Promise Technology VTrak J830s Product Manual
  1. Manuals
  2. Brands
  3. Promise Technology Manuals
  4. Storage
  5. VTrak J830s
  6. Product manual

Promise Technology VTrak J830s Product Manual

Promise vtrak external disk subsystem
Hide thumbs
Table of Contents

Advertisement

Quick Links

Download this manual
VT
RAK
J830s, J630s
Product Manual
Version 1.0

Advertisement

Table of Contents
loading

Related Manuals for Promise Technology VTrak J830s

Summary of Contents for Promise Technology VTrak J830s

  • Page 1 J830s, J630s Product Manual Version 1.0...
  • Page 2 You should back up all data before installing any drive controller or storage peripheral. Promise Technology is not responsible for any loss of data resulting from the use, disuse or misuse of this or any other Promise Technology product. Notice...

  • Page 3: Table Of Contents

    Contents Chapter 1: Introduction to VTrak ......1 About This Manual ........1 VTrak Overview .
  • Page 4 VTrak J830s, J630s Product Manual Chapter 3: Management, cont. Command Line Interface ....... . .32 Command Set .

  • Page 5: Chapter 1: Introduction To Vtrak

    Thank you for purchasing a Promise VTrak J830s or J630s external disk subsystem. About This Manual This Product Manual describes how to setup, use, and maintain the VTrak J830s or J630s subsystem. It also describes how to use the built-in command-line interface (CLI) software.

  • Page 6: Vtrak Overview

    A Warning notifies you of probable equipment damage or loss of data, or the possibility of physical injury, and how to avoid them. VTrak Overview The Promise VTrak J830s and J630s are optimized for organizations deploying cost-effective small-to-medium application clusters, disk-to-disk backup and midrange storage solutions.
  • Page 7 Chapter 1: Introduction to VTrak Figure 3. VTrak J830s rear view I/O Module 1 I/O Module 2 115200 8 N 1 115200 8 N 1 Power Supply 1 Power Supply 2 Figure 4. VTrak J630s rear view I/O Module 1...

  • Page 8: Architectural Description

    With the VTrak J830s and J630s, Promise has dramatically narrowed the gap between simple fault tolerance and No Single Point of Failure. The VTrak J830s and J630s use a fully redundant, hot-swappable design and continuously monitors all system components. It can withstand failures to disks, power...

  • Page 9: Features And Benefits

    Chapter 1: Introduction to VTrak Features and Benefits Feature Benefit 4U or 3U 19-inch wide enclosure Installs easily in any standard rackmount. Supports Serial Attached SCSI Allows you to use the new dual-port SAS disk drives disk drives. Supports Serial ATA disk drives Allows you to use your legacy SATA disk drives.

  • Page 10: Specifications

    VTrak J830s, J630s Product Manual Specifications Drives and Ports Drive Bay Count: J830s, 24 drives. J630s, 16 drives. Supported Disk Drive Interfaces: Serial Attached SCSI (SAS), 6Gb/s and 3Gb/s Serial ATA (SATA), 3Gb/s and 1.5Gb/s External I/O Ports: SAS host port and SAS expansion port.

  • Page 11: Environmental

    Chapter 1: Introduction to VTrak Environmental Operating Temperature: 10° to 40°C (10° to 35°C recommended for SAS drives) Non-operating Temperature: -40° to 60°C Operating Humidity: 8% to 80% non-condensing. Non-operating Humidity: 8% to 95% non-condensing Operating Vibration: 0.3g (0 to peak), swept sine, 5 to 500Hz, ½ octave per minute.

  • Page 12: Warranty And Support

    VTrak J830s, J630s Product Manual Warranty and Support Warranty: Three years complete system limited warranty. Support: 24x7 email and phone support (English only). 24x7 access to Promise support site to download firmware, utilities, and manuals; to obtain compatibility information and knowledge bulletins.

  • Page 13: Chapter 2: Installation

    Setting Up the CLI Connection (page 25) Please read through these instructions completely before you begin. You might need additional items to complete your installation. Unpacking the VTrak The VTrak J830s or J630s box contains the following items: • VTrak Unit •...
  • Page 14 VTrak J830s, J630s Product Manual Notices Warning to User: This is Class A ITE product which might cause radio frequency interference if it is used in a residential environment. In such case, the user would be requested to adopt certain appropriate measures.

  • Page 15: Mounting The Vtrak In A Rack

    Promise VTrak unit when properly installed. Additional loading on the rails is at the customer’s risk. • Promise Technology, Inc. cannot guarantee that the mounting rails will support your Promise VTrak unit unless you install them as instructed. Note To lighten the VTrak enclosure, remove the power supplies.
  • Page 16 VTrak J830s, J630s Product Manual Figure 3. VTrak J630s mounted in a rack with the supplied rails Vertical Rack Post VTrak J630s Attaching screw & flange nut Upper hole only Handles mount Mounting rails (included) outside the rack post mount outside the rack post To install the VTrak subsystem into a rack with the supplied mounting rails: Check the fit of the mounting rails in your rack system.
  • Page 17 Mounting the VTrak in a Rack Figure 4. Rack mount assembly diagram Rack front post Rack rear post Alignment pins two on each flange Rear rail Front rail Support for subsystem Inside of post Rail attaching screws Inside of post (not included) Note that only the front rail has a support for the subsystem.

  • Page 18: Installing Disk Drives

    You can install any suitable disk drive into any slot in the enclosure. The diagrams below show how VTrak’s drive slots are numbered. Figure 5. VTrak J830s drive slot numbering Figure 6. VTrak J630s drive slot numbering Install all of the drive carriers into the VTrak enclosure to ensure proper airflow,...

  • Page 19: Installing 3.5-Inch Disk Drives

    If your VTrak has two I/O modules and you are installing SATA disk drives, an AAMUX adapter is required so that both modules can access the SATA disk drive. Obtain AAMUX adapters from Promise Technology, Inc. • Proper installation ensures adequate grounding and minimizes vibration.
  • Page 20 VTrak J830s, J630s Product Manual Figure 7. Drive carrier with 3.5-inch SATA disk drive and AAMUX SATA Disk Drive AAMUX adapter Disk Drive mounting screw AAMUX mounting screws Disk Drive mounting screw AAMUX mounting screws Figure 8. Drive carrier with 3.5-inch SAS disk drive...

  • Page 21: Installing 2.5-Inch Disk Drives

    Always use mounting brackets to install 2.5-inch disk drives. Never install disk drives by inserting screws through the bottom of the drive carrier. Obtain mounting brackets and screws from Promise Technology, Inc. • Hold 2.5-inch disk drives by the edge to prevent damage to the drive.
  • Page 22 VTrak J830s, J630s Product Manual • Install two screws per drive, two screws per bracket, and two screws per adapter. • Snug each screw. Be careful not to over tighten. Reinstall the drive carrier into the VTrak chassis. Repeat steps 2 through 5 until all of your disk drives are installed.

  • Page 23: Making Data Connections

    Making Data Connections Making Data Connections You can configure your VTrak JBOD as: • Basic Direct Attached Storage (DAS) Connection (below) • Cascading DAS Connection (page 20) • Redundant Cascading DAS Connection (page 21) Basic DAS Connection To setup a basic DAS connection: •...

  • Page 24: Cascading Das Connection

    VTrak J830s, J630s Product Manual Cascading DAS Connection To setup a cascading DAS connection: Connect the SAS HBA card in the Host PC to the SAS IN port (with the circle icon) on the first VTrak. See Figure 12. Use a SFF-8088 4X to 4X external SAS cable (supplied with the VTrak).

  • Page 25: Redundant Cascading Das Connection

    Making Data Connections The diagram on page 20 shows the VTrak J630s. Connections with the J830s are exactly the same. This completes data and management connections. Go to “Setting Up Serial Cable Connections” on page 23. Redundant Cascading DAS Connection To setup a redundant cascading DAS connection: Connect the SAS HBA card in the first Host PC to the SAS IN port (with the circle icon) on the first VTrak.
  • Page 26 VTrak J830s, J630s Product Manual Figure 13.A redundant cascading DAS connection SAS HBA Cards SFF-8088 external 4X to 4X SAS cables SAS OUT SAS IN circle port diamond port 115200 8 N 1 115200 8 N 1 SAS OUT diamond port...

  • Page 27: Setting Up Serial Cable Connections

    Setting Up Serial Cable Connections Setting Up Serial Cable Connections Serial communication enables the Command Line Interface (CLI) on your PC to monitor and control the VTrak JBOD. The CLI is explained in “Setting Up the CLI Connection” on page 25. The VTrak box includes a RJ11-to-DB9 serial data cable.

  • Page 28: Connecting The Power

    VTrak J830s, J630s Product Manual Connecting the Power Plug the power cords into the power supplies on the back of the enclosure and switch on the power supplies. When the power is switched on, the LEDs light up. When boot-up is finished and the VTrak subsystem is functioning normally: •...

  • Page 29: Setting Up The Cli Connection

    Setting Up the CLI Connection Setting Up the CLI Connection The VTrak has a Command Line Interface (CLI) to manage all of its functions, including customization. Access the CLI via your PC’s terminal VT100 or ANSI emulation program, such as Microsoft HyperTerminal. The VTrak must be running and the RJ11-to-DB9 serial data cable connected to the primary I/O module and the Host PC or Server’s serial port.
  • Page 30 VTrak J830s, J630s Product Manual...

  • Page 31: Chapter 3: Management

    • Command Line Interface (page 32) Front Panel LEDs The LEDs on the front panel of the VTrak J830s or J630s unit provide important status information about the subsystem. When boot-up is finished and the VTrak subsystem is functioning normally: •...

  • Page 32: Drive Carrier Leds

    VTrak J830s, J630s Product Manual State LEDs Steady Flashing Dark Amber Green Green Power System Off Normal — — — Global Malfunction – Malfunction – enclosure System Off Normal — one power both power status supply supplies I/O module No Activity —...

  • Page 33: Power Supply Led

    Power Supply LED State LEDs Steady Flashing Steady Flashing Dark Green Green Blue Blue Status HBA/RAID controller determines the LED behavior* Drive Power/Activity** No Drive — — Activity Present * Refer to the user documentation for your HBA or RAID controller for this information.

  • Page 34: I/O Module Leds

    VTrak J830s, J630s Product Manual To check a power supply’s installation, follow the same procedure as replacing the power supply, except that you reinstall the original rather than a new one. In most cases, this action fixes a bad connection and allows VTrak to detect the power supply.

  • Page 35: Shutting Down And Restarting The Vtrak

    Shutting Down and Restarting the VTrak Shutting Down and Restarting the VTrak To shutdown the VTrak, turn OFF the switches on both power supplies. Figure 5. Power switches on VTrak J630s. The J830s is similar Power switch Power switch 115200 8 N 1 115200 8 N 1 Power Supply 2 Power Supply 1...

  • Page 36: Command Line Interface

    VTrak J830s, J630s Product Manual Command Line Interface • Command Set (page 32) • Enclosure Command (page 32) • Making Enclosure Settings (page 35) • Factorydefaults Command (page 37) • Help Command (page 37) • Link Command (page 38) •...

  • Page 37: Viewing Enclosure Information

    Command Line Interface Viewing Enclosure Information To view enclosure information: At the cli> prompt, type enclosure and press Enter. cli>enclosure The system returns: ------------------------------------------------------------------- Time Since Power Up : 1 day 9 hours 46 minutes 36 seconds Enclosure : SBB SAS 6G JBOD 4U-24 Bay Serial Number : S987123 I/O Module ID...
  • Page 38 VTrak J830s, J630s Product Manual I/O Module2 0.93V I/O Module2 3.21V --------------------------------------------------------------------------- Expander SAS Address: SAS Base 50 00 15 56 00 03 82 00 50 00 15 56 00 03 82 3E 50 00 15 56 00 03 82 3F...

  • Page 39: Making Enclosure Settings

    Command Line Interface Making Enclosure Settings The Enclosure command also enables you to make settings: • Viewing Current Settings (page 35) • Setting Temperature Thresholds (page 35) • Setting Thermal Management (page 36) • Setting Shutdown (page 36) • Setting Minimum Fan Speed (page 36) Viewing Current Settings To view current enclosure settings: At the cli>...
  • Page 40 VTrak J830s, J630s Product Manual Setting Thermal Management Thermal Management monitors enclosure and I/O module temperature and adjusts fan speeds for proper cooling. Promise recommends that you set Thermal Management to enabled. To enable Thermal Management: At the cli> prompt, type enclosure -a mod -s "thermalmanager=1" and press Enter.

  • Page 41: Factorydefaults Command

    Command Line Interface Factorydefaults Command Caution Restoring default settings can disrupt your VTrak’s function. Use this feature only when necessary. To reset all subsystem settings to their factory default values: At the cli> prompt, type factorydefaults and press Enter. cli>factorydefaults The system returns: Do you wish to proceed restoring factory default? (y/n): At the (y/n) prompt, type y and press Enter.

  • Page 42: Link Command

    VTrak J830s, J630s Product Manual Link Command The Link command displays information about SAS data links, including: • Viewing Link Status (page 38) • Viewing Link Statistics (page 39) • Clearing the Error Count (page 41) Viewing Link Status To view link status: At the cli>...
  • Page 43 Command Line Interface CN#1 6.0G ---- CN#2 6.0G ---- CN#2 6.0G ---- CN#2 6.0G ---- CN#2 6.0G ---- Phy : PHY ID Port: Port Type Type: SAS or SATA Rate: Rate 1.5G/3G/6G Init: Init Passed Dev : Device Type Link: Link Connected PRdy: Phy Ready The following items are reported in the table above: •...
  • Page 44 VTrak J830s, J630s Product Manual Slot14 --------- --------- --------- --------- --------- ---- Slot15 --------- --------- --------- --------- --------- ---- Slot16 --------- --------- --------- --------- --------- ---- Slot17 --------- --------- --------- --------- --------- ---- Slot18 --------- --------- --------- --------- --------- ----...

  • Page 45: Route Command

    Command Line Interface Clearing the Error Count To clear all link error counts: At the cli> prompt, type link -a clear and press Enter. cli>link -a clear To clear the link error count for a specific Phy: At the cli> prompt, type link -a clear -p <Phy Number> and press Enter. cli>link -a clear -p 1 Route Command To view the SAS addresses of the devices in your domain:...

  • Page 46: Uptime Command

    VTrak J830s, J630s Product Manual The route command displays SAS addresses that are attached to the SAS ports of the VTrak unit. Three items are reported: • Index – Arbitrary numbers, listed in numerical sequence. • SAS Address – SAS address of the drive or component.

  • Page 47: Chapter 4: Support

    See page 17. Never install the drives by inserting screws through the bottom of the drive carrier. Obtain mounting brackets and screws from Promise Technology, Inc. How can I tell when the VTrak has fully booted? When the VTrak unit is fully booted up, the Power and FRU LEDs light up green.

  • Page 48: Contacting Technical Support

    VTrak J830s, J630s Product Manual Can I hot-swap a failed drive with a new one? Yes. Disk drives are hot-swappable on the VTrak unit. Can the VTrak run using just one power supply? Yes, it is possible to run the VTrak unit on a single power supply. However, leaving one power supply off means there is no redundancy if the remaining power supply fails.

  • Page 49: The Netherlands

    Fax Support +31 0 40 256 9463 Attn: Technical Support Phone Support +31 0 40 235 2600 If you wish to write us for Promise Technology Europe B.V. support: Science Park Eindhoven 5542 5692 EL Son, The Netherlands Germany E-mail Support...
  • Page 50 VTrak J830s, J630s Product Manual Taiwan E-mail Support e-Support On-Line Fax Support +886 3 578 2390 Attn: Technical Support Phone Support +886 3 578 2395 ext. 8822 or 8823 If you wish to write us for Promise Technology, Inc. support: 2F, No.

  • Page 51: Limited Warranty

    Chapter 4: Support Limited Warranty Promise Technology, Inc. (“Promise”) warrants that this product, from the time of the delivery of the product to the original end user: all components for a period of three (3) years; will conform to Promise’s specifications;...

  • Page 52: Your Responsibilities

    VTrak J830s, J630s Product Manual back up or otherwise save important data before installing any product and continue to back up your important data regularly. No other document, statement or representation may be relied on to vary the terms of this limited warranty.

  • Page 53: Returning The Product For Repair

    Return ONLY the specific product covered by the warranty. Do not ship cables, manuals, diskettes, etc. USA and Canada: Promise Technology, Inc. Customer Service Dept. Attn.: RMA # ______ 47654 Kato Road...
  • Page 54 VTrak J830s, J630s Product Manual You are responsible for the cost of insurance and shipment of the product to Promise. Note that damage incurred due to improper transport or packaging is not covered under the Limited Warranty. When repairing returned product(s), Promise may replace defective parts with new or reconditioned parts, or replace the entire unit with a new or reconditioned unit.

  • Page 55: Appendix A: Miscellaneous

    VTrak or its subassemblies. The VTrak J830s and J630s units ship with one or two I/O modules. If your VTrak came with only one I/O module, you can upgrade by installing a second I/O module.

  • Page 56: Replacing A Power Supply Fan

    VTrak J830s, J630s Product Manual The system returns: ------------------------------------------------------------------- Time Since Power Up : 0 days 0 hours 1 minute 45 seconds Enclosure : SBB SAS 6G JBOD 4U-24 Bay Serial Number : S987123 I/O Module ID Max I/O Module Cnt Firmware Version : 6.00.0000.32...

  • Page 57: Removing The Fan Assembly

    Replacing a Power Supply Fan Removing the Fan Assembly To remove the power supply fan assembly: Shut off the power supply at the switch and unplug the power cord. Loosen the mounting screws, pull the power supply out of the VTrak enclosure, and place the power supply on a static-free surface.
  • Page 58 VTrak J830s, J630s Product Manual Pull the fan assembly out of the power supply. See Figure 2. Figure 2. Pulling the fan assembly from the power supply Power supply Fan assembly...

  • Page 59: Installing The Fan Assembly

    Replacing a Power Supply Fan Installing the Fan Assembly To install the power supply fan assembly: Insert the new fan assembly into the power supply. Be sure the tab passes through the locator hole. See Figure 3. Figure 3. Tab in locator hole Install the five screws that hold the fan assembly in place.
  • Page 60 VTrak J830s, J630s Product Manual...

  • Page 61: Index

    Index Symbols data rate device type ? command disk drives hot-swappable install 15, 17, 28, 43 AAMUX adapter 24, 28 LEDs about this manual numbering supported disparity error count BTUs/hour drive type cable enclosure 9, 23, 25 RJ11-to-DB9 32, 43 command 9, 20, 21 SAS SFF-8088...
  • Page 62 VTrak J830s, J630s Product Manual I/O module 24, 27 activity LED change count 39, 40 add second module number role (primary/secondary) ready status 33, 43, 52 reset problem count 39, 40 status LED port number invalid D-word count power IRAM statement...
  • Page 63 Index Serial cable connections serial number, view uptime command setting minimum fan speed shutdown view temperature enclosure settings thermal management firmware version 9, 20, 21 SFF-8088 cable I/O module role shutdown setting link status and statistics 39, 40 slot number power supply status Specifications routing table mapping...
  • Page 64 VTrak J830s, J630s Product Manual...

This manual is also suitable for:

Vtrak j630s

Table of Contents