Agilent Technologies 8590 Series Service Manual page 488

Replaceable Parts
Ordering Information
Direct Mail-Order System
Within the USA, Agilent Technologies can supply parts through a direct
mail-order system. Advantages of using the system are as follows:
• Direct ordering and shipment from Agilent Technologies.
• No maximum or minimum on any mail order. (There is a minimum
order amount for parts ordered through a local
Agilent Technologies office when the orders require billing and
invoicing.)
• Prepaid transportation. (There is a small handling charge for each
order.)
• No invoices.
To provide these advantages, a check or money order must accompany
each order. Mail-order forms and specific ordering information are
available through your local Agilent Technologies office.
Direct Phone-Order System using (800) 227-8164
(U.S. Only)
Within the USA, a phone order system is available for regular and
hotline replacement parts service. A toll-free phone number is
available, and Mastercard and Visa are accepted.
Regular Orders
The toll-free phone number, (800) 227-8164, is available Monday
through Friday, 6 AM to 5 PM (Pacific time). Regular orders have a
four-day delivery time.
Hotline Orders
Hotline service is available 24 hours a day, 365 days a year, for
emergency parts ordering. The toll-free phone number, (800) 227-8164,
is available Monday through Friday, 6 AM to 5 PM (Pacific time).
To cover the cost of freight and special handing, there is an additional
hotline charge on each order (three line items maximum per order).
Hotline orders are normally delivered the next business day after they
are ordered.
488 Chapter 12