Page 1 Manager’s Telephone ™ Guide ™ V7000 IP Telephony Solution System Release 7.1 Part Number 900-0401-01 Rev AC Published March 2007 http://www.3com.com/...
Page 2 3Com Corporation Copyright © 2006 – 2007 3Com Corporation. All Rights Reserved. No part of this documentation may be reproduced in any form or by any means or used to make any derivative work (such as translation, 350 Campus Drive transformation, or adaptation) without written permission from 3Com Corporation.
Page 3: Table Of Contents
Conventions Figures Related Documentation Comments ETTING TARTED VCX Telephone Overview Initial Voice Mailbox Setup Configuration Options Additional Information Sources VCX V7000 M ’ — M 3103 ANAGER ELEPHONE ODEL Telephone Buttons and Controls Access Buttons Status Lights for Access Buttons...
Page 4 Using Unique Extensions Class of Service Override Terminating Calls Using the Telephone Display Panel Controlling the Volume Using the Hands Free Feature Using a Headset Returning to the Headset After a Long Delay Putting a Call on Hold Music on Hold Dialing a New Call While on a Call Answering a New Call While on a Call Transferring a Call...
Page 5 Creating a Cascaded Conference Dropping Conference Recipients Camping on a Busy Extension Transferring Your Phone Settings to Another Phone Forwarding Calls to Voice Mail Transferring a Call to Another User’s Voice Mail Call Waiting Speed Dialing Configuring Personal Speed Dial Numbers Editing Personal Speed Dial Numbers Dialing Personal Speed Dial Numbers Dialing System Speed Dial Numbers...
Page 6 VCX User Interface Overview Enabling Call Forwarding Configuring a Call Coverage Point Assigning Access Button Functions Using the VCX User Interface Enabling Bridged Extensions Bridged Line Interaction with Other Features Do Not Disturb and Bridged Line Calls Hands Free and Bridged Line Calls Call Forward, Forward to Voice Mail, and Bridged Line Calls Call Transfer, Call Conferencing, and Bridged Line Calls Call Park and Bridged Line Calls...
Page 7: About This Guide
BOUT UIDE This guide describes how to set up and use 3Com® VCX™ telephones and consoles. This guide is for users of the following VCX hardware and software: VCX 3103 Manager’s Telephone VCX 3105 Attendant Console If release notes are shipped with your product and the information there differs from the information in this guide, follow the instructions in the release notes.
Page 8: Figures
BOUT UIDE Conventions Table 1 and Table 2 list conventions that are used throughout this guide. Table 1 Icons Icon Type Description Information note Information about important features or instructions. Caution Alerts you to potential loss of data or potential damage to an application, system, device, or network.
Page 9: Related Documentation
Related These 3Com documents contain additional information about the Documentation products in this release that are a part of or support the 3Com Convergence Application Suite. The following documents are a part of the VCX IP Telephony Module: VCX Installation Guide...
Page 10: Comments
Document part number (found on the front page) Page number Your name and organization (optional) Example: VCX Manager’s Telephone Guide System Release 7.1 Part Number 900-0401-01 Rev AC Page 25 Please address all questions regarding the 3Com software to your authorized 3Com coordinator.
Page 11: Getting Started
ETTING TARTED This chapter provides a general description of your VCX telephone and describes the steps you must complete to use your phone. This chapter includes the following topics: VCX Telephone Overview Initial Voice Mailbox Setup Configuration Options Additional Information Sources...
Page 12: Vcx Telephone Overview
In addition, your account includes a voice mailbox. Voicemail features are provided by 3Com IP Messaging software. These features, such as listening to or sending messages, are described in the IP Messaging guide associated with your messaging system.
Page 13: Initial Voice Mailbox Setup
Initial Voice Mailbox Setup Initial Voice When a caller dials your telephone number and you are unable to answer Mailbox Setup the call, the caller hears a recording and is prompted to leave a message. Before you can listen to messages in your voice mailbox, you must record your name, a personal greeting, and change the default password you use to access your mailbox.
Page 14: Configuration Options
Model 3103 telephone features. IP Messaging Module User Guide - 3Com Native Interface or the IP Messaging Module User Guide - Traditional Interface — Provides information about the voicemail system and features available on your phone.
Page 15: Vcx V7000 Manager
’ ANAGER — M 3103 ELEPHONE ODEL This chapter describes the buttons, controls, and features on the 3Com® ™ Model 3103 Manager’s Telephone. This chapter includes the following topics: Telephone Buttons and Controls Access Buttons Status Lights for Access Buttons...
Page 16: Telephone Buttons And Controls
2: VCX V7000 M ’ — M 3103 HAPTER ANAGER ELEPHONE ODEL Telephone Buttons Figure 1 shows the buttons and controls on the VCX Model 3103 and Controls Manager’s Telephone. Figure 1 VCX Model 3103 Manager’s Telephone 1 Message Waiting Indicator (MWI) — When lit, indicates that you have at least one unreviewed message (voice, e-mail, or fax) in your mailbox.
Page 17 Telephone Buttons and Controls 3 Top Right Button — When the handset is off hook, this button invokes the action list for a corresponding call. When a phone call is associated with the button, the button opens or closes a call action list. Scroll through the list and select an action by pressing the corresponding right button or press the Select button (see 6).
Page 18 2: VCX V7000 M ’ — M 3103 HAPTER ANAGER ELEPHONE ODEL 5 Label Area — Provides space for inserting a label that describes the function of each Access button. See Printing Labels. 6 Select Button — Selects the highlighted item in a list on the Display Panel.
Page 19: Access Buttons
8 Access buttons on the VCX Model 3103 Manager’s Telephone. The buttons are assigned default functions (described in the following list) by 3Com. Your administrator can change these defaults and may allow you to reprogram some or all of the button functions. Ask you administrator for more information.
Page 20: Status Lights For Access Buttons
2: VCX V7000 M ’ — M 3103 HAPTER ANAGER ELEPHONE ODEL Access buttons have these default settings: 1 Do Not Disturb — Enables the Do Not Disturb feature. See Activating Do Not Disturb. 2 Call Forward — Allows you to forward calls to different destinations.
Page 21 Feature Options 1 Press the Features soft button. 2 Scroll to the feature by pressing the Scroll Down ( ) button. 3 Press the Select soft button. 4 Enter any additional values following display panel prompts. Figure 3 Features Soft Button The following list describes the Manager’s phone features.
Page 22 Call Forwarding. COS Override — Class of Service (COS) Override allows you to apply the features of your own 3Com telephone temporarily to another 3Com telephone on the same local network. Do Not Disturb (DND) — Forces incoming calls to go immediately to the call coverage point set by you or your administrator.
Page 23: Display Panel Contrast
Display Panel Contrast Display Panel You can adjust the Display Panel contrast as one of the User Contrast Configuration Features. To adjust the contrast: 1 Press the Features soft button. 2 Scroll to User Configuration and press Select. 3 Scroll to Modify Display and press Select. 4 Press Select to choose Set Contrast.
Page 24 2: VCX V7000 M ’ — M 3103 HAPTER ANAGER ELEPHONE ODEL...
Page 25: Basic Telephone Operation
ASIC ELEPHONE PERATION This chapter describes how to use the basic telephone functions available on all VCX telephone models and includes the following topics: Logging In to Your Telephone Answering a Call Making Calls Terminating Calls Using the Telephone Display Panel Controlling the Volume Using the Hands Free Feature Using a Headset...
Page 26: Logging In To Your Telephone
3: B HAPTER ASIC ELEPHONE PERATION Logging In to Your Your administrator assigns an extension (telephone number) and initial Telephone password to your phone. If you hear a dialtone and the Display Panel on your phone shows the date, time, and a telephone extension, you are logged in and can make calls: Extension: 1001 Feb 17 08:12:00 Note that your administrator initially determines the format for the date...
Page 27: Changing Your Password
Logging In to Your Telephone If the password you entered is associated with the phone extension, you are logged in. If the Display Panel alternately shows the following information, the password you entered is not associated with the phone extension or the extension has not yet been assigned to the phone: Invalid password: Then:...
Page 28: Answering A Call
3: B HAPTER ASIC ELEPHONE PERATION User Interface (TUI) and change the local password to match the password stored on the call processor by following these steps: 1 Press the bottom right soft button (Advanced Settings) + 5. The Display Panel shows: Enter Password: 2 Enter your new password and press #.
Page 29: Answering A Second Call
Making Calls Answering a On 3Com Manager’s Telephones, when a new call arrives while you are Second Call on a call: 1 Press the Left soft button next to the new call on the display. You are connected to the new call. The current call hangs up.
Page 30: Redialing A Call
(for example, 9). If one of the Access buttons is configured to access an external line directly, you can press that button. 2 Dial the number. Or use the display panel on a 3Com Telephone to scroll to Placed Calls, Received Calls, or Missed Calls, or a personal or system-wide speed dial number.
Page 31: Class Of Service Override
Making Calls For example, suppose a company has three offices: Phones at the Chicago office use an extension range from 1000 through 1999. Phones at the Atlanta office use an extension range from 2000 through 2999. Phones at the Dallas office use an extension range from 3000 through 3999.
Page 32: Terminating Calls
3: B HAPTER ASIC ELEPHONE PERATION Terminating Calls You can terminate a call (hang up) by replacing the handset. Alternatively, depending on your phone model, you can press the Release button, or if the call is on Speaker, turn the Speaker off by pressing the Speaker button.
Page 33: Controlling The Volume
Controlling the Volume The list of new messages in the Display Panel depends on the status of each message. A new message can be: Unreviewed — An unreviewed message has never been listened to or acted upon (saved or deleted). Reviewed —...
Page 34: Using The Hands Free Feature
3: B HAPTER ASIC ELEPHONE PERATION Handset Volume — To raise or lower the volume of the dial tone and the voice level of your callers, lift the handset then press the up or down Volume Control buttons repeatedly until the volume is at the level you prefer.
Page 35: Using A Headset
Using a Headset To cancel Handsfree: 1 Press the Features soft button. 2 Scroll to Handsfree. 3 Press Select. You can also enable and disable Hands Free by using Feature Code 100. Feature Codes. Using a Headset The Model 3103 Manager’s telephone has a headset jack located on the underside of the telephone.
Page 36: Putting A Call On Hold
If you plan to not use the headset for a long time, 3Com recommends that you set the mute and headset buttons on the amplifier to Off and hang up the handset on your telephone.
Page 37: Answering A New Call While On A Call
Transferring a Call 3 When you hear dial tone, dial the second call. Answering a New You can put your current call on hold, answer a second call, and then Call While on a Call toggle between the two calls: 1 Press Hold and then the Left soft button next to the new call on the display.
Page 38: Attended Transfer
3: B HAPTER ASIC ELEPHONE PERATION Attended Transfer In an attended transfer, you announce the call to the recipient. You can either use the Transfer button or the transfer feature code. To announce a transfer: 1 While on a call, press Transfer. The call is placed on hold, you hear a dial tone, and the system prompts you enter a destination number.
Page 39: Serial Transfer Feature Code Method
Muting Calls Serial Transfer Feature Code Method 1 While on a call, press Feature + 471. The call is placed on hold, you hear a dial tone, and the system prompts you to enter a destination number. 2 Dial the number to which you want to transfer the call or choose the number from the Directory or Speed Dial lists, and then press # to complete the call.
Page 40: Activating Do Not Disturb
3: B HAPTER ASIC ELEPHONE PERATION If the VCX system or the phone reboots or is upgraded with new software, the ringer resets to the default ringer enabled (feature disabled) mode. To mute the phone ringer: 1 Press Feature + 489. The LCD displays: Ringer is now muted.
Page 41: Activating Malicious Call Trace
Activating Malicious Call Trace To activate Do Not Disturb: 1 Open the Features tab, then scroll down the list of features and select Do Not Disturb. Your telephone is now in Do Not Disturb mode. The display panel shows DND. 2 To disable Do Not Disturb mode, repeat step 1.
Page 42 3: B HAPTER ASIC ELEPHONE PERATION...
Page 43: Feature
EATURE ODES This chapter describes how to use VCX feature codes on a VCX telephone to enhance the operation of your phone. A feature code is a sequence of numbers you enter on the telephone keypad to enable a feature that is not mapped to a button.
Page 44: Feature Code Overview
4: F HAPTER EATURE ODES Feature Code Some common telephone features are mapped to buttons (Hold, for Overview example). However, the number of buttons varies on each model of VCX phone. Furthermore, the number of VCX features exceeds the number of buttons available on any phone.
Page 45 Feature Codes Table 4 VCX Feature Codes Alphabetical by Feature or Task (continued) Feature Feature Code Entry Description Anonymous Next Feature + 890, then <destination> Controlling Caller (Enable/Disable) *890*<destination> Barge In Feature + 428 Used with Silent Monitor. See Silent Monitor and Barge Beep —...
Page 46 4: F HAPTER EATURE ODES Table 4 VCX Feature Codes Alphabetical by Feature or Task (continued) Feature Feature Code Entry Description Do Not Disturb Feature + 446 Activating Do Not Disturb. (Enable/Disable) *446 Hands Free Feature + 100 Enables or disable the Hands-Free feature.
Page 47 Feature Codes Table 4 VCX Feature Codes Alphabetical by Feature or Task (continued) Feature Feature Code Entry Description Remote Call Forward Feature + 468, then <extension to Remote Call Forward. forward> + #, then <destination> + # *468*<extension to forward> *<destination>...
Page 48 4: F HAPTER EATURE ODES Table 4 VCX Feature Codes Alphabetical by Feature or Task (continued) Feature Feature Code Entry Description Speed Dial — Personal Feature + 601 + n Allows you to dial a personal speed dial number. To configure personal speed dialing, see Speed Dialing.
Page 49 Feature Codes Table 4 VCX Feature Codes Alphabetical by Feature or Task (continued) Feature Feature Code Entry Description Volume — Up or Down Feature + 102 to raise the volume Adjusts the volume setting for the current mode: Feature + 103 to lower the volume If the handset is in the cradle and the speaker is disabled, adjusts the ring volume setting.
Page 50 4: F HAPTER EATURE ODES...
Page 51: Standard Features
TANDARD EATURES This chapter describes the standard VCX telephone features that you can set up and access through the Telephone User Interface (TUI) on your telephone. Chapter 6 describes the telephone features that require configuration through the VCX User Interface. This chapter contains the following topics: Viewing the Call Logs Viewing the User Directory...
Page 52: Viewing The Call Logs
5: S HAPTER TANDARD EATURES Viewing the Call You can use the Call History feature to display your call logs. These are Logs the logs of the 10 most recent placed calls, received calls, missed calls and unreviewed calls to and from your telephone. From the call logs you can select calls and the phone automatically dials them.
Page 53: Controlling Caller Id
Controlling Caller ID To view the User Directory, use one of the following access options: Select the Directory soft button. By default, the display sorts the names alphabetically by last name. You can change the sort order to first name or extension by selecting the appropriate tab on the display. Use the up and down scroll buttons to locate a user.
Page 54: Using The Telephone User Interface
5: S HAPTER TANDARD EATURES Using the Telephone User Interface You can control Caller ID settings using the Telephone User Interface by enabling the appropriate feature. To change the current setting using the Telephone User Interface, select Features. Use the Scroll buttons to navigate through the features. If Caller ID (Anonymous All) is disabled and you want to block your Caller ID for the next call only: 1 Pick up the handset.
Page 55: Setting Up A Conference Call
Setting up a Conference Call Setting up a The conference feature enables you to have up to six parties, including Conference Call the conference originator, on one conference with the capability to extend a conference through cascading. Conferences can be multi-site capable where any endpoint in a conference can be located anywhere within the VCX system.
Page 56: Adding A Recipient To An Existing Conference
5: S HAPTER TANDARD EATURES If the recipient does not want to take the call, hang up the second call and go back to the first call by pressing the Hold button for that call. Adding a Recipient to While participating in a conference of three to five people, any recipient an Existing in the conference can add a new recipient.
Page 57: Camping On A Busy Extension
Camping on a Busy Extension To drop conference recipients, follow these steps: 1 While on a conference, the conference originator presses the Conference soft (top right) button. The Conference Drop window displays in the Display Panel. 2 Scroll to the drop action you want to take, either Last or All, and press the Drop soft button.
Page 58: Transferring Your Phone Settings To Another Phone
Transferring Your This feature enables you to use any 3Com phone attached to any VCX Phone Settings to system (call processor) in the Enterprise with all your phone’s settings.
Page 59: Forwarding Calls To Voice Mail
Forwarding Calls to Voice Mail Forwarding Calls to You can forward all incoming calls to your voice mailbox. Voice Mail When you forward incoming calls to your voice mailbox: An incoming call rings once on your phone and is then sent to your voice mailbox.
Page 60: Call Waiting
5: S HAPTER TANDARD EATURES Call Waiting The Call Waiting feature in the VCX User Interface allows you to select a ring tone, or to hear a beep sound in the handset/headset, or to disable the ringer (but flash the MWI) on your current call to let you know that another call has arrived on another access line.
Page 61: Configuring Personal Speed Dial Numbers
Speed Dialing This section describes how to set up speed dialing through the Telephone User Interface. You can also enable speed dialing through the VCX User Interface. See Chapter 6 for information on accessing the VCX User Interface; see the online Help for information on creating speed dials. Note that the two interfaces are synchronized.
Page 62: Editing Personal Speed Dial Numbers
5: S HAPTER TANDARD EATURES Make sure you write the name of the person whose number you have stored and the corresponding Speed Dial Access button or feature code. Alternately, you can configure personal speed dial numbers by following these steps: 1 Press the SA line button.
Page 63: Dialing System Speed Dial Numbers
Speed Dialing Feature + 601 + 2 Alternatively, you can skip pressing the Feature button and enter: *601*2 Note that, with this syntax, you cannot enter *602. You can also use the following method to dial a speed dial number on any VCX phone: 1 Press Feature + 410 + 3.
Page 64: Call Forwarding
5: S HAPTER TANDARD EATURES In addition to using the Feature menu to list system speed dial numbers, you can view the system speed dial numbers configured on your phone by pressing the Middle Right Button next to the Display Panel or by entering Feature + 464.
Page 65: Call Forward No Answer
Call Forwarding Call Forward No To forward your calls to another extension when your extension is not Answer answered: 1 Press the Features soft button. 2 Scroll to Call Forward No Answer. 3 Press the Select button. 4 Enter the extension of the subscriber whose extension will receive the call.
Page 66: Call Park
5: S HAPTER TANDARD EATURES 3 Press the Select button. 4 Enter the extension of the subscriber whose extension will receive the call. To disable Call Forward All, repeat steps 1 through 3. Alternately, you can enable Call Forward All using feature codes: 1 Press Feature + 465.
Page 67 Call Park 3 Press Select. 4 Dial the park extension and press #. 5 Notify another user about the parked call, a Select an Access button for outgoing calls and dial the user’s extension. b When the call is answered, tell the user the Call Park extension number, for example 818.
Page 68: Paging
5: S HAPTER TANDARD EATURES Paging Paging lets you activate the speakers and broadcast a message to all of the available phones in a paging group. Your administrator defines the members of a paging group and an extension to dial to page that group. A phone in a group is available to receive pages if it has a speaker, unless: the phone is not logged in the phone has a call ringing, connected, or on hold...
Page 69: Call Pickup
Call Pickup Call Pickup Use the Call Pickup feature to answer a call that is ringing on another telephone. There are two types of call pickup: Directed Call Pickup — Allows you to answer a call ringing on the phone of a specific user. Both you and the other user must be members of the same Directed Call Pickup group.
Page 70: Group Call Pickup
5: S HAPTER TANDARD EATURES Group Call Pickup To answer a call that is ringing on a group member’s telephone: 1 Pick up the handset. 2 Press the Features soft button. 3 Scroll to Pickup, Group. 4 Press Select. 5 Dial the group number of the ringing telephone and press #. The call is directed to your telephone and call stops ringing on the other member phones.
Page 71 VCX Administrator Interface (see the VCX Administration Guide). The supervisor must use a phone with a Display Panel (not a 3Com Model 3100 Entry Telephone). If a supervisor attempts to monitor an extension without permission, the supervisor hears an error tone and the LCD shows .
Page 72: Monitoring A Call
5: S HAPTER TANDARD EATURES If a customer or agent terminates a monitored call by hanging up, the supervisor will be disconnected from the session. Supervisors cannot monitor conference calls. The agent, the customer, and the supervisor can place a monitored call on hold.
Page 73: Blocking Call Monitoring
Silent Monitor and Barge In you are monitoring a call, press Feature + 428. To return to silent monitor mode, press Feature + 425. To terminate participation in a barged in call, hang up. This has no effect on agent-customer communication (the agent-customer session remains active).
Page 74: Remote Call Forward
5: S HAPTER TANDARD EATURES , you can either enter the private phone extension or <extension> press a speed dial button mapped to that extension. Remote Call The Remote Call Forward feature allows you to configure the forwarding Forward options of a phone from another phone in the network. This is useful if, for example, a person A is on vacation and all of person A’s calls must be forwarded to person B.
Page 75: Hunt Groups
Hunt Groups For example, extension 1001 has used feature code 468 to specify that all of extension 1000’s calls be forwarded to extension 1002. You can disable remote call forwarding on extension 1000 or 1001: On extension 1001: a Press Feature + 468. b Enter the extension whose calls you no longer want to remotely forward (in this case, 1000) and press #.
Page 76: Hunt Group Types
5: S HAPTER TANDARD EATURES group mailbox or to the receptionist. In addition, hunt group members can be in a distributed environment across multiple sites in the Enterprise. An administrator can configure a hunt group in which all members are fax machines.
Page 77 Hunt Groups Note that a member must be logged in to both the VCX system and the hunt group to receive a call. Linear Hunt Group — An incoming call always rings at the first member phone of the group, then, if the call is not answered, at the phone of the next member in the group list.
Page 78 5: S HAPTER TANDARD EATURES to the hunt group’s default call coverage point. The administrator can configure the call coverage point to be: A voice mailbox Another hunt group An individual extension An Auto Attendant number An external phone number Ask your administrator for information on timeout values and your hunt group’s default call coverage point.
Page 79: Logging In To A Hunt Group
Hunt Groups Logging In to a Hunt When your administrator gives you your hunt group membership Group information, you can log in to your hunt group (or groups if you have been assigned membership in multiple groups). You must be logged in to a hunt group to receive calls for that group.
Page 80: Viewing Hunt Group Membership And Status
5: S HAPTER TANDARD EATURES A hunt group caller on hold will hear hunt group Music On Hold. A hunt group call can be parked and then picked up by any user on the same site. If the VCX phone has Hands Free enabled, an incoming call to a hunt group will not be picked up automatically.
Page 81: Emergency Phone Number Dialing Service
Emergency Phone Number Dialing Service Use the up and down scroll buttons to navigate through the hunt group list. The first line displays the name and number of the hunt group. The second line displays your current status. Press Change soft button below the Display Panel to change your current login status.
Page 82 5: S HAPTER TANDARD EATURES...
Page 83 VCX U SING THE NTERFACE This chapter describes how to access the VCX User Interface application. It also provides a description of the options available to manage your user account and VCX telephone from this web-based application. Features that require configuration through the application and, subsequently, on the telephone itself are described in more detail.
Page 84: Using The Vcx User Interface
1 In your web browser’s address bar, enter the VCX User Interface web address and press Enter. 2 On the 3Com VCX V7000 Networked Telephony Solution window, click User Interface. The Login dialog box appears. 3 In the Username field, type your web login name.
Page 85 VCX User Interface Overview Each option (except Log Out) is associated with a set of tabbed pages shown on the right side of the window. When you select an option, the set of tabbed pages changes. Click on a tab to display its contents. Each tabbed page includes a text box that describes the purpose of the page.
Page 86 6: U VCX U HAPTER SING THE NTERFACE Bridge Permissions — Enables you set up your extension so that up to four other users can receive your calls on their phone. After configuring bridge permissions through the VCX User Interface, Enabling Bridged Extensions for additional information.
Page 87 VCX User Interface Overview cannot add, modify, or delete a system speed dial number. However, you can export the list to a Microsoft Excel spreadsheet. You can also map a system speed dial number to a button on your phone (see Assigning Access Button Functions Using the VCX User Interface).
Page 88: Enabling Call Forwarding
6: U VCX U HAPTER SING THE NTERFACE Groups Hunt Groups — Allows you to view the hunt groups you belong to and your current login status for each group. See Hunt Groups. Page Groups — Allows you to view the page groups configured on your system.
Page 89: Configuring A Call Coverage Point
Configuring a Call Coverage Point Call Forward, Fall Back to Coverage feature, a forwarded call that is not answered at the forwarding destination falls back to your extension's coverage. This call coverage point must be either voice mail or Auto Attendant (the call cannot fall back to another extension or to no coverage;...
Page 90: Assigning Access Button Functions Using The Vcx User Interface
6: U VCX U HAPTER SING THE NTERFACE The call cannot be answered because the destination is busy or unreachable (logged out or disconnected from the network). The default call coverage point is voice mail. However, your administrator can specify a different default for all subscribers by creating a Predefined rule, or you can set your own call coverage point by creating a User rule.
Page 91: Enabling Bridged Extensions
Enabling Bridged Extensions To view the functions currently mapped to buttons on your phone: 1 Log in to the VCX User Interface, select the My Extensions option, then access the Button Mappings tabbed page. 2 Choose your telephone model (for example, the Model 3103 Manager’s phone) and click Select.
Page 92 6: U VCX U HAPTER SING THE NTERFACE Bridging an extension requires three steps: 1 On the phone whose extension you want to bridge (for example, extension 1000): a Log in to the VCX User Interface, select the My Extensions option, then access the Bridge Permissions tabbed page.
Page 93: Bridged Line Interaction With Other Features
Enabling Bridged Extensions The primary phone user can make calls on a bridged line. The secondary phone user can answer calls that are made to the primary phone’s extension. Both users can use VCX features to manage bridged calls. For example, bridged calls can be transferred, put on hold, or forwarded to voice mail.
Page 94 6: U VCX U HAPTER SING THE NTERFACE phone does not ring. Once the call is answered or put on hold, the primary phone’s handset icon in the Display Panel shows on hold. If the primary phone enables Do Not Disturb, a call goes directly to the primary phone’s call coverage point if: All secondary phones have enabled Do Not Disturb No secondary phone is available...
Page 95: Hands Free And Bridged Line Calls
Enabling Bridged Extensions If the primary phone enables Do Not Disturb, a call rings on a secondary phone. If the primary phone user disables Do Not Disturb while the call is ringing, the call does not start ringing on the primary. Do Not Disturb is enabled only for subsequent calls.
Page 96: Call Transfer, Call Conferencing, And Bridged Line Calls
6: U VCX U HAPTER SING THE NTERFACE If a call is ringing on the primary phone and the secondary phone, and the secondary phone user presses the Forward to Voicemail button, call will continue ringing on both phones. Call Transfer, Call Conferencing, and Bridged Line Calls Bridged calls can be transferred by either the primary phone or the secondary phone.
Page 97: Call Pickup And Bridged Line Calls
Personal Speed Dial Access Buttons enabled, the parked call is forwarded to the call coverage point configured for that phone. Call Pickup and Bridged Line Calls Call Pickup (both Directed and Group) allows a user to answer a call that is ringing on another telephone.
Page 98: Logging Out
6: U VCX U HAPTER SING THE NTERFACE Using the Personal Speed Dial feature provides up to five personal speed dial numbers that you can assign. Using the Call feature provides an additional three personal speed dial numbers you can assign. Logging Out To log out of the VCX User Interface, follow these steps: 1 From any screen, click the Log Out button just above the copyright...
Page 99: 3105 Attendant Console
3105 A TTENDANT ONSOLE The 3105 Attendant Console enables a receptionist to handle high call volumes efficiently. Although receptionists are the primary users of the Attendant Console, it can also be used by busy sales representatives and others who receive a high volume of telephone calls or who make frequent calls to the same telephone numbers.
Page 100: Access Buttons
7: 3105 A HAPTER TTENDANT ONSOLE 3105 Attendant The 3105 Attendant Console has 50 Access buttons and 4 Console preprogrammed Feature buttons. In effect, the Attendant Console is an extension of the VCX Business Telephone or VCX Basic Telephone with which it is associated.
Page 101 Serial Transfer. 5 Labels — You can print labels for your Attendant Console using the label maker utility, which is available through the 3Com web site. See Printing Labels. 6 Label cover tabs — Allow you to unsnap the plastic cover to insert...
Page 102: Printing Labels
Printing Labels To create, print, and save labels for your Attendant Console (or any VCX telephone): 1 Access the 3Com web site, http://www.3com.com. 2 Click Support & Downloads and select Downloads & Drivers from the drop-down list box. Your browser displays the Downloads page.
Page 103: Attendant Console Status Lights
Click Search. 4 When the search results page is displayed, locate the labels.exe file for 3Com VCX V7000 IP Telephony Solution, and download it to your system. 5 Locate labels.exe on your system and double-click the file icon to start the LabelMaker program.
Page 104 7: 3105 A HAPTER TTENDANT ONSOLE Table 6 Status Indicator Lights for System Appearance Buttons If the light is The line is Available for use Steady In use Blinking Do Not Disturb is enabled Blinking quickly Dialing an emergency call...
Page 105: Telephone Nstallation And Maintenance
ELEPHONE NSTALLATION AND AINTENANCE This chapter covers these topics: Connecting the Telephone Attaching and Adjusting the Articulating Support Bracket Opening the 3105 Attendant Console Label Cover Moving Your Telephone Swapping Telephones Cleaning Your Telephone Troubleshooting Problems...
Page 106: Connecting The Telephone
3Com 3102 Business Telephones 3Com 3103 Manager’s Telephones 3Com 3105 Attendant Consoles Older 3Com telephones that include “PE” in the part number. Switch port for connecting a computer or other network device, such as an VCX Attendant Console, to the network.
Page 107 Connecting the Telephone Figure 5 Underside of the VCX 3102 Business Telephone CAUTION: The VCX system operates over the LAN, not through traditional telephone wiring. Your telephone connects to the VCX system through an RJ-45 LAN connector instead of an RJ-11 telephone connector. Your telephone will not work unless it is connected properly.
Page 108: Attaching And Adjusting The Articulating Support Bracket
A: T PPENDIX ELEPHONE NSTALLATION AND AINTENANCE Attaching and The articulating support bracket is common to the following devices: Adjusting the 3Com 3105 Attendant Console Articulating 3Com 3103 Manager’s Telephone Support Bracket Figure Figure 7, and Figure 8 show a 3102 Telephone. The instructions apply to all telephones.
Page 109 Attaching and Adjusting the Articulating Support Bracket Figure 7 Adjusting the Support Bracket To adjust the support bracket, press to release the lock tab 1, rotate the bracket to the position that you want, and then release the lock tab.
Page 110 A: T PPENDIX ELEPHONE NSTALLATION AND AINTENANCE Figure 8 Wall Mounting a 3102 Telephone When you mount a 3101, 3101SP, 3102, or 3103 telephone on a wall, attach the support bracket and adjust it so that the bottom of the support bracket rests against the bottom supports on the telephone, 1.
Page 111: Opening The 3105 Attendant Console Label Cover
Opening the 3105 Attendant Console Label Cover Opening the 3105 For instructions on how to create and print labels, see Printing Labels Attendant Console page 102. Label Cover Figure 9 3105 Attendant Console Label Cover Tabs After you print the labels and then cut them out, remove the plastic cover...
Page 112: Cleaning Your Telephone
A: T PPENDIX ELEPHONE NSTALLATION AND AINTENANCE Cleaning Your Always unplug your telephone from the power source and from the Telephone network before you clean it. Use a soft cloth dampened with mild detergent. WARNING: Failure to unplug the telephone before you clean it could result in electrical shock.
Page 113 Troubleshooting Problems Table 7 Possible Problems (continued) Possible Problem Suggested Solutions On my VCX Business You have the Hands Free feature enabled. For details, Using the Hands Free Feature Telephone, all incoming internal calls come over my speaker phone. My telephone is not Verify that you have activated the Forward to Voice forwarding my incoming Mail feature.
Page 114 A: T PPENDIX ELEPHONE NSTALLATION AND AINTENANCE...
Page 115 NDEX Caller ID Numbers sending or blocking 53 3105 Attendant Console 99 caller ID creating labels 102 controlling 91 figure and features 101 calling Hunt Group 77 overview 100 calls answering 28 answering a second call 37 answering for a group 69 accessing the VCX User Interface 84 answering for another user 69 all calls (call forwarding)
Page 116 NDEX feature interaction 79 linear 77 dial tone, troubleshooting an NBX Telephone 112 logging in 79 dialing a remote office overview 75 using a unique extension 30 timeout values 77 dialing while on a call 36 types 76 directed call pickup 69 viewing membership and status 80 directory of users global 52...
Page 117 moving and swapping 111 passwords 26 redialing 30 time zone registrations setting through the VCX User Interface 86 through the VCX User Interface 86 transferring a call 37 relocating telephones 111 attended 38 Remote Call Forward 74 serial 38 ring no answer (call forwarding) unattended 37 set through VCX User interface 88 troubleshooting...

3Com VCX V7000 Manager's Manual

About this Guide

1 Getting Started

2 VCX V7000 Manager

3 Basic Telephone Operation

4 Codes

Feature

5 Standard Features

6 Using the VCX User Interface

3105 Attendant Console

Telephone Nstallation and Maintenance

Quick Links

Related Manuals for 3Com VCX V7000

Summary of Contents for 3Com VCX V7000

Table of Contents