Interference With Meridian Mail Data; Interference With Acd Queues - Nortel Meridian 1 Option 11C Planning And Installation Manual

Interference with Meridian Mail data

The Option 11 system is shipped with pre-programmed data to support a
Meridian Mail card option. The pre-programmed Meridian Mail data may
cause problems in the following situations:
• there is a numbering plan conflict with pre-programmed Meridian Mail
data and the programming required for another feature
• card slot 10 is required for another circuit card.
Obtaining the use of card slot 10
If card slot 10 is required for another circuit card, simply remove the six
Meridian Mail agents programmed for this card slot. To do this, load LD 11
on the TTY and respond to the system prompts as shown below. Repeat the
procedure once for each of the six units that you want to remove.
LD 11
REQ OUT <CR>
TYPE 2008 <CR>
TN 10 XX <CR> "XX" = a value of 0,1,2,8,9, or 10
Obtaining the use of Meridian Mail ACD queues
The Meridian Mail feature also uses a number of ACD queues in the
Option 11 system. Refer to the section of this chapter called "Interference
with ACD queues" on page 393 for information on how to remove this data
from the system.

Interference with ACD queues

The Option 11C has pre-programmed ACD queues for Meridian Mail, the
Central Answering Position, and general purpose ACD. (For some countries,
pre-programmed ACD queues are listed in "Important extension numbers" on
page 318.) To remove these values, use LD 23.
Note: Before you remove this data from the system, make sure that all
ACD agent information is removed from the queue.
Changing pre-programmed data Page 393 of 408
Option 11C Planning and Installation Guide