Moving The Printer; Warranty Information; Supplies Ordering - Tektronix Phaser 380 Service Manual

Moving the printer

Warranty information

Supplies ordering

Transit restraint: Explain the importance of powering down the printer using
the power switch and locking the transit restraint before moving or shipping the
printer. Failure to properly lock the print head can result in serious damage to
the printer.
Show where this is explained in the user manual.
Allow the inks in the printhead to solidify (about 45 minutes) before
moving or tilting the printer.
Don't tilt the printer with the maintenance tray installed inside.
Emphasize that the maintenance tray must be removed from the
printer and transported separately in a sealed plastic bag. The oil in
the maintenance tray can be messy and can possibly damage the
printer if the tray is tipped or left tilted.
Due to the weight of the printer, emphasize the need to use four
people to move the printer. Explain the use of the retractable handles
for moving the printer.
Review the warranty information with customers to ensure that they are aware
of the printer's warranty and the duration of its coverage.
The printer is shipped with the latest version of the supplies information sheet; it
lists all the available supplies for the printer, as well as printer accessories, such
as software and printer carts, that customers may be interested in. Additionally,
some supplies are listed in the user manual.
United States: Customers can call toll-free at 1-800-835-6100 (ask for the Color
Printing Supplies Order Desk) to place a supplies order. Open Monday through
Friday, 6:00 am to 5:00 pm (PST). Shipments are made within 24 hours.
Outside the United States: Contact your nearest Tektronix dealer.
Key Operator Training
Service Manual 4-5
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