Gp 10 Replacing Billing Pwbs; Gp 12 Printing Reports - Xerox DocuColor 2240 Service Manual

GP 10 Replacing Billing PWBs

Purpose
This procedure is used to maintain serial number and billing data integrity when Billing PWBs
must be replaced.
Procedure
To maintain the integrity of the serial number and billing data never replace all three PWBs at
once. If any of the following billing data PWBs needs replacing, replace them ONE PWB AT A
TIME, according to this procedure:
• ESS PWB (PL 13.1).
• MCU NVM PWB (PL 13.1).
• ESS NVM PWB (PL 13.1).
Ensure that the software on the PWBs is at the correct version before and after PWB replace-
ment. Print the System Settings List (GP
software installation instructions on the current software upgrade CD.
1. Connect the PWS. Select dC132 in the DC Quick pull-down menu.
2. Compare the serial numbers and billing counters displayed for the three PWBs with the
serial number on the data plate. Note any that do not agree.
NOTE: If any of the following conditions exist, escalate the call to Field engineering or the
NTC:
• The displayed serial numbers match each other but do not match the data plate.
• Two or more numbers do not agree with the data plate and the third number
• The displayed numbers are all different.
3. If one serial number or billing counter does not match the others, highlight that column.
The Set Serial Number button will become active. Click on the button. A series of pop-up
windows will open. Follow the instructions on the screen to synchronize the serial num-
bers.
To maintain the integrity of the serial number and billing data never replace all three PWBs at
once. Replacing all three PWBs at once will cause unrecoverable NVM corruption. If a PWB
needs replacing, only replace ONE AT A TIME. If the problem is not resolved, reinstall the orig-
inal PWB and re-enter the serial number (if necessary) before attempting to replace a different
PWB.
4. If any PWB will not synchronize, replace that PWB and re-synchronize.
Initial issue
DC 3535/2240/1632, WC M24
CAUTION
12), and compare the ROM values to the table in the
CAUTION

GP 12 Printing Reports

Description
This procedure describes how to print the various reports that are available. Printing reports
can help you troubleshoot and configure the machine.
Procedure
Printing the Settings List (Configuration Report)
NOTE: Make sure dC371 is set for the correct Market Region. If paper size errors still occur
when attempting to print reports, check that NVM location 700-397 is set for the appropriate
paper size (44 = 8.5 x 11 in.; 5 = A4).
1. Press the Machine Status button on the Control Panel.
2. Select the Billing Meter/Print Report tab on the display.
3. Press the Print Report/List button.
4. Select the Copy Mode Settings button.
5. Select the Settings List button.
6. Press the Start button.
Other Reports
The following reports can be printed from the
1. Debug Log
2. HFSI Report
3. Jam Report
4. Shutdown Report
5. Fail Report
6. Protocol Monitor Report
09/03
6-129
UI Diagnostic Mode:
General Procedures and Information
GP 10, GP 12