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3Com VCX 2102 Telephone Manual

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V7000
Telephone Guide
2101 Basic Telephone
2102 Business Telephone
3101 Basic Telephone
3102 Business Telephone
3105 Attendant Console
VCX Complement Attendant Console
VCX
V7000 IP Telephony Solution
System Release 5.0
Part Number 900-0187-01 AA
Published August 2004
http://www.3com.com/

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  Summary of Contents for 3Com VCX 2102

  • Page 1 V7000 Telephone Guide 2101 Basic Telephone 2102 Business Telephone 3101 Basic Telephone 3102 Business Telephone 3105 Attendant Console VCX Complement Attendant Console ™ V7000 IP Telephony Solution System Release 5.0 Part Number 900-0187-01 AA Published August 2004 http://www.3com.com/...
  • Page 2 3Com Corporation. 3Com Corporation reserves the right to revise this documentation and to make changes in content from time to time without obligation on the part of 3Com Corporation to provide notification of such revision or change.
  • Page 3: Table Of Contents

    ONTENTS BOUT UIDE Conventions Figures Related Documentation Comments VCX V7000 B ASIC — M ELEPHONE ODEL VCX Telephone Model 2101 Overview Buttons and Controls Feature Codes VCX V7000 B USINESS VCX Telephone Model 2102 Overview Buttons and Controls Programmable Access Buttons...
  • Page 4 VCX V7000 B VCX Telephone Model 3102 Overview Buttons and Controls Programmable Access Buttons Status Lights VCX V7000 A VCX Attendant Console Complement Attendant Software Answering a Call Using the Hands Free Feature Making Calls Using the Telephone Display Panel...
  • Page 5 Terminating Calls Activating Do Not Disturb Transferring Your Phone Settings to Another Phone Transferring a Call Unattended Transfer Attended Transfer Transferring a Call Directly to Voice Mail Call Waiting Controlling the Volume Speed Dialing Call Park Using a Headset (3102 phone only) Returning to the Headset After a Long Delay DVANCED EATURES...
  • Page 7: About This Guide

    BOUT This guide describes how to set up and use 3Com® VCX™ V7000 telephones and consoles. This guide is for users of the following VCX V7000 hardware and software: VCX 2101 Basic Telephone VCX 2102 Business Telephone VCX 3101 Basic Telephone...
  • Page 8: Conventions

    BOUT UIDE Conventions Table 1 and Table 2 list conventions that are used throughout this guide. Table 1 Icons Table 2 Text Conventions Figures This guide provides figures and screen captures that contain sample data. This data may vary from the data on an installed system. Icon Type Information note...
  • Page 9: Related Documentation

    Related These 3Com documents contain additional information about the VCX Documentation V7000 IP Telephony Solution products in this release. The following documents are a part of the VCX Controller: The following documents are a part of the VCX Applications Suite:...
  • Page 10 Your name and organization (optional) Example: V7000 Telephone Guide System Release 5.0 Part Number 900-0187-01 Rev AA Page 25...
  • Page 11: Vcx V7000 Basic

    VCX V7000 B ELEPHONE This chapter describes the buttons and controls on the 3Com® VCX™ 2101 Basic Telephone. This chapter includes the following topics: VCX Telephone Model 2101 Overview Buttons and Controls Feature Codes For information about the 2102 Business Telephone, see...
  • Page 12: Vcx Telephone Model 2101 Overview

    1: VCX V7000 B HAPTER VCX Telephone Your VCX 2101 Basic Telephone must be configured to work in an IP Model 2101 network. This means your phone must be assigned an IP address so it can Overview communicate with other VCX phones and devices. Typically, your administrator assigns IP parameters, including an IP address, as part of the installation process.
  • Page 13: Buttons And Controls

    2 Hook switch (under the handset) — Pressing and releasing the hook switch gives you a dial tone. 3 Display panel — Displays telephone status messages, Caller ID information (if enabled), and the number of messages (voice, e-mail, and fax) that you have in your mailbox. You can also use it to view or enable the following features available in the Main menu: shows the buttons and controls on the VCX Basic Telephone.
  • Page 14 A button’s function depends on the option selected. The buttons are, left to right: 5 Scroll buttons — Allow you to scroll through the items in the telephone display panel. See 6 MSG (Message) button — Accesses your messages (voice, e-mail, or fax) through the VCX Messaging system.
  • Page 15: Feature Codes

    The telephone LabelMaker, which is available through the 3Com web site, enables you to print labels for the feature buttons. See Labels. Feature Codes Table 3 Table 3 Feature Codes lists the feature codes on the 2101 Basic Telephone. Code Description Displays and dials the first speed dial number.
  • Page 16 1: VCX V7000 B HAPTER Table 3 Feature Codes — M 2101 ASIC ELEPHONE ODEL Code Description Allows you to adjust the volume (using the Volume control buttons) of the tone produced when a key is pressed. Displays the current software version.
  • Page 17 For information about the 3101 Basic Telephone, see For information about the 3102 Business Telephone, see For information about the 3105 Attendant Console, see To verify the model number of your telephone, refer to the label under the phone. USINESS —...
  • Page 18: Vcx V7000 Business Telephone - Model

    2: VCX V7000 B HAPTER VCX Telephone Your VCX 2102 Business Telephone must be configured to work in an IP Model 2102 network. This means your phone must be assigned an IP address so it can Overview communicate with other VCX phones and devices. Typically, your administrator assigns IP parameters, including an IP address, as part of the installation process.
  • Page 19: Buttons And Controls

    (voice, e-mail, or fax) in your mailbox. 3 Display Panel — Displays telephone status messages, Caller ID information (if enabled), and the number of messages (voice, e-mail, and fax) that you have in your mailbox. You can also use it to view or enable the following features available in the Main menu: shows the buttons and controls on the 2102 Business Telephone.
  • Page 20 Programmable Access For both sets of buttons, the telephone LabelMaker, which is available through the 3Com web site, enables you to define and print a new label for your Access buttons. See 11 Hold button — Places a caller on hold. See 12 Microphone (located on the underside of the telephone) —...
  • Page 21: Programmable Access Buttons

    13 Transfer button — Sends the currently active call to another telephone. 14 Conference button — Enables you to set up a conference call (3-way calling). See 15 Redial button — Redials the last telephone number or extension that you called. See 16 Speaker button —...
  • Page 22: Default Settings

    The second button is for the Call Forward All feature. This feature is set through the VCX 7000 User Interface (see The next 5 button (buttons 3 through 7) are set to the first five speed dial codes that you assign using the Web Interface or the telephone keypad. See Speed Dialing.
  • Page 23: Line Status Lights

    You can access most of the features in Table 5 by pressing a programmed Access button on the 2102 Business Telephone; the features that do not have a programmed Access button have an asterisk (*).
  • Page 24 2: VCX V7000 B HAPTER Table 5 Feature Codes — M 2102 USINESS ELEPHONE ODEL Code Description 102 or 103 Displays the volume setting for the current mode: If the handset is in the cradle and the speaker is disabled, displays the ring volume setting.
  • Page 25 Table 5 Feature Codes Code Description Displays the User Directory on the Display Panel. Displays the Program menu on the Display Panel. Enables or disables the Mute function. Force registration. For administrator use only. Performs soft reset. For administrator use only. Performs hard reset.
  • Page 26 2: VCX V7000 B — M 2102 HAPTER USINESS ELEPHONE ODEL...
  • Page 27: Vcx V7000 Basic

    VCX V7000 B — M This chapter describes the buttons, controls, and features on the 3Com® VCX™ 3101 and 3101SP Basic Telephones. The chapter includes the following topics: VCX Telephone Model 3101 and 3101SP Overview Buttons and Controls Programmable Access Buttons...
  • Page 28: 3101 And

    IP parameters, including an IP address, as part of the installation process. Your administrator must also assign a password for your telephone. This password associates your telephone extension (and mailbox) with your account. This may allow you to configure another VCX phone in the system to duplicate your primary phone (see the note below).
  • Page 29: Buttons And Controls

    Buttons and Figure 4 Controls Telephone. The VCX Model 3101 Basic Telephone does not include a microphone, 8, or a speaker button and its indicator light, 10. All other controls are identical on the two telephones. Figure 4 VCX Model 3101SP 1 Soft buttons —...
  • Page 30 6 Hold button — Places a caller on hold. See 7 Label area for Access buttons — The telephone LabelMaker, which is available through the 3Com web site, enables you to define and print a new label for your Access buttons. See 8 Microphone (3101SP only) —...
  • Page 31 10 Speaker button (3101SP only) — Enables you to use the speaker phone feature. Press the telephone is ringing, or while a call is in progress. To turn the speaker off and resume the conversation, pick up the handset. The VCX Model 3101SP Basic Telephone includes a microphone and supports speaker phone operation.
  • Page 32: Programmable Access Buttons

    Access button on your telephone. See 4 Transfer button — Sends the currently active call to another telephone. The telephone LabelMaker, which is available through the 3Com web site, enables you to define and print a new label for your Access buttons.
  • Page 33 You can access most of the features in access button on the 3101 Basic Telephone; the features that do not have a programmed access button have an asterisk (*). Table 6 Feature Codes Code Description Displays and dials the first speed dial number.
  • Page 34: Status Lights For System Appearance Buttons

    3: VCX V7000 B HAPTER Table 6 Feature Codes Status Lights for An Access button that is set up for incoming and outgoing calls is called a System Appearance System Appearance button. The light beside each System Appearance Buttons button indicates the status. See Table 7 Status Indicator Lights for System Appearance Buttons —...
  • Page 35: Vcx V7000 Business

    VCX V7000 B ELEPHONE This chapter describes the buttons, controls, and features on the 3Com® VCX™ 3102 Business Telephone. This chapter includes the following topics: VCX Telephone Model 3102 Overview Buttons and Controls Programmable Access Buttons Status Lights For information about the 2101 Basic Telephone, see...
  • Page 36: Vcx Telephone Model 3102 Overview

    4: VCX V7000 B HAPTER VCX Telephone Your VCX 3102 Business Telephone must be configured to work in an IP Model 3102 network. This means your phone must be assigned an IP address so it can Overview communicate with other VCX phones and devices. Typically, your administrator assigns IP parameters, including an IP address, as part of the installation process.
  • Page 37: Buttons And Controls

    Figure 6 Controls Business Telephone. Figure 6 VCX Model 3102 Business Telephone 1 Soft buttons — Use the soft buttons to navigate through Display Panel options. A button’s function depends on the option selected. The buttons are, left to right: 2 Message Waiting Indicator (MWI) —...
  • Page 38 8 Label area for Access buttons — The telephone LabelMaker, which is available through the 3Com web site, enables you to define and print a new label for your Access buttons. See 9 Telephone key pad 10 Hold button —...
  • Page 39 13 Redial button — Redials the last telephone number or extension that you called. See Redialing a 14 Speaker button — Enables you to use the speaker phone feature. Press the Speaker button before you dial the call, when your telephone is ringing, or while a call is in progress.
  • Page 40: Programmable Access Buttons

    Panel. 8 Call Park button — Allows you to place a call in a “holding pattern” and retrieve it from any other telephone in the system. See 9 Call Forward button — Enables the Call Forward feature. This feature is set through the VCX 7000 User Interface (see —...
  • Page 41: Feature Codes

    10 Do Not Disturb — Enables the Do Not Disturb feature. See Do Not Disturb. 11 Headset — Enables the use of a headset connected to the telephone. Using a Headset (3102 phone Feature Codes The Feature Button enables you to access features by pressing the Feature button and then pressing a code on the telephone keypad.
  • Page 42: Status Lights

    4: VCX V7000 B HAPTER Table 8 Feature Codes Status Lights An Access button that is set up for incoming and outgoing calls is called a System Appearance button. The light beside each System Appearance button indicates its status. See —...
  • Page 43 Table 9 Status Lights for System Appearance Buttons If the light is The line is Available for use Steady In use Blinking quickly Ringing Blinking slowly On hold Status Lights...
  • Page 44 4: VCX V7000 B — M 3102 HAPTER USINESS ELEPHONE ODEL...
  • Page 45: Vcx V7000 Attendant Consoles - Model 3105 And Complement Attendant

    VCX V7000 A ONSOLES OMPLEMENT The VCX V7000 Attendant Console (Model 3105) and the VCX Complement Attendant Software (CAS) application enable a receptionist to handle high call volumes efficiently. Although receptionists are the primary users of the Attendant Console and the CAS, the two can also be...
  • Page 46: Vcx Attendant Console

    The VCX 3105 Attendant Console has 50 Access buttons and 4 Console preprogrammed Feature buttons. In effect, the Attendant Console is an extension of the VCX Business Telephone or VCX Basic Telephone with which it is associated. Figure 8 Console.
  • Page 47 4 Call Park button — Places a call in a “holding pattern” so that it can be retrieved from any other telephone on the system. See 5 Labels — You can print labels for your Attendant Console using the LabelMaker utility, which is available through the 3Com web site. See Printing Labels.
  • Page 48: Printing Labels

    LabelMaker to a new location. To reuse your saved LabelMaker, run the file that you saved to your computer. If you download the LabelMaker from the 3Com web site, you always get the default version. If you save the default version to the same place you saved an earlier edited version, you overwrite the earlier version.
  • Page 49: Attendant Console Status Lights

    VCX component, which requires a license. On your personal computer, Software the Complement Attendant Software displays your telephone directory in a series of tabs. Each tab sorts the directory by a different type of information, for example, by last name, by department, or by extension.
  • Page 50 5: VCX V7000 A HAPTER Figure 9 Complement Attendant Software Main Window The main window includes three areas: The Call List and Command Buttons are separated from the Directory List by a horizontal bar that allows you to resize the lists. This is very useful if you want to display more of the Call List and less of the Directory List.
  • Page 51 When you answer a call using the Complement Attendant Software, you can select a user from the directory and transfer the call to that user. Table 11 describes the main elements of the Call List and Directory List areas. Table 11 Elements of the Complement Attendant Software Screens Field Purpose Call List...
  • Page 52: Managing Calls

    5: VCX V7000 A HAPTER status of other phones. This feature is very useful for determining if someone is on the phone prior to transferring a call to that person. Table 12 functions on the Action menu. Note that possible buttons because there are no active calls.
  • Page 53 Complement Attendant Software For additional information on using the Complement Attendant Software, see the Help system in the software.
  • Page 54 5: VCX V7000 A — M 3105 HAPTER TTENDANT ONSOLES ODEL OMPLEMENT TTENDANT...
  • Page 55: Standard Features

    TANDARD This chapter describes the standard VCX telephone features that you can access on the telephone. Chapter the VCX-7000 Web interface. This chapter contains the following topics: Answering a Call Using the Hands Free Feature Making Calls Using the Telephone Display Panel...
  • Page 56: Answering A Call

    Use one these procedures to answer a call while you are on a call: Second Call Using the 2102, 3101 (both models), or 3102 Model Telephone: 1 Press the Hold button to put the current call on hold. 2 Press the Access button for the line on which the new call is arriving.
  • Page 57: Making Calls

    1 Pick up the handset, or press the Speaker button, or press an access button that is not currently being used. You hear a dial tone. If your telephone defaults to an internal line, dial the number you need to access an external line (for example, 9).
  • Page 58: Using The Telephone Display Panel

    You can use the Call History feature to display your Call Logs. These are History the logs of the 10 most recent calls to and from your telephone. From the Call Logs you can select calls and the phone automatically dials them.
  • Page 59: Viewing The User Directory

    If you have a Basic Telephone Model 3101, press the Center scroll c If you have a Basic Telephone Model 2101, press Feature + 600 and To select a call from the list and dial the call automatically, press the Slct button.
  • Page 60: Putting A Call On Hold

    6: S HAPTER TANDARD EATURES The Display Panel shows the first user in the directory. Use the Scroll buttons to locate a particular user. The Soft buttons have the following functions when viewing the User Directory: Putting a Call To put a call on hold: on Hold 1 While you are on a call, press the Hold button.
  • Page 61: Setting Up A Conference Call

    3 To toggle between the two calls, put the current call on hold and then press the Access button for the call you want to resume. Setting up a The conference feature enables you to have three people on one call Conference Call (3-way calling).
  • Page 62: Terminating Calls

    2 To disable Do Not Disturb mode, repeat step 1. The DND message disappears from the display panel and the red light goes out. Transferring Your This feature enables you to use any 3Com phone in the dialing domain as Phone Settings to your phone with all your phone’s settings.
  • Page 63: Transferring A Call

    Transferring a Call When you are on a call, the Transfer feature allows you to send the call from your telephone to any other internal line or, if your call permissions allow, to an external line. Unattended Transfer...
  • Page 64: Transferring A Call Directly To Voice Mail

    Ringer Volume — To raise or lower the volume of the ring, press the up or down Volume Control buttons repeatedly until the volume is at the level you prefer. Change your ringer volume while your telephone is ringing by listening to the ring tone.
  • Page 65: Speed Dialing

    1 Press the Program button. 2 Press the Speed Dial Access button to which you want to associate a telephone number. This message appears on the Display Panel: Where <#> is the number of the speed dial Access button you selected.
  • Page 66: Call Park

    Use the Call Park feature to place a call in a holding pattern and make it available for you or for another user to pick up from any telephone on the system. The recipient can retrieve the call from any 3Com IP phone by dialing the Call Park extension.
  • Page 67: Using A Headset (3102 Phone Only)

    Call Park extension. 3 To notify another user about the parked call. a From a 3Com telephone, select an Access button for outgoing calls b When the call is answered, tell the user the Call Park extension c Hang up.
  • Page 68: Returning To The Headset After A Long Delay

    If you plan to not use the headset for a long time, 3Com recommends that you set the mute and headset buttons on the amplifier to Off and hang up the handset on your telephone.
  • Page 69: Advanced Features

    Your administrator determines whether the features in this chapter are available for your telephone or for the entire system. Some of these features may not be available to you.
  • Page 70: Accessing The Vcx 7000 User Interface

    Accessing the You can use the VCX 7000 User Interface to access and manage VCX 7000 User advanced VCX telephone features, change your web login password, and Interface modify your personal account information. The the VCX 7000 User Interface is a web-based application. Before you...
  • Page 71: Vcx 7000 User Interface Overview

    VCX 7000 User The Welcome window shown in Interface Overview of the VCX V7000 User Interface. The left column displays four options: Each option (except Log Out) is associated with a set of tabbed pages shown on the right side of the window. When you select an option, the set of tabbed pages changes.
  • Page 72 7: A HAPTER DVANCED EATURES information on a page, click Help to launch the VCX 7000 User Interface online Help system. The following list provides a brief description of the features you can manage on each tabbed page. For detailed information, refer to the online Help.
  • Page 73: Enable Speed Dial Codes

    Enable Speed Dial This section describes how to enable and use speed dial codes set up Codes through the VCX 7000 User Interface. A speed dial code is a dialing string that you use instead of dialing an entire number. Speed dial codes are useful for replacing phone numbers that you dial frequently or phone numbers that have long dial strings.
  • Page 74: Enable Call Forwarding

    Enter the speed dial code for the number you want to call, for example *11. The system activates the speaker and dials the number. How long (in seconds) your telephone rings before the system forwards unanswered calls Where you want your call to be forwarded...
  • Page 75: Enabling The Ring No Answer Condition

    Calling Features option, then access the Call Forwarding tabbed page. Enable the appropriate forwarding conditions and click Save. Next, you must enter the appropriate access code and call forwarding number on your telephone. Enabling the Ring No To configure the Ring No Answer forwarding condition from the...
  • Page 76: Enabling The Busy Line Condition

    VCX 7000 User Interface. By default, the VCX system shows your Caller ID (your name and extension) on the display panel of the telephone receiving your call. You can use Privacy feature to control whether the VCX system sends your Caller ID when you make a call.
  • Page 77 Enable the appropriate settings and click Save. You can now enter the appropriate access code to control your Caller ID information on your telephone. To toggle the default setting on or off: 1 Pick up the handset or press Speaker.
  • Page 78: Enabling Bridge Extensions

    VCX 7000 User Interface. The VCX system allows you to set up your extension so that other users can receive your calls at their phone. Through the 3Com VCX Web Interface, you can grant permission to up to 10 users to receive calls intended for your extension;...
  • Page 79: Logging Out

    Logging Out To log out of the VCX 7000 User Interface, follow these steps: 1 From any screen, click the Log Out button just above the copyright notice. The Login screen appears. 2 Close your web browser. Logging Out...
  • Page 80 7: A HAPTER DVANCED EATURES...
  • Page 81: Index

    NDEX Numbers 2101 Basic Telephone 12 feature codes 15 figure and features 2102 Business Telephone 18 feature codes 23 figure and features line status lights 23 programmable access buttons 21 3101 Basic Telephone 28 feature codes 32 figure and features...
  • Page 82 3101SP Basic Telephone 30 music on hold 60 muting calls 61 see message waiting indicators parking a call 66 password for telephone and mailbox access 73 for VCX User Interface 70 changing 72 phone identifying 11 phone settings transferring to another phone 62...
  • Page 83 VCX User Interface accessing 70 logging out 79 login screen 70 voice mail transferring a call to 64 volume controlling 64...
  • Page 84 NDEX...

This manual is also suitable for:

Vcx 2101Vcx 3101Vcx 3102Vcx 3105Vcx v7000