Ricoh BE-C1 D046 Field Service Manual page 512

5. Appendix: Service Call Conditions
SC872 D
5
SC873 D
SC874 D
SC875 D
64
• HDD defective.
More Details
1. Do SP5846 050 (UCS Settings – Initialize all Directory Info.) to reset all
address book data.
2. Reset the user information with SP5832 006 (HDD Formatting– User
Information).
3. Replace the HDDs.
4. Boot the machine from the SD card.
HDD mail RX data error
An HDD error was detected immediately after power on. The HDD may be defective
or the machine was accidentally powered off while the HDD was being accessed.
• Reformat the HDD with SP5832-7 (Mail RX Data)
• Replace the HDD
HDD mail send data error
An error was detected on the HDD immediately after the machine was turned on,
or power was turned off while the machine used the HDD.
• Do SP5832-007 (Format HDD – Mail TX Data) to initialize the HDD.
• Replace the HDD
Delete All error 1: HDD
A data error was detected for the HDD/NVRAM after the Delete All option was
used.
Note: The source of this error is the Data Overwrite Security Unit running from an
SD card.
• Turn the main switch off/on and try the operation again.
• Install the Data Overwrite Security Unit again. For more, see section "MFP
Options" in "Installation".
• HDD defective
Delete All error 2: Data area
An error occurred while the machine deleted data from the HDD.
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