ASCOM Ascotel 2025 System Manual page 290

Call Routing in the event of an ACD Server Failure
Alternative destinations have to be defined so that calls can be routed to a desti-
nation even in the event of an ACD server failure (see "Alternative Destinations",
Page 2.72).
If the ACD server fails, an event message is generated ("ACD server out of oper-
ation").
Fig. 2.58: Emergency routing in the event of an ACD server failure
If the same call routing as with the ACD server is to be achieved, the ACD server
configuration has to be replicated in the PBX configuration also (for example ACD
agent groups have to be replicated as user groups in the PBX configuration).
HBT_20321104_02/B0_en
No routing instruction from the ACD server
Call distribution element 1
-> ACD
-> CDE if no answer: 2
Call distribution element 2
-> SC 220
haz1209aaena0
ascom Ascotel 2025/2045/2065
ACD queue
220
Routing Elements 2.113