ASCOM Ascotel 2025 System Manual page 419

ascom Ascotel 2025/2045/2065
Fig. 2.131: ICL can be switched on or off in each call distribution element
Application Example
• Customer service: (032) 624 24 44
• "ICL ON", for customer service calls only (see Fig. 2.131).
Analysis is used to determine the quality of the call handling. One possible result
of the analysis is that customer service is constantly busy between 10 a.m. and 11
a.m., and that an extra employee might be required during that period.
Cost Centre Allocation
It is possible to allocate a cost centre to an incoming call using the *78 + CC No.
procedure. Businesses such as lawyers, physicians, consultants, etc., like to invoice
their consultancy fees on the basis of the duration of the calls made with their cli-
ents. In such cases, ICL is combined with cost centre allocation.
Response if Output is blocked
(See "Printer Faults", Page 2.247)
2.242 Call Logging (CL)
CDE ICL
1 off
20 on
49 off
PBX
haz0177aaenc0
"Customer Service"
line group
201
202
203
HBT_20321104_02/B0_en