Promise Technology VTrak N1008 Product Manual

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Trak N1008

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Page 2 Promise Technology VTrak N1008 �� 1 ntroductIon �� 1 acking �� 2 Pecifications �� 3 ardware �� 3 ront anel �� 4 anel �� 5 nstallatIon and etuP �� 6 nPacking �� 6 ummary oF the setuP Procedure PromIse u ��...
Page 3: Table Of Contents
Product Manual Contents �� 34 eMBer and roUP anageMent �� 35 reatInG a ember ccount �� 36 eletInG an xIstInG ccount �� 37 reatInG a ember rouP �� 38 ddInG embers to a rouP �� 39 etwork anageMent �� 40 etwork nterFace ondInG...
Page 4 • “Front Panel” • “Rear Panel” Packing List Check the shipping package to make sure you have the following items: • VTrak N1008 (includes 8 hard disk drives installed in drive carriers) • One power cord (1.5 meter) • Quick Start Guide...
Page 5 Promise Technology VTrak N1008 Specifications Interface Share Ports: 10G Base-T : 4-Port / 10G SFP+ : 4-Port / 25G SFP28 : 2-Port LAN Ports Management: 2 Ports 1G Base-T USB Ports USB2.0 x 2 (Back) & USB3.2 x 4 (Back) Graphics HDMI x 1;...
Page 6 Product Manual Introduction Hardware The following section provides a summary of the front and back panel hardware features of VTrak N1008. Front Panel The front panel of VTrak N1008 enclosures provide access to drives carriers. Defective drives can be replaced without interruption of data availability to the host computer. If so configured, a hot spare drive will automatically replace a failed drive, securing the fault-tolerant integrity of the logical drive.
Page 7 VTrak N1008 Rear Panel The rear panel of the VTrak N1008 enclosure provides access to the power supply, 10G NAS (Share) ports, VGA and HDMI video monitor connections, 1G Ethernet ports for device management over the local network, and USB 3.2 ports.
Page 8 • “3 Connect Power and power on” • “4 Connect Network (Share Port)” CAUTION The electronic components within the VTrak N1008 unit are sensitive to damage from Electro-Static Discharge (ESD). Observe appropriate precautions at all times when handling the VTrak N1008 unit or its subassemblies.
Page 9 The equipment contained in the shipment is sensitive to electrostatic discharge. The VTrak is shipped with eight hard disk drives (HDD) installed in drive carriers, so the unit is heavy. Be careful handling it and taking it out of the packaging. Summary of the setup procedure The setup procedure for the VTrak N1008 is simple and easy. The device is shipped with hard disk drives installed and a RAID array configured, so it is just necessary to plug it in and connect the device. However, you should install the PROMISE Utility software used for monitoring and administration of the system. Mac users, please follow the setup procedure here or in the Quick Start Guide.
Page 10 Install Utility on Mac To install the PROMISE Utility on Mac: Double-click on the VTrak N1008 icon on your desktop to view the device contents. Find the file R_PROMISE_Utility.dmg and double-click on it to mount the virtual drive containing the installation software package.
Page 11 You can change the location on your system for the installation if desired by clicking the Change Install Location button. Otherwise click on Install to continue the installation in the default location. It takes a few seconds for the Utility software to be installed. When the installation has completed, a message informs you that the installation was successful. Click Close to end the installation procedure. The PROMISE Utility is now available to be used with the VTrak N1008.
Page 12 Product Manual Installation and Setup Install Utility on Windows To install the PROMISE Utility on Windows: Double-click on the Utility installation file to launch the install wizard. Click on the Next button to begin installation. Click Install to continue. The installer will start. Click Finish to close the menu.
Page 13 Insert the female end of one of the supplied power cable in to a power cable receptacle on the power supply unit, and plug the other end in to a suitable power outlet. Power insert and PSU on rear panel of VTrak N1008 Press the Power button on the front left bracket facing.
Page 14 Product Manual Installation and Setup 4 Connect Network (Share Port) Use a suitable cabling to connect one to four of the Share Ports on the rear panel. The network cables for the Share Ports can be connected to a switched Ethernet network, or connect directly to a collaborative user computer. 10G BASE-T ports 10G SFP+ ports 25G SFP28 ports The network Share Port enables collaborative workflow for users connected via Ethernet. Users install the same software, PROMISE Utility, and use it to mount shared folders for collaborative work.
Page 15 DHCP service, use DHCP on the computer used for management to simplify IP settings on both systems. To complete the physical connection to the WebPAM Insight management interface, connect the computer used for VTrak N1008 management to a 1G network switch, and connect either of the 1G network ports to the same switch or switched network. Also keep in mind that both the management computer and VTrak N1008 must be in the same IP subnet. If your network has DHCP service, this is easily done by setting the computer IP setting to DHCP client.
Page 16 Product Manual HDD Replacement Hdd r eplacement VTrak models are shipped with Hard Disk Drives (HDD) installed, so it will not be necessary to install new drives in order to use the device. If it is necessary to change a drive, follow the instructions in this section. It is best to have identical HDD in all bays, or at least identical specifications for capacity and speed.
Page 17 Promise Technology VTrak N1008 Installing 3.5” Disk Drive in the Carrier The instructions below apply 3.5” hard disk drives installed in drive carriers intended for use with VTrak N1008. 1. Remove a disk drive carrier. 2. Carefully lay the disk drive into the drive carrier at the front, so that the screw holes on the sides line up correctly with the power and data connectors facing away from the carrier handle.
Page 18 Product Manual Managing the VTrak N1008 promIse u sIng tIlIty Most system management can be done using PROMISE Utility Pro connected via network connection through either 1G network port or via Share Port connection. Some more advanced system changes however require using the WebPAM Insight web-based system management GUI.
Page 19 Promise Technology VTrak N1008 PROMISE Utility Pro Many users might find it simpler to perform administrative operations using PROMISE Utility Pro. Fortunately, many of the necessary administrative functions can be done easily using either method. In this section we describe most of the basic setup functions and some of the user tasks that can be completed using PROMISE Utility Pro.
Page 20 Product Manual Managing the VTrak N1008 Note that other VTrak N Series, PegasusPro, Pegasus3 or Pegasus32 systems detected will also appear in the device list. Choose the device you are setting up. The default login settings are: • User Account name: admin •...
Page 21 Promise Technology VTrak N1008 The Folders menu appears with the default folder configuration and the shared space folders (Public and Home). The administrator has access to the Home Volume folders. The shared space Team folders are available to be shared over the 10G network. Only the administrator can create Team folders on the shared space.
Page 22 Product Manual Managing the VTrak N1008 Summary of Folder Types Folder Type Administrator account Member account Public Folder • The Public Folder is created automatically. The Public Folder is available for use to all members • Only one Public Folder is allowed.
Page 23 Promise Technology VTrak N1008 First Time Using PROMISE Utility Pro on Mac Install the PROMISE Utility Pro on your Mac and launch the utility. The Welcome menu presents with two options for connecting with the VTrak. If you have an account already, login normally with your User Name and Password.
Page 24 Product Manual Managing the VTrak N1008 Follow the steps below for first time member set up: If you are using a Mac, click the Continue with Mac Device button to proceed with the first time setup. To access the VTrak, you first need to get permission from the administrator. Click on the Ask For Access Now button.
Page 25 Promise Technology VTrak N1008 click on the Cancel Request button. When access is granted, the Folders menu appears. It is first necessary to create a password for your account. Your default account user name is the name of the Mac user account logged in when the request was sent. The user name cannot be changed.
Page 26 Product Manual Managing the VTrak N1008 First Time Using PROMISE Utility Pro on Windows Install the PROMISE Utility Pro on your Windows 10 (or later) system and launch the utility. The Welcome menu presents with two options for connecting with the VTrak. If you have an account already, login normally with your User Name and Password.
Page 27 Promise Technology VTrak N1008 Follow the steps below for first time member set up in Windows: If you are using Windows, click the Continue with Windows Device button to proceed with the first time setup. To access the VTrak, you first need to get permission from the administrator. Click on the Ask For Access Now button.
Page 28 Product Manual Managing the VTrak N1008 It is first necessary to create a password for your account. Your default account user name is the name of the Windows user account logged in when the request was sent. The user name cannot be changed.
Page 29 Promise Technology VTrak N1008 Adding a folder with PROMISE Utility Pro To add a folder to a Team Volume, follow these steps: Click on the + icon in the lower right corner, enter a name for the new folder. Enter a name for the folder and click Continue.
Page 30 Product Manual Managing the VTrak N1008 There are two categories for Collaborators: Collaborators which are allowed to add, delete or edit their files in the Team folder (read/write) and others that can view content but not make changes (view only). Hover the cursor over the account icon to move from one category to the...
Page 31 Promise Technology VTrak N1008 Using FileBoost FileBoost is a PROMISE proprietary technology that makes possible very rapid data transfers to and from the NAS folder accessible on Member computers. This is a key feature of the VTrak system and is especially useful when large amounts of data need to be copied and moved between folders mounted on Member computers.
Page 32 Product Manual Managing the VTrak N1008 Choose the items to copy or move from the Source Volume, and click on the action button (i.e. Copy To or Move To located under the panel). Alternatively, select the items, drag them to the destination and release the (left) mouse button.
Page 33 Promise Technology VTrak N1008 The items appear in the target location. Click X to close the FileBoost menu when you are finished copying or moving files. Status on the transfers appear above the menu. Click outside the menu to close the status menu.
Page 34 In order to connect to WebPAM Insight, the computer used for management and the VTrak must be connected to the same switched 1G network, and be in the same IP subnet. 1G ports on back of VTrak N1008 Connect either 1G...
Page 35 The WebPAM Insight interface consists of menu icons in the left panel, each leading you to a specific function; a virtual front view of the VTrak N1008 with drives indicating their working status; a system health status indicator, capacity indicator that informs of total and available storage capacity; and a real-time graphical performance monitor.
Page 36 Product Manual Managing the VTrak N1008 Dashboard The Dashboard menu is the starting point on WebPAM Insight after login. This display menu provides a quick overview of the real time status to the physical enclosure hardware and functional systems of the VTrak.
Page 37: Member And Group Management
Promise Technology VTrak N1008 Member and Group Management Management of accounts and groups can be done by the administrator using PROMISE Utility Pro or WebPAM Insight. In WebPAM Insight, click the Members icon in the left panel to go to the Members main menu.
Page 38: Creating A New Member Account
Product Manual Managing the VTrak N1008 Creating a New Member Account To create a new account, in the Members menu: Click on the Create Account button, a new menu appears. Enter a Name and a Display Name for the account.
Page 39: Deleting An Existing Account
Promise Technology VTrak N1008 Deleting an Existing Account To remove an existing account: Go to the Members Main Menu, click on the icon in the right column for the account to be removed, and select the Delete option; a new menu appears.
Page 40: Creating A New Member Group
Product Manual Managing the VTrak N1008 Creating a New Member Group To create a new member group: In the Group menu, click on the Create Group + icon, a new menu appears. Group menu Enter a Group Name and a Description for the account.
Page 41: Adding Members To A Group
Promise Technology VTrak N1008 Adding Members to a Group To add members to an existing group: In the Group menu, click on the Group icon to view details for that group. Click on the Add Account button, a new menu appears.
Page 42: Network Management
Product Manual Managing the VTrak N1008 Network Management Network management includes managing network settings for the 10G and 1G Ethernet interfaces, as well as enabling and configuring bonding for the Ethernet interfaces. Device management over the network is done through the 1G Ethernet interface. Note that if you change the IP address or other network settings on this interface, you will need to reconnect to the device for further management changes.
Page 43: Network Interface Bonding
Promise Technology VTrak N1008 Network Interface Bonding Network bonding is a process of combing or joining two or more network interfaces together into a single interface. Network bonding offers performance improvements and redundancy by increasing the network throughput and bandwidth. If one interface is down or unplugged the other one will work. It can be used in situations where you need fault tolerance, redundancy or load balancing networks.
Page 44: Team Folders
Product Manual Managing the VTrak N1008 Team Folders Management of production teams for collaboration will likely be one of the main activities of the VTrak administrator. The user interface and menus are user friendly and intuitive in order to simplify overall system management.
Page 45: Creating A New Team Folder
Promise Technology VTrak N1008 Creating a New Team Folder To create a new Team Folder, click the + Add Folder button, the Add New Folder menu appears. Add New Folder to Team Volume menu To create a new Team Folder: Type a Folder Name, and click to enable or disable protocols for the folder (SMB, FTP, NFS or WEBDAV all enabled by default).
Page 46: Adding Members To A Team Folder
Product Manual Managing the VTrak N1008 Adding Members to a Team Folder To add members to a team folder, click on the Add Member icon for an eligible team folder. Note that team folders with the blue T icon are eligible for member management in this menu.
Page 47: Editing/Deleting Members And Permission Settings
Promise Technology VTrak N1008 Editing/Deleting Members and Permission Settings To delete members from a team folder or to change settings such as read-write permission settings, go to the Folders List, click on the Details icon for the folder ( ... ) and choose the Edit Details option. Note that this is also where you can change the name of the folder.
Page 48: Device Information
Product Manual Managing the VTrak N1008 Device Information The Device menus include a few settings menus for system alarm and system time. This is also where you can reset the the device to the factory default settings. Most of the menus under the Device banner are used to present information about the enclosure.
Page 49: Device Settings
Promise Technology VTrak N1008 Device Settings Click the Settings link in the Device menu to view the basic settings menu for the device. The actions available in the Basic Settings menu are: • Allow detection using PROMISE Utility Pro Enabled by default. Use this to enable or disable autodetection for PROMISE Utility Pro on the network.
Page 50: Device Health
Product Manual Managing the VTrak N1008 Device Health Click the Health link in the Device menu to view system health status information for the following: • Controller • Power Supply Unit • PSU Fan • Blower • Temperature Sensors • Voltage Sensors...
Page 51: Nvme Ssd Status
VTrak N1008 NVMe SSD Status NVMe SSD cache on the VTrak N1008 is a RAID0 volume made up of two NVMe SSD drives. The NVMe SSD cache increases read performance up to 4000MB/s. The status menu lists the health and operational status, usage statistics and information about the installed drives.
Page 52: Events Log
Product Manual Managing the VTrak N1008 Administration Administration menus include the Events, Firmware Update, Import/Export settings, Service, Protocol Registration menus. Events Log The log of Events appears. Events are added to the top of the list. Each item includes: • Index number – Begins with 0 at system startup.
Page 53: Mport /E Xport S Ettings F Iles
Note that SMB, NFS and HTTP must be enabled for client Members to use the VTrak. Registration It is strongly recommended that you register your VTrak N1008 to enable optimum service if you should require assistance or technical support. To register, you must login with your PROMISE account. If you do not have an account, it is easy and quick to get one.
Page 54: Configuring A New Storage Volume
The default storage configuration on the VTrak N1008 contains one storage pool with one storage volumes (Team_Volume_01 with Public and Home folders), the volume consists of a storage pool of 8 HDD.
Page 55 Promise Technology VTrak N1008 Template Option The Template option will create everything in one step. You simply need to enter a name for the storage pool, click Yes or No to create or not create a spare drive and click on Create. The new pool will use all available drives for one storage pool with two volumes.
Page 56: C Ontacting T Echnical S Upport
Product Manual Contact Technical Support ontactIng ecHnIcal upport PROMISE offers Web Support 24/7 and local Phone Support during normal business hours for VTrak N Series: For Web Support, click here: https://support.promise.com. For telephone support, click here: http:// www.promise.com/ContactUs Please be sure to register your product at PROMISE eSupport (https://support.promise.com) The information below is required for troubleshooting.
Page 57 Promise Technology VTrak N1008 Return ONLY the specific product covered by the warranty. Do not ship cables, manuals, CDs, etc. Please return the product to your dealer or retailer or Contact PROMISE technical support for instructions before shipping the product.
Page 58: Y Our R Esponsibilities
Product Manual Contact Technical Support esponsibilities You are responsible for determining whether the product is appropriate for your use and will interface with your equipment without malfunction or damage. You are also responsible for backing up your data before installing any product and for regularly backing up your data after installing the product. PROMISE is not liable for any damage to equipment or data loss resulting from the use of any product.
Page 59: Imited W Arranty
VTrak N1008 imited arranty PROMISE Technology, Inc. (“PROMISE”) warrants that this product, from the time of the delivery of the product to the original end user: a) all components for a period of three (3) years; b) will conform to PROMISE’s specifications;...
Page 60: D Isclaimer Of Other Warranties
Product Manual Contact Technical Support isclAiMeR oF otheR wARRAnties This warranty covers only parts and labor, and excludes coverage on software items as expressly set above. Except as expressly set forth above, PROMISE disclaims any warranties, expressed or implied, by statute or otherwise, regarding the product, including, without limitation, any warranties for fitness for any purpose, quality, merchantability, non-infringement, or otherwise.

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