Promise Technology VTrak D5000 Series Product Manual
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Promise Technology VTrak D5000 Series Product Manual

High-availability storage system
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VTrak D5000
Series
High-Availability Storage System
Product Manual
Version 1.0
© 2018 PROMISE Technology, Inc. All Rights Reserved.

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Summary of Contents for Promise Technology VTrak D5000 Series

  • Page 1 VTrak D5000 Series High-Availability Storage System Product Manual Version 1.0 © 2018 PROMISE Technology, Inc. All Rights Reserved.
  • Page 2 The terms “VTrak D5000” or “subsystem” are used in examples or descriptions throughout this manual to refer to any of the available VTrak D5000 Series models. The terms “unit” or “device” can refer to any VTrak D5000 Series or VTrak J5000 Series model.
  • Page 3 VTrak D5000 Series and connected VTrak J5000 Series expansion devices. • “Managing with the CLI” on page 136 describes using the CLI to manage the VTrak D5000 Series through the network or via serial connection. •...
  • Page 4 Promise Technology About This Manual This manual includes are four levels of notices: Warning A Warning notifies you of probable equipment damage or loss of data, or the possibility of physical injury, and how to avoid them. Caution A Caution informs you of possible equipment damage or loss of data and how to avoid them.

  • Page 5: Table Of Contents

    VTrak D5000 Series Product Manual Contents ��������������������������������������������������������������������������������������������������������������������������������������������� bout AnuAl ����������������������������������������������������������������������������������������������������������������������������������� anual verview ������������������������������������������������������������������������������������������������������������������������������������������������������ 1 ntroduction ���������������������������������������������������������������������������������������������������������������������������������� 1 rOvisiOning d5000 s ����������������������������������������������������������������������������������������������������������������������������� 2 eries odels J5000 s ������������������������������������������������������������������������������������������������������������������������������ 2 eries odels ���������������������������������������������������������������������������������������������������������������������������������������������������� 3 PecificaTiOns ����������������������������������������������������������������������������������������������������������������������������������������������������������� 6 ardware d5800 d5600 �������������������������������������������������������������������������������������������������������������������� 6...
  • Page 6 Promise Technology Product Manual �������������������������������������������������������������������������������������������������������������������������������������������������������� 41 Ower On led b ���������������������������������������������������������������������������������������������������������������������������������������� 42 ront ehAVior d5600 / vT d5800 P ����������������������������������������������������������������������������� 45 Ower uPPly d5300 / vT d5320 P ����������������������������������������������������������������������������� 46 Ower uPPly �������������������������������������������������������������������������������������������������������������������������������������������� 47 ontroller led b ������������������������������������������������������������������������������������������������������������������ 48 OnTrOller ehaviOr ���������������������������������������������������������������������������������������������������������������...
  • Page 7 VTrak D5000 Series Product Manual Contents ������������������������������������������������������������������������������������������������������������������� 78 etting Vent ubscriptions ��������������������������������������������������������������������������������������������������������������������������������������������������������������� 79 evice ����������������������������������������������������������������������������������������������������������� 79 iewing ubsysTeM nfOrMaTiOn �������������������������������������������������������������������������������������������������������������������������������� 80 estArting the ubsYsteM �������������������������������������������������������������������������������������������������������������������������� 81 hutting own the ubsYsteM ��������������������������������������������������������������������������������������������������� 81 estArting the ubsYsteM AFter A hutdown ����������������������������������������������������������������������������������������������������������������������������������������������������� 82 eVice ������������������������������������������������������������������������������������������������������������������������...
  • Page 8 Promise Technology Product Manual scsi t ����������������������������������������������������������������������������������������������������������������������� 103 Aking i Arget ettings scsi s ������������������������������������������������������������������������������������������������������ 104 iewing a isT Of i essiOns scsi s ��������������������������������������������������������������������������������������������������� 104 iewing i essiOn nfOrMaTiOn scsi s ����������������������������������������������������������������������������������������������������������������������������� 105 eleting An i ession scsi sns i �������������������������������������������������������������������������������������������������������...
  • Page 9 VTrak D5000 Series Product Manual Contents ssh s ����������������������������������������������������������������������������������������������������������������������� 122 aking eTTings ssh P ������������������������������������������������������������������������������������������������������������ 122 ublic anageMenT �������������������������������������������������������������������������������������������������������������� 123 anaging ackgrOund cTiviTies ������������������������������������������������������������������������������������������������������������� 124 urrent Ackground ctiVities ���������������������������������������������������������������������������������������������������������� 124 cheduled Ackground ctiVities ����������������������������������������������������������������������������������������������������������� 124 dd A cheduled Ackground ctiVitY �������������������������������������������������������������������������������������������������������...

  • Page 10: Thin Provisioning

    Introduction ntroductIon The VTrak D5000 Series offers an alternative approach to the storage management technology available in the VTrak Fibre Channel storage. The VTrak D5000 uses storage pools and storage volumes, including the option of using thin provisioning or full provisioning, while still ensuring data security with proven RAID redundancy.

  • Page 11: Vtrak D5000 Series Models

    Promise Technology VTrak D5000 Series Product Manual VTrak D5000 Series Models All models are equipped with two power supplies. Controller Number Model Interface Units of Drives D5800xD 2 x 10G SFP+ Fiber Optic 24(LFF) + 4(SFF) D5800xS 2 x 10G SFP+ Fiber Optic...

  • Page 12: S Pecifications

    Promise Technology Introduction Specifications Form factor 2U, 3U, and 4U 19” rack mount Drives supported 12 Gb/s or 6 Gb/s SAS, 6 Gb/s SATA HDD and SSD Supports mix of SAS and SATA drives simultaneously in the same enclosure. SAS drives are recommended for better performance.

  • Page 13: D5600

    Promise Technology VTrak D5000 Series Product Manual General Description Power Supplies Efficient 80 PLUS GOLD certified redundant PSU Current 9A @ 100 VAC; 4A @ 240 VAC (Maximum) Power Conversion >80% @ 110V (>20% load); >80% @ 240V (>20% load)
  • Page 14 Promise Technology Introduction Safety & Environment Description EMI / RFI Statements EMC Class A: CE, FCC, VCCI, BSMI, RCM Safety: IEEE CB, UL/cUL and TUV Environmental Standards RoHS, GreenPC, WEEE Temperature Range Operational: 5° to 35°C (41° to 95°F) Non-Operational: -40° to 60°C (-40° to 140°F)

  • Page 15: H Ardware

    Promise Technology VTrak D5000 Series Product Manual Hardware The following section provides a summary of the front and back panel hardware features of the VTrak D5000 Series enclosures. Front of VTrak D5800 and D5600 VTrak D5800/D5600 enclosures feature handles on each side used to secure the enclosure to an equipment rack.
  • Page 16 Promise Technology Introduction Front view of VTrak D5600 Drive carriers Enclosure Power and Status LEDs...

  • Page 17: And D5320

    Promise Technology VTrak D5000 Series Product Manual Front of VTrak D5300 and D5320 The front panel of VTrak D5000 enclosures provide access to storage disk drive carriers, a view of drive status LED indicators located on the front of each drive carrier, the LED indicators for system monitoring.

  • Page 18: And D5600

    Introduction Back of VTrak D5800 and D5600 The rear of the VTrak D5000 Series enclosure provides access to the power supply units, which include the cooling fans, and the system controller(s). Each controller has two RJ-45 Gigabit Ethernet ports used for management, an RS-232 serial management port using an RJ-11 connector, two 10 Gb/s iSCSI ports (SFP+ ports), two SAS Expansion ports for additional drive enclosures, and various LED indicators which are described below.
  • Page 19 Promise Technology VTrak D5000 Series Product Manual Back view of VTrak D5600 Controller 1 Controller 2 Power Socket PSU 1 PSU 2 Power Socket ON/Off switch ON/Off switch...

  • Page 20: And D5320

    Introduction Back of VTrak D5300 and D5320 The rear of the VTrak D5000 Series enclosure provides access to the power supply units, which include the cooling fans, and the system controller(s). Each controller has two RJ-45 Gigabit Ethernet ports used for management, an RS-232 serial management...
  • Page 21 Optional onsite parts replacement program Promise Technology, Inc. (“Promise”) warrants that for three (3) years from the time of the delivery of the product to the original end user except for one (1) year warranty on the battery backup unit: a) the product will conform to Promise’s specifications;...

  • Page 22: Ardware I Nstallation

    • Power on Depending on the details of your order, the VTrak D5000 Series enclosure might be shipped with hard drives installed, or it might require that you install hard drives. The section “Installing Physical Drives” on page 22 provides instruction for installing hard disks.

  • Page 23: Packing List

    Promise Technology VTrak D5000 Series Unpacking Packing List The VTrak D5000 Series box contains the following items: • VTrak D5000 Unit • One Quick Start Guide printed • Sliding rail assembly for rack mounting • DB9-to-RJ11 serial data cable Warning...

  • Page 24: Mounting The Vtrak Enclosure In A Rack

    Promise Technology Hardware Setup Mounting the VTrak enclosure in a rack This section provides instructions for installing the VTrak D5000 Series enclosure into a rack Caution To lighten the enclosure, remove the power supplies, and remove all hard drive carriers. Replace the power supplies and drive carriers after the unit is mounted in your rack. Cautions • Do not populate any unit with hard drives until it has been securely installed in the rack. • At least two persons are required to safely lift, place, and attach the unit into a rack system. • Do not lift or move the unit by the handles, power supplies or the controller units. Hold the system itself. • Do not install the unit into a rack without rails to support the system.
  • Page 25 Promise Technology VTrak D5000 Series To install the VTrak into a rack with the supplied mounting rails: 1. Check the fit of the mounting rails in your rack system. Installing the rails onto the rack Front left label Front right label Support flange on the front end of each rail Guide pins on rails align with holes in the rack post 2.
  • Page 26 Promise Technology Hardware Setup Rail ends attach to the outside of each post Rail ends attach on the out- side of the front and rear rack posts 3. Place the VTrak onto the rails. • At least two persons are required to safely lift the system.
  • Page 27 Promise Technology VTrak D5000 Series 4. Secure the enclosure to the rack. • Use screws and nuts to lock the unit in to place in the rack. Secure to rack Screws and cage nuts attach the VTrak to the rack posts...

  • Page 28: M Ounting The Vt Rak

    Promise Technology Hardware Setup Mounting the VTrak D5300/J5320 To install the 2U VTrak enclosure into a rack with the supplied mounting rails: Determine position for rack rails 1. Determine what height to place the 2U enclosure in the rack, then place the right and left rack rails at the same height on in the right and left rack position.
  • Page 29 Promise Technology VTrak D5000 Series Press lever to release lock (front right) 2. Secure the rails to the rack posts. Make sure the rack rails are properly oriented in the rack. To set the rails into the rack posts and secure the rails, follow these steps: Press the spring lock then insert the studs into the selected square holes on the rack post.
  • Page 30 Promise Technology Hardware Setup 3. Secure the enclosure to the rack. • Use screws to lock the unit in to place in the rack. • Use the attaching screws that came with the mounting hardware. Insert screws on each side of the front of the enclosure to secure it to the rack posts...

  • Page 31: Installing Physical Drives

    Promise Technology VTrak D5000 Series Installing Physical Drives The VTrak D5000 Series subsystems support: • SAS hard disks • SATA hard disks (SATA drives require use of an adapter) • 3.5-inch hard disk drives for VTrak D5800, VTrak D5600, and VTrak D5300.

  • Page 32: Drive Slot Numbering

    Promise Technology Hardware Setup Drive Slot Numbering You can install any suitable disk drive into any slot in the enclosure. The diagrams below shows how drive slots are numbered. Slot numbering is reflected in the WebPAM PROe and CLI user interfaces. Be sure to install all of the drive carriers into the VTrak D5000 enclosure to ensure proper airflow, even if you do not populate all the carriers with physical drives. Drive slot numbering on VTrak D5800...
  • Page 33 Promise Technology VTrak D5000 Series Drive slot numbering on VTrak D5300 Drive slot numbering on VTrak D5320...

  • Page 34: Installing Your Drives

    Promise Technology Hardware Setup Installing Your Drives The drive carrier accommodates 2.5-inch and 3.5-inch drives. The VTrak D5000 does support use of SATA drives (SATA drives require use of an adapter), but SAS drives are recommended. Follow instructions on the next page to install drives in the VTrak D5300, VTrak D5600 and VTrak D5800.
  • Page 35 Promise Technology VTrak D5000 Series 1. Press the drive carrier release button. 2. Grasp the front and gently pull the empty drive carrier out of the enclosure. Drive carrier front view Disk carrier release button 3. If you are installing SATA drives, attach a SAS-to-SATA adapter onto the power and IO connectors of each drive.

  • Page 36: Drive

    Promise Technology Hardware Setup 2.5-inch Hard Disk Drives The VTrak D5320 features 24 drive carriers designed to fit 2.5” drives. Notice that the carriers are oriented vertically, with the carrier release button at the top. The lever mechanism to remove the carrier from the drive bay works exactly the same as the 3.5” carriers, except they are positioned vertically rather than horizontally.
  • Page 37 Promise Technology VTrak D5000 Series 4. Position the drive in the carrier so the mounting holes line up. 5. Insert the screws through the proper holes in the carrier and into the drive or adapter. • Install four screws per drive.

  • Page 38: Making Management Connections

    MGMT 1 port on both controllers for system management. The VTrak D5000 Series also features a Serial management port for system management using a terminal emulation program and the VTrak D5000 Command Line Interface (CLI). The hardware connections for both methods are described in this section.

  • Page 39: Network Management Connection

    Promise Technology VTrak D5000 Series Network management connection Each VTrak D5000 Series controller has two 1000BASE-T Ethernet ports. Port MGMT 1 (left most 1000BASE-T port) is used for system management. To establish the management path network connection: 1. Attach one end of an Ethernet cable to the network connector or standard NIC in the Host PC, attach the other end of the Ethernet cable to a port on a standard network switch.

  • Page 40: Serial Management Connection

    Promise Technology Hardware Setup Serial management connection Serial communication enables any computer that has an available serial port and terminal emulation applica- tion to access the VTrak Command Line Interface (CLI) to set up a network connection. The VTrak package includes one RJ11-to-DB9 serial data cable for each controller.

  • Page 41: Making Data Connections

    Promise Technology VTrak D5000 Series Making Data Connections Each VTrak D5000 controller supports two Fiber Optic (SFP+) 10G connections for data. Controllers available in some markets also support four Fibre Channel connections (up to 16G). Follow the instructions below for the type of data connection you are setting up.

  • Page 42: Sfp+ Fiber Optic San Connections

    Promise Technology Hardware Setup SFP+ Fiber Optic SAN connections For the Fiber Optic storage network: 1. Connect a Fibre Optic cables between the Fibre Optic ports on the server and the Fibre Optic ports on the SFP+ switch. 2. Connect Fiber Optic cables between the Fiber Optic port on the VTrak D5000 controller and a Fiber Optic port on a SFP+ switch.

  • Page 43: Fibre Channel San Data Path

    Promise Technology VTrak D5000 Series Fibre Channel SAN data path The Fibre Channel data network for the VTrak D5000 controllers requires the following items: • A Fibre Channel connection in each host PC or server • An SFP transceiver for every SFP (Fibre Channel) port in the connection (subsystem, switch, HBA) •...

  • Page 44: Fibre Channel San Connections

    Promise Technology Hardware Setup Fibre Channel SAN connections For the Fibre Channel storage area network (SAN): 1. For servers equipped with Fibre Channel HBA cards, connect Fiber Optic cables between the Fibre Channel ports in both host PCs or servers and the ports on a Fibre Channel network switch.

  • Page 45: Fiber Channel Das Data Path

    Promise Technology VTrak D5000 Series Fiber Channel DAS data path The Fibre Channel data network for the VTrak D5000 controllers requires the following items: • A Fibre Channel connection in each host PC or server • An Fibre Channel transceiver for each connected port on the subsystem •...

  • Page 46: Vtrak D5000 With Jbod Expansion

    Promise Technology Hardware Setup VTrak D5000 with JBOD Expansion The setup description below references the illustration “VTrak D5600 with VTrak J5600 JBOD expansion connections” on the next page. To add VTrak J5000 Series units: 1. Connect the SAS expansion port (SAS port to the right) on the left controller of the RAID subsystem to the SAS port 1 on the left I/O module of the first VTrak J5000 unit.
  • Page 47 Promise Technology VTrak D5000 Series VTrak D5600 with VTrak J5600 JBOD expansion connections SAS Port 1 SAS Port 2 VTrak D5600 SSD cache only JBOD Expansion only VTrak J5600 VTrak J5600...

  • Page 48: Ache M Odule

    Promise Technology Hardware Setup VTrak D5800 SSD Data Cache Module The VTrak D5800 includes a module used for an SSD data cache. If you will use this, make sure to install the SSD drives and connect the SAS cables before you configure the storage. Note that the disk carrier hardware is identical to the 2.5” disk carriers used for the VTrak D5320. Install identical SSD drives in all four disk carriers.

  • Page 49: Onnecting The P Ower

    VTrak D5000 Series Connecting the Power VTrak D5000 Series enclosures are equipped with two power supplies for each unit. All VTrak models feature an ON/OFF switch on the power supply unit (PSU). Connect both power supplies to a suitable power source.

  • Page 50: Power On

    Promise Technology Hardware Setup Power on With the power cables connected, the system can now be powered on. The power supply modules include the cooling fans that cool the enclosure. Both power supplies should be powered up when starting the system. Make sure the power switch on each power supply is in the On position. Note that this will power on the VTrak D5300 and VTrak D5320.

  • Page 51: Front Led Behavior

    Promise Technology VTrak D5000 Series Front LED Behavior When boot-up is finished and the subsystem is functioning normally: • Power, FRU and Logical Drive LEDs display Green continuously • Controller Activity LED flashes Green when there is controller activity. • System Heartbeat LED blinks Green once per second for five seconds, then goes dark for ten secondes, then repeats the same pattern. Also on the front panel, there are two LEDs on each drive carrier. These report the presence of power and a physical drive, and the current condition of the drive.
  • Page 52 Promise Technology Hardware Setup VTrak D5600/D5800 front right LED Behavior After Boot Up Global Controller Controller State Power Global RAID Enclosure Activity Heartbeat Unit is off, or controller is Dark No power No power — not present or — FC is not cable...
  • Page 53 Promise Technology VTrak D5000 Series Disk Carrier LEDs Drive Status 3.5” Power / Activity The VTrak spins up hard disk drives sequentially to minimize power draw during start- up. After a few moments: • The Power/Activity LED displays blue when a physical drive is present.

  • Page 54: Vtrak D5600 / Vtrak D5800 Power Supply Leds

    Promise Technology Hardware Setup VTrak D5600 / VTrak D5800 Power Supply LEDs The LEDs on the rear panel of the VTrak D5600 and VTrak D5800 include a single status LED on each power supply. These PSU status LED will light green to indicate normal operation. A red LED indicates a problem or unit failure.

  • Page 55: Vtrak D5300 / Vtrak D5320 Power Supply Leds

    Promise Technology VTrak D5000 Series VTrak D5300 / VTrak D5320 Power Supply LEDs The power supplies for the VTrak D5300 and VTrak D5320 have five LED indicators on each unit. See the table below for PSU LED behavior. Power supply LED indicators on VTrak D5300/D5320 Standby Power insert Power Fault Power supply Locate PSU ON/OFF switch VTrak D5300/D5320 Power Supply LEDs LED Description This indicates the standby power status.

  • Page 56: Controller Leds

    Promise Technology Hardware Setup Controller LEDs When boot-up is finished and the VTrak D5000 subsystem is functioning normally: • Controller status LEDs display green continuously. • Ethernet LEDs display green or flash depending on your network connection. • The FC, SAS, and Expansion LEDs display green or flash during port activity. See table on next page for complete description of controller LEDs. Controller LEDs Controller Status 10G SFP+ Link/Activity BBU Status Dirty Cache...

  • Page 57: Ontroller Led B Ehavior

    Promise Technology VTrak D5000 Series Controller LED Behavior The table below describes behavior of the LED indicators on the VTrak D5000 Series controller. LED Description 10G SFP+ Left LED: Solid green light indicates a link. Link/Activity Right LED: Flashing green light indicates activity.
  • Page 58 Promise Technology Hardware Setup LED indicators for Fibre Channel ports, three LEDs for each FC port 16G 8G 4G 16G 8G 4G 16G 8G 4G 16G 8G 4G Fiber Channel Port LED behavior Power on Power on 4 Gbps 8 Gbps...

  • Page 59: D Efault P Assword

    Promise Technology VTrak D5000 Series Resetting the Default Password This feature resets the Administrator’s password to the default factory setting, password. Use this feature when you have forgotten Administrator’s password or a new Administrator has been appointed. The reset applies to the Administrator’s login for WebPAM PROe and the CLI. No other user passwords are affected. To reset the Administrator’s default password: 1.

  • Page 60: E - S Ystem C Onfiguration

    Promise Technology Management with WebPAM PROe PaM Pro ysteM onfIguratIon This chapter describes system configuration using WebPAM PROe. The information is presented in approximately the same order the links for the menus appear in the WebPAM PROe user interface. The menus, submenus and other configuration information includes the following: •...

  • Page 61: Ogging Into

    Promise Technology VTrak D5000 Series PaM Pro oggIng Into 1. Launch your browser. 2. In the browser address field, type in the virtual management port IP address of the VTrak D5000 subsystem. Use the IP address you set in the CLI.

  • Page 62: Choosing The Display Language

    Promise Technology Management with WebPAM PROe Choosing the Display Language WebPAM PROe displays in multiple languages. You choose the display language when you log in. If you are already logged in and you want to change the display language: 1. Click Logout at the top right corner of the screen.

  • Page 63: Perusing The Interface

    Promise Technology VTrak D5000 Series Perusing the Interface The WebPAM PROe interface consists of a header and four tabs, each with specific functions. • Header Top right corner of the window: • Event Notification • Save Service Report – Saves a detailed report to your Host PC •...
  • Page 64 Promise Technology Management with WebPAM PROe • NAS Share tab • Create New NAS Share • NAS Share List • Protocol • Periodic Snapshot • NAS Account tab • NAS User (Create, delete, modify users) • NAS Group • Domain •...

  • Page 65: Logging Out Of Webpam Proe

    Promise Technology VTrak D5000 Series Web PAM PROe Main menu/Dashboard Logging out of WebPAM PROe There are two ways to log out of WebPAM PROe: • Close your browser window • Click the Logout icon in the upper right corner of the GUI Clicking Logout brings you back to the Login Screen.

  • Page 66: Iewing The S Torage N Etwork

    Promise Technology Management with WebPAM PROe IewIng tHe torage etwork To view the other subsystems on your Storage Network, click the Discovery button at the left bottom edge of the WebPAM PROe window. Discovery menu in Main menu Logging onto a Subsystem To log onto a subsystem in the list, click on the IP address of that subsystem.

  • Page 67: D Ashboard

    Promise Technology VTrak D5000 Series asHboard The Dashboard presents a quick system status overview, including graphs for storage capacity utilization, I/O performance and network bandwidth used. Capacity Utilization A graph and numerical list of total available storage capacity, used capacity, size of existing volumes, storage used for snapshots, and free capacity.

  • Page 68: Generating A Service Report

    Promise Technology Management with WebPAM PROe Click here to view Click here to Dashboard with new events Events notices generate a service report Generating a Service Report A Service Report is a detailed report covering the configuration and status of all components in your RAID system.

  • Page 69: C Reating A S Hared S Torage Pool

    Promise Technology VTrak D5000 Series reatIng a Hared torage The first step for provisioning storage capacity to client systems is create a storage pool. The storage pool is a storage resource consisting of a number of hard disks in a RAID configuration.
  • Page 70 Promise Technology Management with WebPAM PROe In the Create New Pool menu, click to select the available hard disks you want to be in the pool, the selected disks become darker in color to indicate selection. Type a name used for the pool, then choose the remaining parameters: • Media Type (HDD or SSD)

  • Page 71: Pool List

    Promise Technology VTrak D5000 Series Pool List Storage pools are listed in the Pool List after creation. Use this menu to delete or extend a pool. To view more detail, click on the gear icon for the pool and select the Detail option. Note that, except of the pool name and preferred controller, pool parameters cannot be edited once it has been created.

  • Page 72: Creating Spare Drive

    Promise Technology Management with WebPAM PROe Creating Spare Drive Spare drives can be created at anytime, as long as there are unassigned drives available. The spare drive should be the same type (SSD or HDD) as the drives in the pool. Note that in this example, there is only one pool created, so the Type is irrelevant.
  • Page 73 Promise Technology VTrak D5000 Series Spare Drive List Spare drives are listed in the Spare Drive list. Use this menu to delete a spare drive or to view more details about a spare drive. Click the gear icon and select Detail to view information about a spare drive.

  • Page 74: Creating An Ssd Cache

    Promise Technology Management with WebPAM PROe Creating an SSD Cache You have the option to use installed SSD drives for the read and/or write data cache. To create an SSD write cache, there must be two SSD drives installed in order to mirror the drives. For a read cache, at least one SSD is needed (no mirroring for the read cache).

  • Page 75: C Reating A V Olume

    Promise Technology VTrak D5000 Series reatIng a oluMe Now that we have a storage pool, we can create volumes in the pool. The main decision for volumes is whether to use thin or full provisioning. Thin provisioning allows for creation of volumes which have a total cumulative capacity that is greater than the physical capacity available for the pool.
  • Page 76 Promise Technology Management with WebPAM PROe Volume List Use the Volume List menu to Un-export, Export, or Delete existing volumes. Also, this is where you can link to LUN Mapping and Masking to enable it. To view more detailed information for a volume, you can either click the gear icon for the volume and select the Detail option, or click on the volume name in the left panel under Overview.

  • Page 77: Napshots

    Promise Technology VTrak D5000 Series Snapshots A volume snapshot is used to capture a read-only copy of the volume status at the time the snapshot is created. The snapshot is saved in case it is necessary to revert back to the volume status at the time of the snapshot for disaster recovery.

  • Page 78: Lones

    Promise Technology Management with WebPAM PROe Clones A clone is created from a snapshot as a means of backing up the snapshot. If you intend to delete a snapshot that has a clone, you must first delete the clone. To create a snapshot clone, first create the snapshot, select it in the Snapshot & Clone list, click on the Create Clone button.

  • Page 79: R Ollbacks

    Promise Technology VTrak D5000 Series Rollbacks To rollback using a snapshot, select the snapshot, click on the gear icon, and choose the Rollback option. You are required to confirm that you want to rollback using the snapshot in a pop-up menu. Type “confirm” and click on the Confirm button to proceed with the rollback.

  • Page 80: Lun Mapping And Masking

    Promise Technology Management with WebPAM PROe LUN Mapping and Masking This feature applies to Fibre Channel SAN and iSCSI subsystems and controls user access to storage resources. • LUN Mapping – Maps a LUN to an initiator; a LUN can be mapped to multiple initiators.

  • Page 81: Editing A Lun Map

    Promise Technology VTrak D5000 Series LUN Mapping Editing a LUN Map Editing a LUN map is the action of assigning a logical drive or LUN to an initiator. By changing the assignment, you change the initiator’s access. To edit a LUN map: 1.

  • Page 82: Deleting A Lun Map

    Promise Technology Management with WebPAM PROe LUN Mapping & Masking Deleting a LUN Map Deleting a LUN map prevents the initiator from accessing the LUN while LUN masking is enabled. To delete a LUN map: 1. Click the Volume tab.

  • Page 83: M Anagement U Ser

    Promise Technology VTrak D5000 Series anageMent Management users can view the VTrak D5000 user interface or make configuration changes according to the privilege level configured for the user. Only Super user level management users can add, remove or modify users. Note that the Administrator has Super user level privilege.

  • Page 84: Making Maintenance Mode Settings

    Promise Technology Management with WebPAM PROe Making Maintenance Mode Settings Each controller has its own IP addresses for access when the controller goes into maintenance mode. To make maintenance mode settings: 1. Click the Device tab. 2. Click the Network Management tab.

  • Page 85: Adding A New User

    Promise Technology VTrak D5000 Series Adding a New User This action requires Administrator or Super User privileges. To create a user: 1. Click the Administration tab. 2. Click the Management User tab 3. In the Management User menu, click the Add New User button.

  • Page 86: Changing User Settings

    Promise Technology Management with WebPAM PROe Changing User Settings This action requires Administrator or a Super User privileges. To change user settings: 1. Click the Administration tab. 2. Click the Management User tab 3. In the Management User menu, choose the user and click the Modify button.

  • Page 87: Deleting A User

    Promise Technology VTrak D5000 Series Deleting a User This action requires Administrator or Super User privileges To delete a user: 1. Click the User tab. 2. In the Management User menu, choose the user and click the Delete button. 3. In the Confirmation box, type the word “confirm” in the field provided and click the Confirm button.

  • Page 88: Iewing S Ubsystem I Nformation

    Promise Technology Management with WebPAM PROe eVIce Use the Device menus to monitor subsystem status and make settings changes to subsystem components, drives, network settings, etc. Device Overview Viewing Subsystem Information To view subsystem information, click the Device menu tab.

  • Page 89: Restarting The Subsystem

    Promise Technology VTrak D5000 Series Restarting the Subsystem This function shuts down the subsystem and then restarts it. To restart the subsystem: 1. Click the Device tab. 2. Click the Overview icon. 3. Click the Shutdown/Restart Subsystem button. 4. Choose the Apply to option, Subsystem, Controller 1 or Controller 2.

  • Page 90: Shutting Down The Subsystem

    Promise Technology Management with WebPAM PROe Shutting Down the Subsystem This function shuts down the RAID subsystem without restarting it. To shutdown the subsystem: 1. Click the Device tab. 2. Click the Overview icon. 3. Click the Shutdown/Restart Subsystem button.

  • Page 91: Device View

    Promise Technology VTrak D5000 Series Device View The Device View menus display a real time virtual representation of the device used to check status of the subsystem and its components. Choose the Front View, Back View, and Internal View (click button in Back View menu).
  • Page 92 Promise Technology Management with WebPAM PROe Device Back View Hover the cursor over a Click this to see component to see a status internal view summary Device Internal View...

  • Page 93: Iewing E Nclosure I Nformation

    Promise Technology VTrak D5000 Series Viewing Enclosure Information To view enclosure information: 1. Click the Device tab. 2. Click the Component List icon. 3. Click the Enclosure and select View in the gear icon. Enclosure information includes: • Enclosure ID •...

  • Page 94: Making Controller Settings

    Promise Technology Management with WebPAM PROe Making Controller Settings In a dual-controller RAID subsystem, settings made to one controller are applied to both controllers. To make controller settings: 1. Click the Device tab. 2. Click the Component List icon. 3. For the controller you want to configure, then click the Gear icon and select the Settings option.

  • Page 95: Iewing C Ontroller I Nformation

    Promise Technology VTrak D5000 Series Viewing Controller Information To view controller information: 1. Click the Device tab. 2. Click the Component List icon. 3. Click the controller you want, then click the View button. Basic controller information includes: • Controller ID •...
  • Page 96 Promise Technology Management with WebPAM PROe Advanced controller information includes: • Slot 1 Memory Type • Slot 1 Memory Size • Slot 2 Memory Type • Slot 2 Memory Size • Slot 3 Memory Type • Slot 3 Memory Size •...

  • Page 97: Buzzer Settings

    Promise Technology VTrak D5000 Series Buzzer Settings To make buzzer settings: 1. Click the Device tab. 2. Click the Component List icon. 3. Choose the Enable Buzzer / Disable Buzzer option to enable or disable the buzzer. 4. Choose the Turn on Buzzer / Turn off Buzzer option to turn the buzzer on or off. Note that while the buzzer is on, the status reads Sounding;...

  • Page 98: Managing Physical Drives

    Promise Technology Management with WebPAM PROe Managing Physical Drives Viewing Physical Drive Information To view physical drive information: 1. Click the Device tab. 2. Click the Physical Drive icon. Information for each drive is listed in the menu. Physical drive information includes: •...

  • Page 99: M Aking G Lobal P Hysical D

    Promise Technology VTrak D5000 Series Making Global Physical Drive Settings To make global physical drive settings: 1. Click the Device tab. 2. Click the Physical Drive icon. 3. Click the Global Physical Drive Settings button. 4. Check the boxes to enable, uncheck to disable.

  • Page 100: Managing Ups Units

    Promise Technology Management with WebPAM PROe Managing UPS Units Viewing UPS Information To view information about a specific UPS unit: 1. Click the Device tab. 2. Click the UPS icon. UPS information includes: • UPS ID • Status • Model •...

  • Page 101: Making Ups Settings

    Promise Technology VTrak D5000 Series Making UPS Settings These settings control how the VTrak D5000 subsystem detects the UPS unit and responds to data reported by the UPS unit. To make UPS settings: 1. Click the Device tab. 2. Click the UPS icon.

  • Page 102: M Anaging I Nitiators

    Promise Technology Management with WebPAM PROe anagIng nItIators Adding a Fibre Channel or iSCSI Initiator You must add an initiator to the VTrak D5000’s initiator list in order to map your LUN or logical drive to the initiator. This action requires Administrator or Super User privileges.

  • Page 103: Iewing I Nitiators

    Promise Technology VTrak D5000 Series Viewing Initiators The VTrak D5000’s initiator list displays initiators available for mapping to a LUN or logical drive. You must add initiators to the VTrak D5000’s initiator list to make them available for mapping to a LUN.

  • Page 104: Managing Network Connections

    Promise Technology Management with WebPAM PROe Managing Network Connections Making Virtual Management Port Settings The VTrak D5000 subsystem has a virtual management port, enabling you to log into a VTrak D5000 with dual controllers using one IP address. You initially made these settings during subsystem setup. You can change them later as required.

  • Page 105: M Aking M Aintenance M Ode

    Promise Technology VTrak D5000 Series Making Maintenance Mode Port Settings The IP settings of management ports are also configured in Network Management. To make physical management port settings: 1. Click the Device tab. 2. Click the Management Portal icon. 3. Under Static IP, click on the gear icon and choose the Modify option.

  • Page 106: M Anaging F Ibre C Hannel C

    Promise Technology Management with WebPAM PROe Managing Fibre Channel Connections Viewing Fibre Channel Node Information To view Fibre Channel node information: 1. Click the Device tab. 2. Click the FC Management tab. 3. Click the Node tab. Node information includes: •...
  • Page 107 Promise Technology VTrak D5000 Series Viewing Fibre Channel Port Information To view Fibre Channel port information: 1. Click the Device tab. 2. Click the FC Management tab. 3. Click the Port tab. 4. Click the gear icon in the list of FC ports and select the View option.

  • Page 108: M Aking F Ibre C Hannel P Ort

    Promise Technology Management with WebPAM PROe Making Fibre Channel Port Settings To make Fibre Channel port settings: 1. Click the Device tab. 2. Click the FC Management tab. 3. Click the Port tab. 4. Click the gear icon in the list of FC ports and select the Modify option.

  • Page 109: P Ort S Tatistics

    Promise Technology VTrak D5000 Series Viewing Fibre Channel Port Statistics To view Fibre Channel port statistics: 1. Click the Device tab. 2. Click the FC Management tab. 3. Click the Statistics tab. 4. Click the gear icon in the list of FC ports and select the View option.

  • Page 110: Iewing F Ibre C Hannel Sfp

    Promise Technology Management with WebPAM PROe Viewing Fibre Channel Initiators on the Fabric To view a list Fibre Channel initiators on the fabric: 1. Click the Device tab. 2. Click the FC Management tab. 3. Click the Device on Fabric tab.

  • Page 111: M Anaging I Scsi C Onnections

    Promise Technology VTrak D5000 Series scsI c anagIng I onnectIons Viewing iSCSI Target Information To view information about the iSCSI target: 1. Click the Device tab. 2. Click the iSCSI Management icon. 3. Click the Target tab. (Note that you need to click Expand Detail Information to view the entire list) Target information includes: •...

  • Page 112: Making Iscsi Target Settings

    Promise Technology Management with WebPAM PROe Making iSCSI Target Settings To make target settings: 1. Click the Device tab. 2. Click the iSCSI Management icon. 3. Click the Target tab. 4. Click the target you want, then click the Modify button.

  • Page 113: Iewing I Scsi S Ession I Nformation

    Promise Technology VTrak D5000 Series Viewing iSCSI Session Information To view a list of iSCSI sessions: 1. Click the Device tab. 2. Click the iSCSI Management icon. 3. Click the Session tab. 4. Click the View button. Deleting an iSCSI Session To delete an iSCSI session: 1.

  • Page 114: Making Iscsi Isns Settings

    Promise Technology Management with WebPAM PROe Making iSCSI iSNS Settings To make iSNS settings: 1. Click the Device tab. 2. Click the iSCSI Management icon. 3. Click the iSNS tab. 4. Click on a portal to select it. 5. Click the Modify button.

  • Page 115: Adding Iscsi Chaps

    Promise Technology VTrak D5000 Series Adding iSCSI CHAPs To add an iSCSI CHAP: 1. Click the Device tab. 2. Click the iSCSI Management icon. 3. Click the CHAP tab. 4. Click the Create CHAP button. 5. Make your choices and inputs as required: Enter a name in the Name field.

  • Page 116: Making Iscsi Chap Settings

    Promise Technology Management with WebPAM PROe Making iSCSI CHAP Settings When you change CHAP settings, you must change the secret. You cannot change the type (peer or local). To make iSCSI CHAP settings: 1. Click the Device tab. 2. Click the iSCSI Management icon.

  • Page 117: U Sing The E Vent V Iewer

    Promise Technology VTrak D5000 Series sIng tHe Vent Iewer The Event Viewer displays log of subsystem events. Events are classified as: • Runtime Events – A list of and information of up to about 300,000 of the most recent runtime events recorded since the subsystem was started.

  • Page 118: Iewing E Vents

    Promise Technology Management with WebPAM PROe Viewing Events To display Events: 1. Click the Administration tab. 2. Click the Events icon. The log of Events appears. Events are added to the top of the list. Each item includes: • Index number – Begins with 0 at system startup.

  • Page 119: M Anaging U Sers

    Promise Technology VTrak D5000 Series anagIng sers Viewing User Information To view user information: 1. Click the Administration tab. 2. Click the Management User tab. The list of users displays. User information includes: • User name • Display Name •...

  • Page 120: Making User Settings

    Promise Technology Management with WebPAM PROe User Privileges Level Meaning View Allows the user to See all status and settings but not to make any changes Allows the user to perform maintenance tasks including Rebuilding, PDM, Maintenance Media Patrol, and Redundancy Check...

  • Page 121: Changing User Passwords

    Promise Technology VTrak D5000 Series Changing User Passwords This action requires Administrator or Super User privileges. To change a user’s password: 1. Click the Administration tab. 2. Click the User Management icon. 3. In the User list, click the user you want, then click Change Password.

  • Page 122: Setting User Event Subscriptions

    Promise Technology Management with WebPAM PROe Setting User Event Subscriptions By default, all users have event notification: • Enabled • Set to the Major (severity) level for all events Subscribing users receive notification of events at the chosen severity level and all higher levels.

  • Page 123: Restarting Email Service

    Promise Technology VTrak D5000 Series Email Service Email service enables the RAID subsystem to send you Email messages about events and status changes. By default, Email service is set to Automatic. Stopping Email Service To stop the Email service: 1. Click the Administration tab.

  • Page 124: Making Email Settings

    Promise Technology Management with WebPAM PROe Making Email Settings To change Email service settings: 1. Click the Administration tab. 2. Click the Service icon. 3. Click the gear icon for Email service and select the Settings option. 4. Make settings changes as required: •...

  • Page 125: Slp Service

    Promise Technology VTrak D5000 Series SLP Service Service Location Protocol (SLP) discovers services over the Internet. SLP applies to IPv4 protocol only. Stopping SLP Service To stop the SLP service: 1. Click the Administration tab. 2. Click the Service icon.

  • Page 126: Making Slp Settings

    Promise Technology Management with WebPAM PROe Making SLP Settings To change SLP service settings: 1. Click the Administration tab. 2. Click the Service icon. 3. Click the gear icon for SLP service and select the Settings option. 4. Choose a startup type: •...

  • Page 127: Restarting Webserver Service

    Promise Technology VTrak D5000 Series Restarting Webserver Service 1. Click the Administration tab. 2. Click the Service icon. 3. Click the gear icon for SLP service and select the Restart option. 4. Type “CONFIRM” in the popup menu and click the Confirm button.

  • Page 128: Ssh Service

    Promise Technology Management with WebPAM PROe SSH Service Secure Shell (SSH) service enables you to access the subsystem’s Command Line Interface (CLI) through a network connection. Stopping SSH Service To stop SSH service: 1. Click the Administration tab. 2. Click the Service icon.

  • Page 129: Making Ssh Settings

    Promise Technology VTrak D5000 Series Making SSH Settings To change SSH service settings: 1. Click the Administration tab. 2. Click the Service icon. 3. Click the gear icon for SSH service and select the Settings option. 4. In the SSH Settings tab, make settings changes as required: •...

  • Page 130: M Anaging B Ackground A Ctivities

    Promise Technology Management with WebPAM PROe anagIng ackground ctIVItIes Background activities perform a variety of preventive and remedial functions on your physical drives, disk arrays, logical drives, and other components. You can run a background activity immediately or schedule it to run at a later time. Scheduling options are described below.

  • Page 131: Add A Scheduled Background Activity

    Promise Technology VTrak D5000 Series Add a Scheduled Background Activity To add a new scheduled background activity: 1. Click the Administration tab. 2. Click the Background Activities tab. The list of background appears. 3. Click the Background Activity Scheduler button.

  • Page 132: Change A Background Activity Schedule

    Promise Technology Management with WebPAM PROe 11. For Redundancy Check, choose, • Auto Fix option – Attempts to repair the problem when it finds an error. Check to enable • Pause on Error option – The process stops when it finds a non-repairable error.

  • Page 133: Enable/Disable Scheduled Background Activity

    Promise Technology VTrak D5000 Series Enable/Disable Scheduled Background Activity Background activity schedules are enabled by default when you create the schedule. If you want to stop a background activity now but plan to use it again in the future, disable the scheduled activity rather than deleting it.

  • Page 134: Media Patrol

    Promise Technology Management with WebPAM PROe Media Patrol Media Patrol is a routine maintenance procedure that checks the magnetic media on each disk drive. Media Patrol checks are enabled by default on all disk arrays and spare drives. Media Patrol is concerned with the media itself, not the data recorded on the media.

  • Page 135: Redundancy Check

    Promise Technology VTrak D5000 Series Redundancy Check Redundancy Check is a routine maintenance procedure for fault-tolerant disk arrays (those with redundancy) that ensures all the data matches exactly. Redundancy Check can also correct inconsistencies. Starting, Stopping, Pausing and Resuming Redundancy Check To make Redundancy Check settings: 1.
  • Page 136 Promise Technology Management with WebPAM PROe Rebuild When you rebuild a disk array, you are actually rebuilding the data on one physical drive. • When a physical drive in a disk array fails and a spare drive of adequate capacity is available, the disk array begins to rebuild automatically using the spare drive.

  • Page 137: Restore Factory Default Settings

    Promise Technology VTrak D5000 Series Restore Factory Default Settings This feature restores settings to their default values. Caution Use this feature only when required and only on the settings that you must reset to default in order to set them correctly.
  • Page 138 Promise Technology Management with WebPAM PROe Factory Default Settings (by type) Firmware Settings Software Settings • Background Activities Settings • BGA Scheduler Settings • Controller Settings • Service Settings • Enclosure Settings • Web Server Settings • FC Settings •...

  • Page 139: Export User Database

    Promise Technology VTrak D5000 Series Export User Database You can save the user information and settings from one VTrak D5000 RAID subsystem, export it, and then import it to automatically configure your other VTrak D5000 RAID subsystems. To export a user database: 1.

  • Page 140: Export Configuration Script, Nas Configuration, Nas Account

    Promise Technology Management with WebPAM PROe Export Configuration Script, NAS Configuration, NAS Account You can save a system report from a VTrak D5000 RAID subsystem. To export a user database: 1. Click the Administration tab. 2. Click the Import/Export tab.

  • Page 141: Atabase

    Promise Technology VTrak D5000 Series Import User Database You can save the user information and settings from one VTrak E5000 RAID subsystem, export it, and then import it to automatically configure your other VTrak E5000 RAID subsystems. Caution Importing a user database overwrites the current users and user settings on your VTrak E5000 subsystem.

  • Page 142: Mport C Onfiguration S Cript , Nas C Onfiguration , Nas A Ccount

    Promise Technology Management with WebPAM PROe Import Configuration Script, NAS Configuration, NAS Account You can save a settings script for system configuration, NAS configuration or NAS account settings and use it to automatically configure your VTrak E5000 subsystem. The script must be a plain, non-encrypted text file. From there, you can import the script from the Host PC and perform the configuration automatically.

  • Page 143: Update Firmware

    Promise Technology VTrak D5000 Series Update Firmware Use this function to flash (update) the firmware on the VTrak D5000. Download the latest firmware image file from PROMISE support: http://www.promise.com/support/ and save it to your Host PC or TFTP server. Important Verify that no background activities are running on the RAID subsystem.

  • Page 144: Automatic Restart

    Promise Technology Management with WebPAM PROe When the update is completed a message tells you to reboot the subsystem, 7. Click the OK button. • If you chose the Disruptive Flash Method, the RAID subsystem and JBOD expansion units automatically restart.

  • Page 145: M Anaging With The Cli

    Promise Technology VTrak D5000 Series Product Manual anagIng wItH tHe Making a Serial Connection Before you begin, be sure the RJ11-to-DB9 serial data cable is connected between the Host PC and the VTrak D5000 enclosure, and that both machines are booted and running.

  • Page 146: Nto The Cli

    Promise Technology Managing with CLI Logging Into the CLI 1. At the Login prompt, type the user name and press Enter. The default user name is administrator . 2. At the Password prompt, type the password and press Enter. The default password is password .

  • Page 147: Able Of Upported Ommands

    Promise Technology VTrak D5000 Series Product Manual able of uPPorted oMMands The table below and on the following pages provides a brief description of the CLI commands available on the VTrak D5000 Series. Command Action about View utility information. acl List, set, clear, cancel or refresh the ACL settings on the NAS Share allowip NFS allow share IP settings.
  • Page 148 Promise Technology Managing with CLI Table of Supported Commands (Continued) Command Action encldiag View enclosure element information. View or edit enclosure and SEP information and settings. Locate an enclosure via enclosure LEDs. event View or clear events logs. export Subsystems only. Export files to remote TFTP host.
  • Page 149 Promise Technology VTrak D5000 Series Product Manual Table of Supported Commands (Continued) Command Action net View or edit Ethernet network information and settings. ntp View or edit NTP status and settings. password Modify a user’s password. pcie View PCIe slots information in controller.
  • Page 150 Promise Technology Managing with CLI Table of Supported Commands (Continued) Command Action snapshot Create snapshots or modify snapshot settings. spare Create or modify hot spare drives. stats View or reset statistics. subscription View, modify, enable or disable event notification. subsys View or edit subsystem information and settings.

  • Page 151: Otes And Onventions

    Promise Technology VTrak D5000 Series Product Manual otes and onVentIons Commands and options are NOT case sensitive. Not all extended keys are supported. However, you can use the backspace and the left and right arrow keys for command line editing. In addition, the up and down arrow keys allow scrolling through the command history buffer.
  • Page 152 Promise Technology Managing with CLI about Usage about Summary Displays firmware information. battery Usage battery [-a <action>] [-b <batId>] battery -a recondition -b <batId> Summary Battery is used to display the current status of a battery indicating the percentage of charge left.
  • Page 153 Promise Technology VTrak D5000 Series Product Manual Usage bbm [-a <action>] [-p <PdId>] bbm -a clear -p <PdId> Summary The bbm command displays or clears the Bad Block Map (BBM) defect list for all configured physical drives. Options -a <action>...
  • Page 154 Promise Technology Managing with CLI Usage bga [-a <action>] bga -a mod -s “<list of settings>” Summary The bga command displays all current background activities and makes settings for each background activity. Options -a <action> Specifies the action to perform.
  • Page 155 Promise Technology VTrak D5000 Series Product Manual rebuildrate= Rebuild rate determines the rate at which rebuild will run. (low=25, medium=50, high=75) medium high rcrate= Redundancy check rate determines the rate at which redundancy check will run. (low=25, medium=50, high=75) medium...
  • Page 156 Promise Technology Managing with CLI buzz Usage buzz [-a <action>] buzz -a list buzz -a enable buzz -a disable buzz -a on buzz -a off Summary The buzz command displays the status of the buzzer, and enables, disables, turns on or turns off the buzzer.
  • Page 157 Promise Technology VTrak D5000 Series Product Manual chap Usage chap [-a <action>] [-i <ChapId>] chap -a add [-s “<list of settings>”] chap -a mod -i <ChapId> [-s “<list of settings>”] chap -a del -i <ChapId> Summary The chap command is used to create, modify or delete a CHAP record. CHAP authentication is used between the subsystem and an initiator for the iSCSI host interface.
  • Page 158 Promise Technology Managing with CLI Examples chap chap -a del -i2 chap -a mod -i1 -s “name=chap1” chap -a add -s “name=chap1, type=local” > Chap Secret: **************** clone Usage clone [-a <action>] [-i <clone id>] [-d <snapshot id>] [-n <clone name>] [-v] clone -a list clone -a add -d <snapshot id>...
  • Page 159 Promise Technology VTrak D5000 Series Product Manual Summary The clone command allow user to view, add, delete a clone. Can export or uexport a clone if it’s type is volume. Can mount or unmount a clone if it’s type is nasshare.
  • Page 160 Promise Technology Managing with CLI Examples clone clone -a add -d 1 -s “name=abc” clone -a mod -i 1 -s “name=abc” clone -a export -i 1 clone -a mount -i 1...
  • Page 161 Promise Technology VTrak D5000 Series Product Manual ctrl Usage ctrl [-a <action>] [-i <ctrlId>] [-c <ctrl count>] [-v] ctrl -a mod [-i <ctrlId>] -s “<list of settings>” ctrl -a clear [-i <ctrlId>] [-t <condition type>] Summary The ctrl command displays controller information and changes controller settings.
  • Page 162 Promise Technology Managing with CLI Following setting is shared if there are dual controllers: coercion= To enable or disable disk coercion functionality. Disk coercion will truncate the size of the physical disks but will make different sized drives appear as though they are similarly sized. For example, a 90.1 GB drive would appear as the same size as an 89.8 GB drive.
  • Page 163 Promise Technology VTrak D5000 Series Product Manual smartpollinginterval= (1 - 1440) Sets the time interval in number of minutes to poll the drive SMART status. cacheflushinterval= (1-12) Sets the time interval in seconds to flush the controller writeback cache. pollinterval= Polling interval in seconds to poll enclosure SEP information.
  • Page 164 Promise Technology Managing with CLI enable disable powersavingidletime= After an HDD has been idle for the set period of time, parks the read/write heads. Set the time interval in number of minutes. Valid values are 0(never), 15, 30, 60(= 1 hour)..1440(=24 hours).
  • Page 165 Promise Technology VTrak D5000 Series Product Manual date Usage date date -a mod [-d <date>] [-t <time>] [-z <timezone>] Summary The date command allows the user to view and modify the system time. Options -a <action> Which action to perform.
  • Page 166 Promise Technology Managing with CLI encldiag Usage encldiag -a <action> -e <EnclosureId> -t <element type> Summary The enclosure diagnostic command is used to get enclosure element information, such as PSU usage, PSU power on time. Options -a <action> Which action to perform.
  • Page 167 Promise Technology VTrak D5000 Series Product Manual enclosure Usage enclosure [-a <action>] -v enclosure -a mod -s <list of settings> enclosure -a locate [-t <FRU type> -f <FRU id>] Summary The enclosure command provides status and information about the various components of the enclosure unit. It is also used to set thresholds for temperature and polling.
  • Page 168 Promise Technology Managing with CLI ctrltempwarning= Controller temperature, displayed in Celsius, that the controller will consider as a warning threshold. (61-65) For IOM sensor 1,4. (66-70) For IOM sensor 2,5. (71-78) For IOM sensor 3,6. ctrltempcritical= Controller temperature, displayed in Celsius, that the controller will consider as a critical threshold.
  • Page 169 Promise Technology VTrak D5000 Series Product Manual event Usage event [-a <action>] [-i <SeqNo>] [-c <event count>] [-v] event -a clear Summary The event command displays and clears the RAM and NVRAM event logs. Options -a <action> Specified the action to perform.
  • Page 170 Promise Technology Managing with CLI Examples event event -v event -c 200 event -a list -i 852 -c 200...
  • Page 171 Promise Technology VTrak D5000 Series Product Manual Usage export -t <fileType> [-s <tftpServer>] [-p <port>] [-x <fileExt>] -f <fileName> Summary The export command exports certain types of configuration files to a TFTP server. Options -t <file type> Specifies the type of file to export.
  • Page 172 Promise Technology Managing with CLI factorydefaults Usage factorydefaults -a <action> -t <type> Summary The factorydefaults command restores specified settings to the factory default values. Options -a <action> Specifies the action to perform. restore Restore the factory default settings. erase Erase iSCSI configurations(used along with <-t iscsi>).
  • Page 173 Promise Technology VTrak D5000 Series Product Manual netmgmt Subsystems only. Network settings of management ports. phydrv Physical drive settings. subsys Subsystem settings. The following are individual Software settings: bgasched bga scheduler settings. service service startup type settings. webserver web server settings.
  • Page 174 Promise Technology Managing with CLI Usage fc [-a <action>] [-t <Type>] [-i <CtrlId>] [-p <PortId>] [-v] fc -a mod -t <Type> -i <CtrlId> -p <PortId> -s “<list of settings>” fc -a reset -i <CtrlId> -p <PortId> Summary The fc command is used to view and modify Fibre Channel information and settings. Fibre Channel host interface product only.
  • Page 175 Promise Technology VTrak D5000 Series Product Manual -i <ctrlId> Controller Id. Default to be all available controllers for listing if -i is not specified. Default to be controller 1 for modifying if -i is not specified. -p <port id> Port Id. Default to be all ports for listing if -p is not specified.
  • Page 176 Promise Technology Managing with CLI import Usage import -t <fileType> -s <tftpServer> -f <fileName> [-p <port>] [-i] [-l] Summary The import command is used to import files from a remote host. Options -t <file type> Specifies what type file to import.
  • Page 177 Promise Technology VTrak D5000 Series Product Manual initiator Usage initiator [-a <action>] [-i <Index>] [-c <Count>] initiator -a add [-i <Index>] -n <Name> initiator -a del -i <Index> Summary Use this to display information about the current initiator list as well as to add or delete an initiator.
  • Page 178 Promise Technology Managing with CLI -c <Count> Used to specify the number of initiators to be listed. Only used with -a list option. -t <type> When used with the -a add option, this option specifies which kind of initiator to add.
  • Page 179 Promise Technology VTrak D5000 Series Product Manual iscsi Usage iscsi [-a <action>] [-t <Type>] [-i <componentId>] [-r <CtrlId> -p <PortId>] [-c <Count>] [-m <PortalInterfaceType>] [-v] iscsi -a mod [-t <Type>] [-i <TargetId|SessionId|PortalId|DeviceId>] [-r <CtrlId> -p <PortId>] -s “<list of settings>”...
  • Page 180 Promise Technology Managing with CLI -i <component id> -n <target id> Target id -i <session id> Session id -g <portal id> Portal id <device id> Device id for iSCSI device type. -c <controller id> Controller id -p <port id> Port id -c <Count>...
  • Page 181 Promise Technology VTrak D5000 Series Product Manual datadigest 32bit CRC for iSCSI data. Enabling a data digest may decrease performance. enable disable unichapauth Unidirectional CHAP authorization. Requires the initiator to have a CHAP secret to log into the subsystem. Can be configured only when modify a target.
  • Page 182 Promise Technology Managing with CLI The following settings apply to portals. Requires -t portal and -g <portal id> options. Adding a portal also requires -m <portal interface type> optioin. vlantag = The VLAN tag of a portal in LAN-mode. Range is 1 to 4094.
  • Page 183 Promise Technology VTrak D5000 Series Product Manual Examples iscsi iscsi -t port -r 1 -p 2 iscsi -a del -t session -i 2 -r 1 iscsi -a mod -s “keepalive=enable” iscsi -a mod -t target -i 1 -s “alias=vendorNode” iscsi -a add -t portal -r 1 -p 1 -m phy -s “iptype=4,dhcp=enable, porttype=io”...
  • Page 184 Promise Technology Managing with CLI Options -a <action> Which action to perform. list (Default) Displays a summary of iSNS settings. Allows the user to change iSNS settings -t <port type> The type of port to iSNS through. If -t is not specified, the default value is Mgmt port.
  • Page 185 Promise Technology VTrak D5000 Series Product Manual logout Usage logout Summary The logout command is used to logout the current user from the session. Examples logout lunmap Usage lunmap [-a <action>] [-i <InitiatorId>] [-t <type>] [-c <Count>] lunmap -a addlun -i <InitiatorId> [-p <SourceType>] [-l <SourceIdList>] [-m <LunMapList>] lunmap -a dellun -i <InitiatorId>...
  • Page 186 Promise Technology Managing with CLI Options -a <action> Which action to perform. list (Default) Displays the current LMM table. enable Enables LMM. disable Disables LMM. Adds an LMM entry and its LUN maps to the table. Deletes an LMM entry from the table.
  • Page 187 Promise Technology VTrak D5000 Series Product Manual -p <source type> Specifies the source type. volume snapshot clone -l <Source ID list> (0-1023) Specifies the source IDs. -m <LUN map list> (0-1023) Specifies the LUN mapping values. Please check the maximum number of LUNs supported by host OS.
  • Page 188 Promise Technology Managing with CLI maintenance Usage maintenance [-a <action>] -i <CtrlId> maintenance -a enter -i <CtrlId> Summary The maintenance command instructs the selected RAID controller to enter maintenance mode. Note: To bring the RAID controller out of maintenance mode, enter the command “shutdown -a restart”.
  • Page 189 Promise Technology VTrak D5000 Series Product Manual Usage net [-a <action>] [-t <type>] [-f <protocol family>] [-c <ctrl ID>] [-p <portid>] [-s “<list of settings>”] [-m] [-v] net -a mod -t port -s “<list of settings>” net -a mod -t portal [-f <protocol family>] -s “<list of settings>”...
  • Page 190 Promise Technology Managing with CLI -c <ctrl ID> Specifies the controller ID. When the action is to modify setting and -c is not specified, the value is default to be the current controller id. -p <port ID> Specifies the port ID.
  • Page 191 Promise Technology VTrak D5000 Series Product Manual Followings are global settings apply to portal. Requires -t portal option. primarydns= Set an IP address of the primary DNS server. secondarydns= Set an IP address of the secondary DNS server. autodns= Obtain DNS from DHCP server. Only valid when DHCP is enabled on the default route portal.
  • Page 192 Promise Technology Managing with CLI Examples *shows a list of floating IP info* net -m *shows a list of static IP info* net -a enable -t port *enable IO support net -a enable -t portal -f ipv4 net -a enable -t portal -m -c 1 -f ipv4 net -a mod -m -c 1 -s “ip=10.0.0.2”...
  • Page 193 Promise Technology VTrak D5000 Series Product Manual Usage ntp [-a <action>] ntp -a list ntp -a mod -s “<list of settings>” ntp -a test -t <time server> ntp -a sync Summary The ntp command enables a user to view NTP status, add an NTP server, modify NTP settings, test the NTP server connection, and synchronize subsystem time with the NTP server.
  • Page 194 Promise Technology Managing with CLI Examples ntp -a list ntp -a mod -s “server1=ABC.123.XYZ” (adds a NTP server) ntp -a mod -s “ntp=enable, server1=ABC.123.XYZ” ntp -a test -t ABC.123.XYZ ntp -a sync password Usage password [-u <username>] [-t<type>] [-p<protocol>] Summary Allows a user to change their password.
  • Page 195 Promise Technology VTrak D5000 Series Product Manual Options -u <username> Whose password to change. Current management user is the default. -t <type> Specified the user type. mgmt (Default)Change management user password. snmp Change snmp user password. Change nas user password.
  • Page 196 Promise Technology Managing with CLI pcie Usage pcie [-a list] [-h] Summary This command will display PCIE slot information for the controllers. Options -a <action> Specifies the action to perform. list (Default) Displays a list of PCIE slot info. Examples...
  • Page 197 Promise Technology VTrak D5000 Series Product Manual perfstats Usage perfstats -a start perfstats -a list [-t <type>] Summary The perfstats command will display performance statistics of controllers, disk pools, volumes, physical drives and ports. Options -a <action> Which action to perform.
  • Page 198 Promise Technology Managing with CLI phydrv Usage phydrv [-a <action>] [-p <PdId>] [-c <Pd count>] [-v] phydrv -a mod -p <PdId> -s “<list of settings>” phydrv -a locate -p <PdId> phydrv -a online -p <PdId> phydrv -a offline -p <PdId>...
  • Page 199 Promise Technology VTrak D5000 Series Product Manual -c <count> Used when more than one physical drive is to be specified and their ID numbers are sequential. Used with -a list option to display external drive information. -t <condition type> When used with the -a clear option, this option specifies which type of condition to clear.
  • Page 200 Promise Technology Managing with CLI The following settings are global to same type of physical drives: writecache= Enables or disables write cache on the physical drive(s). enable disable rlacache= Enables or disables read look ahead cache on the physical drive(s).
  • Page 201 Promise Technology VTrak D5000 Series Product Manual The following settings are only for SATA drives: dmamode= For SATA drive only. Attempt to negotiate at the specified DMA transfer mode. If a DMA transfer mode cannot be negotiate, the next slower mode will be attempted until a mode can be negotiated (udma6, udma5..udma0, mdma 2..mdma0).
  • Page 202 Promise Technology Managing with CLI Examples phydrv phydrv -v phydrv -l -v phydrv -a locate -p 9 phydrv -a mod -s “writecache=enable,rlacache=enable” phydrv -a offline -p 8 phydrv -a online -p 8 phydrv -a clear -p 8 ping Usage ping -t <PortType> [-l <CtrlId>] [-p <PortId>] -i <ipAddr | DestinationId> [-d <DestinationType>]...
  • Page 203 Promise Technology VTrak D5000 Series Product Manual Options -t <port type> The type of port to ping through. If -t is not specified, the default value is mgmt port. iscsi iSCSI port. iSCSI host interface product only. mgmt Management port. For embedded only.
  • Page 204 Promise Technology Managing with CLI pool Usage pool [-a <action>] [-i <pool id>] [-v] pool -a add [-s “<list of pool params>”] -p <pd id list> pool -a del -i <pool id list> pool -a mod -i <pool id> -s “<list of pool params>”...
  • Page 205 Promise Technology VTrak D5000 Series Product Manual -t <Drive type> Specify the type of drive. Physicsl drive External drive -p <PD ID list> Used to specify which physical drives are to be used in an pool. Used in conjunction with -a add. PD IDs can be used singly or separated by a comma.
  • Page 206 Promise Technology Managing with CLI stripe= Used to specify the stripe size of the logical drive. The possible parameters are 64KB, 128KB, 256KB, 512KB, and 1MB. If not specified, the default 64K will be used. Only valid for add action sector= Used to specify the desirable sector size of the logical drive.
  • Page 207 Promise Technology VTrak D5000 Series Product Manual Examples pool -v -i 1 pool -a add -s “name=MyAxxx, raid=5” -t pd -p 1,3,5~9 pool -a add -s “name=MyAxxx” -t ed -p 1,2 pool -a mod -i 1 -s “name=xxx” pool -a del -i 3 pool -a expand -i 1 -t pd -p 1,3,5~10 -s “axle=4”...
  • Page 208 Promise Technology Managing with CLI ptiflash Usage ptiflash [-a <action>] [-t] [-s <ServerIP>] -f <FileName> [-p <PortNum>] [-e <encl id>] [-i <ctrl id>] [-n] [-d <pd id>] [-l] [-y] [-v] Summary This is the flash utility for the controller and physical drives. It is used to flash images such as firmware or software for controllers and drive firmware image for physical drives.
  • Page 209 Promise Technology VTrak D5000 Series Product Manual -e <encl id> Specifies the Enclosure ID. Only used with -a versioninfo option. If not specified, default value is all enclosures. -i <ctrl id> Specifies the Controller ID. Only used with -a versioninfo option.
  • Page 210 Promise Technology Managing with CLI Usage rb [-a <action>] [-l <PoolId>] [-s <SeqNo>] rb -a start -l <PoolId> -s <SeqNo> -p <PdId> rb -a stop -l <PoolId> -s <SeqNo> rb -a pause -l <PoolId> -s <SeqNo> rb -a resume -l <PoolId> -s <SeqNo>...
  • Page 211 Promise Technology VTrak D5000 Series Product Manual Usage rc [-a <action>] [-l <LdId>] rc -a start -l <LdId> [-n] [-p] rc -a stop -l <LdId> rc -a pause -l <LdId> rc -a resume -l <LdId> Summary The rc command is used to start and stop a Redundancy Check and monitor the progress of a running Redundancy Check.
  • Page 212 Promise Technology Managing with CLI Usage sc [-a <action>] [-i <SpareId>] sc -a start [-i <SpareId>] Summary The sc command starts a Spare Check and monitors the status of a running Spare Check. Options -a <action> Specifies the action to perform.
  • Page 213 Promise Technology VTrak D5000 Series Product Manual session Usage session session -h (this command) Summary This command lists the current active sessions. Examples session...
  • Page 214 Promise Technology Managing with CLI shutdown Usage shutdown -a <action> [-i <ctrlId> shutdown -a shutdown shutdown -a restart shutdown -a restart -i 2 shutdown -a shutdown -i 1 Summary Shutdown is the command used to shutdown or restart a controller or subsystem.
  • Page 215 Promise Technology VTrak D5000 Series Product Manual smart Usage smart [-a <action>] [-p <PdId>] Options -a <action> Which action to perform. list (Default) Displays the status of S.M.A.R.T. diagnostic for phydrv drive(s). enable Enable S.M.A.R.T. disable Disable S.M.A.R.T. -p <PdId>...
  • Page 216 Promise Technology Managing with CLI spare Usage spare [-a <action>] spare -a list [-i <SpareId>] [-d <PoolId>] [-v] spare -a add [-i <SpareId>] -p <PdId> [-t g|d] [-r y|n] [-d <PoolId list>] [-s “<list of settings>”] spare -a del -i <SpareId>...
  • Page 217 Promise Technology VTrak D5000 Series Product Manual -d <POOL ID or POOL ID List> When used with -a list, it is used to specify a pool id. The result of the list will be the global spares and the dedicated spares to this pool. When...
  • Page 218 Promise Technology Managing with CLI Examples spare spare -a add -p 14 -t g spare -a del -i 0...
  • Page 219 Promise Technology VTrak D5000 Series Product Manual stats Usage stats [-t <type>] [-i <devId>] [-c <Count>] stats -a clear Summary The stats command displays statistics of subsytem, controller, enclosure, physical drives, and logical drives; and resets the statistics count to zero.
  • Page 220 Promise Technology Managing with CLI subsys Usage subsys [-a <action>] [-v] subsys -a mod -s “<list of settings>” subsys -a lock [-r] [-t <number of minutes>] subsys -a unlock [-f] subsys -a chklock Summary The subsys command is used to display and make changes to subsystem settings. This is also used to lock the subsystem so that only the current administrator can make modifications.
  • Page 221 Promise Technology VTrak D5000 Series Product Manual cachemirroring= Enable and disable cache mirroring. Cache mirroring will only be available when redundancy type is active-active. The default value is enable if not specified. enable disable -t <number of mins> Used with -a lock. Number of minutes to lock the subsystem.
  • Page 222 Promise Technology Managing with CLI swmgt Usage swmgt [-a <action>] swmgt -a mod -n <component name> [-t <startup type>] [-s “<list of settings>] swmgt -a start -n <component name> swmgt -a stop -n <component name> swmgt -a restart -n <component name>...
  • Page 223 Promise Technology VTrak D5000 Series Product Manual -n <component name> Specifies the component name to view setting, modify, start or stop. email Email notification. Service location protocol service agent. SLP service is supported for IPv4 protocol only. webserver Web server.
  • Page 224 Promise Technology Managing with CLI ssh settings port= Port number for ssh daemon. sessiontimeout= Session time out in minutes. Maximum 1440. maxconnection= Max number of ssh client connection. Maximum 4. snmp settings port= IPv4 Port number. port6= IPv6 Port number.
  • Page 225 Promise Technology VTrak D5000 Series Product Manual Examples swmgt swmgt -n webserver swmgt -a start -n snmp swmgt -a stop -n snmp swmgt -a mod -n snmp -t automatic swmgt -a add -n ssh -p “filename=key.pub, server=192.168.1.1, comment=root@server” swmgt -a del -n ssh -i 1 For adding multiple trapsinkserver (SNMP): swmgt -a add -n snmp -p “trapsinkserver=192.168.1.1,trapfilter=info”...
  • Page 226 Promise Technology Managing with CLI sync Usage sync [-l <Pool Id>] Summary This command allows the user to check the status of background synchronization. Options -a <action> Which action to perform. list (Default) Displays the current active and their status(es).
  • Page 227 Promise Technology VTrak D5000 Series Product Manual topology Usage topology [-a <action>] [-v] Summary View enclosures topology, the physical connections and devices. For products that support multiple enclosures only. Options -a <action> Which action to perform. list (Default) Displays topology information.
  • Page 228 Promise Technology Managing with CLI transit Usage transit [-a <action>] [-l <PoolId>] [-s <SeqNo>] transit -a start -l <PoolId> -s <SeqNo> -p <PdId> transit -a stop -l <PoolId> -s <SeqNo> transit -a pause -l <PoolId> -s <SeqNo> transit -a resume -l <PoolId> -s <SeqNo>...
  • Page 229 Promise Technology VTrak D5000 Series Product Manual Examples transit transit -a start -l 0 -s 2 -p 10 transit -a stop -l 0 -s 2...
  • Page 230 Promise Technology Managing with CLI trunk Usage trunk [-a <action>] [-i <trunk id>] trunk -a add -s “<list of settings>” Summary The trunk command is used to display and modify port trunk settings for the iSCSI host interface. Options -a <action>...
  • Page 231 Promise Technology VTrak D5000 Series Product Manual active_standby Only one slave in the bond isactive. A different slave becomes active if, and only if, the active slave fails. This mode provides fault tolerance. porttype = The port type used to create trunk.
  • Page 232 Promise Technology Managing with CLI Usage ups [-a <action>] ups -a list [-v] ups -a mod -s “<list of settings>” Summary The ups command allows a user to view and modify ups status and settings. Network UPS is supported for IPv4 protocol only.
  • Page 233 Promise Technology VTrak D5000 Series Product Manual Examples ups -v ups -a mod -s “ups1=192.168.1.1, rtr=5”...
  • Page 234 Promise Technology Managing with CLI user Usage user [-a <action>] [-u <username>] user -a add -u <username> -p <privilege> [-s “<list of settings>”] user -a mod -u <username> [-p <privilege>] [-s “<list of settings>”] user -a del -u <username> [-t <type>] Summary The user command allows a user to view and modify an existing user account.
  • Page 235 Promise Technology VTrak D5000 Series Product Manual -t <usertype> Specifies the type of user. mgmt (Default) Management user. snmp SNMP user, who can only view subsystem settings through SNMP. Nas user. -u <username> Specifies the username to display, edit or delete.
  • Page 236 Promise Technology Managing with CLI auth= Specifies the authentication protocol. Using MD5 authentication protocol. Using SHA authentication protocol. priv= Specifies the privacy protocol. Only when authentication is set, can this be set. Using CBC-DES privacy protocol. Using CFB-AES-128 privacy protocol.
  • Page 237 Promise Technology VTrak D5000 Series Product Manual ontactIng ecHnIcal uPPort PROMISE Technical Support provides several support options for PROMISE users to access information and updates. We encourage you to use one of our electronic services, which provide product information updates for the most efficient service and support.
  • Page 238 Promise Technology Contacting Technical Support United States 580 Cottonwood Drive Milpitas, Ca 95035, USA Technical Support (E-Support): https://support.promise.com Web site: http://www.promise.com// Australia Technical Support (E-Support): https://support.promise.com Web site: http://www.promise.com// EMEA Netherlands Science Park Eindhoven 5228 5692 EG Son, The Netherlands Technical Support (E-Support): https://support.promise.com...
  • Page 239 Promise Technology VTrak D5000 Series Product Manual Sweden Technical Support (E-Support): https://support.promise.com Web site: http://www.promise.com// Switzerland ITF Technical Support (E-Support): https://support.promise.com Web site: http://www.promise.com// Norway ITF Technical Support (E-Support): https://support.promise.com Web site: http://www.promise.com// Belgium Technical Support (E-Support): https://support.promise.com Web site: http://www.promise.com// Luxembourg Technical Support (E-Support): https://support.promise.com...
  • Page 240 Promise Technology Contacting Technical Support Korea Technical Support (E-Support): https://support.promise.com Web site: http://www.promise.com// Hong Kong Technical Support (E-Support): https://support.promise.com Web site: http://www.promise.com// Singapore Technical Support (E-Support): https://support.promise.com Web site: http://www.promise.com// Japan 3F, Mura Matsu Bldg, 3-8-5, Hongo Bunkyo-ku Tokyo 113-0033, Japan Technical Support (E-Support): https://support.promise.com...
  • Page 241 VTrak D5000 Series Product Manual Limited Warranty PROMISE Technology, Inc. (“PROMISE”) warrants that this product, from the time of the delivery of the product to the original end user: a) all components, except the cache backup battery, for a period of three (3) years;...
  • Page 242 Promise Technology Contacting Technical Support Disclaimer of other warranties This warranty covers only parts and labor, and excludes coverage on software items as expressly set above. Except as expressly set forth above, PROMISE disclaims any warranties, expressed or implied, by statute or otherwise, regarding the product, including, without limitation, any warranties for fitness for any purpose, quality, merchantability, non-infringement, or otherwise.
  • Page 243 Promise Technology VTrak D5000 Series Product Manual Your Responsibilities You are responsible for determining whether the product is appropriate for your use and will interface with your equipment without malfunction or damage. You are also responsible for backing up your data before installing any product and for regularly backing up your data after installing the product.
  • Page 244 Promise Technology Contacting Technical Support • Use the original shipping carton and packaging • Include a summary of the product’s problem(s) • Write an attention line on the box with the RMA number • Include a copy of your proof of purchase You are responsible for the cost of insurance and shipment of the product to PROMISE.
  • Page 245 Promise Technology VTrak D5000 Series Product Manual...

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