ASCOM Ascotel 2025 System Manual page 246

4.4 Call Distribution Element (CDE)
Network
connections
Network
side
1
KT lines
2
3
4
Fig. 2.36: Call distribution elements in relation to the other routing elements
Call distribution elements are used to route an incoming call to an individual des-
tination or to a combination of destinations.
Each call distribution element is assigned a switch group. The destinations can be
specified differently for all three switch positions of the switch group.
Each call distribution element can be linked with two other call distribution ele-
ments for the routing to alternative destinations if either the original destination
is busy or the call is not answered.
A call distribution element can be addressed both internally and externally. It can
route a call to an internal or an external destination.
Call distribution elements can be allocated call numbers in the numbering plan.
Internal calls can then be routed to a call distribution element by selecting one of
these numbers (but not with name selection).
HBT_20321104_02/B0_en
Trunk
groups Routes
DDI plans
Key telephones
General call
Operator console(s)
External Remote Control
ascom Ascotel 2025/2045/2065
Call distribution
elements User groups
1
1 3 4 5
5
ACD queue
Changeover switch for one or
more switching groups
Outgoing calls
Incoming calls
Subscriber
configurations
Subscriber
2 3
haz0700aaena0
ACD server
Routing Elements
side
2.69