Using The Automated Fax Systems - Tektronix Phaser 380 Service Manual

4
Key Operator Training

Using the automated fax systems

4-8 Phaser 380 Color Printer
As an alternative to other resources, and to provide up-to-date information
quickly, Tektronix has set up HAL (Highly Automated Library) and EuroHAL,
two interactive, automated fax systems. These automated fax systems provide
Macintosh, PC, and workstation users with the latest technical hints and tips
(like color adjustments), solutions to common technical problems, and
application notes for software problems (such as CorelDRAW! and
QuarkXPress).
If the customer has a fax machine and a touch-tone voice telephone, the
customer can order a HAL catalog, listing all of the information offered by HAL.
The customer may call HAL or EuroHAL from anywhere in the world. The fax
systems are available 24 hours a day, seven days a week.
Use HAL to order a catalog or individual documents in the U.S.A. and Canada
If customers have a fax machine and a touch-tone voice telephone, they can
order a HAL catalog, listing all of the information offered by HAL, by calling
(503) 682-7450 (direct) or, in the U.S. and Canada, call 1-800-835-6100.
1. Before calling, instruct customers to write down the area code and
telephone number for customers fax machine. HAL will ask
customers to key this number through the keypad on their voice
telephone. If they are calling from outside the United States or
Canada, they'll need to know the international access code to reach
their country from the United States. Without a complete fax number,
HAL cannot call their fax machine.
2. Call only from a touch-tone voice telephone.
3. Follow through the voice-prompted menu.
4.
Order individual documents by entering the desired document's
number as listed in the HAL catalog. Enter the number by using the
telephone's keypad.
5. Customers can order up to three documents per call.
6. The HAL catalog or documents that customers request are faxed to
them in a matter of minutes.
Use EuroHAL to order a catalog or individual documents in Europe
EuroHAL includes many documents, some in English and some in other
European languages. If a localized version of the document is available,
EuroHAL will send it in that specific language. Otherwise, it will send English
documents.
If customers have a tone-dial telephone and a fax machine, they can use
EuroHAL. If customers' telephones have star (*) and hash mark (#) keys, then
they can probably use tones; ask a local telephone supplier if unsure.