Returning The Services Gateway; Return Procedure For The Srx210 Services Gateway; Locating An Srx210 Services Gateway Component Serial Number And Agency; Labels - Juniper SRX210 Series Manual

CHAPTER 23

Returning the Services Gateway

Return Procedure for the SRX210 Services Gateway

Copyright © 2012, Juniper Networks, Inc.
Return Procedure for the SRX210 Services Gateway on page 157

Locating an SRX210 Services Gateway Component Serial Number and Agency

Labels on page 158
Information You Might Need to Supply to Juniper Networks Technical Assistance
Center on page 159
Contacting Customer Support on page 160
Packing the SRX210 Services Gateway and Components for Shipment on page 161
Follow the tasks list provided in
or component to Juniper Networks for repair or replacement:
Table 47: Return Procedure for SRX210 Services Gateway
Step Task
1 Determine the part number and serial
number of the device or component.
2 Obtain a Return Materials Authorization
(RMA) number from JTAC.
3 Pack the SRX210 Services Gateway or
component for shipping.
NOTE: Do not return the device or any component to Juniper Networks unless
you have first obtained an RMA number. Juniper Networks reserves the right
to refuse shipments that do not have an RMA. Refused shipments are returned
to the customer via collect freight.
For more information about return and repair policies, see the customer support Web
page at http://www.juniper.net/support/guidelines.html
Table 47 on page 157 to return an SRX210 Services Gateway
For more information, see
"Locating an SRX210 Services Gateway
Component Serial Number and Agency
Labels" on page 158
"Contacting Customer Support" on
page 160
"Packing the SRX210 Services Gateway
and Components for Shipment" on
page 161
.
157