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3Com 3500 Manual

3Com 3500 Manual

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Conventions ··············································································································································· 1
Related Documentation······························································································································ 2
Comments ·················································································································································· 2
GETTING STARTED ······································································································································ 3
1 1 1 1
VCX Telephone Overview ·························································································································· 3
Initial Voice Mailbox Setup ························································································································· 4
Configuration Options ································································································································ 4
Additional Information Sources ·················································································································· 5
VCX IP TELEPHONES··································································································································· 6
2 2 2 2
Telephone Buttons and Controls ··············································································································· 6
Access Buttons ········································································································································ 12
Status Lights for Access Buttons ············································································································· 14
Feature Options ······································································································································· 15
Display Panel Backlit ································································································································ 17
BASIC TELEPHONE OPERATION ············································································································· 18
3 3 3 3
Logging In to Your Telephone ·················································································································· 18
Answering a Call ······································································································································ 19
Answering a Second Call ················································································································· 19
Making Calls ············································································································································· 19
Making Internal Calls ························································································································ 20
Redialing a Call ································································································································ 20
Making External Calls ······················································································································· 20
Making a Call to a Remote Office ····································································································· 20
Class of Service Override ················································································································· 21
Terminating Calls ····································································································································· 21
Using the Telephone Display Panel ········································································································· 21
Controlling the Volume ····························································································································· 22
Using the Hands Free Feature ················································································································· 23
Putting a Call on Hold ······························································································································ 23
Music on Hold ··································································································································· 24
Dialing a New Call While on a Call ··································································································· 24
Answering a New Call While on a Call ····························································································· 24
Transferring a Call ···································································································································· 24
Unattended Transfer ························································································································· 24
Attended Transfer ····························································································································· 25
Serial Transfer ·································································································································· 25
Muting Calls ············································································································································· 26
Mute Ringer ·············································································································································· 26
Activating Do Not Disturb ························································································································· 27

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Summary of Contents for 3Com 3500

  • Page 1: Table Of Contents

    Table of Contents Conventions ··············································································································································· 1 Related Documentation······························································································································ 2 Comments ·················································································································································· 2 GETTING STARTED ······································································································································ 3 1 1 1 1 VCX Telephone Overview ·························································································································· 3 Initial Voice Mailbox Setup ························································································································· 4 Configuration Options ································································································································ 4 Additional Information Sources ·················································································································· 5 VCX IP TELEPHONES···································································································································...
  • Page 2 Activating Malicious Call Trace ················································································································ 27 FEATURE CODES ······································································································································· 29 4 4 4 4 Feature Code Overview ··························································································································· 29 Using Feature Codes ······························································································································· 29 STANDARD FEATURES ····························································································································· 33 5 5 5 5 Viewing the Call Logs ······························································································································· 33 Viewing the User Directory ······················································································································ 34 Controlling the Sending of Caller ID information ······················································································...
  • Page 3 Hunt Group Interaction With Other Features ··················································································· 54 Viewing Hunt Group Membership and Status ·················································································· 54 ACD Groups ············································································································································· 55 ACD Group Types ···························································································································· 56 Logging In to an ACD Group ············································································································ 59 ACD Group Interaction with Other Features ···················································································· 59 Viewing ACD Group Membership and Status ··················································································...
  • Page 4 ABOUT THIS GUIDE This guide describes how to set up and use 3Com® VCX™ IP phones and consoles. This guide is for users of the following VCX hardware and software: 3500 IP Phone 3500B IP Phone 3501 IP Phone 3502 IP Phone...
  • Page 5 Related Documentation These 3Com documents contain additional information about the products in this release that are a part of or support the 3Com Convergence Application Suite. 3Com VCX 9.0 IP Messaging System User Manual 3Com VCX 9.0 System Maintenance Manual 3Com VCX 9.0 System Security Management Manual...
  • Page 6 This guide describes the features available with your telephone, such as telephone button functions, making and forwarding calls, and speed dialing. In addition, your account includes a voice mailbox. Voicemail features are provided by 3Com IP Messaging software. These features, such as listening to or sending messages, are described in the IP Messaging guide associated with your messaging system.

  • Page 7: Configuration Options

    Your VCX IP phone can provide many features. Some of these features are optional. Your administrator determines which features are available for your IP phone. Initial Voice Mailbox Setup Sometimes a caller may leave a message in your voice mailbox. Before you can listen to messages in your voice mailbox, you must record your name and a personal greeting, and change the default password you use to access your mailbox.
  • Page 8 You may also want to refer to the following documents in the VCX documentation set for additional information: 3Com VCX 9.0 IP Messaging System User Manual — Provides information about the voicemail system and features available on your IP phone.

  • Page 9: Conventions

    2 2 2 2 VCX IP PHONES This chapter describes the buttons, controls, and features on the 3Com® VCX™ IP phones. This chapter includes the following topics: Telephone Buttons and Controls Access Buttons Feature Options Display Panel Telephone Buttons and Controls Figure 1 shows the buttons and controls on the 3500/3500B/3501 telephone.

  • Page 10: Related Documentation

    Button/Control Description soft buttons. The MWI LED lights up when there are unread Message Waiting messages in the voice mailbox, and blinks Indicator(MWI) when an incoming call is present. The Display Panel displays the telephone state Display Panel and call information. Press the Menu button to enter the Menu button configuration menu of the telephone, or exit the...

  • Page 11: Getting Started

    Button/Control Description telephone is muted, the backlight of the Mute button is turned on. Press this button to lower the volume of the ring while your telephone is ringing, lower the Down volume button voice level of the callers while talking through the handset, or lower the volume of the speaker while in speakerphone mode.

  • Page 12: Initial Voice Mailbox Setup

    Button/Control Description Display Panel. Each time you press the Shift button, the Display Panel refreshes the functions of the other five buttons. The 3502 telephone supports three pages, which means you can set up to 15 Access buttons. To reprogram the function of an Access button, log in to the VCX.

  • Page 13: Additional Information Sources

    Button/Control Description Press this button to raise the volume of the ring while your telephone is ringing, raise the voice Up volume button level of the callers while talking through the handset, or raise the volume of the speaker while in speakerphone mode. While on a call, you can press the Mute button to prevent callers from hearing you.

  • Page 14: Vcx Ip Telephones

    soft buttons. The MWI LED lights up when there are unread Message Waiting messages in the voice mailbox, and blinks Indicator(MWI) when an incoming call is present. The Display Panel displays the telephone state Display Panel and call information. The 3503 telephone has eight Access buttons. The button at the bottom is a page-switching button, called the Shift button.

  • Page 15: Access Buttons

    Pick up the handset to talk to the callers. Access Buttons Figure 4, Figure 5, and Figure 6 show the Access buttons on the 3500 series IP phones. You can view button assignments through the Telephone User Interface (see Feature Options) or change button assignments through the VCX User Interface (see Assigning Access Button Functions Using the VCX User Interface).
  • Page 16 Button Access button 1 Access button 2 The functions of the Access buttons on the 3500/3500B/3501 IP phone are available only when the telephone is idle. Figure 5 Access buttons on the 3502 telephone Table 7 Access buttons on the 3502 telephone...

  • Page 17: Status Lights For Access Buttons

    Figure 6 Access buttons on the 3503 telephone Table 8 Access buttons on the 3503 telephone Button Access button 1 Access button 2 Access button 3 Access button 4 Access button 5 Access button 6 Access button 7 Shift button The 3503 telephone uses three pages to display the functions of its Access buttons, and thus allows you to configure up to 21 Access buttons.
  • Page 18 Scroll to the feature by pressing the Scroll Down ( ) button. Press the Select soft button. Enter any additional values following the display panel prompts. Figure 7 Features soft button on the 3500/3500B/3501 telephone Figure 8 Features soft button on the 3502 telephone...
  • Page 19 Figure 9 Features soft button on the 3503 telephone The following list describes the features of the 3500 series IP phones. See Chapter 5 FEATURE CODES This chapter describes how to use VCX feature codes on a VCX telephone to enhance the operation of your phone.
  • Page 20 Press Feature and scroll to the feature to be enabled. Press Select. Enter additional information as prompted on the Display Panel. Using Feature Codes Table 10 lists the features that you can control with feature codes. Features are listed alphabetically and include the required feature code syntax and, in most cases, a reference for more information.
  • Page 21 Feature Feature Code Entry Description <destination> extension becomes available. See Camping on a Busy Extension. Feature + 6 + 433, then <your extension>, Class of Service (COS) then <your mailbox password>+ #, See Class of Service Override. then Override <outside party number> Feature + 6 + 777, then <your Customer Accounting customer accounting and billing...
  • Page 22 Feature Feature Code Entry Description Release Feature + 6 + 111 Cancels the current operation. Feature + 6 + 468, then <extension to forward> + #, then <destination> Remote Call Forward See Remote Call Forward. *468*<extension to forward> *<destination> The first entry simulates pressing the MSG Feature + 6 + 600 button.

  • Page 23: Feature Options

    Feature Feature Code Entry Description Adjusts the volume setting for the current mode: If the handset is in the cradle and the speaker is disabled, adjusts the ring Feature + 6 + 102 to raise the volume setting. volume Volume — Up or If the speaker is enabled, adjusts the Down Feature + 6 + 103 to lower the...
  • Page 24 STANDARD FEATURES for detailed information. Call forwarding: Call Forward All — Allows you to redirect incoming calls to another destination unconditionally. See Call Forwarding. Call Forward Busy — Allows you to redirect incoming calls to another destination when your phone is busy. See Call Forwarding. Call Forward No Answer Allows you to redirect incoming calls to another —...

  • Page 25: Display Panel Backlit

    Press the Save soft button to save the change, or press the Cancel soft button to abort the change. Other User Configuration items should only be changed with the advice of your administrator. Only the 3500/3500B/3501 telephone supports the adjustment of the display panel backlit.

  • Page 26: Basic Telephone Operation

    3 3 3 3 BASIC TELEPHONE OPERATION This chapter describes how to use the basic telephone functions available on all VCX telephone models and includes the following topics: Logging In to Your Telephone Answering a Call Making Calls Terminating Calls Using the Telephone Display Panel Controlling the Volume Using the Hands Free Feature...

  • Page 27: Answering A Call

    Enter the extension and press #. The Display Panel shows: Enter Password: Enter your password and press #. If the password you entered is associated with the telephone extension, you are logged If the Display Panel alternately shows the following information, the password you entered is incorrect: Invalid password Logged out from PBX...

  • Page 28: Making Internal Calls

    Redialing a Call To redial a number on a 3Com Telephone: Pick up the handset and press Redial to dial the most recent number that you called. Use the Call Logs on the display panel to redial a recently missed, answered, or dialed call.

  • Page 29: Class Of Service Override

    Telephones at the Chicago office use an extension range from 1000 through 1999. Telephones at the Atlanta office use an extension range from 2000 through 2999. Telephones at the Dallas office use an extension range from 3000 through 3999. In this example, to call a user in Dallas, a user in Chicago dials a Dallas extension (3000 through 3999).

  • Page 30: Controlling The Volume

    The list of new messages in the Display Panel depends on the status of each message. A new message can be: Unreviewed — An unreviewed message has never been listened to or acted upon (saved or deleted). Reviewed — A reviewed message has been listened to but has not been acted upon (saved or deleted).

  • Page 31: Using The Hands Free Feature

    Adjusting the volume control of one device DOES NOT affect the volume control of the other devices. For example, lowering the volume of the speaker has no effect on the handset volume. Changes you make to any device remain in effect if you reset the telephone to its default settings.

  • Page 32: Music On Hold

    While you are on a call, press the Hold button. This message appears in the Display Panel: Hold To return to the call, press the Hold button again or press the appropriate Access button. Music on Hold If configured by the administrator, callers on hold hear music while they wait. The VCX system’s WAV file importing capabilities are solely an accommodation to you and shall not constitute a grant or waiver (or other limitation or implication) of any rights of the copyright owners in any audio content, sound recording or underlying...

  • Page 33: Attended Transfer

    While on a call, press Transfer. The call is placed on hold, you hear a dial tone, and the system prompts you enter a destination number. Enter the extension number to which you want to transfer the call, and press Transfer. Hang up.

  • Page 34: Muting Calls

    While on a call, press Feature + 6 + 471. The call is placed on hold, you hear a dial tone, and the system prompts you to enter a destination number. Dial the number to which you want to transfer the call, and then press # to complete the call.

  • Page 35: Activating Do Not Disturb

    To clear the display, press the OK button. Activating Do Not Disturb When you enable Do Not Disturb, incoming calls immediately go to the call coverage point set by you or your administrator. The default call coverage point is your voice mailbox.
  • Page 36 Once you use the Malicious Call Trace feature code during a call, you cannot revoke...

  • Page 37: Feature Codes

    4 4 4 4 FEATURE CODES This chapter describes how to use VCX feature codes on a VCX telephone to enhance the operation of your phone. A feature code is a sequence of numbers you enter on the telephone keypad to enable a feature that is not mapped to a button. This chapter includes the following topics: Feature Code Overview Using Feature Codes...
  • Page 38 Feature Feature Code Entry Description Feature + 4 + 1 Feature + 6 + 890, then <destination> Anonymous Next See Controlling the Sending of Caller ID *890*<destination> information. (Enable/Disable) Feature + 4 + 2 Used with Silent Monitor. See Silent Monitor Barge In Feature + 6 + 428 and Barge In.
  • Page 39 Feature Feature Code Entry Description Display Software Displays the current version of VCX software Feature + 6 + 837 Version running on the phone. Feature + 6 + 446 Do Not Disturb See Activating Do Not Disturb. (Enable/Disable) *446 Feature + 6 + 888, then <your Forced Account forced account code>+ #, then See Forced Account...
  • Page 40 Feature Feature Code Entry Description Speak and listen without picking up the Speaker — On/Off Feature + 6 + 104 handset. Feature + 601 + n Allows you to dial a personal speed dial Speed Dial — *601*n, number. To configure personal speed Personal where n is the speed dial digit (1 dialing, see Speed Dialing.

  • Page 41: Standard Features

    5 5 5 5 STANDARD FEATURES This chapter describes the standard VCX telephone features that you can set up and access through the Telephone User Interface (TUI) on your telephone. Chapter 6 describes the telephone features that require configuration through the VCX User Interface.

  • Page 42: Viewing The User Directory

    Select one of the follow options: For missed calls, press 1. For received calls, press 2. For placed calls, press 3. To clear the all call logs, press 4. Use the Scroll button to navigate through the list. By default, the Display Panel always starts with the most recent call in the category you select.

  • Page 43: Setting Up A Conference Call

    By default, the VCX system shows your caller ID information (your name and extension) on the Display Panel of the telephone receiving your call if that telephone supports the display of caller ID information. You can control whether the VCX system sends your caller ID information when you make a call.

  • Page 44: Setting Up An Announced Conference

    While on a call, press Conference or Feature + 6 + 430. The system places the other party of the call on hold. Dial the number of the person you want to conference in. Press Conference or Feature + 6 + 430 again. The three-way conference begins when the recipient answers the call.

  • Page 45: Dropping Conference Recipients

    Dropping Conference Recipients Once a conference has been established, the conference originator can either drop the last party added to the conference or drop the entire conference that the originator initiated. In the example above, if P1 the originator of conference 1 drops All, only P1, P2, P4, P5 and P6 are dropped.

  • Page 46: Transferring Your Telephone Settings To Another Phone

    Transferring Your Telephone Settings to Another Phone This feature enables you to use any 3Com telephone attached to any VCX system (call processor) in the Enterprise with all your phone’s settings.

  • Page 47: Forwarding Calls To Voice Mail

    To disable this feature, press Fwd Mail again. The light goes out and calls ring normally. To forward incoming calls to your voice mailbox for a 3500/3500B/3501 telephone: Press Feature + 6 + 440. All future calls transfer automatically to your voice mailbox.

  • Page 48: Call Waiting

    Enter the extension of the subscriber whose mailbox will receive the call. The caller hears the mailbox greeting of the target subscriber but the subscriber’s telephone does not ring. Call Waiting The Call Waiting feature in the VCX User Interface allows you to select a ring tone, or to hear a beep sound in the handset/headset, or to disable the ringer (but flash the MWI) on your current call to let you know that another call has arrived on another access line.

  • Page 49: Configuring Personal Speed Dial Numbers

    Configuring Personal Speed Dial Numbers You set up speed dialing through the Telephone User Interface using the Program button. Refer to the chapter that describes the buttons and controls on your telephone for the location of the available speed dial Access buttons. To configure a speed dial number using the Program button and the Speed Dial menu: Press the Spd Dials soft button, or Menu button and then the Select button.

  • Page 50: Dialing Personal Speed Dial Numbers

    To change or delete an existing speed dial number, press the Change button and then the Delete button to delete each digit. To store the number, press Enter. Dialing Personal Speed Dial Numbers The method you use to dial a configured speed dial number depends on your telephone and whether or not the number is mapped to a speed dial Access button.

  • Page 51: Call Forwarding

    Pick up the handset or press the Speaker button. Press the Feature +6 + 700 plus the system-wide speed dial number for the number that you want to call. If you dial a speed dial code that has no number assigned to it, the display panel on your telephone shows the message Empty speed dial.

  • Page 52: Call Forward Busy Line

    Call Forward Busy Line To forward your calls to another extension when all your lines are busy: Press Feature + 6 + 467. Use the keypad to enter the telephone number to which you want to forward your calls. To disable Call Forward Busy Line, repeat step 1. Call Forward Unconditional To forward all your calls to another extension: Press Feature + 6 + 465 (all phones).

  • Page 53: Customer Accounting And Billing Code

    Customer Accounting and Billing Code Use the customer accounting and billing code feature to associate the call with a client or billing code. The customer accounting and billing code will record in CDR. You can generate billing reports based on customer accounting and billing code or customer accounting and billing name.

  • Page 54: Broadcasting A Group

    A broadcast cannot be bridged (see Enabling Bridged Extensions for information about bridging). If you are sending or receiving a broadcast message, you can drop the broadcast by using the speaker button to disconnect the broadcast, by picking up and replacing the handle, or by pressing the Release button.

  • Page 55: Call Pickup Group

    Enter the extension number. Alternatively for steps 2, 3, and 4, you can enter feature code (455), security code, and the extension of the ringing telephone in the following format: *455*<security code>*<extension> The call is directed to your telephone. Using One-Touch Pickup: Pick up the handset.

  • Page 56: Monitoring A Call

    Permission to monitor one or more extensions is configured through the VCX Administrator Interface (see the VCX Administration Guide). The supervisor must use a telephone with a Display Panel (not a 3Com Model 3100 Entry Telephone). If a supervisor attempts to monitor an extension without permission, the supervisor hears an error tone and the LCD shows Unauthorized.

  • Page 57: Barging In

    Pick up the handset. Press the Feature soft button. Scroll to Advanced Settings. Scroll to Supervisory Monitoring. Press Select. Enter the extension of the agent you want to monitor and press Select. To terminate participation in a monitored call, hang up. This has no effect on agent-customer communication (the agent-customer session remains active).

  • Page 58: Remote Call Forward

    you can either enter the private telephone extension or press a speed dial <extension>, button mapped to that extension. Remote Call Forward The Remote Call Forward feature allows you to configure the forwarding options of a telephone from another telephone in the network. This is useful if, for example, person A is on vacation and all of person A’s calls must be forwarded to person B.
  • Page 59 A call center is a general term that refers to any system that accepts incoming calls to a site, ensures that those calls are sent to the proper destination within the site, and manages database records on call activity and distribution. The call center can be used, for example, as a help desk, a reservations counter, an information hotline, or a customer service center.

  • Page 60: Hunt Group Types

    Hunt Group Types The type of hunt group to which you belong determines how incoming calls are allocated to group members. Your administrator can configure a linear hunt group, a circular hunt group, and a calling group. To illustrate the differences between hunt group types, assume the administrator has configured four members for each type: A, B, C, and D.

  • Page 61: Logging In To A Hunt Group

    Table 12 Hunt Group Behavior Linear Hunt Group Circular Hunt Group Condition Calling Group Result Result Result No members Go to call coverage. Go to call coverage. Go to call coverage. Wait for a member to log in Wait for a member to log in till All members Go to call coverage.

  • Page 62: Hunt Group Interaction With Other Features

    Hunt Group Interaction With Other Features This section describes how participation in a hunt group interacts with other VCX telephone features. Note the following considerations: A hunt group member that is logged in to a hunt group and then initiates a malicious call trace on a call, is immediately logged off of all hunt groups that he/she belongs to.

  • Page 63: Acd Groups

    The Display Panel on the telephone displays the hunt groups you belong to and your current status. Use the up and down scroll buttons to navigate through the hunt group list. The first line displays the name and number of the hunt group. The second line displays your current status.

  • Page 64: Acd Group Types

    An administrator can configure an ACD group in which all members are fax machines. Incoming faxes are routed to an available fax machine. Depending on the type of ACD group configured, if no fax machine is available, pending faxes may be queued until a machine becomes available or they may be sent to the call coverage point.
  • Page 65 Calling ACD Group: An incoming call rings simultaneously on all member phones that are logged in, even if a member is on another call. For example, if A, B, C, and D are all available, an incoming call will ring simultaneously at all four extensions until the total timeout value for the group is reached (see the discussion of timeout values later in this section).
  • Page 66 An Auto Attendant number An external phone number Each ACD group has a default call coverage point. However, you can also create a call coverage plan that specifies where unanswered calls should be redirected based on a specific date, day of the week, or time. See ACD Group and Attendant Call Coverage Options.

  • Page 67: Logging In To An Acd Group

    CAUTION: ACD Group calls routed to a call coverage point always go to the point configured for the ACD Group, not to the point configured for (or by) the ACD Group member (that is, the member’s personal call coverage point). If the member has Do Not Disturb enabled, personal (non-ACD Group) calls go to the call coverage point.

  • Page 68: Viewing Acd Group Membership And Status

    An ACD group call can be added to a conference. The members receiving the call can conference with another extension or with another ACD group. Both announced and unannounced conferences are supported (see Setting up a Conference Call). An ACD group call can be put on hold and taken off hold without losing the caller. If an ACD group member puts a call on hold, that member can receive other calls.

  • Page 69: Emergency Telephone Number Dialing Service

    CAUTION: If an ACD group member has a remote phone, that remote telephone will not appear in the VCX User Interface ACD Group Membership list, but it does appear in the administrator’s ACD Group Membership list. Emergency Telephone Number Dialing Service VCX phones provide the capability to dial an emergency telephone number even when the telephone is not logged in to a VCX system.

  • Page 70: Using The Vcx User Interface

    To log in to the VCX User Interface: In your web browser’s address bar, enter the VCX User Interface web address and press Enter. On the 3Com VCX Connect Networked Telephony Solution/3Com VCX V7000 Networked Telephony Solution window, click User Interface. The Login dialog box appears.

  • Page 71: Vcx User Interface Overview

    Click Submit. The VCX User Interface displays the Welcome window. VCX User Interface Overview The Welcome window illustrates the general structure of the VCX User Interface. The left column displays seven options: Welcome My Extensions Calling Features Call Coverage Groups Log Out IP Messaging Each option (except Log Out and IP Messaging) is associated with a set of tabbed...
  • Page 72 Directory — Allows you to search a directory of other system users to find name and extension information. The directory can be either local (users whose phones are connected to the same VCX call processor) or global (all the users in a multi-site enterprise that includes regional, branch, and local offices).
  • Page 73 System Speed Dials — Allows you to view the system-wide speed dial numbers configured on your system by your administrator. You cannot add, modify, or delete a system speed dial number. However, you can export the list to a Microsoft Excel spreadsheet. You can also map a system speed dial number to a button on your telephone (see Assigning Access Button Functions Using the VCX User Interface).

  • Page 74: Enabling Call Forwarding

    Enabling Call Forwarding This section describes how to enable and use call forwarding features set up through the VCX User Interface. You can also configure and enable call forwarding through your phone’s Telephone User Interface (TUI). See Call Forwarding. You can use the VCX User Interface to set: How long (in seconds) your telephone rings before the system forwards unanswered calls Where you want your call to be forwarded...

  • Page 75: Configuring A Call Coverage Point

    Configuring a Call Coverage Point A call coverage point determines how the VCX system treats an unanswered call. A call is considered unanswered for the following reasons: The call rings and is not answered before the call coverage ring timeout value is reached.

  • Page 76: Enabling Bridged Extensions

    Your administrator may allow you to reprogram a button’s function (for example, create more personal speed dial buttons). To view the functions currently mapped to buttons on your phone: Log in to the VCX User Interface, select the My Extensions option, then access the Button Mappings tabbed page.
  • Page 77 If you bridge a telephone that is a remote phone, that remote telephone will not appear in the VCX User Interface Bridged Phones list, but does appear in the administrator’s Bridged Phones list. On the telephone that will receive a bridged call (in this example, extension 1001): Log in to the VCX User Interface, select the My Extensions option, then access the Button Mappings tabbed page.

  • Page 78: Bridged Line Interaction With Other Features

    by an assistant logged in to one or more phones. In any case, the total number of logged in primary and secondary phones cannot exceed six. For the current release, the primary and secondary telephone (or phones) must be located on the same site. Your administrator can also set up bridged extensions.
  • Page 79 If the primary does not answer, the call goes to the primary phone’s Call Forward destination when the Call Forward - Ring No Answer ring timeout value is reached. If the primary does answer or put on hold, the secondary phone’s SA light does indicate call status.
  • Page 80 If a secondary telephone enables Forward to Voice Mail or Call Forwarding to another extension, these settings affect only calls to the secondary telephone extension. A bridged call rings on both the primary telephone and secondary phone. If a call is ringing on the primary telephone and the secondary phone, and the primary telephone user presses the Forward to Voicemail button, the call is forwarded to primary phone’s voice mailbox and the secondary telephone stops ringing.

  • Page 81: Personal Speed Dial Access Buttons

    Call Pickup (both Directed and Group) allows a user to answer a call that is ringing on another telephone. For bridged calls, you enter the Call Pickup feature code (455 for Directed) followed by the group security code and the extension of a primary phone. The call stops ringing on all primary and secondary phones when the call is picked up.
  • Page 82 From any screen, click the Log Out button just above the copyright notice. The Login screen appears. Close your web browser.

  • Page 83: 3105 Attendant Console

    7 7 7 7 3105 ATTENDANT CONSOLE The 3105 Attendant Console enables a receptionist to handle high call volumes efficiently. Although receptionists are the primary users of the Attendant Console, it can also be used by busy sales representatives and others who receive a high volume of telephone calls or who make frequent calls to the same telephone numbers.
  • Page 84 Labels — You can print labels for your Attendant Console by using the label maker utility, which is available through the 3Com web site. See Printing Labels. Label cover tabs — Allow you to unsnap the plastic cover to insert labels.

  • Page 85: Printing Labels

    To reuse your saved LabelMaker, run the file that you saved to your computer. If you download the LabelMaker from the 3Com web site, you always get the default version. If you save the default version to the same place you saved an earlier edited version, you overwrite the earlier version.
  • Page 86 Blinking quickly Dialing an emergency call...

  • Page 87: Telephone Installation And Maintenance

    3Com 3102 Business Telephones 3Com 3103 Manager’s Telephones 3Com 3105 Attendant Consoles Older 3Com telephones that include “PE” in the part number. Switch port for connecting a computer or other network device, such as an VCX Attendant Console, to the network.

  • Page 88: Installing The 3102 Telephone Label Plate

    Figure 12 Underside of the VCX 3102 Business Telephone CAUTION: The VCX system operates over the LAN, not through traditional telephone wiring. Your telephone connects to the VCX system through an RJ-45 LAN connector instead of an RJ-11 telephone connector. Your telephone will not work unless it is connected properly.

  • Page 89: Attaching And Adjusting The Articulating Support Bracket

    Attaching and Adjusting the Articulating Support Bracket The articulating support bracket is common to the following devices: 3Com 3105 Attendant Console 3Com 3102 Business Telephone Figure 8, Figure 9, and Figure 10 show a 3102 Telephone. The instructions apply to all telephones.

  • Page 90: Opening The 3105 Attendant Console Label Cover

    Figure 16 Wall Mounting a 3102 Telephone When you mount a 3101, 3101SP, 3102, or 3103 telephone on a wall, attach the support bracket and adjust it so that the bottom of the support bracket rests against the bottom supports on the telephone, 1. Safe wall mounting requires 3/4-inch drywall and 1.5-inch drywall screws.

  • Page 91: Swapping Telephones

    Swapping Telephones Your administrator assigns a password for your telephone. This password associates your telephone extension (and mailbox) with your account. This may allow you to configure another VCX telephone in the system to duplicate your primary phone. This means if you are away from your primary telephone (for example, in a different office), you can program the local telephone to use your extension.
  • Page 92 display panel still appears to be locked, disconnect the electrical power for your telephone, and then plug it back in. Callers cannot leave messages on my Your mailbox may be full. Log in to your voice mail. voice mailbox and delete some messages. When I dial 9 or 8 to access an outside No outside lines are available.

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