Page 1 Installation Guide ™ ™ IP Telephony Solution System Release 9.0 http://www.3com.com/ 6W100-20090914 Published September 2009...
Page 2 3Com Corporation reserves the right to revise this documentation and to make changes in content from 01752-3064 time to time without obligation on the part of 3Com Corporation to provide notification of such revision or change. 3Com Corporation provides this documentation without warranty of any kind, either implied or expressed, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose.
Page 3: Table Of Contents
ONTENTS BOUT UIDE Conventions Notices Text Related Documentation Your Comments NSTALLATION UIDELINES Configuration Overview Software Configurations Hardware Configurations Single-Site Configurations Multi-Site Configurations Network Interface Configuration Tools Serial Cables Terminal Emulation Program Host Names License Keys Obtaining a LicenseKey File Installing a License File Backing Up License Files Keeping Your License Key Valid Gathering Site Information...
Page 4 Using DNS Single Office Configurations Worksheets Single Sites Regional Office with Mulitple Servers Branch Office Worksheet IP Messaging Client Worksheet IP T NSTALLING AN ELEPHONY AND ESSAGING ERVER Definition Where Used Sample Configuration Scripts Post-Installation Steps IP T NSTALLING AN ELEPHONY ERVER Definition...
Page 5 Attendant Console Adapter Cable Manually Configuring the 3105A Attendant Console Manually Configuring the 3105B Attendant Console Gateway Installation 3Com V7111 Analog Gateways 3Com V7122 Digital Gateways 3Com V6000 (Analog) Integrated Branch Communications platform 3Com V6100 (Digital) Integrated Branch Communications platform...
Page 6 Printer Configuration Overview Adding a Printer Adding a RAID Disk VLAN Configuration Configuring Devices for VLAN Operation NSTALLING THE NTELLIGENT ANAGEMENT ENTER Installing Intelligent Management Center 2000 DHCP ONFIGURING PTION ON A INDOWS ERVER Overview Creating Option 184 Editing Option 184 Values Configuring the IP Address of the Primary Server Configuring the IP Address of the Alternate Server Voice VLAN Configuration...
Page 7 Replacing a Disk on an IP Telephony Server Replacing a Disk (VCX Connect) Instructions (Single Site, Two Servers) Instructions (Single Site, Standalone Server) PECIFICATIONS 3Com 3103 Manager Telephone 3Com 3102 Business Telephone 3Com 2102 Business Telephones 3Com 3101 Basic Telephone 3Com 2101 Basic Telephone...
Page 9: About This Guide
This section contains an overview of this guide, lists guide conventions, related documentation, and product compatibility. This guide describes how to answer the questions in the installation scripts, which run when you first start any server in a 3Com V7000 ®...
Page 10: Text
BOUT UIDE Text Table 2 lists text conventions used in this guide. Table 2 Text Conventions Convention Description Screen displays This typeface represents information as it appears on the screen. The word “syntax” means that you must evaluate the syntax Syntax provided and then supply the appropriate values for the placeholders that appear in angle brackets.
Page 11: Related Documentation
Related These 3Com documents contain additional information about the Documentation products in this release that are a part of or support the 3Com Convergence Applications Suite. The following documents are a part of the VCX IP Telephony Solution: VCX Maintenance Guide ■...
Page 12 BOUT UIDE Example: VCX Installation Guide Part Number 900-0376-01 Rev AA Page 25 Please address all questions regarding the 3Com software and hardware to your authorized 3Com representative.
Page 13: Pre -Installation Guidelines
NSTALLATION UIDELINES The 3Com® VCX IP Telephony Solution delivers reliable, highly-scalable, comprehensive standards-based IP telephony for large enterprises. This chapter provides an overview of and pre-installation guidelines for the V7000 Networked Telephony Systems. ™ Configuration Overview ■ Software Configurations ■...
Page 14: Configuration Overview
1: P HAPTER NSTALLATION UIDELINES Configuration The VCX IP Telephony Solution (referred to in this guide as the VCX Overview system) merges telephony with networking by delivering business telephone service over a data network. VCX servers run the VCX operating system and host software components such as the Call Processor, VCX applications (such as IP Messaging), and configuration databases.
Page 15: Software Configurations
Accounting Service — Sends, exports, and manages CDRs. ■ SIP Phone Downloader — Loads an application image on to a 3Com ■ phone, which enables SIP support on the phone. Common Agent — Connects VCX software components such as the ■...
Page 16: Hardware Configurations
Call Records Service is enabled on the Primary IP Telephony and Messaging or Primary IP Telephony server only. Hardware VCX V7000 systems can support single offices and multiple offices. Configurations Configurations can include regional and branch offices. To determine the number and type of servers you need, contact your Voice Authorized 3Com Representative.
Page 17: Single-Site Configurations
The V7000-series systems (with IBM X3250m2 or IBM X3650 servers), the 3Com V6000 (Analog) Integrated Branch Communications Platform, and the 3Com V6100 (Digital) Integrated Branch are the current standard hardware platforms. Communications Platform The next two sections describe typical examples of single-site and multi-site configurations.
Page 18 Call Records Server Uses the Call Records Server running on the configuration above ■ Each branch office can operate with an IBM X3250m2 server, a 3Com V6000 (Analog) Integrated Branch server, or a V6100 (Digital) Integrated Branch server.
Page 19: Network Interface Configuration
Hardware Configurations The version 7.1 upgrade procedure allows you to enable Global Voicemail Integration on servers running IP Messaging software. However, you must install IP Messaging software on a GVCS, and then set up the GVCS through the IP Messaging administrator configuration interface before enabling Global Voicemail Integration on regional and branch office IP Messaging servers.
Page 20: Tools
Sufficient length to reach from the PC to the VCX server ■ The serial cable for 3Com V6000 (Analog) and V6100 (Digital) servers comes with the server. One end connects to the serial port (marked 1010) on the connection module located in the middle lower portion of the front panel.
Page 21: Host Names
Host Names Host Names When you configure the networking parameters of any VCX server, the script prompts you to assign a host name to the server. A fully qualified hostname is one that includes the DNS domain name as the suffix (Example: vcx01.yourdomain.com). The hostname that you enter when configuring the VCX networking parameters is the unqualified hostname.
Page 22: License Keys
The command returns a value similar to the following: SNAm-Fro7-vrJa-YKhH-H8az-db7Q Request a license from your 3Com Voice Authorized Reseller, who will supply the license key that corresponds to the machine ID. For the sample machine id shown above the license key filename would be: SNAm-Fro7-vrJa-YKhH-H8az-db7Q.activation.key...
Page 23: Backing Up License Files
IP Messaging clients. Backing Up License 3Com strongly recommends that users save copies of their license key Files files in a separate safe location. If any VCX server experiences a disk failure or any other problem that requires the VCX software to be reinstalled, the license key file will be available during that process.
Page 24: Gathering Site Information
HAPTER NSTALLATION UIDELINES Gathering Site The VCX V7000 hardware servers communicate with each other using IP Information addresses. These addresses must be dedicated (static) and must be compatible with your network design. The next sections describe the information you need to gather or decide for each of these systems.
Page 25: Worksheets
Worksheets Other Network Information You must know the appropriate subnetwork mask for each network segment on which you plan to install one or more of the servers. You must know the IP address of the network gateway for each network segment.
Page 26: Single Sites
1: P HAPTER NSTALLATION UIDELINES Single Sites The two possible single-site configurations are: Single pair (2 servers) — Primary and secondary servers both run the IP ■ Telephony and Messaging configuration. The Call Records Service is enabled only on the primary server. Two pairs (4 servers) —...
Page 27 Worksheets Table 5 Worksheet for Single Sites or Small Regional Offices (continued) Configuration Parameter Value for Your Site Secondary Call Processing Server IP Address Secondary Auth & Dir Server IP Address Secondary IP Messaging Server IP Address Secondary Server Host Name (see Host Names page 21 for more information)
Page 28 1: P HAPTER NSTALLATION UIDELINES Table 5 Worksheet for Single Sites or Small Regional Offices (continued) Configuration Parameter Value for Your Site Other Server Information Primary Call Processing Server IP Address Secondary Call Processing Server IP Address Primary Auth & Dir Server IP Address Secondary Auth &...
Page 29 Worksheets Table 5 Worksheet for Single Sites or Small Regional Offices (continued) Configuration Parameter Value for Your Site Second UPS IP address Second UPS 'write' community string UPS Low Battery Threshold (%) Additional IP Messaging Service Parameters Hostname of peer IP Messaging system Is Global Voicemail enabled? Is this a Central Server for Global Voicemail? If no, IP address of Global VM Central Server...
Page 30 1: P HAPTER NSTALLATION UIDELINES Table 5 Worksheet for Single Sites or Small Regional Offices (continued) Configuration Parameter Value for Your Site Additional Auth & Dir Service Parameters Password for access to cworks account Same as cworks password specified earlier Additional Common Agent Parameters Trap Destination IP Address Trap Community String...
Page 31: Regional Office With Mulitple Servers
Worksheets Regional Office with Each worksheet is for a specific server type: Mulitple Servers Call Records Server (Table ■ Call Processing (Table ■ Authentication & Directory (Table ■ IP Telephony (Table ■ IP Messaging (Table ■...
Page 32 1: P HAPTER NSTALLATION UIDELINES Call Records Server Fill in one sheet per server. Table 6 Call Records Server Configuration Parameter Value for Your Site Host Name (see Host Names page 21 for more information) Site ID Site Description IP Address (eth0) Subnetwork Mask Default Gateway IP Addresses IP Address (eth1)
Page 33 Worksheets Table 6 Call Records Server (continued) Configuration Parameter Value for Your Site Password for the app Account UPS Parameters Will multiple UPS's power this server? Is this server the master? If no, IP address of the master If yes, polling Frequency (seconds) IP address of UPS's management card UPS 'write' community string Second UPS IP address...
Page 34 1: P HAPTER NSTALLATION UIDELINES Call Processing Server Fill in one sheet per server. Table 7 Call Processing Server Configuration Parameter Value for Your Site Primary Server Host Name (see Host Names page 21 for more information) Site ID Site Description IP Address (eth0) Subnetwork Mask Default Gateway IP Addresses...
Page 35 Worksheets Table 7 Call Processing Server (continued) Configuration Parameter Value for Your Site DNS Search Path Primary NTP Server IP Address Secondary NTP Server IP Address Continent Country Time Zone Other Server Information Primary Auth & Dir Server IP Address Secondary Auth &...
Page 36 1: P HAPTER NSTALLATION UIDELINES Table 7 Call Processing Server (continued) Configuration Parameter Value for Your Site If yes, polling Frequency (seconds) IP address of UPS's management card UPS 'write' community string Second UPS IP address Second UPS 'write' community string UPS Low Battery Threshold (%) Additional Call Processing Parameters Additional Trusted Endpoint IP Address #1...
Page 37 Worksheets Table 7 Call Processing Server (continued) Configuration Parameter Value for Your Site Enable management station authentication? Authorized Management Station #1 IP Address Netmask Authorized Management Station #2 IP Address Netmask Authorized Management Station #3 IP Address Netmask Authorized Management Station #4 IP Address...
Page 38 1: P HAPTER NSTALLATION UIDELINES Authentication and Directory Server Fill in one sheet per server pair. Table 8 Authentication and Directory Server Configuration Parameter Value for Your Site Primary Server Host Name (see Host Names page 21 for more information) Site ID Site Description IP Address (eth0)
Page 39 Worksheets Table 8 Authentication and Directory Server (continued) Configuration Parameter Value for Your Site DNS and Time Zone Parameters Primary DNS Server IP Address Secondary DNS Server IP Address Tertiary DNS Server IP Address DNS Search Path Primary NTP Server IP Address Secondary NTP Server IP Address Continent Country...
Page 40 1: P HAPTER NSTALLATION UIDELINES Table 8 Authentication and Directory Server (continued) Configuration Parameter Value for Your Site UPS Parameters Will multiple UPS's power this server? Is this server the master? If no, IP address of the master If yes, polling Frequency (seconds) IP address of UPS's management card UPS 'write' community string Second UPS IP address...
Page 41 Worksheets IP Telephony Server Fill in one sheet per server pair. Table 9 IP Telephony Server Configuration Parameter Value for Your Site Primary Server Host Name (see Host Names page 21 for more information) Site ID Site Description IP Address (eth0) Subnetwork Mask Default Gateway IP Addresses IP Address (eth1)
Page 42 1: P HAPTER NSTALLATION UIDELINES Table 9 IP Telephony Server (continued) Configuration Parameter Value for Your Site Tertiary DNS Server IP Address DNS Search Path Primary NTP Server IP Address Secondary NTP Server IP Address Continent Country Time Zone Other Server Information Primary Call Processing Server IP Address Secondary Call Processing Server IP Address Primary Auth &...
Page 43 Worksheets Table 9 IP Telephony Server (continued) Configuration Parameter Value for Your Site Password for the vcx Account UPS Parameters Will multiple UPS's power this server? Is this server the master? If no, IP address of the master If yes, polling Frequency (seconds) IP address of UPS's management card UPS 'write' community string Second UPS IP address...
Page 44 1: P HAPTER NSTALLATION UIDELINES Table 9 IP Telephony Server (continued) Configuration Parameter Value for Your Site Netmask Authorized Management Station #3 IP Address Netmask Authorized Management Station #4 IP Address...
Page 45 Worksheets IP Messaging Server Fill in one sheet per server pair. Table 10 IP Messaging Server Configuration Parameter Value for Your Site Primary Server Host Name (see Host Names page 21 for more information) Site ID Site Description IP Address (eth0) Subnetwork Mask Default Gateway IP Addresses IP Address (eth1)
Page 46 1: P HAPTER NSTALLATION UIDELINES Table 10 IP Messaging Server (continued) Configuration Parameter Value for Your Site Tertiary DNS Server IP Address DNS Search Path Primary NTP Server IP Address Secondary NTP Server IP Address Continent Country Time Zone Other Server Information Primary Call Processing Server IP Address Secondary Call Processing Server IP Address Primary Auth &...
Page 47 Worksheets Table 10 IP Messaging Server (continued) Configuration Parameter Value for Your Site UPS 'write' community string Second UPS IP address Second UPS 'write' community string UPS Low Battery Threshold (%) Additional IP Messaging Service Parameters Hostname of peer IP Messaging system Is Global Voicemail enabled? Is this a Central Server for Global Voicemail? If no, IP address of Global VM Central Server...
Page 48 1: P HAPTER NSTALLATION UIDELINES Table 10 IP Messaging Server (continued) Configuration Parameter Value for Your Site Additional Auth & Dir Service Parameters Password for access to cworks account Same as cworks password specified earlier Enable System Speed Dial Master? Additional Common Agent Parameters Trap Destination IP Address Trap Community String...
Page 49: Branch Office Worksheet
Worksheets Branch Office Typically a branch office server will run the IP Telephony and Messaging Worksheet Server, the IP Telephony Server, or the IP Messaging Server. The following worksheet contains fields for all three types of servers. Consult the configuration script examples for branch offices to determine which fields are required.
Page 50 1: P HAPTER NSTALLATION UIDELINES Table 11 Branch Offices (continued) Configuration Parameter Value for Your Site Other Server Information Primary Call Processing Server IP Address Secondary Call Processing Server IP Address Primary Auth & Dir Server IP Address Secondary Auth & Dir Server IP Address Primary IP Messaging Server IP Address Secondary IP Messaging Server IP Address Global Parameters...
Page 51 Worksheets Table 11 Branch Offices (continued) Configuration Parameter Value for Your Site Second UPS IP address Second UPS 'write' community string UPS Low Battery Threshold (%) Additional Call Processing Parameters Additional Trusted Endpoint IP Address #1 Additional Trusted Endpoint IP Address #2 Adhoc Conference IP Address Additional IP Messaging Service Parameters Is Global Voicemail enabled?
Page 52 1: P HAPTER NSTALLATION UIDELINES Table 11 Branch Offices (continued) Configuration Parameter Value for Your Site Text to Speech Server #4 IP Address Additional Auth & Dir Service Parameters Password for access to cworks account Same as cworks password specified earlier Additional Common Agent Parameters Trap Destination IP Address Trap Community String...
Page 53: Ip Messaging Client Worksheet
Worksheets IP Messaging Client IP Messaging can be configured as a group of servers where one server is Worksheet the main server and the others are clients. Use this worksheet for the clients. IP Messaging Client Fill in one sheet per client. Table 12 IP Messaging Client Configuration Parameter Value for Your Site...
Page 54 1: P HAPTER NSTALLATION UIDELINES Table 12 IP Messaging Client (continued) Configuration Parameter Value for Your Site Primary IP Messaging Server IP Address Global Parameters Default Dialing Domain 1.1.1.1 Additional System Parameters Password for the root Account Password for the vcx Account Password for the app Account UPS Parameters Will multiple UPS's power this server?
Page 55 Worksheets Table 12 IP Messaging Client (continued) Configuration Parameter Value for Your Site Additional Trap Community String Write Community String Read Community String Enable management station authentication? Authorized Management Station #1 IP Address Netmask Authorized Management Station #2 IP Address Netmask Authorized Management Station #3 IP Address Netmask...
Page 56 1: P HAPTER NSTALLATION UIDELINES...
Page 57: Installing An Ip Telephony And Messaging Server
An IP Telephony and Messaging Server is used wherever all VCX services are needed on a single server. To determine where this server can be used in your configuration, contact your Voice Authorized 3Com Representative. CAUTION: Before you configure any server, you must first obtain and install a valid license key file on that server.
Page 58: Sample Configuration Scripts
Depending on the number of users that are to be supported by the server, the software is installed on a 3Com V6000 (Analog), a 3Com V6100 (Digital), an IBM X3250m2, or an IBM X3650 machine.
Page 59 Configuring a Primary IP Telephony and Messaging Server To begin the configuration process, enter this command: vcx-setup The configuration script starts. The first portion deals with network configuration. Sample Network Configuration Script — Primary VCX Server --------------------------------------------------------------------------- ------------- Welcome to the VCX Network Configuration Wizard ------------- --------------------------------------------------------------------------- This wizard sets up networking and related services.
Page 60 2: I IP T HAPTER NSTALLING AN ELEPHONY AND ESSAGING ERVER Sample Network Configuration Script — Primary Server (continued) --------------------- Configuring IP Interface 'eth1' --------------------- Interface State : enabled Change the default value (disabled) to enabled. IP Address Network Subnet Mask Default Gateway Address Enter the IP address for this server’s eth1 interface and the subnet mask and default gateway address appropriate for this site.
Page 61 Will this system use UTC? [no] : Please select a geographic location from the following list: 1. Africa 2. Americas 3. Antarctica Sample Network Configuration Script — Primary Server (continued) 4. Arctic Ocean 5. Asia 6. Atlantic Ocean 7. Australia 8.
Page 62 2: I IP T HAPTER NSTALLING AN ELEPHONY AND ESSAGING ERVER 5. Aleutian Islands 6. Central Time 7. Central Time - Michigan - Wisconsin border 8. Central Time - North Dakota - Oliver County 9. Eastern Standard Time - Indiana - Crawford County 10.
Page 63 Sample Network Configuration Script — Primary Server (continued) 12. Eastern Standard Time - Indiana - most locations 13. Eastern Time 14. Eastern Time - Kentucky - Louisville area 15. Eastern Time - Kentucky - Wayne County 16. Eastern Time - Michigan - most locations 17.
Page 64 2: I IP T HAPTER NSTALLING AN ELEPHONY AND ESSAGING ERVER End of Sample Network Configuration Script — Primary Server Is all of the above information correct? [yes] : Press the Enter or Return key to accept the default answer (yes). If you want to change any of the information, enter no.
Page 65 Sample Services Configuration Script — Primary Server ----------------------- Select System Configuration ----------------------- Individual systems may provide various services in a VCX installation. You must select the appropriate set of services which this system is to provide. Be certain that the selection corresponds to the functionality you have purchased.
Page 66 2: I IP T HAPTER NSTALLING AN ELEPHONY AND ESSAGING ERVER Sample Services Configuration Script — Primary Server (continued) ---------------------------------------------------------------------------- ------------- Welcome to the VCX Service Configuration Wizard -------------- ---------------------------------------------------------------------------- This wizard sets up VCX services. Do you wish to configure services at this time? [Y] Press the Enter or Return key to accept the suggested answer (Y).
Page 68 2: I IP T HAPTER NSTALLING AN ELEPHONY AND ESSAGING ERVER Sample Services Configuration Script — Primary Server (continued) The Customer Name identifies the company using this VCX system. Enter the customer name Enter the name of your company. Some VCX applications can use European date ordering. Answer 'Y' here to enable this.
Page 69 leave this entry blank. IP address of the secondary Call Processor Call Processor tasks are associated with the eth1 network interface. Enter the IP address of eth1 on the Secondary VCX Server. The Provisioning Service is used for web based configuration. Web Services provide access to IP Telephony services via the web server.
Page 70 2: I IP T HAPTER NSTALLING AN ELEPHONY AND ESSAGING ERVER The secondary Media Gateway is an additional interface between the VCX IP Telephony system and the external telephone network. If there is no secondary Media Gateway, leave this entry blank.
Page 71 Sample Services Configuration Script — Primary Server (continued) IP address of the secondary Media Gateway Enter the IP address of the analog or digital media gateway that this VCX server will use as the secondary way of connecting to the Public Switched Telephone Network (PSTN).
Page 72 2: I IP T HAPTER NSTALLING AN ELEPHONY AND ESSAGING ERVER Secondary Media Gateway : Enable Call Records Service : Password for cworks - this system : (encrypted) Do you wish to change any of the values shown? [N] Press the Enter or Return key to accept the default answer (N). If you want to change any of the information, enter Y.
Page 73 --------------- Configuring additional parameters for System --------------- CAUTION: Next, the system prompts you to enter the passwords for the Root, Oracle, Tomcat, Cworks, VCX, and App accounts. 3Com strongly recommends that customers change the default passwords for all of these accounts for security reasons.
Page 74 American Power Conversion (APC) Corporation. (For a list of supported APC UPS devices, consult with your 3Com Service Representative or your 3Com Voice Authorized Reseller.) If you answer Y to this question, the script prompts you with further questions about your UPS configuration.
Page 75 UPS 'write' community string Press the Enter or Return key to accept the default answer (private). CAUTION: 3Com strongly recommends that users change this string for security reasons. Enter the IP address assigned to the second UPS's management card or Ethernet interface.
Page 76 2: I IP T HAPTER NSTALLING AN ELEPHONY AND ESSAGING ERVER Sample Services Configuration Script — Primary Server (continued) Polling Frequency (seconds) If this server is a UPS Master, it polls the UPS at the interval that you specify here. Press the Enter or Return key to accept the default answer (30 seconds) or enter the frequency desired, in seconds.
Page 77 Sample Services Configuration Script — Primary Server (continued) Is Message Archival enabled? [N] Press the Enter or Return key to accept the default answer (N). Message archiving provides a secure (sftp) way to archive a copy of each voicemail message that is created. You cannot restore messages to user voice mailboxes.
Page 78 2: I IP T HAPTER NSTALLING AN ELEPHONY AND ESSAGING ERVER Press the Enter or Return key to accept the default answer (Y). Subscriber bulk import provides a way to import a large number of IP Messaging subscriber profiles at one time by creating a file that contains the subscriber information and then importing the file.
Page 79 Sample Services Configuration Script — Primary Server (continued) VCX Authentication & Directory Services can provide support for System Speed Dials. This feature must be enabled only for a single Site ID, and if replication is in use, the setting must be the same on the primary and secondary servers for that Site ID.
Page 80 Write Community String : private CAUTION: Press the Enter or Return key to accept the default answer (private). 3Com strongly recommends that users change this string for security reasons. The Read Community String specifies the community string to be used by a management station when sending read requests to this system.
Page 81 Sample Services Configuration Script — Primary Server (continued) Common Agent supports the SNMP V3 protocol. Answering 'Y' here will allow an SNMP management station to use the secure SNMP V3 protocol to manage this VCX system. (You will be able to configure passwords for pre-configured user names next. These authentication and privacy passwords should be used from EMS or other management stations when using SNMP V3.) Note that the SNMPV3 feature cannot be enabled from EMS or other management stations.
Page 82 2: I IP T HAPTER NSTALLING AN ELEPHONY AND ESSAGING ERVER Sample Network Configuration Script — Secondary VCX Server --------------------------------------------------------------------------- ------------- Welcome to the VCX Network Configuration Wizard ------------- --------------------------------------------------------------------------- This wizard sets up networking and related services. Configure networking now? [yes] : Press the Enter or Return key to accept the suggested answer (yes).
Page 83 Sample Network Configuration Script — Secondary Server (continued) ------------------------- Configuring DNS Servers ------------------------- Enter DNS servers one at a time. When done, enter 0.0.0.0 to stop. Primary DNS Server Secondary DNS Server Tertiary DNS Server Enter up to three DNS server IP addresses. ----------------------- Configuring DNS Search Path ----------------------- Press Enter to leave the current path unchanged, or specify a new search path, with spaces separating each entry.
Page 84 2: I IP T HAPTER NSTALLING AN ELEPHONY AND ESSAGING ERVER 9. Indian Ocean 10. Pacific Ocean Enter continent [2] : Press the Enter or Return key to accept the default answer (2), or enter the number for your geographic location.
Page 85 Sample Network Configuration Script — Secondary Server (continued) Please select a country from the following list: 1. Antigua & Barbuda 18. Ecuador 35. Panama 2. Anguilla 19. Grenada 36. Peru 3. Netherlands Antilles 20. French Guiana 37. St Pierre & Miquelon 4.
Page 86 2: I IP T HAPTER NSTALLING AN ELEPHONY AND ESSAGING ERVER Sample Network Configuration Script — Secondary Server (continued) 20. Mountain Time - Navajo 21. Mountain Time - south Idaho & east Oregon 22. Pacific Time Enter zone [13] : Press the Enter or Return key to accept the default answer (13), or enter the number for your time zone.
Page 87 Sample Services Configuration Script — Secondary Server ----------------------- Select System Configuration ----------------------- Individual systems may provide various services in a VCX installation. You must select the appropriate set of services which this system is to provide. Be certain that the selection corresponds to the functionality you have purchased.
Page 88 2: I IP T HAPTER NSTALLING AN ELEPHONY AND ESSAGING ERVER Sample Services Configuration Script — Secondary Server (continued) ---------------------------------------------------------------------------- ------------- Welcome to the VCX Service Configuration Wizard -------------- ---------------------------------------------------------------------------- This wizard sets up VCX services. Do you wish to configure services at this time? [Y] Press the Enter or Return key to accept the suggested answer (Y).
Page 89 Sample Services Configuration Script — Secondary Server (continued) The Customer Name identifies the company using this VCX system. Enter the customer name Enter the name of your company. Some VCX applications can use European date ordering. Answer 'Y' here to enable this.
Page 90 2: I IP T HAPTER NSTALLING AN ELEPHONY AND ESSAGING ERVER Sample Services Configuration Script — Secondary Server (continued) In order to support "ad-hoc" conferences with more than 3 participants, the Adhoc Conference Service is used. This service should be enabled on this server, unless another server dedicated to Adhoc Conferencing will be used instead.
Page 91 The primary Media Gateway acts as the interface between the VCX IP Telephony system and the external telephone network. IP address of the primary Media Gateway Enter the IP address of the analog or digital media gateway that this VCX server will use as the primary way of connecting to the Public Switched Telephone Network (PSTN).
Page 92 2: I IP T HAPTER NSTALLING AN ELEPHONY AND ESSAGING ERVER Sample Services Configuration Script — Secondary Server (continued) IP address of the secondary Media Gateway Enter the IP address of the analog or digital media gateway that this VCX server will use as the secondary way of connecting to the Public Switched Telephone Network (PSTN).
Page 93 --------------- Configuring additional parameters for System --------------- CAUTION: Next, the system prompts you to enter the passwords for the Root, Oracle, Tomcat, VCX, and App accounts. 3Com strongly recommends that customers change the default passwords for all of these accounts for security reasons.
Page 94 2: I IP T HAPTER NSTALLING AN ELEPHONY AND ESSAGING ERVER Sample Services Configuration Script — Secondary Server (continued) Root account password.A blank entry means 'no change'. Password Password (confirm) Oracle account password. A blank entry means 'no change'. Password Password (confirm) Tomcat account password.
Page 95 American Power Conversion (APC) Corporation.(For a list of supported APC UPS devices, consult with your 3Com Service Representative or your 3Com Voice Authorized Reseller.) If you answer Y to this question, the script prompts you with further questions about your UPS configuration.
Page 96 UPS be changed.) UPS 'write' community string Press the Enter or Return key to accept the default answer (private). CAUTION: 3Com strongly recommends that users change this string for security reasons. Second UPS IP address If you are using a second UPS, enter the IP address of the second UPS's management card or Ethernet interface.
Page 97 Sample Services Configuration Script — Secondary Server (continued) Polling Frequency (seconds) Press the Enter or Return key to accept the default answer (30 seconds) or enter the frequency desired, in seconds. A 'low battery' condition is reached when the battery charge reaches a defined threshold percentage.
Page 98 2: I IP T HAPTER NSTALLING AN ELEPHONY AND ESSAGING ERVER Sample Services Configuration Script — Secondary Server (continued) Is Message Archival enabled? [N] Press the Enter or Return key to accept the default answer (N). Message archiving provides a secure (sftp) way to archive a copy of each voicemail message that is created.
Page 99 Sample Services Configuration Script — Secondary Server (continued) IP Messaging includes support for Text To Speech (TTS) via one or more external servers. To use this feature you must answer 'Y' here. Is Text To Speech (TTS) enabled? [N] Press the Enter or Return key to accept the default answer (N). If you answer Y to this question, the script prompts you for the IP address of up to four Text-to-Speech Servers.
Page 100 2: I IP T HAPTER NSTALLING AN ELEPHONY AND ESSAGING ERVER Sample Services Configuration Script — Secondary Server (continued) Login Password : ****** Login Password (confirm) : ****** This cworks password is used for authentication when replicating this server's database on a remote Authentication and Directory server. This password must be the same as the cworks account password on the remote server.
Page 101 Write Community String : private CAUTION: Press the Enter or Return key to accept the default answer (private). 3Com strongly recommends that users change this string for security reasons. The Read Community String specifies the community string to be used by a management station when sending read requests to this system.
Page 102 2: I IP T HAPTER NSTALLING AN ELEPHONY AND ESSAGING ERVER Sample Services Configuration Script — Secondary Server (continued) Enable management station authentication? [N] Press the Enter or Return key to accept the default answer (N). To enable management station authentication, enter Y. The script will then accept the IP addresses of up to four network management stations.
Page 103 default subnet mask of 255.255.255.255, press the Enter or Return key at the Netmask prompt.
Page 104 2: I IP T HAPTER NSTALLING AN ELEPHONY AND ESSAGING ERVER Sample Services Configuration Script — Secondary Server (continued) IP Address of the fourth Authorized Management Station for this system. blank value is allowed. Authorized Address Netmask for the fourth Authorized Management Station Netmask Enter the IP address and the subnet mask appropriate for the fourth Authorized Management Station.
Page 105 Sample Services Configuration Script — Secondary Server (continued) ---------------------------------------------------------------------------- Please wait while the wizard completes. The script now saves all of the configuration parameters, displays several status messages, and exits. End of Sample Services Configuration Script — Secondary VCX Server...
Page 106 Authentication and Directory server, you may have to drop database replication by logging in on the regional Authentication and Directory server as cworks and entering these commands: cd /opt/3com/VCX/vcxdata/bin ./dropReplication To set up a branch office schema on the regional Authentication and...
Page 107 When you install the branch office server, use this site name. Site names can be up to 22 characters long and can contain only the characters A-Z, a-z, and 0-9. No punctuation characters, spaces, or tabs may be used. 5 When the script prompts you with this question, enter y. Do you want to continue with the above settings ? [n/y]: CAUTION: Before you begin the installation process on the branch office server, first verify that the regional office Authentication and Directory...
Page 108 2: I IP T HAPTER NSTALLING AN ELEPHONY AND ESSAGING ERVER Sample Network Configuration Script — Branch Office Server (continued) --------------------- Configuring IP Interface 'eth0' --------------------- IP Address Network Subnet Mask Default Gateway Address Enter an IP Address, Network Subnet Mask, and Default Gateway Address that are appropriate for this branch office.
Page 109 Sample Network Configuration Script — Branch Office Server (continued) -------------------------- Configuring Time Zone -------------------------- The system can be set to use Coordinated Universal Time (UTC, sometimes called Greenwich Mean Time or GMT) or to a local timezone. Most systems use a local timezone.
Page 110 2: I IP T HAPTER NSTALLING AN ELEPHONY AND ESSAGING ERVER 2. Alaska Time - Alaska panhandle 3. Alaska Time - Alaska panhandle neck 4. Alaska Time - west Alaska 5. Aleutian Islands...
Page 111 Sample Network Configuration Script — Branch Office Server (continued) 6. Central Time 7. Central Time - Michigan - Wisconsin border 8. Central Time - North Dakota - Oliver County 9. Eastern Standard Time - Indiana - Crawford County 10. Eastern Standard Time - Indiana - Starke County 11.
Page 112 2: I IP T HAPTER NSTALLING AN ELEPHONY AND ESSAGING ERVER Sample Network Configuration Script — Branch Office Server (continued) Is all of the above information correct? [yes] : Review the information for accuracy and if it is correct, press the Enter or Return key.
Page 113 Sample Services Configuration Script — Branch Office Server (continued) Are you absolutely certain that you wish to configure this system as an 'IP Telephony and IP Messaging Services' server? If you answer 'no' here you can choose an alternative configuration. Confirm selection? [no] : yes Enter yes and press the Enter or Return key to confirm your selection.
Page 114 2: I IP T HAPTER NSTALLING AN ELEPHONY AND ESSAGING ERVER Sample Services Configuration Script — Branch Office Server (continued) Enter a unique identifier for this site Enter an identifier for the branch office in which this server will reside. The Customer Name identifies the company using this VCX system.
Page 115 Sample Services Configuration Script — Branch Office Server (continued) The secondary Authentication & Directory Service acts as a backup to the primary Authentication & Directory Service and provides authentication, authorization, and certain user-specific functions.If there is no secondary Auth & Dir Service in your installation, leave this entry blank.
Page 116 --------------- Configuring additional parameters for System --------------- CAUTION: Next, the system prompts you to enter the passwords for the Root, Oracle, Tomcat, VCX, and App accounts. 3Com strongly recommends that customers change the default passwords for all of these accounts for security reasons.
Page 117 American Power Conversion (APC) Corporation. (For a list of supported APC UPS devices, consult with your 3Com Service Representative or your 3Com Voice Authorized Reseller.) If you answer Y to this question, the script prompts you with further questions about your UPS configuration.
Page 118 UPS 'write' community string Press the Enter or Return key to accept the default answer (private). CAUTION: 3Com strongly recommends that users change this string for security reasons. The VCX system polls the UPS at regular intervals to get status information.
Page 119 Sample Services Configuration Script — Branch Office Server (continued) A 'low battery' condition is reached when the battery charge reaches a defined threshold percentage. Low Battery Threshold (%) Press the Enter or Return key to accept the default answer (25%) or enter a different threshold percentage.
Page 120 2: I IP T HAPTER NSTALLING AN ELEPHONY AND ESSAGING ERVER Sample Services Configuration Script — Branch Office Server (continued) IP Messaging includes an optional ability to back up messages to an external server. Enable data backup server for IPMS? [N] Press the Enter or Return key to accept the default answer (N).
Page 121 Sample Services Configuration Script — Branch Office Server (continued) IP Messaging includes support for Text To Speech (TTS) via one or more external servers. To use this feature you must answer 'Y' here. Is Text To Speech (TTS) enabled? [N] Press the Enter or Return key to accept the default answer (N).
Page 122 Write Community String : private CAUTION: Press the Enter or Return key to accept the default answer (private). 3Com strongly recommends that users change this string for security reasons. The Read Community String specifies the community string to be used by a management station when sending read requests to this system.
Page 123 Sample Services Configuration Script — Branch Office Server (continued) Common Agent supports a management station authentication feature. Answering 'Y' here will allow only a set of pre-identified SNMP management stations to manage the system. (You will be able to enter IP addresses of authorized management stations next.
Page 124: Post-Installation Steps
2: I IP T HAPTER NSTALLING AN ELEPHONY AND ESSAGING ERVER Post-Installation IP Messaging servers use the list of trusted endpoints on the Call Steps Processing (Call) servers to determine whether to accept connections from branch offices servers. After you install a branch office IP Telephony and Messaging system, you must define the branch office server as a trusted end point on the VCX Call Processing Server in the associated regional office.
Page 125: Installing An Ip Telephony Server
Where Used An IP Telephony Server is used wherever all VCX services except IP Messaging are required on a single server. To determine where this server can be used in your configuration, contact your Voice Authorized 3Com Representative. Sample Configuration...
Page 126 3: I IP T HAPTER NSTALLING AN ELEPHONY ERVER Configuring a Primary IP Telephony Server (Single Site) To begin the configuration process, enter this command: vcx-setup The configuration script starts. The first portion deals with network configuration. Sample Network Configuration Script — Primary IP Telephony Server --------------------------------------------------------------------------- ------------- Welcome to the VCX Network Configuration Wizard ------------- ---------------------------------------------------------------------------...
Page 127 Sample Network Configuration Script — Primary IP Telephony Server (continued) --------------------- Configuring IP Interface 'eth1' --------------------- Interface State : enabled Change the default value (disabled) to enabled. IP Address Network Subnet Mask Default Gateway Address Enter the IP address for this server’s eth1 interface and the subnet mask and default gateway address appropriate for this site.
Page 128 3: I IP T HAPTER NSTALLING AN ELEPHONY ERVER Please select a geographic location from the following list: 1. Africa 2. Americas 3. Antarctica 4. Arctic Ocean 5. Asia...
Page 129 Sample Network Configuration Script — Primary IP Telephony Server (continued) 6. Atlantic Ocean 7. Australia 8. Europe 9. Indian Ocean 10. Pacific Ocean Enter continent [2] : Press the Enter or Return key to accept the default answer (2), or enter the number for your geographic location.
Page 130 3: I IP T HAPTER NSTALLING AN ELEPHONY ERVER Sample Network Configuration Script — Primary IP Telephony Server (continued) 13. Eastern Time 14. Eastern Time - Kentucky - Louisville area 15. Eastern Time - Kentucky - Wayne County 16. Eastern Time - Michigan - most locations 17.
Page 131 Sample Services Configuration Script — Primary IP Telephony Server ----------------------- Select System Configuration ----------------------- Individual systems may provide various services in a VCX installation. You must select the appropriate set of services which this system is to provide. Be certain that the selection corresponds to the functionality you have purchased.
Page 132 3: I IP T HAPTER NSTALLING AN ELEPHONY ERVER Sample Services Configuration Script — Primary IP Telephony Server (continued) ---------------------------------------------------------------------------- ------------- Welcome to the VCX Service Configuration Wizard -------------- ---------------------------------------------------------------------------- This wizard sets up VCX services. Do you wish to configure services at this time? [Y] Press the Enter or Return key to accept the suggested answer (Y).
Page 133 Sample Services Configuration Script — Primary IP Telephony Server (continued) Enter a description for this site Enter a site description of your choice. In a regional office, IP Messaging can be used in two ways. In a Global Messaging configuration, the regional IP Messaging systems are used by the entire organization including branch offices.
Page 134 3: I IP T HAPTER NSTALLING AN ELEPHONY ERVER IP address of secondary Provisioning & Web Services Provisioning & Web Services tasks are associated with the eth0 network interface. Enter the IP address of eth0 on the Secondary IP Telephony Server.
Page 135 Sample Services Configuration Script — Primary IP Telephony Server (continued) IP address of the primary IP Messaging Service IP Messaging tasks are associated with the eth0 network interface. Enter the IP address of eth0 on the Primary IP Messaging Server. The secondary IP Messaging Service is a backup for voice mail and other messaging services.
Page 136 ----------- Configuring additional parameters for System ----------- CAUTION: Next, the system prompts you to enter the passwords for the Root, Oracle, Tomcat, VCX, and App accounts. 3Com strongly recommends that customers change the default passwords for all of these accounts for security reasons.
Page 137 Oracle account password. A blank entry means 'no change'. Password Password (confirm) Tomcat account password. A blank entry means 'no change'. Password Password (confirm)
Page 138 American Power Conversion (APC) Corporation. (For a list of supported APC UPS devices, consult with your 3Com Service Representative or your 3Com Voice Authorized Reseller.) If you answer Y to this question, the script prompts you with further questions about your UPS configuration.
Page 139 UPS be changed.) UPS 'write' community string Press the Enter or Return key to accept the default answer (private). CAUTION: 3Com strongly recommends that users change this string for security reasons.
Page 140 3: I IP T HAPTER NSTALLING AN ELEPHONY ERVER Sample Services Configuration Script — Primary IP Telephony Server (continued) Enter the IP address assigned to the second UPS's management card or Ethernet interface. Note: The UPS must already be configured with this address.
Page 141 Sample Services Configuration Script — Primary IP Telephony Server (continued) ---------- Configuring additional parameters for Call Processor ----------- Trusted Endpoints are allowed to send SIP Notify messages to the Call Processor. Certain Trusted Endpoints are configured automatically. Additional Trusted Endpoints can be entered here. Enter a blank input to indicate that all endpoints have been entered.
Page 142 : public CAUTION: Press the Enter or Return key to accept the default answer (public). 3Com strongly recommends that users change this string for security reasons. In some cases it may be desirable for SNMP Traps to be sent to multiple destinations.
Page 143 IP Address of the first additional trap destination for this system. Trap Destination If desired, enter the IP address of an additional PC or other system on which you are running your network management software (for example, EMS).
Page 144 Write Community String : private CAUTION: Press the Enter or Return key to accept the default answer (private). 3Com strongly recommends that users change this string for security reasons. The Read Community String specifies the community string to be used by a management station when sending read requests to this system.
Page 145 ----------------------------------------------------------------------------...
Page 146 3: I IP T HAPTER NSTALLING AN ELEPHONY ERVER Sample Services Configuration Script — Primary IP Telephony Server (continued) Please wait while the wizard completes. The script now saves all of the configuration parameters, displays several status messages, and exits. End of Sample Services Configuration Script —...
Page 147 Configuring a Secondary IP Telephony Server (Single Site) To begin the configuration process, enter this command: vcx-setup- The configuration script starts. The first portion deals with network configuration. Sample Network Configuration Script — Secondary IP Telephony Server --------------------------------------------------------------------------- ------------- Welcome to the VCX Network Configuration Wizard ------------- --------------------------------------------------------------------------- This wizard sets up networking and related services.
Page 148 3: I IP T HAPTER NSTALLING AN ELEPHONY ERVER Sample Network Configuration Script — Secondary IP Telephony Server (continued) --------------------- Configuring IP Interface 'eth1' --------------------- Interface State : enabled Change the default value (disabled) to enabled. IP Address Network Subnet Mask Default Gateway Address Enter the IP address for this server’s eth1 interface and the subnet mask and default gateway address appropriate for this site.
Page 149 Please select a geographic location from the following list: 1. Africa 2. Americas 3. Antarctica 4. Arctic Ocean 5. Asia...
Page 150 3: I IP T HAPTER NSTALLING AN ELEPHONY ERVER Sample Network Configuration Script — Secondary IP Telephony Server (continued) 6. Atlantic Ocean 7. Australia 8. Europe 9. Indian Ocean 10. Pacific Ocean Enter continent [2] : Press the Enter or Return key to accept the default answer (2), or enter the number for your geographic location.
Page 151 Sample Network Configuration Script — Secondary IP Telephony Server (continued) 13. Eastern Time 14. Eastern Time - Kentucky - Louisville area 15. Eastern Time - Kentucky - Wayne County 16. Eastern Time - Michigan - most locations 17. Hawaii 18. Mountain Standard Time - Arizona 19.
Page 152 3: I IP T HAPTER NSTALLING AN ELEPHONY ERVER Sample Services Configuration Script — Secondary IP Telephony Server (continued) --------------------------------------------------------------------------- Please wait while the wizard completes. ----------------------- Select System Configuration ----------------------- Individual systems may provide various services in a VCX installation. You must select the appropriate set of services which this system is to provide.
Page 153 Sample Services Configuration Script — Secondary IP Telephony Server (continued) ---------------------------------------------------------------------------- ------------- Welcome to the VCX Service Configuration Wizard -------------- ---------------------------------------------------------------------------- This wizard sets up VCX services. Do you wish to configure services at this time? [Y] ------------------------- Configuring VCX Services ------------------------- This server runs IP Telephony services.
Page 154 3: I IP T HAPTER NSTALLING AN ELEPHONY ERVER Sample Services Configuration Script — Secondary IP Telephony Server (continued) In a regional office, IP Messaging can be used in two ways. In a Global Messaging configuration, the regional IP Messaging systems are used by the entire organization including branch offices.
Page 155 for performing authentication, authorization, and certain user-specific functions IP address of the primary Auth & Dir Service Authentication and Directory Service tasks are associated with the eth0 network interface. Enter the IP address of eth0 on the Primary IP Telephony Server. The primary IP Messaging Service provides voice mail and other messaging services .
Page 156 3: I IP T HAPTER NSTALLING AN ELEPHONY ERVER Sample Services Configuration Script — Secondary IP Telephony Server (continued) IP address of the primary IP Messaging Service IP Messaging tasks are associated with the eth0 network interface. Enter the IP address of eth0 on the Primary IP Messaging Server. The secondary IP Messaging Service is a backup for voice mail and other messaging services.
Page 157 Sample Services Configuration Script — Secondary IP Telephony Server (continued) Enable the Call Records Service (Y/N)? [N] In order to generate call history reports or billing records, the VCX system must collect and save call records. These records are then used by a program such as Call Data Reporting (CDR) to generate reports.
Page 158 3: I IP T HAPTER NSTALLING AN ELEPHONY ERVER ----------- Configuring additional parameters for System ----------- Root account password. A blank entry means 'no change'. Password Password (confirm) Oracle account password. A blank entry means 'no change'. Password Password (confirm)
Page 159 American Power Conversion (APC) Corporation. (For a list of supported APC UPS devices, consult with your 3Com Service Representative or your 3Com Voice Authorized Reseller.) If you answer Y to this question, the script prompts you with further questions about your...
Page 160 UPS 'write' community string Press the Enter or Return key to accept the default answer (private). CAUTION: 3Com strongly recommends that users change this string for security reasons. Enter the IP address assigned to the second UPS's management card or Ethernet interface.
Page 161 Sample Services Configuration Script — Secondary IP Telephony Server (continued) Second UPS IP address If you are using a second UPS, enter the IP address of the second UPS's management card or Ethernet interface. If you are not using a second UPS, press the Enter or Return key to leave this field blank.
Page 162 3: I IP T HAPTER NSTALLING AN ELEPHONY ERVER Sample Services Configuration Script — Secondary IP Telephony Server (continued) TrustedAddress Enter the IP address of any server or device that you want to be included in the list of trusted endpoints. To stop entering trusted endpoints, press the Enter or Return key when prompted for another entry.
Page 163 have entered during the most recent part of the script and allows you to accept the value or change it.
Page 164 Write Community String : private CAUTION: Press the Enter or Return key to accept the default answer (private). 3Com strongly recommends that users change this string for security reasons. The Read Community String specifies the community string to be used by a management station when sending read requests to this system.
Page 165 Sample Services Configuration Script — Secondary IP Telephony Server (continued) Enable management station authentication? [N] Press the Enter or Return key to accept the default answer (N). To enable management station authentication, enter Y. The script will then accept the IP addresses of up to four network management stations. Common Agent supports the SNMP V3 protocol.
Page 166 Authentication and Directory server, you may have to drop database replication by logging in on the regional Authentication and Directory server as cworks and entering these commands: cd /opt/3com/VCX/vcxdata/bin ./dropReplication To set up a branch office schema on the regional Authentication and...
Page 167 CAUTION: Before you begin the installation process on the branch office server, first verify that the regional office Authentication and Directory server is running properly and accessible via the network. To begin the installation of the branch office server, log in as root and enter this command: vcx-setup The configuration script starts.
Page 168 3: I IP T HAPTER NSTALLING AN ELEPHONY ERVER Sample Network Configuration Script — Branch Office IP Telephony Server (continued) Branch office servers have only one network interface (eth0) enabled. Enter no information for IP Address, Subnet Mask, or Default Gateway Address.
Page 169 5. Asia 6. Atlantic Ocean 7. Australia 8. Europe 9. Indian Ocean...
Page 170 3: I IP T HAPTER NSTALLING AN ELEPHONY ERVER Sample Network Configuration Script — Branch Office IP Telephony Server (continued) 10. Pacific Ocean Enter continent [2] : Press the Enter or Return key to accept the default answer (2), or enter the number for your geographic location.
Page 171 Sample Network Configuration Script — Branch Office IP Telephony Server (continued) 16. Eastern Time - Michigan - most locations 17. Hawaii 18. Mountain Standard Time - Arizona 19. Mountain Time 20. Mountain Time - Navajo 21. Mountain Time - south Idaho & east Oregon 22.
Page 172 3: I IP T HAPTER NSTALLING AN ELEPHONY ERVER Sample Services Configuration Script — Branch Office IP Telephony Server ----------------------- Select System Configuration ----------------------- Individual systems may provide various services in a VCX installation.You must select the appropriate set of services which this system is to provide.
Page 173 Sample Services Configuration Script — Branch Office IP Telephony Server (continued) ---------------------------------------------------------------------------- ------------- Welcome to the VCX Service Configuration Wizard -------------- ---------------------------------------------------------------------------- This wizard sets up VCX services. Do you wish to configure services at this time? [Y] ------------------------- Configuring VCX Services ------------------------- This server runs IP Telephony services.
Page 174 3: I IP T HAPTER NSTALLING AN ELEPHONY ERVER unreachable. If there is no secondary Call Processor in your installation,leave this entry blank. IP address of the secondary Call Processor Call Processor tasks are associated with the eth1 network interface. Enter the IP address of eth1 on the Secondary IP Telephony Server.
Page 175 Sample Services Configuration Script — Branch Office IP Telephony Server (continued) The secondary Authentication & Directory Service acts as a backup to the primary Authentication & Directory Service and provides authentication, authorization, and certain user-specific functions. If there is no secondary Auth & Dir Service in your installation, leave this entry blank.
Page 176 ----------- Configuring additional System parameters ----------- CAUTION: Next, the system prompts you to enter the passwords for the Root, Oracle, Tomcat,VCX, and App accounts. 3Com strongly recommends that customers change the default passwords for all of these accounts for security reasons.
Page 177 Sample Services Configuration Script — Branch Office IP Telephony Server (continued) Oracle account password. A blank entry means 'no change'. Password Password (confirm) Tomcat account password. A blank entry means 'no change'. Password Password (confirm) VCX account password. A blank entry means 'no change'. Password Password (confirm) Do you wish to change any of the System parameters? [N] :...
Page 178 3: I IP T HAPTER NSTALLING AN ELEPHONY ERVER Sample Services Configuration Script — Branch Office IP Telephony Server (continued) Do you wish to change any of the Call Processor parameters? [N] : --------- Configuring additional parameters for Auth & Dir Service --------- The LDAP Synchronization feature automatically synchronizes user accounts on the VCX IP Telephony system with users retrieved from an LDAP server.
Page 179 Write Community String : private CAUTION: Press the Enter or Return key to accept the default answer (private). 3Com strongly recommends that users change this string for security reasons. The Read Community String specifies the community string to be used by a management station when sending read requests to this system.
Page 180 3: I IP T HAPTER NSTALLING AN ELEPHONY ERVER Do you wish to change any of the Common Agent parameters? [N] : Press the Enter or Return key to accept the default answer (N). If you answer Y to this question, the script presents each of the items that you have entered during the most recent part of the script and allows you to accept the value or change it.
Page 181 Sample Services Configuration Script — Branch Office IP Telephony Server (continued) ---------------------------------------------------------------------------- Please wait while the wizard completes. The script now saves all of the configuration parameters, displays several status messages, and exits. End of Sample Services Configuration Script — Branch Office IP Telephony Server...
Page 182 3: I IP T HAPTER NSTALLING AN ELEPHONY ERVER...
Page 183: Installing An Ip Messaging Server
As a pair of mirrored servers ■ As a group of servers where one server is the main server and the ■ others are clients To determine where this server can be used in your configuration, contact your Voice Authorized 3Com Representative.
Page 184: Sample Configuration Scripts
4: I IP M HAPTER NSTALLING AN ESSAGING ERVER Sample Configuration IP Messaging servers are installed on IBM X3650 machines. The sample Scripts configuration scripts in this chapter describe how to configure a Primary or Secondary IP Messaging Server. CAUTION: Before you configure any server, you must first obtain and install a valid license key file on that server.
Page 185 Sample Network Configuration Script — Primary IP Messaging Server (continued) -------------------------- Configuring Hostname --------------------------- Enter system hostname Enter the unqualified name that you want to use for this primary server. Unqualified host names must conform to the rules outlined in Host Names Chapter...
Page 186 4: I IP M HAPTER NSTALLING AN ESSAGING ERVER Sample Network Configuration Script — Primary IP Messaging Server (continued) -------------------- Configuring Network Time Protocol -------------------- Enter NTP servers one at a time. When done, enter 0.0.0.0 to stop. Primary NTP Server Secondary NTP Server Tertiary NTP Server Enter one or two NTP server IP addresses.
Page 187 11. Canada 28. St Kitts & Nevis 45. Uruguay 12. Chile 29. Cayman Islands 46. St Vincent 13. Colombia 30. St Lucia 47. Venezuela 14. Costa Rica 31. Martinique 48. Virgin Islands (UK) 15. Cuba 32. Montserrat 49. Virgin Islands (US)
Page 188 4: I IP M HAPTER NSTALLING AN ESSAGING ERVER Sample Network Configuration Script — Primary IP Messaging Server (continued) 16. Dominica 33. Mexico 17. Dominican Republic 34. Nicaragua Enter country [44] : Press the Enter or Return key to accept the default answer (44), or enter the number for your country.
Page 189 Sample Network Configuration Script — Primary IP Messaging Server (continued) -------------------------- CONFIGURATION SUMMARY -------------------------- Hostname: IP Interfaces: Device IP Address Network Mask Default Gateway eth0 eth1 DNS Servers: Search Domains: NTP Servers: Time Zone: --------------------------------------------------------------------------- Is all of the above information correct? [yes] : Press the Enter or Return key to accept the default answer (yes).
Page 190 4: I IP M HAPTER NSTALLING AN ESSAGING ERVER Sample Services Configuration Script — Primary IP Messaging Server (continued) Enter your choice (1-7) : 7 Enter 7 to specify IP Messaging Services. The script warns you that the choice cannot be reversed and gives you the opportunity to change your choice.
Page 191 Sample Services Configuration Script — Primary IP Messaging Server (continued) ------------------------- Configuring VCX Services ------------------------- This system runs IP Messaging services. Please enter the role of this system: 1 - This is a regional office, primary IP Messaging server OR a standalone IP Messaging server.
Page 192 4: I IP M HAPTER NSTALLING AN ESSAGING ERVER Sample Services Configuration Script — Primary IP Messaging Server (continued) In a regional office, IP Messaging can be used in two ways. In a Global Messaging configuration, the regional IP Messaging systems are used by the entire organization including branch offices.
Page 193 Sample Services Configuration Script — Primary IP Messaging Server (continued) The secondary IP Messaging Service is a backup for voice mail and other messaging services. In some configurations a dedicated IP Messaging Server runs this service. If there is no secondary IP Messaging Service in your installation, leave this entry blank.
Page 194 American Power Conversion (APC) Corporation. (For a list of supported APC UPS devices, consult with your 3Com Service Representative or your 3Com Voice Authorized Reseller.) If you answer Y to this question, the script prompts you with further questions about your UPS configuration.
Page 195 participates in Global Voicemail.
Page 196 4: I IP M HAPTER NSTALLING AN ESSAGING ERVER Sample Services Configuration Script — Primary IP Messaging Server (continued) Is Global Voicemail enabled? [N] Press the Enter or Return key to accept the default answer (Y) if you want to use Global Voicemail. IP Messaging includes an optional ability to archive messages to an external server.
Page 197 operating system. If you have entered IP addresses for all of your Text-to-Speech Servers, press the Enter or Return key for all remaining IP address prompts. If you enable Text-to-Speech, you must use the G711u codec (the default), not the G729a codec. IP Messaging can be deployed in a client-server configuration to support more users.
Page 198 4: I IP M HAPTER NSTALLING AN ESSAGING ERVER Sample Services Configuration Script — Primary IP Messaging Server (continued) IP address of IPMSG client 1 Client IP Address Enter the IP address of the first IP Messaging Client. Hostname of IPMSG client 1 Client Hostname Enter the hostname of the first IP Messaging Client.
Page 199 Write Community String : private CAUTION: Press the Enter or Return key to accept the default answer (private). 3Com strongly recommends that users change this string for security reasons. The Read Community String specifies the community string to be used by a management station when sending read requests to this system.
Page 200 4: I IP M HAPTER NSTALLING AN ESSAGING ERVER ---------------------------------------------------------------------------- Please wait while the wizard completes. The script now saves all of the configuration parameters, displays several status messages, and exits. End of Sample Services Configuration Script — Primary IP Messaging Server...
Page 201 Configuring a Secondary IP Messaging Server To begin the configuration process, enter this command: vcx-setup The network configuration portion of the script starts. Sample Network Configuration Script — Secondary IP Messaging Server --------------------------------------------------------------------------- ------------- Welcome to the VCX Network Configuration Wizard ------------- --------------------------------------------------------------------------- This wizard sets up networking and related services.
Page 202 4: I IP M HAPTER NSTALLING AN ESSAGING ERVER Sample Network Configuration Script — Secondary IP Messaging Server (continued) --------------------- Configuring IP Interface 'eth1' --------------------- Interface State : enabled Change the default value (disabled) to enabled. IP Address Network Subnet Mask Default Gateway Address Enter the IP address for this server’s eth1 interface and the subnet mask and default gateway address appropriate for this site.
Page 203 Please select a geographic location from the following list: 1. Africa 2. Americas 3. Antarctica 4. Arctic Ocean 5. Asia...
Page 204 4: I IP M HAPTER NSTALLING AN ESSAGING ERVER Sample Network Configuration Script — Secondary IP Messaging Server (continued) 6. Atlantic Ocean 7. Australia 8. Europe 9. Indian Ocean 10. Pacific Ocean Enter continent [2] : Press the Enter or Return key to accept the default answer (2), or enter the number for your geographic location.
Page 205 Sample Network Configuration Script — Secondary IP Messaging Server (continued) 10. Eastern Standard Time - Indiana - Starke County 11. Eastern Standard Time - Indiana - Switzerland County 12. Eastern Standard Time - Indiana - most locations 13. Eastern Time 14.
Page 206 4: I IP M HAPTER NSTALLING AN ESSAGING ERVER Sample Network Configuration Script — Secondary IP Messaging Server (continued) Is all of the above information correct? [yes] : Press the Enter or Return key to accept the default answer (yes). If you want to change any of the information, enter no.
Page 207 Sample Services Configuration Script — Secondary IP Messaging Server (continued) Are you absolutely certain that you wish to configure this system as an 'IP Messaging Services' server? If you answer 'no' here you can choose an alternative configuration. Confirm selection? [no] : yes Enter yes to confirm your choice.
Page 208 4: I IP M HAPTER NSTALLING AN ESSAGING ERVER Sample Services Configuration Script — Secondary IP Messaging Server (continued) Enter a unique identifier for this site Enter a site ID of your choice. The Customer Name identifies the company using this VCX system. Enter the customer name Enter the name of your company.
Page 209 Sample Services Configuration Script — Secondary IP Messaging Server (continued) The secondary Call Processor acts as a backup if the primary is down or unreachable. If there is no secondary Call Processor in your installation, leave this entry blank. IP address of the secondary Call Processor Call Processor tasks are associated with the eth1 network interface.
Page 210 American Power Conversion (APC) Corporation. (For a list of supported APC UPS devices, consult with your 3Com Service Representative or your 3Com Voice Authorized Reseller.) If you answer Y to this question, the script prompts you with further questions about your UPS configuration.
Page 211 Sample Services Configuration Script — Secondary IP Messaging Server (continued) Do you wish to change any of the UPS Monitoring parameters? [N] : -------- Configuring additional parameters for IP Messaging Service -------- How many voice ports does this IP Messaging System have? Number of VoIP ports : 120 Press the Enter or Return key to accept the default value (120).
Page 212 4: I IP M HAPTER NSTALLING AN ESSAGING ERVER Is Text To Speech (TTS) enabled? [N] Press the Enter or Return key to accept the default answer (N). If you answer Y to this question, the script prompts you for the IP address of up to four Text-to-Speech Servers.
Page 213 Write Community String : private CAUTION: Press the Enter or Return key to accept the default answer (private). 3Com strongly recommends that users change this string for security reasons. The Read Community String specifies the community string to be used by a management station when sending read requests to this system.
Page 214 4: I IP M HAPTER NSTALLING AN ESSAGING ERVER Sample Services Configuration Script — Secondary IP Messaging Server (continued) Common Agent supports a management station authentication feature. Answering 'Y' here will allow only a set of pre-identified SNMP management stations to manage the system. (You will be able to enter IP addresses of authorized management stations next.
Page 215 Configuring a Branch Office IP Messaging Server To begin the configuration process, enter this command: vcx-setup The network configuration portion of the script starts. Sample Network Configuration Script — Branch Office IP Messaging Server --------------------------------------------------------------------------- ------------- Welcome to the VCX Network Configuration Wizard ------------- --------------------------------------------------------------------------- This wizard sets up networking and related services.
Page 216 4: I IP M HAPTER NSTALLING AN ESSAGING ERVER Sample Network Configuration Script — Branch Office IP Messaging Server (continued) --------------------- Configuring IP Interface 'eth1' --------------------- Interface State : disabled A branch office VCX server uses only the eth0 network interface. Press the Enter or Return key to accept the default answer (disabled).
Page 217 1. Africa 2. Americas 3. Antarctica 4. Arctic Ocean 5. Asia 6. Atlantic Ocean...
Page 218 4: I IP M HAPTER NSTALLING AN ESSAGING ERVER Sample Network Configuration Script — Branch Office IP Messaging Server (continued) 7. Australia 8. Europe 9. Indian Ocean 10. Pacific Ocean Enter continent [2] : Press the Enter or Return key to accept the default answer (2), or enter the number for your geographic location.
Page 219 Sample Network Configuration Script — Branch Office IP Messaging Server (continued) 10. Eastern Standard Time - Indiana - Starke County 11. Eastern Standard Time - Indiana - Switzerland County 12. Eastern Standard Time - Indiana - most locations 13. Eastern Time 14.
Page 220 4: I IP M HAPTER NSTALLING AN ESSAGING ERVER Sample Network Configuration Script — Branch Office IP Messaging Server (continued) Is all of the above information correct? [yes] : Review the information for accuracy and if it is correct, press the Enter or Return key.
Page 221 Sample Services Configuration Script — Branch Office IP Messaging Server (continued) Are you absolutely certain that you wish to configure this system as an 'IP Messaging Services' server? If you answer 'no' here you can choose an alternative configuration. Confirm selection? [no] : yes Enter yes and press the Enter or Return key to confirm your selection.
Page 222 4: I IP M HAPTER NSTALLING AN ESSAGING ERVER Sample Services Configuration Script — Branch Office IP Messaging Server (continued) The site ID is a unique value which identifies a particular site in a multi-site VCX installation. It is a string of up to 11 characters, consisting of letters and/or numbers.
Page 223 Sample Services Configuration Script — Branch Office IP Messaging Server (continued) The primary Authentication & Directory Service is principally responsible for performing authentication, authorization, and certain user-specific functions IP address of the primary Auth & Dir Service Authentication and Directory Service tasks are associated with the eth0 network interface.
Page 224 American Power Conversion (APC) Corporation. (For a list of supported APC UPS devices, consult with your 3Com Service Representative or your 3Com Voice Authorized Reseller.) If you answer Y to this question, the script prompts you with further questions about your UPS configuration.
Page 225 Sample Services Configuration Script — Branch Office IP Messaging Server (continued) Is Message Archival enabled? [N] Press the Enter or Return key to accept the default answer (N). Message archiving provides a secure (sftp) way to archive a copy of each voicemail message that is created.
Page 226 CAUTION: Press the Enter or Return key to accept the default answer (private). If you want to specify a different write community string, enter it instead. 3Com strongly recommends that customers change this string for security reasons. The Read Community String specifies the community string to be used by a management station when sending read requests to this system.
Page 227 Enable management station authentication? [N] Press the Enter or Return key to accept the default answer (N). To enable management station authentication, enter Y. If you answer Y, the script prompts you for the IP addresses of up to four authorized network management stations.
Page 228 4: I IP M HAPTER NSTALLING AN ESSAGING ERVER Sample Services Configuration Script — Branch Office IP Messaging Server (continued) ---------------------------------------------------------------------------- Please wait while the wizard completes. The script now saves all of the configuration parameters, displays several status messages, and exits. End of Sample Services Configuration Script —...
Page 229: Post-Installation Steps
Post-Installation After you install a branch office IP Messaging system, you must define the Steps branch office server as a trusted end point on the VCX Authentication and Directory server in the associated regional office. For instructions on how to add trusted endpoints, see the VCX Administration Guide.
Page 230 4: I IP M HAPTER NSTALLING AN ESSAGING ERVER Sample Network Configuration Script — IP Messaging Client (continued) --------------------- Configuring IP Interface 'eth0' --------------------- IP Address Network Subnet Mask Default Gateway Address Enter the IP address for this server’s eth0 interface and the subnet mask and default gateway IP address appropriate for this site.
Page 231 Sample Network Configuration Script — IP Messaging Client (continued) -------------------------- Configuring Time Zone -------------------------- The system can be set to use Coordinated Universal Time (UTC, sometimes called Greenwich Mean Time or GMT) or to a local timezone. Most systems use a local timezone.
Page 232 4: I IP M HAPTER NSTALLING AN ESSAGING ERVER Sample Network Configuration Script — IP Messaging Client (continued) Please select a time zone from the following list: 1. Alaska Time 2. Alaska Time - Alaska panhandle 3. Alaska Time - Alaska panhandle neck 4.
Page 233 Sample Network Configuration Script — IP Messaging Client (continued) -------------------------- CONFIGURATION SUMMARY -------------------------- Hostname: IP Interfaces: Device IP Address Network Mask Default Gateway eth0 eth1 DNS Servers: Search Domains: NTP Servers: Time Zone: --------------------------------------------------------------------------- Is all of the above information correct? [yes] : Press the Enter or Return key to accept the default answer (yes).
Page 234 4: I IP M HAPTER NSTALLING AN ESSAGING ERVER Sample Services Configuration Script — IP Messaging Client (continued) Which services will this system provide? 1. Adhoc Conferencing Services for IP Telephony 2. IP Telephony and IP Messaging Services 3. Call Records Service 4.
Page 235 Sample Services Configuration Script — IP Messaging Client (continued) ------------------------- Configuring VCX Services ------------------------- This system runs IP Messaging services. Please enter the role of this system: 1 - This is a regional office, primary IP Messaging server OR a standalone IP Messaging server.
Page 236 4: I IP M HAPTER NSTALLING AN ESSAGING ERVER Sample Services Configuration Script — IP Messaging Client (continued) The primary IP Messaging Service provides voice mail and other messaging services. In some configurations a dedicated IP Messaging Server runs this service.
Page 237 Sample Services Configuration Script — IP Messaging Client (continued) -------- Configuring additional parameters for UPS Monitoring ----------- An Uninterruptible Power Supply (UPS) can be used with VCX systems to avoid disruption due to a power outage. VCX provides a UPS monitoring service which tracks the UPS's status and performs a safe shutdown when the its battery is depleted during a long power outage.
Page 238 The Write Community String specifies the community string to be used by a management station when sending write requests to this system. Write Community String : private CAUTION: Press the Enter or Return key to accept the default answer (private). 3Com strongly recommends that users change this string for security reasons.
Page 239 Read Community String : public CAUTION: Press the Enter or Return key to accept the default answer (public). 3Com strongly recommends that users change this string for security reasons. Common Agent supports a management station authentication feature. Answering 'Y' here will allow only a set of pre-identified SNMP management stations to manage the system.
Page 240 4: I IP M HAPTER NSTALLING AN ESSAGING ERVER Sample Services Configuration Script — IP Messaging Client (continued) ---------------------------------------------------------------------------- Please wait while the wizard completes. The script now saves all of the configuration parameters, displays several status messages, and exits. End of Sample Services Configuration Script —...
Page 241: Definition
To determine where this server can be used in your configuration, contact your Voice Authorized 3Com Representative. Sample Configuration In any regional office, the Call Records Server is installed on a single IBM Scripts X3650 machine.
Page 242 5: I HAPTER NSTALLING A ECORDS ERVER Sample Network Configuration Script — Call Records Server (continued) Configure networking now? [yes] : Press the Enter or Return key to accept the suggested answer (yes). -------------------------- Configuring Hostname --------------------------- Enter system hostname Enter the unqualified name that you want to use for this primary server.
Page 243 Sample Network Configuration Script — Call Records Server (continued) ----------------------- Configuring DNS Search Path ----------------------- Press Enter to leave the current path unchanged, or specify a new search path, with spaces separating each entry. DNS Search Path : -------------------- Configuring Network Time Protocol -------------------- Enter NTP servers one at a time.
Page 244 5: I HAPTER NSTALLING A ECORDS ERVER 4. Argentina 21. Greenland 38. Puerto Rico 5. Aruba 22. Guadeloupe 39. Paraguay 6. Barbados 23. Guatemala 40. Suriname 7. Bolivia 24. Guyana 41. El Salvador 8. Brazil 25. Honduras 42. Turks & Caicos Is 9.
Page 245 Sample Network Configuration Script — Call Records Server (continued) 11. Canada 28. St Kitts & Nevis 45. Uruguay 12. Chile 29. Cayman Islands 46. St Vincent 13. Colombia 30. St Lucia 47. Venezuela 14. Costa Rica 31. Martinique 48. Virgin Islands (UK) 15.
Page 246 5: I HAPTER NSTALLING A ECORDS ERVER Sample Network Configuration Script — Call Records Server (continued) -------------------------- CONFIGURATION SUMMARY -------------------------- Hostname: IP Interfaces: Device IP Address Network Mask Default Gateway eth0 eth1 DNS Servers: Search Domains: NTP Servers: Time Zone: --------------------------------------------------------------------------- Is all of the above information correct? [yes] : Press the Enter or Return key to accept the default answer (yes).
Page 247 Sample Services Configuration Script — Call Records Server (continued) Enter 3 to configure this server for Call Records Services. The script warns you that the choice cannot be reversed and gives you the opportunity to change your choice. You have chosen to configure this system to provide: Call Records Service Note that in order for these services to work, you must have purchased an appropriate license and installed the corresponding license activation key...
Page 248 --------------- Configuring additional parameters for System --------------- CAUTION: Next, the system prompts you to enter the passwords for the Root, and VCX accounts. 3Com strongly recommends that customers change the default passwords for all of these accounts for security reasons.
Page 249 Write Community String : private CAUTION: Press the Enter or Return key to accept the default answer (private). 3Com strongly recommends that users change this string for security reasons. The Read Community String specifies the community string to be used by a...
Page 250 Read Community String : public CAUTION: Press the Enter or Return key to accept the default answer (public). 3Com strongly recommends that users change this string for security reasons. Common Agent supports a management station authentication feature. Answering 'Y' here will allow only a set of pre-identified SNMP management stations to manage the system.
Page 251 Sample Services Configuration Script — Call Records Server (continued) Enable management station authentication? [N] Press the Enter or Return key to accept the default answer (N). To enable management station authentication, enter Y. The script will then accept the IP addresses of up to four network management stations. Common Agent supports the SNMP V3 protocol.
Page 252: Installing A Call Records Server
5: I HAPTER NSTALLING A ECORDS ERVER...
Page 253: Installing A Call Processing Server
A Call Processing Server is typically used in regional office configurations. To determine where this server can be used in your configuration, contact your Voice Authorized 3Com Representative. CAUTION: Before you configure any server, you must first obtain and install a valid license key file on that server. If you do not install the license, many software processes that are critical to the proper operation of the server cannot start.
Page 254 6: I HAPTER NSTALLING A ROCESSING ERVER Configuring a Primary Call Processing Server To begin the configuration process, enter this command: vcx-setup The configuration script starts. The first portion deals with network configuration. Sample Network Configuration Script — Primary Call Processing Server --------------------------------------------------------------------------- ------------- Welcome to the VCX Network Configuration Wizard ------------- ---------------------------------------------------------------------------...
Page 255 Sample Network Configuration Script — Primary Call Processing Server (continued) --------------------- Configuring IP Interface 'eth1' --------------------- Interface State : enabled Change the default value (disabled) to enabled. IP Address Network Subnet Mask Default Gateway Address Enter the IP address for this server’s eth1 interface and the subnet mask and default gateway address appropriate for this site.
Page 256 6: I HAPTER NSTALLING A ROCESSING ERVER Please select a geographic location from the following list: 1. Africa 2. Americas 3. Antarctica 4. Arctic Ocean 5. Asia...
Page 257 Sample Network Configuration Script — Primary Call Processing Server (continued) 6. Atlantic Ocean 7. Australia 8. Europe 9. Indian Ocean 10. Pacific Ocean Enter continent [2] : Press the Enter or Return key to accept the default answer (2), or enter the number for your geographic location.
Page 258 6: I HAPTER NSTALLING A ROCESSING ERVER Sample Network Configuration Script — Primary Call Processing Server (continued) 13. Eastern Time 14. Eastern Time - Kentucky - Louisville area 15. Eastern Time - Kentucky - Wayne County 16. Eastern Time - Michigan - most locations 17.
Page 259 Sample Services Configuration Script — Primary Call Processing Server ----------------------- Select System Configuration ----------------------- Individual systems may provide various services in a VCX installation. You must select the appropriate set of services which this system is to provide. Be certain that the selection corresponds to the functionality you have purchased.
Page 260 6: I HAPTER NSTALLING A ROCESSING ERVER Sample Services Configuration Script — Primary Call Processing Server (continued) ---------------------------------------------------------------------------- ------------- Welcome to the VCX Service Configuration Wizard -------------- ---------------------------------------------------------------------------- This wizard sets up VCX services. Do you wish to configure services at this time? [Y] Press the Enter or Return key to accept the suggested answer (Y).
Page 261 CAUTION: Conferences of more than 6 participants may degrade overall system performance. The secondary Call Processor acts as a backup if the primary is down or unreachable. If there is no secondary Call Processor in your installation, leave this entry blank. IP address of the secondary Call Processor Call Processor tasks are associated with the eth1 network interface.
Page 262 6: I HAPTER NSTALLING A ROCESSING ERVER Sample Services Configuration Script — Primary Call Processing Server (continued) The Provisioning Service is used for web based configuration. Web Services provide access to IP Telephony services via the web server. These run on the server which provides secondary Call Processing services.
Page 263 IP address of the secondary IP Messaging Service IP Messaging tasks are associated with the eth0 network interface. Enter the IP address of eth0 on the Secondary IP Messaging Server. The primary Media Gateway acts as the interface between the VCX IP Telephony system and the external telephone network.
Page 264 6: I HAPTER NSTALLING A ROCESSING ERVER Sample Services Configuration Script — Primary Call Processing Server (continued) The secondary Media Gateway is an additional interface between the VCX IP Telephony system and the external telephone network. If there is no secondary Media Gateway, leave this entry blank.
Page 265 CAUTION: Next, the system prompts you to enter the passwords for the Root, Tomcat, and VCX accounts. 3Com strongly recommends that customers change the default passwords for all of these accounts for security reasons. Root account password.A blank entry means 'no change'.
Page 266 Write Community String : private CAUTION: Press the Enter or Return key to accept the default answer (private). 3Com strongly recommends that users change this string for security reasons. The Read Community String specifies the community string to be used by a...
Page 267 Read Community String : public CAUTION: Press the Enter or Return key to accept the default answer (public). 3Com strongly recommends that users change this string for security reasons. Common Agent supports a management station authentication feature. Answering 'Y' here will allow only a set of pre-identified SNMP management stations to manage the system.
Page 268 6: I HAPTER NSTALLING A ROCESSING ERVER Sample Services Configuration Script — Primary Call Processing Server (continued) Common Agent supports the SNMP V3 protocol. Answering 'Y' here will allow an SNMP management station to use the secure SNMP V3 protocol to manage this VCX system. (You will be able to configure passwords for pre-configured user names next.
Page 269 Configuring a Secondary Call Processing Server To begin the configuration process, enter this command: vcx-setup The configuration script starts. The first portion deals with network configuration. Sample Network Configuration Script — Secondary Call Processing Server --------------------------------------------------------------------------- ------------- Welcome to the VCX Network Configuration Wizard ------------- --------------------------------------------------------------------------- This wizard sets up networking and related services.
Page 270 6: I HAPTER NSTALLING A ROCESSING ERVER Sample Network Configuration Script — Secondary Call Processing Server (continued) --------------------- Configuring IP Interface 'eth1' --------------------- Interface State : enabled Change the default value (disabled) to enabled. IP Address Network Subnet Mask Default Gateway Address Enter the IP address for this server’s eth1 interface and the subnet mask and default gateway address appropriate for this site.
Page 271 Please select a geographic location from the following list: 1. Africa 2. Americas 3. Antarctica 4. Arctic Ocean 5. Asia...
Page 272 6: I HAPTER NSTALLING A ROCESSING ERVER Sample Network Configuration Script — Secondary Call Processing Server (continued) 6. Atlantic Ocean 7. Australia 8. Europe 9. Indian Ocean 10. Pacific Ocean Enter continent [2] : Press the Enter or Return key to accept the default answer (2), or enter the number for your geographic location.
Page 273 Sample Network Configuration Script — Secondary Call Processing Server (continued) 12. Eastern Standard Time - Indiana - most locations 13. Eastern Time 14. Eastern Time - Kentucky - Louisville area 15. Eastern Time - Kentucky - Wayne County 16. Eastern Time - Michigan - most locations 17.
Page 274 6: I HAPTER NSTALLING A ROCESSING ERVER Sample Services Configuration Script — Secondary Call Processing Server ----------------------- Select System Configuration ----------------------- Individual systems may provide various services in a VCX installation.You must select the appropriate set of services which this system is to provide.
Page 275 Sample Services Configuration Script — Secondary Call Processing Server (continued) ---------------------------------------------------------------------------- ------------- Welcome to the VCX Service Configuration Wizard -------------- ---------------------------------------------------------------------------- This wizard sets up VCX services. Do you wish to configure services at this time? [Y] Press the Enter or Return key to accept the suggested answer (Y). ------------------------- Configuring VCX Services ------------------------- This server runs Call Processing services for IP Telephony.
Page 276 6: I HAPTER NSTALLING A ROCESSING ERVER CAUTION: Conferences of more than 6 participants may degrade overall system performance. The primary Call Processor has principal responsibility for handling calls. IP address of the primary Call Processor Call Processor tasks are associated with the eth1 network interface. Enter the IP address of eth1 on the Primary Call Processing Server.
Page 277 Sample Services Configuration Script — Secondary Call Processing Server (continued) The Provisioning Service is used for web based configuration. Web Services provide access to IP Telephony services via the web server. These run on the server which provides primary Call Processing services. If the primary Call Processing server has two IP interfaces, specify the IP address which is associated with 'eth0' here.
Page 278 6: I HAPTER NSTALLING A ROCESSING ERVER IP Messaging tasks are associated with the eth0 network interface. Enter the IP address of eth0 on the Secondary IP Messaging Server. The primary Media Gateway acts as the interface between the VCX IP Telephony system and the external telephone network.
Page 279 Sample Services Configuration Script — Secondary Call Processing Server (continued) The secondary Media Gateway is an additional interface between the VCX IP Telephony system and the external telephone network. If there is no secondary Media Gateway, leave this entry blank. IP address of the secondary Media Gateway Enter the IP address of the analog or digital media gateway that this VCX server will use as the secondary way of connecting to the Public Switched...
Page 280 ------------ Configuring additional parameters for System ------------ CAUTION: Next, the system prompts you to enter the passwords for the Root, Tomcat, and VCX accounts. 3Com strongly recommends that customers change the default passwords for all of these accounts for security reasons.
Page 281 can be entered here. Enter a blank input to indicate that all endpoints have been entered. Additional Trusted Endpoint IP address TrustedAddress Enter the IP address of any server or device that you want to be included in the list of trusted endpoints. To stop entering trusted endpoints, press the Enter or Return key when prompted for another entry.
Page 282 Write Community String : private CAUTION: Press the Enter or Return key to accept the default answer (private). 3Com strongly recommends that users change this string for security reasons. The Read Community String specifies the community string to be used by a management station when sending read requests to this system.
Page 283 Sample Services Configuration Script — Secondary Call Processing Server (continued) Common Agent supports the SNMP V3 protocol. Answering 'Y' here will allow an SNMP management station to use the secure SNMP V3 protocol to manage this VCX system. (You will be able to configure passwords for pre-configured user names next. These authentication and privacy passwords should be used from EMS or other management stations when using SNMP V3.) Note that the SNMPV3 feature cannot be enabled from EMS or other management stations.
Page 284 6: I HAPTER NSTALLING A ROCESSING ERVER...
Page 285 VCX system. To determine where this server can be used in your configuration, contact your Voice Authorized 3Com Representative. Sample Configuration An Authentication and Directory Server is installed on an IBM X3650 Scripts machine.
Page 286 7: I HAPTER NSTALLING AN UTHENTICATION AND IRECTORY ERVER Configuring a Primary Authentication and Directory Server To begin the configuration process, enter this command: vcx-setup The network configuration portion of the script starts. Sample Network Configuration Script — Primary Authentication and Directory Server --------------------------------------------------------------------------- ------------- Welcome to the VCX Network Configuration Wizard ------------- ---------------------------------------------------------------------------...
Page 287 Sample Network Configuration Script — Primary Authentication and Directory Server (continued) IP Address Network Subnet Mask Default Gateway Address Enter the IP address for this server’s eth1 interface and the subnet mask and default gateway address appropriate for this site. ------------------------- Configuring DNS Servers ------------------------- Enter DNS servers one at a time.
Page 288 7: I HAPTER NSTALLING AN UTHENTICATION AND IRECTORY ERVER 1. Africa 2. Americas 3. Antarctica 4. Arctic Ocean 5. Asia 6. Atlantic Ocean 7. Australia...
Page 289 Sample Network Configuration Script — Primary Authentication and Directory Server (continued) 8. Europe 9. Indian Ocean 10. Pacific Ocean Enter continent [2] : Press the Enter or Return key to accept the default answer (2), or enter the number for your geographic location. Please select a country from the following list: 1.
Page 290 7: I HAPTER NSTALLING AN UTHENTICATION AND IRECTORY ERVER Sample Network Configuration Script — Primary Authentication and Directory Server (continued) 15. Eastern Time - Kentucky - Wayne County 16. Eastern Time - Michigan - most locations 17. Hawaii 18. Mountain Standard Time - Arizona 19.
Page 291 Sample Services Configuration Script — Primary Authentication and Directory Server ----------------------- Select System Configuration ----------------------- Individual systems may provide various services in a VCX installation. You must select the appropriate set of services which this system is to provide. Be certain that the selection corresponds to the functionality you have purchased.
Page 292 7: I HAPTER NSTALLING AN UTHENTICATION AND IRECTORY ERVER Sample Services Configuration Script — Primary Authentication and Directory Server (continued) ---------------------------------------------------------------------------- ------------- Welcome to the VCX Service Configuration Wizard -------------- ---------------------------------------------------------------------------- This wizard sets up VCX services. Do you wish to configure services at this time? [Y] Press the Enter or Return key to accept the suggested answer (Y).
Page 293 Sample Services Configuration Script — Primary Authentication and Directory Server (continued) In a regional office, IP Messaging can be used in two ways. In a Global Messaging configuration, the regional IP Messaging servers are used by the entire organization including branch offices. In a Local Messaging configuration, the regional IP Messaging systems are used only by the regional office, and branches have their own IP Messaging systems.
Page 294 7: I HAPTER NSTALLING AN UTHENTICATION AND IRECTORY ERVER server has two IP interfaces, specify the IP address which is associated with 'eth0' here. This address will be allowed access to certain services on this system, for redundancy. If there is no secondary Call Processing server in your installation, leave this entry blank.
Page 295 Sample Services Configuration Script — Primary Authentication and Directory Server (continued) The secondary Authentication & Directory Service acts as a backup to the primary Authentication & Directory Service and provides authentication, authorization, and certain user-specific functions. If there is no secondary Auth & Dir Service in your installation, leave this entry blank.
Page 296 7: I HAPTER NSTALLING AN UTHENTICATION AND IRECTORY ERVER ----------------------- Summary of Global Parameters ----------------------- Site Identifier : Site Name : Global Messaging In Use : Primary Call Processor : Primary Provisioning & Web Services : Secondary Call Processor : Secondary Provisioning/Web Services : Secondary Auth &...
Page 297 --------------- Configuring additional parameters for System --------------- CAUTION: Next, the system prompts you to enter the passwords for the Root, Oracle, and VCX accounts. 3Com strongly recommends that customers change the default passwords for all of these accounts for security reasons.
Page 298 7: I HAPTER NSTALLING AN UTHENTICATION AND IRECTORY ERVER Sample Services Configuration Script — Primary Authentication and Directory Server (continued) --------- Configuring additional parameters for Auth & Dir Service --------- VCX Authentication & Directory Services can provide support for System Speed Dials.
Page 299 Write Community String : private CAUTION: Press the Enter or Return key to accept the default answer (private). 3Com strongly recommends that users change this string for security reasons. The Read Community String specifies the community string to be used by a management station when sending read requests to this system.
Page 300 7: I HAPTER NSTALLING AN UTHENTICATION AND IRECTORY ERVER stations when using SNMP V3.) Note that the SNMPV3 feature cannot be enabled from EMS or other management stations. Enable SNMP V3 access [N] Do you wish to change any of the Common Agent parameters? [N] : Press the Enter or Return key to accept the default answer (N).
Page 301 Sample Services Configuration Script — Primary Authentication and Directory Server (continued) ---------------------------------------------------------------------------- Please wait while the wizard completes. The script now saves all of the configuration parameters, displays several status messages, and exits. End of Sample Services Configuration Script — Primary Authentication and Directory Server...
Page 302 7: I HAPTER NSTALLING AN UTHENTICATION AND IRECTORY ERVER Configuring a Secondary Authentication and Directory Server To begin the configuration process, enter this command: vcx-setup The network configuration portion of the script starts. Sample Network Configuration Script — Secondary Authentication and Directory Server --------------------------------------------------------------------------- ------------- Welcome to the VCX Network Configuration Wizard ------------- ---------------------------------------------------------------------------...
Page 303 Sample Network Configuration Script — Secondary Authentication and Directory Server (continued) IP Address Network Subnet Mask Default Gateway Address Enter the IP address for this server’s eth1 interface and the subnet mask and default gateway address appropriate for this site. ------------------------- Configuring DNS Servers ------------------------- Enter DNS servers one at a time.
Page 304 7: I HAPTER NSTALLING AN UTHENTICATION AND IRECTORY ERVER 2. Americas 3. Antarctica 4. Arctic Ocean 5. Asia 6. Atlantic Ocean 7. Australia 8. Europe...
Page 305 Sample Network Configuration Script — Secondary Authentication and Directory Server (continued) 9. Indian Ocean 10. Pacific Ocean Enter continent [2] : Press the Enter or Return key to accept the default answer (2), or enter the number for your geographic location. Please select a country from the following list: 1.
Page 306 7: I HAPTER NSTALLING AN UTHENTICATION AND IRECTORY ERVER Sample Network Configuration Script — Secondary Authentication and Directory Server (continued) 16. Eastern Time - Michigan - most locations 17. Hawaii 18. Mountain Standard Time - Arizona 19. Mountain Time 20. Mountain Time - Navajo 21.
Page 307 Sample Services Configuration Script — Secondary Authentication and Directory Server ----------------------- Select System Configuration ----------------------- Individual systems may provide various services in a VCX installation. You must select the appropriate set of services which this system is to provide. Be certain that the selection corresponds to the functionality you have purchased.
Page 308 7: I HAPTER NSTALLING AN UTHENTICATION AND IRECTORY ERVER Sample Services Configuration Script — Secondary Authentication and Directory Server ---------------------------------------------------------------------------- ------------- Welcome to the VCX Service Configuration Wizard -------------- ---------------------------------------------------------------------------- This wizard sets up VCX services. Do you wish to configure services at this time? [Y] Press the Enter or Return key to accept the suggested answer (Y).
Page 309 Sample Services Configuration Script — Secondary Authentication and Directory Server (continued) In a regional office, IP Messaging can be used in two ways. In a Global Messaging configuration, the regional IP Messaging servers are used by the entire organization including branch offices. In a Local Messaging configuration, the regional IP Messaging servers are used only by the regional office, and branches have their own IP Messaging systems.
Page 310 7: I HAPTER NSTALLING AN UTHENTICATION AND IRECTORY ERVER server has two IP interfaces, specify the IP address which is associated with 'eth0' here. This address will be allowed access to certain services on this system, for redundancy. If there is no secondary Call Processing server in your installation, leave this entry blank.
Page 311 Sample Services Configuration Script — Secondary Authentication and Directory Server (continued) The primary Authentication & Directory Service is principally responsible for performing authentication, authorization, and certain user-specific functions IP address of the primary Auth & Dir Service Authentication and Directory Service tasks are associated with the eth0 network interface.
Page 312 7: I HAPTER NSTALLING AN UTHENTICATION AND IRECTORY ERVER Site Identifier : Site Name : Global Messaging In Use : Primary Call Processor : Primary Provisioning & Web Services : Secondary Call Processor : Secondary Provisioning/Web Services : Primary Auth & Dir Service : Primary IP Messaging Service : Secondary IP Messaging Service : Password for cworks - this system :...
Page 313 --------------- Configuring additional parameters for System --------------- CAUTION: Next, the system prompts you to enter the passwords for the Root, Oracle, and VCX accounts. 3Com strongly recommends that customers change the default passwords for all of these accounts for security reasons.
Page 314 7: I HAPTER NSTALLING AN UTHENTICATION AND IRECTORY ERVER Sample Services Configuration Script — Secondary Authentication and Directory Server (continued) --------- Configuring additional parameters for Auth & Dir Service --------- VCX Authentication & Directory Services can provide support for System Speed Dials.
Page 315 Write Community String : private CAUTION: Press the Enter or Return key to accept the default answer (private). 3Com strongly recommends that users change this string for security reasons. The Read Community String specifies the community string to be used by a management station when sending read requests to this system.
Page 316 7: I HAPTER NSTALLING AN UTHENTICATION AND IRECTORY ERVER stations when using SNMP V3.) Note that the SNMPV3 feature cannot be enabled from EMS or other management stations. Enable SNMP V3 access [N] Do you wish to change any of the Common Agent parameters? [N] : Press the Enter or Return key to accept the default answer (N).
Page 317 Sample Services Configuration Script — Secondary Authentication and Directory Server (continued) ---------------------------------------------------------------------------- Please wait while the wizard completes. The script now saves all of the configuration parameters, displays several status messages, and exits. End of Sample Services Configuration Script — Secondary Authentication and Directory Server...
Page 318: Multi-Master Replication
Oracle replication is a fully integrated feature of the Oracle server; it is not a separate server. 3Com recommends and only supports MMR, which is comprised of multiple master sites equally participating in an update-anywhere model. Updates made to an individual master site are sent to all other participating master sites.
Page 319: Language Prompts Already On Your Vcx System
1 Log in as root on the Primary IP Messaging Server. The default password is pvadmin. CAUTION: 3Com strongly recommends that customers change this password on all VCX servers. Guidelines about other passwords and other security-related issues can be found in the “VCX Security Guide.”...
Page 320: Installing Prompts (Secondary Ip Messaging Server)
1 Log in as root on the Secondary IP Messaging Server. The default password is pvadmin. CAUTION: 3Com strongly recommends that customers change this password on all VCX servers. Guidelines about other passwords and other security-related issues can be found in the “VCX Security Guide.”...
Page 321: Downloading Language Prompts
VCX servers. Guidelines about other passwords and other security-related issues can be found in the “VCX Security Guide.” 2 Log in to the 3Com Partner Access web site and locate the prompt file. 3 Download the language RPM file and place it in this directory:...
Page 322: Downloading To The Secondary Ip Messaging Server
VCX servers. Guidelines about other passwords and other security-related issues can be found in the “VCX Security Guide.” 2 Log in to the 3Com Partner Access web site and locate the prompt file. 3 Download the language RPM file and place it in this directory:...
Page 323 Downloading Language Prompts 5 Follow the instructions in Language Prompts Already on Your VCX System earlier in this chapter to install the prompts. To assign a set of language prompts to any IPMSG mailbox, use your browser to log in to the VCX Administrator Interface, and then follow the instructions in the VCX Administration Guide.
Page 324 8: I HAPTER NSTALLING ANGUAGE ROMPTS...
Page 325 ■ 3Com V7111 Analog Gateways ■ 3Com V7122 Digital Gateways ■ 3Com V6000 (Analog) Integrated Branch Communications ■ platform 3Com V6100 (Digital) Integrated Branch Communications platform ■ Printers ■ Adding a Printer ■ RAID Disks ■ Adding a RAID Disk ■...
Page 326: Overview
HAPTER NSTALLING EVICES Overview To install a device such as a 3Com Telephone or Attendant Console on a VCX system, you configure the device with these items: The IP Address of the Primary VCX Call Processing Server ■ The IP Address of the Alternate VCX Call Processing Server ■...
Page 327 Telephone Installation 4 Plug the other end of the power cord into the power connector on the telephone. 5 Before the telephone finishes the download of code from the VCX Call Processing Server, press the Select button, located in the center of the four arrow buttons.
Page 328 Configuring the 3Com 3101 Telephone Without a DHCP Server If your network does not use a DHCP server to provide IP addresses to devices, you must manually configure the IP address of the 3Com 3101 Basic Telephone. 1 Configure the telephone as described in...
Page 329: Com 2101 Basic Telephone
Telephone Installation 3Com 2101 The easiest way to install any 3Com telephone assumes that the Basic Telephone telephone obtains an IP address from a DHCP server. If your network does not provide IP addresses through a DHCP server, you must manually configure the IP address of the telephone.
Page 330 Configuring the 3Com 2101 Telephone Without a DHCP Server If your network does not use a DHCP server to provide IP addresses to devices, you must manually configure the IP address of the 3Com 2101 Basic Telephone. 1 Configure the telephone as described in...
Page 331: Com 3102 Business Telephone
User Interface. For information about how to perform these tasks, see the VCX Administration Guide. 3Com 3102 The easiest way to install any 3Com telephone assumes that the Business Telephone telephone obtains an IP address from a DHCP server. If your network does not provide IP addresses through a DHCP server, you must manually configure the IP address of the telephone.
Page 332 Configuring the 3Com 3102 Telephone Without a DHCP Server If your network does not use a DHCP server to provide IP addresses to devices, you must manually configure the IP address of the 3Com 3102 Business Telephone. 1 Configure the telephone as described in...
Page 333: Com 2102 Business Telephone
A numeric password, followed by # ■ 3Com 2102 The easiest way to install any 3Com telephone assumes that the Business Telephone telephone obtains an IP address from a DHCP server. If your network does not provide IP addresses through a DHCP server, you must manually configure the IP address of the telephone.
Page 334 9: I HAPTER NSTALLING EVICES VCX systems typically have two Call Processing servers. One is the primary server and the other is the alternate server, which is available for fail-over purposes. 9 Press the Program button. 10 Press 6 (VCX Cnfig Menu). 11 Press 1 (Alt Dnld Servr).
Page 335 Configuring the 3Com 2102 Telephone Without a DHCP Server If your network does not use a DHCP server to provide IP addresses to devices, you must manually configure the IP address of the 3Com 2102 Business Telephone. 1 Configure the telephone as described in...
Page 336: Com 3103 Manager Telephone
NSTALLING EVICES 3Com 3103 The easiest way to install any 3Com telephone assumes that the Manager Telephone telephone obtains an IP address from a DHCP server. If your network does not provide IP addresses through a DHCP server, you must manually configure the IP address of the telephone.
Page 337 Configuring the 3Com 3103 Telephone Without a DHCP Server If your network does not use a DHCP server to provide IP addresses to devices, you must manually configure the IP address of the 3Com 3103 Manger Telephone. 1 Configure the telephone as described in...
Page 338 9: I HAPTER NSTALLING EVICES g To save the new setting, press the Save button, located below the word Save in the display panel. 3 Configure the Subnet mask for the network segment to which the telephone is connected. a Press the Feature button located under the word Feature in the telephone display panel.
Page 339: Software Application Installation
Center. To install the Call Detail Reporting software on a PC: 1 Download the appropriate file from the 3Com Partner Access web site and save it in a directory that you choose. 2 Double click the VCXCDR.exe file to start the installation wizard.
Page 340: Attendant Console Installation
The 3105A and 3105B models require configuration commands with slightly different formats. To determine which model you have, examine the 3Com 3C number on the label that is located on the underside of your Attendant Console. The number will be either 3C10405A or 3C10405B.
Page 341: Manually Configuring The 3105A Attendant Console
PC to the serial port on the underside of the 3105 Attendant Console. 4 Connect a 3Com power adapter to an AC power outlet. 5 Connect the other end of the power adapter cable to the power connector on the underside of the 3105 Attendant Console.
Page 342 9: I HAPTER NSTALLING EVICES 7 In the Hyperterminal window, enter this command to set the IP address of the VCX downloader: nbxSetNcpIpAddress 10.20.30.42 At any time, you can verify the current configuration by entering this command: nbxShowConfig 8 Enter this command to set the IP address of the Primary VCX Server: vcxSetCallPIP 10.230.30.41 All IP addresses and subnetwork masks used here are examples only.
Page 343: Manually Configuring The 3105B Attendant Console
PC to the serial port on the underside of the 3105 Attendant Console. 4 Connect a 3Com power adapter to an AC power outlet. 5 Connect the other end of the power adapter cable to the power connector on the underside of the 3105 Attendant Console.
Page 344 9: I HAPTER NSTALLING EVICES No flow control ■ 7 In the Hyperterminal window, enter this command to set the IP address of the VCX downloader: nbxSetNcpIpAddress “10.20.30.42” CAUTION: When configuring the 3C10405B version of the Attendant Console, you must enclose the IP address portion of the command in double quotation marks.
Page 345: Gateway Installation
For instructions on how to perform these tasks, see the VCX Administration Guide. Gateway Installation 3Com V7111 Analog V7111 Analog Gateways connect the VCX system in two directions: Gateways FXO versions connect to analog trunk lines from the Public Switched ■...
Page 346: Com V7122 Digital Gateways
EVICES To configure any V7111 analog gateway, use a browser to connect to the gateway. Read and follow the instructions in the 3Com VCX V7111 Fast Track Installation Guide. You may need to configure the IP settings on your PC to initially connect to the gateway.
Page 347 Gateway Installation The analog connections can be either FXO or FXS: FXO ports connect to analog trunk lines from the Public Switched ■ Telephone Network (PSTN). FXS ports connect to analog telephones, fax machines, analog ■ modems, and door intercoms/openers. The V6000 platform can be used with additional external gateways to support further FXO or FXS connections, or T1/E1 PSTN lines at the same site.
Page 348 9: I HAPTER NSTALLING EVICES Figure 2 CPU Module — Expanded View Item Description Locking screw Dry contact ports (2) Audio In/Out 10/100 Ethernet port (has activity and link status lights) 10/100 Ethernet port (has activity and link status lights) RS-232 port Locking screw Reset button access (button is located behind the front panel)
Page 349 Gateway Installation Figure 3 Connection Module — Expanded View Item Description Locking screw RS-232 serial port, Molex three-pin connector General purpose status light Activity/status light for disk 0 Activity/status light for disk 1 Power status light USB connector (type A) Locking screw...
Page 350 9: I HAPTER NSTALLING EVICES Figure 4 V6000 Rear Panel Item Description Ground/Earth connection ESD (Electrostatic Discharge) connection port Power connector Power connector (used only if the unit has two power supplies) iPMX module (see Figure 5 for an expanded view) Disk drive module 0 Disk drive module 1 Reserved for future use...
Page 351 Gateway Installation Item Description Locking screw Status light (Ethernet activity) 10/100 Ethernet port Status light (Ethernet link status) Status light (general purpose) RJ-11 connector used for night bell relay output Status light (disk 1) Status light (disk 0) Reset button access (button is located behind the front panel) CPU run status light RJ-11 connector (voice + PTT control) used for paging output 3.5 mm stereo mini jack connector used as an input for Music-on-Hold...
Page 352 9: I HAPTER NSTALLING EVICES c Configure the network parameters of the PC port so that the PC can communicate with the Media Gateway portion of the V6000. The gateway has these default settings: IP Address: 10.1.10.10 ■ Subnet Mask: 255.255.255.0 ■...
Page 353 Gateway Installation Figure 6 Quick Setup Screen 3 Click the arrow button located to the right of Endpoint Phone Number Table. The Endpoint Phone Number Table screen appears. See Figure Figure 7 Endpoint Phone Number Table 4 Edit the first row, which corresponds to the 4-port FXS module.
Page 354 9: I HAPTER NSTALLING EVICES a In the Channel(s) column, enter 1-4 to indicate that there are four channels available. b In the Phone Number column, enter the extension that you want to assign to the first channel. In the sample shown, extension 101 will be assigned to the first channel and extensions 102, 103, and 104 will be assigned to the remaining three channels.
Page 355 Gateway Installation a In the Dest. Phone Prefix column, enter 20. b In the Source Phone Prefix column, enter an asterisk. c In the Dest. IP Address column, enter the IP address of the Media Gateway. d Click the Submit button. e Click Quick Setup to return to the Quick Setup screen.
Page 356 SIP URI for any FXS endpoint. For example, if the SIP URI is sip:1000@1.1.1.1, enter 1.1.1.1 as the Gateway Name. VCX systems use the dialing domain as the host part of the SIP URI. 3Com recommends that customers use 1.1.1.1 as the dialing domain for all VCX servers.
Page 357: Com V6100 (Digital) Integrated Branch Communications Platform
Configuring a Branch Office IP Telephony and Messaging Server Chapter 3Com V6100 (Digital) The 3Com V6100 Integrated Branch Communications platform provides Integrated Branch a modular solution for branch offices requiring VCX call processing and IP Communications Messaging services as well as up to four T1/E1 connections to the PSTN or platform other PBX's.
Page 358 9: I HAPTER NSTALLING EVICES Configuring the Media Gateway Network Parameters To connect the V6100 to the Public Switched Telephone Network (PSTN), analog telephones, fax machines, and your company’s data network, follow the instructions in this section. 1 Mount the V6100 in a 19-inch cabinet using the mounting brackets that are supplied, or place the V6100 on a desktop.
Page 359 Gateway Installation h In the confirmation window that appears, click OK. While the gateway is rebooting, disconnect the Ethernet crossover cable from the front panel and reconnect the original Ethernet cable. At any time during the network configuration process, you can reset the V6100 Integrated Branch Communications platform to the original factory settings.
Page 360: Printer Configuration Overview
Note that you must be logged in as root to execute these commands. The default password for the root account is pvadmin. CAUTION: 3Com strongly recommends that customers change this password on all VCX servers. Guidelines about other passwords and other security-related issues can be found in the “VCX Security Guide.”...
Page 361: Adding A Raid Disk
Insert the new disk drive into the lower slot. On a 3Com V6000 server, disk drive0 is located in the left slot as you ■ face the back of the server. Insert the new disk drive into the right slot.
Page 362: Vlan Configuration
Replacing a RAID Disk Appendix VLAN If you use Virtual LANs (VLANs) in your network, you can configure 3Com Configuration telephones and other devices to operate on a specific VLAN in these ways: Configure Option 184 on your DHCP server to pass VLAN information ■...
Page 363 6 Press #. 3105 Attendant Console To configure a 3Com 3105 Attendant Console, you must have an adapter that connects to a male 9-pin (DB9) serial port on your PC and has an RJ-45 port that accepts an Ethernet cable. This table shows the pinouts:...
Page 364 9: I HAPTER NSTALLING EVICES 6 Use a terminal emulation program such as Hyperterminal to connect to the serial port on your PC. The configuration is: 9600 baud ■ 8 data bits ■ 1 stop bit ■ No parity ■ No flow control ■...
Page 365: Installing Intelligent Management Center
NSTALLING THE NTELLIGENT ANAGEMENT ENTER Installing Intelligent Management Center (IMC) is used to perform advanced Intelligent configuration tasks on the servers within a VCX system. Management Use the H3C Intelligent Management Center User Manual to install iMC Center and discover the components of the VCX system.
Page 366 10: I HAPTER NSTALLING THE NTELLIGENT ANAGEMENT ENTER...
Page 367: Overview
128 through 254 are set aside for vendor-specific extensions. 3Com telephones can receive their IP configuration from a DHCP server. However, 3Com telephones need configuration information that is not part of a standard DHCP response. You can use DHCP option 184 to specify this extended information: NCP IP Address —...
Page 368: Creating Option 184
Option 184 subfield must be the NCP IP Address for backward compatibility. If you configure multiple suboptions, 3Com recommends that you configure them in order of suboption number. You can omit one or more suboptions from the configuration. For example, if you decide not to configure suboption 2, 3Com recommends that you configure suboptions 1, 3, and 4, in that order.
Page 369: Editing Option 184 Values
Editing Option 184 Values 9 Click OK. In the Predefined Options and Values dialog box, the DHCP Microsoft Management Console creates a new option name by combining the option number with the name that you chose and adds this name to the Option name drop-down list.
Page 370: Configuring The Ip Address Of The Alternate Server
A: C 2000 DHCP S PPENDIX ONFIGURING PTION ON A INDOWS ERVER Table 14 Configuring the IP Address of the Primary Server (continued) What You Type Description The second octet in the IP address. The third octet in the IP address. The fourth octet in the IP address.
Page 371: Fail-Over Call Route Point Configuration
Editing Option 184 Values Add these elements in this order: Table 16 Configuring the VLAN ID What You Type Description Enter 3 as the third suboption code for option 184. The length of the argument that applies to this suboption. For option 184, suboption 3, there are two arguments: VLAN ID: 2 bytes (possible values: 0 through 4095) VLAN Enable: 2 bytes (possible values: 1 = enabled and...
Page 372: Completing The Configuration
A: C 2000 DHCP S PPENDIX ONFIGURING PTION ON A INDOWS ERVER Table 17 Configuring the Fail-Over Call Route Point (continued) What You Type Description The length of the argument that applies to suboption 4 is determined by two elements: IP Address: The IP address of the device that is to be contacted if the VCX server cannot be reached.
Page 373: Activating Option 184
Activating Option 184 Activating Option To activate option 184, decide whether you want to apply the option to a specific scope or globally, that is, to all scopes that are served by the DHCP server software. To activate option 184 for a specific scope: 1 In the left pane of the DHCP Microsoft Management Console dialog box, find the scope that you want.
Page 374: Manually Configuring A Telephone
Manually All of the Option 184 parameters (with the exception of the Failover Configuring a Route Point) can be manually configured on any 3Com telephone by Telephone using the Local User Interface (LUI). For more information on configuring telephones, see...
Page 375: Raid Disk Failure
EPLACING A AILED ISK ON A VCX S ERVER This appendix includes procedures for replacing a failed disk on each type of VCX server. If a disk drive failure occurs on a VCX server, use the appropriate procedure in this appendix to replace the failed disk and bring the VCX server back into service.
Page 376: Replacing A Raid Disk
Disk drive 1 is located in the lower slot. On a 3Com V6000 server, Disk drive0 is located in the left slot as you face the back of the server. Disk drive 1 is located in the right slot.
Page 377: Non-Raid Disk Failure
Non-RAID Disk Failure Non-RAID Disk If a disk fails on a VCX server that does not use RAID technology, refer to Failure these procedures: Replacing a Disk (Single Site) ■ Replacing a Disk (Regional Office) ■ Replacing a Disk (Branch Office) ■...
Page 378: Replacing A Disk (Single Site)
B: R VCX S PPENDIX EPLACING A AILED ISK ON A ERVER Replacing a Disk Use the procedures in this section to replace a disk at a single site that has (Single Site) either two servers or four servers. A single VCX site is defined as a site that is not part of a multi-site configuration.
Page 379 /opt/installtemp The location of the software upgrade file depends on 3Com’s service delivery methods and on the customer network configuration. Software upgrade file names vary with the release. See...
Page 380 B: R VCX S PPENDIX EPLACING A AILED ISK ON A ERVER c Install the software upgrade file using these commands: cd /opt/installtemp tar xvf vcx-x86-7.1.16c cd upgrade-7.1.16 ./install-upgrade d Switch to the upgraded version of the software using this command: vcx-switchversion --manual 7.1.16c Normally the vcx-switchversion command is used with the --manual option to downgrade to a previous software version.
Page 381 On the down server, log in as root. The default password for the root account is pvadmin. CAUTION: 3Com strongly recommends that customers change this password on all VCX servers. Guidelines about other passwords and other security-related issues can be found in the “VCX Security Guide.”...
Page 382 13 Set up Oracle database replication on either of the servers. a On the running server or the down server, log in as cworks. b Enter these commands: cd /opt/3com/VCX/vcxdata/bin ./setupReplication You must know which server is the Master Definition Site and provide the IP address of the eth0 network interface when the script prompts for this information.
Page 383 15 Verify that Oracle database replication has been completed. a On the running server or the down server, log in as cworks. b Enter these commands: cd /opt/3com/VCX/vcxdata/bin ./checkReplication The script asks for the site ID and the IP addresses of the two servers and then checks the replication state of the authentication databases and reports the status.
Page 384 16 Ensure that the codec that is installed on the running server is installed on the down server. a On the running server, log in as root. b Enter these commands. cd /opt/3com/VCX/UMS/app/app.dir grep Codec config.app The output from this command indicates which codec is being used on the running server.
Page 385 19 On the primary server, restart all VCX services. a Log in as root. The default password for the root account is pvadmin. CAUTION: 3Com strongly recommends that customers change this password on all VCX servers. Guidelines about other passwords and other security-related issues can be found in the “VCX Security Guide.”...
Page 386: Instructions (Single Site, Four Servers)
B: R VCX S PPENDIX EPLACING A AILED ISK ON A ERVER Instructions Use the instructions in this section to replace the disk on a: (Single Site, Primary or Secondary IP Telephony Server ■ Four Servers) Primary or Secondary IP Messaging Server ■...
Page 387 Replacing a Disk (Single Site) The location of the software upgrade file depends on 3Com’s service delivery methods and on the customer network configuration. Software upgrade file names vary with the release. See Names of Software Files earlier in this appendix. The examples in this section assume that you need to upgrade to VCX Enterprise release 7.1.16c.
Page 388 B: R VCX S PPENDIX EPLACING A AILED ISK ON A ERVER Example Output From the vcx-os-query Command Version Partition Label Status 5.4.1 /dev/sda2 active 5.9.1 /dev/sda3 In the example, the active operating system version is 5.4.1 and the version in the inactive partition is 5.9.1. f Switch to the more recent version of the operating system using this command: vcx-os-switch 5.9.1...
Page 389 On the down server, log in as root. The default password for the root account is pvadmin. CAUTION: 3Com strongly recommends that customers change this password on all VCX servers. Guidelines about other passwords and other security-related issues can be found in the “VCX Security Guide.”...
Page 390 4 Set up Oracle database replication on either of the servers. a On the running server, log in as cworks. b Enter these commands: cd /opt/3com/VCX/vcxdata/bin ./setupReplication You must know which server is the Master Definition Site and provide the IP address when the script prompts for this information.
Page 391 6 Restart VCX services on the primary server. a Log in as root. The default password for the root account is pvadmin. CAUTION: 3Com strongly recommends that customers change this password on all VCX servers. Guidelines about other passwords and other security-related issues can be found in the “VCX Security Guide.”...
Page 392 EPLACING A AILED ISK ON A ERVER CAUTION: 3Com strongly recommends that customers change this password on all VCX servers. Guidelines about other passwords and other security-related issues can be found in the “VCX Security Guide.” b Enter these commands: cd /etc/init.d...
Page 393 5 Ensure that the codec that is installed on the running server is installed on the down server. a On the running server, log in as root. b Enter these commands. cd /opt/3com/VCX/UMS/app/app.dir grep Codec config.app The output from this command indicates which codec is being used on the running server.
Page 394 8 Restart VCX services on the Primary VCX Server. a Log in as root. The default password for the root account is pvadmin. CAUTION: 3Com strongly recommends that customers change this password on all VCX servers. Guidelines about other passwords and other security-related issues can be found in the “VCX Security Guide.”...
Page 395: Replacing A Disk (Regional Office)
Replacing a Disk (Regional Office) Replacing a Disk Use the procedures in this section to replace a disk on one of the servers (Regional Office) at a regional office. Replacing an IP Telephony and Messaging Disk ■ Replacing a Call Processing Server Disk ■...
Page 396 /opt/installtemp The location of the software upgrade file depends on 3Com’s service delivery methods and on the customer network configuration. Software upgrade file names vary with the release. See...
Page 397 Replacing a Disk (Regional Office) In the output from this command, the second column contains the operating system version for the two partitions (A and B) and the last column indicates which partition is currently active. Example Output From the vcx-os-query Command Version Partition Label...
Page 398: Replacing An Ip Messaging Disk
B: R VCX S PPENDIX EPLACING A AILED ISK ON A ERVER Replacing an IP A VCX system that is configured for global IP Messaging has one IP Messaging Disk Messaging Server in each regional office. The secondary IP Messaging server is located in the remote regional office.
Page 399 Replacing a Disk (Regional Office) The location of the software upgrade file depends on 3Com’s service delivery methods and on the customer network configuration. Software upgrade file names vary with the release. See Names of Software Files earlier in this appendix. The examples in this section assume that you need to upgrade to VCX Enterprise release 7.1.16c.
Page 400 On the down server, log in as root. The default password for the root account is pvadmin. CAUTION: 3Com strongly recommends that customers change this password on all VCX servers. Guidelines about other passwords and other security-related issues can be found in the “VCX Security Guide.”...
Page 401 5 Ensure that the codec that is installed on the running server is installed on the down server. a On the running server, log in as root. b Enter these commands. cd /opt/3com/VCX/UMS/app/app.dir grep Codec config.app The output from this command indicates which codec is being used on the running server.
Page 402 8 Restart VCX services on the Primary IP Messaging Server. a Log in as root. The default password for the root account is pvadmin. CAUTION: 3Com strongly recommends that customers change this password on all VCX servers. Guidelines about other passwords and other...
Page 403: Replacing An Authentication And Directory Server Disk
(one in each of the regional offices). Database replication between Authentication and Directory servers in multiple regions is more complex. For assistance in configuring multiple regional offices contact 3Com Customer Service or your Voice Authorized 3Com Reseller. Terminology: In this section, the term “down server” refers to the server that is located in the local regional office.
Page 404 /opt/installtemp The location of the software upgrade file depends on 3Com’s service delivery methods and on the customer network configuration. Software upgrade file names vary with the release. See...
Page 405 Replacing a Disk (Regional Office) Normally the vcx-switchversion command is used with the --manual option to downgrade to a previous software version. When you use it in a disk replacement procedure, you can safely ignore this message: To complete the VCX switchversion operation please restore the IP Messaging and Oracle databases.
Page 406 B: R VCX S PPENDIX EPLACING A AILED ISK ON A ERVER The script displays several status messages and exits. Final Configuration of the Authentication and Directory Server 1 For each branch office that is associated with the local regional office, configure the VCX Firewall software to permit Oracle access.
Page 407 Replacing a Disk (Regional Office) cd /opt/3com/VCX/scripts/rc3.d ./S20vcxdata stop 7 On the running Authentication and Directory Server in the remote regional office, drop replication for each of the two regional databases. a Log in as cworks. b Enter these commands: cd /opt/3com/VCX/vcxdata/bin ./dropReplication...
Page 408 ISK ON A ERVER b Stop the vcxdata process. Log in as root. ■ Enter these commands: ■ cd /opt/3com/VCX/scripts/rc3.d ./S20vcxdata stop c Drop database replication for the branch’s database. Log in as cworks. ■ Enter these commands: ■ cd /opt/3com/VCX/vcxdata/bin ./dropReplication...
Page 409 Log in as cworks. b Enter these commands: cd /opt/3com/VCX/vcxdata/bin ./installVcxdata The script asks you whether you want to create a backup for a branch office or regional office.
Page 410 AILED ISK ON A ERVER b Enter these commands: cd /opt/3com/VCX/scripts/rc3.d ./S20vcxdata stop 15 On the down Authentication and Directory Server in the local regional office, restore the two database backup files that you copied from the running Authentication and Directory server in the remote regional office.
Page 411 Replacing a Disk (Regional Office) a Log in as cworks. b Enter these commands: cd /opt/3com/VCX/vcxdata/bin ./setupReplication c Enter the site ID for the remote regional office. The Master Definition Site is the remote regional office. 21 On the down Authentication and Directory Server in the local regional office, set up database replication for each of the branch office databases.
Page 412: Replacing A Call Records Server Disk
AILED ISK ON A ERVER b Enter these commands: cd /opt/3com/VCX/scripts/rc3.d ./S20vcxdata start 25 Wait for at least 30 minutes and verify that database replication has been completed for the remote regional office and for each branch office. 26 After database replication has been completed for all databases, start Tomcat on both region Call Processing Servers and at all branch offices.
Page 413 /opt/installtemp The location of the software upgrade file depends on 3Com’s service delivery methods and on the customer network configuration. Software upgrade file names vary with the release. See...
Page 414: Replacing A Disk (Branch Office)
Log in as root. The default password for the root account is pvadmin. CAUTION: 3Com strongly recommends that customers change this password on all VCX servers. Guidelines about other passwords and other security-related issues can be found in the “VCX Security Guide.”...
Page 415 /opt/installtemp The location of the software upgrade file depends on 3Com’s service delivery methods and on the customer network configuration. Software upgrade file names begin with the software version and end in extension (for example: vcx-x86-7.1.16c.tar). The examples in this .tar...
Page 416 B: R VCX S PPENDIX EPLACING A AILED ISK ON A ERVER To complete the VCX switchversion operation please restore the IP Messaging and Oracle databases. After these have been restored you may reboot the system. e Compare the version of the currently active operating system to the version in the inactive partition, using this command: vcx-os-query In the output from this command, the second column contains the...
Page 417 Replacing a Disk (Branch Office) b Enter these commands: cd /opt/3com/VCX/vcxdata/bin ./checkReplication c Enter the site ID of the remote regional office or the branch office. If replication has been completed, you see this message: INFO: Multi-Master Replication STATUS: **************************************...
Page 418 Follow the instructions to add the languages that you want. 13 Restore the IP Messaging database. 3Com recommends that customers back up VCX databases regularly. The instructions for restoring the IP Messaging database assume that recent backup files are available.
Page 419: Replacing A Disk On An Ip Telephony Server
Replacing a Disk (Branch Office) to the security key is a normal consequence of the disk replacement process. To resolve this issue, locate the file on the running server known_hosts ) and perform one of these /opt/home/cworks/.ssh/known_hosts actions: Edit the file, locate the line that contains the IP address of the down ■...
Page 420 If the down server is running an earlier software version than the other server, download the appropriate software upgrade file to the directory on the down server. /opt/installtemp The location of the software upgrade file depends on 3Com’s service delivery methods and on the customer network configuration.
Page 421 Replacing a Disk (Branch Office) Software upgrade file names vary with the release. See Names of Software Files earlier in this appendix. The examples in this section assume that you need to upgrade to VCX Enterprise release 7.1.16c. c Install the software upgrade file using these commands: cd /opt/installtemp tar xvf vcx-x86-7.1.16c.tar cd upgrade-7.1.16c...
Page 422 Log in as cworks. b Enter these commands: cd /opt/3com/VCX/vcxdata/bin ./checkReplication c Enter the site ID of the remote regional office or the branch office. If replication has been completed, you see this message:...
Page 423: Replacing A Disk (Vcx Connect)
Replacing a Disk (VCX Connect) Replacing a Disk Use the procedures in this section to replace a failed disk at a VCX (VCX Connect) Connect site that has either: Two servers (primary and secondary) ■ A single server (standalone) ■ Instructions Use the appropriate instructions from this section to replace the disk on (Single Site,...
Page 424 On the down server, log in as root. The default password for the root account is pvadmin. CAUTION: 3Com strongly recommends that customers change this password on all VCX servers. Guidelines about other passwords and other security-related issues can be found in the “VCX Security Guide.”...
Page 425 12 Set up Oracle database replication on either of the servers. a On the running server or the down server, log in as cworks. b Enter these commands: cd /opt/3com/VCX/vcxdata/bin ./setupReplication You must know which server is the Master Definition Site and provide the IP address of the eth0 network interface when the script prompts for this information.
Page 426 14 Verify that Oracle database replication has been completed. a On the running server or the down server, log in as cworks. b Enter these commands: cd /opt/3com/VCX/vcxdata/bin ./checkReplication The script asks for the site ID and the IP addresses of the two servers and then checks the replication state of the authentication databases and reports the status.
Page 427 Replacing a Disk (VCX Connect) a On the running server, log in as root. b Enter these commands. cd /opt/3com/VCX/UMS/app/app.dir grep Codec config.app The output from this command indicates which codec is being used on the running server. Example: Codec_Supported=g711u c On down server, install the same codec.
Page 428: Instructions (Single Site, Standalone Server)
18 On the primary server, restart all VCX services. a Log in as root. The default password for the root account is pvadmin. CAUTION: 3Com strongly recommends that customers change this password on all VCX servers. Guidelines about other passwords and other security-related issues can be found in the “VCX Security Guide.”...
Page 429 Replacing a Disk (VCX Connect) vcx-config-network --wizard Follow the instructions in “VCX Connect Installation and Configuration Guide” (a separate document for use with VCX Connect systems only). 3 Reboot the down server using this command: reboot 4 After the reboot process has been completed, configure VCX services on the down server using this command: vcx-setup The script detects that you have already configured the networking...
Page 430 B: R VCX S PPENDIX EPLACING A AILED ISK ON A ERVER...
Page 431: C S Pecifications
■ V6100 Integrated Branch Communications Platform ■ WARNING: 3Com Telephones are intended for connection only on internal Local Area Networks. Do not install them outside of buildings. Do not connect them to any networking device outside of the building in...
Page 432: Com 3103 Manager Telephone
Manager Telephone (320X120 pixels), 12 programmable buttons, 8 dedicated feature buttons, full duplex speaker phone, and a 10/100/1000 Mbps switch port. 3Com 3103 Manager Telephones can accept power from an IEEE 802.3af-compliant (Power over Ethernet) power supply. Table 18 3Com 3102 Business Telephone Specifications...
Page 433: Com 3102 Business Telephone
3Com 3102 Business Telephone 3Com 3102 The 3Com 3102 Business Telephone includes a 2 x 24 character display, Business Telephone 18 programmable buttons, 8 dedicated feature buttons, and a 10/100 Mbps switch port. 3Com 3102 Business Telephones can accept power from an IEEE 802.3af-compliant (Power over Ethernet) power supply.
Page 434: Com 3101 Basic Telephone
C: S PPENDIX PECIFICATIONS 3Com 3101 The 3Com 3101 Basic Telephone includes a 2 x 24 character display, four Basic Telephone programmable buttons, and a 10/100 Mbps switch port. Table 21 3Com 3101 Basic Telephone Specifications Compliance FCC Class A device...
Page 435: Com 3105 Attendant Console
3Com 3105 Attendant Console 3Com 3105 The 3Com 3105 Attendant Console supports up to 100 functions with Attendant Console status LED display (50 buttons, each with high/low shift position). It operates at 10Mbps, in half duplex mode. Table 23 3Com 3105 Attendant Console Specifications...
Page 436: V6100 Integrated Branch Communications Platform
C: S PPENDIX PECIFICATIONS Table 24 3Com V6000 Integrated Branch Communications Platform Specification (continued) Environmental Operational: 0° to 45° C 32° to 113° F Storage: -10° to 70° C 14° to 158° F Humidity: 10 to 90% non-condensing Weight 3619 gm (8 lb) Dimensions 19"...
Page 437: Register Your Product To Gain Service Benefits
To take advantage of warranty and other service benefits, you must first Product to Gain register your product at: Service Benefits http://eSupport.3com.com/ 3Com eSupport services are based on accounts that are created or that you are authorized to access. Solve Problems 3Com offers the following support tool: Online 3Com Knowledgebase —...
Page 438: Purchase Extended Warranty And Professional Services
3Com as a separately ordered product. Separately orderable software releases and licenses are listed in the 3Com Price List and are available for purchase from your 3Com reseller.
Page 439: Telephone Technical Support And Repair
Details about recent configuration changes, if applicable ■ To send a product directly to 3Com for repair, you must first obtain a return materials authorization number (RMA). Products sent to 3Com without authorization numbers clearly marked on the outside of the package will be returned to the sender unopened, at the sender’s...
Page 440 Latin America — Telephone Technical Support and Repair Antigua 1 800 988 2112 Guatemala AT&T +800 998 2112 Argentina 0 810 444 3COM Haiti 57 1 657 0888 Aruba 1 800 998 2112 Honduras AT&T +800 998 2112 Bahamas...
Page 441 Contact Us...
Page 442 D: O PPENDIX BTAINING UPPORT FOR RODUCTS...
Page 443 Branch Office IP Telephony Server 3105 Attendant Console installation 166 installation 340 bug fixes 438 specifications 435 Business Telephone (2102) 3Com Knowledgebase tool 437 installation 333 3Com Professional Services 438 specifications 433 3Com resources, directory 439 Business Telephone (3102) installation 331...
Page 444 2101 Basic Telephone 329 installation 346 2102 Business Telephone 333 IP address 24 3101 Basic Telephone 326 directory of 3Com resources 439 3102 Business Telephone 331 disk replacement 3103 Manager Telephone 336 branch office IP Telephony and Messaging 3105 Attendant Console 340...
Page 445 125 Primary IP Telephony Server installation 126 primary server installation 126 printer configuration 360 secondary server installation 147 product registration 437, 438 Professional Services from 3Com 438 prompts downloading 321, 322 Knowledgebase 437 installation 319, 320 provisioning service 15...
Page 446 Primary IP Messaging Server 184 Primary IP Telephony and Messaging Server 59 Primary IP Telephony Server 126 Secondary Authentication and Directory table of 3Com support contact numbers 438 Server 302 technical support, Asia and Pacific Rim 439 Secondary Call Processing Server 269...
Page 447 NDEX VCX processes restarting on down server 385, 391, 428 restarting on running server 385, 391, 394, 403, 428 VCX servers multi-site options 17 single-site options 17 VCX services described 15 VCX system hardware components configuration options 17 overview 14 software components 15 configuration options 16 vcx-licenseinstall command 22...
Page 448 NDEX...

3Com VCX V7000 Installation Manual

About this Guide

Pre -Installation Guidelines

Installing an Ip Telephony and Messaging Server

Installing an Ip Telephony Server

Installing an Ip Messaging Server

Installing a Call Records Server

Installing a Call Processing Server

8 Installing Languageprompts

B Replacing a Failed Disk Ona VCX Server

100 C Specifications

Quick Links

Related Manuals for 3Com VCX V7000

Summary of Contents for 3Com VCX V7000

Table of Contents