Related Manuals for Promise Technology Vess A7000 Series
Summary of Contents for Promise Technology Vess A7000 Series
- Page 1 Vess A7600 (VES0603) Vess A7800 (VES0604) Storage Appliance for Video Surveillance Product Manual Version 1.0 © 2018 Promise Technology. All Rights Reserved.
- Page 2 Vess A7000 Series Storage Appliance for Video Surveillance Also included are four levels of notices: Warning A Warning notifies you of probable equipment damage or loss of data, or the possibility of physical injury, and how to avoid them. Caution A Caution informs you of possible equipment damage or loss of data and how to avoid them.
- Page 3 Turn off the power and disconnect the power cord before servicing this device. Warning The electronic components within the Vess A7000 Series enclosure is sensitive to damage from Electro-Static Discharge (ESD). Observe appropriate precautions at all times when handling the Vess A7000 or its subassemblies.
- Page 4 • Verify that the external power source connected to your product matches the type of power source indicated on the electrical ratings label. If you are not sure of the type of power source required, consult your PROMISE Technology, Inc. authorized service provider or local power company.
- Page 5 Promise Technology Product Manual 為減少電擊或設備損壞的危險： · 使用認可的電源線。如果您對使用的電源線類型有疑問，請聯繫喬鼎資訊授權的服務提供商。 · 如果沒有為您的產品或任何預期的交流電供電選項提供電源線對於您的產品，請購買經批准在您所在 國家使用的電源線。 · 您必須使用適用於您的產品的電源線以及電氣上標註的電壓和電流產品的評級標籤。 電源線的電壓 和電流額定值必須大於電壓和產品上標明的電流額定值。 · 請勿拉扯電線或電纜。 從電源插座上拔下插頭時，請抓住電源線。 · 確保所有插入延長線或配電盤的產品的總額定電流值不超過延長線或電源插座的安培額定值的80％。 · 請勿禁用電源線接地插頭。 接地插頭是一個重要的安全功能。 · 將電源線插入隨時可輕鬆接地的接地（接地）電源插座。 · 只有熟悉維修程序的合格技術人員才能安裝和維修設備。 如果您不確定所需的電源類型，請諮詢喬鼎資訊授權的服務提供商或當地的電力公司。...
- Page 6 Vess A7000 Series Storage Appliance for Video Surveillance Federal Communications Commission notice Class A equipment This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.
- Page 7 This is a Class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures. The point of contact for regulatory matters is PROMISE TECHNOLOGY EMEA, Science Park Eindhoven 5228, 5692 EG Son, The Netherlands.
- Page 8 Vess A7000 Series Storage Appliance for Video Surveillance 警告使用者 : 這是甲類的資訊產品，在居住的環境中使用時，可能會造成射頻干擾，在這種情況下，使用者 會被要求採取某些適當的對策。 viii viii...
- Page 9 Promise Technology Product Manual 設備名稱：磁碟陣列儲存系統 型號（型式）： VES0603、VES0604 Equipment name Type designation (Type) 單元Ｕnit 限用物質及其化學符號 Restricted substances and its chemical symbols 六價鉻 多溴聯苯 多溴二苯醚 汞 鎘 鉛Lead Hexavalent Polybrominated Polybrominated Mercury Cadmium (Pb) chromium biphenyls diphenyl (Hg) (Cd) (Cr+6) (PBB) ethers (PBDE) 電路板...
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Page 10: Table Of Contents
Vess A7000 Series Storage Appliance for Video Surveillance Table of Contents ..........................1 ntroductIon �������������������������������������������������������������������������������������������������������������������������� 2 pecificationS ��������������������������������������������������������������������������������������������������������������������������������� 4 ardware ............................. 4 ront anel ardware a7600 ��������������������������������������������������������������������������������������������������������������������������� 5 ront of a7800 ��������������������������������������������������������������������������������������������������������������������������� 6 ront of ............................. 7 ront anel ............................9... - Page 11 Promise Technology Product Manual guI ...................... 28 roMIse anageMent guI ......................28 oggIng Into roMIse anageMent ���������������������������������������������������������������������������������������������������������������� 28 ogging in at tHe ncloSUre �������������������������������������������������������������������������������������������������������������� 29 ogging in oVer tHe etwork �������������������������������������������������������������������������������������������������������������������������������������� 31 ogin creen guI I ....................32 sIng tHe...
- Page 12 Vess A7000 Series Storage Appliance for Video Surveillance Table of Contents ������������������������������������������������������������������������������������������������������������������ 48 anagement ..........................48 IewIng nForMatIon ............................48 akIng ettIngs �������������������������������������������������������������������������������������������������������� 49 aking ettingS ����������������������������������������������������������������������������������������������������������� 49 Hanging aSSword ............................... 50 reatIng a ����������������������������������������������������������������������������������������������������������������������� 51 iSt of riVilegeS ���������������������������������������������������������������������������������������������������������������������������������� 51 eleting a ............................
- Page 13 Promise Technology Product Manual .......................... 74 aIntenance ����������������������������������������������������������������������������������������������������� 75 eplacing a ower Upply ........................75 eMovIng tHe ower uPPly Faq ............................76 ........................77 roublesHootIng ? ����������������������������������������������������������������������������������� 78 ow do know wHen a driVe iS failing ..........................78 Heck rIve tatus gUi ����������������������������������������������������������������������������������������������...
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Page 14: I Ntroduction
Product Manual ntroductIon The Vess A7000 Series Storage Appliance for Video Surveillance is specially engineered for medium to large scale IP video surveillance deployment. The Vess A7000 Series is ideally suited for continuous surveillance in banks, malls, casinos, factories, warehouses, and similarly sized commercial, residential, governmental or private enterprises. -
Page 15: S Pecifications
Vess A7000 Series Storage Appliance for Video Surveillance Introduction pecIfIcatIonS Model Vess A7600 Vess A7800 General Form Factor 3U, 19” rack mount 4U, 19” rack mount Function Storage Appliance for Video Surveillance Sixteen 3.5” HDD Twenty-four HDD 3.5” SAS (6Gb/s or 12Gb/s) 3.5”... - Page 16 Promise Technology Product Manual Model Vess A7600 Vess A7800 RAID RAID Levels Supported 0, 1, 1E, 3, 5, 6, 10 (0+1), 30, 50, 60 Hot Spares Multiple global or dedicated hot-spare drives with revertible option Maximum LUNs per 256/32 System/Array...
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Page 17: H Ardware
Vess A7800 Storage Appliance for Video Surveillance. These enclosures are referred to collectively as Vess A7000 enclosures, Vess A7000 units or Vess A7000 subsystems throughout this document when the content applies to all models in the Promise Vess A7000 Series. ront... -
Page 18: A7600
Promise Technology Product Manual A7600 ront oF The Vess A7600 enclosure features handles on each side used to secure the enclosure to an equipment rack. The system power button and two USB ports are located on the left side, and most of the front LED indicators are located on the right side. -
Page 19: A7800
Vess A7000 Series Storage Appliance for Video Surveillance Introduction A7800 ront oF The front panel hardware components on the Vess A7800 are the same as the Vess A7600. Vess A7800 front view with secure cover Vess A7800 front view without cover... -
Page 20: F Ront P Anel Led S
Promise Technology Product Manual ront anel Descriptions of the LED behavior and function for Vess A7000 enclosures. Vess A7600 Front Panel LEDs - Left side Power button OPAS LED Drive Status one LED per carrier Activity one LED per carrier... - Page 21 Vess A7000 Series Storage Appliance for Video Surveillance Introduction Vess A7600 Front Panel LEDs - Right side Power System Status Global RAID Status Global HDD Activity System Heartbeat Right side LED behavior for the Vess A7000. LED Description Power Lights BLUE to indicate the system is powered on. Blinks BLUE in shutdown mode.
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Page 22: R Ear P Anel H Ardware
Promise Technology Product Manual anel ardware The rear panel of the Vess A7000 enclosures provide access to the hot-swappable power supplies, local management connection (via USB keyboard and VGA or HDMI monitor port), iSCSI (Ethernet) data ports, some units also provide I/O connections for audio sensor and alarm systems. The back panel includes two system fans. - Page 23 Vess A7000 Series Storage Appliance for Video Surveillance Introduction The rear panel of the Vess A7800 is nearly identical to the Vess A7600, except it is taller and has three power supplies. The form factor of the Vess A7800 is 4U, the Vess A7600 form factor is 3U.
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Page 24: Ess A7000 R Ear Panel Led Indicators
HDMI Provides video out connection for HDMI enabled monitors used to view the management interface. USB Use to connect to a USB keyboard for managing the Vess A7000 Series, or use it to trans- fer data to or from a USB memory device. There are four USB 2.0 ports and two USB 3.0 ports. -
Page 25: H Ardware S Etup
Vess A7000 Series Storage Appliance for Video Surveillance Introduction ardware etup This chapter presents the basics on unpacking, setting up hardware for the Vess A7000. Hardware installation includes installing the unit in an equipment rack, connecting the power, making network, data and management connection to the device, and installing hard drives. -
Page 26: U Npacking
Promise Technology Product Manual npackIng Note The Vess A7000 Series can accommodate SATA (6Gbps) or SAS (12Gbps/6Gbps) hard drives. ACking The Vess A7000 box contains the following items: • One of the following storage appliances: • Vess A7600 16-bay •... -
Page 27: M Ounting The E Nclosure In A Rack
Vess A7000 Series Storage Appliance for Video Surveillance Introduction ountIng tHe ncloSure In a rack The instructions here apply to 3U 16-bay Vess A7600, as well as the 4U 24-bay Vess A7800. The sliding rail rack mounting hardware is the same for both form factors. -
Page 28: M Ounting E Nclosure In A R Ack
Promise Technology Product Manual ounting nclosure in a Note Please refer to the Quick Installation Guide included with the mounting rails for more detailed rack installation instructions. To install the Vess A7000 into a rack with the supplied mounting rails: 1. - Page 29 Vess A7000 Series Storage Appliance for Video Surveillance Introduction Rail ends attach to the outside of each post Rail ends attach on the outside of the front and rear rack posts 3. Place the Vess A7000 onto the rails. • At least two persons are required to safely lift the system.
- Page 30 Promise Technology Product Manual 4. Secure the enclosure to the rack. • The unit attaches to the rack posts using the included screws and flange nuts. One screw each side, in the upper hole only. • Use the attaching screws and flange nuts that came with the Vess A7000. Secure to rack Screws and flange nuts attach the system to the rack posts System installed in rack Vertical rack post...
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Page 31: I Nstalling Or Removing The Security Cover
Vess A7000 Series Storage Appliance for Video Surveillance Introduction nstalling or reMoving tHe security cover The secure cover hardware is operated in the same fashion on the Vess A7000 models. To attach the secure cover: 1. Make sure the lock is in the unlocked position. To unlock, insert the key into the lock and turn counter clockwise. -
Page 32: Rives
Promise Technology Product Manual nStallIng rIveS The Vess A7000 subsystems support: • SATA / SAS hard disks • 3.5-inch hard disk drives • SAS 2.5-inch hard disk drives (Optional) uMber oF rives equired The table below shows the number of drives required for each RAID level... -
Page 33: D Rive S Lot N Umbering
Vess A7000 Series Storage Appliance for Video Surveillance Introduction riVe umbering You can install any suitable disk drive into any slot in the enclosure. The diagram below shows how drive slots are numbered on the Vess A7600. Slot numbering is reflected in the web management user interfaces. Drive slot numbering for Vess A7600... -
Page 34: Emoving The D Rive C Arrier
Promise Technology Product Manual eMoving tHe rive arrier The drive carrier accommodates 2.5-inch and 3.5-inch drives. Drive carrier front view Carrier release button Cautions Swing open the drive carrier handle before you insert the drive carrier into the enclosure. To avoid hand contact with an electrical hazard, remove only one drive carrier a time. 1. Press the drive carrier release button. 2. Grasp the handle between thumb and finger, gently pull the empty drive carrier out of the enclosure. 3. Carefully lay the drive into the carrier with the power and data connectors facing away from the carrier... -
Page 35: C Arrier
Vess A7000 Series Storage Appliance for Video Surveillance Introduction 3.5” d nstalling rive in tHe arrier The instructions below apply 3.5” hard disk drives installed in drive carriers intended for use with models Vess A7600 and Vess A7800. 1. Remove a disk drive carrier. -
Page 36: I Nstalling 3.5" D Isk D Rive In The C Arrier
Promise Technology Product Manual 2.5” d nstalling rive in tHe arrier The instructions below apply 2.5” hard disk drives installed in drive carriers intended for use with models Vess A7600 and Vess A7800. 1. Remove a disk drive carrier. 2. Carefully lay the disk drive into the drive carrier at the front, so that the screw holes on the bottom of the carrier line up correctly with the power and data connectors facing away from the carrier handle. -
Page 37: M Anagement P Ath C Onnection
Vess A7000 Series Storage Appliance for Video Surveillance Introduction anageMent onnectIon This section describes how to establish a management connection the Vess A7000 subsystems. Management through the Gigabit network connection is done using Promise Management GUI, a web browser based GUI. -
Page 38: C Onnect The P Ower
Promise Technology Product Manual onnect tHe ower Insert one power cable into the power receptacle for each power supply and connect the each PSU to a suitable power source. The subsystem is equipped with three power supplies in an N+1 arrangement. -
Page 39: P Ower O N E Nclosure
Vess A7000 Series Storage Appliance for Video Surveillance Introduction ower ncloSure With the power supplies connected, the system can now be powered on. If you are using a VTrak J5000 storage expansion setup, power on the JBODs first. To power on the Vess A7000 subsystem, press the Power button on the front left bracket facing (see figure below). Observe the LEDs on the front panel to make certain the boot up proceeds smoothly. -
Page 40: F Ront Panel Led Behavior
Promise Technology Product Manual Vess A7600 front right side Power System Status Global RAID Status Global HDD Activity Not used System Heartbeat ront PAnel behAVior The table below describes LED behavior when boot-up is finished and the system is functioning normally: LED Description Power Lights BLUE to indicate the system is powered on. System Status Lights GREEN when healthy, RED if there is a critical problem (LD offline, fan malfunction, voltage out of range, system temperature alert), blinks RED for HDD high temperature alert remains dark when not ready. -
Page 41: P Romise M Anagement Gui
Vess A7000 Series Storage Appliance for Video Surveillance Managing with the Web Manager roMISe anageMent This chapter describes using Promise Management GUI to monitor and manage your RAID system. ogging into roMise anageMent You can log into Promise Management GUI in either of two ways: •... - Page 42 Important For Vess A7000 Series running Windows OS, it is necessary to disable the Windows Firewall in order to allow access to Promise Management GUI through the network interface. If the Firewall is running, no management access is permitted from the network.
- Page 43 Vess A7000 Series Storage Appliance for Video Surveillance Managing with the Web Manager Secure Connection • Promise Management GUI uses a secure HTTP connection ...https:// • Enter the Subsystem IP address ....(Port 1 = 192.168.0.1 / Port 2 = 192.168.1.1) •...
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Page 44: Ogin S Creen
Promise Technology Product Manual ogin Creen When the opening screen appears: 1. Type administrator in the User Name field. 2. Type password in the Password field. 3. Click the Login button. The User Name and Password are case sensitive. The Promise Management GUI login screen After logging in, the Quick Links menu appears. -
Page 45: U Sing The P Romise M Anagement Gui I Nterface
Vess A7000 Series Storage Appliance for Video Surveillance Managing with the Web Manager gui i sing tHe roMise anageMent nterFace Promise Management GUI is browser-based RAID management software with a graphic user interface. Basic user interface components and functions include:... -
Page 46: U Sing The H Eader
Tree View. Promise Management GUI Tree View Logged-in User Vess A7000 Series enclosure The Administrative Tools section is different for the Administrator and Super Users than for other users. The remainder of the Tree is the same for all users. -
Page 47: U Sing M Anagement V Iew
Vess A7000 Series Storage Appliance for Video Surveillance Managing with the Web Manager sing AnAgement Management View displays information and settings menus according to the item you choose in Tree View. It presents the user interface for the Vess A7000 enclosure, including creation, maintenance, deletion, and monitoring of disk arrays and logical drives. Function tabs access menus to control specific actions and processes. -
Page 48: Iewing The E Vent F Rame
Promise Technology Product Manual iewing the Vent rAme To view the Event Frame, click Show Event Frame in the Header. To hide the Event Frame, click Hide Event Frame in the Header. In the event frame, events are listed and sorted by: •... -
Page 49: L Ogging Out Of P Romise M Anagement Gui
Vess A7000 Series Storage Appliance for Video Surveillance Managing with the Web Manager ogging out oF romise AnAgement There are two ways to log out of Promise Management GUI: • Close your browser window • Click Logout in the Promise Management GUI Header Clicking Logout brings you back to the Login Screen. -
Page 50: S Ubsystem M Anagement
Promise Technology Product Manual ubSySteM anageMent The menus listed under Subsystems are all the menus used for device management. Click on the Subsystems icon to view read-only information for the Vess A7000 including the management IP address, Alias, Model and WWN. -
Page 51: Iew C Urrent B Ackground A Ctivities
Vess A7000 Series Storage Appliance for Video Surveillance Managing with the Web Manager ackground ctIvItIeS Background activities perform a variety of preventive and remedial functions on your physical drives, disk arrays, logical drives, and other components. You can run a background activity immediately or schedule it to run at a later time. -
Page 52: M Anage B Ackground A Ctivities S Ettings
Promise Technology Product Manual anage ackground ctivities ettings The parameters listed in the Background Activities menu are configured in the Background Activities Settings menu. To change Background Activities settings 1. Click the Subsystem icon of the subsystem on which you want to view Background Activities. 2. Click the menu expander between the Background Activities tab and the Scheduler tab and select the Settings option. The following settings can be configured:... -
Page 53: Ebuild S Ettings
Vess A7000 Series Storage Appliance for Video Surveillance Managing with the Web Manager ebuilD ettings To change Rebuild setting the in Background Activities Settings menu: 1. Use the Rebuild Rate drop-down menu to choose a rate: • Low – Fewer system resources to the Rebuild, more to data read/write operations. -
Page 54: L Ogical D Rive I Nitialization
Promise Technology Product Manual Background Synchronization Rate 1. To change Background Synchronization Rate setting the in Background Activities Settings menu: Click the Synchronization Rate drop-down menu and choose a rate: • Low – Fewer system resources to Synchronization, more to data read/write operations. -
Page 55: R Edundancy C Heck
Vess A7000 Series Storage Appliance for Video Surveillance Managing with the Web Manager eDunDAnCy heCk Redundancy Check is a routine maintenance procedure for fault-tolerant disk arrays (those with redundancy) that ensures all the data matches exactly. Redundancy Check can also correct inconsistencies. -
Page 56: Pdm
Promise Technology Product Manual Predictive Data Migration (PDM) is the migration of data from the suspect physical drive to a spare drive, similar to rebuilding a logical drive. But unlike Rebuilding, PDM constantly monitors your physical drives and automatically copies your data to a spare drive before the physical drive fails and your logical drive goes Critical. -
Page 57: M Edia P Atrol
Vess A7000 Series Storage Appliance for Video Surveillance Managing with the Web Manager edia atrol Media Patrol is a routine maintenance procedure that checks the magnetic media on each disk drive. Media Patrol checks are enabled by default on all disk arrays and spare drives. Media Patrol is concerned with the media itself, not the data recorded on the media. -
Page 58: Anaging Ctivity Chedules
Promise Technology Product Manual anagIng ctIvIty cHeduleS Schedules for Media Patrol, Redundancy Check and Spare Drive Check can be created to run during off peak times. DD or Delete An ACtiVity sCheDule To add, enable or delete an activity schedule, click on the Subsystem in Tree View, then click on the Scheduler menu expander to the right of the Scheduler tab. -
Page 59: Ogs
Vess A7000 Series Storage Appliance for Video Surveillance Managing with the Web Manager vent Event logs are useful for troubleshooting, tracking functions and monitoring subsystems. To view, save or clear subsystem event logs, click on the subsystem in Tree View, then click on the Event menu expander. Choose to display Runtime Events or NVRAM Events. Event logs can be saved as a simple text file by clicking the Save... -
Page 60: A Dministrative T Ools
Promise Technology Product Manual dMInIStratIve oolS Click the + symbol of the Administrative Tools icon reveal subsystem administrative tools menu links for User Management, View Network Settings, Performance Monitoring and Software Management. The Administrative Tools menu lists text hyperlinks to these same menus, plus links to menus to Restore Factory Default settings, Clear Statistics and Save System Service Report. -
Page 61: U Ser M Anagement
Vess A7000 Series Storage Appliance for Video Surveillance Managing with the Web Manager anageMent User Management deals with user accounts. iewing nForMation The view a list of users, their status, access privileges, display name, and email address: 1. Click the Administrative Tools icon. -
Page 62: Aking Our Wn Ser Ettings
Promise Technology Product Manual Aking ettings To change your own user settings: 1. Log into Promise Management GUI under your own user name. 2. Click the Administrative Tools icon. 3. Click the User Management icon. 4. Click the Settings tab in Management View. -
Page 63: C Reating A U Ser
Vess A7000 Series Storage Appliance for Video Surveillance Managing with the Web Manager reating a To create a user: 1. Log into Promise Management GUI as the Administrator or a Super User. 2. Click the Administrative Tools icon. 3. Click the User Management icon. -
Page 64: L Ist Of U Ser P Rivileges
Promise Technology Product Manual ist oF riVileges • View – Allows the user to see all status and settings but not to make any changes • Maintenance – Allows the user to perform maintenance tasks including • Rebuilding, PDM, Media Patrol, and Redundancy Check. -
Page 65: Iew N Etwork S Ettings
Vess A7000 Series Storage Appliance for Video Surveillance Managing with the Web Manager etwork ettings To view network settings for the Ethernet ports, including the port used for access to Promise Management GUI, click on the View Network Settings icon under Administrative Tools. Information listed for each port includes: •... -
Page 66: I Mporting A C Onfiguration S Cript
Promise Technology Product Manual mPorting A onFigurAtion CriPt You can import a previously saved configuration script to automatically configure your Vess A7000 subsystem. The script must be a plain, non-encrypted text file. This file can be saved from the same system, or from another Vess A7000 subsystem. See the next section, “Exporting a Configuration Script” on page 54 for instructions on how to save the file to your host PC. Cautions Do NOT attempt to write or modify a configuration script until you receive guidance from Technical Support. -
Page 67: E Xporting A C Onfiguration S Cript
Vess A7000 Series Storage Appliance for Video Surveillance Managing with the Web Manager xPorting A onFigurAtion CriPt You can save the configuration from one Vess A7000 subsystem, export it, and then import it to automatically configure your other Vess A7000 subsystems. To export a configuration script: 1. Click the Administrative Tools icon. 2. Click the Service Management icon. 3. Click the Export tab in the Service Management menu. -
Page 68: S Aving A S Ervice R Eport
Promise Technology Product Manual AVing A erViCe ePort A Service Report is a detailed report covering the configuration and status of all components in your RAID system. A support technician or field engineer might request a service report for the purpose of diagnosis and troubleshooting. To save a system configuration file: 1. Click on the Subsystem icon (IP address and device name) in Tree View to open the Subsystem Information display. 2. Click the Save button in the Save System Service Report row of the information display. - Page 69 Vess A7000 Series Storage Appliance for Video Surveillance Managing with the Web Manager The Service Report includes the following topics: • About – Report utility • Network Info – Virtual port • BBM Info – Bad Block Manager • Phydriv Info – Basic physical drive information •...
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Page 70: Mail S Ervice
Promise Technology Product Manual Mail ervice Email service enables the RAID subsystem to send you Email messages about events and status changes. By default, Email service is set to Automatic. mAil erViCe To stop the Email service: 1. Click the Administrative Tools icon. -
Page 71: E Mail S Ettings
Vess A7000 Series Storage Appliance for Video Surveillance Managing with the Web Manager mAil ettings To change Email service settings: 1. Click the Administrative Tools icon. 2. Click the Software Management icon. 3. Click on Email in the Service List of the Service Management menu. -
Page 72: P Erformance M Onitoring
Promise Technology Product Manual erForMance onitoring The Performance Monitor displays real-time performance statistics for logical drives and physical drives. The vertical scale adjusts dynamically to accommodate the statistical data. Because it reports performance in real-time, to see data in the monitor, there must be I/O data activity taking place between the subsystem and the Host. - Page 73 Vess A7000 Series Storage Appliance for Video Surveillance Managing with the Web Manager 6. Under Physical Drive, choose the metric you want to see from the Measurement drop-down menu. Information Read/Write • Bandwidth in MB/s • Read bandwidth • Maximum latency in ms •...
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Page 74: Ontrollers
Promise Technology Product Manual ontrollerS Click on a specific controller in Tree view to display information or statistics for a controller. Or to change controller settings. See the following sections: • “View Controller Information” • “Viewing Controller Statistics” • “Controller Settings”... - Page 75 Vess A7000 Series Storage Appliance for Video Surveillance Managing with the Web Manager Controller information includes: • Controller ID • Serial Number • Alias • Hardware Revision • Operational Status • WWN • Power on Time • SCSI Protocols Supported • Cache Usage...
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Page 76: Iewing C Ontroller S Tatistics
Promise Technology Product Manual iewing ontroller tatistics To view controller statistics: 1. Click the Controllers icon. 2. Click the specific Controller icon of the controller for which you want to view statistics. 3. At the top of the Information display menu, between the Information and Settings tabs, click on the menu expander to reveal the Statistics link. -
Page 77: C Ontroller S Ettings
Vess A7000 Series Storage Appliance for Video Surveillance Managing with the Web Manager ontroller ettings To make controller settings: 1. Click the Controllers icon. 2. Click the specific Controller icon of the controller you want to manage. 3. Click the Settings tab. 4. Make settings changes as required: • Enter, change or delete the alias in the Alias field. -
Page 78: L Ocate An Enclosure
Promise Technology Product Manual ncloSureS The Enclosure menus are used to provide information for and monitor the status about the various components of the enclosure unit. Click on a specific enclosure in Tree view or in the Enclosures list to display information or settings menus for an enclosure. See the following sections: • “Enclosure Information”... -
Page 79: E Nclosure Temperature Sensor Settings
Vess A7000 Series Storage Appliance for Video Surveillance Managing with the Web Manager Enclosure Information display nclosure teMPerature sensor settings The temperature threshold settings are used to send event notices when the internal temperature reaches a high level. To set enclosure temperature thresholds, click on the enclosure in Tree View, then click on the Settings tab to view the Enclosure Settings menu. There are two thresholds to configure:... -
Page 80: Hysical D Rives
Promise Technology Product Manual HySIcal rIveS The Physical Drives menus are used to view information and statistics about physical hard drives installed in the enclosure and to set Global Settings for hard drives. To see the Physical Drives List, expand the individual Enclosure icon in Tree View to see the Physical Drives icon for the enclosure. - Page 81 Vess A7000 Series Storage Appliance for Video Surveillance Managing with the Web Manager The information listed for individual physical drives includes: Physical Drive Information • Physical Drive ID • Configuration Status • Location [Enclosure # Slot #] • Model • Alias •...
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Page 82: Rives
Promise Technology Product Manual rrayS and ogIcal rIveS Disk arrays and logical drives are created and managed using the Disk Arrays menu. Use the Array Configuration menu to view the Disk Array List, and to create and delete disk arrays on the enclosure. Expand the Disk Arrays icon in Tree View to view menu links for existing arrays. Each array icon can be expanded again to see the Logical Drives icon, and this can be expanded to see each logical drive icon. - Page 83 Vess A7000 Series Storage Appliance for Video Surveillance Managing with the Web Manager Information in the Disk Array menu includes: • Disk Array ID [#] • Media Patrol [Enabled/Disabled] • Alias • Drive Health Polling • Operational Status (see below) •...
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Page 84: L Ogical Drive Management
Promise Technology Product Manual ogical drive ManageMent Logical drives are made from disk arrays. In the Tree, you can see a graphic representation of the logical drives that belong to each array. The Logical Drive List can be accessed in Tree View by expanding the under Disk Arrays and clicking on the Logical Drives icon for any existing disk array, or simply click on the Logical Drive Summary icon for the Subsystem. -
Page 85: Rives
Vess A7000 Series Storage Appliance for Video Surveillance Managing with the Web Manager pare rIveS When a physical drive in a disk array fails and a spare drive of the same type and adequate capacity is available, the disk array will begin to rebuild automatically using the spare drive. -
Page 86: Rive S Ummary
Promise Technology Product Manual ogIcal rIve uMMary The Logical Drive Summary displays a list of all logical drives in the Subsystem. This list does not arrange the logical drives under the disk array to which they belong nor under the enclosure in which they are located. The... -
Page 87: M Aintenance
Vess A7000 Series Storage Appliance for Video Surveillance Maintenance aIntenance This chapter covers the following topics: • “Replacing a Power Supply”... -
Page 88: Eplacing A P Ower S Upply
Promise Technology Product Manual eplacIng a ower upply The Vess A7600 systems can accommodate two AC power supplies in the bay at the rear of the chassis. The Vess A7800 systems can accommodate three AC power supplies in the bay at the rear of the chassis. Each unit provides up to 550 Watts of power. Only a single power supply is required for operation, with the second power supply purely as a redundant, load-sharing backup. It can be removed without affecting system operation. Installing and Removing the Power Supply 1. Align the power supply unit with the power supply slot. Ensure that the LED appears on the left when you are installing the power supply unit. 2. Carefully slide the PSU all the way into the power supply bay until it clicks into place. eMoving tHe ower uPPly To remove a failed power supply, please first identify the failed power supply . 1. Hold onto the power supply handle while pressing the locking lever towards the power supply handle. 2. Pull to remove the power supply from the chassis. 1. Before replacing the power supply, power off the server, unplug the power cord, and disconnect all wiring from the power supply. -
Page 89: Faq
Vess A7000 Series Storage Appliance for Video Surveillance Q: What is Vess A7000 Series Storage Appliance for Video Surveillance? A: The Vess A7000 platforms are engineered specifically to be the best solution for midsize to large IP video surveillance deployments. -
Page 90: T Roubleshooting
Promise Technology Product Manual roubleSHootIng This section focuses on how to address issues that might appear during the lifetime of the Vess A7000 enclosure. Common issues that customers might see include hard drive problems and how to know when there is a problem with a hard drive, and how to create and send a service report to technical support. -
Page 91: H Ow Do I Know When A Drive Is Failing
Vess A7000 Series Storage Appliance for Video Surveillance Troubleshooting ow do know wHen a drIve IS faIlIng There are many options to determine the health of physical hard drives. In Web PAM PROe, you can either use the Event Frame or go to the Physical Drives information display. Or you can simply check the status LED of the drives on the device. - Page 92 Promise Technology Product Manual The Vess A7000 models have hard drive status and activity LEDs on each drive carrier. Also check the status indicators on the right side of the front of the device for clues about what is wrong.
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Page 93: Heck Rive Tatus In Anagement Gui
Vess A7000 Series Storage Appliance for Video Surveillance Troubleshooting heCk riVe tAtus in AnAgement To see the Event Frame, click Show Event Frame in the Web PAM PROe Header and check the list under Device , any physical drive problems will be indicated in the right most column, the top rows of the event table list the installed physical drives. -
Page 94: A Nticipating H Ard D Rive P Roblems
Promise Technology Product Manual View individual physical drive information Note In order that hard disk problems can be anticipated and dealt with smoothly, it is highly recommended to make sure that Media Patrol is enabled and running and Auto Rebuild is enabled if you are not using a spare drive. - Page 95 Vess A7000 Series Storage Appliance for Video Surveillance Troubleshooting Enable Media Patrol • To enable Media Patrol, click on Background Activities in the Quick Links menu in the Home page, or, click on the Subsystem in Tree View then click on the Background Activities menu tab, click the expander to the right of the tab and select the Settings option from the pull down menu.
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Page 96: Ebuilding A Isk Rray
Promise Technology Product Manual ebuilding a rray When you rebuild a disk array, you are actually rebuilding the data on one physical drive. • When a physical drive in a disk array fails and a spare drive of adequate capacity is available, the disk array begins to rebuild automatically using the spare drive. -
Page 97: Ow To Ebuild A Isk Rray
Vess A7000 Series Storage Appliance for Video Surveillance Troubleshooting ow to ebuild a rray When a physical drive is indicated to be degraded or in critical state, the array that contains that drive needs to be rebuilt. If you are not using Auto Rebuild (requires a Spare Drive), then you must rebuild the array manually after the affected drive has been replaced. - Page 98 Promise Technology Product Manual Now determine the source and target for the rebuild. In the new menu, choose the Source Physical Drive and Target Physical Drive from the menus, and click on the Submit button. Background Activities - Start Rebuild 2 The progress of the rebuild is displayed in the Background Activities information display.
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Page 99: H Ow To S Ave A S Ervice R Eport
Vess A7000 Series Storage Appliance for Video Surveillance Troubleshooting ow to ave a ervIce eport A Service Report is a detailed report covering the configuration and status of all components in your RAID system. A support technician or field engineer might request a service report for the purpose of diagnosis and troubleshooting. Subsystem Information - Save Service Report To save a system configuration file: 1. Click on the Subsystem icon (IP address and device name) in Tree View to open the Subsystem Information display. - Page 100 Promise Technology Product Manual The Service Report includes the following topics: • About – Report utility • Network Info – Virtual port • BBM Info – Bad Block Manager • Phydriv Info – Basic physical drive information • BGA Summary – Status and settings •...
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Page 101: He A Larm B Uzzer Is S Ounding , What Does This Mean
Vess A7000 Series Storage Appliance for Video Surveillance Troubleshooting larM uzzer is ounding wHat does tHis Mean When you first power-up the Vess A7000 system beeps twice to show normal operation. The audible alarm sounds at other times to inform you that the system needs attention. But the buzzer alarm is not specific. Check the device LEDs and Events displays or logs for more information. When the alarm sounds: •... -
Page 102: H Ow To Disable The Alarm Buzzer
Promise Technology Product Manual ow to DisAble the AlArm buzzer To disable the buzzer with Web PAM PROe, open Web PAM PROe, click on the enclosure in Tree View, then click on the Buzzer menu expander, scroll to Settings and click the Enable Buzzer option box to remove the... -
Page 103: Ppendix : G Raphics C Ard I Nstallation
Vess A7000 Series Storage Appliance for Video Surveillance PCI Card Installation ppendIx rapHIcS nStallatIon Warning Turn off the power and disconnect the power cord before removing the FRU module. Warning Power consumption will be increased after installing an additional graphics card. - Page 104 Promise Technology Product Manual Remove all screws of the cover, on top and the side.
- Page 105 Vess A7000 Series Storage Appliance for Video Surveillance PCI Card Installation Remove the screw and bracket for the graphics card slot to be filled. 4. Use both hands to insert the graphics card into the slot until it is firmly seated in the graphics slot.
- Page 106 Promise Technology Product Manual Anchor graphics card with screw. Plug in the connector to SAS HBA card.
- Page 107 Vess A7000 Series Storage Appliance for Video Surveillance PCI Card Installation 7. Replace the cover and fasten the screws. Replace the FRU module, push back into position.
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Page 108: Pdate
This appendix provides instructions for installing or updating the driver for the Promise RAID engine, as well as Management GUI, the management GUI for the Promise Vess A7000 Series. Follow instructions in the ReadMe.txt file to install the latest hardware driver for the RAID and the latest Management GUI version.