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3Com VCX V7000 Telephone Manual

3Com VCX V7000 Telephone Manual

Vcx v7000 ip telephony solution system release 7.0
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VCX
Business Telephone
™
Guide
VCX
™
V7000 IP Telephony Solution
System Release 7.0
Part Number 900-0330-01 Rev AC
Published February 2006
http://www.3com.com/

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Summary of Contents for 3Com VCX V7000

  • Page 1 Business Telephone ™ Guide ™ V7000 IP Telephony Solution System Release 7.0 Part Number 900-0330-01 Rev AC Published February 2006 http://www.3com.com/...
  • Page 2 3Com Corporation reserves the right to revise this documentation and to make changes in content from 01752-3064 time to time without obligation on the part of 3Com Corporation to provide notification of such revision or change. 3Com Corporation provides this documentation without warranty, term, or condition of any kind, either implied or expressed, including, but not limited to, the implied warranties, terms, or conditions of merchantability, satisfactory quality, and fitness for a particular purpose.

  • Page 3: Table Of Contents

    ONTENTS BOUT UIDE Conventions Figures Related Documentation Comments ETTING TARTED VCX Telephone Overview Initial Voice Mailbox Setup Configuration Options Additional Information Sources VCX B — M 2102 USINESS ELEPHONE ODEL Buttons and Controls Access Buttons Line Status Lights Assigning Model 2102 Access Button Functions Using the TUI Default Model 2102 Button Assignments Remapping Model 2120 Button Functions Viewing and Changing Button Information...
  • Page 4 VCX A — M 3105 TTENDANT ONSOLES ODEL OMPLEMENT TTENDANT VCX Attendant Console Access Buttons Feature Buttons Printing Labels Attendant Console Status Lights Complement Attendant Software ASIC ELEPHONE PERATION Logging In to Your Telephone Changing Your Password Answering a Call Making Calls Making Internal Calls Redialing a Call...
  • Page 5 Muting Calls Mute Ringer Activating Do Not Disturb EATURE ODES Feature Code Overview Using Feature Codes Feature Codes TANDARD EATURES Viewing the Call Logs Viewing the User Directory Controlling Caller ID Setting up a Conference Call Unannounced Conference Announced Conference Camping on a Busy Extension Transferring Your Phone Settings to Another Phone Forwarding Calls to Voice Mail...
  • Page 6 Silent Monitor and Barge In Monitoring a Call Barging In Blocking Call Monitoring Remote Call Forward Hunt Groups Hunt Group Types Logging In to a Hunt Group Hunt Group Interaction With Other Features Viewing Hunt Group Membership and Status VCX U SING THE NTERFACE Accessing the VCX User Interface...
  • Page 7 Wall-Mount Position Security Wall-Mount Bracket Opening the 3105 Attendant Console Label Cover Moving Your Telephone Swapping Telephones Cleaning Your Telephone Troubleshooting Problems NDEX...

  • Page 9: About This Guide

    BOUT UIDE This guide describes how to set up and use 3Com® VCX™ telephones and consoles. This guide is for users of the following VCX hardware and software: VCX 2102 Business Telephone VCX 3102 Business Telephone VCX3105 Attendant Console and PC-based Self-conscious...

  • Page 10: Figures

    BOUT UIDE Conventions Table 1 and Table 2 list conventions that are used throughout this guide. Table 1 Icons Icon Type Description Information note Information about important features or instructions. Caution Alerts you to potential loss of data or potential damage to an application, system, device, or network.

  • Page 11: Related Documentation

    Related These 3Com documents contain additional information about the Documentation products in this release that are a part of or support the 3Com Convergence Application Suite. The following documents are a part of the VCX IP Telephony Module: VCX Installation and Maintenance Guide...

  • Page 12: Comments

    Document part number (found on the front page) Page number Your name and organization (optional) Example: VCX Business Telephone Guide System Release 7.0 Part Number 900-0330-01 Rev AC Page 25 Please address all questions regarding the 3Com software to your authorized 3Com coordinator.

  • Page 13: Getting Started

    ETTING TARTED This chapter provides a general description of your VCX telephone and describes the steps you must complete to use your phone. This chapter includes the following topics: VCX Telephone Overview Initial Voice Mailbox Setup Configuration Options Additional Information Sources...

  • Page 14: Vcx Telephone Overview

    In addition, your account includes a voice mailbox. Voicemail features are provided by 3Com IP Messaging software. These features, such as listening to or sending messages, are described in the IP Messaging guide associated with your messaging system.

  • Page 15: Initial Voice Mailbox Setup

    Initial Voice Mailbox Setup Initial Voice When a caller dials your telephone number and you are unable to answer Mailbox Setup the call, the caller hears a recording and is prompted to leave a message. Before you can listen to messages in your voice mailbox, you must record your name, a personal greeting, and change the default password you use to access your mailbox.

  • Page 16: Configuration Options

    Model 2101 and Model 3101 telephone features. IP Messaging Module User Guide - 3Com Native Interface or the IP Messaging Module User Guide - Traditional Interface — Provides information about the voicemail system and features available on your phone.
  • Page 17 VCX B — USINESS ELEPHONE 2102 ODEL This chapter describes the buttons and controls on the3Com® VCX™ Model 2102 Business Telephone. This chapter includes the following topics: Buttons and Controls Access Buttons Line Status Lights Assigning Model 2102 Access Button Functions Using the TUI For information about the Model 3102 Business Telephone, see Chapter For information about the 3105 Attendant Console, see...

  • Page 18: Vcx Business Telephone - Model

    Model 2102 Business Controls Telephone. Business Figure 1 3Com 2102 Telephone The Model 2102 Business Telephone includes the following features: 1 Handset 2 MSG (Message) button and Message Waiting Light — Press MSG to access your messages through the voice mail system;...
  • Page 19 Buttons and Controls You can also use the Display Panel to view or enable features available through the Main menu. You can access the Main menu by pressing the Program button (see number 8 below). The following features are available: User Directory —...
  • Page 20 10 Access buttons without indicator lights — See Access Buttons. For both sets of Access buttons, the telephone Label Maker, available through the 3Com web site, enables you to define and print a new label for your Access buttons. See Printing Labels.

  • Page 21: Access Buttons

    The column of 12 buttons on the right (labeled 7 and 8 in two groups in the figure) are assigned default functions (described in the following list) by 3Com. Your administrator can change these defaults and may allow you to reprogram some or all of the button functions.
  • Page 22 2: VCX B — M 2102 HAPTER USINESS ELEPHONE ODEL Figure 2 Access Buttons Access buttons have the following settings: 1 OK — Press the OK button to send a call. 2 Release — Press the Release button to disconnect a call. 3 Call Park —...

  • Page 23: Line Status Lights

    Line Status Lights The next 7 buttons are set to the first seven speed dial codes that you assign using the VCX User Interface through your web browser or the telephone keypad. See Speed Dialing. 8 These three Access buttons (System Appearance buttons; SA1, SA2, and SA3) are lines for incoming and outgoing calls.

  • Page 24: Default Model 2102 Button Assignments

    Buttons, the programmable Access buttons for the Button Assignments Model 2102 phone are located in the right column of 12 buttons. The buttons are numbered, bottom to top, 1 through 12. The default, 3Com supplied button functions are shown in Table 4.

  • Page 25: Remapping Model 2120 Button Functions

    Assigning Model 2102 Access Button Functions Using the TUI Table 4 3Com Default Button Mappings for the Model 2102 Telephone Button Number Feature Additional Information Personal Speed Dial #5 Fifth personal speed dial number Personal Speed Dial #6 Sixth personal speed dial...

  • Page 26: Viewing And Changing Button Information

    2: VCX B — M 2102 HAPTER USINESS ELEPHONE ODEL Viewing and To view the current function mapped to a button or to change the Changing Button additional information for a function mapped to a button that is in a Information locked state: 1 Press the Program button once.
  • Page 27 VCX B — USINESS ELEPHONE 3102 ODEL This chapter describes the buttons, controls, and features on the 3Com® VCX™ Model 3102 Business Telephone. This chapter includes the following topics: Buttons and Controls Access Buttons Status Lights Assigning Model 3102 Access Button Functions Using the TUI...

  • Page 28: Buttons And Controls

    3: VCX B — M 3102 HAPTER USINESS ELEPHONE ODEL Buttons and Figure 3 shows the buttons and controls on the VCX Model 3102 Controls Business Telephone. Figure 3 VCX Model 3102 Business Telephone 1 Soft buttons — Use the soft buttons to navigate through Display Panel options.
  • Page 29 Buttons and Controls 3 Display Panel — Displays telephone status messages, Caller ID information (if enabled), and the number of new messages (voice, e-mail, and fax) that you have in your mailbox (see Using the Telephone Display Panel for more information on how message status determines the message list).
  • Page 30 Speaker button) or the Hands Free button. For best results, keep the area around the microphone free of obstructions. 8 Label area for Access buttons — The telephone LabelMaker, available through the 3Com web site, enables you to define and print a new label for your Access buttons. See Printing Labels.

  • Page 31: Access Buttons

    18 Access buttons on the phone. The buttons are assigned default functions (described in the following list) by 3Com. Your administrator can change these defaults and may allow you to reprogram some or all of the button functions. Ask your administrator for more information.
  • Page 32 3: VCX B — M 3102 HAPTER USINESS ELEPHONE ODEL Figure 4 Access Buttons Access buttons have the following default settings: 1 The first three buttons in this group (starting from the bottom) are lines for incoming and outgoing calls (System Appearance buttons SA1, SA2, and SA3).

  • Page 33: Status Lights

    Status Lights 13 Feature button — Allows you to access features that are not assigned to an Access button on your telephone. For more information on feature codes, see Chapter 14 Local Directory — Lists, in the Display Panel, all the users in your organization and their extensions.

  • Page 34: Default Model 3102 Button Assignments

    In the right column the buttons are numbered 10 through 18, top to bottom. The default, 3Com supplied button functions are shown in two tables. Ask your administrator if these defaults have changed. Table 6 shows the default button mappings in the left column.
  • Page 35 Assigning Model 3102 Access Button Functions Using the TUI Table 6 3Com Default Button Mappings for the Model 3102 Telephone – Left Column Button Number Feature Additional Information Personal Speed Dial #1 First personal speed dial number Personal Speed Dial #2...

  • Page 36: Remapping Model 3102 Button Functions

    3: VCX B — M 3102 HAPTER USINESS ELEPHONE ODEL Remapping Model To change the function of a button that is in an unlocked state: 3102 Button Functions 1 Press the Program button twice. The Display Panel prompts you to select the button you want to remap. 2 Press the button.

  • Page 37: Vcx Attendant Consoles - Model 3105 And Complement Attendant

    VCX A — TTENDANT ONSOLES 3105 ODEL OMPLEMENT TTENDANT The VCX Attendant Console (Model 3105) and the VCX Complement Attendant Software (CAS) application enable a receptionist to handle high call volumes efficiently. Although receptionists are the primary users of the Attendant Console and the CAS, the two can also be used by busy sales representatives and others who receive a high volume of telephone calls or who make frequent calls to the same telephone numbers.

  • Page 38: Vcx Attendant Console

    4: VCX A — M 3105 HAPTER TTENDANT ONSOLES ODEL OMPLEMENT TTENDANT VCX Attendant The VCX 3105 Attendant Console has 50 Access buttons and 4 Console preprogrammed Feature buttons. In effect, the Attendant Console is an extension of the VCX Business Telephone or VCX Basic Telephone with which it is associated.
  • Page 39 Serial Transfer. 5 Labels — You can print labels for your Attendant Console using the LabelMaker utility, which is available through the 3Com web site. See Printing Labels. 6 Label cover tabs — Allow you to unsnap the plastic cover to insert...

  • Page 40: Printing Labels

    Printing Labels To create, print, and save labels for your Attendant Console (or any VCX telephone): 1 Access the 3Com web site, http://www.3com.com. 2 Click Support & Downloads and select Downloads & Drivers from the drop-down list box. Your browser displays the Downloads page.

  • Page 41: Attendant Console Status Lights

    Click Search. 4 When the search results page is displayed, locate the labels.exe file for 3Com VCX V7000 IP Telephony Solution, and download it to your system. (Do not download any of the labels.exe files for the NBX product.) 5 Locate labels.exe on your system and double-click the file icon to start the...

  • Page 42: Complement Attendant Software

    4: VCX A — M 3105 HAPTER TTENDANT ONSOLES ODEL OMPLEMENT TTENDANT Table 8 Status Indicator Lights for System Appearance Buttons If the light is The line is Available for use Steady In use Blinking Do Not Disturb is enabled Blinking quickly Dialing an emergency call Complement...
  • Page 43 Complement Attendant Software The main window includes three areas: The Call List appears on the top part of the window and displays currently active calls. See Table The Command Buttons appear below the Call List and perform operations on a selected call. See Table The Directory List appears on the bottom of the window and lists phone extensions and users in the system directory.
  • Page 44 4: VCX A — M 3105 HAPTER TTENDANT ONSOLES ODEL OMPLEMENT TTENDANT Table 9 Elements of the Complement Attendant Software Screens (continued) Field Purpose Main Directory tab Displays all the entries in the Directory List. Extension Status — Sorts the data in the directory by extension status.
  • Page 45 Complement Attendant Software Table 10 Complement Attendant Software Buttons and Keyboard Shortcuts Keyboard Button Purpose Shortcut Park Places a call in a “holding pattern” so that it can Alt+K be retrieved from another telephone on the system. Unpark Releases a caller from a “holding pattern.” Alt+U Transfer Forwards a call to another telephone.
  • Page 46 4: VCX A — M 3105 HAPTER TTENDANT ONSOLES ODEL OMPLEMENT TTENDANT...

  • Page 47: Basic Telephone Operation

    ASIC ELEPHONE PERATION This chapter describes how to use the basic telephone functions available on all VCX telephone models and includes the following topics: Logging In to Your Telephone Answering a Call Making Calls Terminating Calls Using the Telephone Display Panel Controlling the Volume Using the Hands Free Feature Using a Headset...

  • Page 48: Logging In To Your Telephone

    5: B HAPTER ASIC ELEPHONE PERATION Logging In to Your Your administrator assigns an extension (telephone number) and initial Telephone password to your phone. If you hear a dialtone and the Display Panel on your phone shows the date, time, and a telephone extension, you are logged in and can make calls: Extension: 1001 Feb 17 08:12:00 Note that your administrator initially determines the format for the date...

  • Page 49: Changing Your Password

    Logging In to Your Telephone In this case, use the following steps to log in to your phone: 1 Press Program + 5 + 4. For phones without a Program button, press Feature + 410 + 5 + 4. The Display Panel shows: Local Phone Number: 2 Enter your extension and press #.

  • Page 50: Answering A Call

    Configuring a Call Coverage Point Call Forwarding.Answering a Second Call On 3Com Business Telephones, when a new call arrives while you are on a call: 1 Press Hold to put the current call on hold. 2 Press the Access button for the line whose status light is blinking, indicating a new call.

  • Page 51: Redialing A Call

    Access buttons is configured to access an external line directly, you can press that button. 2 Dial the number. Or use the display panel on a 3Com Telephone to scroll to Placed Calls, Received Calls, or Missed Calls, or a personal or system-wide speed dial number.

  • Page 52: Using Site Codes

    5: B HAPTER ASIC ELEPHONE PERATION For example, suppose a company has three offices: Phones at the Chicago office use an extension range from 1000 through 1999. Phones at the Atlanta office use an extension range from 2000 through 2999. Phones at the Dallas office use an extension range from 3000 through 3999.

  • Page 53: Terminating Calls

    Terminating Calls For example, the telephone in a conference room may be configured to prevent long-distance telephone calls. You may, however, need to place a long-distance call during a meeting. If the permissions included with the Class of Service on your phone allow long-distance calling, you can use the Class of Service Override feature to apply your phone features to the conference room phone for one call only.
  • Page 54 5: B HAPTER ASIC ELEPHONE PERATION The list of new messages in the Display Panel depends on the status of each message. A new message can be: Unreviewed — An unreviewed message has never been listened to or acted upon (saved or deleted). Reviewed —...

  • Page 55: Controlling The Volume

    Controlling the Volume Silent Monitor — When enabled by your administrator, allows you to monitor another user’s phone calls. See Silent Monitor and Barge FWD Universal — Allows you redirect incoming calls to another destination unconditionally. See Call Forwarding. FWD Busy — Allows you redirect incoming calls to another destination when your phone is busy.
  • Page 56 5: B HAPTER ASIC ELEPHONE PERATION Ringer Volume — To raise or lower the volume of the ring, press the up or down Volume Control button repeatedly while your telephone is ringing, until the volume is at the level that you prefer. Handset Volume —...

  • Page 57: Using The Hands Free Feature

    Using the Hands Free Feature Using the Hands You can use your phone as an intercom. You can answer internal Free Feature (intercom) calls without picking up the handset. When you receive an internal call, your telephone sounds a tone and activates the speaker phone.

  • Page 58: Putting A Call On Hold

    If you plan to not use the headset for a long time, 3Com recommends that you set the mute and headset buttons on the amplifier to Off and hang up the handset on your telephone.

  • Page 59: Transferring A Call

    Transferring a Call Transferring a Call When you are on a call, the Transfer feature allows you to send the call from your telephone to any other internal line. For unattended or attended transfers, if your call permissions allow, you can send the call to an external line.

  • Page 60: Serial Transfer

    5: B HAPTER ASIC ELEPHONE PERATION If the recipient wants to take the call, press Transfer. Hang up. If the recipient does not want to take the call, hang up the second call and go back to the first call by pressing the Access button on which the call originated.

  • Page 61: Muting Calls

    Muting Calls Muting Calls You can prevent callers from hearing you by turning off the telephone’s microphone when you are using the handset or headset, or when your telephone is in speaker phone mode. To mute your phone: 1 While you are on a call, press Mute. The light next to the Mute button comes on.
  • Page 62 5: B HAPTER ASIC ELEPHONE PERATION coverage point is your voice mailbox. The call coverage point is set through the VCX User Interface (see Chapter When your telephone is in Do Not Disturb mode: An incoming call does not cause your phone to ring. If you are logged in to multiple phones using the same phone number and one of the phones enables Do Not Disturb, the feature applies to all phones—an incoming call will not ring on any of the phones.

  • Page 63: Feature

    EATURE ODES This chapter describes how to use VCX feature codes on a VCX telephone to enhance the operation of your phone. A feature code is a sequence of numbers you enter on the telephone keypad to enable a feature that is not mapped to a button.

  • Page 64: Feature Code Overview

    6: F HAPTER EATURE ODES Feature Code Some common telephone features are mapped to buttons (Hold, for Overview example). However, the number of buttons varies on each model of VCX phone. Furthermore, the number of VCX features exceeds the number of buttons available on any phone.

  • Page 65: Feature Codes

    Feature Codes Feature + 446 *446 Then, either press Ok or press Feature + 120 to complete the command. Some features require additional information. For example, if you want to enable call forwarding when your phone is busy, you must designate the extension to which you want your calls forwarded.
  • Page 66 6: F HAPTER EATURE ODES Table 11 VCX Feature Codes Alphabetical by Feature or Task Feature Feature Code Entry Description Anonymous Now Feature + 889 Controlling Caller (Enable/Disable) *889 Anonymous Next Feature + 890, then <destination> Controlling Caller (Enable/Disable) *890*<destination> Barge In Feature + 428 Used with Silent Monitor.
  • Page 67 Feature Codes Table 11 VCX Feature Codes Alphabetical by Feature or Task (continued) Feature Feature Code Entry Description Class of Service (COS) Feature + 433, then <your extension>, Class of Service Override. Override then <your mailbox password>+ #, then <outside party number> Conference Call Feature + 430, then <destination>, then Setting up a Conference...
  • Page 68 6: F HAPTER EATURE ODES Table 11 VCX Feature Codes Alphabetical by Feature or Task (continued) Feature Feature Code Entry Description Remote Call Forward Feature + 468, then <extension to Remote Call Forward. forward> + #, then <destination> + # *468*<extension to forward>...
  • Page 69 Feature Codes Table 11 VCX Feature Codes Alphabetical by Feature or Task (continued) Feature Feature Code Entry Description Speed Dial — Personal Feature + 601 + n Allows you to dial a personal speed dial number. To configure personal speed dialing, see Speed Dialing.
  • Page 70 6: F HAPTER EATURE ODES Table 11 VCX Feature Codes Alphabetical by Feature or Task (continued) Feature Feature Code Entry Description Volume — Up or Down Feature + 102 to raise the volume Adjusts the volume setting for the current mode: Feature + 103 to lower the volume If the handset is in the cradle and the speaker is disabled, adjusts the ring...

  • Page 71: Standard Features

    TANDARD EATURES This chapter describes the standard VCX telephone features that you can set up and access through the Telephone User Interface (TUI) on your telephone. Chapter 8 describes the telephone features that require configuration through the VCX User Interface. This chapter contains the following topics: Viewing the Call Logs Viewing the User Directory...

  • Page 72: Viewing The Call Logs

    7: S HAPTER TANDARD EATURES Viewing the Call You can use the Call History feature to display your call logs. These are Logs the logs of the 10 most recent calls to and from your telephone. From the call logs you can select calls and the phone automatically dials them. To access and use the Call History: 1 Press the Call History button.

  • Page 73: Controlling Caller Id

    Controlling Caller ID The Users Directory can be local or global. Local users are typically located in the same office and share the same call processor. If your VCX system includes multiple sites (for example, regional and branch offices), each with one or more VCX call processors, you can display a global directory of all the users in your organization.

  • Page 74: Setting Up A Conference Call

    7: S HAPTER TANDARD EATURES sends your Caller ID when you make a call. You can choose one of the following settings: Select one of the following settings for all your calls: Send Caller ID information (Anonymous Now is disabled). Block Caller ID information (Anonymous Now is enabled).

  • Page 75: Unannounced Conference

    Camping on a Busy Extension The following sections describe how to set up an unannounced conference call and an announced conference call. In either type of conference call, if one of the participants hangs up, the other two participants remain connected. Unannounced In an unannounced conference, you conference in the person without Conference...

  • Page 76: Transferring Your Phone Settings To Another Phone

    Transferring Your This feature enables you to use any 3Com phone attached to the same Phone Settings to VCX system (call processor) as your phone with all your phone’s settings.

  • Page 77: Forwarding Calls To Voice Mail

    Forwarding Calls to Voice Mail b Press Program + 5 + 5, enter your password, and then press #. 3 When you are finished using the other phone, log out of the phone by pressing Program + 5 + 6. 4 Log back into your own phone by pressing Program + 5 + 6.

  • Page 78: Transferring A Call To Another User's Voice Mail

    7: S HAPTER TANDARD EATURES If you have not enabled this feature code, you can send a call that is ringing (and all subsequent calls) to your voice mailbox by pressing Feature + 440. To disable this feature, press Feature + 440. All calls ring normally. Transferring a Call You can transfer a connected call directly to another subscriber’s voice to Another User’s...

  • Page 79: Call Waiting

    Call Waiting Hangs up. Extension 1001 now hears the voice mailbox greeting for extension 1002 but extension 1002 does ring. On a telephone with a Program button, you can transfer a call directly to another subscriber’s voice mail by using the following procedure: 1 While on a call, press Program.

  • Page 80: Configuring Personal Speed Dial Numbers

    7: S HAPTER TANDARD EATURES System Speed Dials — With this type of speed dialing, your administrator maps commonly used numbers (internal or external) to feature code values. To use a system speed dial, you press the Feature button and enter the appropriate feature code and the speed dial number.
  • Page 81 Speed Dialing To configure a speed dial number using the Program button and the Speed Dial menu: 1 Press the Program button. The Main menu appears. 2 Press [3] to access the Speed Dial menu. The Display Panel lists the first speed dial: Speed dial 1 If the speed dial is already configured, the Display Panels show the configured number, for example:...

  • Page 82: Editing Personal Speed Dial Numbers

    7: S HAPTER TANDARD EATURES Editing Personal You can change or delete any personal speed dial number that you Speed Dial Numbers previously configured using the Telephone User Interface. To change or delete a previously configured speed dial number: 1 Press the Program button. The Main menu appears. 2 Press [3] to access the Speed Dial menu.

  • Page 83: Dialing System Speed Dial Numbers

    Call Forwarding You can also use the following method to dial a speed dial number on any VCX phone: 1 Press the Program button. The Display Panel lists the first speed dial, for example: Speed dial 1 1001 Use the up and down scroll buttons to locate the speed dial number you want to dial.

  • Page 84: Call Forward Ring No Answer

    7: S HAPTER TANDARD EATURES Where you want your call to be forwarded The condition that results in the system forwarding a call: Ring No Answer — Redirects incoming calls to another destination when your phone rings for a configured time period (the default is 20 seconds).

  • Page 85: Call Forward Busy Line

    Call Park To disable Call Forward Ring No Answer, repeat step 1. Call Forward Busy To forward your calls to another extension when all your lines are busy: Line 1 On phones with a Program button, press the button to display the Main menu, then press 4 to select Call Features.
  • Page 86 7: S HAPTER TANDARD EATURES The Call Park feature is useful when the recipient is elsewhere in the building or you want to continue a call on another telephone and transferring the call does not give you enough time to retrieve it. When you park a call, you assign it a Call Park extension, which you (or another user) use to retrieve it.

  • Page 87: Paging

    Paging Paging Paging lets you activate the speakers and broadcast a message to all of the available phones in a paging group. Your administrator defines the members of a paging group and an extension to dial to page that group. A phone in a group is available to receive pages if it has a speaker, unless: the phone is not logged in the phone has a call ringing, connected, or on hold...

  • Page 88: Call Pickup

    7: S HAPTER TANDARD EATURES Call Pickup Use the Call Pickup feature to answer a call that is ringing on another telephone. There are two types of call pickup: Directed Call Pickup — Allows you to answer a call ringing on the phone of a specific user.

  • Page 89: Group Call Pickup

    Call Pickup Using One-Touch Pickup: 1 Pick up the handset. 2 Press the Access button that you have assigned to Directed Pickup. 3 Dial the extension number of the ringing telephone. Group Call Pickup To answer a call that is ringing on a group member’s telephone: 1 Pick up your handset.

  • Page 90: Silent Monitor And Barge In

    VCX Administrator Interface (see the VCX Administration Guide). The supervisor must use a phone with a Display Panel (not a 3Com Model 3100 Entry Telephone). If a supervisor attempts to monitor an extension without permission, the supervisor hears an error tone and the LCD shows .

  • Page 91: Monitoring A Call

    Silent Monitor and Barge In If a supervisor attempts to park, conference, or transfer a monitored call, the action will be ignored and the Display Panel shows supported operation If a customer or agent terminates a monitored call by hanging up, the supervisor will be disconnected from the session.

  • Page 92: Barging In

    7: S HAPTER TANDARD EATURES To terminate participation in a monitored call, hang up. This has no effect on agent-customer communication (the agent-customer session remains active). If you want to join a monitored call, see the following section, Barging Barging In Barge In allows a supervisor to speak to the agent and customer during a monitored call.

  • Page 93: Remote Call Forward

    Remote Call Forward To block call monitoring on an agent extension to make a private call: 1 Pick up the handset. 2 Press Feature + 429. The Display Panel shows the following prompt: Enter the phone number: Press # to complete! 3 Enter the extension of the private call and press #.

  • Page 94: Hunt Groups

    7: S HAPTER TANDARD EATURES The Display Panel prompts you to enter the extension of the phone that will receive the forwarded calls. 4 Enter the extension of the phone that will receive forwarded calls and press #. Alternatively, you can combine steps 2, 3, and 4 by entering the following command: *468*<source extension>*<destination extension>...
  • Page 95 Hunt Groups Your extension and the call coverage point you have set up (see Configuring a Call Coverage Point). A hunt group that follows the call coverage path assigned by an administrator for that group. A hunt group is a group of VCX phone extensions that are configured under a virtual extension.

  • Page 96: Hunt Group Types

    7: S HAPTER TANDARD EATURES Hunt Group Types The type of hunt group to which you belong determines how incoming calls are allocated to group members. Your administrator can configure a linear hunt group, a circular hunt group, and a calling group. To illustrate the differences between hunt group types, assume the administrator has configured four members for each type: A, B, C, and D.
  • Page 97 Hunt Groups Device Timeout — Specifies how long the VCX call processor rings at one extension before moving to the next extension if there is no answer. Total Timeout — Specifies how long the VCX call processor attempts to make a connection within the hunt group before directing the call to the hunt group’s default call coverage point.

  • Page 98: Logging In To A Hunt Group

    7: S HAPTER TANDARD EATURES Hunt Group member (that is, the member’s personal call coverage point). If the member has Do Not Disturb enabled, personal (non-Hunt Group) calls go to the call coverage point. However, Hunt Group calls always ring on a member’s phone, regardless of the Do Not Disturb setting.

  • Page 99: Hunt Group Interaction With Other Features

    Hunt Groups Hunt Group This section describes how participation in a hunt group interacts with Interaction With other VCX phone features. Note the following considerations: Other Features A hunt group call can be added to a conference. The member receiving the call can conference with another extension or with another hunt group.

  • Page 100: Viewing Hunt Group Membership And Status

    7: S HAPTER TANDARD EATURES keys to locate a voice mailbox. Press the message button to access the selected mailbox. Viewing Hunt Group You can use the Telephone User Interface to view the hunt groups you Membership and belong to and your current login status for each group. Status To view hunt group information enter the following feature code: Feature + 972...
  • Page 101 VCX U SING THE NTERFACE This chapter describes how to access the VCX User Interface application. It also provides a description of the options available to manage your user account and VCX telephone from this web-based application. Features that require configuration through the application and, subsequently, on the telephone itself are described in more detail.

  • Page 102: Using The Vcx User Interface

    1 In your web browser’s address bar, enter the VCX User Interface web address and press Enter. 2 On the 3Com VCX V7000 Networked Telephony Solution window, click User Interface. The Login dialog box appears. 3 In the Username field, type your web login name.
  • Page 103 VCX User Interface Overview Each option (except Log Out) is associated with a set of tabbed pages shown on the right side of the window. When you select an option, the set of tabbed pages changes. Click on a tab to display its contents. Each tabbed page includes a text box that describes the purpose of the page.
  • Page 104 8: U VCX U HAPTER SING THE NTERFACE Bridge Permissions — Enables you set up your extension so that up to four other users have permission to transfer their calls to your phone. After configuring bridge permissions through the VCX User Interface, see Enabling Bridged Extensions for additional...

  • Page 105: Enabling Call Forwarding

    Enabling Call Forwarding cannot add, modify, or delete a system speed dial number. However, you can export the list to a Microsoft Excel spreadsheet. You can also map a system speed dial number to a button on your phone (see Assigning Access Button Functions Using the VCX User Interface).
  • Page 106 8: U VCX U HAPTER SING THE NTERFACE You can also configure and enable call forwarding through your phone’s Telephone User Interface (TUI). See Call Forwarding. You can use the VCX User Interface to set: How long (in seconds) your telephone rings before the system forwards unanswered calls Where you want your call to be forwarded The condition (or conditions) that result in the system forwarding a...

  • Page 107: Configuring A Call Coverage Point

    Configuring a Call Coverage Point To set up call forwarding, log in to the VCX User Interface, select the Calling Features option, then access the Call Forwarding tabbed page. Enable the appropriate forwarding conditions and click Save. If you configure and enable any call forwarding option through the VCX User Interface, the option becomes effective the next time your phone registers with the VCX call processor (ask you administrator about registration intervals).

  • Page 108: Assigning Access Button Functions Using The Vcx User Interface

    8: U VCX U HAPTER SING THE NTERFACE If the no coverage option is selected and a call is not answered, the caller will hear a busy tone or an error message depending on the reason for the unanswered call. If you enable Do Not Disturb on your phone, calls will automatically go to the call coverage point, which may or may not be voice mail.
  • Page 109 Enabling Bridged Extensions The VCX system allows you to set up your extension so that other users can receive your calls at their phones. Through the VCX User Interface, you can grant permission to up to four other users to receive calls intended for your extension;...
  • Page 110 8: U VCX U HAPTER SING THE NTERFACE 3 For the bridged line settings to take effect, the phone must retrieve the new settings from the VCX server. By default, phones check the VCX server for new information every 60 minutes (the phone registration interval).

  • Page 111: Bridged Line Interaction With Other Features

    Enabling Bridged Extensions to four phones and monitor a manager from any phone as long as all the secondary phones are configured with the same extension. Or, a manager may be logged in to multiple phones and monitored by an assistant logged in to one or more phones.
  • Page 112 8: U VCX U HAPTER SING THE NTERFACE All secondary phones have enabled Do Not Disturb No secondary phone is available If the primary phone enables Do Not Disturb and no secondary phone answers the call, the call goes to the primary phone’s Call Forward destination when the Call Forward - Ring No Answer ring timeout value is reached.

  • Page 113: Hands Free And Bridged Line Calls

    Enabling Bridged Extensions enabled only for subsequent calls. This is also true for a secondary phone user who toggles the Do Not Disturb setting while a call is ringing. If the primary phone enables Do Not Disturb and a call comes in from a hunt group, the Do Not Disturb setting is ignored and the call rings on the primary.

  • Page 114: Call Transfer, Call Conferencing, And Bridged Line Calls

    8: U VCX U HAPTER SING THE NTERFACE Call Transfer, Call Conferencing, and Bridged Line Calls Bridged calls can be transferred by either the primary phone or the secondary phone. The primary phone user and secondary phone user can also set up a conference with a bridged call. If the primary phone is on a bridged call and presses the Transfer button, the primary phone user hears a dial tone.

  • Page 115: Call Pickup And Bridged Line Calls

    Enabling Bridged Extensions If all lines are in use, a parked call that rings back is forwarded according to the enabled Call Forwarding setting for that phone. If Do Not Disturb is enabled, the parked call is forwarded to the call coverage point configured for that phone.

  • Page 116: Personal Speed Dial Access Buttons

    8: U VCX U HAPTER SING THE NTERFACE Personal Speed Dial The VCX User Interface allows you to set up personal speed dial access Access Buttons buttons using two method; by assigning the Personal Speed Dial feature to an access button and by assigning the Call feature to an access button.

  • Page 117: Telephone Nstallation And Maintenance

    ELEPHONE NSTALLATION AND AINTENANCE This chapter covers these topics: Connecting the Telephone Opening the 3105 Attendant Console Label Cover Installing the 3102 Telephone Label Plate Attaching and Adjusting the Articulating Support Bracket Attaching and Adjusting the Fixed Support Bracket Moving Your Telephone Swapping Telephones Cleaning Your Telephone Troubleshooting Problems...

  • Page 118: Connecting The Telephone

    3Com 3102 Business Telephones 3Com 3103 Manager’s Telephones 3Com 3105 Attendant Consoles Older 3Com telephones that include “PE” in the part number. Switch port for connecting a computer or other network device, such as an VCX Attendant Console, to the network.
  • Page 119 Connecting the Telephone Figure 7 Underside of the VCX 3102 Business Telephone CAUTION: The VCX system operates over the LAN, not through traditional telephone wiring. Your telephone connects to the VCX system through an RJ-45 LAN connector instead of an RJ-11 telephone connector. Your telephone will not work unless it is connected properly.

  • Page 120: Installing The 3102 Telephone Label Plate

    Figure 8 VCX 3102 Label Plate Attaching and The articulating support bracket is common to the following devices: Adjusting the 3Com 3105 Attendant Console Articulating 3Com 3102 Business Telephone Support Bracket Figure...
  • Page 121 Attaching and Adjusting the Articulating Support Bracket Figure 9 Attaching the Support Bracket To attach the support bracket, 1, snap the bracket into the mounting supports 2, on the bottom of the telephone. After you connect the cables to the phone, press the cables into the cable management clamps 3, on the stand.

  • Page 122: Attaching And Adjusting The Fixed Support Bracket

    A: T PPENDIX ELEPHONE NSTALLATION AND AINTENANCE Figure 11 Wall Mounting a 3102 Telephone When you mount a 3101, 3101SP, 3102, or 3103 telephone on a wall, attach the support bracket and adjust it so that the bottom of the support bracket rests against the bottom supports on the telephone, 1.

  • Page 123: Wall-Mount Position

    Attaching and Adjusting the Fixed Support Bracket Figure 12 Low-Profile and High-Profile Desktop Positions Wall-Mount Position To mount an VCX 2102 telephone on a wall, put the bracket on the opposite end of the telephone in the low-profile position. Pull and twist the knob on the underside of the phone 90 degrees (Figure 13) so that...

  • Page 124: Security Wall-Mount Bracket

    Every VCX 2102 telephone can be fitted with an optional security Bracket wall-mount bracket that ensures that the device cannot be removed by unauthorized persons. For how to order this bracket, consult your 3Com VCX Voice-Authorized Partner. Read and follow the instructions that come with the bracket.

  • Page 125: Opening The 3105 Attendant Console Label Cover

    Opening the 3105 Attendant Console Label Cover Opening the 3105 For instructions on how to create and print labels, see Printing Labels Attendant Console page Label Cover Figure 15 3105 Attendant Console Label Cover Tabs After you print the labels and then cut them out, remove the plastic cover from the Attendant...

  • Page 126: Cleaning Your Telephone

    A: T PPENDIX ELEPHONE NSTALLATION AND AINTENANCE Cleaning Your Always unplug your telephone from the power source and from the Telephone network before you clean it. Use a soft cloth dampened with mild detergent. WARNING: Failure to unplug the telephone before you clean it could result in electrical shock.
  • Page 127 Troubleshooting Problems Table 13 Possible Problems (continued) Possible Problem Suggested Solutions On my VCX Business You have the Hands Free feature enabled. For details, Telephone, all incoming Using the Hands Free Feature. internal calls come over my speaker phone. My telephone is not Verify that you have activated the Forward to Voice forwarding my incoming Mail feature.
  • Page 128 A: T PPENDIX ELEPHONE NSTALLATION AND AINTENANCE...
  • Page 129 NDEX call forward Numbers problems with 127 2102 Business Telephone call forwarding figure and features 18 all calls 84, 106 line status lights 23 busy line 84, 106 mapping button functions (VCX UI) 23 ring no answer 84, 106 programmable access buttons 21 setting up 105 3102 Business Telephone call history...
  • Page 130 NDEX Complement Attendant Software 37 buttons and keyboard shortcuts 44 hands-free features 42 using 57 interface 43 headset conference call retuning after a long delay 57 announced 75 using (3102, 3103 phone only) 57 setting up 74 holding a call 58 unannounced 75 Hunt Groups configuration...
  • Page 131 mute ringer 61 problems with 127 muting calls 61 using 51 speed dialing 79 configuring personal numbers 80 dialing personal numbers 82 one-touch speed dials 79 dialing system numbers 83 overview 14 editing personal numbers 82 one-touch 79 personal 79 system 80 paging 87 viewing configured numbers 83...
  • Page 132 NDEX viewing 72 VCX 2102 Business Telephone see 2102 Business Telephone VCX 3102 Business Telephones see 3102 Business Telephone VCX 3105 Attendant Console see 3105 Attendant Console VCX Complement Attendant Software see Complement Attendant Software VCX User Interface accessing 102 logging out 116 set up selective ringing 105 setting ring patterns 103...

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