Page 1 E-Class E610f, E610s, E310f, E310s RODUCT ANUAL Version 2.0...
Page 2 You should back up all data before installing any drive controller or storage peripheral. Promise Technology is not responsible for any loss of data resulting from the use, disuse or misuse of this or any other Promise Technology product. Notice...
Page 3: Table Of Contents
Specifications ......... .8 E610f and E610s ........8 E310f and E310s .
Page 4 VTrak E-Class Product Manual Chapter 3: VTrak Setup, cont. Setting up VTrak with the CLU, cont. Exiting the CLU ........41 Creating Disk Arrays with WebPAM PROe .
Page 5 Contents Chapter 4: Management with WebPAM PROe, cont. Working with Subsystems, cont. Running Media Patrol ....... .68 Running PDM .
Page 6 VTrak E-Class Product Manual Chapter 4: Management with WebPAM PROe, cont. Managing Storage Services, cont. Viewing the LUN Map ....... .88 Enabling LUN Masking .
Page 7 Contents Chapter 4: Management with WebPAM PROe, cont. Managing Enclosures, cont. Testing the Buzzer ....... . .115 Managing Physical Drives .
Page 8 VTrak E-Class Product Manual Chapter 4: Management with WebPAM PROe, cont. Managing Spare Drives, cont. Creating a Spare Drive ......142 Deleting Spare Drive .
Page 9 Contents Chapter 5: Management with the CLU, cont. Managing Physical Drives .......162 Making Global Physical Drive Settings .
Page 10 VTrak E-Class Product Manual Chapter 5: Management with the CLU, cont. Managing Fibre Channel Connections .....181 Viewing Node Information ......181 Viewing Fibre Channel Logged-in Devices .
Page 11 Contents Chapter 5: Management with the CLU, cont. Managing Users, cont. Deleting a User ........198 Working with Software Management .
Page 12 VTrak E-Class Product Manual Chapter 6: Maintenance, cont. Replacing a RAID Controller ......228 Dual Controller Subsystem .
Page 13 Contents Chapter 7: Technology Background, cont. RAID Level Migration ........252 Ranges of Disk Array Expansion .
Page 14 VTrak E-Class Product Manual Chapter 9: Support ........303 Frequently Asked Questions .
Page 15: Chapter 1: Introduction To Vtrak
About This Manual This Product Manual describes how to setup, use and maintain the VTrak E610f, E610s, E310f, and E310s external disk array subsystems. It also describes how to use the built-in command-line interface (CLI), command-line utility (CLU) and embedded Web-based Promise Array Management—Professional (WebPAM...
Page 16: Vtrak Overview
VTrak provides data storage solutions for applications where high performance and data protection are required. The failure of any single drive will not affect data integrity or accessibility of the data in a RAID protected logical drive. Figure 1. VTrak E610f/s front view Drive Carrier LEDs Drive Carriers Power and Status LEDs Figure 2.
Page 17 Chapter 1: Introduction to VTrak Figure 3. VTrak E610f rear view RAID Controller 1 RAID Controller 2 Mgmt Mgmt FC 1 FC 2 FC 1 FC 2 Gb/s Gb/s 115200 Gb/s Gb/s 115200 8 N 1 8 N 1 Power Supply 1...
Page 18: Architectural Description
Controller 2 Controller 1 Architectural Description The VTrak E610f and E310f are Fibre Channel subsystems suitable for Direct Attached Storage (DAS), Storage Area Network (SAN), and Expanded Storage. The VTrak E610s and E310s are Serial Attached SCSI (SAS) subsystems suitable for Direct Attached Storage (DAS), Cascaded Storage, and Expanded Storage.
Page 19: Features And Benefits
Highlights • Dual channel active/active, failover/failback RAID controllers • E610f/s: 16 hot-swappable drive bays in a robust 3U rackmount chassis with redundant, hot-swappable power and cooling modules • E310f/s: 12 hot-swappable drive bays in a robust 2U rackmount chassis with redundant, hot-swappable power and cooling modules •...
Page 20: Subsystem And Controller Features
Dual-controller subsystems feature Active/Active, Failover/ Failback. Drive Support: Up to 16 (E610f/s) or 12 (E310f/s) 3.5" x 1" hard disk drives: SAS 3Gb/s, SATA II 3Gb/s and 1.5Gb/s. SATA drives require an AAMUX Adapter in dual I/O module configuration (dual-controller) subsystems.
Page 21: Management
Chapter 1: Introduction to VTrak LUN Masking and Mapping: Supports multiple hosts. Disk Data Formats: Supports Disk Data Format (DDF) for industry-wide standardization and drive roaming between VTrak systems. Background Activities: Media Patrol, background synchronizing, disk array rebuild, Redundancy Check, SMART condition pooling, Online Capacity Expansion (OCE), RAID Level Migration (RLM).
Page 22: Specifications
Power Consumption (not including disk drives): E610f, 142.12 W. E610s, 151.42 W. Power Consumption (including disk drives): E610f, 562.65 W. E610s, 566.95 W. Power Supply: Dual 500 W, 100-240 VAC auto-ranging, 50-60 Hz, dual hot swap and redundant with PFC, N+1 design.
Page 23: Warranty And Support
Chapter 1: Introduction to VTrak Dimensions (H x W x D): 8.8 x 44.4 x 56.1 cm (3.5 x 17.5 x 22.1 in) Net Weight: 22 kg (49 lb) without drives, 28 kg (62 lb) with 12 drives, assuming 0.5 kg (1.1 lb) per drive. Gross Weight (including carton): 30 kg (66 lb) without drives.
Page 24 VTrak E-Class Product Manual...
Page 25: Chapter 2: Vtrak Installation
Chapter 2: VTrak Installation This chapter covers the following topics: • Unpacking the VTrak (below) • Mounting VTrak E610f/s in a Rack (page 12) • Mounting VTrak E310f/s in a Rack (page 14) • Installing Disk Drives (page 17) •...
Page 26: Mounting Vtrak E610F/S In A Rack
VTrak E-Class Product Manual Mounting VTrak E610f/s in a Rack The E610f/s subsystem installs to the rack using the supplied mounting rails. You can also use your existing rails. Figure 1. VTrak E610f/s mounted in a rack with the supplied rails...
Page 27 Chapter 2: VTrak Installation Square the rail assemblies in the rack. Tighten the adjustment screws and the attaching screws. Place the VTrak subsystem onto the rails. Secure the VTrak subsystem to the rack through each handle, using the attaching screws from your rack system. Figure 2.
Page 28: Mounting Vtrak E310F/S In A Rack
VTrak E-Class Product Manual Mounting VTrak E310f/s in a Rack The E-Class subsytems installs to the rack using the supplied mounting rails. You can also use your existing rails. Figure 3. VTrak E310f/s mounted in a rack with the supplied rails VTrak E310f/s Vertical Rack Post Handles mount...
Page 29 Chapter 2: VTrak Installation The rail is designed to slide freely over the plate. Attach a flange to each end of the rail, with the rail on the opposite side of the flange from the two-hole bracket. Install the rail adjustment screws (included) through the flange into the rail. There are four screws for each flange.
Page 30 VTrak E-Class Product Manual Figure 5. Mounting rail installation Rack front post Rack back post Rail adjustment screw Mounting Rail Sliding plate Rail attaching screw Rail attaching screw (not included) (not included) Inside of post Inside of post...
Page 31: Installing Disk Drives
You can install any suitable disk drive into any slot in the enclosure. The diagram below shows how VTrak’s drive slots are numbered. Slot numbering is reflected in the WebPAM PROe and CLU user interfaces. Figure 6. VTrak E610f/s drive slot numbering...
Page 32: Aamux Adapter
If your VTrak has dual controllers—Fibre Channel or SAS—and you plan to install SATA drives, you must install an AAMUX adapter with each SATA drive. AAMUX adapters are available from Promise Technology. Installing Disk Drives Remove a disk drive carrier.
Page 33 Chapter 2: VTrak Installation Figure 8. Disk drive mounting holes in the drive carrier Disk drive mounting holes AAMUX adapter with AAMUX mounting holes Drive mounting holes without AAMUX Figure 9. SATA drive mounted in a drive carrier with the AAMUX adapter SATA disk drive SAS connector AAMUX adapter...
Page 34 VTrak E-Class Product Manual Figure 10.SAS drive mounted in a drive carrier SAS disk drive...
Page 35: Making Management And Data Connections
VTrak over your network using the WebPAM PROe Software. VTrak supports HTTP(S) and Telnet protocols. The VTrak E610f and E310f RAID controllers have two 4-Gb Fibre Channel (FC) connections for the data ports. See Figure 11. You can configure your VTrak for: •...
Page 36: Configuring Direct Attached Storage
On the VTrak controller, connect the Management Port to your network switch. Figure 12. Connect each Host PC’s or Server’s standard NIC to your network switch. Figure 12.SAN data and management connections. The E310f is shown. The E610f is similar Network Switch FC Switch Mgmt...
Page 37 Chapter 2: VTrak Installation Figure 13.DAS data and management connections. The E310f is shown. The E610f is similar Network Switch Mgmt Mgmt FC 1 FC 2 FC 1 FC 2 Gb/s Gb/s 115200 Gb/s Gb/s 115200 8 N 1 8 N 1...
Page 38 Configuring JBOD Expansion To expand the number of disk drives: On the E610f or E310f controller, connect the SAS connector (a subtractive- routed port) to CN1 (a table-routed port) on the I/O module of the first J300s unit. See Figure 14.
Page 39 Chapter 2: VTrak Installation Figure 15.JBOD expansion with no single point of failure Host PCs or Servers Fibre Channel Switches E310f Mgmt Mgmt FC 1 FC 2 FC 1 FC 2 Gb/s Gb/s 115200 Gb/s Gb/s 115200 8 N 1 8 N 1 J300s J300s...
Page 40: Serial Attached Scsi
VTrak E-Class Product Manual This completes management and data connections for VTrak E610f and E310f. Go to “Making Serial Cable Connections” on page 32. Serial Attached SCSI VTrak models can have one or two RAID controllers. Each controller has an Ethernet (RJ45) Management Port connector that enables you to monitor the VTrak over your network using the WebPAM PROe Software.
Page 41 Chapter 2: VTrak Installation Configuring Direct Attached Storage Direct attached storage (DAS) requires: • Two SAS HBA cards in the Host PC or Server • A network switch • A network interface card (NIC) in the Host PC or Server To establish the data path: On the VTrak controller, connect a SAS data port or a SAS data/cascade port to one of your SAS HBA cards.
Page 42 VTrak E-Class Product Manual Configuring Cascaded Storage Cascaded storage requires: • One SAS HBA card in the Host PC or Server • A network switch • A network interface card (NIC) in the Host PC or Server To establish the data path: On the VTrak controller, connect a SAS data port or a SAS data/cascade port to your SAS HBA card.
Page 43 Chapter 2: VTrak Installation Figure 19.Cascaded management and data connections. The E310s is shown. The E610s is similar Network Switch Mgmt 115200 8 N 1 VTrak Host PC or Server Mgmt 115200 8 N 1 VTrak Mgmt 115200 8 N 1 VTrak...
Page 44 VTrak E-Class Product Manual Configuring JBOD Expansion To expand the number of disk drives: On the E610s or E310s controller, connect the SAS expansion port (a subtractive-routed port) to the CN1 (a table-routed port) on one of the I/O modules of the first J300s unit. See Figure 20. Connect CN3 (a subtractive-routed port) on the first J300s unit to CN1 on one of the I/O modules of the next J300s unit.
Page 45 Chapter 2: VTrak Installation Figure 21. JBOD expansion with no single point of failure Host PCs or Servers E310s Mgmt Mgmt 115200 115200 8 N 1 8 N 1 J300s J300s J300s J300s This completes Network and Data connections for VTrak E610s and E310s. Go to “Making Serial Cable Connections”...
Page 46: Making Serial Cable Connections
Command Line Utility (CLU) on your PC to monitor and control the VTrak. On VTrak, RS232 communication goes through the RJ11 serial connector on each controller. Figure 22. Serial communication goes through the RJ11 connector. The E310f is shown. The E610f, E610s, and E310s are similar RJ11 Serial Connector Mgmt...
Page 47: Connecting The Power
Plug the power cords and switch on both power supplies on. When the power is switched on, the LEDs on the front of the VTrak will light up. Figure 23.VTrak front panel LED display. The E310f/s display is shown. The E610f/s display is similar Power FRU Status...
Page 48 VTrak E-Class Product Manual The Power/Activity LED flashes during drive activity. The Disk Status LED displays Green when a drive is present and configured. Go to “Chapter 3: VTrak Setup” on page 35.
Page 49: Chapter 3: Vtrak Setup
Chapter 3: VTrak Setup This chapter covers the following topics: • Setting up the Serial Connection (below) • Choosing DHCP or a Static IP Address (page 36) • Setting up VTrak with the CLI (page 37) • Setting up VTrak with the CLU (page 39) •...
Page 50: Choosing Dhcp Or A Static Ip Address
VTrak E-Class Product Manual Choosing DHCP or a Static IP Address When you setup your VTrak, you have the option of: • Enabling DHCP and letting your DHCP server assign the IP address to the VTrak’s virtual management port. • Specifying a static IP address for the VTrak’s virtual management port.
Page 51: Setting Up Vtrak With The Cli
Chapter 3: Setup Setting up VTrak with the CLI Type the following string to set the system date and time, then press Enter. administrator@cli> date -a mod -d 2006/08/25 -t 14:50:05 In the above example, the date and time are included as examples only. Your values will be different.
Page 52 VTrak E-Class Product Manual In the above example, the IP addresses and subnet mask are included as examples only. Your values will be different. If you prefer to let your DHCP server assign the IP addresses, type the following strings, then press Enter. administrator@cli>...
Page 53: Setting Up Vtrak With The Clu
Chapter 3: Setup Setting up VTrak with the CLU At the administrator@cli> prompt, type menu and press Enter. The CLU main menu appears. Figure 1. CLU main menu With Quick Setup highlighted, press Enter. The first Quick Setup screen enables you to make Date and Time settings. Setting system date and time Press the arrow keys to highlight System Date.
Page 54: Viewing Ip Address And Settings
VTrak E-Class Product Manual Press the backspace key to erase the current IP Address. Type the new IP Address. Follow the same procedure to specify the Subnet Mask, Gateway IP Address and DNS Server IP Address. If you do not have a DNS server, skip the DNS Server IP address. Press Ctrl-A to save your settings.
Page 55: Exiting The Clu
Chapter 3: Setup Making Manual Settings From the CLU Main Menu, highlight Network Management and press Enter. Highlight Maintenance Mode Network Configuration and press Enter. Highlight the controller you want and press Enter. Highlight DHCP and press the spacebar to toggle to Disabled. Highlight each of the following and press the backspace key to erase the current value, then type the new value.
Page 56: Creating Disk Arrays With Webpam Proe
VTrak E-Class Product Manual Creating Disk Arrays with WebPAM PROe Note You can also use the CLU to create disk arrays and logical drives. See Chapter 5 of the VTrak E-Class Product Manual for more information. Setting up disk arrays with WebPAM PROe consists of the following actions: •...
Page 57 Chapter 3: Setup When the log-in screen (Figure 2) appears: • Type administrator in the User Name field. • Type password in the Password field. • Click the Login button. The User Name and Password are case sensitive. Click the Login button. Figure 2.
Page 58: Selecting A Language
VTrak E-Class Product Manual Selecting a Language WebPAM PROe displays in English, German, French, Italian, Japanese, Chinese Traditional, Chinese Simple, and Korean. Click Language on the WebPAM PROe Header. The language list appears in the Header. Click on the language you prefer. The WebPAM PROe user interface displays in the selected language.
Page 59 Chapter 3: Setup Automatic When you choose the Automatic option, the following parameters appear on the screen: • Disk Arrays – The number of physical drives in the disk array, their ID numbers, configurable capacity, and the number of logical drives to be created •...
Page 60 VTrak E-Class Product Manual Express When you choose the Express option, a set of characteristics and options appears on the screen. Check the boxes to select any one or a combination of: • Redundancy – The array will remain available if a physical drive fails •...
Page 61 Chapter 3: Setup Advanced Note For an explanation of the parameters under the Advanced option, see “Chapter 7: Technology Background” on page 231. When you choose the Advanced option, the Step 1 – Disk Array Creation screen displays. Step 1 – Disk Array Creation Enter a name for the disk array in the field provided.
Page 62: Logging Out Of Webpam Proe
VTrak E-Class Product Manual 512 B, 1 KB, 2 KB, and 4 KB are available. 512 B is the default. 12. Specify a Read (cache) Policy from the dropdown menu. Read Cache, Read Ahead Cache, and No Cache are available. Read Ahead is the default.
Page 63: Using Webpam Proe Over The Internet
Obtaining a Security Certificate Promise Technology provides a default security certificate for the web server as well as for internal data communication. However, in most cases it is better to install and verify your own certificate. And, if possible, verify your certificate through a certificate authority, such as Verisign or Thwate.
Page 64 VTrak E-Class Product Manual...
Page 65: Chapter 4: Management With Webpam Proe
Chapter 4: Management with WebPAM PROe This chapter covers the following topics: • Logging into WebPAM PROe • Importing a User Database (page 52) (page 99) • Selecting a Language (page 54) • Updating the Firmware (page 100) • Perusing the Interface (page 55) •...
Page 66: Logging Into Webpam Proe
VTrak E-Class Product Manual Logging into WebPAM PROe In order to log into WebPAM PROe, you must first setup a network connection between your Host PC and the VTrak subsystem, as described in “Chapter 3: VTrak Setup” on page 35. To log into WebPAM PROe: Launch your Browser.
Page 67 Chapter 4: Management with WebPAM PROe Figure 1. The WebPAM PROe log-in screen...
Page 68: Selecting A Language
VTrak E-Class Product Manual Selecting a Language WebPAM PROe displays in English, German, French, Italian, Japanese, Chinese Traditional, Chinese Simple, and Korean. Click Language the WebPAM PROe Header. The language list appears in the Header. Click the language you prefer. The WebPAM PROe user interface displays in the selected language.
Page 69: Perusing The Interface
Chapter 4: Management with WebPAM PROe Perusing the Interface WebPAM PROe is browser-based RAID management software with a graphic user interface. Figure 3. WebPAM PROe interface There are four major parts to the graphic user interface: • Header (see page 56) •...
Page 70: Using The Header
VTrak E-Class Product Manual Using the Header The Header contains the following items: • Language – To change languages, see “Selecting a Language” on page 54. • View – To view the Event Frame, see “Viewing the Event Frame” on page 58.
Page 71: Using Tree View
Chapter 4: Management with WebPAM PROe Using Tree View Tree View enables you to navigate around all components of the Subsystem, including Fibre Channel or SAS management, network and service management, RAID controller, enclosure, physical drives, disk arrays, logical drives, and spare drives.
Page 72: Using Management View
VTrak E-Class Product Manual Using Management View Management View provides the actual user interface with the VTrak, including creation, maintenance, deletion, and monitoring of disk arrays and logical drives. Function Tabs control specific actions and processes. This window changes depending on which item you select in Tree View and which tab you select in Management View itself.
Page 73: Logging Out Of Webpam Proe
Chapter 4: Management with WebPAM PROe Logging out of WebPAM PROe There are two ways to log out of WebPAM PROe: • Close your browser window • Click Logout the WebPAM PROe banner (below Figure 8. Clicking “Logout” in the Header) Clicking Logout brings you back to the Login Screen.
Page 74: Working With The Storage Network
VTrak E-Class Product Manual Working with the Storage Network When you log into WebPAM PROe, you access a specific VTrak subsystem. See “Logging into WebPAM PROe” on page 52. The Storage Network feature enables you to access all of the VTrak subsytems with a Management Port connection to your network.
Page 75: Working With Subsystems
Chapter 4: Management with WebPAM PROe Working with Subsystems A VTrak subsystem is identified by its Management Port IP address. Subsystem functions include: • Viewing Subsystem Information (page 61) • Saving Subsystem Configuration (page 62) • Setting an Alias for the Subsystem (page 62) •...
Page 76: Saving Subsystem Configuration
VTrak E-Class Product Manual Saving Subsystem Configuration To save the subsystem's configuration and status information to text file on your Host PC: In Tree View, click the Subsystem icon. On the Information tab, click the Save button. Direct your browser where to save the configuration and status file. Setting an Alias for the Subsystem An alias is optional.
Page 77: Setting Subsystem Date And Time
Chapter 4: Management with WebPAM PROe In Management View, click the Settings tab. Do one of the following actions: • To enable Cache Mirroring, check the Cache Mirroring box. • To disable Cache Mirroring, uncheck the Cache Mirroring box. Click the Submit button. Restart the subsystem.
Page 78: Saving The Runtime Event Log
VTrak E-Class Product Manual • Event ID – The hexadecimal number that identifies the specific type of event • Severity – Information, Warning, Minor, Major, Critical, and Fatal. The severity level is user-specified. See “Setting-up User Event Subscriptions” on page 73. •...
Page 79: Viewing Nvram Events
Chapter 4: Management with WebPAM PROe Viewing NVRAM Events NVRAM Events lists information about the 63 most recent important events. NVRAM events are stored in non-volatile memory. To view runtime events: In Tree View, click the Subsystem icon. In Management View, click the Events tab dropdown menu and select System Events in NVRAM.
Page 80: Clearing Nvram Events
VTrak E-Class Product Manual Clearing NVRAM Events To clear the NVRAM event log: In Tree View, click the Subsystem icon. In Management View, click the Events tab dropdown menu and select System Events in NVRAM. Click the Clear Event Log button. In the Confirmation dialog box, type confirm and click the OK button.
Page 81: Running Background Activities
Chapter 4: Management with WebPAM PROe • PDM – Looks for bad blocks the physical drives of disk arrays • Transition – Returns a revertible spare drive to spare status The rates are defined as follows: • Low – Fewer resources to activity, more to data read/write. •...
Page 82: Running Media Patrol
VTrak E-Class Product Manual Running Media Patrol Media Patrol checks the magnetic media on physical drives. When it finds the specified number of bad blocks, it will trigger PDM. See “Making Background Activity Settings” on page 66 and “Running PDM” on page 68. You can schedule Media Patrol to run automatically, see “Scheduling an Activity”...
Page 83: Scheduling An Activity
Chapter 4: Management with WebPAM PROe Scheduling an Activity To set a scheduled activity for this subsystem: Click the Subsystem icon Tree View. From the dropdown menu on the Scheduler tab, choose an item: • Media Patrol. See “Running Media Patrol” on page 68 •...
Page 84: Deleting A Scheduled Activity
VTrak E-Class Product Manual Note You can schedule only ONE Redundancy Check for each logical drive. Click the Submit button. Deleting a Scheduled Activity To delete a scheduled activity for this subsystem: Click the Subsystem icon Tree View. From the dropdown menu on the Scheduler tab, choose Delete Schedules. Check the box to the left of the schedule you want to delete.
Page 85: Renewing The Lock
Chapter 4: Management with WebPAM PROe Click the Lock tab in Management View. Click the Lock option. Enter a time interval between 1 and 1440 minutes (one day) that you want the lock to stay active. Click the Submit button. Renewing the Lock The lock prevents other sessions (including by the same user) from making a configuration change to the controller until the lock expires or a forced unlock is...
Page 86: Managing Users
VTrak E-Class Product Manual Managing Users User Management includes all functions dealing with user accounts. Functions include: • Viewing User Information (page 72) • Making User Settings (page 72) • Making Your Own User Settings (page 73) • Setting-up User Event Subscriptions (page 73) •...
Page 87: Making Your Own User Settings
Chapter 4: Management with WebPAM PROe • Enter or change the email address. • From the Privilege dropdown menu, choose a new level. See “List of User Privileges” on page 75 Click the Submit button. The Administrator or Super User can change another user’s password. See “Changing Another User’s Password”...
Page 88: Changing Another User's Password
VTrak E-Class Product Manual • Fatal – Non-Recoverable error or failure has occurred • None – Deactivates this event for notification purposes Click the Submit button. The user’s account must have an email address. See “Making User Settings” on page 72. For information about the email service, see “Making Email Settings”...
Page 89: Creating A User
Chapter 4: Management with WebPAM PROe Click the Submit button. Creating a User To create a user: Log into WebPAM PROe as the Administrator or a Super User. Click the Subsystem icon in Tree View. Click the Administrative Tools icon. Click the User Management icon.
Page 90: Deleting A User
VTrak E-Class Product Manual Deleting a User There will always be at least one Super User account. You cannot delete the user account you used to log in. To delete a user: Log into WebPAM PROe as the Administrator or a Super User. Click the Subsystem icon in Tree View.
Page 91: Managing The Network Connection
Chapter 4: Management with WebPAM PROe Managing the Network Connection The network connection deals with network connections to the VTrak’s Management Ports. Functions include: • Making Subsystem Management Port Settings (page 77) • Making Controller Management Port Settings (page 77) Making Subsystem Management Port Settings The VTrak subsystem has a virtual management port.
Page 92 VTrak E-Class Product Manual Click the Maintenance Mode tab in Management View. Click the Port Configuration link for Controller 1 or 2. To enable DHCP, check the DHCP box. When DHCP is NOT enabled, enter: • Primary IP address • Primary subnet mask •...
Page 93: Managing Fibre Channel Connections
Chapter 4: Management with WebPAM PROe Managing Fibre Channel Connections This feature pertains to VTrak Fibre Channel models. Functions include: • Viewing Fibre Channel Node Information (page 79) • Viewing Fibre Channel Port Settings (page 79) • Making Fibre Channel Port Settings (page 80) •...
Page 94: Making Fibre Channel Port Settings
VTrak E-Class Product Manual • Fabric WWPN – World Wide Port Name (appears when connected to a switch) • Current Speed – 4 Gb/s, 2 Gb/s, or 1 Gb/s • Link Type – Long-wave laser, short-wave laser or electrical • Symbolic Name –...
Page 95: Viewing Fibre Channel Port Statistics
Chapter 4: Management with WebPAM PROe Port Setting Information The table below shows the type of attached topology you will achieve based on your connection type and the configured topology you select. Fibre Channel Attached Topology Configured Topology Connection Type N-Port NL-Port Switch...
Page 96: Viewing Fibre Channel Logged-In Devices
VTrak E-Class Product Manual Click the Subsystem icon in Tree View. Click the Administrative Tools icon. Click the Fibre Channel Management icon. Click the SFP tab in Management View. The SFP information for all Fibre Channel ports is shown. SFP Information •...
Page 97: Adding An Initiator
Chapter 4: Management with WebPAM PROe To view a list of recognized initiators: Click the Subsystem icon in Tree View. Click the Administrative Tools icon. Click the Fibre Channel Management icon. Click the Initiator tab in Management View. A Fibre Channel switch will also display as an initiator in the list. If your Host PC's Fibre Channel HBA is connected to the VTrak directly (not though a Fibre Channel switch), the initiator will NOT display in the initiator list.
Page 98: Managing Sas Connections
VTrak E-Class Product Manual Managing SAS Connections This feature pertains to VTrak Serial Attached SCSI models. Functions include: • Viewing SAS Port Information (page 84) • Making SAS Port Settings (page 84) • Viewing SAS Port Statistics (page 85) • Viewing SAS Initiators (page 85) Viewing SAS Port Information A SAS Controller can have one or two SAS channels.
Page 99: Viewing Sas Port Statistics
Chapter 4: Management with WebPAM PROe Click the Subsystem icon in Tree View. Click the Administrative Tools icon. Click the SAS Management icon. In Management View, click the Port 1 or Port 2 link. From the Cable Signal Strength dropdown menu, choose a value. The range is 1 to 8.
Page 100 VTrak E-Class Product Manual Adding an Initiator To add an initiator to the VTrak’s initiator list: Check the box to the left of the initiator. Click the Add to Initiator List button. The initiator appears under Storage Services. See page 87. You can then use the initiator to create a LUN.
Page 101: Managing Storage Services
Chapter 4: Management with WebPAM PROe Managing Storage Services Storage services deal with initiators and LUN mapping for Fibre Channel models and for Serial Attached SCSI models. LUN masking is the process of applying a LUN Map so that each initiator can only access the LUNs specified for it. Features include: •...
Page 102: Deleting An Initiator
VTrak E-Class Product Manual Deleting an Initiator To delete an initiator: Click the Subsystem icon in Tree View. Click the Administrative Tools icon. Click the Storage Services icon. Click the Initiators tab in Management View. From the Initiators tab dropdown menu, select Delete Initiators. Check the box to the left of the initiator you want to delete.
Page 103: Editing A Lun Map
Chapter 4: Management with WebPAM PROe Select an initiator from the Initiator dropdown list. Or enter the initiator’s name in the Initiator Name field. Note that the initiator name you input must match exactly in order for the connection to work. In the LUN Mapping &...
Page 104: Managing Software Services
VTrak E-Class Product Manual Managing Software Services Software Services include the following functions: • Making Email Settings (page 90) • Making SLP Settings (page 91) • Making Web Server Settings (page 91) • Making Telnet Settings (page 93) • Making SNMP Settings (page 93) •...
Page 105: Making Slp Settings
Chapter 4: Management with WebPAM PROe • Click on the Automatic option to start the service automatically during system startup. Recommended. • Click on the Manual option to start the service manually (the service does not start during system startup). Click on the Submit button.
Page 106 VTrak E-Class Product Manual To make Web Server settings: Click the Subsystem icon in Tree View. Click the Administrative Tools icon. Click the Web Server Setting link in Management View. Enter the HTTP Port number. 80 is the default. Enter Session Time Out interval. This setting causes WebPAM PROe to time-out after a period of inactivity.
Page 107: Making Telnet Settings
Chapter 4: Management with WebPAM PROe Making Telnet Settings VTrak’s Telnet service enables you to access VTrak’s Command Line Interface (CLI) through a network connection. To make Telnet settings: Click the Subsystem icon in Tree View. Click the Administrative Tools icon.
Page 108 VTrak E-Class Product Manual Click the Administrative Tools icon. Click the SNMP Management link in Management View. Enter the SNMP Port number. 161 is the default. Enter a System Name. There is no default name. Enter a System Location. USA is the default. Enter a System Contact (the email address of the administrator or other individual).
Page 109: Making Cim Settings
Chapter 4: Management with WebPAM PROe Changing the Startup Setting Under Startup Type: • Click on the Automatic option to start the service automatically during system startup. Recommended. • Click on the Manual option to start the service manually (the service does not start during system startup).
Page 110: Making Netsend Settings
VTrak E-Class Product Manual Click the Submit button. Changing the Startup Setting Under Startup Type: • Click on the Automatic option to start the service automatically during system startup. Recommended. • Click on the Manual option to start the service manually (the service does not start during system startup).
Page 111 Chapter 4: Management with WebPAM PROe Deleting Netsend Recipients To delete a Netsend recipient: Highlight the recipient you want to delete in the recipient list. Click the Delete button to remove the recipient from the list. Click the Submit button. Click OK in the confirmation box.
Page 112: Exporting The User Database
VTrak E-Class Product Manual Exporting the User Database You can export the User Database file to share user information and settings among multiple VTrak subsystems. The Export action saves a text file a designated folder the Host PC. From there, you can import the User Database file to other VTrak subsystems.
Page 113: Importing A User Database
Chapter 4: Management with WebPAM PROe Importing a User Database Caution Do NOT use this function to update the VTrak firmware. The Software Management–Import tab enables you to import the User Database file from the Host PC's file system to the VTrak subsystem. When you make user settings to one VTrak, you can export the User Database file to the Host PC.
Page 114: Updating The Firmware
VTrak E-Class Product Manual Updating the Firmware This procedure is covered in Chapter 6: Maintenance. See “Updating the Firmware in WebPAM PROe” on page 213 for instructions.
Page 115: Restoring Factory Defaults
Chapter 4: Management with WebPAM PROe Restoring Factory Defaults VTrak includes a function to restore the default settings to its Firmware and Software settings. Caution The action of restoring default settings can disrupt your VTrak functions. Use this feature only when necessary and only the settings that must reset to default in order to set them correctly.
Page 116: Clearing Statistics
VTrak E-Class Product Manual Clearing Statistics The Clear Statistics function clears statistical data on controllers, Fibre Channel ports, SAS ports, physical drives, and logical drives. To clear statistical data: Click the Subsystem icon in Tree View. Click the Administrative Tools icon.
Page 117: Shutting Down The Subsystem
Chapter 4: Management with WebPAM PROe Shutting Down the Subsystem You can only do part of this function in WebPAM PROe. Additional action is required, as described below. To shutdown the subsystem: Click the Subsystem icon in Tree View. Click the Administrative Tools icon.
Page 118: Restarting The Subsystem
VTrak E-Class Product Manual Restarting the Subsystem You can only do part of this function in WebPAM PROe. Additional action is required, as described below. To restart the subsystem Click the Subsystem icon in Tree View. Click the Administrative Tools icon.
Page 119: Managing Controllers
Chapter 4: Management with WebPAM PROe Managing Controllers The RAID controllers are the heart of the VTrak subsystem. VTrak E-Class models have one or two controllers. Management of Controllers includes the following functions: • Viewing the Controllers (page 105) • Locating a Controller (page 105) •...
Page 120: Viewing Controller Information
VTrak E-Class Product Manual Figure 9. The VTrak E610f and E310f controller LEDs Mgmt FC 1 FC 2 Gb/s Gb/s 115200 8 N 1 Status LED Dirty Cache LED Figure 10.The VTrak E610s and E310s controller LEDs Mgmt 115200 8 N 1...
Page 121: Viewing Controller Statistics
Chapter 4: Management with WebPAM PROe Upgradable items You can upgrade the following items: • Boot loader Version • Firmware Version number • Software Version number • Memory Size See “Chapter 6: Maintenance” on page 213. Viewing Controller Statistics To view controller statistics: Click the Subsystem icon in Tree View.
Page 122: Clearing An Orphan Watermark
VTrak E-Class Product Manual • Enter a polling interval (1 to 1440 minutes) in SMART Polling Interval field. • Check the Coercion Enabled box to enable disk drive capacity coercion. When disk drives of different capacities are used in the same array, coercion reduces the usable capacity of the larger disk drive(s) in order to match the smallest capacity drive.
Page 123 Chapter 4: Management with WebPAM PROe The changes take effect immediately. If your subsystem has two controllers, clearing a condition on one controller will automatically apply to the other controller.
Page 124: Managing Enclosures
VTrak E-Class Product Manual Managing Enclosures On VTrak E-Class, enclosures include the main VTrak subsystem or Head Unit as well as additional enclosures that are connected to it through cascading or expansion. Enclosure Management includes the following functions: • Viewing the Enclosures (page 110) •...
Page 125: Viewing Enclosure Topology
Chapter 4: Management with WebPAM PROe Figure 11. VTrak E610f and E610s front view Drive Carrier LEDs Drive Carriers Power and Status LEDs Figure 12.VTrak E310f and E310s front view Drive Carrier LEDs Drive Carriers Power and Status LEDs Figure 13.VTrak drive carrier LEDs...
Page 126: Viewing Enclosure Information
VTrak E-Class Product Manual click the Topology tab in Management View. Enclosure topology refers to the manner in which the data paths among the enclosures are connected: • Individual Subsystem • JBOD Expansion – One VTrak E-Class subsystem plus one or more JBOD expansion subsystems, managed through one subsystem or head unit •...
Page 127: Viewing Fru Vpd Information
Chapter 4: Management with WebPAM PROe • Enclosure Warning Temperature Threshold • Enclosure Critical Temperature Threshold • Controller Warning Temperature Threshold • Controller Critical Temperature Threshold Click the Submit button. The changes take effect immediately. Viewing FRU VPD Information FRU VPD refers to Vital Product Data (VPD) information about Field Replaceable Units (FRU) in the enclosure.
Page 128: Reconditioning A Battery
VTrak E-Class Product Manual cache is set to Write Thru. After reconditioning, the cache is reset to Write Back. See “Making Controller Settings” on page 107. If a battery reaches the threshold temperature while charging or discharging, the charge or discharge pauses and the blower runs at high speed until the battery temperature falls below the threshold.
Page 129: Making Buzzer Settings
Chapter 4: Management with WebPAM PROe Click the Enclosure icon. Click on the Buzzer tab in Management View. Click the Mute button. The buzzer goes silent. If another trigger event occurs, the buzzer will sound again. Making Buzzer Settings To make buzzer settings: Click the Subsystem icon in Tree View.
Page 130: Managing Physical Drives
VTrak E-Class Product Manual Managing Physical Drives Managing Physical Drives deals with the physical disk drives installed in the VTrak subsystem enclosure, including the following functions: • Viewing a List of Physical Drives (page 116) • Identifying a Physical Drive (page 116) •...
Page 131: Viewing Physical Drive Information
Chapter 4: Management with WebPAM PROe Click the Enclosures icon. Click the Enclosure icon. Click the Physical Drives icon. Click the Global Settings tab in Management View. Make the settings as needed. For SATA drives, check the boxes to enable: •...
Page 132: Viewing Physical Drive Statistics
VTrak E-Class Product Manual Adjustable Items • Write Cache • Read Look Ahead Cache • Read Cache – SAS drive only • Command Queuing • DMA Mode – SATA drives only See “Making Global Physical Drive Settings” on page 116. Viewing Physical Drive Statistics To view physical drive statistics: Click the Subsystem...
Page 133: Clearing Stale And Pfa Conditions
Chapter 4: Management with WebPAM PROe Clearing Stale and PFA Conditions The Clear tab only appears when those conditions are present. • Stale – The physical drive contains obsolete disk array information. • PFA – The physical drive has errors resulting in a prediction of failure. Be sure you have corrected the condition by a physical drive replacement, rebuild operation, etc., first.
Page 134 VTrak E-Class Product Manual Important Forcing a physical drive offline will cause your logical drives to become degraded. If Auto Rebuild is enabled and a spare drive is available, the disk array will begin rebuilding itself automatically. To force a physical drive offline or online: Click the Subsystem icon in Tree View.
Page 135: Managing Disk Arrays
Chapter 4: Management with WebPAM PROe Managing Disk Arrays Disk Array Management includes the following functions: • Viewing Disk Arrays (page 121) • Creating a Disk Array (page 121) • Deleting a Disk Array (page 125) • Viewing Disk Array Information (page 126) •...
Page 136: Creating A Disk Array – Automatic
VTrak E-Class Product Manual Creating a Disk Array – Automatic The Disk Array Automatic Creation option enables you to create a new disk array following a default set of parameters. One logical drive will be made automatically when you create the disk array. To create a Disk Array using the Automatic function: Click the Subsystem icon in Tree View.
Page 137: Creating A Disk Array – Advanced
Chapter 4: Management with WebPAM PROe Click the Create tab in Management View. From the Create tab dropdown menu, select Express. Check the boxes to select any one or combination of: • Redundancy – The array will remain available if a physical drive fails •...
Page 138 VTrak E-Class Product Manual when you create the disk array. If you select less than the total available capacity, you can use the remaining space to create additional logical drives at a later time. If you are uncertain about choosing parameters for your disk array, use the Express or Automatic option to create your disk array.
Page 139: Deleting A Disk Array
Chapter 4: Management with WebPAM PROe 14. Specify a Sector size from the dropdown menu. 512 B, 1 KB, 2 KB, and 4 KB are available. 512 B is the default. 15. Specify a Read (cache) Policy from the dropdown menu. Read Cache, Read Ahead Cache, and No Cache are available.
Page 140: Viewing Disk Array Information
VTrak E-Class Product Manual Click the Delete tab in Management View. Check the box to the left of the disk array you want to delete. Click the Submit button. In the confirmation box, type the word confirm in the field provided. Click the OK button.
Page 141: Making Disk Array Settings
Chapter 4: Management with WebPAM PROe • Media Patrol – Enabled or disabled. • PDM – Enabled or disabled. See “Making Disk Array Settings” on page 127. Making Disk Array Settings To make Disk Array settings: Click the Subsystem icon in Tree View. Click the Disk Arrays icon.
Page 142 VTrak E-Class Product Manual For more information on axles, see “RAID 50 Axles” on page 238 or “RAID 60 Axles” on page 240. Enter a capacity and select unit of measure (MB, GB, TB). The default value is the available capacity of the disk array. You can use this value or any lesser amount.
Page 143: Deleting A Logical Drive
Chapter 4: Management with WebPAM PROe Deleting a Logical Drive Caution All data the logical drive will be lost. Back up any valuable data before deleting the logical drive. To delete a logical drive: Click the Subsystem icon in Tree View. Click the Disk Arrays icon.
Page 144: Rebuilding A Disk Array
VTrak E-Class Product Manual From the dropdown menu the Background Activities tab, select Start Migration. Highlight physical drives you want in the disk array from the Available list and press the >> button to move them to the Selected list. You can also double-click them to move them.
Page 145: Running Media Patrol On A Disk Array
Chapter 4: Management with WebPAM PROe If there are multiple disk arrays, choose the icon with the yellow !. From the dropdown menu the Background Activity tab, select Start Rebuild. Select the Source physical drive. This is a remaining functional physical drive in the disk array. Select the Target physical drive.
Page 146: Transitioning A Disk Array
VTrak E-Class Product Manual Click the Disk Array icon. Click the Background Activities tab in Management View. From the dropdown menu the Background Activities tab, choose Start PDM. In the next screen, select the Source and Target physical drives. The suspect physical drive is the source. The replacement physical drive is the target.
Page 147 Chapter 4: Management with WebPAM PROe Important Before you can use this feature, the disk array’s Operational Status must be OK. To prepare a disk array for transport: Click the Subsystem icon in Tree View. Click the Disk Arrays icon. Click the Disk Array icon.
Page 148: Managing Logical Drives
VTrak E-Class Product Manual Managing Logical Drives Logical drives are made from disk arrays. In the Tree, you can see a graphic representation of the logical drives that belong to each array. You can see a summary of all logical drives in the subsystem under Logical Drive Summary. Logical drive management includes the following functions: •...
Page 149: Viewing Logical Drive Information
Chapter 4: Management with WebPAM PROe However, the logical drive has lost redundancy (fault tolerance). You must determine the cause of the problem and correct it. • Offline – This condition arises as the result of a second physical drive failure. An Offline logical drive is not accessible but some or all of your data may remain intact.
Page 150: Viewing Logical Drive Statistics
VTrak E-Class Product Manual Viewing Logical Drive Statistics To view information for a single logical drive: Click the Subsystem icon in Tree View. Click the Disk Arrays icon. Click the Disk Array icon. Click the Logical Drives icon Click the Logical Drive icon.
Page 151: Initializing A Logical Drive
Chapter 4: Management with WebPAM PROe 11. Click the Submit button. Initializing a Logical Drive Initialization is done to logical drives after they are created from a disk array. Initialization sets all data bits in the logical drive to zero. The action is useful because there may be residual data the logical drives left behind from earlier configurations.
Page 152: Viewing The Logical Drive Check Table
VTrak E-Class Product Manual Redundancy Check can also correct inconsistencies. You can also schedule a Redundancy Check. See “Scheduling an Activity” on page 69. Redundancy Check a Logical Drive: Click the Subsystem icon in Tree View. Click the Logical Drive Summary icon.
Page 153: Making Logical Drive Lun Settings
Chapter 4: Management with WebPAM PROe If there are entries, they are listed as follows: • Entry Number – A number assigned to each block of entry. • Table Type – Read Check, Write Check or Inconsistent Block (see below). •...
Page 154 VTrak E-Class Product Manual Notes • Obtain the initiator name from the initiator utility on your host system. • The initiator name you input must match exactly in order for the connection to work. LUN Mapping Parameters • Initiator Name •...
Page 155: Managing Spare Drives
Chapter 4: Management with WebPAM PROe Managing Spare Drives When a physical drive in a disk array fails and a spare drive of adequate capacity is available, the disk array will begin to rebuild automatically using the spare drive. See “Critical & Offline Disk Arrays” on page 289. Spare drive management includes the following functions: •...
Page 156: Creating A Spare Drive
VTrak E-Class Product Manual Click the Spare Drive icon. In Management View, the Enclosure Front View diagram appears with the location of the spare drive highlighted. Creating a Spare Drive Important • There must be an unconfigured physical drive available for selection as a spare drive.
Page 157: Deleting Spare Drive
Chapter 4: Management with WebPAM PROe Deleting Spare Drive Note If an existing spare drive has the wrong parameters for your needs, click the Settings tab to change the parameters rather than delete the spare drive and create a new one. To delete a spare drive: Click the Subsystem icon in Tree View.
Page 158: Running Spare Check
VTrak E-Class Product Manual Running Spare Check Spare Check verifies the operational status of your spare drives. You can also schedule a Spare Check. See “Scheduling an Activity” on page 69. To check a spare drive: Click the Subsystem icon in Tree View. Click the Spare Drives icon.
Page 159: Working With The Logical Drive Summary
Chapter 4: Management with WebPAM PROe Working with the Logical Drive Summary The Logical Drive Summary displays a list of all logical drives in the VTrak enclosure plus the expanded or cascaded enclosures. This list does not arrange the logical drives under the disk array to which they belong nor under the enclosure in which they are located.
Page 160 VTrak E-Class Product Manual...
Page 161: Chapter 5: Management With The Clu
Chapter 5: Management with the CLU This chapter covers the following topics: • Logging into the CLU (page 148) • Working with the Event Viewer (page 188) • Running Quick Setup (page 151) • Managing Spare Drives (page 190) • Managing the Subsystem (page 152) •...
Page 162: Logging Into The Clu
VTrak E-Class Product Manual Logging into the CLU There are two connections methods for the CLU: • Serial – Requires a null-modem cable to connect the serial ports on the Host PC and VTrak • Telnet – Requires a network connection between the Host PC and VTrak’s Management Port Making a Serial Connection Before you begin, be sure the null modem cable is connected between the Host...
Page 163 Chapter 5: Management with the CLU Figure 4. The CLU main menu Quick Setup – A sequence of four steps to setup System Date & Time, Management Port, and RAID Configuration. Subsystem Management – View controller information, lock/unlock the controller, set date and time, and monitor the enclosure. Physical Drive Management –...
Page 164: Accessing Online Help
VTrak E-Class Product Manual Background Activity – Settings for Media Patrol, Auto Rebuild, Rebuild, Migration, PDM, Transition, Synchronization, Initialization, Redundancy Check rate, and thresholds. Event Viewer – View the event logs. Additional Info and Management – Spare Drives, LUN Mapping, User management, EMail, SLP, Webserver, Telnet, SNMP, CIM, and Netsend settings, firmware flash, clear statistics and restore factory default settings.
Page 165: Running Quick Setup
Chapter 5: Management with the CLU Running Quick Setup Quick Setup is discussed under “Setting up the Serial Connection” on page 35.
Page 166: Managing The Subsystem
VTrak E-Class Product Manual Managing the Subsystem Subsystem Management includes the following functions: • Setting an Alias for the Subsystem (page 152) • Setting Redundancy for the Subsystem (page 152) • Setting Cache Mirroring for the Subsystem (page 152) • Running Media Patrol (page 153) •...
Page 167: Locking Or Unlocking The Subsystem
Chapter 5: Management with the CLU Highlight Cache Mirroring and press the spacebar to toggle between Enabled and Disabled. Press Ctrl-A to save your settings. Restart the subsystem. See “Restarting the Subsystem” on page 211. Notes • If you disable Cache Mirroring, LUN Affinity will be enabled automatically.
Page 168: Setting Subsystem Date And Time
VTrak E-Class Product Manual Resetting the Lock To reset the lock with a new time: From the Main Menu, highlight Subsystem Management and press Enter. Highlight Lock Management and press Enter. In the Lock Time field, type a lock time in minutes. 1 to 1440 minutes (24 hours) Highlight Renew and press Enter.
Page 169: Managing The Controllers
Chapter 5: Management with the CLU Managing the Controllers Controller Management includes the following functions: • Viewing Controller Information (page 155) • Clearing an Orphan Watermark (page 155) • Making Controller Settings (page 156) • Locating the Controller (page 157) Viewing Controller Information Controller Management includes information, settings and statistics.
Page 170: Making Controller Settings
VTrak E-Class Product Manual Making Controller Settings If your subsystem has two controllers, any settings you make to one controller will automatically apply to the other controller. To make Controller settings: From the Main Menu, highlight Subsystem Management and press Enter. Highlight Controller Management and press Enter.
Page 171: Locating The Controller
Chapter 5: Management with the CLU Locating the Controller To locate this controller: From the Main Menu, highlight Subsystem Management and press Enter. Highlight Controller Management and press Enter. Highlight the controller you want and press Enter. Highlight Controller Settings and press Enter. Highlight Locate Controller and press Enter.
Page 172: Managing The Enclosure
VTrak E-Class Product Manual Managing the Enclosure Enclosure Management includes the following functions: • Viewing Enclosure Information (page 158) • Viewing Power Supply Status (page 158) • Locating a Power Supply (page 159) • Viewing Blower Status (page 159) • Viewing Voltage Sensor Status (page 159) •...
Page 173: Locating A Power Supply
Chapter 5: Management with the CLU Locating a Power Supply To locate a power supply: From the Main Menu, highlight Subsystem Management and press Enter. Highlight Enclosure Management and press Enter. Highlight Power Supplies and press Enter. Highlight Locate Power Supply and press Enter. The LED on the selected power supply blinks for one minute.
Page 174: Setting Temperature Thresholds
VTrak E-Class Product Manual Setting Temperature Thresholds To change temperature thresholds: From the Main Menu, highlight Subsystem Management and press Enter. Highlight Enclosure Management and press Enter. Highlight Enclosure Settings and press Enter. Highlight the Temperature Warning threshold you want to change. Press the backspace key to erase the current value.
Page 175: Locating An Enclosure
Chapter 5: Management with the CLU controller before reconditioning is finished, the battery is charged to 100%, then reconditioning starts again. Reconditioning a Battery To recondition the subsystem battery: From the Main Menu, highlight Subsystem Management and press Enter. Highlight Enclosure Management and press Enter. Highlight Batteries and press Enter.
Page 176: Making Global Physical Drive Settings
VTrak E-Class Product Manual Managing Physical Drives Physical Drive Management includes the following functions: • Making Global Physical Drive Settings (page 162) • Setting an Alias (page 163) • Viewing Advanced Information (page 163) • Viewing Physical Drive Statistics (page 163) •...
Page 177: Setting An Alias
Chapter 5: Management with the CLU Setting an Alias An alias is optional. To set an Alias for a physical drive: From the Main Menu, highlight Physical Drive Management and press Enter. Highlight the physical drive of your choice and press Enter. Type an alias into the Alias field.
Page 178: Forcing A Physical Drive Offline Or Online
VTrak E-Class Product Manual After you clear a PFA error, watch for another PFA error to appear. If it does, replace the physical drive. Forcing a Physical Drive Offline or Online This function enables you to force an: • Online physical drive to go Offline •...
Page 179: Creating A Disk Array
Chapter 5: Management with the CLU Managing Disk Arrays Disk Array Management includes the following functions: • Creating a Disk Array (page 165) • Deleting a Disk Array (page 169) • Viewing Disk Array Information (page 170) • Setting an Alias for a Disk Array (page 170) •...
Page 180: Creating A Disk Array – Automatic
VTrak E-Class Product Manual Creating a Disk Array – Automatic To create a disk array using the Automatic feature: From the Main Menu, highlight Disk Array Management and press Enter. Highlight Create New Array and press Enter. Highlight Configuration Method and press the spacebar to toggle to Automatic.
Page 181: Creating A Disk Array – Express
Chapter 5: Management with the CLU Creating a Disk Array – Express To create a disk array using the Express feature: From the Main Menu, highlight Disk Array Management and press Enter. Highlight Create New Array and press Enter. Highlight Configuration Method and press the spacebar to toggle to Express. Highlight Configuration Method and press to spacebar to select each of the following characteristics for your disk array: •...
Page 182: Creating A Disk Array – Advanced
VTrak E-Class Product Manual Creating a Disk Array – Advanced For more information on the choices below, see “Chapter 7: Technology Background” on page 231. To create a disk array using the Advanced feature: From the Main Menu, highlight Disk Array Management and press Enter. Highlight Create New Array and press Enter.
Page 183: Deleting A Disk Array
Chapter 5: Management with the CLU 18. Highlight Save Logical Drive and press Enter. 19. Review logical drive(s) you are about to create for your new array. Then do one of the following actions: • If you agree with the logical drive(s) as specified, highlight Complete Disk Array Creation and press Enter.
Page 184: Setting An Alias For A Disk Array
VTrak E-Class Product Manual Viewing Disk Array Information From the Main Menu, highlight Disk Array Management and press Enter. Highlight the disk array you want and press Enter. The information and settings screen appears. Highlight any of the following and press Enter to view a list of: •...
Page 185: Accepting An Incomplete Array
Chapter 5: Management with the CLU Maximum of 32 characters. Use letters, numbers, space between words and underscore. An alias is optional. Press Ctrl-A to save your settings. Accepting an Incomplete Array This condition is the result of a missing physical drive. See “Incomplete Array” on page 292 before you use this function.
Page 186: Migrating A Disk Array
VTrak E-Class Product Manual Highlight Transport and press Enter. Press Y to confirm. Rebuilding a Disk Array Before you can rebuild, you must have a replacement physical drive of adequate capacity or your disk array. To rebuild a disk array: From the Main Menu, highlight Disk Array Management and press Enter.
Page 187: Running Pdm
Chapter 5: Management with the CLU 10. Optional. If you want to increase capacity, highlight Capacity, press the backspace key to erase the current logical drive capacity and type in the new value. The new value must be equal or larger than the current capacity. 11.
Page 188: Locating A Disk Array
VTrak E-Class Product Manual Locating a Disk Array This feature helps you identify the physical drives assigned to the disk array you are working with in the CLU. To locate a disk array: From the Main Menu, highlight Disk Array Management and press Enter. Highlight the disk array you want and press Enter.
Page 189: Deleting A Logical Drive
Chapter 5: Management with the CLU Highlight Number of Axles and press the spacebar to select the number of axles. Applies to RAID 50 and 60 only. Press Ctrl-A to save your settings. Note If you did not use all of the available capacity of the disk array, you can create an additional logical drive at this point.
Page 190: Setting An Alias For A Logical Drive
VTrak E-Class Product Manual Managing Logical Drives The Logical Drive Management function deals with settings and functions of existing logical drives. To create or delete a logical drive, see “Managing Disk Arrays” on page 165. Logical drive management includes: • Viewing Logical Drive Information (page 176) •...
Page 191: Setting Read Cache Policy
Chapter 5: Management with the CLU Highlight the logical drive you want and press Enter. To set write cache policy for this logical drive, highlight WritePolicy and press the spacebar to toggle between WriteBack and WriteThru (write though). Press Ctrl-A to save your settings. Setting Read Cache Policy To set read cache policy on a logical drive: From the Main Menu, highlight Logical Drive Management and press Enter.
Page 192: Running Redundancy Check
VTrak E-Class Product Manual • Quick Initialization – Yes means only the first and last sections of the logical drives are initialized. No means the entire logical drive is initialized. • Quick Initialization Size – Enter a value for the first and last sections of the logical drive to be initialized or use the default 64 MB.
Page 193: Making Subsystem Management Port Settings
Chapter 5: Management with the CLU Managing the Network Connection Network Management deals with network connections and settings for the Management Ports. Each Management Port can be configured: • Making Subsystem Management Port Settings (page 179) • Making Controller Maintenance Mode Settings (page 179) Making Subsystem Management Port Settings The VTrak subsystem has a virtual management port.
Page 194 VTrak E-Class Product Manual Before you change settings, please see “Choosing DHCP or a Static IP Address” on page 36. Making Automatic Settings From the Main Menu, highlight Network Management and press Enter. Highlight Maintenance Mode Network Configuration and press Enter. Highlight the controller you want and press Enter.
Page 195: Viewing Node Information
Chapter 5: Management with the CLU Managing Fibre Channel Connections The Fibre Channel Management option appears only with VTrak Fibre Channel models. Fibre Channel Management includes the following functions: • Viewing Node Information (page 181) • Viewing Fibre Channel Logged-in Devices (page 181) •...
Page 196: Viewing Sfp Information
VTrak E-Class Product Manual Highlight Hard ALPA and press the backspace key to erase the current value, then type the new value. The range is 0 to 255. 255 disables this feature. Press Ctrl-A to save your settings. The table below shows the type of attached topology you will achieve based on your connection type and the configured topology you select: Fibre Channel Attached Topology Configured Topology...
Page 197: Viewing Fibre Channel Initiators
Chapter 5: Management with the CLU Highlight Fibre Channel Ports and press Enter. Highlight Fibre Channel Port 1 or Port 2 and press Enter. Highlight Fibre Channel Port Statistics and press Enter. This screen displays statistics for this port. There are no user settings on this screen.
Page 198: Viewing Sas Port Information
VTrak E-Class Product Manual Managing SAS Connections The SAS Management option appears only with VTrak Serial Attached SCSI models. SAS Management includes the following functions: • Viewing SAS Port Information (page 184) • Making SAS Port Settings (page 184) • Viewing SAS Port Statistics (page 185) •...
Page 199: Viewing Sas Initiators
Chapter 5: Management with the CLU Viewing SAS Port Statistics There are two SAS ports on each controller. To view information about the SAS ports: From the Main Menu, highlight SAS Management and press Enter. Highlight SAS Ports and press Enter. Highlight the port you want to see and press Enter.
Page 200: Managing Background Activity
VTrak E-Class Product Manual Managing Background Activity Background activity refers to any of several functions that take place in the background while normal operation of the VTrak continues. Background activities work in conjunction with disk arrays and logical drives. See “Managing Disk Arrays”...
Page 201 Chapter 5: Management with the CLU • PDM – Looks for bad blocks on the physical drives of disk arrays • Transition – Returns a revertible spare drive to spare status • Synchronization – Checks the data integrity on disk arrays •...
Page 202: Working With The Event Viewer
VTrak E-Class Product Manual Working with the Event Viewer The Event Viewer displays log of subsystem events. Events are classified as: • Runtime Events – A list of and information about the 1023 most recent runtime events recorded since the subsystem was started •...
Page 203: Clearing Nvram Events
Chapter 5: Management with the CLU From the Main Menu, highlight Event Viewer and press Enter. Highlight NVRAM Events and press Enter. The log of NVRAM Events appears. Events are added to the top of the list. Each item includes: •...
Page 204: Viewing A List Of Spare Drives
VTrak E-Class Product Manual Managing Spare Drives Spare Drive Management includes the following functions: • Viewing a list of Spare Drives (page 190) • Creating a Spare Drive (page 190) • Making Spare Drive Settings (page 191) • Running Spare Check (page 191) •...
Page 205: Making Spare Drive Settings
Chapter 5: Management with the CLU A revertible drive can be returned to spare status after you replace the failed drive in a disk array. See “Transition” on page 257 for more information. Highlight Spare Type and press the spacebar to toggle between Dedicated and Global.
Page 206: Deleting A Spare Drive
VTrak E-Class Product Manual Highlight Start Spare Check and press Enter. The results appear next to Spare Check Status. Deleting a Spare Drive Caution If the spare drive you delete is the only spare, the controller will not rebuild a critical array until you provide a new spare drive. Highlight the spare drive you want to delete and press the spacebar to mark The mark is an asterisk (*) to the left of the listing.
Page 207: Working With Lun Mapping
Chapter 5: Management with the CLU Working with LUN Mapping LUN Mapping includes the following functions: • Viewing a List of Initiators (page 193) • Enabling LUN Mapping (page 193) • Creating an Initiator (page 193) • Mapping a LUN to an Initiator (page 194) •...
Page 208: Mapping A Lun To An Initiator
VTrak E-Class Product Manual • Fibre Channel – A Fibre Channel initiator name is the World Wide Port Name of the device and is composed of a series of eight, two-digit hexadecimal numbers. • SAS – A SAS initiator name is the SAS address of the HBA card in the Host PC.
Page 209 Chapter 5: Management with the CLU The mark is an asterisk (*) to the left of the listing. Highlight Delete Marked Initiators and press Enter. Press Y to confirm the deletion.
Page 210: Viewing User Information
VTrak E-Class Product Manual Managing Users User Management includes the following functions: • Viewing User Information (page 196) • Creating a User (page 196) • Changing a User’s Password (page 197) • Changing a User’s Display Name and Email Address (page 197) •...
Page 211: Changing A User's Password
Chapter 5: Management with the CLU List of User Privileges • View – Allows the user to see all status and settings but not to make any changes • Maintenance – Allows the user to perform maintenance tasks including Rebuilding, PDM, Media Patrol, and Redundancy Check •...
Page 212: Changing A User's Privilege And Status
VTrak E-Class Product Manual Changing a User’s Privilege and Status No user can change their own privilege or status. To change another user’s privilege or status. Log in as the Administrator or a Super user. From the Main Menu, highlight Additional Info and Management and press Enter.
Page 213: Working With Software Management
Chapter 5: Management with the CLU Working with Software Management Software Management includes the following functions: • Making Email Settings (page 199) • Making SLP Settings (page 200) • Making Webserver Settings (page 200) • Making Telnet Settings (page 201) •...
Page 214: Making Webserver Settings
VTrak E-Class Product Manual Making SLP Settings By default, SLP service is set to Automatic and its normal status is Started. To make SLP service settings: From the Main Menu, highlight Additional Info and Management and press Enter. Highlight Software Management and press Enter. Highlight SLP and press Enter.
Page 215: Making Snmp Settings
Chapter 5: Management with the CLU Making Telnet Settings By default, Telnet service is set to Automatic and its normal status is Started. To make Telnet service settings: From the Main Menu, highlight Additional Info and Management and press Enter. Highlight Software Management and press Enter.
Page 216: Managing Snmp Trap Sinks
VTrak E-Class Product Manual Press Ctrl-A to save your settings. To start, stop or restart the SNMP service, highlight Start, Stop, or Restart and press Enter. Managing SNMP Trap Sinks Creating a SNMP trap sink To create a trap sink: From the Main Menu, highlight Additional Info and Management and press Enter.
Page 217: Making Cim Settings
Chapter 5: Management with the CLU Making CIM Settings By default, CIM (Common Information Model [a protocol]) service is set to Automatic and its normal status is Started. To make CIM service settings: From the Main Menu, highlight Additional Info and Management and press Enter.
Page 218: Managing Netsend Recipients
VTrak E-Class Product Manual From the Main Menu, highlight Additional Info and Management and press Enter. Highlight Software Management and press Enter. Highlight Netsend and press Enter. Highlight Startup Type and press the spacebar to toggle between Automatic and Manual. Press Ctrl-A to save your settings.
Page 219 Chapter 5: Management with the CLU Highlight Message Event Severity Filter and press the spacebar to change severity levels. Press Ctrl-A to save your settings. Deleting a Recipient To delete a recipient: From the Main Menu, highlight Additional Info and Management and press Enter.
Page 220: Flashing Through Tftp
VTrak E-Class Product Manual Flashing through TFTP Use this function to flash the VTrak’s firmware. See “Updating the Firmware in the CLU” on page 216 for this procedure.
Page 221: Clearing Statistics
Chapter 5: Management with the CLU Clearing Statistics This function clears the statistical counts for the RAID controller, Fibre Channel ports, SAS ports, physical drives, and logical drives. To clear statistics: From the Main Menu, highlight Additional Info and Management and press Enter.
Page 222: Restoring Factory Defaults
VTrak E-Class Product Manual Restoring Factory Defaults This function restores the factory default settings to the firmware and software items you select. Caution Use this function with care. Do not restore to default settings for any item unless you are sure this action is needed. From the Main Menu, highlight Additional Info and Management and press Enter.
Page 223: Shutting Down The Vtrak – Telnet Connection
Chapter 5: Management with the CLU Shutting Down the Subsystem There are two methods for shutting down the subsystem. Choose one of the following procedures: • Shutting down the VTrak – Telnet Connection (page 209) • Shutting down the VTrak – Serial Connection (page 209) Shutting down the VTrak –...
Page 224 VTrak E-Class Product Manual Shutdown complete. It is now safe to power off the subsystem.
Page 225: Restarting Vtrak – Telnet Connection
Chapter 5: Management with the CLU Restarting the Subsystem There are two methods for restarting the subsystem. Choose one of the following procedures: • Restarting the Subsystem (page 211) • Restarting VTrak – Serial Connection (page 211) Restarting VTrak – Telnet Connection This function enables you to restart the VTrak subsystem on a Telnet connection.
Page 226: Making Buzzer Settings
VTrak E-Class Product Manual Making Buzzer Settings This function enables the buzzer on the controller. When you first power-up the VTrak, it beeps twice to show normal operation. To change buzzer settings: From the Main Menu, highlight Buzzer and press Enter. A list of Controllers appears with the current buzzer setting and status.
Page 227: Chapter 6: Maintenance
Chapter 6: Maintenance This chapter covers the following topics: • Updating the Firmware in WebPAM PROe (page 213) • Updating the Firmware in the CLU (page 216) • Replacing a Power Supply (page 218) • Replacing a Cooling Unit Fan or Blower (page 219) •...
Page 228: Updating Firmware From Your Pc
VTrak E-Class Product Manual • From the Firmware Update tab dropdown menu, select Download from TFTP Server. Enter the hostname or IP address of your TFTP server in the field provided. Enter the port number of your TFTP server in the field provided (69 is the default).
Page 229: Restarting The Subsystem
Chapter 6: Maintenance When the download is completed, click the Next button. A popup message appears to warn you not to reboot the VTrak during the firmware update procedure. In the popup message, click the OK button. The update progress displays. Then a popup message appears to tell you to reboot the VTrak.
Page 230: Updating The Firmware In The Clu
VTrak E-Class Product Manual Updating the Firmware in the CLU A firmware update consists of the following actions: • Downloading the Firmware Image File (page 216) • Updating the Firmware (page 216) • Restarting Subsystem over a Telnet Connection (page 216) •...
Page 231: Restarting Subsystem Over A Serial Connection
Chapter 6: Maintenance From the Main Menu, highlight Additional Info and Management, and press Enter. Highlight Shutdown or Restart and press Enter. Press the spacebar to display Restart then press Enter. A warning message appears. Press Y to continue. The screen will go blank. Wait for two to three minutes.
Page 232: Replacing A Power Supply
Install a New Power Supply To install the power supply: Carefully slide the power supply into the enclosure. Gently press the handle in and upward until it locks. See Figure 1 (E610f/s) or 2 (E310f/s). Plug in the power cord.
Page 233: Replacing A Cooling Unit Fan Or Blower
To replace a fan or blower: Verify that the Fan LED on the cooling unit is amber or red. See Figure 3. Figure 3. Fan LED (left: E610f/s, right: E310f/s) Fan LED Fan LED On the cooling unit, press the release button and pull the handle downward.
Page 234 Grasp the top section near the thumbscrews and lift it off the bottom section. Separate the cooling unit sections to access the blower. See Figure 6 (E610f/s) or 7 (E310f/s). Figure 6. Loosen the thumbscrews and remove the cover (E610f/s) Loosen the thumbscrews Lift the cover...
Page 235 Figure 7. Loosen the thumbscrews and remove the cover (E310f/s) Lift the cover Loosen the thumbscrews Lift the fan or blower off the mounting pins and detach the electrical connector. See Figure 8 (E610f/s) or 9 (E310f/s). Figure 8. The E610f/s fan and its electrical connector Electrical connector...
Page 236 Attach the electrical connector of the new fan blower and set the fan or blower in place. Be sure you position the fan or blower onto the mounting pins. See Figure 10 (E610f/s) or 11 (E310f/s). Figure 10.Position the fan onto the mounting pins, pointed outward...
Page 237 Carefully slide the cooling unit into the enclosure. 10. Gently press the handle in and upward until it locks. See Figure 12. Figure 12.Locking the cooling unit handle (left: E610f/s, right: E310f/s) 11. Verify that the Fan LEDs are green.
Page 238: Replacing A Cache Battery
Verify that the Battery LED is amber or red. See Figure 13. Figure 13.Fan LED (left: E610f/s, right: E310f/s) Battery Battery LED Press the release button and pull the handle downward as shown above. Pull the cooling unit out of the VTrak enclosure. See Figure 14 (E610f/s) or 15 (E310f/s).
Page 239 Chapter 6: Maintenance Figure 14.Removing the cooling unit from the enclosure from the E610f/s Figure 15.Removing the cooling unit from the enclosure from the E310f/s Loosen the thumbscrews. A retainer keeps the thumbscrews in place. Grasp the top section near the thumbscrews and lift it off the bottom section.
Page 240 Loosen the thumbscrews Remove the two screws holding the battery assembly in place. Detach the connector on the circuit board. Do not detach any other connectors. See Figure 18 (E610f/s) or 19 (E310f/s). Figure 18. Removing the battery assembly (E610f/s)
Page 241 12. Carefully slide the cooling unit into the enclosure. 13. Gently press the handle in and upward until it locks. See Figure 20. Figure 20.Locking the cooling unit handle (left: E610f/s, right: E310f/s) This completes the battery replacement procedure.
Page 242: Replacing A Raid Controller
VTrak E-Class Product Manual Replacing a RAID Controller The RAID Controller monitors and manages the logical drives. When this controller is replaced, all of your logical drive data and configurations remain intact because this logical drive information is stored on the disk drives. Caution The RAID controller is NOT hot-swappable if your VTrak has only one controller.
Page 243: Single Controller Subsystem
Chapter 6: Maintenance Single Controller Subsystem Removing the old controller To remove the RAID Controller on a single-controller subsystem: Shutdown the VTrak. See “Shutting Down the Subsystem” on page 103 (WebPAM PROe) or page 209 (CLU). Switch off the power. Disconnect the Fibre Channel or SAS cables, management, serial and power cables.
Page 244 VTrak E-Class Product Manual Figure 21.Replacing the controller. The E310f/s is shown. The E610f/s is similar...
Page 245: Chapter 7: Technology Background
Chapter 7: Technology Background This chapter covers the following topics: • Introduction to RAID (below) • Choosing a RAID Level (page 242) • Choosing Stripe Size (page 245) • Choosing Sector Size (page 245) • Cache Policy (page 246) • Cache Mirroring (page 248) •...
Page 246: Raid 0 – Stripe
VTrak E-Class Product Manual RAID 0 – Stripe When a disk array is striped, the read and write blocks of data are interleaved between the sectors of multiple drives. Performance is increased, since the workload is balanced between drives or “members” that form the disk array. Identical disk drives are recommended for performance as well as data storage efficiency.
Page 247: Raid 1 – Mirror
Chapter 7: Technology Background RAID 1 – Mirror When a disk array is mirrored, identical data is written to a pair of drives, while reads are performed in parallel. The reads are performed using elevator seek and load balancing techniques where the workload is distributed in the most efficient manner.
Page 248: Raid 1E – Enhanced Mirror
VTrak E-Class Product Manual RAID 1E – Enhanced Mirror RAID 1E offers the security of mirrored data provided by RAID 1 plus the added capacity of more than two disk drives. It also offers overall increased read/write performance plus the flexibility of using an odd number of disk drives. With RAID 1E, each data stripe is mirrored onto two disk drives.
Page 249: Raid 5 – Block And Parity Stripe
Chapter 7: Technology Background RAID 5 – Block and Parity Stripe RAID 5 organizes block data and parity data across the physical drives. Generally, RAID Level 5 tends to exhibit lower random write performance due to the heavy workload of parity recalculation for each I/O. RAID 5 is generally considered to be the most versatile RAID level Distributed Parity Data...
Page 250: Raid 6 – Block And Double Parity Stripe
VTrak E-Class Product Manual RAID 6 – Block and Double Parity Stripe RAID level 6 stores dual parity data is rotated across the physical drives along with the block data. A RAID 6 disk array can continue to accept I/O requests when any two physical drives fail.
Page 251: Raid 10 – Mirror + Stripe
Chapter 7: Technology Background RAID 10 – Mirror + Stripe Mirroring/striping combines both of the previous RAID 1 and RAID 0 disk array types. RAID 10 is similar though not identical to RAID 0+1. RAID 10 can increase performance by reading and writing data in parallel while protecting data with duplication.
Page 252: Raid 50 – Striping Of Distributed Parity
RAID 50 arrays consist of six or more physical drives. Using a VTrak E610f/s or E310f/s subsystem expanded by four J300s subsystems, your RAID 50 array supports up to 60 physical drives. See “Configuring JBOD Expansion” on page 24 or page 30. However, Promise recommends that you set aside a few physical drives as hot spares.
Page 253 Chapter 7: Technology Background The chart below shows RAID 50 arrays with 6 to 16 physical drives, the available number of axles, and the resulting distribution of physical drives on each axle. RAID 50 Array No. of Drives No. of Axles Drives per Axle 3,3,3 3,3,4...
Page 254: Raid 60 – Striping Of Double Parity
RAID 60 arrays consist of eight or more physical drives. Using a VTrak E610f/s or E310f/s subsystem expanded by four J300s subsystems, your RAID 60 array supports up to 60 physical drives. See “Configuring JBOD Expansion” on page 24 or page 30. However, Promise recommends that you set aside a few physical drives as hot spares.
Page 255 Chapter 7: Technology Background RAID 60 Array No. of Drives No. of Axles Drives per Axle 4,4,4 4,4,5 4,5,5 5,5,5 5,5,6 4,4,4,4 5,6,6 4,4,4,5 6,6,6 4,4,5,5 9,10 6,6,7 4,5,5,5 10,10 6,7,7 5,5,5,5 4,4,4,4,4...
Page 256: Choosing A Raid Level
VTrak E-Class Product Manual Choosing a RAID Level There are several issues to consider when choosing the RAID Level for your VTrak disk array. The following discussion summarizes some advantages, disadvantages, and applications for each choice. RAID 0 Advantages Disadvantages Implements a striped disk array, the Not a true RAID because it is not fault- data is broken down into blocks and...
Page 257: Raid
Chapter 7: Technology Background RAID 1E Advantages Disadvantages Implemented as a mirrored disk array Very high disk overhead - uses only whose segments are RAID 0 disk 50% of total capacity arrays High I/O rates are achieved thanks to multiple stripe segments Can use an odd number of disks Recommended Applications for RAID 1E •...
Page 258 VTrak E-Class Product Manual RAID 10 Advantages Disadvantages Implemented as a mirrored disk array Very high disk overhead - uses only whose segments are RAID 0 disk 50% of total capacity arrays High I/O rates are achieved thanks to multiple stripe segments Recommended Applications for RAID 10 •...
Page 259: Choosing Stripe Size
Chapter 7: Technology Background Choosing Stripe Size Stripe Size, also called “Stripe Block Size”, refers to the size of the data blocks written to, and read from, the physical drives. Stripe Size is specified when you create a disk array. In order to change the Stripe Size of an existing disk array, you must delete the disk array and create a new one.
Page 260: Tb Limitation
VTrak E-Class Product Manual • Linux operating systems with the 2.6 kernel support 64-bit LBA. For these OSes, always choose the default 512 B sector size. 2 TB Limitation If your Host PC runs Windows 2000 or Windows XP (32-bit), and you want to create logical drives larger than 2TB, you must choose a sector size larger than 512 B when you create the logical drive.
Page 261: Read Cache Policy
Chapter 7: Technology Background Read Cache Policy • Read Cache – The read cache is enabled. • Read Ahead – The read cache and the read-ahead feature are enabled. Read-ahead anticipates the next read and performs it before the request is made.
Page 262: Cache Mirroring
VTrak E-Class Product Manual The write policy automatically changes to Write Thru. When the battery comes back online, the write policy automatically changes back to Write Back. To enable the Adaptive Writeback Cache option, see “Making Controller Settings” on page 107 or page 156. Also see “Replacing a Cache Battery”...
Page 263: Lun Affinity
Chapter 7: Technology Background • If Controller 1 goes offline, Controller 2 takes over access to the logical drives assigned to Controller 1. • All write data that is still in the controller cache will be written to the logical drives, even though the controller managing them has failed.
Page 264: Logical Drive Settings
VTrak E-Class Product Manual Logical Drive Settings After you have created a logical drive, you can click on the Settings tab and manually change the Preferred Controller ID between Controller 1 and Controller 2. See “Making Logical Drive Settings” on page 136. If you create logical drives with LUN Affinity disabled, the Preferred Controller ID will show N/A, and your logical drives will be visible to both controllers.
Page 265: Initialization
Chapter 7: Technology Background • GB Truncate – (Default) Reduces the useful capacity to the nearest 1,000,000,000 byte boundary. • 10GB Truncate – Reduces the useful capacity to the nearest 10,000,000,000 byte boundary. • Group Rounding – Uses an algorithm to determine how much to truncate. Results in the maximum amount of usable drive capacity.
Page 266: Partition And Format The Logical Drive
VTrak E-Class Product Manual • Dedicated – An unassigned disk drive that can only be used by a specified disk array. The hot spare policy function lets you select whether a disk array will access any unassigned disk drive or a designated drive in the event of disk drive failure. See “Managing Spare Drives”...
Page 267 Chapter 7: Technology Background Different types of disk arrays use different organizational models and have varying benefits. The following outline breaks down the properties for each type of RAID supported by Promise products. Increase Redundancy From Capacity Performance Lose RAID 50 RAID 10 •...
Page 268: Ranges Of Disk Array Expansion
VTrak E-Class Product Manual Important • The Target disk array may require more disk drives than the Source disk array • If the Target disk array requires an EVEN number of disk drives but the Source disk array has an ODD number, ADD a disk drive as part of the migration process •...
Page 269: Media Patrol
Chapter 7: Technology Background Maximum LD Current LD Size Sector Size Expansion Size 8 to 16 TB 16 TB 4096 bytes 4 to 8 TB 8 TB 2048 bytes 2 to 4 TB 4 TB 1024 bytes up to 2 TB 2 TB 512 bytes At this point, you have the choice of:...
Page 270: Predictive Data Migration (Pdm)
VTrak E-Class Product Manual Predictive Data Migration (PDM) Predictive Data Migration (PDM) is the migration of data from the suspect disk drive to a spare disk drive, similar to Rebuilding a Logical Drive. But unlike Rebuilding, PDM constantly monitors your disk drives and automatically copies your data to a spare disk drive before the disk drive fails and your Logical Drive goes Critical.
Page 271: Transition
Chapter 7: Technology Background Transition The Transition feature enables you to specify “permanent” spare drives for your VTrak subsystem. Transition is the process of replacing a revertible spare drive that is currently part of a disk array with an unconfigured physical drive or a non- revertible spare.
Page 272 VTrak E-Class Product Manual In the example above, there is a four-drive RAID 5 disk array and a global spare drive. Physical drives 1, 2, 3, and 4 belong to the disk array. Physical drive 5 remains unconfigured. Physical drive 6 is a revertible spare drive. If a physical drive fails in a disk array and there is a spare drive of adequate capacity available, the controller automatically rebuilds the array using the spare drive.
Page 273 Chapter 7: Technology Background Automatic Transition At this juncture, you would replace the failed drive in slot 3 with a new one of the same or greater capacity. When the VTrak controller detects the new drive in slot 3, it will: •...
Page 274 VTrak E-Class Product Manual...
Page 275: Chapter 8: Troubleshooting
Chapter 8: Troubleshooting This chapter covers the following topics: • VTrak is Beeping (page 262) • LEDs Display Amber or Red (page 263) • CLU Reports a Problem (page 269) • WebPAM PROe Reports a Problem (page 271) • LEDs Display Amber or Red (page 263) •...
Page 276: Vtrak Is Beeping
VTrak E-Class Product Manual VTrak is Beeping VTrak’s alarm has five different patterns, as shown below. Figure 1. Audible alarm sound patters .25s .25s .25s .25s .75s .25s .75s .25s 2.5s .25s .25s .25s .25s .25s .25s .75s .25s .25s 1.25s .25s When you first power-up the VTrak, it beeps twice to show normal operation.
Page 277: Leds Display Amber Or Red
LEDs Display Amber or Red Front Panel When the power is switched on, the LEDs on the front of the VTrak will light up. Figure 2. VTrak front panel LED display. The E310f/s is shown. the E610f/s is similar Power...
Page 278: Drive Status Indicators
VTrak E-Class Product Manual State LEDs Steady Flashing Dark Amber Green Green Power System Off Normal Fan, battery Fan, battery FRU* System Off Normal or PSU or PSU Problem Failed Logical Logical Logical System Off Normal Drive Drive Critical Drive Offline Controller No Activity Activity...
Page 279: Back Of Enclosure
When the FRU Status LED on VTrak’s front panel shows Amber or Red, check the LEDs on the back of VTrak. These LEDs give the status of the field replaceable units. Figure 1. VTrak E610f rear view RAID Controller 1 RAID Controller 2...
Page 280 VTrak E-Class Product Manual Figure 2. VTrak E610s rear view RAID Controller 1 RAID Controller 2 Mgmt Mgmt 115200 115200 8 N 1 8 N 1 Power Supply 1 Cooling Unit 1 Cooling Unit 2 Power Supply 2 with Battery with Battery Figure 4.
Page 281 Chapter 8: Troubleshooting Figure 6. Battery and Fan LEDs (left: E610f/s, right: E310f/s) Battery Fan LED Battery LED Under normal conditions, the power supply and fan LEDs should display green. State LEDs Dark Green Amber Power supply Not detected Fan failed...
Page 282 VTrak E-Class Product Manual Figure 8. The VTrak E610f/E310s controller LEDs Mgmt 115200 8 N 1 Status LED Dirty Cache LED Under normal conditions, the Controller Status LED (marked with icon) is green and the Dirty Cache LED (marked with ) icon is dark.
Page 283: Clu Reports A Problem
Chapter 8: Troubleshooting CLU Reports a Problem The CLU reports information passively—you must determine which functions to check based on the sound of the VTrak’s audible alarm (see page 262) and any amber or red LEDs (see page 263). Check the event logs first. Then check the reported component. Viewing Runtime Events To display Runtime Events: From the Main Menu, highlight Event Viewer and press Enter.
Page 284: Checking A Reported Component
VTrak E-Class Product Manual Checking a Reported Component In this example, let us check disk array status. Open the CLU. Highlight Disk Array Management and press Enter. Observe the status of your disk arrays. DaId Alias OpStatus CfgCapacity FreeCapacity MaxContiguousCap ------------------------------------------------------------------------------------------- 75.44GB 66.06GB...
Page 285: Webpam Proe Reports A Problem
Chapter 8: Troubleshooting WebPAM PROe Reports a Problem WebPAM PROe aids in troubleshooting your logical drives and enclosure by continuous monitoring and reporting to the User in the following ways: • Displays yellow !s red Xs in Tree View. Figure 9. Yellow !s and red Xs in Tree View •...
Page 286 VTrak E-Class Product Manual Figure 11. The Event Log • Keeps a record in the Event Log. • Displays full information in Management View. Figure 12.A failed disk drive shown in Management View Auto Rebuild Replacement Drive Failed Disk Drive Critical / Rebuilding Status...
Page 287 Chapter 8: Troubleshooting Also see these troubleshooting topics: • “Event Notification Response” on page 274 • “Critical & Offline Disk Arrays” on page 289 • “Frequently Asked Questions” on page 303...
Page 288: Event Notification Response
VTrak E-Class Product Manual Event Notification Response When you select Event Notification, WebPAM PROe sends popup and/or email messages regarding its status. The messages you see depend on your notification selection and what is currently happening in the VTrak. See “Setting- up User Event Subscriptions”...
Page 289 Chapter 8: Troubleshooting Reported Event Corrective Action Battery capacity is normal Normal. Battery is discharging Battery is undergoing reconditioning. Battery is charging Battery is being recharged. Battery reconditioning is Battery reconditioning is finished. complete Battery is malfunctioning Run battery reconditioning. See page 114 or page 160.
Page 290 VTrak E-Class Product Manual Reported Event Corrective Action Blowers have been Reinstall the cooling unit(s). If the blowers does not removed turn, replace the blowers. See page 219. Blowers are functioning Normal. normally Blowers are NOT installed Reinstall the cooling unit(s). If the blowers does not turn, replace the blowers.
Page 291 Chapter 8: Troubleshooting Reported Event Corrective Action Disk array settings have The user successfully logical drive settings. See been changed page 127. Drive Interface Controller Drive-interface controller Normal. found Drive-interface controller Restart the VTrak. See page 215. If this message is NOT found appears repeatedly, contact Technical Support.
Page 292 VTrak E-Class Product Manual Reported Event Corrective Action Fibre Channel Fibre Channel controller The initiator sent a reset command. If this message has detected bus reset appears repeatedly, contact Technical Support. See page 305. Fibre Channel controller Result of user action. Normal. has received a LUN reset command.
Page 293 Chapter 8: Troubleshooting Reported Event Corrective Action Host-interface controller A VTrak system error occurred. If this message has encountered a appears repeatedly, contact Technical Support. See system error page 305. Host-interface controller Restart the VTrak. See page 215. If this message has encountered a fatal appears repeatedly, contact Technical Support.
Page 294 VTrak E-Class Product Manual Reported Event Corrective Action Logical drive has been set One or more physical drives in the array went offline. to critical. See page 289. Logical drive axle has RAID 50. One of the axles (RAID 5 arrays) returned been placed online on online status.
Page 295 Chapter 8: Troubleshooting Reported Event Corrective Action Online capacity System resources are low. Reduce system load or expansion is aborted due restart the VTrak. See page 215. to an internal error. Online capacity Synchronization has been set manually or by expansion is queued schedule.
Page 296 VTrak E-Class Product Manual Reported Event Corrective Action Physical disk is no longer Result of settings or user action. Normal. assigned as dedicated spare Physical disk has been A disk drive has been inserted into the VTrak inserted subsystem. Physical disk has been A disk drive has been removed from the VTrak removed subsystem.
Page 297 Chapter 8: Troubleshooting Reported Event Corrective Action PSU is not inserted/has A power supply unit is missing from the VTrak. been removed Reinstall the power supply unit. PSU is off A power supply unit is present but turned off. Turn on he power supply.
Page 298 VTrak E-Class Product Manual Reported Event Corrective Action RAID Level migration is Migration paused because of user intervention, paused schedule or a higher priority background activity. RAID Level migration is Migration has resumed again after a pause. resumed RAID Level migration is Migration stopped because of user intervention, stopped schedule or the logical drive was deleted or went...
Page 299 Chapter 8: Troubleshooting Reported Event Corrective Action Rebuild marks logical Result of successful rebuild. Normal. drive synchronized upon rebuild completion Redundancy Check Redundancy Check is Redundancy Check has started manually or by started schedule. Redundancy Check is Redundancy Check has finished. completed Redundancy Check is Redundancy Check paused because of user...
Page 300 VTrak E-Class Product Manual Reported Event Corrective Action Spare check completed Normal. successfully on the given spare drive Spare Drives Physical disk assigned as Result of settings or user action. Normal. global spare Physical disk is no longer Result of settings or user action. Normal. assigned as global spare Global Spare has been Result of settings or user action.
Page 301 Chapter 8: Troubleshooting Reported Event Corrective Action Stripe Level migration is System resources are low. Reduce system load or aborted due to an internal restart the VTrak. See page 215. error. Stripe Level migration is Migration has been set manually or by schedule. queued Synchronization Synchronization is started Result of settings or user action.
Page 302 VTrak E-Class Product Manual Reported Event Corrective Action Transition was switched Transition changed to rebuild because the logical to rebuild drive went critical. Watermark Migration has detected/ Watermarks are progress markers left as the result of cleared stale NV interrupted RAID migrations. If the watermark was Watermark cleared, migration should finish.
Page 303: Critical & Offline Disk Arrays
Chapter 8: Troubleshooting Critical & Offline Disk Arrays A fault-tolerant disk array—RAID 1, 1E, 5, 10, and 50—goes critical when a disk drive is removed or fails. A RAID 6 or 60 disk array—goes degraded when a disk drive is removed or fails and critical when two disk drives are removed of fail. Due to the fault tolerance of the disk array, the data is still available and online.
Page 304: Without A Hot Spare Drive
VTrak E-Class Product Manual After the disk array rebuilds itself using the spare drive, you must replace the failed drive. To set up a spare drive, see “Creating a Spare Drive” on page 142 (WebPAM PROe) or page 190 (CLU). Without a Hot Spare Drive If there is no hot spare drive of adequate capacity, you must remove the failed drive and install an unconfigured replacement drive of the same or greater...
Page 305 Chapter 8: Troubleshooting Figure 13.Drive carrier LEDs Status Activity During rebuilding, you can still read and write data to the logical drive. However, fault tolerance is lost until the Disk Array returns to OK (not-rebuilding) status. After a successful rebuild: •...
Page 306: Incomplete Array
VTrak E-Class Product Manual Incomplete Array An incomplete array can result from any of the following conditions: • The NVRAM watermark for the RAID level migration currently in progress is missing or cannot be found • A physical drive goes missing during transport See “Physical Drive Failed”...
Page 307: Physical Drive Problems
Chapter 8: Troubleshooting Physical Drive Problems Physical Drive Offline Check the drive for: • PFA Condition – Caused by a bad block or sector. See “Clearing Stale and PFA Conditions” on page 119. • Stale Configuration – Caused by obsolete array information on the physical drive.
Page 308 VTrak E-Class Product Manual Because the setting for migration under NVRAM requires special access, most users will not encounter this condition. Physical Drive Fails during Transport Transport is the action of moving the physical drives of a disk array: • To different slots in the same VTrak enclosure •...
Page 309: Enclosure Problems
Chapter 8: Troubleshooting Enclosure Problems WebPAM PROe displays yellow !s red Xs in Tree View to identify components that need attention. When a yellow ! appears over a Subsystem in Tree View, click on the Enclosure icon. The Enclosure screen will display (below). Figure 14.Enclosure information in Management View In this example, a power supply has failed.
Page 310 VTrak E-Class Product Manual Overheating Overheating is a potentially serious condition because the excessively high temperatures can lead to disk drive failure and controller malfunction. Overheating usually results from: • Fan failure • Poor air circulation around the enclosure WebPAM PROe reports failed fans along with elevated temperature.
Page 311 Chapter 8: Troubleshooting Power Supplies VTraks are equipped with redundant power supplies. The advantage of dual power supplies is that, should one fail, the other will continue powering the subsystem until the faulty one can be replaced. VTrak is capable of operating on a single power supply.
Page 312: Controller Enters Maintenance Mode
VTrak E-Class Product Manual Controller Enters Maintenance Mode When a RAID controller encounters and internal problem, it can enter maintenance mode. Maintenance mode is only for remedial action in the event of a problem with the controller. When an controller enters maintenance mode, it goes offline and it will display Missing under Readiness Status.
Page 313: Connection Problems
Chapter 8: Troubleshooting Connection Problems When you install your Promise product following the instructions in the Quick Start Guide and this Product Manual, you should have little trouble getting your equipment to work the first time. But connection problems can arise that are not the User's or Installer's fault.
Page 314: Fibre Channel Connections
VTrak E-Class Product Manual your network. The VTrak becomes a node on your network like any other PC, server or other component with an IP address. VTrak ships from the factory an IP address of 10.0.0.2. You must change this address to one that will work with your network.
Page 315: Browser Does Not Connect To Webpam Proe
Chapter 8: Troubleshooting Browser Does Not Connect to WebPAM PROe If you successfully setup and connected to WebPAM PROe, then suddenly you can no longer connect, it might be the result of the following three conditions: • DHCP is enabled on your VTrak’s virtual management port •...
Page 316: Unsaved Data In The Controller Cache
Such data is sometimes called “dirty,” not to suggest it is corrupted in some way but because it has not been saved to a disk drive. Figure 16.The VTrak E610f/E310f dirty cache LED Mgmt FC 1...
Page 317: Chapter 9: Support
VTrak after installing disk drives from an older system. VTrak E-Class does not support Parallel ATA (PATA) disk drives. Note that if you move the disk drives from the VTrak E610f/s or E310f/s to the older subsystems, they will not recognize your disk array or logical drive.
Page 318 VTrak E-Class Product Manual WebPAM connection was working OK. But later on, it timed out. What do I do now? The network condition can time-out for several reasons. When an open connection has no action for a specific amount of time (the Administrator can change it), the connection times-out automatically for security reasons.
Page 319: Contacting Technical Support
Chapter 9: Support How can I be sure everything is working OK on the VTrak? Locally: The VTrak enclosure has LEDs on the front to monitor the status of power, field replaceable units (FRUs) and logical drives. When these are green, VTrak is functioning normally.
Page 320: The Netherlands
Fax Support +31 (0) 40 256 9463 Attn: Technical Support Phone Support +31 (0) 40 235 2600 If you wish to write us for Promise Technology Europe B.V. support: Science Park Eindhoven 5542 5692 EL Son, The Netherlands Germany E-mail Support...
Page 321 +886 3 578 2390 Attn: Technical Support Phone Support +886 3 578 2395 (ext. 8811) If you wish to write us for Promise Technology, Inc. support: 2F, No. 30, Industry E. Rd. IX Science-based Industrial Park Hsin-Chu 30075, Taiwan (R.O.C.)
Page 322: Limited Warranty
VTrak E-Class Product Manual Limited Warranty Promise Technology, Inc. (“Promise”) warrants that for three (3) years from the time of the delivery of the product to the original end user: the product will conform to Promise’s specifications; the product will be free from defects in material and workmanship under normal use and service.
Page 323: Returning Product For Repair
Chapter 9: Support No other document, statement or representation may be relied on to vary the terms of this limited warranty. Promise’s sole responsibility with respect to any product is to do one of the following: replace the product with a conforming unit of the same or superior product;...
Page 324 Return ONLY the specific product covered by the warranty (do not ship cables, manuals, diskettes, etc.), with a copy of your proof of purchase to: USA and Canada: Promise Technology, Inc. Customer Service Dept. Attn.: RMA # ______ 47654 Kato Road...
Page 325: Appendix A: Useful Information
• Adding a Second Controller (page 311) SNMP MIB Files Promise supplies two MIB files to integrate the VTrak E610f/s or E310f/s subsystem into your SNMP system. These files are in the SNMP folder on the VTrak Product CD. The MIB files are: •...
Page 326: Dual Controllers And Sata Drives
AAMUX adapter on each of the SATA drives. Without the AAMUX adapter, SATA drives will display Not Usable under Operational Status. See the “Installing Disk Drives” on page 17 for installation instructions. This condition does not apply to SAS disk drives. Obtain AAMUX adapters though Promise Technology.
Page 327: Installing A Second Cache Battery
Grasp the top section near the thumbscrews and lift it off the bottom section. Place the battery assembly into the bottom section of the cooling unit as shown in Figure 1 (E610f/s) or 2 (E310f/s). Install the two screws that came with the battery assembly as shown.
Page 328 VTrak E-Class Product Manual Figure 2. E310f/s cache battery installation Mounting screw Battery Assembly Mounting screw Attach this connector Place the top section of the cooling unit onto the bottom section and tighten the thumbscrews. Carefully slide the cooling unit into the enclosure. 10.
Page 329: Index
Index Numerics 108, 156, 251 10GB Truncate background activities 246, 304 2 TB Limitation deleting schedule list of scheduled running scheduling 18, 312 AAMUX adapter 66, 186 settings about this manual view 62, 152, 312 Active-Active battery 108, 156 adaptive writeback cache 113, 160 checking adaptive writeback cache, defined...
Page 330 VTrak E-Class Product Manual controller, cont. 96, 203 105, 157 service locate 95, 203 settings maintenance mode 102, 207 clear statistics management port settings 298, 312 clear tab, controller missing replace 276, 277, log in reported events 278, 279 log out 107, 156 main menu settings...
Page 331 Index delete disk array, cont. 125, 169 132, 171 disk array transport 88, 194 126, 170 initiator transport ready 129, 175 logical drive view spare drive disk drive 76, 198 user carrier deleting schedule, background ac- installing 34, 110, 264, 289, tivities disk status LED 290, 291...
Page 332 VTrak E-Class Product Manual event log, cont. firmware update reported events from PC 63, 188, 269 213, 216 runtime from TFTP server 64, 65 213, 216 save WebPAM PROe 129, 172 108, expand disk array flush interval, controller cache expansion port, SAS 119, 164 expansion ranges force offline...
Page 333 Index information, cont. LED, cont. 117, 163 105, 157, 268 physical drive controller status 84, 184 SAS port settings cooling unit 105, 157, 268, subsystem dirty cache initialization 34, 110, 264, 289, defined disk status 66, 187 290, 291 rate 137, 177 initialize logical drive Ethernet connector...
Page 334 VTrak E-Class Product Manual logged-in devices 82, 181 Fibre Channel MAC address logical drive main menu, CLU 47, 124, 136, 168 alias 37, 40, 77, maintenance mode 47, 124, 128, 168, capacity 179, 298 management connection check table Fibre Channel 127, 173 create critical...
Page 335 Index offline, cont. physical drive, cont. 119, 164, 293 117, 163 physical drive information online capacity expansion installing 280, 281 reported events list 116, 117, 164 online help locate not usable WebPAM PROe operational status 117, 162 operational status read cache 126, 170 281, 282 disk array...
Page 336 66, 186 rate reported events rebuilding rackmount 126, 170 disk array E310f/s logical drive E610f/s recipients, NetSend RAID 114, 161 recondition a battery block and double parity stripe 262, 271, 295 red X 69, 137, 178 Redundancy Check...
Page 337 Index reported events, cont. SAS, cont. 279, 280 logical drive data connection 26, 27 Media Patrol data port 280, 26, 27 online capacity expansion data/cascade port expansion port 27, 28, 30 HBA card 281, 282 85, 140, 185 physical drive initiator power supply management connection...
Page 338 VTrak E-Class Product Manual settings, cont. status, cont. 112, 160 112, 159 temperature cooling unit 72, 73, 197, 198 user Fibre Channel 91, 200 134, 176 Web Server logical drive 73, 96, 204 117, 163 severity of events physical drive 81, 182 112, 158 SFP information...
Page 339 Index system reported event user, cont. database, import 76, 198 delete event subscriptions 108, 156, 251 Table Rounding logout others 24, 28, 30 table-routed port password, change Technical Support, contact 75, 197 privileges Telnet 72, 73, 197, 198 settings connection 72, 196 view 93, 201...
Page 340 Internet features and benefits Event Frame 24, 26, 30 J300s Header overview initial setup using rackmount E310f/s interface 42, 52 rackmount E610f/s log in 48, 59 specifications log out unpacking Management View warranty no browser connection 271, 289 problem reporting...

This manual is also suitable for:

Vtrak e310f Vtrak e610s Vtrak e310s

Promise Technology VTRAK E610f Product Manual

Chapter 1: Introduction to Vtrak

Chapter 2: Vtrak Installation

Chapter 3: Vtrak Setup

Chapter 4: Management with Webpam Proe

Chapter 5: Management with the CLU

Quick Links

Related Manuals for Promise Technology VTRAK E610f

Summary of Contents for Promise Technology VTRAK E610f