ASCOM Ascotel 2025 System Manual page 289

ascom Ascotel 2025/2045/2065
Fig. 2.57: PBX call routing controlled by the ACD server
If the call is not answered by the destination subscriber (agent) by the time the
ringing time has expired or if the destination subscriber is busy, the PBX will return
the call to the queue and inform the ACD server accordingly.
Utilization of the ACD queue is subject to the acquisition of a licence.
Note:
For the ACD server to analyse calls correctly, "DDI No. instead of CDE
name = yes" has to be configured in the direct dialling plan.
2.112 Routing Elements
PBX
ACD queue
haz1208aaena0
ACD server
HBT_20321104_02/B0_en
200
201
202