Related Manuals for 3Com V7350
Summary of Contents for 3Com V7350
- Page 1 V7350 IP Messaging User Guide - 3Com Native Interface 3Com® Convergence Application Suite IP Messaging Module Release 5.2 System Release 5.2 Part Number 900-0246-01 Rev AA Published December 2004 http://www.3com.com/...
- Page 2 3Com Corporation. 3Com Corporation reserves the right to revise this documentation and to make changes in content from time to time without obligation on the part of 3Com Corporation to provide notification of such revision or change.
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Page 3: Table Of Contents
ONTENTS BOUT UIDE Conventions Notices Text Figures Related Documentation Comments ETTING TARTED Accessing the TUI Initializing Your Mailbox Standard Key Functions Accessing Your Mailbox Accessing the IP Messaging Web Interface ETTING UP ESSAGING Using the TUI Setup Options Menu Mailbox Setup and Greetings Menu Changing Your Password Setting up Greetings Scheduled Personal Greetings... - Page 4 Using the Web Interface Overview Listening to Messages Sending Messages Modifying a List Deleting a List Reviewing a List Message On Demand Creating a New Message on Demand Modifying a Message on Demand Deleting a Message on Demand Auto-attendant Modifying Menus Voice Form Mailbox Form Mailbox Transcription Mailbox...
- Page 5 Using Delivery Reports Using the E-mail Menu Placing a Call Using the Web Interface to View Message Information Using an E-Mail Application to View Messages POP3 E-Mail Applications Sending Messages Retrieving Messages Using POP3 Replying to Messages Forwarding Messages Deleting Messages Using POP3 Moving Messages to Another Folder Using POP3 IMAP E-Mail Applications Sending Messages...
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Page 7: About This Guide
3Com native Telephone User Interface (TUI). If your administrator has enabled the traditional TUI (based on the Octel voice prompt menu system), refer to the V7350 IP Messaging User Guide - Traditional Interface. Release Notes are issued with some products. If the information in the release notes differs from the information in this guide, follow the instructions in the release notes. -
Page 8: Conventions
BOUT UIDE Conventions This section describes notice, text, and figure conventions. Notices Table 1 describes notice icons. Table 1 Notice Icon Descriptions Text Table 2 describes text conventions. Table 2 Text Convention Descriptions Icon Notice Type Information note Caution Warning Convention Description This typeface represents information as it appears on... -
Page 9: Figures
V7350 IP Messaging Suite Product Overview V7350 IP Messaging Suite Installation Guide V7350 IP Messaging - 3Com Native Interface AT - A - GLANCE V7350 IP Messaging Suite User Guide - 3Com Native Interface V7350 IP Messaging - Traditional Interface AT - A - GLANCE... -
Page 10: Comments
VOICE_Techpubs_comments@3com.com Include the following information with your comments: Example: VCX V7350 IP Messaging User Guide - 3Com Native Interface System Release 5.2 Part Number 900-0246-01 Rev AA Page 25 Please address all questions regarding the 3Com software to your authorized 3Com representative. -
Page 11: Getting Started
ETTING This chapter describes how to get started with the IP Messaging Module component of the 3Com® Convergence Applications Suite and contains the following topics: Accessing the TUI Accessing the IP Messaging Web Interface TARTED... -
Page 12: Accessing The Tui
3Com native interface. Your administrator specifies the TUI available on your telephone during IP Messaging configuration. If your administrator has enabled the traditional TUI (based on the Octel voice prompt menu system), refer to the V7350 IP Messaging User Guide - Traditional Interface. Initializing Your... -
Page 13: Accessing Your Mailbox
Table 3 Standard Keys Accessing Your To access your mailbox after it is initialized: Mailbox 1 Press MSG. 2 At the prompt, enter your password. The prompt system presents the following Main menu options: a To listen to messages, press [1]. Listening to This option is available only if there are messages in your inbox. -
Page 14: Accessing The Ip Messaging Web Interface
1: G HAPTER ETTING TARTED g To access the Set up Options menu, press [9]. h To exit, press [*]. The Auto-attendant is NOT a standard key press; you can access the Auto-attendant only from the Main menu. Accessing the IP Use the IP Messaging Web Provisioning interface to access mailbox Messaging Web options through a web browser. - Page 15 2 Click 3Com UMS Web Provisioning. The IP Messaging Login dialog box appears. Figure 2 Login Screen 3 Enter your user name (or telephone extension) and password. The password is either the default password (your telephone extension) OR the password that you set up from the TUI.
- Page 16 1: G HAPTER ETTING TARTED...
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Page 17: Setting Up Messaging Features
ETTING UP EATURES This chapter describes how to set up the messaging features using the Setup Options menu from the telephone user interface (TUI) and from the Main menu on the web interface. This chapter includes the following topics: Using the TUI Setup Options Menu Using the Web Interface ESSAGING Mailbox Setup and Greetings Menu... -
Page 18: Using The Tui Setup Options Menu
2: S HAPTER ETTING UP Using the TUI Setup Use the Setup Options menu to set up your messaging features. This Options Menu section describes all the possible setup options. However, some features must be enabled by your administrator. If disabled, you will not hear a voice prompt for that feature. -
Page 19: Scheduled Personal Greetings
4 Follow the voice prompts to record, review, rerecord, or delete a normal, busy, or extended absence greeting. Scheduled Personal Greetings To access the Scheduled Personal Greetings menu: 1 From the Main menu, press [9]. 2 From the Setup Options menu, press [1]. 3 From the Mailbox Setup and Greetings menu, press [3]. -
Page 20: Notification
2: S HAPTER ETTING UP 3 From the Mailbox Setup and Greetings menu, press [9]. 4 Follow the prompts to: Notification Use this option to toggle notification on or off. This applies when new messages arrive in your mailbox. 1 From the Main menu, press [9]. 2 From the Setup Options menu, press [2]. -
Page 21: Reviewing, Modifying, And Deleting Entries
1 From the Main menu, press [9]. 2 From the Setup Options menu, press [3]. 3 From the Address Book menu, press [1]. 4 Follow the prompts to review, modify, or delete an entry. Incoming Call Options 1 From the Main menu, press [9]. 2 From the Setup Options menu, press [4]. -
Page 22: Deleting A List
2: S HAPTER ETTING UP Deleting a List To delete a list: 1 From the Distribution List menu, press [3]. 2 Follow the voice prompts to select and delete the list. Reviewing a List To review a list: 1 From the Distribution List menu, press [4]. 2 Follow the voice prompts to select and review the list. -
Page 23: Modifying A Message On Demand
Modifying a Message on Demand To modify an existing Message on Demand: 1 From the Message on Demand menu, press [2]. 2 Follow the prompts to modify a menu tree, rerecord a menu prompt, assign a key function, or delete a menu tree. Deleting a Message on Demand To delete a Message on Demand: 1 From the Message on Demand menu, press [3]. -
Page 24: Form Mailbox
2: S HAPTER ETTING UP Form Mailbox The Form Mailbox is a special mailbox that contains a custom message for a caller. Use it to create and modify forms and to collect data from users. Access the Form Mailbox through the Personal Greeting menu which allows the caller to select a form to fill out. -
Page 25: Delivery Reports
Delivery Reports This section describes how to configure the Delivery Reports option. This option provides: Voice message, fax, and e-mail delivery reports Confirmation that a message is accepted or received by the system When a message is sent to a recipient When a message is delivered Whether delivery is successful or in-progress To configure delivery reports:... -
Page 26: Mailbox Number Prompt
2: S HAPTER ETTING UP Mailbox Number Use this feature to toggle the mailbox number prompt on or off. Prompt 1 From the Main menu, press [9]. 2 From the Setup options menu, press [9]. 3 To turn the Mailbox prompt OFF if it is ON or to turn it ON if it is OFF, press [9]. -
Page 27: Mailbox Preferences
Using the Web Interface Figure 3 Main Menu on the Web Interface Mailbox Preferences To edit mailbox settings, use the Mailbox Preferences option. 1 From the Main menu, select Mailbox Preferences. The Mailbox Preferences screen appears. - Page 28 2: S HAPTER ETTING UP Figure 4 Mailbox Preferences Screen 2 To change your password: a Type a new password in the Change Password field. b Type the new password in the Confirm Password field. c Click Save. 3 Enter or change your E-mail address in the Email Address field. This field is optional.
- Page 29 The Email Address field allows you to assign a more meaningful username. In Figure 4, the default address (1000@MRO4C.widget.com) is now peter_user1@MRO4C.widget.com. This is useful because IP Messaging uses the value configured in the Email Address field when constructing the From: field for e-mail retrieved by an e-mail client. Note that an e-mail address entered in the Email Address field to identify a mailbox must be unique on that IP Messaging server.
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Page 30: Scheduled Greetings
2: S HAPTER ETTING UP Scheduled Greetings To set the time or day for your greetings: 1 From the Main menu, click Scheduled Greetings. The Schedule Greetings screen appears. If there is no recorded greeting, this message appears in the Greeting Number text box: “No Greetings Recorded”. -
Page 31: Notification
b Select the Greeting from the Greeting Number drop-down list. c Select the month, day, and year for the greeting to begin from the Month, Day, and Year drop-down lists. d You can set the Start Time and End Time for any day of the year starting from today’s date through the next 4 years. - Page 32 2: S HAPTER ETTING UP Figure 7 Notification Filter Screen preconfigured notification filters, in which case they will be listed on this screen. 2 Click Add New to create a Notification Filter. The Add Filters screen appears. Figure 8 Add Notification Filter Screen 3 Enter a string in the Name field to identify the filter.
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Page 33: Create A Notification Procedure
6 Enter values in the Sender, Recipient, Media, and Subject fields as required. The entered values are applied according to the selected Operator to restrict message notification according to the specified values. The Operator options function as follows: Field is empty (null value) and corresponding Operator is ALL — No filtration. - Page 34 2: S HAPTER ETTING UP Figure 10 Add Notification Procedures Screen 3 Enter a name for the procedure in the Procedure Name field. 4 Select Enabled from the Status drop-down list. 5 Select the Notification Filter to use in the Filter drop-down list. 6 Enter the number of times IP Messaging will attempt to send the message notification in the Tries text box.
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Page 35: Create A Notification Schedule
10 Select the notification method in the Type field. The method you select determines the remaining fields on the screen. The following examples describe the fields you see in you select NBX MWI (the default), Voice, or E-mail from the drop-down list. If you select NBX MWI: a Enter a phone number in the NBX Extension field. - Page 36 2: S HAPTER ETTING UP Figure 11 Notification Schedule Screen 2 Select a Notification Filter from the drop-down list. 3 The Notification Schedule screen allows you to create one or more schedules for a filter and then enable one of them. You have three scheduling options: Schedule Daily Notification —...
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Page 37: Personal Address Book
Schedule Notification By Date — This section allows you to schedule filter operation (message notification) for a particular date. 5 To schedule a notification by date: a Select a start and end time, or select YES from the All Day drop-down list. - Page 38 2: S HAPTER ETTING UP ESSAGING EATURES Figure 12 Personal Address Book 2 To add a new entry to your personal address book, click Add New. The Personal Address Book screen appears. Figure 13 Fields on the Personal Address Book Screen...
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Page 39: Distribution Lists
3 Enter data in the Required Fields section. 4 Enter data in the General Information and Work Information sections. 5 Click Save. The Personal Address Book Main screen appears. Figure 14 Personal Address Book Main Screen 6 To delete an entry, select it from the drop-down list and then click Delete. - Page 40 2: S HAPTER ETTING UP c Select the type of entry from the drop-down list: d Click Create New Entry. The system confirms the new entry. Figure 16 New Entry Confirmation Screen e Repeat steps b, c, and d to add more new entries. f Click View All Lists.
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Page 41: External E-Mail
External E-mail Use the External E-mail feature to add external e-mail servers to your IP Messaging system. The External Email option appears on the Main menu only if your administrator has enabled this feature. 1 From the Main menu, click External E-mail. The External E-mail screen appears. -
Page 42: Multiuser Mailboxes
2: S HAPTER ETTING UP 8 Click Save. Multiuser Mailboxes Use the Multiuser Mailboxes option to create sub-mailboxes under a main mailbox that can be used by a group, for example, members of a family. 1 From the Main menu, select Family Mailboxes. The Family Mailboxes Main screen appears. - Page 43 Using the Web Interface 6 To reset a password for one specific mailbox, click Reset Password. 7 On the next screen, select a family mailbox and type the new password. 8 Type the new password again to confirm. 9 Click Save.
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Page 44: Alias Configuration
2: S HAPTER ETTING UP Alias Configuration Use the Alias Configuration feature to set up different numbers that are associated with and point to your mailbox. This allows the system to know your identity when you access the system from other media such as a mobile phone, a fax, or a different e-mail address. -
Page 45: Delivery Options
Figure 22 Add New Alias Screen 3 In the Alias Name field, enter a name for the alias configuration. 4 In the Number or E-mail Address field, enter the alias phone number or e-mail address. 5 In the Attach Number field, enter your mailbox number. 6 In the Password field, enter your mailbox password. -
Page 46: Logout
2: S HAPTER ETTING UP Figure 23 Auto-delivery Screen 2 Fill in the fields and select from the drop-down lists as required. 3 Enter text in the Cover Sheet field, if required. 4 Enter text in the Forward Insertion Text field, if required. 5 Click Save. -
Page 47: Using Messaging Features
SING This chapter describes how to use messaging features from the Telephone User Interface (TUI) and how to view message information from the IP Messaging web interface. This chapter describes all the possible messaging features. However, some features must be enabled by your administrator. -
Page 48: Overview
3: U HAPTER SING ESSAGING Overview This chapter describes how to use IP Messaging messaging features. These features allow you to listen to and send messages, and place outside calls (if enabled by your administrator). You can also use the IP Messaging Web Provisioning interface to view information about new and saved messages. -
Page 49: Sending Messages
Sending Messages To send messages: 1 From the Main menu, press [2]. 2 Follow the prompts to specify a destination. You can: 3 Follow the prompts to record the message. 4 After recording the message follow the prompts to: a Review the message b Erase and rerecord the message c Append to the message d Replay the last 10 seconds of the message... -
Page 50: Using The E-Mail Menu
3: U HAPTER SING ESSAGING Using the E-mail Use the E-mail menu to manage e-mail messages: Menu 1 From the Main menu, press [5]. 2 Follow the prompts to: Placing a Call You can place a call from the voice mail menu. 1 Press MSG on your phone and then enter your mailbox number and password. -
Page 51: Using An E-Mail Application To View Messages
The Message Information screen appears with a list of All Messages and Voice, Fax, and E-mail messages. Figure 24 Message Information Screen Using an E-Mail You can use a third-party application (Microsoft Outlook Express, Application to View Microsoft Outlook or IBM Lotus Notes) to access messages in your Messages mailbox. -
Page 52: Pop3 E-Mail Applications
3: U HAPTER SING ESSAGING The remaining sections in this chapter provide general information on configuring an e-mail account and how to work with e-mail messages forwarded from an IP Messaging mailbox to an associated e-mail account. POP3 E-Mail Follow these general steps to create an e-mail account in an application Applications that uses POP3 (ask your administrator for the specific information required in your IP Messaging environment). -
Page 53: Retrieving Messages Using Pop3
Using an E-Mail Application to View Messages Retrieving Messages Using POP3 When your e-mail account receives a message from your IP Messaging mailbox that contains a fax or voicemail attachment, the message uses the following format: Subject: — The subject field specifies the type of message, either “Voice Message”, “Fax Message”, or “Voice and Fax Message”. -
Page 54: Deleting Messages Using Pop3
3: U HAPTER SING ESSAGING Deleting Messages Using POP3 If you delete a message from your inbox, the message is moved to the DELETED folder in your e-mail application. The DELETED folder is not synchronized with your IP Messaging mailbox. Moving Messages to Another Folder Using POP3 If you move a message from one folder to another, the folders are not synchronized with your IP Messaging mailbox. -
Page 55: Retrieving Messages Using Imap
Using an E-Mail Application to View Messages account, not in the IP Messaging “Sent Items” folder. The sent message is not synchronized with the IP Messaging. If your default e-mail account in Outlook is with the IP Messaging server, the sent message is saved in “Sent Items” folder on your Outlook “Personal Folders”, and not the IP Messaging “Sent Items”... -
Page 56: Replying To Messages
3: U HAPTER SING ESSAGING Replying to Messages You can reply to the following message types: Replying to a Message Using Outlook If you reply to a message in your inbox that was downloaded from your IP Messaging mailbox, a copy of your reply is stored in your “Sent” folder. The “Inbox”... -
Page 57: Deleting Messages Using Imap
Using an E-Mail Application to View Messages In Outlook Express and Lotus Notes, a copy of the forwarded message is stored in the “Sent” folder in your e-mail application. The “Sent” folder is synchronized with your IP Messaging mailbox. In Outlook, a copy of the forwarded message is stored in the “Inbox” folder. -
Page 58: Searching Messages Using Imap
3: U HAPTER SING ESSAGING Searching Messages Using IMAP The IMAP search function allows you to search messages based on the following criteria: EATURES personal private confidential Keywords Sender Subject Body content Time (Received, Sent, Due, Expires, Created, Modified) Sent-To Items that are Read or Unread Items with or without attachments Message importance tagged as Normal, High, or Low... -
Page 59: Setting Up And Using Find M E Follow Me
ETTING UP AND OLLOW This chapter describes how to set up and use the Find Me Follow Me (FMFM) feature from the telephone user interface (TUI) and from the web interface. This chapter includes the following topics: Find Me Follow Me Overview FMFM from the TUI FMFM from the Web Interface SING... -
Page 60: Find Me Follow Me Overview
4: S HAPTER ETTING UP AND Find Me Follow Me The FMFM feature enables you to control which callers can access you Overview and how these callers can access you by: There are two variants of FMFM: basic and advanced. Basic FMFM features can be configured through the TUI or the web interface. -
Page 61: Modifying Fmfm Settings
no answer timeout value determines how long the system tries to find you at one number before trying the next number. If you have already set up FMFM and want to change you current settings, see the following section, Modifying FMFM Once you have configured FMFM, you can change your current settings Settings (for example, change the phone number where you can be reached). -
Page 62: Accessing Fmfm From The Web Interface
Accessing FMFM from This section describes how to access FMFM from the web interface. the Web Interface 1 Access the 3Com IP Messaging Web Provisioning interface (see the Main 2 In the Login dialog box, enter your username (or phone number) and your telephone password. - Page 63 To allow all callers to find you: 1 Access the Find Me Follow Me screen (see Interface). To allow all callers to find you: a Select “Allow all calls to contact me”. b Click Continue. The destination screen appears. c Go to Entering Destination Phone To allow some callers to contact you: a Select “Allow some calls to contact me”.
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Page 64: Preventing Callers From Finding You
4: S HAPTER ETTING UP AND 5 Go to Preventing Callers This section describes how to prevent callers from finding a user. from Finding You To prevent callers from finding a user: 1 Access the Find Me Follow Me screen (see Interface). -
Page 65: Entering Destination Phone Numbers
Entering Destination After you have specified the callers who are allowed or prevented from Phone Numbers reaching you, specify the phone numbers where you can be reached (destination phone numbers). When forwarding a call, IP Messaging uses the numbers in the order in which you enter them. On the Find Me Follow Me Destination screen: 1 Enter the first number you want IP Messaging to try when attempting to find you. -
Page 66: Logout
4: S HAPTER ETTING UP AND SING OLLOW than the no answer timeout value configured on the phone, FMFM will access the phone’s voice mailbox and not try the next number is the FMFM sequence. 5 When you finish entering destination numbers, click Finish. The main FMFM screen appears. - Page 67 NDEX accessing a mailbox 13 IP Messaging web interface 14 TUI 12 alias configuration 44 auto-attendant modifying menus 23 options 23 call back option enabling 21 calls placing from voice mail 50 delivery options 45 delivery reports setting up (TUI) 25 using (TUI) 49 distribution list managing (IP Messaging) 39...
- Page 68 NDEX setting up (IP Messaging) 42 name announcement recording and reviewing 19 notification creating a filter (IP Messaging) 31 creating a procedure (IP Messaging) 33 creating a schedule (IP Messaging) 35 enabling and disabling (TUI) 20 setting up (IP Messaging) 31 password changing (TUI) 18 Personal Address Book (PAB)