Xerox DocuColor 2240 Troubleshooting Manual
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Also See for DocuColor 2240:
- Service manual (1489 pages) ,
- User manual (371 pages) ,
- Quick start manual (6 pages)
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Table of Contents
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Summary of Contents for Xerox DocuColor 2240
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Page 3: Table Of Contents
A B L E O F O N T E N T S Table of Contents Paper Jam Clearance 2 Paper Jams at the Top Left Cover 3 Paper Jams at the Left Center Cover 4 Paper Jams at the Bottom Left Cover 4 Paper Jams in Trays 1 to 4 5 Paper Jams in Tray 5 (Bypass) 5 Paper Jams in the Duplex Unit 6... - Page 4 A B L E O F O N T E N T S Resolving Output Quality Problems Using Basic Copying, Added Features, and Image Quality Tabs 16 Calling for Service 20 Fault Codes 21...
- Page 5 This section describes the printer/copier faults and how to perform the appropriate recovery procedure. Sometimes you may not succeed in your efforts to clear a fault. When this happens you should call the Xerox Customer Support Center. Before calling for assistance, perform the steps provided on the following pages.
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Page 6: Paper Jam Clearance
S E R U I D E R O U B L E S H O O T I N G Paper Jam Clearance When paper jams in the machine, the machine stops and a tone sounds. A message display in the message area of the Touch Screen with the corrective actions to take. -
Page 7: Paper Jams At The Top Left Cover
S E R U I D E R O U B L E S H O O T I N G Paper Jams at the Top Left Cover This section describes how to clear paper jams that occur at the top left cover of the machine. -
Page 8: Paper Jams At The Left Center Cover
S E R U I D E R O U B L E S H O O T I N G Paper Jams at the Left Center Cover This section describes how to clear paper jams that occur at the left center cover of the machine. -
Page 9: Paper Jams In Trays 1
S E R U I D E R O U B L E S H O O T I N G Paper Jams in Trays 1 to 4 This section describes how to clear paper jams that occur in Trays 1 to 4. -
Page 10: Paper Jams In The Duplex Unit
S E R U I D E R O U B L E S H O O T I N G Paper Jams in the Duplex Unit This section describes how to clear paper jams that occur on the duplex unit. Open the duplex cover above Tray 5 (Bypass). -
Page 11: Paper Jams On The Finisher Interface
S E R U I D E R O U B L E S H O O T I N G Paper Jams on the Finisher Interface Move the Finisher to the right. Open the top cover on the Finisher. Remove the jammed paper. -
Page 12: Document Jams
S E R U I D E R O U B L E S H O O T I N G Document Jams If a document jams on the DADF, the machine stops, and an error message appears on the display. Clear the document jam according to the instructions displayed, then reload the document. -
Page 13: Jams On Original Input Area And Document Glass
S E R U I D E R O U B L E S H O O T I N G Jams on Original Input Area and Document Glass A message is displayed if a document jam occurs in the Original Input Area of the DADF, or on the Document Glass. -
Page 14: Stapler Faults
S E R U I D E R O U B L E S H O O T I N G Stapler Faults This section describes how to clear stapler faults. Follow the procedures on the following pages when copies are not stapled or when staples are bent. -
Page 15: Resolving Hardware Problems
NOTE:Inform the Xerox service representative at the next service call about the above action since he or she may need to clean up the dry ink on internal printer/copier components. 5 – 11... -
Page 16: Resolving Programming Problems
S E R U I D E R O U B L E S H O O T I N G Resolving Programming Problems Problem Suggested Solution The Control Panel – Press Clear All on the Control panel Touch Screen does not –... -
Page 17: Resolving Processor Problems
S E R U I D E R O U B L E S H O O T I N G Resolving Processor Problems Problem Suggested Solution Transparencies Load transparencies by following the instructions in the section Loading Stock, in the User Guide (Copier). 11 x 17 (A3) Remove each copy of 11x17 inch (A3) transparencies from the transparencies jam... - Page 18 S E R U I D E R O U B L E S H O O T I N G Problem Suggested Solution Output jams when – Ensure the paper matches the type defined for the paper tray. exiting the printer/ When the Finisher Transport is present the Center Output Tray copier to the Center can hold up to 200 sheets of 24 lb.
- Page 19 S E R U I D E R O U B L E S H O O T I N G Problem Suggested Solution Excessive paper curl – Paper curl may be a result of: – The mass of toner coverage on the copy - the greater the toner mass, the greater the paper curl.
- Page 20 S E R U I D E R O U B L E S H O O T I N G Resolving Output Quality Problems Using Basic Copying, Added Features, and Image Quality Tabs For more information on the features on these tabs, refer to the section entitled Copier Features, in the User Guide (Copier).
- Page 21 S E R U I D E R O U B L E S H O O T I N G Problem Suggested Solution Deletions on the copy – Edge deletion on all sides of the copy is normal, and is greatest edges.
- Page 22 S E R U I D E R O U B L E S H O O T I N G Problem Suggested Solution Background on copies – Examine the input document for the source of the problem. – Ensure that the document is held flat on the Document Glass and that the document cover is closed.
- Page 23 S E R U I D E R O U B L E S H O O T I N G Problem Suggested Solution Corner Shift appears in If the document is positioned on the Document Glass in the short the wrong area on the edge direction, and the paper used for copying is in the long edge copy...
- Page 24 R O U B L E S H O O T I N G Calling for Service There is information and support available at www.Xerox.com. There you can find answers to many of your questions, solutions to problems, order toner and supplies, and request service support.
- Page 25 S E R U I D E R O U B L E S H O O T I N G Fault Codes This section describes fault codes that are displayed on the screen. Fault codes, such as those described below, are displayed when an error occurs, preventing printing from ending normally, or when trouble has occurred on the machine.
- Page 26 S E R U I D E R O U B L E S H O O T I N G Fault Code Cause/Remedy 016-701 • Cause - PCL print data could not be processed due to insufficient memory. • Remedy - Lower the resolution, or instruct printing again without setting 2 Sided printing or N Up.
- Page 27 Cause - An error occurred on the hard disk during conversion processing of the scanned image. • Remedy - A probable cause is hard disk malfunction. For information about replacing hard disks, contact your Xerox Customer Support Center. 016-781 •...
- Page 28 On again. If the same message is displayed, record the message in (***-***). Next, turn the machine Off, wait for the display on the Control Panel to go out, then contact your Xerox Customer Support Center. •...