Page 1 M610p Product Manual Version 1.0...
Page 2 You should back up all data before installing any drive controller or storage peripheral. Promise Technology is not responsible for any loss of data resulting from the use, disuse or misuse of this or any other Promise Technology product. Notice...
Page 3: Table Of Contents
Contents Chapter 1: Introduction to VTrak ......1 About This Manual ........1 VTrak Overview .
Page 4 VTrak M610p Product Manual Chapter 4: Management with WebPAM PROe ....33 Logging into WebPAM PROe ......34 Selecting a Language .
Page 5 Contents Chapter 4: Management with WebPAM PROe, continued Managing Users, continued Changing Another User’s Password .....55 Changing Your Own Password ......55 Creating a User .
Page 6 VTrak M610p Product Manual Chapter 4: Management with WebPAM PROe, continued Managing Controllers, continued Clearing an Orphan Watermark ......81 Managing Enclosures .
Page 7 Contents Chapter 4: Management with WebPAM PROe, continued Managing Logical Drives, continued Viewing Logical Drive Information ..... .106 Viewing Logical Drive Statistics ..... . .107 Making Logical Drive Settings .
Page 8 VTrak M610p Product Manual Chapter 5: Management with the CLU, continued Managing the Enclosure, continued Viewing Blower Status ......127 Viewing Voltage Sensor Status .
Page 9 Contents Chapter 5: Management with the CLU, continued Managing Logical Drives, continued Initializing a Logical Drive ......145 Running Redundancy Check .
Page 10 VTrak M610p Product Manual Chapter 5: Management with the CLU, continued Working with Software Management, continued Making SNMP Settings ......163 Managing SNMP Trap Sinks .
Page 11 Contents Chapter 7: Technology Background ......189 Introduction to RAID ........189 RAID 0 –...
Page 12 VTrak M610p Product Manual Chapter 8: Troubleshooting .......213 VTrak is Beeping ........214 LEDs Display Amber or Red .
Page 13: Chapter 1: Introduction To Vtrak
About This Manual This Product Manual describes how to setup, use and maintain the VTrak M610p external disk array subsystem. It also describes how to use the built-in command- line interface (CLI), command-line utility (CLU) and embedded Web-based Promise Array Management—Professional (WebPAM PROe) software.
Page 14: Vtrak Overview
VTrak provides data storage solutions for applications where high performance and data protection are required. The failure of any single drive will not affect data integrity or accessibility of the data in a RAID protected logical drive. Figure 1. VTrak M610p front view Drive Carrier LEDs Drive Carriers...
Page 15: Architectural Description
Chapter 1: Introduction to VTrak Architectural Description The VTrak M610p is a parallel SCSI subsystem suitable for Direct Attached Storage (DAS). The M610p subsystem supports: • 1.5 Gb/s SATA disk drives • 3.0 Gb/s SATA disk drives All M610p enclosure includes a mid-plane, RAID controller, power and cooling units, and enclosure processor all in one cable-less chassis design.
Page 16: Subsystem And Controller Features
VTrak M610p Product Manual • Support for the industry standard Disk Data Format (DDF from SNIA) ensures interoperability and drive roaming even among different RAID vendors Subsystem and Controller Features Drive Support: Up to sixteen 3.5" x 1" hard disk drives: SATA II 3Gb/s and 1.5Gb/s.
Page 17: Management
Chapter 1: Introduction to VTrak Foreground Activities: Disk array initialization. Physical Drive Error Recovery: Predictive Data Migration (PDM), replaces un- healthy disk member in array, while maintaining normal array status during the data transition. Bad Sector Mapping, Media Patrol, SMART, Hard/Soft Reset to recover HD from bad status, HD Power-control to recover HD from hung status.
Page 18: Warranty And Support
VTrak M610p Product Manual Dimensions (H x W x D): 13.1 x 44.6 x 56.1 cm (5.2 x 17.6 x 22.1 in) Net Weight (subsystem only): 26.7 kg (58.7 lb) without drives, 34.7 kg (76.3 lb) with 16 drives, assuming 0.5 kg (1.1 lb) per drive.
Page 19: Chapter 2: Vtrak Installation
Chapter 2: VTrak Installation This chapter covers the following topics: • Unpacking the VTrak (below) • Mounting VTrak in a Rack (page 8) • Installing Disk Drives (page 10) • Making Management and Data Connections (page 13) • Making Serial Cable Connections (page 15) •...
Page 20: Mounting Vtrak In A Rack
Mounting VTrak in a Rack The M610p subsytems installs to the rack using the supplied mounting rails. You can also use your existing rails. Figure 1. VTrak M610p mounted in a rack with the supplied rails Vertical Rack Post VTrak M610p...
Page 21 Chapter 2: VTrak Installation Figure 2. Rack mount assembly diagram Rack front post Rack back post Rail attaching screw Rail attaching screw (not included) (not included) Front rail Rear rail Flange Support Rail adjustment screw Rail adjustment screw Inside of post Inside of post...
Page 22: Installing Disk Drives
You can install any suitable disk drive into any slot in the enclosure. The diagram below shows how VTrak’s drive slots are numbered. Slot numbering is reflected in the WebPAM PROe and CLU user interfaces. Figure 3. VTrak M610p drive slot numbering...
Page 23: Installing Disk Drives
Snug each screw. Be careful not to over-tighten. Reinstall the drive carrier into the VTrak chassis. Repeat steps 1 through 4 until all of your disk drives are installed. Figure 4. VTrak M610p drive carrier mounting holes SATA Drive Mounting Holes SATA Drive Mounting Holes...
Page 24 VTrak M610p Product Manual Figure 5. SATA Disk Drives mount at the front of the carrier Serial ATA Disk Drive...
Page 25: Making Management And Data Connections
Chapter 2: VTrak Installation Making Management and Data Connections Configuring Direct Attached Storage This arrangement requires: • A network switch • A network interface card (NIC) in the PC • A SCSI HBA card in the PC • A SCSI cable that fits your HBA card and has a VHDCI connector to fit the VTrak SCSI channel Data Path To establish the data path:...
Page 26 VTrak M610p Product Manual Figure 6. VTrak M610p DAS connections Network Switch In connector Management Port SCSI Channel (1 of 2) CONSOLE Mgmt VTrak SCSI HBA Card PC/Server...
Page 27: Making Serial Cable Connections
Chapter 2: VTrak Installation Making Serial Cable Connections The RS-232 Serial connection enables the Command Line Interface (CLI) and Command Line Utility (CLU) on your PC to monitor and control VTrak. Figure 7. Serial connector for VTrak M610p DB-9 Serial Connector CONSOLE...
Page 28: Connecting The Power
• Power, FRU, and Logical Drive Status LEDs display green continuously. • RAID Controller LED flashes green if there is activity on a SCSI channel. Figure 8. VTrak M610p front panel LED display Power FRU Status Logical Drive Status RAID Controller Activity...
Page 29 Chapter 2: VTrak Installation If there is no disk drive in the carrier, the Disk Status LED and the Power/Activity LED will remain dark. The Power/Activity LED flashes during drive activity. The Disk Status LED displays Green when a drive is present and configured.
Page 30 VTrak M610p Product Manual...
Page 31: Chapter 3: Vtrak Setup
Chapter 3: VTrak Setup This chapter covers the following topics: • Setting up the Serial Connection (below) • Choosing DHCP or a Static IP Address (page 20) • Setting up VTrak with the CLI (page 21) • Setting up VTrak with the CLU (page 22) •...
Page 32: Choosing Dhcp Or A Static Ip Address
VTrak M610p Product Manual Choosing DHCP or a Static IP Address When you setup your VTrak, you have the option of: • Enabling DHCP and letting your DHCP server assign the IP address to the VTrak’s management port. • Specifying a static IP address for the VTrak’s management port.
Page 33: Setting Up Vtrak With The Cli
Chapter 3: Setup Setting up VTrak with the CLI Type the following string to set the system date and time, then press Enter. administrator@cli> date -a mod -d 2006/12/26 -t 14:50:05 In the above example, the date and time are included as examples only. Your values will be different.
Page 34: Setting Up Vtrak With The Clu
VTrak M610p Product Manual Setting up VTrak with the CLU At the administrator@cli> prompt, type menu and press Enter. The CLU main menu appears. Figure 1. CLU main menu With Quick Setup highlighted, press Enter. The first Quick Setup screen enables you to make Date and Time settings.
Page 35 Chapter 3: Setup Follow the same procedure to specify the Subnet Mask, Gateway IP Address and DNS Server IP Address. If you do not have a DNS server, skip the DNS Server IP address. Press Ctrl-A to save your settings. Automatic IP settings To make Management Port settings automatically: Press the arrow keys to highlight DHCP.
Page 36: Creating Disk Arrays With Webpam Proe
VTrak M610p Product Manual Creating Disk Arrays with WebPAM PROe Note You can also use the CLU to create disk arrays and logical drives. See “Creating a Disk Array” on page 133 for more information. Setting up disk arrays with WebPAM PROe consists of the following actions: •...
Page 37 Chapter 3: Setup When the log-in screen (Figure 2) appears: • Type administrator in the User Name field. • Type password in the Password field. • Click the Login button. The User Name and Password are case sensitive. Click the Login button. Figure 2.
Page 38: Selecting A Language
VTrak M610p Product Manual Selecting a Language WebPAM PROe displays in English, German, French, Italian, Japanese, Chinese Traditional, Chinese Simple, and Korean. Click Language on the WebPAM PROe Header. The language list appears in the Header. Click on the language you prefer.
Page 39 Chapter 3: Setup Automatic When you choose the Automatic option, the following parameters appear on the screen: • Disk Arrays – The number of physical drives in the disk array, their ID numbers, configurable capacity, and the number of logical drives to be created •...
Page 40 VTrak M610p Product Manual Express When you choose the Express option, a set of characteristics and options appears on the screen. Check the boxes to select any one or a combination of: • Redundancy – The array will remain available if a physical drive fails •...
Page 41 Chapter 3: Setup Advanced Note For an explanation of the parameters under the Advanced option, see “Chapter 7: Technology Background” on page 189. When you choose the Advanced option, the Step 1 – Disk Array Creation screen displays. Step 1 – Disk Array Creation Enter a name for the disk array in the field provided.
Page 42: Logging Out Of Webpam Proe
VTrak M610p Product Manual 12. Specify a Read (cache) Policy from the dropdown menu. Read Cache, Read Ahead Cache, and No Cache are available. Read Ahead is the default. 13. Specify a Write (cache) Policy from the dropdown menu. Write Back and Write Through (Thru) are available. Write Back is the default.
Page 43: Using Webpam Proe Over The Internet
VTrak, other PCs can monitor the VTrak from virtually any location. Obtaining a Security Certificate Promise Technology provides a default security certificate for the web server as well as for internal data communication. However, in most cases it is better to install and verify your own certificate.
Page 44 VTrak M610p Product Manual...
Page 45: Chapter 4: Management With Webpam Proe
Chapter 4: Management with WebPAM PROe This chapter covers the following topics: • Logging into WebPAM PROe • Importing a User Database (page 34) (page 72) • Selecting a Language (page 36) • Updating the Firmware (page 73) • Perusing the Interface (page 37) •...
Page 46: Logging Into Webpam Proe
VTrak M610p Product Manual Logging into WebPAM PROe In order to log into WebPAM PROe, you must first setup a network connection between your Host PC and the VTrak subsystem, as described in “Chapter 3: VTrak Setup” on page 19.
Page 47 Chapter 4: Management with WebPAM PROe Figure 1. The WebPAM PROe log-in screen...
Page 48: Selecting A Language
VTrak M610p Product Manual Selecting a Language WebPAM PROe displays in English, German, French, Italian, Japanese, Chinese Traditional, Chinese Simple, and Korean. Click Language the WebPAM PROe Header. The language list appears in the Header. Click the language you prefer.
Page 49: Perusing The Interface
Chapter 4: Management with WebPAM PROe Perusing the Interface WebPAM PROe is browser-based RAID management software with a graphic user interface. Figure 3. WebPAM PROe interface There are four major parts to the graphic user interface: • Header (see page 38) •...
Page 50: Using The Header
VTrak M610p Product Manual Using the Header The Header contains the following items: • Language – To change languages, see “Selecting a Language” on page 36. • View – To view the Event Frame, see “Viewing the Event Frame” on page 40.
Page 51: Using Tree View
Chapter 4: Management with WebPAM PROe Using Tree View Tree View enables you to navigate around all components of the Subsystem, including SCSI management, network and service management, RAID controller, enclosure, physical drives, disk arrays, logical drives, and spare drives. The figure below shows the components of Tree View.
Page 52: Using Management View
VTrak M610p Product Manual Using Management View Management View provides the actual user interface with the VTrak, including creation, maintenance, deletion, and monitoring of disk arrays and logical drives. Function Tabs control specific actions and processes. This window changes depending on which item you select in Tree View and which tab you select in Management View itself.
Page 53: Logging Out Of Webpam Proe
Chapter 4: Management with WebPAM PROe Logging out of WebPAM PROe There are two ways to log out of WebPAM PROe: • Close your browser window • Click Logout the WebPAM PROe banner (below Figure 8. Clicking “Logout” in the Header) Clicking Logout brings you back to the Login Screen.
Page 54: Working With The Storage Network
VTrak M610p Product Manual Working with the Storage Network When you log into WebPAM PROe, you access a specific VTrak subsystem. See “Logging into WebPAM PROe” on page 34. The Storage Network feature enables you to access all of the VTrak subsytems with a Management Port connection to your network.
Page 55: Working With Subsystems
Chapter 4: Management with WebPAM PROe Working with Subsystems A VTrak subsystem is identified by its Management Port IP address. Subsystem functions include: • Viewing Subsystem Information (page 43) • Setting an Alias for the Subsystem (page 43) • Setting Subsystem Date and Time (page 44) •...
Page 56: Setting Subsystem Date And Time
VTrak M610p Product Manual Enter a name into the Alias field. Maximum of 48 characters. Use letters, numbers, space between words, and underscore. Click the Submit button. Setting Subsystem Date and Time To set a Date and Time for this subsystem: In Tree View, click the Subsystem icon.
Page 57: Saving The Runtime Event Log
Chapter 4: Management with WebPAM PROe • If the triangle points upward, the column is sorted low-to-high or old-to- new. • If the triangle points downward, the column is sorted high-to-low or new- to-old. Click the link a second time to change to flip the triangle and reverse the sort sequence.
Page 58: Saving Nvram Events
VTrak M610p Product Manual • Severity – Information, Warning, Minor, Major, Critical, and Fatal. The severity level is user-specified. See “Setting-up User Event Subscriptions” on page 54. • Time – Time and date of the occurrence • Description – A brief description of the event Click on the link at the top of the column by which you want to sort the events.
Page 59: Making Background Activity Settings
Chapter 4: Management with WebPAM PROe • Rebuild • PDM – Predictive Data Migration • Synchronization • Redundancy Check • Migration • Transition • Initialization • Media Patrol Making Background Activity Settings To make settings for background activities: In Tree View, click the Subsystem icon.
Page 60: Running Background Activities
VTrak M610p Product Manual available, the disk array will begin to rebuild as soon as you replace the failed physical drive with an unconfigured physical drive of equal or greater size. Click the Submit button to save your settings. Running Background Activities...
Page 61: Viewing Scheduled Activities
Chapter 4: Management with WebPAM PROe Also see “Predictive Data Migration (PDM)” on page 209. To run PDM: In Tree View, click the Subsystem icon. In Management View, click the Background Activities tab and select Start Media Patrol from the dropdown menu. In the next screen, select the Source and Target physical drives.
Page 62: Deleting A Scheduled Activity
VTrak M610p Product Manual • Start-from date. The default is today's date. • End-on date. Select No End Date (perpetual). Or, select a number of occurrences for this activity. Or, select a specific end date. The default is today's date.
Page 63: Setting The Lock
Chapter 4: Management with WebPAM PROe • Expiration Time – Amount of time left until the lock automatically releases. • Expire At Time – The date and time when the lock will automatically release. Setting the Lock The lock prevents other sessions (including by the same user) from making a configuration change to the controller until the lock expires or a forced unlock is done.
Page 64 VTrak M610p Product Manual When the user who locked the controller logs out, the lock is automatically released. You can also release the lock before the scheduled time. To release the lock for this subsystem: Click the Subsystem icon Tree View.
Page 65: Managing Users
Chapter 4: Management with WebPAM PROe Managing Users User Management includes all functions dealing with user accounts. Functions include: • Viewing User Information (page 53) • Making User Settings (page 53) • Making Your Own User Settings (page 54) • Setting-up User Event Subscriptions (page 54) •...
Page 66: Making Your Own User Settings
VTrak M610p Product Manual • Enter or change the email address. • From the Privilege dropdown menu, choose a new level. See “List of User Privileges” on page 56 Click the Submit button. The Administrator or Super User can change another user’s password. See “Changing Another User’s Password”...
Page 67: Chapter 4: Management With Webpam Proe, Continued
Chapter 4: Management with WebPAM PROe • Fatal – Non-Recoverable error or failure has occurred • None – Deactivates this event for notification purposes Click the Submit button. The user’s account must have an email address. See “Making User Settings” on page 53.
Page 68: Creating A User
VTrak M610p Product Manual Click the Submit button. Creating a User To create a user: Log into WebPAM PROe as the Administrator or a Super User. Click the Subsystem icon in Tree View. Click the Administrative Tools icon. Click the User Management icon.
Page 69: Deleting A User
Chapter 4: Management with WebPAM PROe Deleting a User There will always be at least one Super User account. You cannot delete the user account you used to log in. To delete a user: Log into WebPAM PROe as the Administrator or a Super User. Click the Subsystem icon in Tree View.
Page 70: Managing The Network Connection
VTrak M610p Product Manual Managing the Network Connection The network connection deals with network connections to the VTrak’s Management Ports. Functions include: • Making Subsystem Management Port Settings (page 58) Making Subsystem Management Port Settings When you log into the VTrak over your network, you use the management port.
Page 71: Managing Scsi Connections
Chapter 4: Management with WebPAM PROe Managing SCSI Connections Functions include: • Viewing SCSI Channel Information (page 59) • Enabling SCSI Targets (page 59) • Setting SCSI Termination (page 60) • Viewing SCSI Target Information (page 60) Viewing SCSI Channel Information Click the Subsystem icon in Tree View.
Page 72: Setting Scsi Termination
VTrak M610p Product Manual Setting SCSI Termination To set Termination for the VTrak SCSI controller “Out” connectors: Click the Subsystem icon in Tree View. Click the Administrative Tools icon. Click on the SCSI Management icon. The Channel tab displays SCSI Channel Information: Click on the Channel 1 or the Channel 2 link.
Page 73: Managing Storage Services
Chapter 4: Management with WebPAM PROe Managing Storage Services The Storage Services–LUN Map tab displays the Target IDs and LUNs assigned to each logical drive. For SCSI, LUN Mapping is the process of applying a LUN Map so that each channel can access the logical drive (target).
Page 74 VTrak M610p Product Manual LUNs range from 0 to 63. The number of available LUNs may be less, depending on the capability of your SCSI HBA card. You must enter different LUN numbers for each logical drive. 10. Click the Submit button.
Page 75: Managing Software Services
Chapter 4: Management with WebPAM PROe Managing Software Services Software Services include the following functions: • Making Email Settings (page 63) • Making SLP Settings (page 64) • Making Web Server Settings (page 64) • Making Telnet Settings (page 66) •...
Page 76: Making Slp Settings
VTrak M610p Product Manual • Click on the Automatic option to start the service automatically during system startup. Recommended. • Click on the Manual option to start the service manually (the service does not start during system startup). Click on the Submit button.
Page 77 Chapter 4: Management with WebPAM PROe To make Web Server settings: Click the Subsystem icon in Tree View. Click the Administrative Tools icon. Click the Web Server Setting link in Management View. Enter the HTTP Port number. 80 is the default. Enter Session Time Out interval.
Page 78: Making Telnet Settings
VTrak M610p Product Manual Making Telnet Settings VTrak’s Telnet service enables you to access VTrak’s Command Line Interface (CLI) through a network connection. To make Telnet settings: Click the Subsystem icon in Tree View. Click the Administrative Tools icon. Click the Telnet Setting link in Management View.
Page 79 Chapter 4: Management with WebPAM PROe Click the Administrative Tools icon. Click the SNMP Management link in Management View. Enter the SNMP Port number. 161 is the default. Enter a System Name. There is no default name. Enter a System Location. USA is the default.
Page 80: Making Cim Settings
VTrak M610p Product Manual • Click on the Automatic option to start the service automatically during system startup. Recommended. • Click on the Manual option to start the service manually (the service does not start during system startup). Click on the Submit button.
Page 81: Making Netsend Settings
Chapter 4: Management with WebPAM PROe Changing the Startup Setting Under Startup Type: • Click on the Automatic option to start the service automatically during system startup. Recommended. • Click on the Manual option to start the service manually (the service does not start during system startup).
Page 82 VTrak M610p Product Manual Deleting Netsend Recipients To delete a Netsend recipient: Highlight the recipient you want to delete in the recipient list. Click the Delete button to remove the recipient from the list. Click the Submit button. Click OK in the confirmation box.
Page 83: Exporting The User Database
Chapter 4: Management with WebPAM PROe Exporting the User Database You can export the User Database file to share user information and settings among multiple VTrak subsystems. The Export action saves a text file a designated folder the Host PC. From there, you can import the User Database file to other VTrak subsystems.
Page 84: Importing A User Database
VTrak M610p Product Manual Importing a User Database Caution Do NOT use this function to update the VTrak firmware. The Software Management–Import tab enables you to import the User Database file from the Host PC's file system to the VTrak subsystem. When you make user settings to one VTrak, you can export the User Database file to the Host PC.
Page 85: Updating The Firmware
Chapter 4: Management with WebPAM PROe Updating the Firmware This procedure is covered in Chapter 6: Maintenance. See “Updating the Firmware in WebPAM PROe” on page 175 for instructions.
Page 86: Restoring Factory Defaults
VTrak M610p Product Manual Restoring Factory Defaults VTrak includes a function to restore the default settings to its Firmware and Software settings. Caution The action of restoring default settings can disrupt your VTrak functions. Use this feature only when necessary and only the settings that must reset to default in order to set them correctly.
Page 87: Clearing Statistics
Chapter 4: Management with WebPAM PROe Clearing Statistics The Clear Statistics function clears statistical data on controllers, SCSI ports, physical drives, and logical drives. To clear statistical data: Click the Subsystem icon in Tree View. Click the Administrative Tools icon. Click the Clear Statistics link.
Page 88: Shutting Down The Subsystem
VTrak M610p Product Manual Shutting Down the Subsystem You can only do part of this function in WebPAM PROe. Additional action is required, as described below. To shutdown the subsystem: Click the Subsystem icon in Tree View. Click the Administrative Tools icon.
Page 89: Restarting The Subsystem
Chapter 4: Management with WebPAM PROe Restarting the Subsystem You can only do part of this function in WebPAM PROe. Additional action is required, as described below. To restart the subsystem Click the Subsystem icon in Tree View. Click the Administrative Tools icon.
Page 90: Managing Controllers
VTrak M610p Product Manual Managing Controllers The RAID controller is are the heart of the VTrak subsystem. Controller Management includes the following functions: • Viewing the Controller (page 78) • Locating a Controller (page 78) • Viewing Controller Information (page 79) •...
Page 91: Viewing Controller Information
Chapter 4: Management with WebPAM PROe Figure 9. The VTrak M610p controller LEDs CONSOLE Mgmt Status LED Dirty Cache LED Viewing Controller Information To view Controller information: Click the Subsystem icon in Tree View. Click the Controllers icon. Click the Controller icon.
Page 92: Viewing Controller Statistics
VTrak M610p Product Manual Viewing Controller Statistics To view controller statistics: Click the Subsystem icon in Tree View. Click the Controllers icon. Click the Controller icon. Click the Information tab in Management View and select Statistics from dropdown menu. Clearing Statistics To clear statistics, see “Clearing Statistics”...
Page 93: Chapter 4: Management With Webpam Proe, Continued
Chapter 4: Management with WebPAM PROe Group Rounding – Uses an algorithm to determine how much to truncate. Results in the maximum amount of usable drive capacity. Table Rounding – Applies a predefined table to determine how much to truncate. •...
Page 94: Managing Enclosures
VTrak M610p Product Manual Managing Enclosures Enclosure Management includes the following functions: • Viewing the Enclosures (page 82) • Locating an Enclosure (page 82) • Viewing Enclosure Information (page 83) • Making Enclosure Settings (page 84) • Viewing FRU VPD Information (page 84) •...
Page 95: Viewing Enclosure Information
Chapter 4: Management with WebPAM PROe Figure 11. VTrak M610p front view Drive Carrier LEDs Drive Carriers Figure 12.VTrak M610p drive carrier LEDs Disk Status Viewing Enclosure Information To view enclosure information: Click the Subsystem icon in Tree View. Click the Enclosures icon.
Page 96: Making Enclosure Settings
VTrak M610p Product Manual Making Enclosure Settings To make Enclosure settings: Click the Subsystem icon in Tree View. Click the Enclosures icon. Click the Enclosure icon. Click the Settings tab in Management View. Enter a value in the following fields as necessary: •...
Page 97: Reconditioning A Battery
Chapter 4: Management with WebPAM PROe Battery Notes Each battery works with a controller. If the battery is present in the subsystem but the corresponding controller is not present, the battery will not appear in the interface. If a battery does not reflect normal conditions and it is not currently under reconditioning, run the Recondition function before you replace the battery.
Page 98: Making Buzzer Settings
VTrak M610p Product Manual Making Buzzer Settings The buzzer sounds to inform you that the VTrak needs attention. See “VTrak is Beeping” on page 214 for more information. To make buzzer settings: Click the Subsystem icon in Tree View. Click the Enclosures icon.
Page 99: Managing Physical Drives
Chapter 4: Management with WebPAM PROe Managing Physical Drives Managing Physical Drives deals with the physical disk drives installed in the VTrak subsystem enclosure, including the following functions: • Viewing a List of Physical Drives (page 87) • Identifying a Physical Drive (page 87) •...
Page 100: Viewing Physical Drive Information
VTrak M610p Product Manual Click the Enclosures icon. Click the Enclosure icon. Click the Physical Drives icon. Click the Global Settings tab in Management View. Make the settings as needed. Check the boxes to enable: • Write Cache • Read Look Ahead Cache •...
Page 101: Viewing Physical Drive Statistics
Chapter 4: Management with WebPAM PROe • DMA Mode See “Making Global Physical Drive Settings” on page 87. Viewing Physical Drive Statistics To view physical drive statistics: Click the Subsystem icon in Tree View. Click the Enclosures icon. Click the Enclosure icon.
Page 102: Forcing A Physical Drive Offline Or Online
VTrak M610p Product Manual Be sure you have corrected the condition by a physical drive replacement, rebuild operation, etc., first. Then clear the condition. See “Physical Drive Problems” on page 243 for more information. To clear a Stale or PFA status from a physical drive: Click the Subsystem icon in Tree View.
Page 103 Chapter 4: Management with WebPAM PROe Click the Enclosures icon. Click the Enclosure icon. Click the Physical Drives icon. Click on a Physical Drive icon. Click the Force Offline/Online tab in Management View. Click the Submit button. In the confirmation box, type the word confirm in the field provided. Click the OK button.
Page 104: Managing Disk Arrays
VTrak M610p Product Manual Managing Disk Arrays Disk Array Management includes the following functions: • Viewing Disk Arrays (page 92) • Creating a Disk Array (page 92) • Deleting a Disk Array (page 96) • Viewing Disk Array Information (page 97) •...
Page 105: Creating A Disk Array - Automatic
Chapter 4: Management with WebPAM PROe Creating a Disk Array – Automatic The Disk Array Automatic Creation option enables you to create a new disk array following a default set of parameters. One logical drive will be made automatically when you create the disk array. To create a Disk Array using the Automatic function: Click the Subsystem icon in Tree View.
Page 106: Creating A Disk Array - Advanced
VTrak M610p Product Manual Click the Create tab in Management View. From the Create tab dropdown menu, select Express. Check the boxes to select any one or combination of: • Redundancy – The array will remain available if a physical drive fails •...
Page 107 Chapter 4: Management with WebPAM PROe when you create the disk array. If you select less than the total available capacity, you can use the remaining space to create additional logical drives at a later time. If you are uncertain about choosing parameters for your disk array, use the Express or Automatic option to create your disk array.
Page 108: Deleting A Disk Array
VTrak M610p Product Manual 14. Specify a Sector size from the dropdown menu. 512 B, 1 KB, 2 KB, and 4 KB are available. 512 B is the default. 15. Specify a Read (cache) Policy from the dropdown menu. Read Cache, Read Ahead Cache, and No Cache are available. Read Ahead is the default.
Page 109: Viewing Disk Array Information
Chapter 4: Management with WebPAM PROe In the confirmation box, type the word confirm in the field provided. Click the OK button. The selected disk array disappears from the Disk Array List the Information tab. Viewing Disk Array Information To view Disk Array information: Click the Subsystem icon in Tree View.
Page 110: Making Disk Array Settings
VTrak M610p Product Manual Making Disk Array Settings To make Disk Array settings: Click the Subsystem icon in Tree View. Click the Disk Arrays icon. Click the Disk Array icon. Click the Settings tab in Management View. Optional. Enter an alias in the Disk Array Alias field.
Page 111: Deleting A Logical Drive
Chapter 4: Management with WebPAM PROe The choices are 64 KB, 128 KB, 256 KB, 512 KB, and 1 MB. 64 KB is the default. See “Choosing Stripe Size” on page 201. 10. From the Sector dropdown menu, select a Sector size for this logical drive. The choices are 512 B, 1 KB, 2 KB, and 4 KB.
Page 112: Migrating A Disk Array
VTrak M610p Product Manual Click the Delete LD tab in Management View. Check the box to the left of the logical drive you want to delete. Click the Submit button. In the confirmation box, type the word confirm in the field provided.
Page 113: Rebuilding A Disk Array
Chapter 4: Management with WebPAM PROe 11. Click the Update button. The logical drive changes to reflect your choices. 12. Update other logical drives using the same method. 13. When you are done making the changes, click the Next button. 14.
Page 114: Running Media Patrol On A Disk Array
VTrak M610p Product Manual To view more information, click the Rebuild on PDx link. To set Rebuild priority, see “Making Background Activity Settings” on page 47. Running Media Patrol on a Disk Array Media Patrol checks the magnetic media on physical drives. When it finds the specified number of bad blocks, it will trigger PDM.
Page 115: Transitioning A Disk Array
Chapter 4: Management with WebPAM PROe Transitioning a Disk Array Transition is the process of replacing a revertible spare drive that is currently part of a disk array with an unconfigured physical drive or a non-revertible spare. The revertible spare drive returns to its original status. For more information, see “Transition”...
Page 116 VTrak M610p Product Manual Click the Disk Array icon. Click the Transport tab in Management View. Click the Submit button. In the confirmation box, type the word confirm in the field provided. Click the OK button. After the Transition is complete, move the physical drives comprising the disk array to their new locations.
Page 117: Managing Logical Drives
Chapter 4: Management with WebPAM PROe Managing Logical Drives Logical drives are made from disk arrays. In the Tree, you can see a graphic representation of the logical drives that belong to each array. You can see a summary of all logical drives in the subsystem under Logical Drive Summary. Logical drive management includes the following functions: •...
Page 118: Viewing Logical Drive Information
VTrak M610p Product Manual However, the logical drive has lost redundancy (fault tolerance). You must determine the cause of the problem and correct it. • Offline – This condition arises as the result of a second physical drive failure. An Offline logical drive is not accessible but some or all of your data may remain intact.
Page 119: Viewing Logical Drive Statistics
Chapter 4: Management with WebPAM PROe Viewing Logical Drive Statistics To view information for a single logical drive: Click the Subsystem icon in Tree View. Click the Disk Arrays icon. Click the Disk Array icon. Click the Logical Drives icon Click the Logical Drive icon.
Page 120: Running Redundancy Check
VTrak M610p Product Manual because there may be residual data the logical drives left behind from earlier configurations. For this reason, Initialization is recommended for all new logical drives. Caution When you initialize a logical drive, all the data the logical drive will be lost.
Page 121: Viewing The Logical Drive Check Table
Chapter 4: Management with WebPAM PROe Click the icon of the logical drive you want to Initialize. You can also start Redundancy check from the Subsystem icon Background Activities tab From the dropdown menu on the Background Activities tab, select Redundancy Check.
Page 122: Making Logical Drive Lun Settings
VTrak M610p Product Manual Table Definitions • Read Check Table – Contains a list of read errors for this logical drive. • Write Check Table – Contains a list of write errors for this logical drive. • Inconsistent Block Table – Contains a list of inconsistent blocks for this logical drive.
Page 123: Managing Spare Drives
Chapter 4: Management with WebPAM PROe Managing Spare Drives When a physical drive in a disk array fails and a spare drive of adequate capacity is available, the disk array will begin to rebuild automatically using the spare drive. See “Critical & Offline Disk Arrays” on page 239. Spare drive management includes the following functions: •...
Page 124: Creating A Spare Drive
VTrak M610p Product Manual Click the Spare Drive icon. In Management View, the Enclosure Front View diagram appears with the location of the spare drive highlighted. Creating a Spare Drive Important • There must be an unconfigured physical drive available for selection as a spare drive.
Page 125: Deleting Spare Drive
Chapter 4: Management with WebPAM PROe Deleting Spare Drive Note If an existing spare drive has the wrong parameters for your needs, click the Settings tab to change the parameters rather than delete the spare drive and create a new one. To delete a spare drive: Click the Subsystem icon in Tree View.
Page 126: Running Spare Check
VTrak M610p Product Manual Running Spare Check Spare Check verifies the operational status of your spare drives. You can also schedule a Spare Check. See “Scheduling an Activity” on page 49. To check a spare drive: Click the Subsystem icon in Tree View.
Page 127: Working With The Logical Drive Summary
Chapter 4: Management with WebPAM PROe Working with the Logical Drive Summary The Logical Drive Summary displays a list of all logical drives in the VTrak enclosure plus the expanded or cascaded enclosures. This list does not arrange the logical drives under the disk array to which they belong nor under the enclosure in which they are located.
Page 128 VTrak M610p Product Manual...
Page 129: Chapter 5: Management With The Clu
Chapter 5: Management with the CLU This chapter covers the following topics: • Logging into the CLU (page 118) • Managing Spare Drives (page 154) • Running Quick Setup (page 121) • Working with LUN Mapping (page 157) • Managing the Subsystem (page 122) •...
Page 130: Logging Into The Clu
VTrak M610p Product Manual Logging into the CLU There are two connections methods for the CLU: • Serial – Requires a null-modem cable to connect the serial ports on the Host PC and VTrak • Telnet – Requires a network connection between the Host PC and VTrak’s...
Page 131 Chapter 5: Management with the CLU Figure 4. The CLU main menu Quick Setup – A sequence of four steps to setup System Date & Time, Management Port, and RAID Configuration. Subsystem Management – View controller information, lock/unlock the controller, set date and time, and monitor the enclosure. Physical Drive Management –...
Page 132: Accessing Online Help
VTrak M610p Product Manual Additional Info and Management – Spare Drives, LUN Mapping, User management, EMail, SLP, Webserver, Telnet, SNMP, CIM, and Netsend settings, firmware flash, clear statistics and restore factory default settings. Buzzer – Enable, disable or silence the buzzer (audible alarm).
Page 133: Running Quick Setup
Chapter 5: Management with the CLU Running Quick Setup Quick Setup is discussed under “Setting up the Serial Connection” on page 19.
Page 134: Managing The Subsystem
VTrak M610p Product Manual Managing the Subsystem Subsystem Management includes the following functions: • Setting an Alias for the Subsystem (page 122) • Running Media Patrol (page 122) • Locking or Unlocking the Subsystem (page 122) • Setting Subsystem Date and Time (page 123) Setting an Alias for the Subsystem An alias is optional.
Page 135: Setting Subsystem Date And Time
Chapter 5: Management with the CLU Highlight Lock and press Enter. Resetting the Lock To reset the lock with a new time: From the Main Menu, highlight Subsystem Management and press Enter. Highlight Lock Management and press Enter. In the Lock Time field, type a lock time in minutes. 1 to 1440 minutes (24 hours) Highlight Renew and press Enter.
Page 136: Managing The Controllers
VTrak M610p Product Manual Managing the Controllers Controller Management includes the following functions: • Viewing Controller Information (page 124) • Clearing an Orphan Watermark (page 124) • Making Controller Settings (page 124) • Locating the Controller (page 125) Viewing Controller Information Controller Management includes information, settings and statistics.
Page 137: Locating The Controller
Chapter 5: Management with the CLU Make the following settings as required: • Type and alias into the Alias field. Maximum of 48 characters. Use letters, numbers, space between words and underscore. An alias is optional. • Highlight Coercion and press the spacebar to toggle between Enable and Disable.
Page 138: Managing The Enclosure
VTrak M610p Product Manual Managing the Enclosure Enclosure Management includes the following functions: • Viewing Enclosure Information (page 126) • Viewing Power Supply Status (page 126) • Locating a Power Supply (page 126) • Viewing Blower Status (page 127) •...
Page 139: Chapter 5: Management With The Clu, Continued
Chapter 5: Management with the CLU Highlight Enclosure Management and press Enter. Highlight Power Supplies and press Enter. Highlight Locate Power Supply and press Enter. The LED on the selected power supply blinks for one minute. Viewing Blower Status To view the status of the blowers: From the Main Menu, highlight Subsystem Management and press Enter.
Page 140: Checking The Batteries
VTrak M610p Product Manual Highlight the Temperature Warning threshold you want to change. Press the backspace key to erase the current value. Type a new interval value in degrees C. Press Ctrl-A to save your settings. Checking the Batteries This feature enables you monitor and recondition the subsystem battery or batteries.
Page 141: Locating An Enclosure
Chapter 5: Management with the CLU Highlight Recondition Battery and press Enter. Press Y to confirm. During reconditioning, Battery status can show “discharging” and “recharging”, and a value will display next to Current. During that time, the controller cache is reset to Write Thru. Reconditioning runs in the background and stops automatically upon completion.
Page 142: Managing Physical Drives
VTrak M610p Product Manual Managing Physical Drives Physical Drive Management includes the following functions: • Making Global Physical Drive Settings (page 130) • Setting an Alias (page 130) • Viewing Advanced Information (page 131) • Viewing Physical Drive Statistics (page 131) •...
Page 143: Viewing Advanced Information
Chapter 5: Management with the CLU Viewing Advanced Information To view advanced information about the selected physical drive: From the Main Menu, highlight Physical Drive Management and press Enter. Highlight the physical drive of your choice and press Enter. Highlight Advanced Information and press Enter. Viewing Physical Drive Statistics To view the statistics for the selected physical drive: From the Main Menu, highlight Physical Drive Management and press Enter.
Page 144: Locating A Physical Drive
VTrak M610p Product Manual The Force Offline/Online function appears only for physical drives that are assigned to disk arrays. Caution Forcing a physical drive offline or online is likely to cause data loss. Back up your data before you proceed. Use these functions only when required.
Page 145: Managing Disk Arrays
Chapter 5: Management with the CLU Managing Disk Arrays Disk Array Management includes the following functions: • Creating a Disk Array (page 133) • Deleting a Disk Array (page 137) • Viewing Disk Array Information (page 138) • Setting an Alias for a Disk Array (page 138) •...
Page 146: Creating A Disk Array - Automatic
VTrak M610p Product Manual Creating a Disk Array – Automatic To create a disk array using the Automatic feature: From the Main Menu, highlight Disk Array Management and press Enter. Highlight Create New Array and press Enter. Highlight Configuration Method and press the spacebar to toggle to Automatic.
Page 147: Creating A Disk Array - Express
Chapter 5: Management with the CLU Creating a Disk Array – Express To create a disk array using the Express feature: From the Main Menu, highlight Disk Array Management and press Enter. Highlight Create New Array and press Enter. Highlight Configuration Method and press the spacebar to toggle to Express. Highlight Configuration Method and press to spacebar to select each of the following characteristics for your disk array: •...
Page 148: Creating A Disk Array - Advanced
VTrak M610p Product Manual Creating a Disk Array – Advanced For more information on the choices below, see “Chapter 7: Technology Background” on page 189. To create a disk array using the Advanced feature: From the Main Menu, highlight Disk Array Management and press Enter.
Page 149: Deleting A Disk Array
Chapter 5: Management with the CLU 18. Review logical drive(s) you are about to create for your new array. Then do one of the following actions: • If you agree with the logical drive(s) as specified, highlight Complete Disk Array Creation and press Enter. A note will appear to remind you to set up LUN mapping for your new logical drive(s).
Page 150: Viewing Disk Array Information
VTrak M610p Product Manual Viewing Disk Array Information From the Main Menu, highlight Disk Array Management and press Enter. Highlight the disk array you want and press Enter. The information and settings screen appears. Highlight any of the following and press Enter to view a list of: •...
Page 151: Accepting An Incomplete Array
Chapter 5: Management with the CLU Maximum of 32 characters. Use letters, numbers, space between words and underscore. An alias is optional. Press Ctrl-A to save your settings. Accepting an Incomplete Array This condition is the result of a missing physical drive. See “Incomplete Array” on page 242 before you use this function.
Page 152: Rebuilding A Disk Array
VTrak M610p Product Manual Highlight Transport and press Enter. Press Y to confirm. Rebuilding a Disk Array Before you can rebuild, you must have a replacement physical drive of adequate capacity or your disk array. To rebuild a disk array: From the Main Menu, highlight Disk Array Management and press Enter.
Page 153: Running Pdm
Chapter 5: Management with the CLU 10. Optional. If you want to increase capacity, highlight Capacity, press the backspace key to erase the current logical drive capacity and type in the new value. The new value must be equal or larger than the current capacity. 11.
Page 154: Locating A Disk Array
VTrak M610p Product Manual Locating a Disk Array This feature helps you identify the physical drives assigned to the disk array you are working with in the CLU. To locate a disk array: From the Main Menu, highlight Disk Array Management and press Enter.
Page 155: Deleting A Logical Drive
Chapter 5: Management with the CLU Note If you did not use all of the available capacity of the disk array, you can create an additional logical drive at this point. Deleting a Logical Drive Caution When you delete a logical drive, you delete all the data it contains. Back up all important data before deleting a logical drive.
Page 156: Managing Logical Drives
VTrak M610p Product Manual Managing Logical Drives The Logical Drive Management function deals with settings and functions of existing logical drives. To create or delete a logical drive, see “Managing Disk Arrays” on page 133. Logical drive management includes: •...
Page 157: Setting Read Cache Policy
Chapter 5: Management with the CLU To set write cache policy for this disk array, highlight WritePolicy and press the spacebar to toggle between WriteBack and WriteThru (write though). Press Ctrl-A to save your settings. Setting Read Cache Policy To set read cache policy on a logical drive: From the Main Menu, highlight Logical Drive Management and press Enter.
Page 158: Running Redundancy Check
VTrak M610p Product Manual Running Redundancy Check Redundancy Check is a maintenance procedure for logical drives in fault-tolerant disk arrays that ensures all the data matches exactly. To run Redundancy Check: From the Main Menu, highlight Logical Drive Management and press Enter.
Page 159: Managing The Network Connection
Chapter 5: Management with the CLU Managing the Network Connection Network Management deals with network connections and settings for the Management Port: • Making Management Port Settings (page 147) Making Management Port Settings Before you change settings, please see “Choosing DHCP or a Static IP Address” on page 20.
Page 160: Managing Scsi Connections
VTrak M610p Product Manual Managing SCSI Connections SCSI Management deals with all SCSI settings and includes the following functions: • Viewing Channel Information (page 148) • Enabling SCSI Targets (page 148) • Setting SCSI Termination (page 149) • Viewing SCSI Target Information (page 149)
Page 161: Setting Scsi Termination
Chapter 5: Management with the CLU Setting SCSI Termination To set Termination for the VTrak SCSI controller “Out” connectors: From the Main Menu, highlight SCSI Management and press Enter. Highlight one of the SCSI ports to select it and press Enter. Highlight Channel Settings and press Enter.
Page 162: Managing Background Activity
VTrak M610p Product Manual Managing Background Activity Background activity refers to any of several functions that take place in the background while normal operation of the VTrak continues. Background activities work in conjunction with disk arrays and logical drives. See “Managing Disk Arrays”...
Page 163 Chapter 5: Management with the CLU • PDM – Looks for bad blocks on the physical drives of disk arrays • Transition – Returns a revertible spare drive to spare status • Synchronization – Checks the data integrity on disk arrays •...
Page 164: Working With The Event Viewer
VTrak M610p Product Manual Working with the Event Viewer The Event Viewer displays log of subsystem events. Events are classified as: • Runtime Events – A list of and information about the 1023 most recent runtime events recorded since the subsystem was started •...
Page 165: Clearing Nvram Events
Chapter 5: Management with the CLU From the Main Menu, highlight Event Viewer and press Enter. Highlight NVRAM Events and press Enter. The log of NVRAM Events appears. Events are added to the top of the list. Each item includes: •...
Page 166: Managing Spare Drives
VTrak M610p Product Manual Managing Spare Drives Spare Drive Management includes the following functions: • Viewing a list of Spare Drives (page 154) • Creating a Spare Drive (page 154) • Making Spare Drive Settings (page 155) • Running Spare Check (page 155) •...
Page 167: Making Spare Drive Settings
Chapter 5: Management with the CLU A revertible drive can be returned to spare status after you replace the failed drive in a disk array. See “Transition” on page 210 for more information. Highlight Spare Type and press the spacebar to toggle between Dedicated and Global.
Page 168: Deleting A Spare Drive
VTrak M610p Product Manual The results appear next to Spare Check Status. Deleting a Spare Drive Caution If the spare drive you delete is the only spare, the controller will not rebuild a critical array until you provide a new spare drive.
Page 169: Working With Lun Mapping
Chapter 5: Management with the CLU Working with LUN Mapping For SCSI, LUN Mapping is the process of applying a LUN Map so that each channel can access the logical drive (target). Features include: • Viewing a LUN Map (page 157) •...
Page 170: Managing Users
VTrak M610p Product Manual Managing Users User Management includes the following functions: • Viewing User Information (page 158) • Creating a User (page 158) • Changing a User’s Password (page 159) • Changing a User’s Display Name and Email Address (page 159) •...
Page 171: Changing A User's Password
Chapter 5: Management with the CLU List of User Privileges • View – Allows the user to see all status and settings but not to make any changes • Maintenance – Allows the user to perform maintenance tasks including Rebuilding, PDM, Media Patrol, and Redundancy Check •...
Page 172: Changing A User's Privilege And Status
VTrak M610p Product Manual Changing a User’s Privilege and Status No user can change their own privilege or status. To change another user’s privilege or status. Log in as the Administrator or a Super user. From the Main Menu, highlight Additional Info and Management and press Enter.
Page 173: Working With Software Management
Chapter 5: Management with the CLU Working with Software Management Software Management includes the following functions: • Making Email Settings (page 161) • Making SLP Settings (page 162) • Making Webserver Settings (page 162) • Making Telnet Settings (page 163) •...
Page 174: Making Slp Settings
VTrak M610p Product Manual Making SLP Settings By default, SLP service is set to Automatic and its normal status is Started. To make SLP service settings: From the Main Menu, highlight Additional Info and Management and press Enter. Highlight Software Management and press Enter.
Page 175: Making Telnet Settings
Chapter 5: Management with the CLU Making Telnet Settings By default, Telnet service is set to Automatic and its normal status is Started. To make Telnet service settings: From the Main Menu, highlight Additional Info and Management and press Enter. Highlight Software Management and press Enter.
Page 176: Managing Snmp Trap Sinks
VTrak M610p Product Manual Press Ctrl-A to save your settings. To start, stop or restart the SNMP service, highlight Start, Stop, or Restart and press Enter. Managing SNMP Trap Sinks Creating a SNMP trap sink To create a trap sink: From the Main Menu, highlight Additional Info and Management and press Enter.
Page 177: Making Cim Settings
Chapter 5: Management with the CLU Making CIM Settings By default, CIM (Common Information Model [a protocol]) service is set to Automatic and its normal status is Started. To make CIM service settings: From the Main Menu, highlight Additional Info and Management and press Enter.
Page 178: Managing Netsend Recipients
VTrak M610p Product Manual From the Main Menu, highlight Additional Info and Management and press Enter. Highlight Software Management and press Enter. Highlight Netsend and press Enter. Highlight Startup Type and press the spacebar to toggle between Automatic and Manual.
Page 179 Chapter 5: Management with the CLU Highlight Message Event Severity Filter and press the spacebar to change severity levels. Press Ctrl-A to save your settings. Deleting a Recipient To delete a recipient: From the Main Menu, highlight Additional Info and Management and press Enter.
Page 180: Flashing Through Tftp
VTrak M610p Product Manual Flashing through TFTP Use this function to flash the VTrak’s firmware. See “Updating the Firmware in the CLU” on page 178 for this procedure.
Page 181: Clearing Statistics
Chapter 5: Management with the CLU Clearing Statistics This function clears the statistical counts for the RAID controller, SCSI ports, physical drives, and logical drives. To clear statistics: From the Main Menu, highlight Additional Info and Management and press Enter. Highlight Clear Statistics and press Enter.
Page 182: Restoring Factory Defaults
VTrak M610p Product Manual Restoring Factory Defaults This function restores the factory default settings to the firmware and software items you select. Caution Use this function with care. Do not restore to default settings for any item unless you are sure this action is needed.
Page 183: Shutting Down The Subsystem
Chapter 5: Management with the CLU Shutting Down the Subsystem There are two methods for shutting down the subsystem. Choose one of the following procedures: • Shutting down the VTrak – Telnet Connection (page 171) • Shutting down the VTrak – Serial Connection (page 171) Shutting down the VTrak –...
Page 184 VTrak M610p Product Manual Shutdown complete. It is now safe to power off the subsystem.
Page 185: Restarting The Subsystem
Chapter 5: Management with the CLU Restarting the Subsystem There are two methods for restarting the subsystem. Choose one of the following procedures: • Restarting the Subsystem (page 173) • Restarting VTrak – Serial Connection (page 173) Restarting VTrak – Telnet Connection This function enables you to restart the VTrak subsystem on a Telnet connection.
Page 186: Making Buzzer Settings
VTrak M610p Product Manual Making Buzzer Settings This function enables the buzzer on the controller. When you first power-up the VTrak, it beeps twice to show normal operation. To change buzzer settings: From the Main Menu, highlight Buzzer and press Enter.
Page 187: Chapter 6: Maintenance
Chapter 6: Maintenance This chapter covers the following topics: • Updating the Firmware in WebPAM PROe (page 175) • Updating the Firmware in the CLU (page 178) • Replacing a Power Supply (page 180) • Replacing a Cooling Unit Fan (page 181) •...
Page 188: Updating Firmware From Your Pc
VTrak M610p Product Manual • From the Firmware Update tab dropdown menu, select Download from TFTP Server. Enter the hostname or IP address of your TFTP server in the field provided. Enter the port number of your TFTP server in the field provided (69 is the default).
Page 189: Restarting The Subsystem
Chapter 6: Maintenance When the download is completed, click the Next button. A popup message appears to warn you not to reboot the VTrak during the firmware update procedure. In the popup message, click the OK button. The update progress displays. Then a popup message appears to tell you to reboot the VTrak.
Page 190: Updating The Firmware In The Clu
VTrak M610p Product Manual Updating the Firmware in the CLU A firmware update consists of the following actions: • Downloading the Firmware Image File (page 178) • Updating the Firmware (page 178) • Restarting Subsystem over a Telnet Connection (page 178) •...
Page 191: Restarting Subsystem Over A Serial Connection
Chapter 6: Maintenance From the Main Menu, highlight Additional Info and Management, and press Enter. Highlight Shutdown or Restart and press Enter. Press the spacebar to display Restart then press Enter. A warning message appears. Press Y to continue. The screen will go blank. Wait for two to three minutes.
Page 192: Replacing A Power Supply
VTrak M610p Product Manual Replacing a Power Supply The power supply and its fans are replaced as one unit. There are no individually serviceable parts. No tools are required for this procedure. Remove the Old Power Supply To remove the power supply: Verify that the power supply LED is amber or red.
Page 193: Replacing A Cooling Unit Fan
Chapter 6: Maintenance Replacing a Cooling Unit Fan The fan in each cooling unit is replaced as an individual part. No tools are required for this procedure. Remove and Replace a Fan To replace a fan: Verify that the Fan LED is amber or red. Figure 2.
Page 194 VTrak M610p Product Manual Figure 4. Loosen the thumbscrews and remove the cover Loosen the thumbscrews Lift the fan off the mounting pins and detach the electrical connector. Figure 5. The fan and its electrical connector Electrical connector Attach the electrical connector of the new blower and set the blower in place.
Page 195 Chapter 6: Maintenance Figure 6. Position the fan onto the mounting pins, pointed outward Be sure the fan points outward, towards the handle. Place the top section of the cooling unit onto the bottom section and tighten the thumbscrews. Carefully slide the cooling unit into the enclosure. 10.
Page 196: Replacing A Cache Battery
VTrak M610p Product Manual Replacing a Cache Battery The cache battery is located inside the Cooling Unit. The battery is replaced as an individual part. Cautions • Try reconditioning the battery before you replace it. See page 85 or page 128 for more information.
Page 197 Chapter 6: Maintenance Figure 9. Removing the cooling unit from the enclosure Loosen the thumbscrew. A retainer keeps the thumbscrew in place. Grasp the top section near the thumbscrews and lift it off the bottom section. Separate the cooling unit section to access the blower. See Figure 10. Figure 10.Loosen the thumbscrews and remove the cover Loosen the thumbscrews Remove the two screws holding the battery assembly in place.
Page 198 VTrak M610p Product Manual Figure 11. Removing the mounting screws and detaching the connector Remove this screw Detach this connector Remove this screw Lift the battery assembly out of the cooling unit. Place a new battery assembly into the cooling unit.
Page 199: Replacing A Raid Controller
Chapter 6: Maintenance Replacing a RAID Controller The RAID Controller monitors and manages the logical drives. When this controller is replaced, all of your logical drive data and configurations remain intact because this logical drive information is stored on the disk drives. Caution The RAID Controller is NOT a hot-swappable device.
Page 200 VTrak M610p Product Manual Figure 13.Removing and replacing the controller This completes the controller replacement procedure.
Page 201: Chapter 7: Technology Background
Chapter 7: Technology Background This chapter covers the following topics: • Introduction to RAID (below) • Choosing a RAID Level (page 198) • Choosing Stripe Size (page 201) • Choosing Sector Size (page 201) • Cache Policy (page 202) • Capacity Coercion (page 204) •...
Page 202: Raid 0 - Stripe
VTrak M610p Product Manual RAID 0 – Stripe When a disk array is striped, the read and write blocks of data are interleaved between the sectors of multiple drives. Performance is increased, since the workload is balanced between drives or “members” that form the disk array.
Page 203: Raid 1 - Mirror
Chapter 7: Technology Background RAID 1 – Mirror When a disk array is mirrored, identical data is written to a pair of drives, while reads are performed in parallel. The reads are performed using elevator seek and load balancing techniques where the workload is distributed in the most efficient manner.
Page 204: Raid 1E - Enhanced Mirror
VTrak M610p Product Manual RAID 1E – Enhanced Mirror RAID 1E offers the security of mirrored data provided by RAID 1 plus the added capacity of more than two disk drives. It also offers overall increased read/write performance plus the flexibility of using an odd number of disk drives. With RAID 1E, each data stripe is mirrored onto two disk drives.
Page 205: Raid 5 - Block And Parity Stripe
Chapter 7: Technology Background RAID 5 – Block and Parity Stripe RAID 5 organizes block data and parity data across the physical drives. Generally, RAID Level 5 tends to exhibit lower random write performance due to the heavy workload of parity recalculation for each I/O. RAID 5 is generally considered to be the most versatile RAID level Distributed Parity Data...
Page 206: Raid 6 - Block And Double Parity Stripe
VTrak M610p Product Manual RAID 6 – Block and Double Parity Stripe RAID level 6 stores dual parity data is rotated across the physical drives along with the block data. A RAID 6 disk logical drive can continue to accept I/O requests when any two physical drives fail.
Page 207: Raid 10 - Mirror + Stripe
Chapter 7: Technology Background RAID 10 – Mirror + Stripe Mirroring/striping combines both of the previous RAID 1 and RAID 0 disk array types. RAID 10 is similar though not identical to RAID 0+1. RAID 10 can increase performance by reading and writing data in parallel while protecting data with duplication.
Page 208: Raid 50 - Striping Of Distributed Parity
VTrak M610p Product Manual RAID 50 – Striping of Distributed Parity RAID 50 combines both RAID 5 and RAID 0 features. Data is striped across disks as in RAID 0, and it uses distributed parity as in RAID 5. RAID 50 provides data reliability, good overall performance and supports larger volume sizes.
Page 209 Chapter 7: Technology Background RAID 50 Array No. of Drives No. of Axles Drives per Axle 3,3,3 3,3,4 3,4,4 4,4,4 3,3,3,3 4,4,5 3,3,3,4 4,5,5 3,3,4,4 5,5,5 3,4,4,4 3,3,3,3,3 5,5,6 4,4,4,4 3,3,3,3,4...
Page 210: Choosing A Raid Level
VTrak M610p Product Manual Choosing a RAID Level There are several issues to consider when choosing the RAID Level for your VTrak disk array. The following discussion summarizes some advantages, disadvantages, and applications for each choice. RAID 0 Advantages Disadvantages...
Page 211: Raid 1E
Chapter 7: Technology Background RAID 1E Advantages Disadvantages Implemented as a mirrored disk array Very high disk overhead - uses only whose segments are RAID 0 disk 50% of total capacity arrays High I/O rates are achieved thanks to multiple stripe segments Can use an odd number of disks Recommended Applications for RAID 1E •...
Page 212: Raid 10
VTrak M610p Product Manual RAID 10 Advantages Disadvantages Implemented as a mirrored disk array Very high disk overhead - uses only whose segments are RAID 0 disk 50% of total capacity arrays High I/O rates are achieved thanks to multiple stripe segments Recommended Applications for RAID 10 •...
Page 213: Choosing Stripe Size
Chapter 7: Technology Background Choosing Stripe Size Stripe Size, also called “Stripe Block Size”, refers to the size of the data blocks written to, and read from, the physical drives. Stripe Size is specified when you create a disk array. In order to change the Stripe Size of an existing disk array, you must delete the disk array and create a new one.
Page 214: Tb Limitation
VTrak M610p Product Manual • Linux operating systems with the 2.6 kernel support 64-bit LBA. For these OSes, always choose the default 512 B sector size. 2 TB Limitation If your Host PC runs Windows 2000 or Windows XP (32-bit), and you want to create logical drives larger than 2TB, you must choose a sector size larger than 512 B when you create the logical drive.
Page 215: Write Cache Policy
Chapter 7: Technology Background • Read Ahead – The read cache and the read-ahead feature are enabled. Read-ahead anticipates the next read and performs it before the request is made. Can increase read performance. • No Cache – The read cache is disabled. Write Cache Policy •...
Page 216: Capacity Coercion
VTrak M610p Product Manual Capacity Coercion This feature is designed for fault-tolerant logical drives (RAID 1, 1E, 5, 10, 50, and 60). It is generally recommended to use physical drives of the same size in your disk arrays. When this is not possible, physical drives of different sizes will work but the system must adjust for the size differences by reducing or coercing the capacity of the larger drives to match the smaller ones.
Page 217: Hot Spare Drive(S)
Chapter 7: Technology Background Hot Spare Drive(s) A hot spare is a disk drive that is connected to the disk array system but is not assigned as a member of the disk array. In the event of the failure of a drive within a functioning fault tolerant disk array, the hot spare is activated as a member of the disk array to replace a drive that has failed.
Page 218 VTrak M610p Product Manual before. When migration is complete, your disk array will have a different RAID level and/or a larger capacity. Different types of disk arrays use different organizational models and have varying benefits. The following outline breaks down the properties for each type of RAID supported by Promise products.
Page 219: Ranges Of Disk Array Expansion
Chapter 7: Technology Background Increase Redundancy From Capacity Performance Lose RAID 0 RAID 50 • • RAID 10 • • RAID 5 • RAID 1E • • RAID 1 • * Decreases the existing redundancy Important • The Target disk array may require more disk drives than the Source disk array •...
Page 220: Media Patrol
VTrak M610p Product Manual Note that once you create your logical drive, you cannot change the size of the sectors. Nor can you increase the number of address blocks that the OS recognizes. You can direct WebPAM PROe to expand a logical drive beyond the maximum expansion size.
Page 221: Predictive Data Migration (Pdm)
Chapter 7: Technology Background Unlike Synchronization and Redundancy Check, Media Patrol is concerned with the condition of the media itself, not the data recorded on the media. If Media Patrol encounters a critical error, it triggers PDM if PDM is enabled. You can run Media Patrol from the subsystem.
Page 222: Transition
VTrak M610p Product Manual When the table fills to a specified percentage of its capacity, PDM triggers a migration of data from the suspect drive (the disk drive with the bad sectors) to a spare disk drive. During data migration, you will have access to the Logical Drive but it will respond more slowly to read/write tasks because of the additional operation.
Page 223: Example
Chapter 7: Technology Background Example Following is an example to explain the Transition function. In the example above, there is a four-drive RAID 5 disk array and a global spare drive. Physical drives 1, 2, 3, and 4 belong to the disk array. Physical drive 5 remains unconfigured.
Page 224 VTrak M610p Product Manual There is no spare drive at this moment. Even if physical drive 5 is of adequate capacity, it has not been designated as a spare, therefore the controller cannot use it as a spare. Automatic Transition At this juncture, you would replace the failed drive in slot 3 with a new one of the same or greater capacity.
Page 225: Chapter 8: Troubleshooting
Chapter 8: Troubleshooting This chapter covers the following topics: • VTrak is Beeping (page 214) • LEDs Display Amber or Red (page 215) • CLU Reports a Problem (page 220) • WebPAM PROe Reports a Problem (page 222) • LEDs Display Amber or Red (page 215) •...
Page 226: Vtrak Is Beeping
VTrak M610p Product Manual VTrak is Beeping VTrak’s alarm has five different patterns, as shown below. Figure 1. Audible alarm sound patters .25s .25s .25s .25s .75s .25s .75s .25s 2.5s .25s .25s .25s .25s .25s .25s .75s .25s .25s 1.25s...
Page 227: Leds Display Amber Or Red
Chapter 8: Troubleshooting LEDs Display Amber or Red Front Panel When the power is switched on, the LEDs on the front of the VTrak will light up. Figure 2. VTrak M610p front panel LED display Power FRU Status Logical Drive Status...
Page 228: Drive Status Indicators
The VTrak spins up the disk drives sequentially in order to equalize power draw during start-up. After a few moments the Power/Activity and Disk Status LEDs should display green. Figure 3. VTrak M610p drive carrier LEDs Disk Status Power/Activity...
Page 229: Back Of Enclosure
When the FRU Status LED on VTrak’s front panel shows Amber or Red, check the LEDs on the back of VTrak. These LEDs give the status of the field replaceable units. Figure 1. VTrak M610p rear view RAID Controller CONSOLE...
Page 230 If this action does not correct the problem, replace the unit. See page 175 for instructions. The Controller Location LEDs, on the back of the VTrak subsystem, will flash for one minute. Figure 5. The VTrak M610p controller LEDs CONSOLE Mgmt Status LED...
Page 231 Chapter 8: Troubleshooting State LEDs Flashing Dark Green Amber Amber Status no power Error Unsaved data Dirty Cache in cache If the Controller Status LED is amber, restart the VTrak. See “Restarting the Subsystem” on page 77 or page 173. If the Controller Status LED continues to display amber after startup, contact Promise Technical Support.
Page 232: Clu Reports A Problem
VTrak M610p Product Manual CLU Reports a Problem The CLU reports information passively—you must determine which functions to check based on the sound of the VTrak’s audible alarm (see page 214) and any amber or red LEDs (see page 215).
Page 233: Checking A Reported Component
Chapter 8: Troubleshooting Checking a Reported Component In this example, let us check disk array status. Open the CLU. Highlight Disk Array Management and press Enter. Observe the status of your disk arrays. DaId Alias OpStatus CfgCapacity FreeCapacity MaxContiguousCap ------------------------------------------------------------------------------------------- 75.44GB 66.06GB 66.06GB...
Page 234: Webpam Proe Reports A Problem
VTrak M610p Product Manual WebPAM PROe Reports a Problem WebPAM PROe aids in troubleshooting your logical drives and enclosure by continuous monitoring and reporting to the User in the following ways: • Displays yellow !s red Xs in Tree View.
Page 235 Chapter 8: Troubleshooting Figure 8. The Event Log • Keeps a record in the Event Log. • Displays full information in Management View. Figure 9. A failed disk drive shown in Management View Auto Rebuild Replacement Drive Failed Disk Drive Critical / Rebuilding Status...
Page 236 VTrak M610p Product Manual Also see these troubleshooting topics: • “Event Notification Response” on page 225 • “Critical & Offline Disk Arrays” on page 239 • “Frequently Asked Questions” on page 253...
Page 237: Event Notification Response
Chapter 8: Troubleshooting Event Notification Response When you select Event Notification, WebPAM PROe sends popup and/or email messages regarding its status. The messages you see depend on your notification selection and what is currently happening in the VTrak. See “Setting- up User Event Subscriptions”...
Page 238 VTrak M610p Product Manual Reported Event Corrective Action Battery capacity is normal Normal. Battery is discharging Battery is undergoing reconditioning. Battery is charging Battery is being recharged. Battery reconditioning is Battery reconditioning is finished. complete Battery is malfunctioning Run battery reconditioning. See page 85 or page 128.
Page 239 Chapter 8: Troubleshooting Reported Event Corrective Action Blowers have been Reinstall the cooling unit(s). If the blowers does not removed turn, replace the blowers. See page 181. Blowers are functioning Normal. normally Blowers are NOT installed Reinstall the cooling unit(s). If the blowers does not turn, replace the blowers.
Page 240 VTrak M610p Product Manual Reported Event Corrective Action Disk array settings have The user successfully logical drive settings. See been changed page 98. Drive Interface Controller Drive-interface controller Normal. found Drive-interface controller Restart the VTrak. See page 177. If this message is NOT found appears repeatedly, contact Technical Support.
Page 241 Chapter 8: Troubleshooting Reported Event Corrective Action Host Interface Controller Host-interface controller The initiator sent a reset command. If this message has detected bus reset appears repeatedly, contact Technical Support. See page 255. Host-interface controller Restart the VTrak. See page 177. has encountered an unrecoverable error Host-interface controller...
Page 242 VTrak M610p Product Manual Reported Event Corrective Action Logical drive initialization Initialization paused because of user intervention, has paused schedule or a higher priority background activity. Logical drive initialization Initialization has resumed again after a pause. has resumed Logical drive initialization...
Page 243 Chapter 8: Troubleshooting Reported Event Corrective Action Media patrol is stopped Media patrol stopped because of user intervention, schedule or the logical drive was deleted or went critical or offline. Media patrol is aborted System resources are low. Reduce system load or due to an internal error.
Page 244 VTrak M610p Product Manual Reported Event Corrective Action PDM is stopped PDM stopped because of user intervention, schedule or the logical drive was deleted or went critical or offline. PDM is switched to PDM changed to rebuild because the logical drive rebuild.
Page 245 Chapter 8: Troubleshooting Reported Event Corrective Action Physical disk negotiation Disk drive had to reduce its data rate. If this message speed is decreased. appears repeatedly, replace the disk drive. Previously configured disk Disk drive may have failed or was removed from the is no longer found enclosure.
Page 246 VTrak M610p Product Manual Reported Event Corrective Action PSU 12V/5V/3.3V power Normal. is within the range PSU Fans PSU fan has turned on. Normal. PSU fan has turned off. Verify that the power supply is turned on. If the fan still does not turn, replace the power supply.
Page 247 Chapter 8: Troubleshooting Reported Event Corrective Action Migration has detected/ Watermarks are progress markers left as the result of cleared stale NV interrupted RAID migrations. If the watermark was Watermark cleared, migration should finish. Array was incomplete due RAID migration was interrupted by a shutdown. If to missing NV Watermark array is online, try migration again.
Page 248 VTrak M610p Product Manual Reported Event Corrective Action Redundancy Check is Redundancy Check stopped because of user stopped intervention, schedule or the logical drive was deleted or went critical or offline. Redundancy Check is System resources are low. Reduce system load or aborted due to internal restart the VTrak.
Page 249 Chapter 8: Troubleshooting Reported Event Corrective Action SMART SMART error is received A disk drive reported a SMART error. If this message appears repeatedly, replace the disk drive. Stripe Level Migration Stripe Level migration is Result of settings or user action. Normal. started Stripe Level migration is Normal.
Page 250 VTrak M610p Product Manual Reported Event Corrective Action Synchronization is System resources are low. Reduce system load or aborted due to an internal restart the VTrak. See page 177. error. Synchronization is Synchronization is already running on another logical queued drive in the same array.
Page 251: Critical & Offline Disk Arrays
Chapter 8: Troubleshooting Critical & Offline Disk Arrays A fault-tolerant disk array—RAID 1, 1E, 5, 10, and 50—goes critical when a disk drive is removed or fails. A RAID 6 disk array—goes degraded when a disk drive is removed or fails and critical when two disk drives are removed of fail. Due to the fault tolerance of the disk array, the data is still available and online.
Page 252: Without A Hot Spare Drive
VTrak M610p Product Manual After the disk array rebuilds itself using the spare drive, you must replace the failed drive. To set up a spare drive, see “Creating a Spare Drive” on page 112 (WebPAM PROe) or page 154 (CLU).
Page 253 Chapter 8: Troubleshooting Figure 10.Drive carrier LEDs Status Activity During rebuilding, you can still read and write data to the logical drive. However, fault tolerance is lost until the Disk Array returns to OK (not-rebuilding) status. After a successful rebuild: •...
Page 254: Incomplete Array
VTrak M610p Product Manual Incomplete Array An incomplete array results from a physical drive that fails or becomes missing during: • RAID level migration under NVRAM • Physical drive transport See “Physical Drive Failed” on page 243 for more information.
Page 255: Physical Drive Problems
Chapter 8: Troubleshooting Physical Drive Problems Physical Drive Offline Check the drive for: • PFA Condition – Caused by a bad block or sector. See “Clearing Stale and PFA Conditions” on page 89. • Stale Configuration – Caused by obsolete array information on the physical drive.
Page 256 VTrak M610p Product Manual If a physical drive fails during a transport, or you do not move all of the physical drives to their new locations, WebPAM PROe will display an incomplete array. See “Incomplete Array” on page 242.
Page 257: Enclosure Problems
Chapter 8: Troubleshooting Enclosure Problems WebPAM PROe displays yellow !s red Xs in Tree View to identify components that need attention. When a yellow ! appears over a Subsystem in Tree View, click on the Enclosure icon. The Enclosure screen will display (below). Figure 11.
Page 258 VTrak M610p Product Manual Overheating Overheating is a potentially serious condition because the excessively high temperatures can lead to disk drive failure and controller malfunction. Overheating usually results from: • Fan failure • Poor air circulation around the enclosure WebPAM PROe reports failed fans along with elevated temperature.
Page 259 Chapter 8: Troubleshooting Power Supplies VTraks are equipped with redundant power supplies. The advantage of dual power supplies is that, should one fail, the other will continue powering the subsystem until the faulty one can be replaced. VTrak is capable of operating on a single power supply.
Page 260: Connection Problems
VTrak M610p Product Manual Connection Problems When you install your Promise product following the instructions in the Quick Start Guide and this Product Manual, you should have little trouble getting your equipment to work the first time. But connection problems can arise that are not the User's or Installer's fault.
Page 261: Scsi Connections
Chapter 8: Troubleshooting your network. The VTrak becomes a node on your network like any other PC, server or other component with an IP address. VTrak ships from the factory an IP address of 10.0.0.1. You must change this address to one that will work with your network. You make the initial IP address setting using the CLI or CLU.
Page 262 SCSI cable to the “In” connector and set the internal termination to “On” or “Automatic”. Or you can attach the SCSI cable to the “Out” connector and install a physical terminator (not supplied) onto the “In” connector. Figure 13.VTrak M610p SCSI “Out” connectors CONSOLE Mgmt SCSI “Out”...
Page 263: Browser Does Not Connect To Webpam Proe
Chapter 8: Troubleshooting Browser Does Not Connect to WebPAM PROe If you successfully setup and connected to WebPAM PROe, then suddenly you can no longer connect, it might be the result of the following three conditions: • DHCP is enabled on your VTrak’s management port •...
Page 264: Unsaved Data In The Controller Cache
Such data is sometimes called “dirty,” not to suggest it is corrupted in some way but because it has not been saved to a disk drive. Figure 14.The VTrak M610p dirty cache LED CONSOLE Mgmt Dirty Cache LED If there is unsaved data in the controller’s cache, the Dirty Cache LED shines...
Page 265: Chapter 9: Support
VTrak after installing disk drives from an older system. VTrak M610p does not support Parallel ATA (PATA) disk drives. Note that if you move the disk drives from the VTrak M610p to the older subsystems, they will not recognize your disk array or logical drive.
Page 266 Contact your MIS Administrator. With other Promise VTraks, I used the Server’s IP address in WebPAM to connect with the RAID subsystem. Why is this VTrak M610p different? VTrak M610p has the server software embedded. With the earlier models, you point your browser directly to the VTrak rather than a server.
Page 267: Contacting Technical Support
Chapter 9: Support How can I be sure everything is working OK on the VTrak? Locally: The VTrak enclosure has LEDs on the front to monitor the status of power, field replaceable units (FRUs) and logical drives. When these are green, VTrak is functioning normally.
Page 268: The Netherlands
VTrak M610p Product Manual United States E-mail Support e-Support On-Line Fax Support (408) 228-1097 Attn: Technical Support Phone Support (408) 228-1400 option 4 If you wish to write us for Promise Technology, Inc. support: 580 Cottonwood Drive Milpitas, CA 95035, USA...
Page 269 On-Line Fax Support 0039 06 367 12400 Attn: Technical Support Phone Support 0039 06 367 12626 If you wish to write us for Promise Technology Italy support: Piazza del Popolo 18 00187 Roma, Italia Taiwan E-mail Support e-Support On-Line...
Page 270: Limited Warranty
VTrak M610p Product Manual Limited Warranty Promise Technology, Inc. (“Promise”) warrants that for three (3) years from the time of the delivery of the product to the original end user: the product will conform to Promise’s specifications; the product will be free from defects in material and workmanship under normal use and service.
Page 271: Returning Product For Repair
Chapter 9: Support No other document, statement or representation may be relied on to vary the terms of this limited warranty. Promise’s sole responsibility with respect to any product is to do one of the following: replace the product with a conforming unit of the same or superior product;...
Page 272 VTrak M610p Product Manual The technician will assist you in determining whether the product requires repair. If the product needs repair, the Technical Support Department will issue an RMA (Return Merchandise Authorization) number. Important Obtain an RMA number from Technical Support before you return the product and write the RMA number on the label.
Page 273: Appendix A: Useful Information
• SNMP MIB Files (page 261) SNMP MIB Files Promise supplies six MIB files to integrate the VTrak M610p subsystem into your SNMP system. These files are in the SNMP folder on the VTrak Product CD. The MIB files include: •...
Page 274 VTrak M610p Product Manual...
Page 275: Index
Index Numerics battery, cont. replace 80, 125, 204 10GB Truncate 225, 226 reported events 202, 254 2 TB Limitation Battery Reconditioning BBU, reported events 226, 227 blower, reported events about this manual browser, does not connect 81, 125 adaptive writeback cache buzzer adaptive writeback cache, defined 86, 174...
Page 276 VTrak M610p Product Manual Command Line Utility (CLU) 21, 22, date and time, subsystem command queuing, physical drives 44, 123 88, 130 111, 112, dedicated spare drive configuration status, physical drive 113, 154, 155, 205 74, 170 default settings, restore...
Page 277 Index disk array, cont. event subscriptions 98, 138, 139 100, 140 settings expand disk array 97, 138 synchronizing expansion ranges transition export user database 103, 139 transport 97, 138 transport ready view failed disk drives battery installing 245, 247 power supply 82, 216, 239, 240, disk status LED power supply fan...
Page 278 VTrak M610p Product Manual 81, 125, 204 Group Rounding language selection, WebPAM 26, 36 PROe heartbeat LED 215, 253 controller 205, 239 hot spare drive 78, 125, 218 controller status cooling unit 78, 125, 218, 252 dirty cache import user database...
Page 279 Index log in, cont. Media Patrol, cont. 24, 34 29, 47, 95, 136, 139, WebPAM PROe enable log out reported events 30, 41 48, 122 WebPAM PROe logical drive schedule 29, 95, 107, 136 alias MIB files 29, 95, 98, 136, 142 capacity migrate 100, 140...
Page 280 VTrak M610p Product Manual password, cont. power connection power LED 25, 34, 55 WebPAM PROe power supply 109, 146 245, 247 Pause On Error failed Pause on Error fan failure 47, 95, 102, 136, 139, 141, locate 142, 151 replace...
Page 281 Index RAID levels reported events choosing array incomplete 190, 198 225, 226 RAID 0 battery 191, 198 RAID 1 195, 200 226, 227 RAID 10 blower 192, 199 227, 228, 229 RAID 1E controller 193, 199 RAID 5 disk array 196, 200 RAID 50 enclosure...
Page 282 VTrak M610p Product Manual 44, 152, 220 runtime event log settings, cont. 64, 162 Web Server 54, 69, 166 severity of events 76, 171 shutdown the subsystem SATA disk drive, install scheduling background activities 64, 162 service 64, 162 settings...
Page 283 Index 60, 149 status, cont. termination, SCSI 50, 122 subsystem lock test Storage Network buzzer stripe level migration reported email event test email 29, 95, 98, 136, 142 175, 178 stripe size TFTP server stripe size, defined timing out, WebPAM PROe 47, 151 subsystem Transition...
Page 284 VTrak M610p Product Manual Web Server 65, 162 service view 64, 162 settings background activities 26, 36 WebPAM PROe controllers access over an intranet disk arrays access over the Internet enclosure Event Frame list of all logical drives Header lock status...

Promise Technology VTRAK M610p Product Manual

Chapter 1: Introduction to Vtrak

Chapter 2: Vtrak Installation

Chapter 3: Vtrak Setup

Chapter 4: Management with Webpam Proe

Chapter 5: Management with the CLU

Chapter 6: Maintenance

Quick Links

Need help?

Questions and answers

Subscribe to Our Youtube Channel

Related Manuals for Promise Technology VTRAK M610p

Summary of Contents for Promise Technology VTRAK M610p