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VTrak 15200 User Manual
I tried to log into WebPAM PRO but my browser showed the message
"cannot be displayed." What is the problem?
The browser decided prematurely that WebPAM was not responding. Click
the Refresh button. This action usually brings up the login screen.
I created a Subystem on WebPAM PRO but when I click on it, nothing
happens. What is the problem?
There is a broken network connection between your PC and the VTrak, or
the VTrak is powered off. Locate and fix the connection or power on the
VTrak, as required.
My recently upgraded WebPAM PRO is full of errors! How do I correct this
problem?
This condition is the result of installing a new version of WebPAM PRO on
top of an existing installation. There are two ways to fix this problem:
•
Uninstall WebPAM PRO as described on page 33, then reinstall the
new version.
•
If you are familiar with the Windows Registry, run regedit, navigate to
the HKEY_LOCAL_MACHINE > SOFTWARE folder and delete the
JavaSoft key (folder).
Can WebPAM PRO connect through VTrak's Serial (RS-232) port?
No. The VTrak Serial port is only for a HyperTerminal connection.
I can access the VTrak over my company's intranet. But I can't access it
from an outside Internet connection. How do I make the Internet connection
work?
This condition is not related to VTrak, but is due to your firewall and network
connection protocol. Contact your MIS Administrator.
With other Promise products, such as UltraTrak, I used the Host PC's IP
address in WebPAM PRO to connect with the RAID subsystem. Why is
VTrak different?
UltraTrak uses In-Band SCSI technology to connect with the Host PC. VTrak
connects to the Host PC through a network connection. Therefore, it
requires its own IP address. VTrak's iSCSI connection is used only to move
data.
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