Returning Your Analyzer For Service - Agilent Technologies 8590 Series Service Manual

Returning Your Analyzer for Service

Use the information in this section if you need to return the analyzer to
Agilent Technologies.
Package the analyzer for shipment
Use the following steps to package the analyzer for shipment to Agilent
Technologies for service:
1. Fill in a service tag (available at the end of this chapter) and attach
Analyzer damage can result from using packaging materials other than
CAUTION
those specified. Never use styrene pellets in any shape as packaging
materials. They do not adequately cushion the instrument or prevent it
from shifting in the carton. Styrene pellets cause equipment damage by
generating static electricity and by lodging in the analyzer fan.
2. Use the original packaging materials or a strong shipping container
3. Surround the instrument with at least 3 to 4 inches of packing
4. Seal the shipping container securely with strong nylon adhesive
5. Mark the shipping container "FRAGILE, HANDLE WITH CARE" to
6. Retain copies of all shipping papers.
Chapter 8
it to the instrument. Please be as specific as possible about the
nature of the problem. Send a copy of any or all of the following
information:
• Any error messages that appeared on the analyzer display.
• A completed Performance Test record from the calibration guide
for your instrument.
• Any other specific data on the performance of the analyzer.
that is made of double-walled, corrugated cardboard with 159 kg
(350 lb) bursting strength. The carton must be both large enough
and strong enough to accommodate the analyzer and allow at least 3
to 4 inches on all sides of the analyzer for packing material.
material, or enough to prevent the instrument from moving in the
carton. If packing foam is not available, the best alternative is
SD-240 Air Cap™ from Sealed Air Corporation (Commerce, CA
90001). Air Cap looks like a plastic sheet covered with 1-1/4 inch
air-filled bubbles. Use the pink Air Cap to reduce static electricity.
Wrap the instrument several times in the material to both protect
the instrument and prevent it from moving in the carton.
tape.
ensure careful handling.
If You Have A Problem
Returning Your Analyzer for Service
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