Xerox DocuColor 2240 Service Manual page 736

OF 17-1 Fax Module Checkout RAP
Use this RAP to troubleshoot failures on the Fax Module.
Initial Actions
• Ensure that all cables are properly connected.
• Check cables for wear or damage.
• Ensure that the machine is not out of paper or toner and that there is no fault code dis-
played on the UI.
NOTE: Some fax related faults are not displayed on the UI. Print a Error History Report and
check dC122 for faults not displayed. Troubleshoot any faults found in the Error History Report
or dC122 before proceeding with this RAP.
Procedure
On the UI, select Menu. The Fax Icon is visible.
Y N
Remove the Rear Cover (Tray Module)
3 and GND (Figure 1).
Y N
There is 5 VDC between P/J561-1 and GND.
Y N
Replace the Tray Module PWB
Check connection between P/J561
There is 3.3 VDC between CNP357-1 and 2 and GND.
Y N
There is 3.3 VDC between P/J564-1 and 2 and GND.
Y N
Replace the Tray Module PWB
Check connection between P/J564
• Replace the USB Cable (PL 9.4)
• Replace the Fax PWB (PL 9.4).
• Replace the Fax Interface (I/F) PWB
• Replace the Program ROM (PL
• Replace the Data ROM (PL 9.4).
The Fax Icon is selectable.
Y N
Remove the Rear Cover (Tray Module)
CNP357-5 and GND (Figure 1).
Y N
There is 3.3 VDC between P/J561-5 and GND.
Y N
Replace the Tray Module PWB
Check connection between P/J561
A B
Initial issue
DC 3535/2240/1632, WC M24
(REP 14.9). There is 5 VDC between CNP357-
(PL 15.9, PL 16.15).
and CNP357. Repair or replace as required.
(PL 15.9, PL 16.15).
and CNP357. Repair or replace as required.
(PL 13.1).
9.4).
(REP 14.9). There is 3.3 VDC
(PL 15.9, PL 16.15).
and CNP357. Repair as required.
A B
Replace the Fax PWB
Send a fax job to an operational fax machine. The WC 24 transmits the fax.
Y N
Remove the Rear Cover (Tray Module)
-7 and GND (Figure 1).
Y N
There is 24 VDC between P/J561-7 and GND.
Y N
Replace the Tray Module PWB
Check connection between CNP357 and P/J561. Repair or replace as required.
• If possible, connect a regular phone to the modular jack and check if you get a tone.
• Print the Expanded Features Settings list and check that the dial is appropriate. Cor-
rect settings as required.
• Perform GP 5 Relay On/Off test. If relay does not turn on, replace the NCU PWB
9.4).
Send a fax from an operational fax machine to the WC 24. The WC 24 receives the fax.
Y N
• Ensure that the WC 24 is not in the System Administration Mode.
• Ensure that the WC 24 Fax Receiving Mode is set to Auto Receive.
• Check for intermittent connections.
The Fax Module appears to operate normally.
• Ensure that all cables are properly connected.
• Try to re send the customer job.
• Check for intermittent connections.
• Tell the customer to have the phone-line checked by their phone company.
between
09/03
2-703
(PL 9.4).
(REP 14.9). There is 24 VDC between CNP357
(PL 15.9, PL 16.15).
(PL
Status Indicator RAPs
OF 17-1