Page 1 User Manual ® Phaser Color Printer First printing March 1997 070-9682-01...
Page 3 The method of printing employed by Tektronix Phaser 5,372,852. Purchase of a Tektronix Phaser 350 Color Printer provides a purchaser with a license under claims 1, 3, 20, and 22 of the '852 patent, but not a license under other claims of that patent, which cover methods of printing using inks having speciﬁc properties.
Page 4 Tektronix warrants that the Phaser 350 will be free from defects in materials and workmanship for a period of one (1) year from the date of shipment and that the Maintenance Cartridge in the Phaser 350 will be free from defects in materials and workmanship for a period of ninety (90) days from the date of shipment or six months where longer periods are required by law.
Page 5: Users Safety Summary
Users safety summary Terms in manual: CAUTION Conditions that can result in damage to the product. WARNING Conditions that can result in personal injury or loss of life. Power source: Do not apply more than 250 volts RMS between the supply conductors or between either supply conductor and ground.
Page 7: Table Of Contents
Contents Introduction Overview 1-1 Information roadmap 1-4 Getting Set Up At a glance 2-1 Setting up the printer 2-2 What you get with your printer 2-2 Optional accessories 2-4 Touring the printer 2-6 Registering the printer 2-7 Removing the packing material 2-7 Installing the optional Lower Paper Tray Assembly 2-7 Unlocking the transit restraint 2-10 Installing the maintenance tray 2-11...
Page 8 Printer languages: PostScript, HP-GL, PCL5 3-40 Fonts 3-41 Resident typefaces (PostScript) 3-41 Printer’s Extended Features option 3-42 Resident typefaces (PCL5) 3-43 Downloading fonts 3-43 Macintosh screen fonts 3-44 Using fonts with Windows 3-45 Printing font samplers 3-45 viii Phaser 350 Color Printer...
Page 9 Printing: Beyond the Basics Working with color 4-2 TekColor corrections — making the best selection 4-3 Deciding which color correction to use 4-4 Color correction descriptions 4-6 Special considerations 4-9 Printing and using the color sampler charts 4-10 Using the Quick Collate option 4-12 Quick Collate and the Check Print option 4-13 Previewing with Check Print 4-14 Using Image Smoothing 4-16...
Page 10 Printed colors are not what you expected 6-32 In general 6-32 Printing PANTONE Colors 6-33 Blue colors look too purple 6-33 Using the Tektronix halftone screens 6-34 Selecting page sizes in Windows applications 6-36 Fonts printing incorrectly from Windows 6-38 Sharing the printer on a network 6-39...
Page 11 Printing the help pages 7-7 Printer standby modes 7-8 Selecting the cleaning page source 7-9 Supplies, Accessories, and Expanding your System Tektronix supplies: the mark of quality 8-1 Customizing your printer 8-1 Ordering printer supplies 8-2 Interface cables and adapters 8-3...
Page 12 Canadian EMC (Electromagnetic Compatibility) regulatory standards 9-2 FCC Class B warning (for 115 VAC equipment) 9-2 Material Safety Data Sheets 9-3 MSDS for ColorStix ink sticks 9-4 MSDS for silicone oil 9-6 Specifications 9-8 Safety and emissions 9-9 Index Phaser 350 Color Printer...
Page 13: Overview
The ink hardens so rapidly that it does not have time to bleed into the paper, so the printed colors remain brilliant and well-deﬁned. The Phaser 350 printer produces laser-quality color prints on Letter-size and A4-size paper, transparency and peel-off label media. With a print speed of...
Page 14 Phaser 350 Color Printer The printer can be upgraded with a variety of The printer works with PCs, Macintosh computers, and Using the Phaser 350 printer, you can make color prints The printer accepts Adobe Type 1 and Type 3 downloadable ™...
Page 15 Easy to use and maintain. Designed for the business ofﬁce environment, the Phaser 350 printer is a fast, easy-to-use printer. When the printer is low on ink, you just drop in Tektronix ColorStix printing. Each ColorStix solid-ink stick has a unique color and shape to simplify loading.
Page 16: Information Roadmap
Information roadmap Tektronix provides information on the Phaser 350 printer in several ways: User Manual The Phaser 350 Color Printer User Manual (this manual) includes information on setting up and using the printer: Hardware and software set up Selecting print features in a driver...
Page 17: Getting Set Up
Chapter Getting Set Up At a glance Installation of your printer involves these tasks: Setting up the printer (page 2-2). Putting all the pieces together: unpacking the printer and accessories, installing the optional Lower Paper Tray Assembly, installing the optional Phaser CopyStation, loading the media tray(s), loading ink sticks, and installing the maintenance tray.
Page 18: Setting Up The Printer
TekColor Care envelope (includes the registration card) Phaser 350 Color Printer User Manual Phaser 350 printer Media Sampler Phaser 350 printer driver software (CD-ROM and diskettes) PhaserShare Network User Manuals and diskettes (optional) Parallel cable adapter See “Interface cables and adapters” on page 8-3 for additional information on interface cables and adapters.
Page 19 Getting Set Up 9682-01A User Manual...
Page 20: Optional Accessories
SCSI disk for collation. hard disk to a Phaser 350 printer with the Extended Features option, you can take advantage of the printer’s Quick Collate feature. This speciﬁc SCSI drive is available from Tektronix; refer to Chapter 8 for ordering information.
Page 21 Getting Set Up 9101-70b User Manual...
Page 22: Touring The Printer
Front panel menu display and buttons Exit cover Exit cover release button Ink loading bins (under top cover) Top cover release button On/Off switch and access to I/O ports Transit restraint Media tray Front cover Maintenance tray Phaser 350 Color Printer 9101-59...
Page 23: Registering The Printer
(U. S. or international versions). Fill out the registration card and mail it. By registering your printer with Tektronix, you are validating the product warranty and you are ensuring that you will be sent information about upgrades, service, and accessories as it becomes available.
Page 24 Paper Tray Assembly. Place the printer on top of the Lower Paper Tray Assembly. Note Phaser 350 Color Printer The printer is not permanently attached to the Lower Paper Tray Assembly. When moving the printer, ﬁrst disconnect it from the Lower Paper Tray Assembly and then move each unit separately.
Page 25 Make sure that the left and right alignment pins ﬁt in the holes in the base of the printer. Plug the Lower Paper Tray Assembly cable into the printer. To move the printer more than a few feet, it is easier to disconnect the Lower Paper Tray Assembly and move the printer separately from the Lower Paper Tray Assembly.
Page 26: Unlocking The Transit Restraint
ﬂush with the side of the printer. Caution 2-10 Phaser 350 Color Printer To avoid damaging the printer, always turn the printer power off using the On/Off switch before locking or unlocking the transit restraint.
Page 27: Installing The Maintenance Tray
Note Open the front cover. Open the maintenance tray shipping box and remove the maintenance tray. When you reorder a replacement maintenance tray for the printer, use Tektronix order number 436-0294-03. 9101-65 2-11 User Manual...
Page 28 Note Close the front cover. Caution 2-12 Phaser 350 Color Printer To prevent jams at the media tray, be sure to push the maintenance tray into the printer until both sides latch ﬁrmly into place. If you move or ship the printer, be sure to remove the maintenance tray to protect the printer from damage.
Page 29: Loading Ink Sticks
“Ordering printer supplies” on page 8-2 for ordering information. Note Open the top cover. Drop the appropriate color Phaser 350 ColorStix ink stick into each ink loading bin. Ink sticks are uniquely shaped to ﬁt into the correct ink-loading bin.
Page 30: Selecting A Media Tray Configuration
Using both paper and transparency trays, you can easily print on several types of media by simply swapping trays. There is no need to load and unload trays when changing between media types. 2-14 Phaser 350 Color Printer...
Page 31: Loading Media Trays
“All about media” on page 3-29. Note You can use the standard paper tray to print on Select Transparency as the Media Source in the Tektronix printer driver. When the printer’s front panel message prompts you, load the transparency media, conﬁrm your action using the front panel,...
Page 32 If you are loading transparencies in the transparency tray, load up to three boxes (a total of 175 sheets) of transparency media. If you are using Tektronix premium transparency media, position the transparency notch in the back, right corner of the tray. Standard Tektronix transparencies can be loaded in any orientation.
Page 33 Insert the media tray into the printer. Loading the Lower Paper Tray Assembly The Lower Paper Tray Assembly holds up to 500 sheets of paper. A label on the inside of the tray provides a ﬁll line to indicate the tray’s maximum paper capacity.
Page 34 Load the ﬁrst stack of paper in the tray. Make sure that the paper ﬁts snugly against the inside front wall of the tray. ⁄ ⁄ Load the second stack of paper. Make sure that the paper ﬁts ﬂat in the tray. 2-18 Phaser 350 Color Printer ⁄ 9101-56 9101-55...
Page 35 Getting Set Up Insert the paper tray into the Lower Paper Tray Assembly. 9101-74 2-19 User Manual...
Page 36: Connecting The Printer
All ports and network protocols are simultaneously active. The printer accepts print jobs on a ﬁrst-come, ﬁrst-served basis. 2-20 Phaser 350 Color Printer . The printer is shipped with a parallel port See “Interface cables and adapters” on page 8-3 about ordering cables for connecting the printer.
Page 37 PhaserShare card (optional) The printer accepts one of the following: PhaserShare Ethernet card supporting Novell NetWare, EtherTalk, TCP/IP, Telnet and FTP protocols. PhaserShare Token Ring card supporting Novell NetWare, TCP/IP, TokenTalk, Telnet and FTP protocols. PhaserShare LocalTalk/serial card. The PhaserShare Network Cards and Software System Administrator Manual contains all the information necessary for conﬁguring and using the optional network interfaces.
Page 38: Phasershare Network And Serial Connections
For ordering information, refer to Chapter 8. Refer to “Interface cables and adapters” on page 8-3 for information on ordering serial cables. 2-22 Phaser 350 Color Printer...
Page 39: Parallel Connection
Parallel connection The printer supports a standard (uni-directional) parallel port. The parallel port can also be set for bi-directional communications using downloadable utility ﬁles or from your World Wide Web browser. Refer to the printer’s CD-ROM or the PhaserShare Network Cards and Software System Administrator Manual, respectively, for information on changing parallel communications.
Page 40: Scsi Peripheral Devices
When you download a font to an external disk, the font remains there until you remove it. Allows for collation of print jobs on Phaser 350 printers with the Extended Features option. Refer to “Using the Quick Collate option”...
Page 41: Turning On The Printer
To avoid damaging the printer, make sure that the voltage select switch is set to match the AC line voltage for your location and that the power switch is in the off position before connecting the power cord. Ethernet® PHASER 350 Service SCSI Disk Parallel port...
Page 42: As The Printer Warms Up
The printer is available for printing when it displays Ready or the printer’s name. 2-26 Phaser 350 Color Printer To ensure optimum printing performance and best ink economy, leave the printer turned on overnight and during weekends. The printer automatically switches into a standby mode to reduce power consumption during periods of infrequent use.
Page 43: Front Panel Controls
Turning off the Startup page After the printer has warmed up, it automatically prints a startup page. If you want to turn off the startup page, you can do so through the front panel. Refer to Chapter 7 for instructions on using the front panel. You can also control the startup page through a utility ﬁle provided on the printer’s CD-ROM, or through your World Wide Web browser.
Page 44: Selecting A Language For The Front Panel
Press the OK button to conﬁrm your language selection. Return to the top level of the menu by pressing the until the printer displays the Ready message. 2-28 Phaser 350 Color Printer Help Pages <---- ----> Menu Language <----...
Page 45: Help Pages Overview
Help Pages overview The printer has several Help Pages that you can print to learn more about the printer’s operation and conﬁguration. Refer to “Printer Help Pages” on page 7-6 for a detailed list of available Help Pages. You can print the Help Pages from the front panel;...
Page 46: Installing The Printer's Software
Windows NT 3.51: Microsoft PostScript driver Windows NT4.0: Microsoft PostScript driver Macintosh Phaser 350 Driver (based on the LaserWriter 7.1.2 driver) Use this driver if you are printing large ﬁles and you want to disable the background printing feature for better performance.
Page 47: Pc/Windows Software
Software available on the Printer Software for Windows 3.1, 95, N T diskette. This driver is available on the Microsoft Driver for Windows NT 3.51 and 4.0 (for i386) diskette. This driver is available on the Tektronix Printer Driver for Windows 3.1 diskette. †...
Page 48 Copy the TKPH3501.PDF ﬁle to the PDF subdirectory of the Quark application on your hard disk. For example: 2-32 Phaser 350 Color Printer On the printer’s CD-ROM in the QUARK directory. On the Printer Software for Windows diskette in the QUARK directory.
Page 49 PostScript printer description (PPD) ﬁles. Refer to your applications’ documentation for details on using PPD ﬁles. Note To add PPDs for printers other than the Phaser 350 printer, open the WIN95_NT directory on the printer’s CD-ROM. Locate the printer’s PPD ﬁles: On the printer’s CD-ROM in the WIN95_NT directory.
Page 50 Select your printer’s connection: In the window listing Manufacturers/Printers, click the Have Disk button. 2-34 Phaser 350 Color Printer CD-ROM: Insert the printer’s CD-ROM into your CD-ROM drive. Diskette: Insert the Printer Software for Windows diskette into your disk drive.
Page 51 In the Open dialog box select the Drive for the Printer Software for Windows diskette. Click OK. A list of Tektronix printers appears. Select your printer in the list, then click Next. Select Tektronix Phaser 350 if you have the standard version of the printer.
Page 52 If your printer is set up correctly, and you clicked Yes in Step 12, a test page prints showing the Windows 95 logo and information on your printer. Your Phaser 350 printer is added to the Printers window. 2-36 Phaser 350 Color Printer Select the drive for the printer’s CD-ROM and the \WIN95_NT...
Page 53 The ﬁles for this driver are available only on the printer’s CD-ROM. If you already have the driver installed and you are only adding a printer, such as the Phaser 350 printer, open the Control Panel, double-click the Adobe driver icon, then continue with Step 7.
Page 54 Chapter 3 for more information on printer options. Note 2-38 Phaser 350 Color Printer Select Tektronix Phaser 350 if you have the standard version of the printer. Select Tektronix Phaser 350 600x300 if you have the printer’s Extended Features option.
Page 55 Setting up the Tektronix driver for Windows 3.1 Packaged with your printer is a Tektronix Printer Driver for Windows 3.1 ﬂoppy diskette. This diskette contains a customized version of the Microsoft printer driver, version 3.58. Start Windows, if it isn’t already running.
Page 56 Interface Parallel Serial Network Note 2-40 Phaser 350 Color Printer Select LPTx COMx Network port (LPTx or COMx) You can use the FILE port to save a document to a PostScript ﬁle instead of sending it to the printer. For more information, see your Microsoft Windows documentation.
Page 57 Set the Timeouts. These options regulate your computer’s communications with its printer ports. Device Not Selected: Use this text box to change the number of seconds Windows waits before notifying you that a printer is off-line. The default of 15 seconds is recommended. Transmission Retry: On large or multiple page documents you may see an Alert message that the printer is no longer accepting data before the job is completely downloaded to the printer.
Page 58 This option is only available to applications that use this Tektronix driver with Tektronix PostScript Level 2 printers, such as the Phaser 350. When this box is checked, the Compress Bitmaps option is...
Page 59 AdobePS 3 Driver diskette. If you already have the driver installed and you are only adding the Phaser 350 printer, open the Control Panel, double-click the Adobe driver icon, then continue with Step 5. If you already have the driver installed and you want to add a...
Page 60 At the message, click OK; the Control Panel opens. From the Control Panel, double-click Printers. In the Printers dialog box, select the Tektronix Phaser 350 printer you just installed, then click Connect. In the Connect dialog box, select the port the printer is connected to, then click OK.
Page 61 Windows NT 4.0 PostScript driver. Follow the instructions below to update your Windows NT 4.0 PostScript driver for use with a Phaser 350 printer. Refer to your Microsoft Windows NT documentation for details on features in the driver.
Page 62 Select other options you have installed. Click OK to return to the Control Panel. 2-46 Phaser 350 Color Printer Select Tektronix Phaser 350 if you have the standard version of the printer. Select Tektronix Phaser 350 Extended if you have the printer's Extended Features option.
Page 63 Making default settings From the Properties dialog box, click the Device Settings tab. In the Device Settings sheet, locate Form To Tray Assignment. Under Form To Tray Assignment, highlight the ﬁrst tray. In the box that appears at the bottom of the window, select the size media you will be using in that tray.
Page 64 OK. Note 2-48 Phaser 350 Color Printer Select Tektronix Phaser 350 if you have the standard version of the printer. Select Tektronix Phaser 350 Extended if you have the printer's Extended Features option. If you are not sure which conﬁguration of the printer you have, the printer’s startup page lists this information under Extended...
Page 65 When you are returned to the Create Printer dialog box, ﬁll in the other ﬁelds as desired, then click OK; the PostScript Printer Setup dialog box appears. Select options in the PostScript Printer Setup dialog box. Click OK when you are ﬁnished. Enabling the Use Printer Halftoning option is recommended.
Page 66 Windows 3.1: Follow the on-screen instructions to install Acrobat Reader. 2-50 Phaser 350 Color Printer Click the Start icon in the taskbar on your screen. In the menu that appears, click Run. In the Run window, type in the drive the CD-ROM is in, followed by the \TOOLS directory and the ﬁle name...
Page 67 Installing ATM software Note ATM software is available only on the CD-ROM for the printer’s Extended Features option. Insert the printer’s CD-ROM into your CD-ROM drive. Click the Start icon in the taskbar on your screen. In the menu that appears, click Run.
Page 68: Macintosh Software
Macintosh software Installer overview The Phaser 350 printer’s CD-ROM and diskette include an installer application that automatically installs the printer’s software onto your Macintosh hard disk. You can select a standard installation (Easy Install) from the diskette or CD-ROM, or select individual items (Custom Install) from the CD-ROM only.
Page 69 Then, continue with driver setup instructions depending on the driver you are using. Use either the Phaser 350 printer’s diskette or CD-ROM. Floppy diskette: Insert the Printer Software for Macintosh diskette into your computer’s disk drive.
Page 70 Phaser 350 Driver in the Custom Install window. Select Chooser from the Apple menu. Click on the Phaser 350 printer driver icon on the left side of the Chooser. A list appears with the printers you have connected to your Macintosh or printers that are available on a network. (If the printer driver icon does not appear, Restart your Macintosh, and repeat the printer driver installation procedure;...
Page 71 To use the Adobe PSPrinter driver with a Phaser 350 printer, do the following steps. If the printer is busy, it may take some time to complete this set-up procedure; you may want to do this procedure when the printer is idle.
Page 72 Installable Options then click OK. Click the Chooser’s close box. 2-56 Phaser 350 Color Printer If you are not sure which conﬁguration of the printer you have, the printer’s startup page lists this information under Extended Features: Yes/No. See page 2-29 for instructions on printing a...
Page 73 Setting up the Phaser 350 GX driver If you are using Apple Macintosh QuickDraw GX and System Software 7.5 or later, use the Phaser 350 GX driver to print to your Phaser 350 printer. The Phaser 350 GX driver works with QuickDraw GX and non-QuickDraw GX applications.
Page 74 Click on your Phaser 350 printer in the list of printers on the right side of the Chooser. Click the Create button to create a desktop printer. An icon of the printer appears on the desktop with the same name as the printer selected in the Chooser.
Page 75 Description ﬁles) to learn a printer’s page sizes, printing options, and media type options. To use the LaserWriter 8.x driver with a Phaser 350 printer, do the following steps. If the printer is busy, it may take some time to complete this conﬁguration procedure;...
Page 76 Installable Options then click OK. Click the Chooser’s close box. 2-60 Phaser 350 Color Printer Use TK350171.PPD with the standard version of the printer. Use TK350691.PPD with the printer’s Extended Features option. If you are not sure which conﬁguration of the printer you have, the printer’s startup page lists this information under Extended...
Page 77: Workstation Software
If you do not have a licensed copy of PhaserPrint software, you can use the PostScript utility ﬁles on the Phaser 350 printer’s CD-ROM with UNIX and VMS workstations. These ﬁles let you set up your spooling system to select between media trays, print-quality modes, color correction modes and other features.
Page 78 Getting Set Up 2-62 Phaser 350 Color Printer...
Page 79: Printing From Different Platforms
Chapter Printing Basics Printing from different platforms You can print to your printer from IBM-compatible personal computers, Macintosh computers, and workstations. Make sure your printer is set up with the appropriate interface port; refer to “Connecting the printer” on page 2-20. If you haven’t already installed the printer’s software, refer to Chapter 2 for instructions before continuing.
Page 80 See page 3-3 for a reference table listing the printing features, and how to ﬁnd them quickly, in each of these drivers. Windows 95 (Microsoft PostScript driver) Windows 95 (AdobePS 4 driver) Windows 3.1 (Tektronix Printer Driver) Windows 3.1 (AdobePS 3 driver) Windows NT (PostScript driver) Using the printer’s front panel Refer to “Front panel overview”...
Page 81 Image Smoothing Features tab Color Correction Enabled Disabled * These features are available with the printer’s Extended Features option only. Driver Windows 3.1 Windows 95 Tektronix driver Microsoft PostScript AdobePS 4 PostScript Printers Properties Setup Paper tab Paper Size Paper Size...
Page 82 Using the Microsoft PostScript driver with Windows 95 To select printing options, follow these steps: In the Printers window, click the Phaser 350 printer icon with the right mouse button, then select Properties from the menu. Click the following tabs to see printing options; refer to your Windows 95 documentation for more information on tabs and options.
Page 83 Click the Device Options tab to see printer-speciﬁc options, such as color corrections. Click the PostScript tab to see PostScript-related options. The PostScript header contains important PostScript information that must accompany each print job; it is not a banner page printed with each job.
Page 84 Using the AdobePS 4 driver with Windows 95 To select printing options, follow these steps: In the Printers window, click the Phaser 350 printer icon with the right mouse button, then select Properties from the menu. Click the following tabs to see printing options; refer to your Windows 95 documentation for more information on tabs and options.
Page 85 Click the PostScript tab to see PostScript-related options. The PostScript header contains important PostScript information that must accompany each print job; it is not a banner page printed with each job. If an option is not selected, an error message is displayed on your computer screen and your job does not print.
Page 86 Note Click the Options button to see the Options dialog box. Click the Printer Features button to see the Tektronix Printer Features dialog box. Make color correction, print quality, and other selections as desired.
Page 87 Using the Adobe PostScript driver for Windows 3.1 To select printing options, follow these steps: From the Control Panel, double-click Printers. In the Printers dialog box, select the Tektronix Phaser 350 printer, then click Setup. A dialog box appears with the printer’s name across the top.
Page 88 This option makes print ﬁles a little smaller and faster than the ﬁrst option, but you need to click the Download button every time the printer is turned off or reset. For better performance, select the Binary Mode option. 3-10 Phaser 350 Color Printer...
Page 89 Using the Windows NT 4.0 PostScript driver If you are using Microsoft Windows NT 4.0, ﬁrst follow the instructions in Chapter 2 to set up a printer driver for a Phaser 350 printer. Then, select TekColor color corrections and other printer features from the Windows NT driver.
Page 90 Document Defaults Properties Page Setup tab. Note 3-12 Phaser 350 Color Printer If changing the Printer Driver settings through Page Setup causes problems with the application you are using, then change the Printer Driver settings through Print under the File menu, described on page 11.
Page 91: Printing From A Pc
If you are using Microsoft Windows NT 3.51, follow the instructions in Chapter 2 to set up a Windows NT 3.51 PostScript driver with a Phaser 350 printer. You can select printer page sizes in the driver for Windows NT 3.51 applications, however, TekColor color corrections and other PostScript Level 2 features are not supported by the Windows NT 3.51 driver.
Page 92: Printing From A Macintosh
Apple LaserWriter 8.x Using the printer’s front panel Refer to “Front panel overview” on page 7-1 for instructions on using the printer’s front panel. 3-14 Phaser 350 Color Printer see page 3-16 see page 3-17 see page 3-18 see page 3-19...
Page 93 4-14 Enabled Disabled Image Smoothing page 4-16 Enabled Disabled * These features are available with the printer’s Extended Features option only. Phaser 350 driver Adobe PSPrinter driver Apple LaserWriter 8.x driver Print Print TekColor button Options button TekColor Options...
Page 94 Printing Basics Using the Phaser 350 driver From the File menu, open the Page Setup dialog box. Use the Paper pop-up menu to select the printer’s supported paper sizes. From the File menu, open the Print dialog box. Select media options and paper trays in the Paper Source ﬁeld.
Page 95 Using the Adobe PSPrinter Driver Note Refer to the on-line user guide on the printer’s CD-ROM for more information on using the Adobe PSPrinter driver. From the File menu, open the Page Setup dialog box. Use the Paper pop-up menu to select the printer’s supported paper sizes. From the File menu, open the Print dialog box.
Page 96 Phaser 350 Color Printer Refer to the on-line manuals on the printer’s CD-ROM for details on using the Phaser 350 GX driver. Select any desktop printer in the Print dialog box. Drag a document onto a desktop printer icon. The application corresponding to the document opens, prints the document, and then quits.
Page 97 Printing Basics Using the Apple LaserWriter 8.x driver From the File menu, open the Page Setup dialog box. Use the Paper pop-up menu to select the printer’s supported paper sizes. From the File menu, open the Print dialog box. Select media options and paper trays in the Paper Source ﬁeld.
Page 98: Printing From A Workstation
Downloadable utility ﬁles let you select printing options; refer to the on-line manuals on the printer’s CD-ROM for instructions. 3-20 Phaser 350 Color Printer If you are printing ASCII ﬁles directly to the printer, you will need PCL5 activated on your printer; refer to the on-line manuals...
Page 99 UNIX workstations For UNIX environments, Tektronix offers the optional PhaserPrint™ software. PhaserPrint software offers driver-selectable printer options and provides fast, raster ﬁle and screen copy printing to Tektronix color printers. PhaserPrint software is available for these workstations: Workstation HP 9000 700/800...
Page 100 Tektronix printers. For more information World Wide Web: If you have access to the Internet, you can view selected topics on the Phaser 350 printer’s web page. Access the printer’s documentation from this web address: http://www.tek.com/Color_Printers/userdoc/introduction.html HAL: Request a document catalog from HAL or EuroHAL, Tektronix’...
Page 101: Printing From Specific Applications
For hints and tips on printing from a speciﬁc application, you can get information in the following places: World Wide Web: If you have access to the Internet, you can view selected topics on the Phaser 350 printer’s web page. Access the printer’s documentation from this web address: http://www.tek.com/Color_Printers/userdoc/introduction.html HAL: Request a document catalog from HAL or EuroHAL, Tektronix’...
Page 102: Macintosh Applications
QuarkXPress To use the printer with QuarkXPress, use the installer application on the printer’s CD-ROM or diskettes to install the Phaser 350.PDF printer description ﬁle. The ﬁle is installed automatically with Easy Install. Refer to Chapter 2 for instructions on installing the printer’s software. Once the ﬁle is installed, the printer’s name appears alphabetically in the list of installed...
Page 103: Selecting Print Features
Manual for complete information. Sending a PostScript utility ﬁle to the printer Use these settings only when printing from a non-supported driver. You can ﬁnd detailed information on the printer’s CD-ROM and the Phaser 350 printer’s web page: http://www.tek.com/Color_Printers/userdoc/introduction.html 3-25 User Manual...
Page 104 Print features quick reference: Printer’s front panel * These features are available with the printer’s Extended Features option only. 3-26 Phaser 350 Color Printer Feature Feature descriptions Print-quality modes page 3-27 Fast Color Standard Enhanced (600 x 300)* Color correction...
Page 105: Print Quality Modes
ﬁne detail. *Enhanced (600 x 300) Available with the Phaser 350 printer’s Extended Features option. For paper printing, select this print-quality mode for the best text quality and the smoothest color blends at 2 ppm. For transparency printing, select this print-quality mode for transparencies containing small text and ﬁne lines.
Page 106: Color Corrections
Refer to “Startup Page” on page 7-6 for more information. Note 3-28 Phaser 350 Color Printer Description No correction made to colors. Default setting. Produces the brightest possible colors. Adjusts color to closely approximate the colors on a standard display screen.
Page 107: All About Media
All about media The printer prints on Letter- and A4-size ofﬁce paper, Tektronix-supplied transparencies, and full-sheet, peel-off label stock (such as Avery 5160). Tektronix premium and standard grades of transparency media are designed to provide optimal image quality and reliable operation. Tektronix premium transparency media offers enhanced ink adhesion and print quality for overhead transparencies.
Page 108: Media Size And Weight
Tray type Letter or A4 paper trays Letter or A4 transparency trays Lower Paper Tray Assembly Manual feed 3-30 Phaser 350 Color Printer Paper type Transparency Bond Supported 16 – 32 lb. (50-sheet capacity) (60 – 120 g/m Not supported...
Page 109: Margins And Image Area
The printer must be set for the correct size media through the printer driver. The image area for the Phaser 350 printer is 8.11 x 10.45 in. (Letter-size) and 200 x 283 mm (A4-size). The difference between the image area and the media size for the top margin and side margins is 5 mm (0.2 in.).
Page 110: Media And Ink Handling Tips
Paper that has been sitting out of its sealed wrapper can become distorted, causing paper jams. Keep paper sealed until you are ready to use it for printing. Do not use paper that has been creased or wrinkled. 3-32 Phaser 350 Color Printer...
Page 111: Media Trays
The standard paper trays are designed for use with paper media. You can use a standard paper tray for printing up to 50 transparency sheets. However you must use a Tektronix printer driver to specify Transparency as the media type and conﬁrm the print at the front panel.
Page 112: Establishing A Default Media Tray (Optional)
(paper) and produces unsatisfactory results. To print transparencies from the upper paper tray, use a supported printer driver and explicitly select Transparency, or purchase a dedicated transparency tray. Refer to “Optional media trays” on page 8-6. 3-34 Phaser 350 Color Printer...
Page 113: Printing Letterhead
Printing letterhead Letterhead must be loaded face up in the standard paper tray with the bottom edge of the page closest to the paper tray handle. Caution 12345678 Some letterhead may be printed using ink that will offset onto printer internal parts during the overprint, requiring you to perform cleaning procedures.
Page 114: Printing Transparencies
Printing transparencies Tektronix transparency media is recommended for use in this printer, as it provides optimal image quality and reliable printer operation. Tektronix premium transparency media provides enhanced ink adhesion and print quality. Load transparency media in the appropriate Letter- or A4-size paper tray.
Page 115: Transparency Quality Tips
Transparency quality tips Select the Standard print-quality mode in the printer driver for the most vibrant, saturated colors on transparencies. Use the Enhanced (600 x 300) print-quality mode (Extended Features option) for transparencies containing small text and ﬁne lines. Use large type on overheads; 18-point type or larger works well. Use yellow or other light colors for text on solid-color backgrounds.
Page 116: Manual Feed Printing
Go to the printer and open the manual feed cover using the recessed ﬁnger tab. Adjust the guide on the inside of the manual feed cover to match the Letter- or A4-size media you are using. 3-38 Phaser 350 Color Printer 9101-47...
Page 117 When you manually feed Tektronix premium transparencies, orient the transparency notch closest to you with the notch on the right side. The standard Tektronix transparency media is not notched. When prompted by the front panel, insert one sheet of paper or transparency media until it stops.
Page 118: Printer Languages: Postscript, Hp-Gl, Pcl5
PCL5 (Printer Command Language) printer language as a separately enabled option. Refer to the CD-ROM or Tektronix’ World Wide Web site for details on enabling the PCL printing option. The default language for the parallel port is PostScript. For information on default language for other interface ports, refer to the PhaserShare Network Cards and Software System Administrator Manual.
Page 119: Fonts
Refer to the printer’s CD-ROM or Tektronix’ World Wide Web site for more information. The Phaser 350 printer’s standard conﬁguration is shipped with a set of 17 resident fonts in these typeface families: Courier, Helvetica, Helvetica Narrow, Times and Symbol.
Page 120: Printer's Extended Features Option
Follow the instructions on the CD-ROM to install and use the fonts. Refer to “Extended Features upgrade” on page 8-4 for more information. The following fonts are optionally available with the Extended Features option: 9101-64 3-42 Phaser 350 Color Printer...
Page 121: Resident Typefaces (Pcl5)
Refer to “Help Pages overview” on page 2-29 for information on printing the conﬁguration page. Refer to the printer’s CD-ROM or Tektronix’ World Wide Web site for details on enabling the PCL printing option. Downloading fonts The fonts resident in the printer are stored in the printer as outlines and are always available for printing.
Page 122: Macintosh Screen Fonts
Macintosh screen. If you select a font the printer doesn't have, the Macintosh creates a representative font for printing. Use either the Phaser 350 printer’s diskettes or CD-ROM. Double-click the Phaser 350 Installer icon. Click Continue until the Easy Install window appears.
Page 123: Using Fonts With Windows
For more information on using fonts with Windows, request a document catalog from HAL or EuroHAL, the Tektronix automated fax systems. Refer to “Using the automated fax systems” on page 6-2 for instructions on using these systems.
Page 124 Use one of the following methods to send the FONTS.PS ﬁle to the printer: 3-46 Phaser 350 Color Printer PC users: Use the DOS COPY command to send the ﬁle to the printer. (Windows 3.1 users can also use the Copy command in the File Manager.)
Page 125: Printing: Beyond The Basics
Chapter Printing: Beyond the Basics This chapter discusses the following topics: Working with color TekColor corrections — making the best selection Using color sampler charts Using the Quick Collate option Previewing with Check Print Using Image Smoothing User Manual...
Page 126: Working With Color
Objects with a similar meaning or value should be in similar colors. Use color as graphic elements in the design of newsletters, logos, and brochures. Avoid red and green combinations; these colors are hard for people with red/green color blindness to distinguish. Phaser 350 Color Printer...
Page 127: Tekcolor Corrections - Making The Best Selection
TekColor color corrections are performed in the printer. To use ColorSync color matching on a Macintosh, or to use host color correction in Windows 95, refer to the printer’s CD-ROM or Tektronix’ World Wide Web site for additional information. Note TekColor color corrections do not affect colors speciﬁed in the...
Page 128: Deciding Which Color Correction To Use
The TekColor color correction options are available for a ﬁner degree of control over color. Since no single color correction option can address all uses, refer to the following table for the description that best ﬁts your printing situation, and try the suggested color correction. Phaser 350 Color Printer...
Page 129 Use Adobe’s standard color conversions * For other ways of matching the screen’s colors, use ColorSync color matching on a Macintosh or use host color correction in Windows 95 (refer to the printer’s CD-ROM or Tektronix’ World Wide Web site for more information).
Page 130: Color Correction Descriptions
CorelDRAW!. Use this option if you have speciﬁed a color in the CMYK system, and the color has a black component, and the color appears lighter than you expected when printed. Phaser 350 Color Printer...
Page 131 Simulating display screen colors The Simulate Display option makes printed colors approximate the colors on a standard display screen. This selection should improve the screen-to-printer color accuracy for most applications that don’t perform their own color corrections. This selection is best for applications that deﬁne colors as RGB (red, green, blue), HLS (hue, lightness, saturation), or HSB (hue, saturation, brightness).
Page 132 RGB (red, green, and blue). This ﬁle lets you control the CMY output of the printer’s colors without using any TekColor color corrections. Note Phaser 350 Color Printer Refer to the on-line documentation on the printer’s CD-ROM for instructions on installing and using the utility ﬁles.
Page 133: Special Considerations
Special considerations If your Phaser 350 printer is shared on a network Another user may use the downloadable color correction utility ﬁles, or the printer’s front panel, to change the printer’s default color correction setting. If this situation occurs, the prints you make through a non-supported driver may not print as expected.
Page 134: Printing And Using The Color Sampler Charts
HSB sampler chart (hue, saturation, and Not available brightness color model) PANTONE sampler chart Not available 4-10 Phaser 350 Color Printer Print from CD-ROM and Download from World-Wide Web Diskettes See “Printing the Color Sampler http://www.tek.com/Color_Printers/support/ Charts” on the CD-ROM.
Page 135 Printing: Beyond the Basics Each color sampler chart is several pages long; the pages can be connected to form a wall chart or placed in a binder for easy reference. 4-11 User Manual...
Page 136: Using The Quick Collate Option
With the Phaser 350 printer’s Quick Collate option, the job is sent only once, and then multiple collated sets are produced by the printer.
Page 137: Quick Collate And The Check Print Option
4 sets of pages 100 through 150 Quick Collate and the Check Print option When you use the Phaser 350 printer’s Quick Collate option in combination with the Check Print option, only the ﬁrst page of the ﬁrst set is printed before pausing for review.
Page 138: Previewing With Check Print
Use the following instructions to select the Check Print option in the printer driver: Select Check Print in a supported driver: 4-14 Phaser 350 Color Printer Windows 95 PostScript driver: Select Check Print options in the Printer features ﬁeld in the Device Options tab options.
Page 139 Check your ﬁrst print. At the Check Print message on the printer’s front panel, press one of the buttons: Reprint: Reprints the ﬁrst page, then the printer pauses again for the duration of the selected timeout or until you press one of the buttons.
Page 140: Using Image Smoothing
Smoothing. Use the following utility ﬁles for your computer type: Macintosh ﬁle name Image Smoothing On Image Smoothing Off Refer to the on-line manual on the printer’s CD-ROM for instructions on downloading utility ﬁles. 4-16 Phaser 350 Color Printer PC ﬁle name SMOOTHON.PS SMOOTHOFF.PS...
Page 141: Caring For Your Printer
Chapter Caring for Your Printer Overview This chapter describes the following topics to help you care for the printer and keep it in peak operating condition: Adding ink Add ink when the ink level drops to one-half stick. The front panel displays an Ink Low message telling you when to add ink.
Page 142: Adding Ink
Each ink stick is uniquely shaped to ﬁt into the correct ink-loading bin. After loading the appropriate color ink stick, a front panel message directs you to close the top cover. Phaser 350 Color Printer 9101-21...
Page 143: Ink Handling Tips
Color print-quality mode, you’ll use one of each color ColorStix ink stick to print approximately 1250 pages. To reorder additional ink sticks, contact your local dealer or, in the United States, call Tektronix at 1-800-835-6100 to locate a dealer near you.
Page 144: Emptying The Waste Tray
You should empty the waste tray anytime you remove the maintenance tray or when the front panel displays the following message: Open the front cover. Caution Phaser 350 Color Printer Waste Tray Full Open Front Cover Some surfaces inside the printer may be hot. Be careful not to...
Page 145 When you open the front cover, the following message appears: Waste Tray Full Remove Maintenance Tray Grasp the maintenance tray by the front edge and lift up while sliding it out of the printer. Note Once the maintenance tray has been partially used, it will leak drum ﬂuid if tipped.
Page 146 Replace the maintenance tray in the printer. Note Close the front cover. Phaser 350 Color Printer Do not load used ink into the printer. Reusing waste ink ruins the printhead and invalidates the printer warranty. Place the side opposite the handle into the maintenance tray ﬁrst.
Page 147: Replacing The Maintenance Tray
Note To order a maintenance tray (Tektronix order number 436-0294-03), contact your local dealer or, in the United States, call Tektronix at 1-800-835-6100. Open the front cover. Caution There is a 15-minute warm-up period required after replacing the maintenance tray.
Page 148 To prevent leaking, seal the used maintenance tray in the plastic bag from the new (replacement) maintenance tray. Treat the used maintenance tray as normal ofﬁce waste. Phaser 350 Color Printer Caution Hot Surfaces Replace Maintenance Tray Once the maintenance tray has been partially used, it leaks drum ﬂuid if tipped.
Page 149: Cleaning The Printer
Cleaning the printer Periodically cleaning the printer keeps it in peak operating condition. Automatic cleaning procedures to cure most problems are available through the front panel by pressing the Clean button. When necessary, the front panel guides you through steps to perform cleaning procedures. When appropriate, the printer offers to print instructions detailing the cleaning procedure.
Page 150: Cleaning Supplies
90% pure isopropyl alcohol (available at pharmacies). You can obtain pre-soaked alcohol wipes by ordering a separate cleaning kit from Tektronix or by ordering them in packs of 10 (Tektronix order number 006-7824-01). 5-10 Phaser 350 Color Printer...
Page 151: Reordering Cleaning Kit Supplies
Reordering cleaning kit supplies To reorder the cleaning kit (Tektronix order number 016-1341-00), contact your dealer or local Tektronix ofﬁce. In the United States, call: 1-800-835-6100, or order by fax: (503) 682-2980. When you order the cleaning kit, you receive these items:...
Page 152: Using Isopropyl Alcohol
The reorder cleaning kit (order number 016-1341-00) includes these pre-soaked alcohol cloth packets. 5-12 Phaser 350 Color Printer Do not use rubbing alcohol because it can contain water and oils that leave undesirable residue on the printer parts. Never use water to clean the printer’s internal components. Failure to follow these instructions may invalidate your printer’s...
Page 153: Identifying Cleaning Solutions
Identifying cleaning solutions Cleaning procedures listed in this chapter are referenced by the type of printing problem your printer may be experiencing. Use the following tables to help identify cleaning solutions for these printing problems. Light stripes or missing colors Problem type Missing or light-colored stripes on prints.
Page 154: Cleaning For Light Stripes: Printhead
The printer outputs a cleaning page at the end of the cleaning sequence that you may discard as normal ofﬁce waste. When the cleaning sequence is completed, the printer displays the following message: 5-14 Phaser 350 Color Printer Clean:Light Stripes <---- Clean Test Clean:Light Stripes <----...
Page 155 To conﬁrm that the problem has been corrected, press the Test button to print a test page. Check for any missing color bars on the test page. The following illustration shows a correct test print, and an example of a test print with a missing color bar. If your test print looks like the ﬁrst example, go on to Step 8 to end this procedure.
Page 156 If your prints still have color stripe problems, service may be required. Return the printer to normal operation by pressing the until the Ready message appears. 5-16 Phaser 350 Color Printer button Exit Exit...
Page 157: Cleaning For Ink Smears And Transfix Problems: Internal Paper Path
Cleaning for ink smears and transﬁx problems: internal paper path Approximate time to complete: 3-6 minutes If your prints have stray ink marks on the front or the back, or the media is wrapping around the black transﬁx roller inside the exit cover, you can correct the problem by cleaning the printer’s internal paper path surfaces.
Page 158 If the ink smear problem persists after running clean sheets of paper through the paper path, refer to the following two procedures for directions on cleaning paper feed rollers and the paper exit path. 5-18 Phaser 350 Color Printer Clean:Light Stripes <---- Clean Test Clean:Ink Smears <----...
Page 159: Cleaning For Jams And Ink Smears: Paper-Feed Rollers
Cleaning for jams and ink smears: paper-feed rollers Approximate time to complete: 5 minutes You should clean the upper and lower media feed rollers if any of the following conditions exist: Media is consistently jamming behind the front cover or at the manual-feed slot.
Page 160 Keep the maintenance tray upright. Note 5-20 Phaser 350 Color Printer Hot surfaces exist behind the upper paper-feed rollers. To avoid personal injury during cleaning procedures, do not reach in behind the paper-feed rollers.
Page 161 Caring for Your Printer There are two sets of upper paper-feed rollers located above the maintenance tray. One set of rollers is rubber; the other set is white plastic. The rubber rollers are mechanically linked to companion rubber rollers located under the maintenance tray. Turning the lower rubber rollers also turns the upper rollers.
Page 162 Rotate the upper white roller four or ﬁve complete revolutions by sliding the index ﬁnger of your other hand along the lower rollers. Scrub each roller thoroughly until clean. If the swab becomes dirty, discard it and use another. 9682-20 5-22 Phaser 350 Color Printer...
Page 163 Caring for Your Printer There are two sets of lower paper-feed rollers. One set of rollers is rubber; the other set is white plastic. The rubber lower rollers are located below the maintenance tray; the white plastic rollers are located on the inside of the front cover. To clean the lower rubber-feed rollers, use either the pre-packaged alcohol-soaked cloth or fold a lint-free cloth into a two-inch square and soak with alcohol.
Page 164 Put the maintenance tray back in the printer, pushing on both sides of the maintenance tray to latch it ﬁrmly in place. Close the front cover. If the problem persists, refer to “Cleaning for ink smears: paper-exit path” on page 5-25. 5-24 Phaser 350 Color Printer 9682-19...
Page 165: Cleaning For Ink Smears: Paper-Exit Path
Caring for Your Printer Cleaning for ink smears: paper-exit path Approximate time to complete: 10 minutes If you have already performed the other “Cleaning for ink smears” procedures described earlier in this chapter but problems persist, you should manually clean the paper-exit path. Refer also to “Cleaning for jams and ink smears: paper-feed rollers”...
Page 166 Open the front cover. Open the exit cover using the blue release button located inside the front cover at the top of the printer. 5-26 Phaser 350 Color Printer 9682-23 9682-24...
Page 167 To clean excess ink particles and drum ﬂuid from the colored exit ﬁngers, gently wipe the top surface of each ﬁnger using a dry swab. Caution To avoid damaging the print drum and exit ﬁngers, never scrape excess ink with a tool or ﬁngernail. Use a dry swab provided with the cleaning kit.
Page 168 5-28 Phaser 350 Color Printer You may notice some staining of the exit rollers while performing the cleaning procedure. This is normal and does not indicate additional cleaning is necessary. Simply clean rollers to remove any build-up of ink.
Page 169 To clean the two sets of ribbed exit guides on the underside of the exit cover, gently wipe the raised ribs using an alcohol-soaked cloth. Caution To avoid damaging the print drum and exit guide, never scrape excess ink with a tool or ﬁngernail. Use only the materials provided with the cleaning kit.
Page 170: Cleaning For Upper Media Tray Jams: Media-Pick Roller
Press the Clean button once again. 5-30 Phaser 350 Color Printer Media-picking problems can also occur when the maintenance tray is not properly latched. You may need to remove and re-latch the maintenance tray to cure a media picking problem. Refer to “Replacing the maintenance tray”...
Page 171 When the following front panel message appears, press Print if you want a printout of the procedure, otherwise, press Continue: Print Instructions? Continue Print When you press Continue, a front panel message prompts you to install the cleaning tray in the media tray. Remove the upper media tray from the printer.
Page 172 Press the Clean button. The printer cleans the media-pick roller while displaying the following message: 5-32 Phaser 350 Color Printer Place the cleaning tray in the media tray so that the tray’s sponge pad is nearest the paper tray’s handle. Press the two tabs underneath the cleaning tray into the two square notches provided in the media tray.
Page 173 When the cleaning operation is complete, the following front panel message appears: Remove Cleaning Tray Remove the media tray from the printer. Remove the cleaning tray from the media tray. Examine the separator pad located inside the media tray near the paper tray’s handle.
Page 174 Manually cleaning the upper pick roller Remove the upper media tray from the printer. Open the front cover. Caution 5-34 Phaser 350 Color Printer Clean:Media Tray Jams <---- Clean Test 9101-00 button to return to normal operation.
Page 175 Grasp the maintenance tray by the front edge and lift up while sliding it out of the printer. Place the maintenance tray on a level surface. Note Once the maintenance tray has been partially used, it leaks drum ﬂuid if tipped. Contact with the drum ﬂuid poses no known health risk;...
Page 176 Replace the maintenance tray in the printer. Note Close the front cover. 5-36 Phaser 350 Color Printer To prevent media jams at the media tray, be sure to push the maintenance tray into the printer until both sides latch in place. 9682-25...
Page 177 Locate the bottom of the media-pick roller according to the following illustration. Using an alcohol-soaked cloth, scrub the bottom surface of the pick roller thoroughly. Replace the upper media tray in the printer. 9682-17 9682-26 5-37 User Manual...
Page 178: Cleaning For Lower Tray Jams: Paper-Pick Rollers
Remove the lower paper tray from the Lower Paper Tray Assembly. Locate the media-pick rollers according to the following illustration. Using an alcohol-soaked cloth, scrub both pick rollers thoroughly. Replace the lower paper tray in the Lower Paper Tray Assembly. 5-38 Phaser 350 Color Printer 9682-18...
Page 179: Moving Your Printer
Moving Your Printer Waiting 30 minutes before moving Before you move the printer, you’ll want to wait for the printer to display the Ready message or the printer’s network name, then turn off the printer using the rear-panel On/Off switch. Caution Removing the maintenance tray Remove the maintenance tray from the printer, keeping it level.
Page 180: Locking The Transit Restraint
The lock button is recessed from the side of the printer when fully engaged. 5-40 Phaser 350 Color Printer To avoid damaging the printer’s internal components, always turn the printer power off and lock the transit restraint before moving the printer. Failure to do so may result in damage to the printers’...
Page 181: Changing Line Voltage
On/Off switch. Warning The new location may require a different power cord; contact your local Tektronix ofﬁce or dealer for details. Line voltage selector switch. To avoid damaging the printer, turn the printer power off using the On/Off switch and unplug the power cord before changing the line voltage selector switch.
Page 182 Caring for Your Printer 5-42 Phaser 350 Color Printer...
Page 183: If You Need Help
Chapter Troubleshooting If you need help If you need assistance, contact your local Tektronix dealer or sales representative or any of these listed resources: Type of service Customer Support Hotline Printer service The Tektronix Bulletin Board Service (BBS) Online services...
Page 184: Using The Automated Fax Systems
Using the automated fax systems As an alternative to other resources, and to provide up-to-date information quickly, Tektronix has set up HAL (Highly Automated Library) and EuroHAL, two interactive, automated fax systems. These automated fax systems provide Macintosh, PC, and workstation users with the latest technical hints and tips (like color adjustments), solutions to common technical problems, and application notes for software problems.
Page 185 Try turning off the printer’s power and wait at least 15 seconds before turning the power on again. If that does not solve the problem, call your local Tektronix ofﬁce for assistance or call Tektronix Service in the U.S. and Canada at 1-800-835-6100.
Page 186 Locked Maintenance Tray Maintenance Tray Missing Manual Feed Paper Phaser 350 Color Printer Action An incorrect paper size is loaded in the tray or paper narrower than A4-size is in the manual feed slot. Use Letter- or A4-size media. The Ink Low message appears when ink level drops to one-half stick.
Page 187: Front Panel Messages
Media Tray Press Standby to Ready. No user action required. Wait for a period of time. Tektronix V:<n.n> Unlock the transit restraint on the right side of the Unlock Transit printer before sending print jobs. Restraint Add paper or transparencies to the standard media Upper Media Tray tray.
Page 188: Problems And Solutions
Phaser 350 Color Printer Solution Use standard ofﬁce paper 16 to 32 lb. (60 to 120 g/m Tektronix transparency media. Do not load the tray beyond the ﬁll line. Paper tray capacity is 200 sheets paper or 50 sheets transparency. Transparency tray capacity is 175 sheets transparency.
Page 189 Image quality problems (cont'd.) Symptom Solution 600 x 300 dpi prints look 600 x 300 dpi mode is not included in the Phaser 350 like 300 dpi quality. printer’s standard conﬁguration. Refer to “Print quality modes” on page 3-27. Print is wrinkled.
Page 190 Macintosh users: Use a supported color PostScript printer driver and the Phaser 350 printer’s PPD ﬁle. Select Color/Grayscale in the Print Options dialog box. Refer to “Printing from a Macintosh” on page 3-14 for more details on how to print from a Macintosh.
Page 191 Text prints in Courier The font you have speciﬁed is not available. The font. standard Phaser 350 printer supports 17 resident fonts. An additional 52 fonts are optionally available, for a total of 69 fonts. Other fonts must be downloaded or available on a SCSI font disk.
Page 192 Phaser 350 Color Printer Solution You should install a supported printer driver and the Phaser 350 printer PPD onto your Macintosh to select the correct page sizes from the driver. Refer to “Using the Macintosh Installer” on page 2-53 for information.
Page 193 The printer may require service. You requested printing at The standard conﬁguration of the Phaser 350 supports 600 x 300 dpi but the 300 dpi resolution printing. 600 x 300 dpi printing for page was output at paper is optionally available.
Page 194 Ink Low message appears when ink bins are full. 6-12 Phaser 350 Color Printer Solution When you turn off the printer, wait 15 seconds and then turn it on again, it performs a cleaning routine which consumes ink. To ensure optimum printing performance and best economy, leave the printer turned on overnight and during weekends.
Page 195 Operational hints (cont'd.) Hint/Symptom Solution Delayed printout. See “Printer standby modes” on page 7-8. Printer outputs two prints Printer is clearing print drum and reprinting image. Refer after a jam is cleared. to “All about media jams” on page 6-14. Turn off the startup page.
Page 196: All About Media Jams
“Selecting the cleaning page source” on page 7-9. 6-14 Phaser 350 Color Printer Never attempt two-sided or two-pass printing on any type of media. Ink already present on the media will offset onto the internal paper path, requiring you to perform cleaning procedures.
Page 197: Locating Jammed Media
Locating jammed media Paper jams can occur in these places: Inside the exit cover Inside the front cover At the manual feed slot At the standard media tray and Lower Paper Tray Assembly Caution Some surfaces inside the printer may be hot. Be careful not to touch the areas marked with this caution icon: 9101-30...
Page 198: Removing Jammed Media
Check for jammed media that has partially exited the printer’s exit cover. Remove any jammed media by pulling the media out through the top of the printer. Open the front cover and check for jammed media. 6-16 Phaser 350 Color Printer 9101-22...
Page 199 If necessary, open the exit cover using the blue release button located inside the front cover, at the top of the printer. Using both hands, pull the jammed media out the top of the printer. If necessary, remove the media tray to locate and clear jammed media.
Page 200: Improving Print Speed
Macintosh users If you are using Adobe Photoshop, you can print using the Tektronix PhaserPrint software plug-in to improve the image data transfer time from your Macintosh to the printer. See the on-line manual on the printer’s CD-ROM for instructions on installing and using the plug-in.
Page 201 From the Control Panel, double-click Printers. In the Printers dialog box, select the Tektronix Phaser 350 printer, (or Tektronix Phaser 350 600x300 if you have the printer’s Extended Features option) then click Setup. A dialog box appears with the printer’s name across the top.
Page 202 Move the cursor over Settings; another menu appears. In the menu, click Printers; the Printers window appears. In the Printers window, select the Phaser 350 printer icon (or Phaser 350 600x300 if you have the printer’s Extended Features option), then select Properties from the File menu.
Page 203: If Your File Doesn't Print
If you've conﬁgured a supported driver for your printer but your printer isn't printing, try the following suggestions. If these suggestions fail to solve the problem, copy the Tektronix PostScript Level 2 error handler utility to your printer to determine what is wrong. Refer to “Using a PostScript error handler”...
Page 204 PostScript tab and click one of the options for PostScript Header. Refer to “Using the Microsoft PostScript driver with Windows 95” on page 3-4 for details on the PostScript tab. 6-22 Phaser 350 Color Printer...
Page 205: If You Are Using Pc/Nfs
If you are using PC/NFS If you have PC/NFS software installed on your computer, you need to make the following selection in the Network Options dialog box: From the Main window, double-click the Print Manager icon. From the Options menu in the Print Manager, select Network Settings.
Page 206 Make sure Local Port is highlighted, then click OK. Type LPTx.DOS (where x is 1, 2, or 3). Click OK. In the Details tab, the Print to the following port should be LPT.DOS (unknown local port). 6-24 Phaser 350 Color Printer...
Page 207: Check The Printer's Language Mode
Check the printer’s language mode If your ﬁle doesn’t print, the language on the printer’s port you are using may have been changed. Note Print a copy of the printer’s conﬁguration page to see the language mode on each port. Refer to the on-line manual on the printer’s CD-ROM for instructions on printing a conﬁguration page.
Page 208: Postscript Printing Errors
You should always use the most current printer description ﬁle. To determine the date of the ﬁle you are using, do the following: Check Tektronix’ on-line services to see if the printer-related ﬁles you have are the most recent. Refer to the on-line manual on the printer’s CD-ROM or “If you need help”...
Page 209: Using A Postscript Error Handler
Using a PostScript error handler The error handling utility is useful for diagnosing problems when a job doesn’t print. This utility installs a PostScript error-handling function in the printer to help determine the cause of some PostScript printing problems. PostScript errors are printed on a page with other status information when an error occurs.
Page 210 Send the TEKEHAND.PS ﬁle to the printer using one of the following methods: 6-28 Phaser 350 Color Printer PC users: Use the DOS COPY command to send the ﬁle to the printer. (Windows 3.1 users can also use the Copy command in the File Manager.)
Page 211: Fixing Timeout Problems In Windows
Move the cursor over Settings; another menu appears. In the menu, click Printers; the Printers window appears. In the Printers window, select the Phaser 350 printer icon (or Phaser 350 600x300 if you have the printer’s Extended Features option), then select Properties from the File menu.
Page 212 Change the port selection from LPT1 to either LPT1.DOS or LPT1.OS2, depending on the options you see in the dialog box. Click OK. 6-30 Phaser 350 Color Printer To use this procedure, the printer must be connected directly to your computer, not on a network. MODE LPT1:,,P...
Page 213 Printer’s timeout Note This is the basic procedure for changing one of the printer’s timeout values. For more information on the printer’s timeouts, refer to the on-line manual on the printer’s CD-ROM. You can use the CONFIG.PS ﬁle to change the PostScript and HP-GL job and wait timeout values.
Page 214: Printed Colors Are Not What You Expected
If you use the driver's Use Printer Setting option and printed colors are not what you expected, check the following: 6-32 Phaser 350 Color Printer A selection may have been made in the TekColor Correction menu on the printer's front panel. These settings change the printer's color correction setting.
Page 215: Printing Pantone Colors
CD-ROM for more information. There are many variables in process reproduction of colors generated by the Phaser 350 printer, any one of which may affect the quality of the PANTONE Color simulation, including: Type of ink used on printing press Type of ink ﬁlm used on printing press...
Page 216: Using The Tektronix Halftone Screens
LaserWriter Utility Macintosh users Refer to “Using the Macintosh Installer” on page 2-53 for instructions on installing the utility ﬁles from the Phaser 350 printer’s CD-ROM. Select the appropriate printer in the Chooser. Locate the LaserWriter Utility in the PhaserTools folder on your hard disk, and double-click its icon to start the application.
Page 217 PC and workstation users Locate the utility ﬁles in the PHSR350 directory on the printer’s CD-ROM. Copy the ﬁles that you need to your hard disk or use them directly from the CD-ROM. Use one of the following methods to send the SCRENON.PS or the SCRENOFF.PS ﬁle to the printer: PC users: Use the DOS COPY command to send the ﬁle to the printer.
Page 218: Selecting Page Sizes In Windows Applications
Phaser 350 printer from your application, some page sizes may not be visible in the list. If the Phaser 350 printer page size you want to use is not visible in the list, do the following: Windows 3.1...
Page 219 Click the Start icon in the taskbar on your screen; a menu appears. Move the cursor over Settings; another menu appears. In the menu, click Printers; the Printers window appears. In the Printers window, select the Phaser 350 printer icon, then select Properties from the File menu. Click the Paper tab.
Page 220: Fonts Printing Incorrectly From Windows
Tektronix Phaser 350 600x300 for Windows to recognize and use all of the printer’s fonts. If you select Tektronix Phaser 350 600x300 and you have only the standard version of the printer with 17 fonts, any of the additional fonts selected within an application are printed in the Courier typeface.
Page 221: Sharing The Printer On A Network
Sharing the printer on a network Driver, utility ﬁles, and front panel interactions If your Phaser 350 printer is shared by other users on a network, using the downloadable utility ﬁles or the printer’s front panel to change the printer’s default color correction setting can affect prints made by other users.
Page 222: If The Laserwriter Utility Does Not Work
In the Network Options dialog box, uncheck the Print Net Jobs Direct box. Click OK. 6-40 Phaser 350 Color Printer A color correction utility ﬁle, if one has been downloaded to the printer. The selection on the printer’s front panel TekColor Corrections...
Page 223: Using The Front Panel
Chapter Using the Front Panel Front panel overview The printer’s front panel provides you with information about the printer’s operation, as well as buttons for accessing printer menus. Front panel indicators The front panel also includes two indicator lights: Power (green LED) Error (red LED) Exit Exit...
Page 224: Front Panel Buttons
Button 4, labeled Menu during normal operation, lets you enter the front panel menu. After entering the menu, Button 4 changes meaning as you select sub-menus: Phaser 350 Color Printer button allows you to perform these menu functions: Exit Exit Back up a level of the menu without making a selection.
Page 225: Two-Line Display
Two-line display The two lines of the display have the following functions: Line 1 Displays status messages such as Ready, Printing or the printer’s name. Displays operation errors and warnings such as Out Of Ink. Displays the names of menus and parameters you can set. Line 2 Displays button labels such as <-- -- for previous, - - -->...
Page 226: Enabling And Disabling The Front Panel Menu
Press and hold down the Menu button and press the The front panel displays the following message: The full set of menus is now available. Phaser 350 Color Printer Help Pages <---- ---->...
Page 227: Front Panel Menu Map
Front panel menu map Exit Exit Exit Exit Exit Exit Exit Exit Exit <--- ---> Press Menu Menu Exit Help Pages <--- ---> Menu Menu Map Conﬁguration Page Startup Page Page Count <--- ---> View TekColor Correction Vivid Color (default) Display <--- --->...
Page 228: Printer Help Pages
Web (refer to the PhaserShare Status Software User Manual). If the printer detects a non-fatal failure, it automatically prints a startup page containing diagnostic information regardless of the startup page setting in the front panel menu. Phaser 350 Color Printer...
Page 229: Printing The Help Pages
Demonstration Pages These pages are sample demonstration pages you can print through the front panel or through the World Wide Web (refer to the PhaserShare Status Software User Manual.) RGB and CMYK Color Samplers The RGB and CMYK color samplers provide multi-page charts containing color samples and their corresponding color values based on the RGB and CMYK color models.
Page 230: Printer Standby Modes
Since the printer uses ink during warm-up from a power-off condition and when exiting Energy Star mode, you can reduce ink consumption by leaving the printer on. To ensure optimum printing performance and best ink economy, leave the printer turned on overnight and during weekends. Phaser 350 Color Printer...
Page 231: Selecting The Cleaning Page Source
Selecting the cleaning page source The printer picks sheets of paper from a designated media tray as part of its self-maintenance and jam recovery routines. The default cleaning page source for the printer is the upper tray. When the Lower Paper Tray Assembly is installed, you can change the source of the cleaning page to the lower tray to prevent the printer from using transparencies or letterhead loaded in the upper paper tray.
Page 232 Scroll through the settings until you reach the one you want. Press the OK button to conﬁrm the setting. To return to the top level of the menu, press the the printer displays the Ready message. 7-10 Phaser 350 Color Printer Cleaning Page Source:Upper <---- ----> button until...
Page 233: Supplies, Accessories, And Expanding Your System
System Tektronix supplies: the mark of quality Tektronix supplies are developed and tested as a total system — printer, ink, and media. These system components work together to produce consistent, high-quality color images. For the best results, order Tektronix supplies.
Page 234: Ordering Printer Supplies
063-2550-00 063-2543-00 * Tektronix premium transparency offers enhanced ink adhesion and superior print quality. Free Black ColorStix Ink: Three Phaser 340/350 ColorStix Black ink sticks are shipped free of charge with every order of Cyan, Magenta or Yellow ColorStix Ink. To order Black ColorStix ink separately, call Tektronix at 1-800-835-6100.
Page 235: Interface Cables And Adapters
Interface cables and adapters The following cables and adapters are available through Tektronix or your dealer. Contact your dealer for other cables and adapters. Printer interface cables and adapters Order number Description 012-1468-00 Parallel cable Connects the printer’s parallel port to a PC or workstation parallel port.
Page 236: Extended Features Upgrade
Extended Features upgrade In its standard conﬁguration, the Phaser 350 offers Fast Color and Standard color printing modes, 8 Mbytes of RAM memory, and 17 fonts. The Extended Features upgrade is especially suited for workgroups, enhancing the printer’s performance in the following ways: Adds Enhanced (600 x 300) color printing mode.
Page 237: Optional Lower Paper Tray Assembly
Two trays are especially useful if you commonly print on several types of media, for example ofﬁce paper in the lower tray and transparencies, letterhead, or label media in the upper tray. To order, use these Tektronix order numbers: Order number Z340LTA Z340LTA: Option 01...
Page 238: Optional Media Trays
The Lower Paper Tray Assembly provides the advantages of a dual-tray system by allowing paper and a second media (transparencies or letterhead) to be simultaneously loaded in the printer. Phaser 350 Color Printer Description Letter-size transparency tray A4-size transparency tray...
Page 239: Memory Upgrade
600 x 300 dpi upgrade You can upgrade the Phaser 350 printer to print with 600 x 300 dpi resolution print quality by ordering the Z350FX upgrade. Refer to “Extended Features upgrade” on page 8-4 for more information.
Page 240: Phasershare Network Cards
PhaserShare network cards Tektronix PhaserShare™ network cards offer high-performance network connectivity for your color printer. PhaserShare network cards can be easily installed in your printer. Order number Z350FP1 Z350FP3 Z350FP4 Beneﬁts of networking the printer Adding a PhaserShare network card to your printer makes it an efﬁcient, sharable printing resource in network environments.
Page 241: Phaser Copystation
For printing in Unix environments, Tektronix offers PhaserPrint™ software. PhaserPrint software provides fast raster ﬁle and screen copy printing to Tektronix color printers. PhaserPrint software also provides a graphical user interface for push-button control of Tektronix printer features. PhaserPrint software works with the workstation’s native spooling system to print PostScript ﬁles and raster ﬁles in the Sun Raster Format (SRF), xwd, SGI...
Page 242: Phasersym
8-10 Phaser 350 Color Printer To order PhaserSym, use Tektronix order number 4690F41. A 1.2 Gigabyte SCSI hard disk is required for job collation with the Phaser 350 printer. To order the hard disk from Tektronix, use part number Z350DSK.
Page 243: Regulatory Information And Specifications
Following the provisions of the Electromagnetic Compatibility Directive 89/336/EEC. For the EN60950 Following the provisions of the Low Voltage Directive 73/23/EEC. Phaser 350 printer Limits and Methods of measurement of radio interference characteristics of Information Technology Equipment. Class B level. Disturbances in supply systems caused by household appliances and similar electrical equipment.
Page 244: Canadian Emc (Electromagnetic Compatibility) Regulatory Standards
The equipment described in this manual generates and uses radio frequency energy. If it is not installed and used properly in strict accordance with Tektronix’ instructions, it may cause interference with radio and television reception. This equipment has been tested and found to comply with the limits for a Class B veriﬁed digital device, pursuant to Part 15 of the FCC Rules.
Page 245: Material Safety Data Sheets
Tektronix and its subsidiaries operate. Tektronix, Inc. is complying with government regulations by providing Material Safety Data Sheets for our products. Color Printing and Imaging Division Tektronix, Inc.
Page 246: Msds For Colorstix Ink Sticks
MSDS for ColorStix ink sticks Section I – Product identiﬁcation Trade name and Tektronix part number: ColorStix Solid Ink — Black ColorStix Solid Ink — Cyan ColorStix Solid Ink — Magenta ColorStix Solid Ink — Yellow Section II – Information on ingredients...
Page 247 RCRA: TCLP below hazardous waste levels set by EPA. CERCLA: No reportable quantity for this material. California Prop. 65: Not listed. Section XVI – Other information Original preparation date: August 23, 1994 R.C. Tektronix, Inc. P.O. Box 500 Chemical Documentation Mail stop 55-769 Beaverton, Oregon 97077...
Page 248: Msds For Silicone Oil
No special requirements. Section VIII – Exposure control – personal protection Exposure Guidelines: None established. Engineering Controls: None needed when used as intended in Tektronix printers. Eye Protection: None needed. Skin Protection: None should be needed. Respiratory Protection: None needed.
Page 249 TSCA: This product is listed in the Toxic Substances Control Act inventory as veriﬁed by our suppliers. OSHA: Not considered a hazardous material as deﬁned by 29CFR1910.1200 Hazard Communication. Section XVI – Other information Original preparation date: October 21, 1994 R.C. Tektronix, Inc. P.O. Box 500 Chemical Documentation Mail stop 55-769...
Page 250: Specifications
(optionally available) * Left and right margins set to 0.3 in. (7.4 mm) or larger. Phaser 350 Color Printer Tilting the printer more than 3° causes drum ﬂuid to leak from the maintenance tray resulting in damage to your printer not covered by the printer’s warranty.
Page 251: Safety And Emissions
Power consumption Operating power consumption: 140 to 480 Watts Meets Energy Star power conservation requirements with the Energy Star timeout set to one hour. Printer Dimensions Height: 33 cm (13 in.) Width: Printer Clearances Top: Front: Bottom: no restrictions Lower Paper Tray Assembly Dimensions Height: 13.0 cm (5.13 in.) Width: Safety and emissions...
Page 252 Regulatory Information and Specifications 9-10 Phaser 350 Color Printer...
Page 253 Index accessories optional 2-4 ordering 8-1 standard 2-2 Acrobat Reader installing on a PC 2-50 adapters ordering 8-3 adding ink 5-1 adding memory 8-7 adjusting printed colors 4-3 Adobe IntelliSelect 3-40 Adobe Photoshop 3-24 plug-in 2-52 Adobe PostScript driver 3-9 Adobe Type Manager (ATM) 3-44 alcohol pre-soaked cloth 5-12...
Page 254 Commercial Press color correction description 4-7 Macintosh printer driver 3-16 communication ports 2-40 CONFIG.PS, PC utility ﬁle 6-31 Index-2 Phaser 350 Color Printer conﬁguration page enabling and disabling 7-6 printing 2-29 from the front panel 7-7 Confirm button 7-2 Connect dialog box 6-9...
Page 255 drum ﬂuid cleaning 5-25 5-27 precaution 5-8 5-20 EasyCopy/X, workstation software 3-22 emissions 9-9 emptying the waste tray 5-4 enabling and disabling the conﬁguration page 7-6 enabling and disabling the startup page 7-6 Energy Star power requirements 9-9 standby mode description 7-8 Enhanced (600 x 300) print mode 3-27 error codes and messages 6-3 error handlers, PostScript 6-27...
Page 256 5-3 ink smears cleaning 5-17 5-19 5-25 identifying 5-17 5-19 5-25 preventing 6-16 Index-4 Phaser 350 Color Printer installers using Macintosh 2-53 3-41 6-33 installing Lower Paper Tray Assembly 2-7 printer setup 2-1 screen fonts 3-44 inventory, printer 2-2...
Page 257 Lower Paper Tray Assembly, cont. paper only 2-14 3-33 paper tray order numbers 8-5 paper weight 3-30 LPT port problems 6-23 Macintosh screen fonts, install 3-44 Macintosh printer driver Page Setup dialog box 3-16 Print dialog box 3-16 selecting printer in Chooser 2-54 TekColor Options dialog box 3-16 Macintosh utility ﬁles CMYK Sampler 4-10...
Page 258 6-1 ordering cables and adapters 8-3 maintenance tray 2-11 part numbers and descriptions 8-3 supplies 8-2 Index-6 Phaser 350 Color Printer packing material removing 2-7 Page Setup dialog box Macintosh printer driver 3-16 PANTONE Colors, printing 6-33 paper 3-29...
Page 259 HSB.PS 4-10 RGB.PS 4-10 TEKEHAND.PS 6-27 PC/NFS 6-23 6-40 PCL5 1-2 3-40 3-43 Phaser 350 (LaserWriter 7.1.2-based) printer driver, see Macintosh printer driver Phaser 350 extended features 3-27 Phaser Copystation capabilities 8-9 order number 8-9 SCSI port 2-21 PhaserLink 3-25...
Page 260 6-6 network problems 6-8 operational hints 6-12 printing and installation 6-8 protected menus 7-4 Index-8 Phaser 350 Color Printer quick reference selecting features, Windows 3-3 QuickDraw GX Tektronix printer driver 2-57 QuickDraw GX printer driver desktop printers...
Page 261 Tek Error Handler, using from a Macintosh 6-27 from a PC 6-27 TekColor options 3-28 TEKEHAND.PS, PC utility ﬁle 6-27 Tektronix Bulletin Board Service (BBS) 2-61 Test button 5-15 timeouts Windows 95 driver 3-4 Windows printer driver 2-41 Token Ring...
Page 262 2-27 5-18 waste tray emptying 5-4 ﬂuid precautions 5-5 weight, paper 3-30 WIN.INI ﬁle, editing 3-45 Index-10 Phaser 350 Color Printer Windows 3.1 driver Features tab 3-9 fonts 3-45 Job Control tab 3-10 6-19 Paper tab 3-9 PostScript header 3-10...

This manual is also suitable for:

Z350/x - phaser 350 color solid ink printer

Tektronix Phaser 350 User Manual

Getting Set up

3 Printing Basics

Printing: Beyond the Basics

Caring for Your Printer

6 Troubleshooting

Using the Front Panel

Supplies, Accessories, and Expanding Your System

Regulatory Information and Specifications

Quick Links

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Summary of Contents for Tektronix Phaser 350

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Table of Contents