Packing And Returning Components; Contacting Customer Support To Obtain Return Material Authorization - Juniper MX240 Hardware Manual

CHAPTER 33

Packing and Returning Components

Contacting Customer Support to Obtain Return Material Authorization

Copyright © 2017, Juniper Networks, Inc.
Contacting Customer Support to Obtain Return Material Authorization on page 431
Guidelines for Packing Hardware Components for Shipment on page 432
Returning a Hardware Component to Juniper Networks, Inc. on page 432
Packing the MX240 Router for Shipment on page 433
If you are returning a device or hardware component to Juniper Networks for repair or
replacement, obtain a Return Material Authorization (RMA) number from Juniper Networks
Technical Assistance Center (JTAC).
After locating the serial number of the device or hardware component you want to return,
open a Case with Juniper Networks Technical Assistance Center (JTAC) on the Web or
by telephone.
Before you request an RMA number from JTAC, be prepared to provide the following
information:
Your existing case number, if you have one
Serial number of the component
Your name, organization name, telephone number, fax number, and shipping address
Details of the failure or problem
Type of activity being performed on the device when the problem occurred
Configuration data displayed by one or more
You can contact JTAC 24 hours a day, seven days a week on the Web or by telephone:
Case Manager at CSC: http://www.juniper.net/cm/
Telephone: +1-888-314-JTAC1-888-314-5822, toll free in U.S., Canada, and Mexico
NOTE: For international or direct-dial options in countries without toll free
numbers, see http://www.juniper.net/support/requesting-support.html
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