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3Com VCX V7000 Telephone Manual

3Com VCX V7000 Telephone Manual

Vcx v7000 ip telephony solution system release 7.0 manager’s telephone
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VCX
Manager's Telephone
™
Guide
VCX
™
V7000 IP Telephony Solution
System Release 7.0
Part Number 900-0326-01 Rev AD
Published May 2006
http://www.3com.com/

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  • Page 1 Manager’s Telephone ™ Guide ™ V7000 IP Telephony Solution System Release 7.0 Part Number 900-0326-01 Rev AD Published May 2006 http://www.3com.com/...
  • Page 2 3Com Corporation reserves the right to revise this documentation and to make changes in content from 01752-3064 time to time without obligation on the part of 3Com Corporation to provide notification of such revision or change. 3Com Corporation provides this documentation without warranty, term, or condition of any kind, either implied or expressed, including, but not limited to, the implied warranties, terms, or conditions of merchantability, satisfactory quality, and fitness for a particular purpose.

  • Page 3: Table Of Contents

    Conventions Figures Related Documentation Comments ETTING TARTED VCX Telephone Overview Initial Voice Mailbox Setup Configuration Options Additional Information Sources VCX V7000 M ’ — M 3103 ANAGER ELEPHONE ODEL Telephone Buttons and Controls Access Buttons Status Lights for Access Buttons...
  • Page 4 Using Unique Extensions Using Site Codes Class of Service Override Terminating Calls Using the Telephone Display Panel Controlling the Volume Using the Hands Free Feature Using a Headset Returning to the Headset After a Long Delay Putting a Call on Hold Music on Hold Dialing a New Call While on a Call Answering a New Call While on a Call...
  • Page 5 Camping on a Busy Extension Transferring Your Phone Settings to Another Phone Forwarding Calls to Voice Mail Transferring a Call to Another User’s Voice Mail Call Waiting Speed Dialing Configuring Personal Speed Dial Numbers Editing Personal Speed Dial Numbers Dialing Personal Speed Dial Numbers Dialing System Speed Dial Numbers Call Forwarding Call Forward No Answer...
  • Page 6 Assigning Access Button Functions Using the VCX User Interface Enabling Bridged Extensions Bridged Line Interaction with Other Features Do Not Disturb and Bridged Line Calls Hands Free and Bridged Line Calls Call Forward, Forward to Voice Mail, and Bridged Line Calls Call Transfer, Call Conferencing, and Bridged Line Calls Call Park and Bridged Line Calls Call Pickup and Bridged Line Calls...

  • Page 7: About This Guide

    BOUT UIDE This guide describes how to set up and use 3Com® VCX™ telephones and consoles. This guide is for users of the following VCX hardware and software: VCX 3103 Manager’s Telephone VCX3105 Attendant Console and PC-based Self-conscious If release notes are shipped with your product and the information there differs from the information in this guide, follow the instructions in the release notes.

  • Page 8: Figures

    BOUT UIDE Conventions Table 1 and Table 2 list conventions that are used throughout this guide. Table 1 Icons Icon Type Description Information note Information about important features or instructions. Caution Alerts you to potential loss of data or potential damage to an application, system, device, or network.

  • Page 9: Related Documentation

    Related These 3Com documents contain additional information about the Documentation products in this release that are a part of or support the 3Com Convergence Application Suite. The following documents are a part of the VCX IP Telephony Module: VCX Installation and Maintenance Guide...

  • Page 10: Comments

    Document part number (found on the front page) Page number Your name and organization (optional) Example: VCX Manager’s Telephone Guide System Release 7.0 Part Number 900-0326-01 Rev AD Page 25 Please address all questions regarding the 3Com software to your authorized 3Com coordinator.

  • Page 11: Getting Started

    ETTING TARTED This chapter provides a general description of your VCX telephone and describes the steps you must complete to use your phone. This chapter includes the following topics: VCX Telephone Overview Initial Voice Mailbox Setup Configuration Options Additional Information Sources...

  • Page 12: Vcx Telephone Overview

    In addition, your account includes a voice mailbox. Voicemail features are provided by 3Com IP Messaging software. These features, such as listening to or sending messages, are described in the IP Messaging guide associated with your messaging system.

  • Page 13: Initial Voice Mailbox Setup

    Initial Voice Mailbox Setup Initial Voice When a caller dials your telephone number and you are unable to answer Mailbox Setup the call, the caller hears a recording and is prompted to leave a message. Before you can listen to messages in your voice mailbox, you must record your name, a personal greeting, and change the default password you use to access your mailbox.

  • Page 14: Configuration Options

    Model 3103 telephone features. IP Messaging Module User Guide - 3Com Native Interface or the IP Messaging Module User Guide - Traditional Interface — Provides information about the voicemail system and features available on your phone.

  • Page 15: Vcx V7000 Manager

    ’ ANAGER — M 3103 ELEPHONE ODEL This chapter describes the buttons, controls, and features on the 3Com® ™ Model 3103 Manager’s Telephone. This chapter includes the following topics: Telephone Buttons and Controls Access Buttons Status Lights for Access Buttons...

  • Page 16: Telephone Buttons And Controls

    2: VCX V7000 M ’ — M 3103 HAPTER ANAGER ELEPHONE ODEL Telephone Buttons Figure 1 shows the buttons and controls on the VCX Model 3103 and Controls Manager’s Telephone. Figure 1 VCX Model 3103 Manager’s Telephone 1 Message Waiting Indicator (MWI) — When lit, indicates that you have at least one unreviewed message (voice, e-mail, or fax) in your mailbox.
  • Page 17 Telephone Buttons and Controls 3 Right Buttons — Invoke the action list for a corresponding call. When a phone call is associated with the button, the button opens or closes a call action list. Scroll through the list and select an action by pressing the corresponding right button or press the Select button (see 6).
  • Page 18 2: VCX V7000 M ’ — M 3103 HAPTER ANAGER ELEPHONE ODEL The left and right buttons move you to the top or bottom of a list or move the cursor left or right when you enter data. 8 Release Button — Hangs up the current active call.

  • Page 19: Access Buttons

    8 Access buttons on the VCX Model 3103 Manager’s Telephone. The buttons are assigned default functions (described in the following list) by 3Com. Your administrator can change these defaults and may allow you to reprogram some or all of the button functions. Ask you administrator for more information.

  • Page 20: Status Lights For Access Buttons

    2: VCX V7000 M ’ — M 3103 HAPTER ANAGER ELEPHONE ODEL Status Lights for An Access button that is set up for incoming and outgoing calls indicates Access Buttons the status, as shown in Table Table 3 Status Lights for Access Buttons...
  • Page 21 Call Forwarding. COS Override — Class of Service (COS) Override allows you to apply the features of your own 3Com telephone temporarily to another 3Com telephone on the same local network. Do Not Disturb (DND) — Forces incoming calls to go immediately to the call coverage point set by you or your administrator.
  • Page 22 2: VCX V7000 M ’ — M 3103 HAPTER ANAGER ELEPHONE ODEL Forward to Mail — Forwards incoming calls to your voice mail. See Forwarding Calls to Voice Mail. Handsfree (toggle) — When enabled, you can use your phone as an internal intercom.

  • Page 23: Display Panel Contrast

    Display Panel Contrast Display Panel You can adjust the Display Panel contrast as one of the User Contrast Configuration Features. To adjust the contrast: 1 Press the Features soft button. 2 Scroll to User Configuration and press Select. 3 Scroll to Modify Display and press Select. 4 Press Select to choose Set Contrast.
  • Page 24 2: VCX V7000 M ’ — M 3103 HAPTER ANAGER ELEPHONE ODEL...

  • Page 25: Basic Telephone Operation

    ASIC ELEPHONE PERATION This chapter describes how to use the basic telephone functions available on all VCX telephone models and includes the following topics: Logging In to Your Telephone Answering a Call Making Calls Terminating Calls Using the Telephone Display Panel Controlling the Volume Using the Hands Free Feature Using a Headset...

  • Page 26: Logging In To Your Telephone

    3: B HAPTER ASIC ELEPHONE PERATION Logging In to Your Your administrator assigns an extension (telephone number) and initial Telephone password to your phone. If you hear a dialtone and the Display Panel on your phone shows the date, time, and a telephone extension, you are logged in and can make calls: Extension: 1001 Feb 17 08:12:00 Note that your administrator initially determines the format for the date...

  • Page 27: Changing Your Password

    Logging In to Your Telephone If the password you entered is associated with the phone extension, you are logged in. If the Display Panel alternately shows the following information, the password you entered is not associated with the phone extension or the extension has not yet been assigned to the phone: Invalid number/password: Then:...

  • Page 28: Answering A Call

    3: B HAPTER ASIC ELEPHONE PERATION User Interface (TUI) and change the local password to match the password stored on the call processor by following these steps: 1 Press the bottom right soft button (Advanced Settings) + 5. The Display Panel shows: Enter Password: 2 Enter your new password and press #.

  • Page 29: Answering A Second Call

    Making Calls Answering a On 3Com Manager’s Telephones, when a new call arrives while you are Second Call on a call: 1 Press the Left soft button next to the new call on the display. You are connected to the new call. The current call hangs up.

  • Page 30: Redialing A Call

    (for example, 9). If one of the Access buttons is configured to access an external line directly, you can press that button. 2 Dial the number. Or use the display panel on a 3Com Telephone to scroll to Placed Calls, Received Calls, or Missed Calls, or a personal or system-wide speed dial number.

  • Page 31: Using Site Codes

    Making Calls For example, suppose a company has three offices: Phones at the Chicago office use an extension range from 1000 through 1999. Phones at the Atlanta office use an extension range from 2000 through 2999. Phones at the Dallas office use an extension range from 3000 through 3999.

  • Page 32: Terminating Calls

    3: B HAPTER ASIC ELEPHONE PERATION For example, the telephone in a conference room may be configured to prevent long-distance telephone calls. You may, however, need to place a long-distance call during a meeting. If the permissions included with the Class of Service on your phone allow long-distance calling, you can use the Class of Service Override feature to apply your phone features to the conference room phone for one call only.
  • Page 33 Using the Telephone Display Panel The list of new messages in the Display Panel depends on the status of each message. A new message can be: Unreviewed — An unreviewed message has never been listened to or acted upon (saved or deleted). Reviewed —...

  • Page 34: Controlling The Volume

    3: B HAPTER ASIC ELEPHONE PERATION Advanced Settings — Configures network parameters, sets your phone password and changes your login status. CAUTION: Network parameter options are for administrator use only. Unauthorized changes to network parameters will disconnect your phone. Controlling the Use the Volume Control buttons to raise or lower the volume of the Volume ringer, handset, or speaker.

  • Page 35: Using The Hands Free Feature

    Using the Hands Free Feature Using the Hands You can use your phone as an intercom. You can answer internal Free Feature (intercom) calls without picking up the handset. When you receive an internal call, your telephone sounds a tone and activates the speaker phone.

  • Page 36: Returning To The Headset After A Long Delay

    If you plan to not use the headset for a long time, 3Com recommends that you set the mute and headset buttons on the amplifier to Off and hang up the handset on your telephone.

  • Page 37: Dialing A New Call While On A Call

    Transferring a Call Dialing a New Call You can put a call on hold, dial a new call, and toggle between the two While on a Call calls: 1 Press the Hold button. Or press the Right button corresponding to the call for the Actions menu, scroll to Hold, and press Select.

  • Page 38: Attended Transfer

    3: B HAPTER ASIC ELEPHONE PERATION The call is forwarded to the called party’s call coverage point (by default, voice mail; see Configuring a Call Coverage Point). If the called party’s default call coverage point is No Coverage, the call is returned to (rings back at) your extension. If you are unavailable, the call is forwarded to your call coverage point.

  • Page 39: Serial Transfer Feature Code Method

    Muting Calls Serial Transfer Feature Code Method 1 While on a call, press Feature + 471. The call is placed on hold, you hear a dial tone, and the system prompts you to enter a destination number. 2 Dial the number to which you want to transfer the call or choose the number from the Directory or Speed Dial lists, and then press # to complete the call.

  • Page 40: Activating Do Not Disturb

    3: B HAPTER ASIC ELEPHONE PERATION If the VCX system or the phone reboots or is upgraded with new software, the ringer resets to the default ringer enabled (feature disabled) mode. To mute the phone ringer: 1 Press Feature + 489. The LCD displays: Ringer is now muted.
  • Page 41 Activating Do Not Disturb To activate Do Not Disturb: 1 Open the Features tab, then scroll down the list of features and select Do Not Disturb. Your telephone is now in Do Not Disturb mode. The display panel shows DND. 2 To disable Do Not Disturb mode, repeat step 1.
  • Page 42 3: B HAPTER ASIC ELEPHONE PERATION...

  • Page 43: Feature

    EATURE ODES This chapter describes how to use VCX feature codes on a VCX telephone to enhance the operation of your phone. A feature code is a sequence of numbers you enter on the telephone keypad to enable a feature that is not mapped to a button.

  • Page 44: Feature Code Overview

    4: F HAPTER EATURE ODES Feature Code Some common telephone features are mapped to buttons (Hold, for Overview example). However, the number of buttons varies on each model of VCX phone. Furthermore, the number of VCX features exceeds the number of buttons available on any phone.
  • Page 45 Feature Codes Table 4 VCX Feature Codes Alphabetical by Feature or Task (continued) Feature Feature Code Entry Description Anonymous Next Feature + 890, then <destination> Controlling Caller (Enable/Disable) *890*<destination> Barge In Feature + 428 Used with Silent Monitor. See Silent Monitor and Barge Beep —...
  • Page 46 4: F HAPTER EATURE ODES Table 4 VCX Feature Codes Alphabetical by Feature or Task (continued) Feature Feature Code Entry Description Conference Drop Feature + 431, then <destination>, then Setting up a Conference Call. Feature + 431 Display Software Version Feature + 837 Displays the current version of VCX software running on the phone.
  • Page 47 Feature Codes Table 4 VCX Feature Codes Alphabetical by Feature or Task (continued) Feature Feature Code Entry Description Remote Call Forward Feature + 468, then <extension to Remote Call Forward. forward> + #, then <destination> + # *468*<extension to forward> *<destination>...
  • Page 48 4: F HAPTER EATURE ODES Table 4 VCX Feature Codes Alphabetical by Feature or Task (continued) Feature Feature Code Entry Description Speed Dial — Personal Feature + 601 + n Allows you to dial a personal speed dial number. To configure personal speed dialing, see Speed Dialing.
  • Page 49 Feature Codes Table 4 VCX Feature Codes Alphabetical by Feature or Task (continued) Feature Feature Code Entry Description Volume — Up or Down Feature + 102 to raise the volume Adjusts the volume setting for the current mode: Feature + 103 to lower the volume If the handset is in the cradle and the speaker is disabled, adjusts the ring volume setting.
  • Page 50 4: F HAPTER EATURE ODES...

  • Page 51: Standard Features

    TANDARD EATURES This chapter describes the standard VCX telephone features that you can set up and access through the Telephone User Interface (TUI) on your telephone. Chapter 6 describes the telephone features that require configuration through the VCX User Interface. This chapter contains the following topics: Viewing the Call Logs Viewing the User Directory...

  • Page 52: Viewing The Call Logs

    5: S HAPTER TANDARD EATURES Viewing the Call You can use the Call History feature to display your call logs. These are Logs the logs of the 10 most recent calls to and from your telephone. From the call logs you can select calls and the phone automatically dials them. To access and use the Call History: 1 Press the Call Logs soft button.

  • Page 53: Controlling Caller Id

    Controlling Caller ID Use the up and down scroll buttons to locate a user. When you have located the user, select the Dial soft button to automatically call the user. You can also use the directory while you are on a call to find another user and transfer the call to that user.

  • Page 54: Using The Vcx User Interface

    5: S HAPTER TANDARD EATURES If Caller ID (Anonymous All) is disabled and you want to block your Caller ID for the next call only: 1 Pick up the handset. 2 Select the Features soft button. 3 Use the Scroll buttons to navigate to Anonymous Next. 4 Press the Select soft button.

  • Page 55: Unannounced Conference

    Camping on a Busy Extension The following sections describe how to set up an unannounced conference call and an announced conference call. In either type of conference call, if one of the participants hangs up, the other two participants remain connected. Unannounced In an unannounced conference, you conference in the person without Conference...

  • Page 56: Transferring Your Phone Settings To Another Phone

    Transferring Your This feature enables you to use any 3Com phone attached to the same Phone Settings to VCX system (call processor) as your phone with all your phone’s settings.

  • Page 57: Forwarding Calls To Voice Mail

    Forwarding Calls to Voice Mail To transfer your phone’s settings to another phone: 1 Log out of your own phone by pressing the bottom right soft button (Advanced Settings) + 6. If your administrator has enabled the Multiple Contacts feature for your extension, you do not have to log out of one phone before logging into another.

  • Page 58: Transferring A Call To Another User's Voice Mail

    5: S HAPTER TANDARD EATURES To disable this feature, repeat steps 1 through 3. Transferring a Call You can transfer a connected call directly to another subscriber’s voice to Another User’s mail rather than that subscriber’s phone extension. The subscriber can be Voice Mail located locally or at a remote site.

  • Page 59: Configuring Personal Speed Dial Numbers

    Speed Dialing System Speed Dials — With this type of speed dialing, your administrator maps commonly used numbers (internal or external) to feature code values. To use a system speed dial, you press the Feature button and enter the appropriate feature code and the speed dial number.
  • Page 60 5: S HAPTER TANDARD EATURES To configure a speed dial number using the Feature soft button and the Speed Dial menu: 1 Press Feature + 410. The Main menu appears. 2 Press [3] to access the Speed Dial menu. The Display Panel lists the first speed dial: Speed dial 1 If the speed dial is already configured, the Display Panels show the configured number, for example:...

  • Page 61: Editing Personal Speed Dial Numbers

    Speed Dialing Editing Personal You can change or delete any personal speed dial number that you Speed Dial Numbers previously configured using the Telephone User Interface. To change or delete a previously configured speed dial number: 1 Select the Features soft button + 410 + 3. The Personal Speed Dial Index displays.

  • Page 62: Dialing System Speed Dial Numbers

    5: S HAPTER TANDARD EATURES 1001 Use the up and down scroll buttons to locate the speed dial number you want to dial. 2 Press the Dial soft button under the Display Panel. Your phone dials the number. To exit the speed dial list in the Display Panel, press the Exit soft button. In addition to using the Feature menu to list speed dial numbers, you can view the speed dial numbers configured on your phone by pressing Feature + 463.

  • Page 63: Call Forward No Answer

    Call Forwarding Forward No Answer (feature code 466) and entering the number to which you want the calls forwarded. Busy Line —Redirects incoming calls to another destination when your phone is busy. If you have multiple lines, busy means that all lines are in use.

  • Page 64: Call Forward All

    5: S HAPTER TANDARD EATURES 4 Enter the extension of the subscriber whose extension will receive the call and select Enter (or press #). To disable Call Forward Busy, repeat steps 1 through 3. Call Forward All To forward all your calls to another extension: 1 Press the Features soft button.

  • Page 65: Paging

    Paging To park a call: 1 While you are on a call, press the Right soft button for the call for the Actions menu. 2 Scroll to Call Park. 3 Press Select. 4 Dial the park extension and press #. 5 Notify another user about the parked call, a Select an Access button for outgoing calls and dial the user’s extension.

  • Page 66: Paging A Group

    5: S HAPTER TANDARD EATURES A page cannot be bridged (see Enabling Bridged Extensions information about bridging). If you are sending or receiving a page, you can drop the page by using the speaker button to disconnect the page, by picking up and replacing the receiver, or by pressing the Release button.

  • Page 67: Directed Call Pickup

    Call Pickup If your telephone is part of a bridged extension, see Call Pickup and Bridged Line Calls for additional information. Directed Call Pickup To answer a call that is ringing on a specific user’s telephone: 1 Pick up the handset. 2 Press the Features soft button.

  • Page 68: Silent Monitor And Barge In

    VCX Administrator Interface (see the VCX Administration Guide). The supervisor must use a phone with a Display Panel (not a 3Com Model 3100 Entry Telephone). If a supervisor attempts to monitor an extension without permission, the supervisor hears an error tone and the LCD shows .

  • Page 69: Monitoring A Call

    Silent Monitor and Barge In The agent is not on a call. The agent is currently monitored by another supervisor. While in Silent Monitor mode, the supervisor can join the conversation by entering the feature code for Barge In. After barging in, the supervisor can return to Silent Monitor mode by reentering the Silent Monitor feature code.

  • Page 70: Barging In

    5: S HAPTER TANDARD EATURES the VCX administrator to monitor one or more extensions. If you have been granted monitoring privileges, your administrator will give you a list of the extensions you can monitor. To monitor a call on an agent’s extension from a Manager’s Telephone: 1 Pick up the handset.

  • Page 71: Remote Call Forward

    Remote Call Forward call park, for example), blocking is disabled and the call can be monitored. If the call is reconnected (for a park timeout, for example), blocking is disabled and the call can be monitored. Blocking is effective only for calls that can be monitored. For example, invoking monitor blocking for a conference call has no effect on the call because conference calls cannot be monitored.

  • Page 72: Hunt Groups

    5: S HAPTER TANDARD EATURES To remotely enable a phone to forward calls to another extension: 1 Pick up the handset. 2 Press Feature + 468. The Display Panel prompts you to enter the remote phone number. 3 Enter the extension of the phone whose calls you want to forward and press #.
  • Page 73 Hunt Groups A call center is a general term that refers to any system that accepts incoming calls to a site, ensures that those calls are sent to the proper destination within the site, and manages database records on call activity and distribution.

  • Page 74: Hunt Group Types

    5: S HAPTER TANDARD EATURES You can be a member of, and logged in to, multiple hunt groups, which may be of different hunt group types. As a hunt group member, you should also be aware of how hunt group calls work with other VCX phone features, such as call conferencing.
  • Page 75 Hunt Groups For example, if A, B, C, and D are all available, an incoming call will ring simultaneously at all four extensions until the total timeout value for the group is reached (see the discussion of timeout values later in this section).

  • Page 76: Logging In To A Hunt Group

    5: S HAPTER TANDARD EATURES Table 5 Hunt Group Behavior (continued) Linear Hunt Group Circular Hunt Group Calling Group Condition Result Result Result All members available Route call to first member Route call to the member Ring all member phones. in the list.

  • Page 77: Hunt Group Interaction With Other Features

    Hunt Groups Hunt Group This section describes how participation in a hunt group interacts with Interaction With other VCX phone features. Note the following considerations: Other Features A hunt group call can be added to a conference. The member receiving the call can conference with another extension or with another hunt group.

  • Page 78: Viewing Hunt Group Membership And Status

    5: S HAPTER TANDARD EATURES keys to locate a voice mailbox. Press the message button to access the selected mailbox. Viewing Hunt Group You can use the Telephone User Interface to view the hunt groups you Membership and belong to and your current login status for each group. Status To view hunt group information enter the following feature code: Feature + 972...
  • Page 79 VCX U SING THE NTERFACE This chapter describes how to access the VCX User Interface application. It also provides a description of the options available to manage your user account and VCX telephone from this web-based application. Features that require configuration through the application and, subsequently, on the telephone itself are described in more detail.

  • Page 80: Using The Vcx User Interface

    1 In your web browser’s address bar, enter the VCX User Interface web address and press Enter. 2 On the 3Com VCX V7000 Networked Telephony Solution window, click User Interface. The Login dialog box appears. 3 In the Username field, type your web login name.
  • Page 81 VCX User Interface Overview Each option (except Log Out) is associated with a set of tabbed pages shown on the right side of the window. When you select an option, the set of tabbed pages changes. Click on a tab to display its contents. Each tabbed page includes a text box that describes the purpose of the page.
  • Page 82 6: U VCX U HAPTER SING THE NTERFACE Bridge Permissions — Enables you set up your extension so that up to four other users have permission to transfer their calls to your phone. After configuring bridge permissions through the VCX User Interface, see Enabling Bridged Extensions for additional...

  • Page 83: Enabling Call Forwarding

    Enabling Call Forwarding cannot add, modify, or delete a system speed dial number. However, you can export the list to a Microsoft Excel spreadsheet. You can also map a system speed dial number to a button on your phone (see Assigning Access Button Functions Using the VCX User Interface).
  • Page 84 6: U VCX U HAPTER SING THE NTERFACE You can also configure and enable call forwarding through your phone’s Telephone User Interface (TUI). See Call Forwarding. You can use the VCX User Interface to set: How long (in seconds) your telephone rings before the system forwards unanswered calls Where you want your call to be forwarded The condition (or conditions) that result in the system forwarding a...

  • Page 85: Configuring A Call Coverage Point

    Configuring a Call Coverage Point To set up call forwarding, log in to the VCX User Interface, select the Calling Features option, then access the Call Forwarding tabbed page. Enable the appropriate forwarding conditions and click Save. If you configure and enable any call forwarding option through the VCX User Interface, the option becomes effective the next time your phone registers with the VCX call processor (ask you administrator about registration intervals).

  • Page 86: Assigning Access Button Functions Using The Vcx User Interface

    6: U VCX U HAPTER SING THE NTERFACE If the no coverage option is selected and a call is not answered, the caller will hear a busy tone or an error message depending on the reason for the unanswered call. If you enable Do Not Disturb on your phone, calls will automatically go to the call coverage point, which may or may not be voice mail.
  • Page 87 Enabling Bridged Extensions The VCX system allows you to set up your extension so that other users can receive your calls at their phones. Through the VCX User Interface, you can grant permission to up to four other users to receive calls intended for your extension;...

  • Page 88: Bridged Line Interaction With Other Features

    6: U VCX U HAPTER SING THE NTERFACE 3 For the bridged line settings to take effect, the phone must retrieve the new settings from the VCX server. By default, phones check the VCX server for new information every 60 minutes (the phone registration interval).

  • Page 89: Do Not Disturb And Bridged Line Calls

    Enabling Bridged Extensions Calls to a bridged extension that are not answered always follow the call coverage point configured for the primary phone, or, if call forwarding is enabled, the appropriate call forward setting for the primary phone. Topics in this section describe how bridged calls are handled when certain VCX features are invoked by the primary phone user, the secondary phone user, or both users.

  • Page 90: Hands Free And Bridged Line Calls

    6: U VCX U HAPTER SING THE NTERFACE Forward destination when the Call Forward - Ring No Answer ring timeout value is reached. If the secondary phone user presses the DND button while the call is ringing, it stops ringing but continues to ring on the primary. If the primary phone does not answer, the call goes to the primary phone’s Call Forward destination when the Call Forward - Ring No Answer ring timeout value is reached.

  • Page 91: Call Transfer, Call Conferencing, And Bridged Line Calls

    Enabling Bridged Extensions If the primary phone enables Call Forward Universal, calls to the primary go to the Call Forward Universal destination immediately and do not ring on the primary or secondary phones. If a secondary phone enables Forward to Voice Mail or Call Forwarding to another extension, these settings affect only calls to the secondary phone extension.

  • Page 92: Call Pickup And Bridged Line Calls

    6: U VCX U HAPTER SING THE NTERFACE When either a primary or secondary phone user parks a call and the call park timeout value is reached (the default is 5 minutes), the parked call rings back only on the phone that parked the call. For example, if a primary phone user parks a bridged call to a Call Park extension and no one picks up the parked call, after 5 minutes the parked call rings back only on the primary phone that parked the call.

  • Page 93: Personal Speed Dial Access Buttons

    Personal Speed Dial Access Buttons Pressing the MSG button lists the mailboxes. You can press Up and Down arrow keys to select a mailbox, then press the MSG button again to connect to that mailbox. Personal Speed Dial The VCX User Interface allows you to set up personal speed dial access Access Buttons buttons using two method;...
  • Page 94 6: U VCX U HAPTER SING THE NTERFACE...

  • Page 95: Vcx Attendant Consoles - Model 3105 And Complement Attendant

    VCX A — TTENDANT ONSOLES 3105 ODEL OMPLEMENT TTENDANT The VCX Attendant Console (Model 3105) and the VCX Complement Attendant Software (CAS) application enable a receptionist to handle high call volumes efficiently. Although receptionists are the primary users of the Attendant Console and the CAS, the two can also be used by busy sales representatives and others who receive a high volume of telephone calls or who make frequent calls to the same telephone numbers.

  • Page 96: Vcx Attendant Console

    7: VCX A — M 3105 HAPTER TTENDANT ONSOLES ODEL OMPLEMENT TTENDANT VCX Attendant The VCX 3105 Attendant Console has 50 Access buttons and 4 Console preprogrammed Feature buttons. In effect, the Attendant Console is an extension of the VCX Business Telephone or VCX Basic Telephone with which it is associated.
  • Page 97 Serial Transfer. 5 Labels — You can print labels for your Attendant Console using the LabelMaker utility, which is available through the 3Com web site. See Printing Labels. 6 Label cover tabs — Allow you to unsnap the plastic cover to insert...

  • Page 98: Printing Labels

    Printing Labels To create, print, and save labels for your Attendant Console (or any VCX telephone): 1 Access the 3Com web site, http://www.3com.com. 2 Click Support & Downloads and select Downloads & Drivers from the drop-down list box. Your browser displays the Downloads page.

  • Page 99: Attendant Console Status Lights

    Click Search. 4 When the search results page is displayed, locate the labels.exe file for 3Com VCX V7000 IP Telephony Solution, and download it to your system. (Do not download any of the labels.exe files for the NBX product.) 5 Locate labels.exe on your system and double-click the file icon to start the...

  • Page 100: Complement Attendant Software

    7: VCX A — M 3105 HAPTER TTENDANT ONSOLES ODEL OMPLEMENT TTENDANT Table 6 Status Indicator Lights for System Appearance Buttons If the light is The line is Available for use Steady In use Blinking Do Not Disturb is enabled Blinking quickly Dialing an emergency call Complement...
  • Page 101 Complement Attendant Software The main window includes three areas: The Call List appears on the top part of the window and displays currently active calls. See Table The Command Buttons appear below the Call List and perform operations on a selected call. See Table The Directory List appears on the bottom of the window and lists phone extensions and users in the system directory.
  • Page 102 7: VCX A — M 3105 HAPTER TTENDANT ONSOLES ODEL OMPLEMENT TTENDANT Table 7 Elements of the Complement Attendant Software Screens (continued) Field Purpose Main Directory tab Displays all the entries in the Directory List. Extension Status — Sorts the data in the directory by extension status.
  • Page 103 Complement Attendant Software Table 8 Complement Attendant Software Buttons and Keyboard Shortcuts Keyboard Button Purpose Shortcut Park Places a call in a “holding pattern” so that it can Alt+K be retrieved from another telephone on the system. Unpark Releases a caller from a “holding pattern.” Alt+U Transfer Forwards a call to another telephone.
  • Page 104 7: VCX A — M 3105 HAPTER TTENDANT ONSOLES ODEL OMPLEMENT TTENDANT...

  • Page 105: Telephone Nstallation And Maintenance

    ELEPHONE NSTALLATION AND AINTENANCE This chapter covers these topics: Connecting the Telephone Opening the 3105 Attendant Console Label Cover Moving Your Telephone Swapping Telephones Cleaning Your Telephone Troubleshooting Problems...

  • Page 106: Connecting The Telephone

    3Com 3102 Business Telephones 3Com 3103 Manager’s Telephones 3Com 3105 Attendant Consoles Older 3Com telephones that include “PE” in the part number. Switch port for connecting a computer or other network device, such as an VCX Attendant Console, to the network.
  • Page 107 Connecting the Telephone Figure 6 Underside of the VCX 3102 Business Telephone CAUTION: The VCX system operates over the LAN, not through traditional telephone wiring. Your telephone connects to the VCX system through an RJ-45 LAN connector instead of an RJ-11 telephone connector. Your telephone will not work unless it is connected properly.

  • Page 108: Attaching And Adjusting The Articulating Support Bracket

    A: T PPENDIX ELEPHONE NSTALLATION AND AINTENANCE Attaching and The articulating support bracket is common to the following devices: Adjusting the 3Com 3105 Attendant Console Articulating 3Com 3103 Manager’s Telephone Support Bracket Figure Figure 8, and Figure 9 show a 3102 Telephone. The instructions apply to all telephones.
  • Page 109 Attaching and Adjusting the Articulating Support Bracket Figure 8 Adjusting the Support Bracket To adjust the support bracket, press to release the lock tab 1, rotate the bracket to the position that you want, and then release the lock tab.
  • Page 110 A: T PPENDIX ELEPHONE NSTALLATION AND AINTENANCE Figure 9 Wall Mounting a 3102 Telephone When you mount a 3101, 3101SP, 3102, or 3103 telephone on a wall, attach the support bracket and adjust it so that the bottom of the support bracket rests against the bottom supports on the telephone, 1.

  • Page 111: Opening The 3105 Attendant Console Label Cover

    Opening the 3105 Attendant Console Label Cover Opening the 3105 For instructions on how to create and print labels, see Printing Labels Attendant Console page Label Cover Figure 10 3105 Attendant Console Label Cover Tabs After you print the labels and then cut them out, remove the plastic cover from the Attendant...

  • Page 112: Cleaning Your Telephone

    A: T PPENDIX ELEPHONE NSTALLATION AND AINTENANCE Cleaning Your Always unplug your telephone from the power source and from the Telephone network before you clean it. Use a soft cloth dampened with mild detergent. WARNING: Failure to unplug the telephone before you clean it could result in electrical shock.
  • Page 113 Troubleshooting Problems Table 9 Possible Problems (continued) Possible Problem Suggested Solutions On my VCX Business You have the Hands Free feature enabled. For details, Telephone, all incoming Using the Hands Free Feature. internal calls come over my speaker phone. My telephone is not Verify that you have activated the Forward to Voice forwarding my incoming Mail feature.
  • Page 114 A: T PPENDIX ELEPHONE NSTALLATION AND AINTENANCE...
  • Page 115 NDEX Caller ID Numbers sending or blocking 53 3105 Attendant Console 95 caller ID creating labels 98 controlling 86 figure and features 97 calling Hunt Group 74 overview 96 calls answering 28 answering a second call 37 answering for a group 66 accessing the VCX User Interface 80 answering for another user 66 all calls (call forwarding)
  • Page 116 NDEX feature interaction 77 linear 74 dial tone, troubleshooting an NBX Telephone 112 logging in 76 dialing a remote office overview 72 using a site code 31 timeout values 75 using a unique extension 30 types 74 dialing while on a call 37 viewing membership and status 78 directed call pickup 66 directory of users...
  • Page 117 mounting, 3103 108 moving and swapping 111 redialing 30 passwords 26 registrations time zone through the VCX User Interface 82 setting through the VCX User Interface 82 relocating telephones 111 transferring a call 37 Remote Call Forward 71 attended 38 ring no answer (call forwarding) serial 38 set through VCX User interface 84...

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Vcx 3103

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