Nortel Compact ICS 7.1 Manuals

Nortel Compact ICS 7.1 Manuals

Manuals and User Guides for Nortel Compact ICS 7.1. We have 1 Nortel Compact ICS 7.1 manual available for free PDF download: Coordinator Manual

Nortel Compact ICS 7.1 Coordinator Manual

Nortel Compact ICS 7.1 Coordinator Manual (266 pages)

Brand: Nortel | Category: Telephone System | Size: 2.46 MB

Table of Contents

Table of Contents

5
- Table of Contents
  3
- Table of Contents
  5
- Table of Contents
  7
Table of Contents

9
- Table of Contents
  11
Index 247

13
- Table of Contents
  13
- Getting Started with Norstar
  
  15
  - Using this Guide
    15
  - Understanding Programming
    15
  - Before You Start
    16
  - What You'll Need to Do Programming
    17
  - Using Buttons
    17
  - Using the Buttons under the Display
    20
- The Programming Overlay
  
  20
  - A Map for Working in Programming
    22
    
    Programming Map (Page 1)
    23
  - Starting and Ending a Session
    25
  - Ending a Session
    26
- Frequently Used Programming Operations
  
  27
- Answering Calls
  
  41
- Making Calls
  
  71
- Auto Attendant
  
  81
- Time Savers for Making Calls
  
  95
- Handling Many Calls at Once
  
  103
  - Using Hold
    103
    
    Retrieving a Held Call
    103
    
    Holding a Call Exclusively
    104
    
    Listening on Hold
    104
  - Using Call Queuing
    105
  - System-Wide Call Appearance (SWCA) Codes
    105
- Transferring Calls
  
  107
  - Using the Transfer Feature
    107
    
    Transferring a Call
    107
    
    Canceling a Transfer
    108
    
    Transferring External Calls
    108
  - Using Camp-On
    110
  - Parking a Call
    111
    
    Retrieving a Parked Call
    111
    
    Using Call Park
    112
  - Using Callback
    113
- Forwarding Your Calls
  
  115
  - Forwarding Your Calls Within the System
    115
    
    Canceling Call Forward
    115
    
    Changing the Automatic Call Forward Settings
    116
    
    Overriding Call Forward
    116
    
    Using Call Forward at Your Telephone
    116
    
    Changing Forward no Answer
    117
    
    Changing the Delay before a Call Is Forwarded
    117
    
    Forward on Busy
    117
    
    DND on Busy
    118
    
    Call Forward and Voice Mail
    119
  - Line Redirection
    119
    
    Canceling Line Redirection
    120
    
    Turning on Line Redirection
    120
    
    Allowing a Telephone to Redirect Calls
    121
    
    Turning the Redirect Ring for a Telephone on or off
    121
    
    How Line Redirection Is Different from Call Forward
    123
    
    Using Line Redirection
    123
- Communicating in the Office
  
  125
  - Paging
    125
    
    Making a Page Announcement
    125
    
    Activating and Deactivating the Ability to
    126
    
    Creating Page Zones
    126
    
    Using Page with External Paging Equipment
    128
  - Sending Messages Using the Display
    128
    
    Sending a Message
    128
    
    Canceling a Message You Have Sent
    129
    
    Viewing Your Messages
    129
    
    Replying to a Message
    130
    
    Replying to a Message Using an Analog Telephone
    130
    
    Removing Items from Your Message List
    131
    
    Removing Items from Your Message List Using an Analog Telephone
    131
    
    Viewing Messages You Sent
    132
  - Using Voice Call
    133
    
    Making a Voice Call
    133
    
    Answering a Voice Call Without Touching Your Telephone
    134
    
    Preventing Voice Calls to Your Telephone Using Voice Call Deny
    134
- Tracking Your Incoming Calls
  
  137
  - Using Call Log
    137
    
    Call Log Options
    138
    
    Deleting Old Log Items (Autobumping)
    139
    
    Logging a Call Manually
    139
    
    Viewing Your Call Log
    139
    
    Erasing Log Items
    140
    
    Making a Call Using Call Log
    140
    
    Viewing a Call Log Item
    140
    
    Changing Your Call Log Password
    141
    
    Creating a Password to Your Call Log
    141
    
    Deleting an Assigned Password
    141
  - Using Voice Mail
    143
- Customizing Your Telephone
  
  145
  - Finding out What a Button Does Using Button Inquiry
    145
  - Changing the Set Display Contrast
    146
  - Changing the Language on the Display
    146
  - Programming a Feature Code Onto a Memory Button
    147
    
    Erasing a Feature Button
    147
    
    Programming Feature Buttons
    147
  - Labeling Your Set
    149
    
    Applying Button Labelling
    149
    
    Digital Phones
    149
  - Default Button Assignments
    150
    
    7316E Button Defaults
    150
    
    7316 Button Defaults
    152
    
    7208 Button Defaults
    154
    
    Moving Line Buttons
    156
    
    Adjusting the Ring Volume
    157
    
    Changing the Type of Ring
    157
    
    Hiding the Message or Calls Indication
    158
    
    Restoring the Messages and Calls Indication
    158
- User Preferences
  
  159
  - Using User Preferences
    159
    
    Changing Button Programming
    160
    
    Changing a User Speed Dial
    161
    
    Changing Call Log Options
    161
    
    Changing How Calls Are Dialed
    161
    
    Changing the Language Used on the Display
    162
    
    Changing the Ring on the Telephone
    162
    
    Making the Display Lighter or Darker
    162
- Programming Hunt Groups
  
  165
  - Adding or Removing Members from a Group
    166
  - Moving Members of a Group
    167
  - Assigning or Unassigning Lines to a Group
    168
  - Setting the Distribution Mode
    169
  - Setting the Hunt Delay
    170
  - Programming Busy Line Setting
    170
  - Programming the Queue Time-Out
    171
  - Programming the Overflow Set
    171
  - Setting the Name
    172
  - Allowing/Disallowing an Auxiliary Ringer
    172
  - Assigning a Distinctive Ring Pattern to a Hunt Group
    173
  - Using Silent Monitor
    174
    
    Feature Notes
    176
- Using the Hospitality Features
  
  179
  - Hospitality Passwords
    179
    
    Desk Pswd
    179
    
    Cond Pswd
    180
  - Room/Desk Information
    180
    
    Programming Room Information
    181
    
    Using the Room/Set Programming
    182
  - Programming the Alarm Feature
    184
    
    Using the Administration Set to Control Alarms
    185
    
    Canceling an Alarm
    186
    
    Using the Alarm
    186
    
    Turning off an Alarm
    187
- Telephone Features
  
  189
- Isdn
  
  203
  - Isdn Bri
    203
    
    Line Access from an ISDN Terminal
    204
  - ISDN BRI Features
    204
    
    Network Name Display for BRI
    204
    
    Name and Number Blocking for BRI
    205
  - Service Provider Features
    205
    
    Call Forward
    205
    
    Canceling Call Forward
    205
    
    Automatic Call Back
    206
    
    Automatic Recall
    206
    
    Calling the Number Your Calls Are Forwarded to
    206
    
    MCID (Profile 2)
    207
    
    Network Call Diversion (Profile 2)
    207
  - ISDN BRI Terminals
    208
  - ISDN Applications
    208
- Using System Features
  
  211
  - Using Alternate or Scheduled Services
    211
    
    Changing the Lines Used by Outgoing Calls
    211
    
    Making Additional Telephones Ring
    211
    
    Preventing Certain Calls from Being Made
    211
    
    Turning Services on and off
    212
    
    An Example of How to Turn on a Service Manually
    213
    
    Turning Services on and off Using Feature Codes
    213
    
    Viewing the Active Services from a Two-Line Display Telephone
    214
    
    Viewing the Active Services from a One-Line Display Telephone
    215
  - Using Passwords
    217
    
    Using a Basic Password
    217
    
    Changing Passwords
    218
    
    Clearing a Call Log Password
    218
    
    Hospitality Passwords
    219
    
    Silent Monitor Password
    219
  - Using Special Telephones
    220
    
    Changing the Direct-Dial Telephone Assignments
    220
    
    Direct-Dial
    220
    
    Bypassing a Hotline
    221
    
    Hotline
    221
    
    Making a Telephone a Hotline Telephone
    221
    
    Control Telephone
    222
    
    SM Supervisor
    222
  - Using Set Lock
    223
    
    Changing Set Lock Programming for a Telephone
    223
  - Using an Auxiliary Ringer
    224
    
    Setting the Auxiliary Ringer for a Telephone
    224
  - Using Host System Dialing Signals
    224
    
    Link
    224
    
    Pause
    225
    
    Preventing a Telephone from Using Link
    225
    
    Long Tones
    226
    
    Programmed Release
    226
    
    Run/Stop
    227
    
    Wait for Dial Tone
    227
    
    Using Tone Dialing for a Call
    228
  - Using Your Norstar System from an External Location
    228
    
    Class of Service (COS)
    229
    
    Controlling Access to Your Norstar System
    229
    
    Direct Inward System Access (DISA)
    229
    
    Accessing Norstar Remotely over the Public Network
    230
    
    Maintaining Security
    230
    
    Tones
    231
    
    Using Class of Service (COS) Passwords
    231
- General System Features
  
  233
  - Disconnect Supervision
    233
  - Hunt Groups
    233
  - Internal Numbers
    233
  - Line Assignment
    234
  - Target Line
    234
  - Line Pools
    235
  - Overflow Call Routing
    235
  - Telephones with no Line Buttons
    235
  - Memory Buttons
    236
    
    One-Line Display
    236
  - Prime Line
    237
  - Private Lines
    237
  - Volume Bar
    237
- Troubleshooting
  
  239
  - Using the Alarm Telephone
    239
    
    Reporting and Recording Alarm Codes
    239
  - Testing the Telephone
    239
    
    Testing the Telephone Buttons
    240
    
    Testing the Telephone Display
    240
    
    Testing the Speaker in the Telephone Handset
    241
    
    Testing the Telephone Headset
    241
    
    Testing the Telephone Speaker
    241
    
    Testing the Power Supply to a Telephone
    242
- Common Feature Displays
  
  243
- Index
  
  247

Advertisement

Advertisement

Related Products

Nortel Categories

Telephone

Switch

Switch Software Server

More Nortel Manuals