0) Subnetwork Mask Default Gateway IP Addresses IP Address (eth1)
Page 44 1: P HAPTER NSTALLATION UIDELINES Table 9 IP Telephony Server (continued) Configuration Parameter Value for Your Site Tertiary DNS Server IP Address DNS Search Path Primary NTP Server IP Address Secondary NTP Server IP Address Continent Country Time Zone Other Server Information Primary Call Processing Server IP Address Secondary Call Processing Server IP Address Primary Auth &...
Page 45 Worksheets Table 9 IP Telephony Server (continued) Configuration Parameter Value for Your Site Password for the vcx Account UPS Parameters Will multiple UPS's power this server? Is this server the master? If no, IP address of the master If yes, polling Frequency (seconds) IP address of UPS's management card UPS 'write' community string Second UPS IP address...
Page 46 1: P HAPTER NSTALLATION UIDELINES Table 9 IP Telephony Server (continued) Configuration Parameter Value for Your Site Netmask Authorized Management Station #3 IP Address Netmask Authorized Management Station #4 IP Address...
Page 47 Worksheets IP Messaging Server Fill in one sheet per server pair. Table 10 IP Messaging Server Configuration Parameter Value for Your Site Primary Server Host Name (see “Host Names” page 23 for more information) Site ID Site Description IP Address (eth0) Subnetwork Mask Default Gateway IP Addresses IP Address (eth1)
Page 48 1: P HAPTER NSTALLATION UIDELINES Table 10 IP Messaging Server (continued) Configuration Parameter Value for Your Site Tertiary DNS Server IP Address DNS Search Path Primary NTP Server IP Address Secondary NTP Server IP Address Continent Country Time Zone Other Server Information Primary Call Processing Server IP Address Secondary Call Processing Server IP Address Primary Auth &...
Page 49 Worksheets Table 10 IP Messaging Server (continued) Configuration Parameter Value for Your Site UPS 'write' community string Second UPS IP address Second UPS 'write' community string UPS Low Battery Threshold (%) Additional IP Messaging Service Parameters Hostname of peer IP Messaging system Is Global Voicemail enabled? Is this a Central Server for Global Voicemail? If no, IP address of Global VM Central Server...
Page 50 1: P HAPTER NSTALLATION UIDELINES Table 10 IP Messaging Server (continued) Configuration Parameter Value for Your Site Additional Auth & Dir Service Parameters Password for access to cworks account Same as cworks password specified earlier Enable System Speed Dial Master? Additional Common Agent Parameters Trap Destination IP Address Trap Community String...
Page 51 Worksheets Branch Office Typically a branch office server will run the IP Telephony and Messaging Worksheet Server, the IP Telephony Server, or the IP Messaging Server. The following worksheet contains fields for all three types of servers. Consult the configuration script examples for branch offices to determine which fields are required.
Page 52 1: P HAPTER NSTALLATION UIDELINES Table 11 Branch Offices (continued) Configuration Parameter Value for Your Site Other Server Information Primary Call Processing Server IP Address Secondary Call Processing Server IP Address Primary Auth & Dir Server IP Address Secondary Auth & Dir Server IP Address Primary IP Messaging Server IP Address Secondary IP Messaging Server IP Address Global Parameters...
Page 53 Worksheets Table 11 Branch Offices (continued) Configuration Parameter Value for Your Site Second UPS IP address Second UPS 'write' community string UPS Low Battery Threshold (%) Additional Call Processing Parameters Additional Trusted Endpoint IP Address #1 Additional Trusted Endpoint IP Address #2 Adhoc Conference IP Address Additional IP Messaging Service Parameters Is Global Voicemail enabled?
Page 54 1: P HAPTER NSTALLATION UIDELINES Table 11 Branch Offices (continued) Configuration Parameter Value for Your Site Text to Speech Server #4 IP Address Additional Auth & Dir Service Parameters Password for access to cworks account Same as cworks password specified earlier Additional Common Agent Parameters Trap Destination IP Address Trap Community String...
Page 55 Worksheets IP Messaging Client IP Messaging can be configured as a group of servers where one server is Worksheet the main server and the others are clients. Use this worksheet for the clients. IP Messaging Client Fill in one sheet per client. Table 12 IP Messaging Client Configuration Parameter Value for Your Site...
Page 56 1: P HAPTER NSTALLATION UIDELINES Table 12 IP Messaging Client (continued) Configuration Parameter Value for Your Site Primary IP Messaging Server IP Address Global Parameters Default Dialing Domain 1.1.1.1 Additional System Parameters Password for the root Account Password for the vcx Account Password for the app Account UPS Parameters Will multiple UPS's power this server?
Page 57 Worksheets Table 12 IP Messaging Client (continued) Configuration Parameter Value for Your Site Additional Trap Community String Write Community String Read Community String Enable management station authentication? Authorized Management Station #1 IP Address Netmask Authorized Management Station #2 IP Address Netmask Authorized Management Station #3 IP Address Netmask...
Page 58 1: P HAPTER NSTALLATION UIDELINES...
Page 59: Installing An
An IP Telephony and Messaging Server is used wherever all VCX services are needed on a single server. To determine where this server can be used in your configuration, contact your Voice Authorized 3Com Representative. CAUTION: Before you configure any server, you must first obtain and install a valid license key file on that server.
Page 60: Sample Configuration Scripts
Depending on the number of users that are to be supported by the server, the software is installed on a 3Com V6000 (Analog), a 3Com V6100 (Digital), an IBM X306m, or an IBM X346 machine.
Page 61 Configuring a Primary IP Telephony and Messaging Server To begin the configuration process, enter this command: vcx-setup The configuration script starts. The first portion deals with network configuration. Sample Network Configuration Script — Primary VCX Server --------------------------------------------------------------------------- ------------- Welcome to the VCX Network Configuration Wizard ------------- --------------------------------------------------------------------------- This wizard sets up networking and related services.
Page 62 2: I IP T HAPTER NSTALLING AN ELEPHONY AND ESSAGING ERVER Sample Network Configuration Script — Primary Server (continued) --------------------- Configuring IP Interface 'eth1' --------------------- Interface State : enabled Change the default value (disabled) to enabled. IP Address Network Subnet Mask Default Gateway Address Enter the IP address for this server’s eth1 interface and the subnet mask and default gateway address appropriate for this site.
Page 63 Sample Network Configuration Script — Primary Server (continued) 4. Arctic Ocean 5. Asia 6. Atlantic Ocean 7. Australia 8. Europe 9. Indian Ocean 10. Pacific Ocean Enter continent [2] : Press the Enter or Return key to accept the default answer (2), or enter the number for your geographic location.
Page 64 2: I IP T HAPTER NSTALLING AN ELEPHONY AND ESSAGING ERVER Sample Network Configuration Script — Primary Server (continued) 12. Eastern Standard Time - Indiana - most locations 13. Eastern Time 14. Eastern Time - Kentucky - Louisville area 15. Eastern Time - Kentucky - Wayne County 16.
Page 65 End of Sample Network Configuration Script — Primary Server Is all of the above information correct? [yes] : Press the Enter or Return key to accept the default answer (yes). If you want to change any of the information, enter no. The script displays several status messages and immediately begins the configuration of the system services.
Page 66 2: I IP T HAPTER NSTALLING AN ELEPHONY AND ESSAGING ERVER Sample Services Configuration Script — Primary Server ----------------------- Select System Configuration ----------------------- Individual systems may provide various services in a VCX installation. You must select the appropriate set of services which this system is to provide.
Page 67 Sample Services Configuration Script — Primary Server (continued) ---------------------------------------------------------------------------- ------------- Welcome to the VCX Service Configuration Wizard -------------- ---------------------------------------------------------------------------- This wizard sets up VCX services. Do you wish to configure services at this time? [Y] Press the Enter or Return key to accept the suggested answer (Y). ------------------------- Configuring VCX Services ------------------------- This server runs IP Telephony and IP Messaging services.
Page 68 2: I IP T HAPTER NSTALLING AN ELEPHONY AND ESSAGING ERVER Sample Services Configuration Script — Primary Server (continued) The Customer Name identifies the company using this VCX system. Enter the customer name Enter the name of your company. Some VCX applications can use European date ordering. Answer 'Y' here to enable this.
Page 69 : 1.1.1.1 You must use the same dialing domain for all servers in a VCX system. 3Com recommends the use of 1.1.1.1 as the dialing domain. The secondary Call Processor acts as a backup if the primary is down or unreachable.
Page 70 2: I IP T HAPTER NSTALLING AN ELEPHONY AND ESSAGING ERVER Sample Services Configuration Script — Primary Server (continued) IP address of the secondary Media Gateway Enter the IP address of the analog or digital media gateway that this VCX server will use as the secondary way of connecting to the Public Switched Telephone Network (PSTN).
Page 71 --------------- Configuring additional parameters for System --------------- CAUTION: Next, the system prompts you to enter the passwords for the Root, Oracle, Tomcat, Cworks, VCX, and App accounts. 3Com strongly recommends that customers change the default passwords for all of these accounts for security reasons.
Page 72 American Power Conversion (APC) Corporation. (For a list of supported APC UPS devices, consult with your 3Com Service Representative or your 3Com Voice Authorized Reseller.) If you answer Y to this question, the script prompts you with further questions about your UPS configuration.
Page 73 UPS 'write' community string Press the Enter or Return key to accept the default answer (private). CAUTION: 3Com strongly recommends that users change this string for security reasons. Enter the IP address assigned to the second UPS's management card or Ethernet interface.
Page 74 2: I IP T HAPTER NSTALLING AN ELEPHONY AND ESSAGING ERVER Sample Services Configuration Script — Primary Server (continued) Polling Frequency (seconds) If this server is a UPS Master, it polls the UPS at the interval that you specify here. Press the Enter or Return key to accept the default answer (30 seconds) or enter the frequency desired, in seconds.
Page 75 Sample Services Configuration Script — Primary Server (continued) Is Message Archival enabled? [N] Press the Enter or Return key to accept the default answer (N). Message archiving provides a secure (sftp) way to archive a copy of each voicemail message that is created. You cannot restore messages to user voice mailboxes.
Page 76 2: I IP T HAPTER NSTALLING AN ELEPHONY AND ESSAGING ERVER Sample Services Configuration Script — Primary Server (continued) In addition, the password for the previously provided user name is required. Specify the password to use when accessing the VCX Authentication &...
Page 77 The Trap Community String provides a community string to be used when sending SNMP traps to the trap destination. Trap Community String : public CAUTION: Press the Enter or Return key to accept the default answer (public). 3Com strongly recommends that users change this string for security reasons.
Page 78 Write Community String : private CAUTION: Press the Enter or Return key to accept the default answer (private). 3Com strongly recommends that users change this string for security reasons. The Read Community String specifies the community string to be used by a management station when sending read requests to this system.
Page 79 This is not needed for standard configurations and using it successfully requires substantial VCX configuration expertise. 3Com does not support this mode of making configuration changes. Please wait while the wizard completes.
Page 80 2: I IP T HAPTER NSTALLING AN ELEPHONY AND ESSAGING ERVER Sample Network Configuration Script — Secondary VCX Server --------------------------------------------------------------------------- ------------- Welcome to the VCX Network Configuration Wizard ------------- --------------------------------------------------------------------------- This wizard sets up networking and related services. Configure networking now? [yes] : Press the Enter or Return key to accept the suggested answer (yes).
Page 81 Sample Network Configuration Script — Secondary Server (continued) ------------------------- Configuring DNS Servers ------------------------- Enter DNS servers one at a time. When done, enter 0.0.0.0 to stop. Primary DNS Server Secondary DNS Server Tertiary DNS Server Enter up to three DNS server IP addresses. ----------------------- Configuring DNS Search Path ----------------------- Press Enter to leave the current path unchanged, or specify a new search path, with spaces separating each entry.
Page 82 2: I IP T HAPTER NSTALLING AN ELEPHONY AND ESSAGING ERVER Sample Network Configuration Script — Secondary Server (continued) Please select a country from the following list: 1. Antigua & Barbuda 18. Ecuador 35. Panama 2. Anguilla 19. Grenada 36. Peru 3.
Page 83 Sample Network Configuration Script — Secondary Server (continued) 20. Mountain Time - Navajo 21. Mountain Time - south Idaho & east Oregon 22. Pacific Time Enter zone [13] : Press the Enter or Return key to accept the default answer (13), or enter the number for your time zone.
Page 84 2: I IP T HAPTER NSTALLING AN ELEPHONY AND ESSAGING ERVER Sample Services Configuration Script — Secondary Server ----------------------- Select System Configuration ----------------------- Individual systems may provide various services in a VCX installation. You must select the appropriate set of services which this system is to provide.
Page 85 Sample Services Configuration Script — Secondary Server (continued) ---------------------------------------------------------------------------- ------------- Welcome to the VCX Service Configuration Wizard -------------- ---------------------------------------------------------------------------- This wizard sets up VCX services. Do you wish to configure services at this time? [Y] Press the Enter or Return key to accept the suggested answer (Y). ------------------------- Configuring VCX Services ------------------------- This server runs IP Telephony and IP Messaging services.
Page 86 2: I IP T HAPTER NSTALLING AN ELEPHONY AND ESSAGING ERVER Sample Services Configuration Script — Secondary Server (continued) The Customer Name identifies the company using this VCX system. Enter the customer name Enter the name of your company. Some VCX applications can use European date ordering. Answer 'Y' here to enable this.
Page 87 : 1.1.1.1 You must use the same dialing domain for all servers in a VCX system. 3Com recommends the use of 1.1.1.1 as the dialing domain. The primary Call Processor has principal responsibility for handling calls. IP address of the primary Call Processor Call Processor tasks are associated with the eth1 network interface.
Page 88 --------------- Configuring additional parameters for System --------------- CAUTION: Next, the system prompts you to enter the passwords for the Root, Oracle, Tomcat, Cworks, VCX, and App accounts. 3Com strongly recommends that customers change the default passwords for all of these accounts for security reasons.
Page 89 Sample Services Configuration Script — Secondary Server (continued) Root account password.A blank entry means 'no change'. Password Password (confirm) Oracle account password. A blank entry means 'no change'. Password Password (confirm) Tomcat account password. A blank entry means 'no change'. Password Password (confirm) Cworks account password.
Page 90 American Power Conversion (APC) Corporation.(For a list of supported APC UPS devices, consult with your 3Com Service Representative or your 3Com Voice Authorized Reseller.) If you answer Y to this question, the script prompts you with further questions about your UPS configuration.
Page 91 UPS be changed.) UPS 'write' community string Press the Enter or Return key to accept the default answer (private). CAUTION: 3Com strongly recommends that users change this string for security reasons. Second UPS IP address If you are using a second UPS, enter the IP address of the second UPS's management card or Ethernet interface.
Page 92 2: I IP T HAPTER NSTALLING AN ELEPHONY AND ESSAGING ERVER Sample Services Configuration Script — Secondary Server (continued) Polling Frequency (seconds) Press the Enter or Return key to accept the default answer (30 seconds) or enter the frequency desired, in seconds. A 'low battery' condition is reached when the battery charge reaches a defined threshold percentage.
Page 93 Sample Services Configuration Script — Secondary Server (continued) Is Message Archival enabled? [N] Press the Enter or Return key to accept the default answer (N). Message archiving provides a secure (sftp) way to archive a copy of each voicemail message that is created. You cannot restore messages to user voice mailboxes.
Page 94 2: I IP T HAPTER NSTALLING AN ELEPHONY AND ESSAGING ERVER Sample Services Configuration Script — Secondary Server (continued) In addition, the password for the previously provided user name is required. Specify the password to use when accessing the VCX Authentication &...
Page 95 Sample Services Configuration Script — Secondary Server (continued) Login Password : ****** Login Password (confirm) : ****** This cworks password is used for authentication when replicating this server's database on a remote Authentication and Directory server. This password must be the same as the cworks account password on the remote server.
Page 96 Trap Community String : public CAUTION: Press the Enter or Return key to accept the default answer (public). 3Com strongly recommends that users change this string for security reasons. The Write Community String specifies the community string to be used by a management station when sending write requests to this system.
Page 97 Sample Services Configuration Script — Secondary Server (continued) Enable management station authentication? [N] Press the Enter or Return key to accept the default answer (N). To enable management station authentication, enter Y. The script will then accept the IP addresses of up to four network management stations. IP Address of the first Authorized Management Station for this system.
Page 98 2: I IP T HAPTER NSTALLING AN ELEPHONY AND ESSAGING ERVER Sample Services Configuration Script — Secondary Server (continued) IP Address of the fourth Authorized Management Station for this system. blank value is allowed. Enter the IP address and the subnet mask appropriate for the third Authorized Management Station.
Page 99 Y to this question, the script enters a mode in which you can review and modify low-level configuration parameters for each service. This is not needed for standard configurations and using it successfully requires substantial VCX configuration expertise. 3Com does not support this mode of making configuration changes. ---------------------------------------------------------------------------- Please wait while the wizard completes.
Page 100 Authentication and Directory server, you may have to drop database replication by logging in on the regional Authentication and Directory server as cworks and entering these commands: cd /opt/3com/VCX/vcxdata/bin ./dropReplication To set up a branch office schema on the regional Authentication and...
Page 101 When you install the branch office server, use this site name. Site names can be up to 22 characters long and can contain only the characters A-Z, a-z, and 0-9. No punctuation characters, spaces, or tabs may be used. 5 When the script prompts you with this question, enter y. Do you want to continue with the above settings ? [n/y]: CAUTION: Before you begin the installation process on the branch office server, first verify that the regional office Authentication and Directory...
Page 102 2: I IP T HAPTER NSTALLING AN ELEPHONY AND ESSAGING ERVER Sample Network Configuration Script — Branch Office Server (continued) --------------------- Configuring IP Interface 'eth0' --------------------- IP Address Network Subnet Mask Default Gateway Address Enter an IP Address, Network Subnet Mask, and Default Gateway Address that are appropriate for this branch office.
Page 103 Sample Network Configuration Script — Branch Office Server (continued) -------------------------- Configuring Time Zone -------------------------- Please select a geographic location from the following list: 1. Africa 2. Americas 3. Antarctica 4. Arctic Ocean 5. Asia 6. Atlantic Ocean 7. Australia 8. Europe 9.
Page 104 2: I IP T HAPTER NSTALLING AN ELEPHONY AND ESSAGING ERVER Sample Network Configuration Script — Branch Office Server (continued) 6. Central Time 7. Central Time - Michigan - Wisconsin border 8. Central Time - North Dakota - Oliver County 9.
Page 105 Sample Network Configuration Script — Branch Office Server (continued) Is all of the above information correct? [yes] : Review the information for accuracy and if it is correct, press the Enter or Return key. If you want to change any of the information, enter no. --------------------------------------------------------------------------- End of Sample Network Configuration Script —...
Page 106 2: I IP T HAPTER NSTALLING AN ELEPHONY AND ESSAGING ERVER Sample Services Configuration Script — Branch Office Server (continued) Are you absolutely certain that you wish to configure this system as an 'IP Telephony and IP Messaging Services' server? If you answer 'no' here you can choose an alternative configuration.
Page 107 Sample Services Configuration Script — Branch Office Server (continued) Enter a unique identifier for this site Enter an identifier for the branch office in which this server will reside. The Customer Name identifies the company using this VCX system. Enter the customer name Enter the name of your company.
Page 108 2: I IP T HAPTER NSTALLING AN ELEPHONY AND ESSAGING ERVER Sample Services Configuration Script — Branch Office Server (continued) The secondary Authentication & Directory Service acts as a backup to the primary Authentication & Directory Service and provides authentication, authorization, and certain user-specific functions.
Page 109 --------------- Configuring additional parameters for System --------------- CAUTION: Next, the system prompts you to enter the passwords for the Root, Oracle, Tomcat, Cworks, VCX, and App accounts. 3Com strongly recommends that customers change the default passwords for all of these accounts for security reasons.
Page 110 American Power Conversion (APC) Corporation. (For a list of supported APC UPS devices, consult with your 3Com Service Representative or your 3Com Voice Authorized Reseller.) If you answer Y to this question, the script prompts you with further questions about your UPS configuration.
Page 111 UPS 'write' community string Press the Enter or Return key to accept the default answer (private). CAUTION: 3Com strongly recommends that users change this string for security reasons. The VCX system polls the UPS at regular intervals to get status information.
Page 112 2: I IP T HAPTER NSTALLING AN ELEPHONY AND ESSAGING ERVER Sample Services Configuration Script — Branch Office Server (continued) A 'low battery' condition is reached when the battery charge reaches a defined threshold percentage. Low Battery Threshold (%) Press the Enter or Return key to accept the default answer (25%) or enter a different threshold percentage.
Page 113 Sample Services Configuration Script — Branch Office Server (continued) IP Messaging includes an optional ability to back up messages to an external server. Enable data backup server for IPMS? [N] Press the Enter or Return key to accept the default answer (N). Data backup provides a secure (sftp) way to save a snapshot of all IP Messaging data currently stored on the VCX system.
Page 114 2: I IP T HAPTER NSTALLING AN ELEPHONY AND ESSAGING ERVER Sample Services Configuration Script — Branch Office Server (continued) IP Messaging includes support for Text To Speech (TTS) via one or more external servers. To use this feature you must answer 'Y' here. Is Text To Speech (TTS) enabled? [N] Press the Enter or Return key to accept the default answer (N).
Page 115 Trap Community String : public CAUTION: Press the Enter or Return key to accept the default answer (public). 3Com strongly recommends that users change this string for security reasons. IP Address of the first additional trap destination for this system.
Page 116 Y to this question, the script enters a mode in which you can review and modify low-level configuration parameters for each service. This is not needed for standard configurations and using it successfully requires substantial VCX configuration expertise. 3Com does not support this mode of making configuration changes. ---------------------------------------------------------------------------- Please wait while the wizard completes.
Page 117 Post-Installation IP Messaging servers use the list of trusted endpoints on the Call Steps Processing (Call) servers to determine whether to accept connections from branch offices servers. After you install a branch office IP Telephony and Messaging system, you must define the branch office server as a trusted end point on the VCX Call Processing Server in the associated regional office.
Page 118 2: I IP T HAPTER NSTALLING AN ELEPHONY AND ESSAGING ERVER...
Page 119 Where Used An IP Telephony Server is used wherever all VCX services except IP Messaging are required on a single server. To determine where this server can be used in your configuration, contact your Voice Authorized 3Com Representative. Sample Configuration...
Page 120 3: I IP T HAPTER NSTALLING AN ELEPHONY ERVER Configuring a Primary IP Telephony Server (Single Site) To begin the configuration process, enter this command: vcx-setup The configuration script starts. The first portion deals with network configuration. Sample Network Configuration Script — Primary IP Telephony Server --------------------------------------------------------------------------- ------------- Welcome to the VCX Network Configuration Wizard ------------- ---------------------------------------------------------------------------...
Page 121 Sample Network Configuration Script — Primary IP Telephony Server (continued) --------------------- Configuring IP Interface 'eth1' --------------------- Interface State : enabled Change the default value (disabled) to enabled. IP Address Network Subnet Mask Default Gateway Address Enter the IP address for this server’s eth1 interface and the subnet mask and default gateway address appropriate for this site.
Page 122 3: I IP T HAPTER NSTALLING AN ELEPHONY ERVER Sample Network Configuration Script — Primary IP Telephony Server (continued) 6. Atlantic Ocean 7. Australia 8. Europe 9. Indian Ocean 10. Pacific Ocean Enter continent [2] : Press the Enter or Return key to accept the default answer (2), or enter the number for your geographic location.
Page 123 Sample Network Configuration Script — Primary IP Telephony Server (continued) 13. Eastern Time 14. Eastern Time - Kentucky - Louisville area 15. Eastern Time - Kentucky - Wayne County 16. Eastern Time - Michigan - most locations 17. Hawaii 18. Mountain Standard Time - Arizona 19.
Page 124 3: I IP T HAPTER NSTALLING AN ELEPHONY ERVER Sample Services Configuration Script — Primary IP Telephony Server ----------------------- Select System Configuration ----------------------- Individual systems may provide various services in a VCX installation. You must select the appropriate set of services which this system is to provide.
Page 125 Sample Services Configuration Script — Primary IP Telephony Server (continued) ---------------------------------------------------------------------------- ------------- Welcome to the VCX Service Configuration Wizard -------------- ---------------------------------------------------------------------------- This wizard sets up VCX services. Do you wish to configure services at this time? [Y] Press the Enter or Return key to accept the suggested answer (Y). ------------------------- Configuring VCX Services ------------------------- This server runs IP Telephony services.
Page 126 3: I IP T HAPTER NSTALLING AN ELEPHONY ERVER Sample Services Configuration Script — Primary IP Telephony Server (continued) Enter a description for this site Enter a site description of your choice. In a regional office, IP Messaging can be used in two ways. In a Global Messaging configuration, the regional IP Messaging servers are used by the entire organization including branch offices.
Page 127 Sample Services Configuration Script — Primary IP Telephony Server (continued) IP address of the primary IP Messaging Service IP Messaging tasks are associated with the eth0 network interface. Enter the IP address of eth0 on the Primary IP Messaging Server. The secondary IP Messaging Service is a backup for voice mail and other messaging services.
Page 128 ----------- Configuring additional parameters for System ----------- CAUTION: Next, the system prompts you to enter the passwords for the Root, Oracle, Tomcat, Cworks, VCX, and App accounts. 3Com strongly recommends that customers change the default passwords for all of these accounts for security reasons.
Page 129 American Power Conversion (APC) Corporation. (For a list of supported APC UPS devices, consult with your 3Com Service Representative or your 3Com Voice Authorized Reseller.) If you answer Y to this question, the script prompts you with further questions about your UPS configuration.
Page 130 UPS be changed.) UPS 'write' community string Press the Enter or Return key to accept the default answer (private). CAUTION: 3Com strongly recommends that users change this string for security reasons.
Page 131 Sample Services Configuration Script — Primary IP Telephony Server (continued) Enter the IP address assigned to the second UPS's management card or Ethernet interface. Note: The UPS must already be configured with this address. Second UPS IP address If you are using a second UPS, enter the IP address of the second UPS's management card or Ethernet interface.
Page 132 3: I IP T HAPTER NSTALLING AN ELEPHONY ERVER Sample Services Configuration Script — Primary IP Telephony Server (continued) ---------- Configuring additional parameters for Call Processor ----------- Trusted Endpoints are allowed to send SIP Notify messages to the Call Processor. Certain Trusted Endpoints are configured automatically.
Page 133 : public CAUTION: Press the Enter or Return key to accept the default answer (public). 3Com strongly recommends that users change this string for security reasons. In some cases it may be desirable for SNMP Traps to be sent to multiple destinations.
Page 134 Write Community String : private CAUTION: Press the Enter or Return key to accept the default answer (private). 3Com strongly recommends that users change this string for security reasons. The Read Community String specifies the community string to be used by a management station when sending read requests to this system.
Page 135 Y to this question, the script enters a mode in which you can review and modify low-level configuration parameters for each service. This is not needed for standard configurations and using it successfully requires substantial VCX configuration expertise. 3Com does not support this mode of making configuration changes. ---------------------------------------------------------------------------- Please wait while the wizard completes.
Page 136 3: I IP T HAPTER NSTALLING AN ELEPHONY ERVER Configuring a Secondary IP Telephony Server (Single Site) To begin the configuration process, enter this command: vcx-setup- The configuration script starts. The first portion deals with network configuration. Sample Network Configuration Script — Secondary IP Telephony Server --------------------------------------------------------------------------- ------------- Welcome to the VCX Network Configuration Wizard ------------- ---------------------------------------------------------------------------...
Page 137 Sample Network Configuration Script — Secondary IP Telephony Server (continued) --------------------- Configuring IP Interface 'eth1' --------------------- Interface State : enabled Change the default value (disabled) to enabled. IP Address Network Subnet Mask Default Gateway Address Enter the IP address for this server’s eth1 interface and the subnet mask and default gateway address appropriate for this site.
Page 138 3: I IP T HAPTER NSTALLING AN ELEPHONY ERVER Sample Network Configuration Script — Secondary IP Telephony Server (continued) 6. Atlantic Ocean 7. Australia 8. Europe 9. Indian Ocean 10. Pacific Ocean Enter continent [2] : Press the Enter or Return key to accept the default answer (2), or enter the number for your geographic location.
Page 139 Sample Network Configuration Script — Secondary IP Telephony Server (continued) 13. Eastern Time 14. Eastern Time - Kentucky - Louisville area 15. Eastern Time - Kentucky - Wayne County 16. Eastern Time - Michigan - most locations 17. Hawaii 18. Mountain Standard Time - Arizona 19.
Page 140 3: I IP T HAPTER NSTALLING AN ELEPHONY ERVER Sample Services Configuration Script — Secondary IP Telephony Server (continued) --------------------------------------------------------------------------- Please wait while the wizard completes. ----------------------- Select System Configuration ----------------------- Individual systems may provide various services in a VCX installation. You must select the appropriate set of services which this system is to provide.
Page 141 Sample Services Configuration Script — Secondary IP Telephony Server (continued) ---------------------------------------------------------------------------- ------------- Welcome to the VCX Service Configuration Wizard -------------- ---------------------------------------------------------------------------- This wizard sets up VCX services. Do you wish to configure services at this time? [Y] ------------------------- Configuring VCX Services ------------------------- This server runs IP Telephony services.
Page 142 3: I IP T HAPTER NSTALLING AN ELEPHONY ERVER Sample Services Configuration Script — Secondary IP Telephony Server (continued) In a regional office, IP Messaging can be used in two ways. In a Global Messaging configuration, the regional IP Messaging servers are used by the entire organization including branch offices.
Page 143 Sample Services Configuration Script — Secondary IP Telephony Server (continued) IP address of the primary IP Messaging Service IP Messaging tasks are associated with the eth0 network interface. Enter the IP address of eth0 on the Primary IP Messaging Server. The primary IP Messaging Service provides voice mail and other messaging services for the system.
Page 144 3: I IP T HAPTER NSTALLING AN ELEPHONY ERVER Sample Services Configuration Script — Secondary IP Telephony Server (continued) Enable the Call Records Service (Y/N)? [N] In order to generate call history reports or billing records, the VCX system must collect and save call records. These records are then used by a program such as Call Data Reporting (CDR) to generate reports.
Page 145 American Power Conversion (APC) Corporation. (For a list of supported APC UPS devices, consult with your 3Com Service Representative or your 3Com Voice Authorized Reseller.) If you answer Y to this question, the script prompts you with further questions about your...
Page 146 UPS 'write' community string Press the Enter or Return key to accept the default answer (private). CAUTION: 3Com strongly recommends that users change this string for security reasons. Enter the IP address assigned to the second UPS's management card or Ethernet interface.
Page 147 Sample Services Configuration Script — Secondary IP Telephony Server (continued) Second UPS IP address If you are using a second UPS, enter the IP address of the second UPS's management card or Ethernet interface. If you are not using a second UPS, press the Enter or Return key to leave this field blank.
Page 148 3: I IP T HAPTER NSTALLING AN ELEPHONY ERVER Sample Services Configuration Script — Secondary IP Telephony Server (continued) TrustedAddress Enter the IP address of any server or device that you want to be included in the list of trusted endpoints. To stop entering trusted endpoints, press the Enter or Return key when prompted for another entry.
Page 149 Trap Community String : public CAUTION: Press the Enter or Return key to accept the default answer (public). 3Com strongly recommends that users change this string for security reasons. The Write Community String specifies the community string to be used by a management station when sending write requests to this system.
Page 150 Y to this question, the script enters a mode in which you can review and modify low-level configuration parameters for each service. This is not needed for standard configurations and using it successfully requires substantial VCX configuration expertise. 3Com does not support this mode of making configuration changes. ---------------------------------------------------------------------------- Please wait while the wizard completes.
Page 151 Authentication and Directory server, you may have to drop database replication by logging in on the regional Authentication and Directory server as cworks and entering these commands: cd /opt/3com/VCX/vcxdata/bin ./dropReplication To set up a branch office schema on the regional Authentication and...
Page 152 3: I IP T HAPTER NSTALLING AN ELEPHONY ERVER CAUTION: Before you begin the installation process on the branch office server, first verify that the regional office Authentication and Directory server is running properly and accessible via the network. To begin the installation of the branch office server, log in as root and enter this command: vcx-setup The configuration script starts.
Page 153 Sample Network Configuration Script — Branch Office IP Telephony Server (continued) Branch office servers have only one network interface (eth0) enabled. Enter no information for IP Address, Subnet Mask, or Default Gateway Address. ------------------------- Configuring DNS Servers ------------------------- Enter DNS servers one at a time. When done, enter 0.0.0.0 to stop.
Page 154 3: I IP T HAPTER NSTALLING AN ELEPHONY ERVER Sample Network Configuration Script — Branch Office IP Telephony Server (continued) 10. Pacific Ocean Enter continent [2] : Press the Enter or Return key to accept the default answer (2), or enter the number for your geographic location.
Page 155 Sample Network Configuration Script — Branch Office IP Telephony Server (continued) 16. Eastern Time - Michigan - most locations 17. Hawaii 18. Mountain Standard Time - Arizona 19. Mountain Time 20. Mountain Time - Navajo 21. Mountain Time - south Idaho & east Oregon 22.
Page 156 3: I IP T HAPTER NSTALLING AN ELEPHONY ERVER Sample Services Configuration Script — Branch Office IP Telephony Server ----------------------- Select System Configuration ----------------------- Individual systems may provide various services in a VCX installation.You must select the appropriate set of services which this system is to provide.
Page 157 Sample Services Configuration Script — Branch Office IP Telephony Server (continued) ---------------------------------------------------------------------------- ------------- Welcome to the VCX Service Configuration Wizard -------------- ---------------------------------------------------------------------------- This wizard sets up VCX services. Do you wish to configure services at this time? [Y] ------------------------- Configuring VCX Services ------------------------- This server runs IP Telephony services.
Page 158 3: I IP T HAPTER NSTALLING AN ELEPHONY ERVER Sample Services Configuration Script — Branch Office IP Telephony Server (continued) The secondary Authentication & Directory Service acts as a backup to the primary Authentication & Directory Service and provides authentication, authorization, and certain user-specific functions.
Page 159 ----------- Configuring additional System parameters ----------- CAUTION: Next, the system prompts you to enter the passwords for the Root, Oracle, Tomcat, Cworks, VCX, and App accounts. 3Com strongly recommends that customers change the default passwords for all of these accounts for security reasons.
Page 160 3: I IP T HAPTER NSTALLING AN ELEPHONY ERVER Sample Services Configuration Script — Branch Office IP Telephony Server (continued) Oracle account password. A blank entry means 'no change'. Password Password (confirm) Tomcat account password. A blank entry means 'no change'. Password Password (confirm) Cworks account password.
Page 161 The Trap Community String provides a community string to be used when sending SNMP traps to the trap destination. Trap Community String : public CAUTION: Press the Enter or Return key to accept the default answer (public). 3Com strongly recommends that users change this string for security reasons.
Page 162 Write Community String : private CAUTION: Press the Enter or Return key to accept the default answer (private). 3Com strongly recommends that users change this string for security reasons. The Read Community String specifies the community string to be used by a management station when sending read requests to this system.
Page 163 Y to this question, the script enters a mode in which you can review and modify low-level configuration parameters for each service. This is not needed for standard configurations and using it successfully requires substantial VCX configuration expertise. 3Com does not support this mode of making configuration changes. ---------------------------------------------------------------------------- Please wait while the wizard completes.
Page 164 3: I IP T HAPTER NSTALLING AN ELEPHONY ERVER...
Page 165 As a pair of mirrored servers ■ As a group of servers where one server is the main server and the ■ others are clients To determine where this server can be used in your configuration, contact your Voice Authorized 3Com Representative.
Page 166 4: I IP M HAPTER NSTALLING AN ESSAGING ERVER Sample Configuration IP Messaging servers are installed on IBM X346 machines. The sample Scripts configuration scripts in this chapter describe how to configure a Primary or Secondary IP Messaging Server. CAUTION: Before you configure any server, you must first obtain and install a valid license key file on that server.
Page 167 Sample Network Configuration Script — Primary IP Messaging Server (continued) Use DHCP on eth0 to configure network parameters? [yes] : no Enter no to specify the IP addresses manually. -------------------------- Configuring Hostname --------------------------- Enter system hostname Enter the unqualified name that you want to use for this primary server. Unqualified host names must conform to the rules outlined in “Host Names”...
Page 168 4: I IP M HAPTER NSTALLING AN ESSAGING ERVER Sample Network Configuration Script — Primary IP Messaging Server (continued) -------------------- Configuring Network Time Protocol -------------------- Enter NTP servers one at a time. When done, enter 0.0.0.0 to stop. Primary NTP Server Secondary NTP Server Enter one or two NTP server IP addresses.
Page 169 Sample Network Configuration Script — Primary IP Messaging Server (continued) 16. Dominica 33. Mexico 17. Dominican Republic 34. Nicaragua Enter country [44] : Press the Enter or Return key to accept the default answer (44), or enter the number for your country. Please select a time zone from the following list: 1.
Page 170 4: I IP M HAPTER NSTALLING AN ESSAGING ERVER Sample Network Configuration Script — Primary IP Messaging Server (continued) -------------------------- CONFIGURATION SUMMARY -------------------------- DHCP state: disabled since last save - displayed values may be incorrect Hostname: IP Interfaces: Device IP Address Network Mask Default Gateway eth0...
Page 171 Sample Services Configuration Script — Primary IP Messaging Server (continued) Enter your choice (1-6) : 6 Enter 6 to specify IP Messaging Services. The script warns you that the choice cannot be reversed and gives you the opportunity to change your choice.
Page 172 4: I IP M HAPTER NSTALLING AN ESSAGING ERVER Sample Services Configuration Script — Primary IP Messaging Server (continued) ------------------------- Configuring VCX Services ------------------------- This system runs IP Messaging services. Please enter the role of this system: 1 - This is a regional office, primary IP Messaging server. 2 - This is a regional office, secondary IP Messaging server.
Page 173 : 1.1.1.1 You must use the same dialing domain for all servers in a VCX system. 3Com recommends the use of 1.1.1.1 as the dialing domain. The primary Call Processor has principal responsibility for handling calls. IP address of the primary Call Processor Call Processor tasks are associated with the eth1 network interface.
Page 174 4: I IP M HAPTER NSTALLING AN ESSAGING ERVER Sample Services Configuration Script — Primary IP Messaging Server (continued) The secondary IP Messaging Service is a backup for voice mail and other messaging services. In some configurations a dedicated IP Messaging Server runs this service.
Page 175 American Power Conversion (APC) Corporation. (For a list of supported APC UPS devices, consult with your 3Com Service Representative or your 3Com Voice Authorized Reseller.) If you answer Y to this question, the script prompts you with further questions about your UPS configuration.
Page 176 4: I IP M HAPTER NSTALLING AN ESSAGING ERVER Sample Services Configuration Script — Primary IP Messaging Server (continued) Is Global Voicemail enabled? [N] Press the Enter or Return key to accept the default answer (Y) if you want to use Global Voicemail. IP Messaging includes an optional ability to archive messages to an external server.
Page 177 Sample Services Configuration Script — Primary IP Messaging Server (continued) User name for access to Auth & Dir Server : cworks The default user name for logging in to the Authentication and Directory Server is cworks. In addition, the password for the previously provided user name is required.
Page 178 Trap Community String : public CAUTION: Press the Enter or Return key to accept the default answer (public). 3Com strongly recommends that users change this string for security reasons. The Write Community String specifies the community string to be used by a...
Page 179 Write Community String : private CAUTION: Press the Enter or Return key to accept the default answer (private). 3Com strongly recommends that users change this string for security reasons. The Read Community String specifies the community string to be used by a management station when sending read requests to this system.
Page 180 Y to this question, the script enters a mode in which you can review and modify low-level configuration parameters for each service. This is not needed for standard configurations and using it successfully requires substantial VCX configuration expertise. 3Com does not support this mode of making configuration changes. ---------------------------------------------------------------------------- Please wait while the wizard completes.
Page 181 Configuring a Secondary IP Messaging Server To begin the configuration process, enter this command: vcx-setup The network configuration portion of the script starts. Sample Network Configuration Script — Secondary IP Messaging Server --------------------------------------------------------------------------- ------------- Welcome to the VCX Network Configuration Wizard ------------- --------------------------------------------------------------------------- This wizard sets up networking and related services.
Page 182 4: I IP M HAPTER NSTALLING AN ESSAGING ERVER Sample Network Configuration Script — Secondary IP Messaging Server (continued) --------------------- Configuring IP Interface 'eth1' --------------------- Interface State : enabled Change the default value (disabled) to enabled. IP Address Network Subnet Mask Default Gateway Address Enter the IP address for this server’s eth1 interface and the subnet mask and default gateway address appropriate for this site.
Page 183 Sample Network Configuration Script — Secondary IP Messaging Server (continued) 6. Atlantic Ocean 7. Australia 8. Europe 9. Indian Ocean 10. Pacific Ocean Enter continent [2] : Press the Enter or Return key to accept the default answer (2), or enter the number for your geographic location.
Page 184 4: I IP M HAPTER NSTALLING AN ESSAGING ERVER Sample Network Configuration Script — Secondary IP Messaging Server (continued) 10. Eastern Standard Time - Indiana - Starke County 11. Eastern Standard Time - Indiana - Switzerland County 12. Eastern Standard Time - Indiana - most locations 13.
Page 185 Sample Network Configuration Script — Secondary IP Messaging Server (continued) Is all of the above information correct? [yes] : Press the Enter or Return key to accept the default answer (yes). If you want to change any of the information, enter no. End of Sample Network Configuration Script —...
Page 186 4: I IP M HAPTER NSTALLING AN ESSAGING ERVER Sample Services Configuration Script — Secondary IP Messaging Server (continued) Are you absolutely certain that you wish to configure this system as an 'IP Messaging Services' server? If you answer 'no' here you can choose an alternative configuration.
Page 187 : 1.1.1.1 You must use the same dialing domain for all servers in a VCX system. 3Com recommends the use of 1.1.1.1 as the dialing domain. The primary Call Processor has principal responsibility for handling calls. IP address of the primary Call Processor Call Processor tasks are associated with the eth1 network interface.
Page 188 4: I IP M HAPTER NSTALLING AN ESSAGING ERVER Sample Services Configuration Script — Secondary IP Messaging Server (continued) The secondary Call Processor acts as a backup if the primary is down or unreachable. IP address of the secondary Call Processor Call Processor tasks are associated with the eth1 network interface.
Page 189 American Power Conversion (APC) Corporation. (For a list of supported APC UPS devices, consult with your 3Com Service Representative or your 3Com Voice Authorized Reseller.) If you answer Y to this question, the script prompts you with further questions about your UPS configuration.
Page 190 4: I IP M HAPTER NSTALLING AN ESSAGING ERVER Sample Services Configuration Script — Secondary IP Messaging Server (continued) -------- Configuring additional parameters for IP Messaging Service -------- How many voice ports does this IP Messaging System have? Number of VoIP ports : 120 Press the Enter or Return key to accept the default value (120).
Page 191 Sample Services Configuration Script — Secondary IP Messaging Server (continued) For VCX subscriber bulk import, the user name to use when accessing the VCX Authentication & Directory Server is needed. User name for access to Auth & Dir Server : cworks The default user name for logging in to the Authentication and Directory Server is cworks.
Page 192 Trap Community String : public CAUTION: Press the Enter or Return key to accept the default answer (public). 3Com strongly recommends that users change this string for security reasons. The Write Community String specifies the community string to be used by a management station when sending write requests to this system.
Page 193 Y to this question, the script enters a mode in which you can review and modify low-level configuration parameters for each service. This is not needed for standard configurations and using it successfully requires substantial VCX configuration expertise. 3Com does not support this mode of making configuration changes. ---------------------------------------------------------------------------- Please wait while the wizard completes.
Page 194 4: I IP M HAPTER NSTALLING AN ESSAGING ERVER Configuring a Branch Office IP Messaging Server To begin the configuration process, enter this command: vcx-setup The network configuration portion of the script starts. Sample Network Configuration Script — Branch Office IP Messaging Server --------------------------------------------------------------------------- ------------- Welcome to the VCX Network Configuration Wizard ------------- ---------------------------------------------------------------------------...
Page 195 Sample Network Configuration Script — Branch Office IP Messaging Server (continued) --------------------- Configuring IP Interface 'eth1' --------------------- Interface State : disabled A branch office VCX server uses only the eth0 network interface. Press the Enter or Return key to accept the default answer (disabled). ------------------------- Configuring DNS Servers ------------------------- Enter DNS servers one at a time.
Page 196 4: I IP M HAPTER NSTALLING AN ESSAGING ERVER Sample Network Configuration Script — Branch Office IP Messaging Server (continued) 7. Australia 8. Europe 9. Indian Ocean 10. Pacific Ocean Enter continent [2] : Press the Enter or Return key to accept the default answer (2), or enter the number for your geographic location.
Page 197 Sample Network Configuration Script — Branch Office IP Messaging Server (continued) 10. Eastern Standard Time - Indiana - Starke County 11. Eastern Standard Time - Indiana - Switzerland County 12. Eastern Standard Time - Indiana - most locations 13. Eastern Time 14.
Page 198 4: I IP M HAPTER NSTALLING AN ESSAGING ERVER Sample Network Configuration Script — Branch Office IP Messaging Server (continued) Is all of the above information correct? [yes] : Review the information for accuracy and if it is correct, press the Enter or Return key.
Page 199 Sample Services Configuration Script — Branch Office IP Messaging Server (continued) Are you absolutely certain that you wish to configure this system as an 'IP Messaging Services' server? If you answer 'no' here you can choose an alternative configuration. Confirm selection? [no] : yes Enter yes and press the Enter or Return key to confirm your selection.
Page 200 4: I IP M HAPTER NSTALLING AN ESSAGING ERVER Sample Services Configuration Script — Branch Office IP Messaging Server (continued) The site ID is a unique value which identifies a particular site in a multi-site VCX installation. It is a string of up to 22 characters, consisting of letters and/or numbers.
Page 201 Sample Services Configuration Script — Branch Office IP Messaging Server (continued) The primary Authentication & Directory Service is principally responsible for performing authentication, authorization, and certain user-specific functions IP address of the primary Auth & Dir Service Authentication and Directory Service tasks are associated with the eth0 network interface.
Page 202 American Power Conversion (APC) Corporation. (For a list of supported APC UPS devices, consult with your 3Com Service Representative or your 3Com Voice Authorized Reseller.) If you answer Y to this question, the script prompts you with further questions about your UPS configuration.
Page 203 Sample Services Configuration Script — Branch Office IP Messaging Server (continued) Is Message Archival enabled? [N] Press the Enter or Return key to accept the default answer (N). Message archiving provides a secure (sftp) way to archive a copy of each voicemail message that is created.
Page 204 4: I IP M HAPTER NSTALLING AN ESSAGING ERVER Sample Services Configuration Script — Branch Office IP Messaging Server (continued) In addition, the password for the previously provided user name is required. Specify the password to use when accessing the VCX Authentication &...
Page 205 CAUTION: Press the Enter or Return key to accept the default answer (private). If you want to specify a different write community string, enter it instead. 3Com strongly recommends that customers change this string for security reasons. The Read Community String specifies the community string to be used by a management station when sending read requests to this system.
Page 206 Y to this question, the script enters a mode in which you can review and modify low-level configuration parameters for each service. This is not needed for standard configurations and using it successfully requires substantial VCX configuration expertise. 3Com does not support this mode of making configuration changes. ---------------------------------------------------------------------------- Please wait while the wizard completes.
Page 207 Post-Installation After you install a branch office IP Messaging system, you must define the Steps branch office server as a trusted end point on the VCX Authentication and Directory server in the associated regional office. For instructions on how to add trusted endpoints, see the VCX Administration Guide.
Page 208 4: I IP M HAPTER NSTALLING AN ESSAGING ERVER Sample Network Configuration Script — IP Messaging Client (continued) --------------------- Configuring IP Interface 'eth0' --------------------- IP Address Network Subnet Mask Default Gateway Address Enter the IP address for this server’s eth0 interface and the subnet mask and default gateway IP address appropriate for this site.
Page 209 Sample Network Configuration Script — IP Messaging Client (continued) -------------------------- Configuring Time Zone -------------------------- Please select a geographic location from the following list: 1. Africa 2. Americas 3. Antarctica 4. Arctic Ocean 5. Asia 6. Atlantic Ocean 7. Australia 8. Europe 9.
Page 210 4: I IP M HAPTER NSTALLING AN ESSAGING ERVER Sample Network Configuration Script — IP Messaging Client (continued) Please select a time zone from the following list: 1. Alaska Time 2. Alaska Time - Alaska panhandle 3. Alaska Time - Alaska panhandle neck 4.
Page 211 Sample Network Configuration Script — IP Messaging Client (continued) -------------------------- CONFIGURATION SUMMARY -------------------------- DHCP state: disabled since last save - displayed values may be incorrect Hostname: IP Interfaces: Device IP Address Network Mask Default Gateway eth0 eth1 DNS Servers: Search Domains: NTP Servers: Time Zone: ---------------------------------------------------------------------------...
Page 212 4: I IP M HAPTER NSTALLING AN ESSAGING ERVER Sample Services Configuration Script — IP Messaging Client (continued) Which services will this system provide? 1. IP Telephony and IP Messaging Services 2. Call Records Service 3. Call Processing Services for IP Telephony 4.
Page 213 : 1.1.1.1 You must use the same dialing domain for all servers in a VCX system. 3Com recommends the use of 1.1.1.1 as the dialing domain. The primary Call Processor has principal responsibility for handling calls. IP address of the primary Call Processor Call Processor tasks are associated with the eth1 network interface.
Page 214 4: I IP M HAPTER NSTALLING AN ESSAGING ERVER Sample Services Configuration Script — IP Messaging Client (continued) The primary IP Messaging Service provides voice mail and other messaging services. In some configurations a dedicated IP Messaging Server runs this service.
Page 215 The Write Community String specifies the community string to be used by a management station when sending write requests to this system. Write Community String : private CAUTION: Press the Enter or Return key to accept the default answer (private). 3Com strongly recommends that users change this string for security reasons.
Page 216 Read Community String : public CAUTION: Press the Enter or Return key to accept the default answer (public). 3Com strongly recommends that users change this string for security reasons. Common Agent supports a management station authentication feature. Answering 'Y' here will allow only a set of pre-identified SNMP management stations to manage the system.
Page 217 Sample Services Configuration Script — IP Messaging Client (continued) ---------------------------------------------------------------------------- Please wait while the wizard completes. The script now saves all of the configuration parameters, displays several status messages, and exits. End of Sample Services Configuration Script — IP Messaging Client...
Page 218 4: I IP M HAPTER NSTALLING AN ESSAGING ERVER...
Page 219 A Call Processing Server is typically used in regional office configurations. To determine where this server can be used in your configuration, contact your Voice Authorized 3Com Representative. CAUTION: Before you configure any server, you must first obtain and install a valid license key file on that server. If you do not install the license, many software processes that are critical to the proper operation of the server cannot start.
Page 220 5: I HAPTER NSTALLING A ROCESSING ERVER Configuring a Primary Call Processing Server To begin the configuration process, enter this command: vcx-setup The configuration script starts. The first portion deals with network configuration. Sample Network Configuration Script — Primary Call Processing Server --------------------------------------------------------------------------- ------------- Welcome to the VCX Network Configuration Wizard ------------- ---------------------------------------------------------------------------...
Page 221 Sample Network Configuration Script — Primary Call Processing Server (continued) --------------------- Configuring IP Interface 'eth1' --------------------- Interface State : enabled Change the default value (disabled) to enabled. IP Address Network Subnet Mask Default Gateway Address Enter the IP address for this server’s eth1 interface and the subnet mask and default gateway address appropriate for this site.
Page 222 5: I HAPTER NSTALLING A ROCESSING ERVER Sample Network Configuration Script — Primary Call Processing Server (continued) 6. Atlantic Ocean 7. Australia 8. Europe 9. Indian Ocean 10. Pacific Ocean Enter continent [2] : Press the Enter or Return key to accept the default answer (2), or enter the number for your geographic location.
Page 223 Sample Network Configuration Script — Primary Call Processing Server (continued) 13. Eastern Time 14. Eastern Time - Kentucky - Louisville area 15. Eastern Time - Kentucky - Wayne County 16. Eastern Time - Michigan - most locations 17. Hawaii 18. Mountain Standard Time - Arizona 19.
Page 224 5: I HAPTER NSTALLING A ROCESSING ERVER Sample Services Configuration Script — Primary Call Processing Server ----------------------- Select System Configuration ----------------------- Individual systems may provide various services in a VCX installation. You must select the appropriate set of services which this system is to provide.
Page 225 Sample Services Configuration Script — Primary Call Processing Server (continued) ---------------------------------------------------------------------------- ------------- Welcome to the VCX Service Configuration Wizard -------------- ---------------------------------------------------------------------------- This wizard sets up VCX services. Do you wish to configure services at this time? [Y] Press the Enter or Return key to accept the suggested answer (Y). ------------------------- Configuring VCX Services ------------------------- This server runs Call Processing services for IP Telephony.
Page 226 5: I HAPTER NSTALLING A ROCESSING ERVER Sample Services Configuration Script — Primary Call Processing Server (continued) The primary Authentication & Directory Service is principally responsible for performing authentication, authorization, and certain user-specific functions IP address of the primary Auth & Dir Service Authentication and Directory Service tasks are associated with the eth0 network interface.
Page 227 Sample Services Configuration Script — Primary Call Processing Server (continued) The secondary Media Gateway is an additional interface between the VCX IP Telephony system and the external telephone network. If there is no secondary Media Gateway, leave this entry blank. IP address of the secondary Media Gateway Enter the IP address of the analog or digital media gateway that this VCX server will use as the secondary way of connecting to the Public Switched...
Page 228 Sample Services Configuration Script — Primary Call Processing Server (continued) CAUTION: Next, the system prompts you to enter the passwords for the Root, Tomcat, Cworks, and VCX accounts. 3Com strongly recommends that customers change the default passwords for all of these accounts for security reasons.
Page 229 Trap Community String : public CAUTION: Press the Enter or Return key to accept the default answer (public). 3Com strongly recommends that users change this string for security reasons. The Write Community String specifies the community string to be used by a management station when sending write requests to this system.
Page 230 This is not needed for standard configurations and using it successfully requires substantial VCX configuration expertise. 3Com does not support this mode of making configuration changes. Please wait while the wizard completes.
Page 231 Configuring a Secondary Call Processing Server To begin the configuration process, enter this command: vcx-setup The configuration script starts. The first portion deals with network configuration. Sample Network Configuration Script — Secondary Call Processing Server --------------------------------------------------------------------------- ------------- Welcome to the VCX Network Configuration Wizard ------------- --------------------------------------------------------------------------- This wizard sets up networking and related services.
Page 232 5: I HAPTER NSTALLING A ROCESSING ERVER Sample Network Configuration Script — Secondary Call Processing Server (continued) --------------------- Configuring IP Interface 'eth1' --------------------- Interface State : enabled Change the default value (disabled) to enabled. IP Address Network Subnet Mask Default Gateway Address Enter the IP address for this server’s eth1 interface and the subnet mask and default gateway address appropriate for this site.
Page 233 Sample Network Configuration Script — Secondary Call Processing Server (continued) 6. Atlantic Ocean 7. Australia 8. Europe 9. Indian Ocean 10. Pacific Ocean Enter continent [2] : Press the Enter or Return key to accept the default answer (2), or enter the number for your geographic location.
Page 234 5: I HAPTER NSTALLING A ROCESSING ERVER Sample Network Configuration Script — Secondary Call Processing Server (continued) 12. Eastern Standard Time - Indiana - most locations 13. Eastern Time 14. Eastern Time - Kentucky - Louisville area 15. Eastern Time - Kentucky - Wayne County 16.
Page 235 Sample Services Configuration Script — Secondary Call Processing Server ----------------------- Select System Configuration ----------------------- Individual systems may provide various services in a VCX installation.You must select the appropriate set of services which this system is to provide. Be certain that the selection corresponds to the functionality you have purchased.
Page 236 5: I HAPTER NSTALLING A ROCESSING ERVER Sample Services Configuration Script — Secondary Call Processing Server (continued) ---------------------------------------------------------------------------- ------------- Welcome to the VCX Service Configuration Wizard -------------- ---------------------------------------------------------------------------- This wizard sets up VCX services. Do you wish to configure services at this time? [Y] Press the Enter or Return key to accept the suggested answer (Y).
Page 237 Sample Services Configuration Script — Secondary Call Processing Server (continued) The primary Authentication & Directory Service is principally responsible for performing authentication, authorization, and certain user-specific functions IP address of the primary Auth & Dir Service Authentication and Directory Service tasks are associated with the eth0 network interface.
Page 238 5: I HAPTER NSTALLING A ROCESSING ERVER Sample Services Configuration Script — Secondary Call Processing Server (continued) The secondary Media Gateway is an additional interface between the VCX IP Telephony system and the external telephone network. If there is no secondary Media Gateway, leave this entry blank.
Page 239 Sample Services Configuration Script — Secondary Call Processing Server (continued) CAUTION: Next, the system prompts you to enter the passwords for the Root, Tomcat, Cworks, and VCX accounts. 3Com strongly recommends that customers change the default passwords for all of these accounts for security reasons.
Page 240 Trap Community String : public CAUTION: Press the Enter or Return key to accept the default answer (public). 3Com strongly recommends that users change this string for security reasons. The Write Community String specifies the community string to be used by a management station when sending write requests to this system.
Page 241 Y to this question, the script enters a mode in which you can review and modify low-level configuration parameters for each service. This is not needed for standard configurations and using it successfully requires substantial VCX configuration expertise. 3Com does not support this mode of making configuration changes. ---------------------------------------------------------------------------- Please wait while the wizard completes.
Page 242 5: I HAPTER NSTALLING A ROCESSING ERVER...
Page 243 To determine where this server can be used in your configuration, contact your Voice Authorized 3Com Representative. Sample Configuration In any regional office, the Call Records Server is installed on a single IBM Scripts X346 machine.
Page 244 6: I HAPTER NSTALLING A ECORDS ERVER Sample Network Configuration Script — Call Records Server (continued) Configure networking now? [yes] : Press the Enter or Return key to accept the suggested answer (yes). --------- Configuring Dynamic Host Configuration Protocol (DHCP) ---------- VCX servers can use DHCP for automated configuration, but this requires that the DHCP server is configured to provide the proper options.
Page 245 Sample Network Configuration Script — Call Records Server (continued) ----------------------- Configuring DNS Search Path ----------------------- Press Enter to leave the current path unchanged, or specify a new search path, with spaces separating each entry. DNS Search Path : -------------------- Configuring Network Time Protocol -------------------- Enter NTP servers one at a time.
Page 246 6: I HAPTER NSTALLING A ECORDS ERVER Sample Network Configuration Script — Call Records Server (continued) 11. Canada 28. St Kitts & Nevis 45. Uruguay 12. Chile 29. Cayman Islands 46. St Vincent 13. Colombia 30. St Lucia 47. Venezuela 14.
Page 247 Sample Network Configuration Script — Call Records Server (continued) -------------------------- CONFIGURATION SUMMARY -------------------------- DHCP state: disabled since last save - displayed values may be incorrect Hostname: IP Interfaces: Device IP Address Network Mask Default Gateway eth0 eth1 DNS Servers: Search Domains: NTP Servers: Time Zone: ---------------------------------------------------------------------------...
Page 248 6: I HAPTER NSTALLING A ECORDS ERVER Sample Services Configuration Script — Call Records Server (continued) Enter 2 to configure this server for Call Records Services. The script warns you that the choice cannot be reversed and gives you the opportunity to change your choice.
Page 249 --------------- Configuring additional parameters for System --------------- CAUTION: Next, the system prompts you to enter the passwords for the Root, Cworks, and VCX accounts. 3Com strongly recommends that customers change the default passwords for all of these accounts for security reasons.
Page 250 Trap Community String : public CAUTION: Press the Enter or Return key to accept the default answer (public). 3Com strongly recommends that users change this string for security reasons. The Write Community String specifies the community string to be used by a management station when sending write requests to this system.
Page 251 Y to this question, the script enters a mode in which you can review and modify low-level configuration parameters for each service. This is not needed for standard configurations and using it successfully requires substantial VCX configuration expertise. 3Com does not support this mode of making configuration changes. ---------------------------------------------------------------------------- Please wait while the wizard completes.
Page 252 6: I HAPTER NSTALLING A ECORDS ERVER...
Page 253 VCX system. To determine where this server can be used in your configuration, contact your Voice Authorized 3Com Representative. Sample Configuration An Authentication and Directory Server is installed on an IBM X346 Scripts machine.
Page 254 7: I HAPTER NSTALLING AN UTHENTICATION AND IRECTORY ERVER Configuring a Primary Authentication and Directory Server To begin the configuration process, enter this command: vcx-setup The network configuration portion of the script starts. Sample Network Configuration Script — Primary Authentication and Directory Server --------------------------------------------------------------------------- ------------- Welcome to the VCX Network Configuration Wizard ------------- ---------------------------------------------------------------------------...
Page 255 Sample Network Configuration Script — Primary Authentication and Directory Server (continued) IP Address Network Subnet Mask Default Gateway Address Enter the IP address for this server’s eth1 interface and the subnet mask and default gateway address appropriate for this site. ------------------------- Configuring DNS Servers ------------------------- Enter DNS servers one at a time.
Page 256 7: I HAPTER NSTALLING AN UTHENTICATION AND IRECTORY ERVER Sample Network Configuration Script — Primary Authentication and Directory Server (continued) 8. Europe 9. Indian Ocean 10. Pacific Ocean Enter continent [2] : Press the Enter or Return key to accept the default answer (2), or enter the number for your geographic location.
Page 257 Sample Network Configuration Script — Primary Authentication and Directory Server (continued) 15. Eastern Time - Kentucky - Wayne County 16. Eastern Time - Michigan - most locations 17. Hawaii 18. Mountain Standard Time - Arizona 19. Mountain Time 20. Mountain Time - Navajo 21.
Page 258 7: I HAPTER NSTALLING AN UTHENTICATION AND IRECTORY ERVER Sample Services Configuration Script — Primary Authentication and Directory Server ----------------------- Select System Configuration ----------------------- Individual systems may provide various services in a VCX installation. You must select the appropriate set of services which this system is to provide.
Page 259 Sample Services Configuration Script — Primary Authentication and Directory Server (continued) ---------------------------------------------------------------------------- ------------- Welcome to the VCX Service Configuration Wizard -------------- ---------------------------------------------------------------------------- This wizard sets up VCX services. Do you wish to configure services at this time? [Y] Press the Enter or Return key to accept the suggested answer (Y). ------------------------- Configuring VCX Services ------------------------- This server runs Authentication &...
Page 260 7: I HAPTER NSTALLING AN UTHENTICATION AND IRECTORY ERVER Sample Services Configuration Script — Primary Authentication and Directory Server (continued) In a regional office, IP Messaging can be used in two ways. In a Global Messaging configuration, the regional IP Messaging servers are used by the entire organization including branch offices.
Page 261 Sample Services Configuration Script — Primary Authentication and Directory Server (continued) The secondary Authentication & Directory Service acts as a backup to the primary Authentication & Directory Service and provides authentication, authorization, and certain user-specific functions. IP address of the secondary Auth & Dir Service Authentication and Directory Service tasks are associated with the eth0 network interface.
Page 262 --------------- Configuring additional parameters for System --------------- CAUTION: Next, the system prompts you to enter the passwords for the Root, Oracle, Cworks, and VCX accounts. 3Com strongly recommends that customers change the default passwords for all of these accounts for security reasons.
Page 263 Sample Services Configuration Script — Primary Authentication and Directory Server (continued) --------- Configuring additional parameters for Auth & Dir Service --------- At a branch office, the password for access to the regional office system's 'cworks' account is required. At a regional office or on a standalone system, specify the 'cworks' password for access to *this* system.
Page 264 Trap Community String : public CAUTION: Press the Enter or Return key to accept the default answer (public). 3Com strongly recommends that users change this string for security reasons. The Write Community String specifies the community string to be used by a management station when sending write requests to this system.
Page 265 Y to this question, the script enters a mode in which you can review and modify low-level configuration parameters for each service. This is not needed for standard configurations and using it successfully requires substantial VCX configuration expertise. 3Com does not support this mode of making configuration changes. ---------------------------------------------------------------------------- Please wait while the wizard completes.
Page 266 7: I HAPTER NSTALLING AN UTHENTICATION AND IRECTORY ERVER Configuring a Secondary Authentication and Directory Server To begin the configuration process, enter this command: vcx-setup The network configuration portion of the script starts. Sample Network Configuration Script — Secondary Authentication and Directory Server --------------------------------------------------------------------------- ------------- Welcome to the VCX Network Configuration Wizard ------------- ---------------------------------------------------------------------------...
Page 267 Sample Network Configuration Script — Secondary Authentication and Directory Server (continued) IP Address Network Subnet Mask Default Gateway Address Enter the IP address for this server’s eth1 interface and the subnet mask and default gateway address appropriate for this site. ------------------------- Configuring DNS Servers ------------------------- Enter DNS servers one at a time.
Page 268 7: I HAPTER NSTALLING AN UTHENTICATION AND IRECTORY ERVER Sample Network Configuration Script — Secondary Authentication and Directory Server (continued) 9. Indian Ocean 10. Pacific Ocean Enter continent [2] : Press the Enter or Return key to accept the default answer (2), or enter the number for your geographic location.
Page 269 Sample Network Configuration Script — Secondary Authentication and Directory Server (continued) 16. Eastern Time - Michigan - most locations 17. Hawaii 18. Mountain Standard Time - Arizona 19. Mountain Time 20. Mountain Time - Navajo 21. Mountain Time - south Idaho & east Oregon 22.
Page 270 7: I HAPTER NSTALLING AN UTHENTICATION AND IRECTORY ERVER Sample Services Configuration Script — Secondary Authentication and Directory Server ----------------------- Select System Configuration ----------------------- Individual systems may provide various services in a VCX installation. You must select the appropriate set of services which this system is to provide.
Page 271 Sample Services Configuration Script — Secondary Authentication and Directory Server ---------------------------------------------------------------------------- ------------- Welcome to the VCX Service Configuration Wizard -------------- ---------------------------------------------------------------------------- This wizard sets up VCX services. Do you wish to configure services at this time? [Y] Press the Enter or Return key to accept the suggested answer (Y). ------------------------- Configuring VCX Services ------------------------- This server runs Authentication &...
Page 272 7: I HAPTER NSTALLING AN UTHENTICATION AND IRECTORY ERVER Sample Services Configuration Script — Secondary Authentication and Directory Server (continued) In a regional office, IP Messaging can be used in two ways. In a Global Messaging configuration, the regional IP Messaging servers are used by the entire organization including branch offices.
Page 273 Sample Services Configuration Script — Secondary Authentication and Directory Server (continued) The primary Authentication & Directory Service is principally responsible for performing authentication, authorization, and certain user-specific functions IP address of the primary Auth & Dir Service Authentication and Directory Service tasks are associated with the eth0 network interface.
Page 274 --------------- Configuring additional parameters for System --------------- CAUTION: Next, the system prompts you to enter the passwords for the Root, Oracle, Cworks, and VCX accounts. 3Com strongly recommends that customers change the default passwords for all of these accounts for security reasons.
Page 275 Sample Services Configuration Script — Secondary Authentication and Directory Server (continued) --------- Configuring additional parameters for Auth & Dir Service --------- At a branch office, the password for access to the regional office system's 'cworks' account is required. At a regional office or on a standalone system, specify the 'cworks' password for access to *this* system.
Page 276 Trap Community String : public CAUTION: Press the Enter or Return key to accept the default answer (public). 3Com strongly recommends that users change this string for security reasons. The Write Community String specifies the community string to be used by a management station when sending write requests to this system.
Page 277 Y to this question, the script enters a mode in which you can review and modify low-level configuration parameters for each service. This is not needed for standard configurations and using it successfully requires substantial VCX configuration expertise. 3Com does not support this mode of making configuration changes. ---------------------------------------------------------------------------- Please wait while the wizard completes.
Page 278: Multi-Master Replication
Oracle replication is a fully integrated feature of the Oracle server; it is not a separate server. 3Com recommends and only supports MMR, which is comprised of multiple master sites equally participating in an update-anywhere model. Updates made to an individual master site are sent to all other participating master sites.
Page 279: Installing Language Prompts
1 Log in as root on the Primary IP Messaging Server. The default password is pvadmin. CAUTION: 3Com strongly recommends that customers change this password on all VCX servers. Guidelines about other passwords and other security-related issues can be found in the “VCX Security Guide.”...
Page 280: Installing Prompts (Secondary Ip Messaging Server)
1 Log in as root on the Secondary IP Messaging Server. The default password is pvadmin. CAUTION: 3Com strongly recommends that customers change this password on all VCX servers. Guidelines about other passwords and other security-related issues can be found in the “VCX Security Guide.”...
Page 281: Downloading Language Prompts
VCX servers. Guidelines about other passwords and other security-related issues can be found in the “VCX Security Guide.” 2 Log in to the 3Com Partner Access web site and locate the prompt file. 3 Download the language RPM file and place it in this directory:...
Page 282: Downloading To The Secondary Ip Messaging Server
VCX servers. Guidelines about other passwords and other security-related issues can be found in the “VCX Security Guide.” 2 Log in to the 3Com Partner Access web site and locate the prompt file. 3 Download the language RPM file and place it in this directory:...
Page 283 Downloading Language Prompts 5 Follow the instructions in “Language Prompts Already on Your VCX System” earlier in this chapter to install the prompts. To assign a set of language prompts to any IPMSG mailbox, use your browser to log in to the VCX Administrator Interface, and then follow the instructions in the VCX Administration Guide.
Page 284 8: I HAPTER NSTALLING ANGUAGE ROMPTS...
Page 285: Installing Devices
■ 3Com V7111 Analog Gateways ■ 3Com V7122 Digital Gateways ■ 3Com V6000 (Analog) Integrated Branch Communications ■ platform 3Com V6100 (Digital) Integrated Branch Communications platform ■ Printers ■ Adding a Printer ■ RAID Disks ■ Adding a RAID Disk ■...
Page 286: Overview
HAPTER NSTALLING EVICES Overview To install a device such as a 3Com Telephone or Attendant Console on a VCX system, you configure the device with these items: The IP Address of the Primary VCX Call Processing Server ■ The IP Address of the Alternate VCX Call Processing Server ■...
Page 287 Telephone Installation 4 Plug the other end of the power cord into the power connector on the telephone. 5 Before the telephone finishes the download of code from the VCX Call Processing Server, press the Select button, located in the center of the four arrow buttons.
Page 288 Configuring the 3Com 3101 Telephone Without a DHCP Server If your network does not use a DHCP server to provide IP addresses to devices, you must manually configure the IP address of the 3Com 3101 Basic Telephone. 1 Configure the telephone as described in “Configuring the 3Com 2101...
Page 289: 3Com 2101 Basic Telephone
Telephone Installation 3Com 2101 The easiest way to install any 3Com telephone assumes that the Basic Telephone telephone obtains an IP address from a DHCP server. If your network does not provide IP addresses through a DHCP server, you must manually configure the IP address of the telephone.
Page 290 Configuring the 3Com 2101 Telephone Without a DHCP Server If your network does not use a DHCP server to provide IP addresses to devices, you must manually configure the IP address of the 3Com 2101 Basic Telephone. 1 Configure the telephone as described in “Configuring the 3Com 2101...
Page 291: 3Com 3102 Business Telephone
User Interface. For information about how to perform these tasks, see the VCX Administration Guide. 3Com 3102 The easiest way to install any 3Com telephone assumes that the Business Telephone telephone obtains an IP address from a DHCP server. If your network does not provide IP addresses through a DHCP server, you must manually configure the IP address of the telephone.
Page 292 Configuring the 3Com 3102 Telephone Without a DHCP Server If your network does not use a DHCP server to provide IP addresses to devices, you must manually configure the IP address of the 3Com 3102 Business Telephone. 1 Configure the telephone as described in “Configuring the 3102...
Page 293: 3Com 2102 Business Telephone
A numeric password, followed by # ■ 3Com 2102 The easiest way to install any 3Com telephone assumes that the Business Telephone telephone obtains an IP address from a DHCP server. If your network does not provide IP addresses through a DHCP server, you must manually configure the IP address of the telephone.
Page 294 9: I HAPTER NSTALLING EVICES VCX systems typically have two Call Processing servers. One is the primary server and the other is the alternate server, which is available for fail-over purposes. 9 Press the Program button. 10 Press 6 (VCX Cnfig Menu). 11 Press 1 (Alt Dnld Servr).
Page 295 Configuring the 3Com 2102 Telephone Without a DHCP Server If your network does not use a DHCP server to provide IP addresses to devices, you must manually configure the IP address of the 3Com 2102 Business Telephone. 1 Configure the telephone as described in “Configuring the 3Com 2102...
Page 296: 3Com 3103 Manager Telephone
NSTALLING EVICES 3Com 3103 The easiest way to install any 3Com telephone assumes that the Manager Telephone telephone obtains an IP address from a DHCP server. If your network does not provide IP addresses through a DHCP server, you must manually configure the IP address of the telephone.
Page 297 Configuring the 3Com 3103 Telephone Without a DHCP Server If your network does not use a DHCP server to provide IP addresses to devices, you must manually configure the IP address of the 3Com 3103 Manger Telephone. 1 Configure the telephone as described in “Configuring the 3103...
Page 298 9: I HAPTER NSTALLING EVICES g To save the new setting, press the Save button, located below the word Save in the display panel. 3 Configure the Subnet mask for the network segment to which the telephone is connected. a Press the Feature button located under the word Feature in the telephone display panel.
Page 299: Software Application Installation
Center. To install the Call Detail Reporting software on a PC: 1 Download the appropriate file from the 3Com Partner Access web site and save it in a directory that you choose. 2 Double click the VCXCDR.exe file to start the installation wizard.
Page 300: Attendant Console Installation
The 3105A and 3105B models require configuration commands with slightly different formats. To determine which model you have, examine the 3Com 3C number on the label that is located on the underside of your Attendant Console. The number will be either 3C10405A or 3C10405B.
Page 301 PC to the serial port on the underside of the 3105 Attendant Console. 4 Connect a 3Com power adapter to an AC power outlet. 5 Connect the other end of the power adapter cable to the power connector on the underside of the 3105 Attendant Console.
Page 302 9: I HAPTER NSTALLING EVICES 7 In the Hyperterm window, enter this command to set the IP address of the Primary VCX Server: nbxSetNcpIpAddress 10.20.30.41 All IP addresses and subnetwork masks used here are examples only. You must use values appropriate for your network. At any time, you can verify the current configuration by entering this command: nbxShowConfig...
Page 303 PC to the serial port on the underside of the 3105 Attendant Console. 4 Connect a 3Com power adapter to an AC power outlet. 5 Connect the other end of the power adapter cable to the power connector on the underside of the 3105 Attendant Console.
Page 304 9: I HAPTER NSTALLING EVICES CAUTION: When configuring the 3C10405B version of the Attendant Console, you must enclose the IP address portion of the command in double quotation marks. This must be done for all commands that include an IP address or dialing domain. Examine the label on the underside of the Attendant Console to determine the 3C number of any Attendant Console.
Page 305: Gateway Installation
In addition, one model of the V7111 has 4 FXO ports and 4 FXS ports. To configure any V7111 analog gateway, use a browser to connect to the gateway. Read and follow the instructions in the 3Com VCX V7111 Fast Track Installation Guide.
Page 306: 3Com V7122 Digital Gateways
V7122 gateway provide connection to 1, 2, 4, 8, or 16 T1 trunks. To configure any V7122 digital gateway, use a browser to connect to the gateway. Read and follow the instructions in the 3Com VCX V7122 Fast Track Installation Guide, which comes with the unit.
Page 307 Gateway Installation FXS ports connect to analog telephones, fax machines, analog ■ modems, and door intercoms/openers. The V6000 platform can be used with additional external gateways to support further FXO or FXS connections, or T1/E1 PSTN lines at the same site.
Page 308 9: I HAPTER NSTALLING EVICES Figure 2 CPU Module — Expanded View Item Description Locking screw Dry contact ports (2) Audio In/Out 10/100 Ethernet port (has activity and link status lights) 10/100 Ethernet port (has activity and link status lights) RS-232 port Locking screw Reset button access (button is located behind the front panel)
Page 309 Gateway Installation Figure 3 Connection Module — Expanded View Item Description Locking screw RS-232 serial port, Molex three-pin connector General purpose status light Activity/status light for disk 0 Activity/status light for disk 1 Power status light USB connector (type A) Locking screw...
Page 310 9: I HAPTER NSTALLING EVICES Figure 4 V6000 Rear Panel Item Description Ground/Earth connection ESD (Electrostatic Discharge) connection port Power connector Power connector (used only if the unit has two power supplies) iPMX module (see Figure 5 for an expanded view) Disk drive module 0 Disk drive module 1 Reserved for future use...
Page 311 Gateway Installation Item Description Locking screw Status light (Ethernet activity) 10/100 Ethernet port Status light (Ethernet link status) Status light (general purpose) RJ-11 connector used for night bell relay output Status light (disk 1) Status light (disk 0) Reset button access (button is located behind the front panel) CPU run status light RJ-11 connector (voice + PTT control) used for paging output 3.5 mm stereo mini jack connector used as an input for Music-on-Hold...
Page 312 9: I HAPTER NSTALLING EVICES c Configure the network parameters of the PC port so that the PC can communicate with the Media Gateway portion of the V6000. The gateway has these default settings: IP Address: 10.1.10.10 ■ Subnet Mask: 255.255.255.0 ■...
Page 313 Gateway Installation Figure 6 Quick Setup Screen 3 Click the arrow button located to the right of Endpoint Phone Number Table. The Endpoint Phone Number Table screen appears. See Figure Figure 7 Endpoint Phone Number Table 4 Edit the first row, which corresponds to the 4-port FXS module.
Page 314 9: I HAPTER NSTALLING EVICES a In the Channel(s) column, enter 1-4 to indicate that there are four channels available. b In the Phone Number column, enter the extension that you want to assign to the first channel. In the sample shown, extension 101 will be assigned to the first channel and extensions 102, 103, and 104 will be assigned to the remaining three channels.
Page 315 Gateway Installation a In the Dest. Phone Prefix column, enter 20. b In the Source Phone Prefix column, enter an asterisk. c In the Dest. IP Address column, enter the IP address of the Media Gateway. d Click the Submit button. e Click Quick Setup to return to the Quick Setup screen.
Page 316 SIP URI for any FXS endpoint. For example, if the SIP URI is sip:1000@1.1.1.1, enter 1.1.1.1 as the Gateway Name. VCX systems use the dialing domain as the host part of the SIP URI. 3Com recommends that customers use 1.1.1.1 as the dialing domain for all VCX servers.
Page 317: 3Com V6100 (Digital) Integrated Branch Communications Platform
“Configuring a Branch Office IP Telephony and Messaging Server” Chapter 3Com V6100 (Digital) The 3Com V6100 Integrated Branch Communications platform provides Integrated Branch a modular solution for branch offices requiring VCX call processing and IP Communications Messaging services as well as up to four T1/E1 connections to the PSTN or platform other PBX's.
Page 318 9: I HAPTER NSTALLING EVICES Configuring the Media Gateway Network Parameters To connect the V6100 to the Public Switched Telephone Network (PSTN), analog telephones, fax machines, and your company’s data network, follow the instructions in this section. 1 Mount the V6100 in a 19-inch cabinet using the mounting brackets that are supplied, or place the V6100 on a desktop.
Page 319 Gateway Installation h In the confirmation window that appears, click OK. While the gateway is rebooting, disconnect the Ethernet crossover cable from the front panel and reconnect the original Ethernet cable. At any time during the network configuration process, you can reset the V6100 Integrated Branch Communications platform to the original factory settings.
Page 320: Printer Configuration Overview
Note that you must be logged in as root to execute these commands. The default password for the root account is pvadmin. CAUTION: 3Com strongly recommends that customers change this password on all VCX servers. Guidelines about other passwords and other security-related issues can be found in the “VCX Security Guide.”...
Page 321: Adding A Raid Disk
Insert the new disk drive into the lower slot. On a 3Com V6000 server, disk drive0 is located in the left slot as you ■ face the back of the server. Insert the new disk drive into the right slot.
Page 322: Vlan Configuration
“Replacing a RAID Disk” Appendix VLAN If you use Virtual LANs (VLANs) in your network, you can configure 3Com Configuration telephones and other devices to operate on a specific VLAN in these ways: Configure Option 184 on your DHCP server to pass VLAN information ■...
Page 323 6 Press #. 3105 Attendant Console To configure a 3Com 3105 Attendant Console, you must have an adapter that connects to a male 9-pin (DB9) serial port on your PC and has an RJ-45 port that accepts an Ethernet cable. This table shows the pinouts:...
Page 324 9: I HAPTER NSTALLING EVICES 6 Use a terminal emulation program such as Hyperterm to connect to the serial port on your PC. The configuration is: 9600 baud ■ 8 data bits ■ 1 stop bit ■ No parity ■ No flow control ■...
Page 325: Installing The Enterprise Management Suite
NSTALLING THE NTERPRISE ANAGEMENT UITE Installing Enterprise Enterprise Management Suite (EMS) is used to perform advanced Management Suite configuration tasks on the servers within a VCX system. For VCX 7.1, the appropriate version of EMS is 2.3. Use the VCX V7230 Enterprise Management Suite User Guide to install EMS and discover the components of the VCX system.
Page 326 10: I HAPTER NSTALLING THE NTERPRISE ANAGEMENT UITE...
Page 327: Configuring
128 through 254 are set aside for vendor-specific extensions. 3Com telephones can receive their IP configuration from a DHCP server. However, 3Com telephones need configuration information that is not part of a standard DHCP response. You can use DHCP option 184 to specify this extended information: NCP IP Address —...
Page 328: Creating Option
Option 184 subfield must be the NCP IP Address for backward compatibility. If you configure multiple suboptions, 3Com recommends that you configure them in order of suboption number. You can omit one or more suboptions from the configuration. For example, if you decide not to configure suboption 2, 3Com recommends that you configure suboptions 1, 3, and 4, in that order.
Page 329: Editing Option 184 Values
Editing Option 184 Values 9 Click OK. In the Predefined Options and Values dialog box, the DHCP Microsoft Management Console creates a new option name by combining the option number with the name that you chose and adds this name to the Option name drop-down list.
Page 330: Configuring The Ip Address Of The Alternate Server
A: C 2000 DHCP S PPENDIX ONFIGURING PTION ON A INDOWS ERVER Table 14 Configuring the IP Address of the Primary Server (continued) What You Type Description The second octet in the IP address. The third octet in the IP address. The fourth octet in the IP address.
Page 331: Fail-Over Call Route Point Configuration
Editing Option 184 Values Add these elements in this order: Table 16 Configuring the VLAN ID What You Type Description Enter 3 as the third suboption code for option 184. The length of the argument that applies to this suboption. For option 184, suboption 3, there are two arguments: VLAN ID: 2 bytes (possible values: 0 through 4095) VLAN Enable: 2 bytes (possible values: 1 = enabled and...
Page 332: Completing The Configuration
A: C 2000 DHCP S PPENDIX ONFIGURING PTION ON A INDOWS ERVER Table 17 Configuring the Fail-Over Call Route Point (continued) What You Type Description The length of the argument that applies to suboption 4 is determined by two elements: IP Address: The IP address of the device that is to be contacted if the VCX server cannot be reached.
Page 333: Activating Option
Activating Option 184 Activating Option To activate option 184, decide whether you want to apply the option to a specific scope or globally, that is, to all scopes that are served by the DHCP server software. To activate option 184 for a specific scope: 1 In the left pane of the DHCP Microsoft Management Console dialog box, find the scope that you want.
Page 334: Manually Configuring A Telephone
Manually All of the Option 184 parameters (with the exception of the Failover Configuring a Route Point) can be manually configured on any 3Com telephone by Telephone using the Local User Interface (LUI). For more information on configuring telephones, see Chapter “Installing...
Page 335: Automated Branch Office Installation
DHCP server. 3Com does not supply a TFTP server as part of the VCX system and recommends that customers not install TFTP server software on any VCX server. This appendix does not describe how to install or configure a TFTP server.
Page 336: Configuration Files
B: A PPENDIX UTOMATED RANCH FFICE NSTALLATION DHCP Server — A DHCP server must be configured to provide IP ■ addresses and additional information to VCX branch office servers and PSTN Gateways when those devices request IP addresses. Before a software upgrade is done on a branch office VCX server, the DHCP configureation must be modified so that the server can properly respond to updated identification information that the branch office...
Page 337 Configuration Files 3 The VCX Configuration File Creation Utility script starts. Answer each of the questions, and after you have answered the last question, the wizard creates the configuration file and exits. See “Sample Script For Creating a Branch Office Configuration File”, next.
Page 338 B: A PPENDIX UTOMATED RANCH FFICE NSTALLATION Sample Script For Creating a Branch Office Configuration File The sample script in this section was run on an IP Telephony and Messaging Server that had VCX software releases 7.1.0a and 7.1.1a installed. The configuration file that was created was for an IP Telephony Server located in a branch office.
Page 339 Configuration Files Sample vcx-createcfg Script (continued) --------------------------- Preparing to Create --------------------------- The script prints a confirmation of the parameters that you have selected. VCX version : VCX.7.1.1a New configuration file : region04 VSBOM file (config type) : VSBOM-all.xml ---------------------------------------------------------------------------- ------------- Welcome to the VCX Service Configuration Wizard -------------- ---------------------------------------------------------------------------- This wizard sets up VCX services.
Page 340 B: A PPENDIX UTOMATED RANCH FFICE NSTALLATION Sample vcx-createcfg Script (continued) Enter the system's first IP address Servers in branch offices have only only one Ethernet interface (eth0) enabled. Enter the IP address of eth0. If the VCX system has two Ethernet interfaces and both will be used, enter the IP address of the second one here.
Page 341 Configuration Files Sample vcx-createcfg Script (continued) Enter a unique identifier for this site Enter an identification string for the site at which the IP Telephony server is located. The Customer Name identifies the company using this VCX system. Enter the customer name Enter the name of your company.
Page 342 B: A PPENDIX UTOMATED RANCH FFICE NSTALLATION Sample vcx-createcfg Script (continued) The secondary Authentication & Directory Service acts as a backup to the primary Authentication & Directory Service and provides authentication, authorization, and certain user-specific functions. IP address of the secondary Auth & Dir Service Authentication and Directory services are associated with the eth0 Ethernet interface.
Page 343 CAUTION: Next, the system prompts you to enter the passwords for the Root, Oracle, Tomcat, Cworks, and VCX accounts. 3Com strongly recommends that customers change the default passwords for all of these accounts for security reasons.
Page 344 B: A PPENDIX UTOMATED RANCH FFICE NSTALLATION Sample vcx-createcfg Script (continued) Cworks account password. A blank entry means 'no change'. Password Password (confirm) This cworks password is used to log into the local cworks account on this server. You may be prompted later in this script for another cworks password, which is used for authentication between replicating databases.
Page 345 American Power Conversion (APC) Corporation. (For a list of supported APC UPS devices, consult with your 3Com Service Representative or your 3Com Voice Authorized Reseller.) If you answer Y to this question, the script prompts you with further questions about your UPS configuration.For an example of these questions, see...
Page 346 B: A PPENDIX UTOMATED RANCH FFICE NSTALLATION Sample vcx-createcfg Script (continued) Is Message Archival enabled? [N] Press the Enter or Return key to accept the default answer (N). Message archiving provides a secure (sftp) way to archive a copy of each voicemail message that is created.
Page 347 Configuration Files Sample vcx-createcfg Script (continued) Password for access to Auth & Dir Server This cworks password is used for authentication when accessing the Authentication and Directory server database. This password must be the same as the cworks database authentication password on the Authentication and Directory server.
Page 348 : public CAUTION: Press the Enter or Return key to accept the default answer (public). 3Com strongly recommends that users change this string for security reasons. In some cases it may be desirable for SNMP Traps to be sent to multiple destinations.
Page 349 Write Community String : private CAUTION: Press the Enter or Return key to accept the default answer (private). 3Com strongly recommends that users change this string for security reasons. The Read Community String specifies the community string to be used by a management station when sending read requests to this system.
Page 350 This is not needed for standard configurations and using it successfully requires substantial VCX configuration expertise. 3Com does not support this mode of making configuration changes. Please wait while the wizard completes.
Page 351: Creating Media Gateway Configuration Files
Configuration Files Creating Media The Media Gateway acts as the interface between the VCX IP Telephony Gateway system and the external telephone network. Typically, the configuration Configuration Files information is exported from a working V6000 (Analog) Integrated Branch Communications Platform, V6100 (Digital) Integrated Branch Communications Platform, or V7122 Media Gateway.
Page 352 B: A PPENDIX UTOMATED RANCH FFICE NSTALLATION The parameter name is NOT case-sensitive; the parameter value is not ■ case-sensitive except for coder names. The ini file should be ended with one or more carriage returns. ■ For sample configuration files, see the following sections: Sample V6000 Media Gateway Configuration File Sample V6100 Media Gateway Configuration File...
Page 353 Configuration Files Sample V6000 Media Gateway Configuration File ;************** ;** Ini File ** ;************** Typically, an INI file is produced by exporting the file from a working V6000 (Analog) Integrated Branch Communications Platform server. This sample file corresponds to the default file shipped with a V6000. The export process records several system parameters as comment lines at the beginning of the INI file.
Page 354 B: A PPENDIX UTOMATED RANCH FFICE NSTALLATION Sample V6000 Media Gateway Configuration File (continued) SNMPManagerTableIP_1 = 0.0.0.0 SNMPManagerTableIP_2 = 0.0.0.0 SNMPManagerTableIP_3 = 0.0.0.0 SNMPManagerTableIP_4 = 0.0.0.0 SNMPTrapManagerHostName = '' One of the five available SNMP managers can be defined using a Fully Qualified Domain Name.The gateway tries to resolve the host name at start up.
Page 355 Configuration Files Sample V6000 Media Gateway Configuration File (continued) FXSLoopCharacteristicsFilename = 'COEFFICIENT_M1K_FXS.dat' FXOLoopCharacteristicsFilename = 'COEFFICIENT_M1K_FXO.dat' These parameters hold the names of the characteristics files for the FXS and FXO analog gateways. Do not modify these values. FarEndDisconnectSilenceMethod = 0 Specify the method by which the Media Gateway detects silence during a call.
Page 356 B: A PPENDIX UTOMATED RANCH FFICE NSTALLATION Sample V6000 Media Gateway Configuration File (continued) V22ModemTransportType = 0 V23ModemTransportType = 0 V32ModemTransportType = 0 V34ModemTransportType = 0 Specify the transport type for these modems. Possible values are: 0 — Transparent ■ 1 —...
Page 357 This parameter specifies the display width for the 3Com logo on web browser screens. WebLogoText = '3Com' This string appears when you hover the cursor over the 3Com logo in a web browser screen. UseProductName = 1 This parameter controls whether the default product name is used.
Page 358 B: A PPENDIX UTOMATED RANCH FFICE NSTALLATION Sample V6000 Media Gateway Configuration File (continued) PLAYRBTONE2IP = 1 Set this parameter to control whether the ringback (RB) tone is played on the IP side of a call. Possible values are: 0 — Don’t play ringback tone ■...
Page 359 Configuration Files Sample V6000 Media Gateway Configuration File (continued) AUTHENTICATIONMODE = 0 Set the authentication mode for the Media Gateway. Possible values are: 0 — Registration and authentication occur for each endpoint. ■ 1 — Registration and authentication occur once for the gateway. ■...
Page 360 B: A PPENDIX UTOMATED RANCH FFICE NSTALLATION Sample V6000 Media Gateway Configuration File (continued) CDRREPORTLEVEL = 2 Determine the amount of Call Detail Record inforamation that is sent to the Syslog Server. Possible values are: 0 — No information is sent (default). ■...
Page 361 Enter the host part of the SIP URI for any FXS endpoint. For example, if the SIP URI is sip:1000@1.1.1.1, enter 1.1.1.1 as the PROXYNAME. VCX systems use the dialing domain as the host part of the SIP URI. 3Com recommends that customers use 1.1.1.1 as the dialing domain for all VCX servers.
Page 362 B: A PPENDIX UTOMATED RANCH FFICE NSTALLATION Sample V6000 Media Gateway Configuration File (continued) USERNAME = 'VCX-V6000' Enter VCX-V6000 as the user name to be used for registration and authentication. NOTE: This parameter is used only if the Authentication Mode is “Authentication Per Gateway.” DEFAULTRELEASECAUSE = 34 When an outgoing call over an FXO line is released by the gateway, a cause is associated with the release.
Page 363 Configuration Files Sample V6000 Media Gateway Configuration File (continued) PROXYREDUNDANCYMODE = 1 Enable (1) or disable (0) the gateway to always try to work with the primary Proxy. If this parameter is set to 0 and the primary proxy fails, the gateway continues to work with the last active proxy until a proxy failure occurs.
Page 364 B: A PPENDIX UTOMATED RANCH FFICE NSTALLATION Sample V6000 Media Gateway Configuration File (continued) SENDINVITETOPROXY = 1 Enable (1) or disable (0) the sending of INVITE messages (that are associated with Transfer or Redirect actions) to the proxy, rather than directly to the URL.
Page 365 Configuration Files Sample V6000 Media Gateway Configuration File (continued) ISFAXUSED = 1 Enables (1) or disables (0, default) T.38 fax relay. NOTE: If you enable this feature, “FaxTransportMode” must also be enabled (set to 1). GWREGISTRATIONNAME = 'VCX-V6000' Specify the user name that is included in From and To headers of Register messages.
Page 366 B: A PPENDIX UTOMATED RANCH FFICE NSTALLATION Sample V6000 Media Gateway Configuration File (continued) g726 — G.726 ADPCM 32 kbps (Payload Type = 35) ■ g729 — G.729A ■ For each CODEC, enter one of these packetization times: G.711 — 10, 20, 30, 40, 50, 60, 80, 100, 120 (default=20) ■...
Page 367 Configuration Files Sample V6000 Media Gateway Configuration File (continued) IPDiffServ — Sets the Differentiated Service Code Point value that is ■ assigned to RTP packets. This value is used by DiffServ compatible routers to prioritize how packets are sent. The minimum and maximum values are 0 and 63.
Page 368 B: A PPENDIX UTOMATED RANCH FFICE NSTALLATION Sample V6000 Media Gateway Configuration File (continued) [MODULE 0] ENABLECALLERID_0 = 1 ENABLECALLERID_1 = 1 [MODULE 1] ENABLECALLERID_0 = 1 ENABLECALLERID_1 = 1 [MODULE 0] ENABLECALLERID_2 = 1 ENABLECALLERID_3 = 1 For the two FXS ports and the four FXO ports, disable (0) or enable (1) the Caller ID feature.
Page 369 Configuration Files Sample V6000 Media Gateway Configuration File (continued) ;The FXO channels, Trunk group #1, will be selected according to ;"Cyclic Ascending (next available channel) ;The FXS channels, Trunk group #2, will be selected according to ;their Phone Numbers TrunkGroupSettings = 1,1 TrunkGroupSettings = 2,0 For each trunk group, specify these parameters: Hunt Group ID...
Page 370 B: A PPENDIX UTOMATED RANCH FFICE NSTALLATION Sample V6100 Media Gateway Configuration File ;************** ;** Ini File ** ;************** Typically, an INI file is produced by exporting the file from a working V6100 (Digital) Integrated Branch server. The export process records several system parameters as comment lines at the beginning of the INI file.
Page 371 Configuration Files Sample V6100 Media Gateway Configuration File TDMBusClockSource = 4 Specify the TDM Bus Clock Source. The gateway can either generate its own timing signals, using an internal clock, or recover the signals from one of the E1/T1 trunks. 1 —...
Page 372 B: A PPENDIX UTOMATED RANCH FFICE NSTALLATION Sample V6100 Media Gateway Configuration File 2 — By the energy and voice detectors in the Media Gateway. ■ 3 — By the number of silence packets and the energy and voice ■ detectors.
Page 373 Configuration Files Sample V6100 Media Gateway Configuration File EP_Num_2 = 0 EP_Num_3 = 0 EP_Num_4 = 0 [PSTN Params] ProtocolType_0 = 10 ProtocolType_1 = 0 ProtocolType_2 = 0 ProtocolType_3 = 0 Sets the PSTN protocol to be used for this trunk. E1_EURO_ISDN —...
Page 374 B: A PPENDIX UTOMATED RANCH FFICE NSTALLATION Sample V6100 Media Gateway Configuration File E1_QSIG (Basic call only) — 21 T1_QSIG (Basic call only) — 23 T1_DMS100_Meridian — 35 TerminationSide_0 = 1 TerminationSide_1 = 0 TerminationSide_2 = 0 TerminationSide_3 = 0 FramingMethod_0 = D FramingMethod_1 = 0 FramingMethod_2 = 0...
Page 375 This file contains the 3Com logo for display on web browser screens. LogoWidth = '96' This parameter specifies the display width for the 3Com logo on web browser screens. WebLogoText = '3Com' This string appears when you hover the cursor over the 3Com logo in a web browser screen.
Page 376 B: A PPENDIX UTOMATED RANCH FFICE NSTALLATION Sample V6100 Media Gateway Configuration File UseProductName = 1 This parameter controls whether the default product name is used. Possible values are: 0 — Use the default product name string ■ 1 — Use the string specified in UseRProductName ■...
Page 377 Configuration Files Sample V6100 Media Gateway Configuration File DISCONNECTONBUSYTONE = 0 Set this parameter to control whether an FXO call is released when either Busy or Fast Busy tones are detected. 0 — Do not release the call when Busy or Fast Busy is detected. ■...
Page 378 Enter the host part of the SIP URI for any FXS endpoint. For example, if the SIP URI is sip:1000@1.1.1.1, enter 1.1.1.1 as the PROXYNAME. VCX systems use the dialing domain as the host part of the SIP URI. 3Com recommends that customers use 1.1.1.1 as the dialing domain for all VCX servers.
Page 379 Configuration Files Sample V6100 Media Gateway Configuration File USERNAME = 'VCX-V6100' Enter VCX-V6100 as the user name to be used for registration and authentication. NOTE: This parameter is used only if the Authentication Mode is “Authentication Per Gateway.” DEFAULTRELEASECAUSE = 34 When an outgoing call over an FXO line is released by the gateway, a cause is associated with the release.
Page 380 B: A PPENDIX UTOMATED RANCH FFICE NSTALLATION Sample V6100 Media Gateway Configuration File PROXYREDUNDANCYMODE = 1 Enable (1) or disable (0) the gateway to always try to work with the primary Proxy. If this parameter is set to 0 and the primary proxy fails, the gateway continues to work with the last active proxy until a proxy failure occurs.
Page 381 Configuration Files Sample V6100 Media Gateway Configuration File SENDINVITETOPROXY = 1 Enable (1) or disable (0) the sending of INVITE messages (that are associated with Transfer or Redirect actions) to the proxy, rather than directly to the URL. This feature cannot be used unless a SIP Proxy is used and the parameter “AlwaysSendtoProxy”...
Page 382 B: A PPENDIX UTOMATED RANCH FFICE NSTALLATION Sample V6100 Media Gateway Configuration File ISFAXUSED = 1 Enables (1) or disables (0, default) T.38 fax relay. NOTE: If you enable this feature, “FaxTransportMode” must also be enabled (set to 1). GWREGISTRATIONNAME = 'VCX-6100' Specify the user name that is included in From and To headers of Register messages.
Page 383 Configuration Files Sample V6100 Media Gateway Configuration File CODERNAME_2 = g711Ulaw64k,20,$$,$$,0 Define up to five coders for the gateway’s coder list.Enter coders in the following format: CoderName=<Coder Name>,<Ptime>,<Rate>,<Payload Type>,<Silence Suppression Mode>. For example: CoderName = g711Alaw64k,20,,,0 CoderName = g711Ulaw64k,40 CoderName = g7231,90,1,,1 CoderName = g726,$$,2,,0 Table 18 Coders Payload...
Page 384 B: A PPENDIX UTOMATED RANCH FFICE NSTALLATION Table 18 Coders (continued) NetCoder 20 (default), 40, 60, 80, 6.4 [0] Disable [0] 100, 120 7.2 [1] [NetCoder] Enable [1] 8.0 [2] 8.8 [3] (default) Transparent 20 (default), 40, 60, 80, Always 64 Dynamic Disable [0] 100, 120...
Page 385 Configuration Files Sample V6100 Media Gateway Configuration File PROXYIP = 10.230.189.23 Enter the IP address of the primary SIP proxy. If you want to specify the IP address of an alternate SIP proxy, enter a second PROXYIP line. TRUNKGROUPSETTINGS = 1,1 TRUNKGROUPSETTINGS = 2,0 TXDTMFOPTION = 4 Enable (4) or disable (0, default) to enable the Media Gateway to...
Page 386 B: A PPENDIX UTOMATED RANCH FFICE NSTALLATION Sample V6100 Media Gateway Configuration File IPDiffServ — Sets the Differentiated Service Code Point value that is ■ assigned to RTP packets. This value is used by DiffServ compatible routers to prioritize how packets are sent. The minimum and maximum values are 0 and 63.
Page 387 Configuration Files Sample V6100 Media Gateway Configuration File FlashHookPeriod — Set this parameter to a value between 300 and ■ 1500 msec to control: The detection of a hook flash on a telephone connected to an FXS ■ port The generation of a hook flash on an FXO port. Note that you must ■...
Page 388: Isc Server
B: A PPENDIX UTOMATED RANCH FFICE NSTALLATION ISC Server This section describes how to configure DHCP services on a DHCP server (dhcpd) from the Internet Systems Consortium. The sample configuration file contains comments to help you understand the parameters and how to configure them.
Page 389 DNS servers. If you want devices in some of the offices to use different DNS servers, you can modify a similar line in the branch office section of this file. option domain-name "yourdomain.com" The previous line defines the domain name for your network. For example, a 3Com domain is 3com.com.
Page 390 B: A PPENDIX UTOMATED RANCH FFICE NSTALLATION Sample DHCP Configuration File (continued) use-host-decl-names on; The previous line forces the DHCP service to supply all host names for DHCP clients. ddns-update-style none; The previous line forces the DHCP service to not update any DNS servers. option space vendor-spec-option;...
Page 391 "3Com-Phone-3102"; subclass "PHONES" "3Com-Phone-3103"; The previous set of lines define vendor class identifier strings for 3Com telephones. These strings are used by the match statement in each of the class statements. This file includes a sample line for each possible telephone type.
Page 392 B: A PPENDIX UTOMATED RANCH FFICE NSTALLATION Sample DHCP Configuration File (continued) option phone-184.second_row code 2 = {ip-address}; The previous line defines option code 2 as an IP address. In this case the IP address is for the Primary Call Processing Server in the regional office that is associated with the branch office in which the telephone is located.
Page 393 ISC Server Sample DHCP Configuration File (continued) subnet 10.10.21.0 netmask 255.255.255.0 The previous two lines begin the definition of the subnetwork parameters for the branch office. First the subnet address is defined, followed by the subnetwork mask. CHANGE FOR EACH BRANCH: The subnet IP address must be changed to match the branch office subnetwork.
Page 394 The previous line defines the vendor class identifier string sent by the VCX server in the branch office when it sends a DHCP request. The string for BRANCH_CALLP changes with each VCX software release. For example, on a server running release 7.0.3c, 3Com-VCX-7200-7.0.3c would be used. option host-name "branch-21";...
Page 395 The previous line defines the IP addresses of Network Time Protocol servers that the branch office VCX server can use to obtain accurate time-of-day information. 3Com recommends that you specify at least two NTP server addresses and one of them should be another VCX server in your system.
Page 396 B: A PPENDIX UTOMATED RANCH FFICE NSTALLATION Sample DHCP Configuration File (continued) option tftp-server-name "10.10.2.10"; The previous line defines the IP address of the TFTP server that is located in the regional office with which the branch office is associated. This server supplies the configuration file for the VCX server.
Page 397 ISC Server Sample DHCP Configuration File (continued) option routers 10.10.21.254; The previous line defines the IP address of the network router for the branch office. Typically, router addresses end in either 1 or 254. CHANGE FOR EACH BRANCH: Change this IP address to match the network parameters of the branch office.
Page 398 The previous line defines the IP addresses of Network Time Protocol servers that the branch office VCX server can use to obtain accurate time-of-day information. 3Com recommends that you specify at least two NTP server addresses and one of them should be another VCX server in your system.
Page 399 ISC Server Sample DHCP Configuration File (continued) pool allow members of "PHONES"; option phone-184.first_row 10.10.21.5; The previous line provides the IP address associated with option code 1. This should be the IP address of the branch office VCX server. CHANGE FOR EACH BRANCH: Change this IP address to match the network parameters of the branch office.
Page 400: Windows 2003 Server
B: A PPENDIX UTOMATED RANCH FFICE NSTALLATION Windows 2003 This section describes how to configure DHCP services on a Windows Server 2003 Server. Some of the DHCP options in the examples in this section are configured as system-wide options while others are configured at the scope or reservation level.
Page 401 SIP Server Options Network Call Processor Download Options Within each scope, reserve one IP address for the VCX Server, one IP ■ address for the Media Gateway, and one address for each 3Com telephone. See “Reserving IP Addresses” later in this appendix.
Page 402: Adding A Dhcp Server Role
B: A PPENDIX UTOMATED RANCH FFICE NSTALLATION Verify that each branch office has an operational and properly ■ configured network gateway (router) and that there is network connectivity between the branch office and the regional office in which the DHCP server resides. Adding a DHCP If your Windows 2003 server is not yet configured for DHCP, you must Server Role...
Page 403 Code Description Enter a description of your choice: Example: 3Com Phones, Gateways, and Call Processors 4 Click OK. To create 120 and add it to the list of DHCP options: 1 Right click the name of the Windows 2003 server, and in the menu that appears, click Set Predefined Options.
Page 404 B: A PPENDIX UTOMATED RANCH FFICE NSTALLATION 4 Click OK. To create option 184 and add it to the list of DHCP options: 1 Right click the name of the Windows 2003 server, and in the menu that appears, click Set Predefined Options. 2 In the Predefined Options and Values window that appears, click Add.
Page 405 Windows 2003 Server Enter the name of a DNS server in the Server name text box and click ■ Resolve. The wizard attempts to contact a DNS server and determine the IP address of the DNS server name that you entered. Enter the IP address of a DNS server in the IP address text box and click ■...
Page 406: Creating A Branch Office Scope
B: A PPENDIX UTOMATED RANCH FFICE NSTALLATION Creating a Branch You must create a separate scope for each branch office in your VCX Office Scope system. Within each scope, you can use DHCP options to configure the branch office VCX server and PSTN Gateways that are located in the branch office.
Page 407 Next. 3 Accept the default lease duration (8 hours) by clicking Next. 3Com recommends that all leases for branch office devices be unlimited. To configure an unlimited lease duration you must first configure a finite duration and then edit the scope properties to change the duration to unlimited.
Page 408 5 Click OK. Option 184 — Network Call Processor Download Options 3Com telephones can receive their IP configuration from a DHCP server. However, 3Com telephones need configuration information that is not part of a standard DHCP response. You can use DHCP option 184 to specify this extended information: NCP IP Address —...
Page 409 Typically, this is the IP address of the Secondary VCX NCP in a dual-server configuration. Voice VLAN Configuration — If you configure any of your 3Com ■ telephones or your VCX system on Virtual LANs, you can configure your DHCP server to specify VLAN ID numbers for each scope.
Page 410 B: A PPENDIX UTOMATED RANCH FFICE NSTALLATION Add these elements in this order: Table 26 Configuring the IP Address of the Primary Server What You Type Description Enter 1 as the first suboption code for option 184. The length of the argument that applies to this suboption. For option 184, suboption 1, the argument is an IP address, which is composed of four numerical fields (octets).
Page 411 Windows 2003 Server listed earlier in this topic. As you add each element, it appears in the Current values list, above previously added values. Add these elements in this order: Table 28 Configuring the VLAN ID What You Type Description Enter 3 as the third suboption code for option 184.
Page 412 B: A PPENDIX UTOMATED RANCH FFICE NSTALLATION Table 29 Configuring the Fail-Over Call Route Point (continued) What You Type Description The length of the argument that applies to suboption 4 is determined by two elements: IP Address: The IP address of the device that is to be contacted if the VCX server cannot be reached.
Page 413: Reserving Ip Addresses
Reservation A name of your choosing. name Example: VCX Server Example: Media Gateway Example: 3Com 3102 Telephone IP address Enter an IP address within the range of addresses that you previously specified for this scope. MAC address Enter the hexadecimal equivalent of the Vendor Class Identifier.
Page 414 The host name option allows the DHCP server to supply a name for the branch office VCX server or the Media Gateway that has sent the DCHP request. 3Com suggests that you choose each host name to indicate the office in which the host resides.
Page 415 VCX server and Media Gateway vendor class identifiers. To configure vendor class identifier information for 3Com equipment: 1 Expand the view of the scope you want by clicking the plus sign (+) to the left of the scope name.
Page 416 Example: After you upgrade to VCX release 6.0.3c, the output from the vcx-showversion command is 3Com-VCX-7200-6.0.3c. You must update the Vendor Class Identifier string to: 436f6d2d5643582d373230302d362e302e3363 Media Gateway Enter the Vendor Class Identifier of the Media Gateway.
Page 417 Windows 2003 Server Table 31 Vendor Class Identifier Data Equipment Vendor Class Identifier 3Com String: 3Com-Phone-2101 becomes Com-Phone-2101 Telephones Hexadecimal: 436f6d2d50686f6e652d32313031 String: 3Com-Phone-2102 becomes Com-Phone-2102 Hexadecimal: 436f6d2d50686f6e652d32313032 String: 3Com-Phone-3100 becomes Com-Phone-3100 Hexadecimal: 436f6d2d50686f6e652d33313030 String: 3Com-Phone-3101 becomes Com-Phone-3101 Hexadecimal: 436f6d2d50686f6e652d33313031 String: 3Com-Phone-3102 becomes Com-Phone-3102...
Page 418: Activating Scopes
B: A PPENDIX UTOMATED RANCH FFICE NSTALLATION The boot file name option allows you to specify the name of a file that will be used to configure a branch office server or a Media Gateway. To configure option 60: 1 Expand the view of the scope you want by clicking the plus sign (+) to the left of the scope name.
Page 419 Automated Branch Office Startup upgrade. For example, after an upgrade from VCX software version 7.0.1c to VCX software version 7.0.3c, the string changes. Original String: 3Com-VCX-7200-7.0.1c ■ New String: 3Com-VCX-7200-7.0.3c ■ Updating the For some software upgrades of branch office servers, it is necessary to Configuration Files modify configuration files on the TFTP server.
Page 420 B: A PPENDIX UTOMATED RANCH FFICE NSTALLATION Here is an overview of the steps required: 1 The installation technician installs the VCX server and the Media Gateway in the branch office location, and connects the two devices to the branch office network.
Page 421 Automated Branch Office Startup...
Page 422 B: A PPENDIX UTOMATED RANCH FFICE NSTALLATION...
Page 423 EPLACING A AILED ISK ON A VCX S ERVER This appendix includes procedures for replacing a failed disk on each type of VCX server. If a disk drive failure occurs on a VCX server, use the appropriate procedure in this appendix to replace the failed disk and bring the VCX server back into service.
Page 424 Disk drive 1 is located in the lower slot. On a 3Com V6000 server, Disk drive0 is located in the left slot as you face the back of the server. Disk drive 1 is located in the right slot.
Page 425 Non-RAID Disk Failure During the RAID recovery process, the server is fully operational and can provide VCX services. Non-RAID Disk If a disk fails on a VCX server that does not use RAID technology, refer to Failure these procedures: Replacing a Disk (Single Site) ■...
Page 426 C: R VCX S PPENDIX EPLACING A AILED ISK ON A ERVER Replacing a Disk Use the procedures in this section to replace a disk at a single site that has (Single Site) either two servers or four servers. A single VCX site is defined as a site that is not part of a multi-site configuration.
Page 427 /opt/installtemp The location of the software upgrade file depends on 3Com’s service delivery methods and on the customer network configuration. Software upgrade file names begin with the software version and end in extension (for example: vcx-all-6.0.2c.tar).
Page 428 C: R VCX S PPENDIX EPLACING A AILED ISK ON A ERVER c Install the software upgrade file using these commands: cd /opt/installtemp tar xvf vcx-all-6.0.2c cd upgrade-6.0.2c ./install-upgrade d Switch to the upgraded version of the software using this command: vcx-switchversion --manual 6.0.2c Normally the vcx-switchversion command is used with the --manual option to downgrade to a previous software version.
Page 429 On the down server, log in as root. The default password for the root account is pvadmin. CAUTION: 3Com strongly recommends that customers change this password on all VCX servers. Guidelines about other passwords and other security-related issues can be found in the “VCX Security Guide.”...
Page 430 13 Set up Oracle database replication on either of the servers. a On the running server or the down server, log in as cworks. b Enter these commands: cd /opt/3com/VCX/vcxdata/bin ./setupReplication You must know which server is the Master Definition Site and provide the IP address of the eth0 network interface when the script prompts for this information.
Page 431 15 Verify that Oracle database replication has been completed. a On the running server or the down server, log in as cworks. b Enter these commands: cd /opt/3com/VCX/vcxdata/bin ./checkReplication The script asks for the site ID and the IP addresses of the two servers and then checks the replication state of the authentication databases and reports the status.
Page 432 16 Ensure that the codec that is installed on the running server is installed on the down server. a On the running server, log in as root. b Enter these commands. cd /opt/3com/VCX/UMS/app/app.dir grep Codec config.app The output from this command indicates which codec is being used on the running server.
Page 433 19 On the primary server, restart all VCX services. a Log in as root. The default password for the root account is pvadmin. CAUTION: 3Com strongly recommends that customers change this password on all VCX servers. Guidelines about other passwords and other security-related issues can be found in the “VCX Security Guide.”...
Page 434 C: R VCX S PPENDIX EPLACING A AILED ISK ON A ERVER Instructions Use the instructions in this section to replace the disk on a: (Single Site, Primary or Secondary IP Telephony Server ■ Four Servers) Primary or Secondary IP Messaging Server ■...
Page 435 Replacing a Disk (Single Site) The location of the software upgrade file depends on 3Com’s service delivery methods and on the customer network configuration. Software upgrade file names begin with the software version and end in extension (for example: vcx-softswitch-6.0.2c.tar or .tar...
Page 436 C: R VCX S PPENDIX EPLACING A AILED ISK ON A ERVER Example Output From the vcx-os-query Command Version Partition Label Status 3.3.0 /dev/sda2 active 3.3.1 /dev/sda3 In the example, the active operating system version is 3.3.0 and the version in the inactive partition is 3.3.1. f Switch to the more recent version of the operating system using this command: vcx-os-switch 3.3.1...
Page 437 On the down server, log in as root. The default password for the root account is pvadmin. CAUTION: 3Com strongly recommends that customers change this password on all VCX servers. Guidelines about other passwords and other security-related issues can be found in the “VCX Security Guide.”...
Page 438 4 Set up Oracle database replication on either of the servers. a On the running server, log in as cworks. b Enter these commands: cd /opt/3com/VCX/vcxdata/bin ./setupReplication You must know which server is the Master Definition Site and provide the IP address when the script prompts for this information.
Page 439 6 Restart VCX services on the primary server. a Log in as root. The default password for the root account is pvadmin. CAUTION: 3Com strongly recommends that customers change this password on all VCX servers. Guidelines about other passwords and other security-related issues can be found in the “VCX Security Guide.”...
Page 440 EPLACING A AILED ISK ON A ERVER CAUTION: 3Com strongly recommends that customers change this password on all VCX servers. Guidelines about other passwords and other security-related issues can be found in the “VCX Security Guide.” b Enter these commands: cd /etc/init.d...
Page 441 5 Ensure that the codec that is installed on the running server is installed on the down server. a On the running server, log in as root. b Enter these commands. cd /opt/3com/VCX/UMS/app/app.dir grep Codec config.app The output from this command indicates which codec is being used on the running server.
Page 442 8 Restart VCX services on the Primary VCX Server. a Log in as root. The default password for the root account is pvadmin. CAUTION: 3Com strongly recommends that customers change this password on all VCX servers. Guidelines about other passwords and other security-related issues can be found in the “VCX Security Guide.”...
Page 443 Replacing a Disk (Regional Office) Replacing a Disk Use the procedures in this section to replace a disk on one of the servers (Regional Office) at a regional office. Replacing an IP Telephony and Messaging Disk ■ Replacing a Call Processing Server Disk ■...
Page 444 /opt/installtemp The location of the software upgrade file depends on 3Com’s service delivery methods and on the customer network configuration. Software upgrade file names begin with the software version and end in extension (for example: vcx-softswitch-6.0.2c.tar or...
Page 445 Replacing a Disk (Regional Office) In the output from this command, the second column contains the operating system version for the two partitions (A and B) and the last column indicates which partition is currently active. Example Output From the vcx-os-query Command Version Partition Label...
Page 446 C: R VCX S PPENDIX EPLACING A AILED ISK ON A ERVER Replacing an IP A VCX system that is configured for global IP Messaging has one IP Messaging Disk Messaging Server in each regional office. The secondary IP Messaging server is located in the remote regional office.
Page 447 Replacing a Disk (Regional Office) The location of the software upgrade file depends on 3Com’s service delivery methods and on the customer network configuration. Software upgrade file names begin with the software version and end in extension (for example: vcx-ipmsg-6.0.2c.tar). The examples in this .tar...
Page 448 On the down server, log in as root. The default password for the root account is pvadmin. CAUTION: 3Com strongly recommends that customers change this password on all VCX servers. Guidelines about other passwords and other security-related issues can be found in the “VCX Security Guide.”...
Page 449 5 Ensure that the codec that is installed on the running server is installed on the down server. a On the running server, log in as root. b Enter these commands. cd /opt/3com/VCX/UMS/app/app.dir grep Codec config.app The output from this command indicates which codec is being used on the running server.
Page 450 8 Restart VCX services on the Primary IP Messaging Server. a Log in as root. The default password for the root account is pvadmin. CAUTION: 3Com strongly recommends that customers change this password on all VCX servers. Guidelines about other passwords and other...
Page 451 (one in each of the regional offices). Database replication between Authentication and Directory servers in multiple regions is more complex. For assistance in configuring multiple regional offices contact 3Com Customer Service or your Voice Authorized 3Com Reseller. Terminology: In this section, the term “down server” refers to the server that is located in the local regional office.
Page 452 /opt/installtemp The location of the software upgrade file depends on 3Com’s service delivery methods and on the customer network configuration. Software upgrade file names begin with the software version and end in extension (for example: vcx-ipmsg-6.0.2c.tar).
Page 453 Replacing a Disk (Regional Office) Normally the vcx-switchversion command is used with the --manual option to downgrade to a previous software version. When you use it in a disk replacement procedure, you can safely ignore this message: To complete the VCX switchversion operation please restore the IP Messaging and Oracle databases.
Page 454 2 On the Primary Call Processing Server in the local regional office, stop the tomcat process. a Log in as root. b Enter these commands: cd /opt/3com/VCX/scripts/rc3.d ./S70tomcat stop 3 On the Secondary Call Processing Server in the local regional office, stop the tomcat process.
Page 455 6 On the running Authentication and Directory Server in the remote regional office, drop replication for each of the two regional databases. a Log in as cworks. b Enter these commands: cd /opt/3com/VCX/vcxdata/bin ./dropReplication c Enter the site ID for the first region. d Enter this command: ./dropReplication...
Page 456 ISK ON A ERVER b Stop the vcxdata process. Log in as root. ■ Enter these commands: ■ cd /opt/3com/VCX/scripts/rc3.d ./S20vcxdata stop c Drop database replication for the branch’s database. Log in as cworks. ■ Enter these commands: ■ cd /opt/3com/VCX/vcxdata/bin ./dropReplication...
Page 457 Log in as cworks. b Enter these commands: cd /opt/3com/VCX/vcxdata/bin ./installVcxdata The script asks you whether you want to create a backup for a branch office or regional office.
Page 458 AILED ISK ON A ERVER b Enter these commands: cd /opt/3com/VCX/scripts/rc3.d ./S20vcxdata stop 15 On the down Authentication and Directory Server in the local regional office, restore the two database backup files that you copied from the running Authentication and Directory server in the remote regional office.
Page 459 Replacing a Disk (Regional Office) a Log in as cworks. b Enter these commands: cd /opt/3com/VCX/vcxdata/bin ./setupReplication c Enter the site ID for the remote regional office. The Master Definition Site is the remote regional office. 21 On the down Authentication and Directory Server in the local regional office, set up database replication for each of the branch office databases.
Page 460 AILED ISK ON A ERVER b Enter these commands: cd /opt/3com/VCX/scripts/rc3.d ./S20vcxdata start 25 Wait for at least 30 minutes and verify that database replication has been completed for the remote regional office and for each branch office. 26 After database replication has been completed for all databases, start Tomcat on both region Call Processing Servers and at all branch offices.
Page 461 /opt/installtemp The location of the software upgrade file depends on 3Com’s service delivery methods and on the customer network configuration. Software upgrade file names begin with the software version and end in extension (for example: vcx-ipmsg-6.0.2c.tar).
Page 462 Log in as root. The default password for the root account is pvadmin. CAUTION: 3Com strongly recommends that customers change this password on all VCX servers. Guidelines about other passwords and other security-related issues can be found in the “VCX Security Guide.”...
Page 463 /opt/installtemp The location of the software upgrade file depends on 3Com’s service delivery methods and on the customer network configuration. Software upgrade file names begin with the software version and end in extension (for example: vcx-all-6.0.2c.tar). The examples in this .tar...
Page 464 C: R VCX S PPENDIX EPLACING A AILED ISK ON A ERVER Normally the vcx-switchversion command is used with the --manual option to downgrade to a previous software version. When you use it in a disk replacement procedure, you can safely ignore this message: To complete the VCX switchversion operation please restore the IP Messaging and Oracle databases.
Page 465 Replacing a Disk (Branch Office) b Enter these commands: cd /opt/3com/VCX/vcxdata/bin ./checkReplication c Enter the site ID of the remote regional office or the branch office. If replication has been completed, you see this message: INFO: Multi-Master Replication STATUS: **************************************...
Page 466 Follow the instructions to add the languages that you want. 13 Restore the IP Messaging database. 3Com recommends that customers back up VCX databases regularly. The instructions for restoring the IP Messaging database assume that recent backup files are available.
Page 467 Replacing a Disk (Branch Office) to the security key is a normal consequence of the disk replacement process. To resolve this issue, locate the file on the running server known_hosts ) and perform one of these /opt/home/cworks/.ssh/known_hosts actions: Edit the file, locate the line that contains the IP address of the down ■...
Page 468 If the down server is running an earlier software version than the other server, download the appropriate software upgrade file to the directory on the down server. /opt/installtemp The location of the software upgrade file depends on 3Com’s service delivery methods and on the customer network configuration.
Page 469 Replacing a Disk (Branch Office) Software upgrade file names begin with the software version and end in extension (for example: vcx-all-6.0.2c.tar). The examples in this .tar section assume that you need to upgrade to VCX 6.0.2c. c Install the software upgrade file using these commands: cd /opt/installtemp tar xvf vcx-softswitch-6.0.2c cd upgrade-6.0.2c...
Page 470 Log in as cworks. b Enter these commands: cd /opt/3com/VCX/vcxdata/bin ./checkReplication c Enter the site ID of the remote regional office or the branch office. If replication has been completed, you see this message:...
Page 471 ■ V6100 Integrated Branch Communications Platform ■ WARNING: 3Com Telephones are intended for connection only on internal Local Area Networks. Do not install them outside of buildings. Do not connect them to any networking device outside of the building in...
Page 472 Manager Telephone (320X120 pixels), 12 programmable buttons, 8 dedicated feature buttons, full duplex speaker phone, and a 10/100/1000 Mbps switch port. 3Com 3103 Manager Telephones can accept power from an IEEE 802.3af-compliant (Power over Ethernet) power supply. Table 33 3Com 3102 Business Telephone Specifications...
Page 473 3Com 3102 Business Telephone 3Com 3102 The 3Com 3102 Business Telephone includes a 2 x 24 character display, Business Telephone 18 programmable buttons, 8 dedicated feature buttons, and a 10/100 Mbps switch port. 3Com 3102 Business Telephones can accept power from an IEEE 802.3af-compliant (Power over Ethernet) power supply.
Page 474 D: S PPENDIX PECIFICATIONS 3Com 3101 The 3Com 3101 Basic Telephone includes a 2 x 24 character display, four Basic Telephone programmable buttons, and a 10/100 Mbps switch port. Table 36 3Com 3101 Basic Telephone Specifications Compliance FCC Class A device...
Page 475 3Com 3105 Attendant Console 3Com 3105 The 3Com 3105 Attendant Console supports up to 100 functions with Attendant Console status LED display (50 buttons, each with high/low shift position). It operates at 10Mbps, in half duplex mode. Table 38 3Com 3105 Attendant Console Specifications...
Page 476 D: S PPENDIX PECIFICATIONS Table 39 3Com V6000 Integrated Branch Communications Platform Specification (continued) Environmental Operational: 0° to 45° C 32° to 113° F Storage: -10° to 70° C 14° to 158° F Humidity: 10 to 90% non-condensing Weight 3619 gm (8 lb) Dimensions 19"...
Page 477 To take advantage of warranty and other service benefits, you must first Product to Gain register your product at: Service Benefits http://eSupport.3com.com/ 3Com eSupport services are based on accounts that are created or that you are authorized to access. Solve Problems 3Com offers the following support tool: Online 3Com Knowledgebase —...
Page 478 3Com as a separately ordered product. Separately orderable software releases and licenses are listed in the 3Com Price List and are available for purchase from your 3Com reseller.
Page 479 Details about recent configuration changes, if applicable ■ To send a product directly to 3Com for repair, you must first obtain a return materials authorization number (RMA). Products sent to 3Com without authorization numbers clearly marked on the outside of the package will be returned to the sender unopened, at the sender’s...
Page 480 Latin America — Telephone Technical Support and Repair Antigua 1 800 988 2112 Guatemala AT&T +800 998 2112 Argentina 0 810 444 3COM Haiti 57 1 657 0888 Aruba 1 800 998 2112 Honduras AT&T +800 998 2112 Bahamas...
Page 481 Contact Us Country Telephone Number Country Telephone Number US and Canada — Telephone Technical Support and Repair All locations: Network Jacks; Wired or Wireless Network Interface Cards: 1 800 876 3266 1 800 876 3266 All other 3Com products:...
Page 482 E: O PPENDIX BTAINING UPPORT FOR RODUCTS...
Page 483 Branch Office IP Telephony and Messaging Server installation 300 installation 100 specifications 473 Branch Office IP Telephony and Messaging Server, 3Com Knowledgebase tool 475 post-installation steps 117 3Com Professional Services 476 Branch Office IP Telephony Server 3Com resources, directory 477...
Page 484 2102 Business Telephone 293 installation 303 3101 Basic Telephone 286 IP address 26 3102 Business Telephone 291 directory of 3Com resources 477 3103 Manager Telephone 296 disk replacement 3105 Attendant Console 300 branch office IP Telephony and Messaging Authentication and Directory Server 253...
Page 485 120 installation 61 secondary server installation 136 Primary IP Telephony Server installation 120 printer configuration 317 product registration 475, 476 Professional Services from 3Com 476 Knowledgebase 475 prompts downloading 281, 282 installation 279, 280 provisioning service 17...
Page 486 Primary Call Processing Server 220 Primary IP Messaging Server 166 Primary IP Telephony and Messaging Server 61 Primary IP Telephony Server 120 table of 3Com support contact numbers 476 Secondary Authentication and Directory technical support, Asia and Pacific Rim 477 Server 266...
Page 487 NDEX UPS Monitoring 72, 90, 110, 129, 145, 175, 189, 202, 342 users, intended 9 V6000 Integrated Branch Communications platform specifications 473 V6100 Integrated Branch Communications platform specifications 474 V7111 Analog Gateway, installation 302 V7122 Digital Gateway, installation 303 vcx host names 23 VCX licensing 24 VCX processes restarting on down server 431, 437...
Page 488 NDEX...

3Com VCX V7000 Installation Manual

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