About This Information Product - Avaya IP Agent Installation And User Manual

About this information product

This document, Avaya IP Agent Installation and User Guide, includes information that you
need to know in order to install and use Avaya IP Agent. It also provides information on
Avaya IP Agent features, basic operation, and administrative tasks.
Reason for reissue
This is the first issue of this document for Avaya IP Agent R5.0.
Intended audience
This guide is intended for anyone who is installing or using Avaya IP Agent software and
performing station administration on an Avaya DEFINITY R10 server, Avaya MultiVantage
system, or Avaya Media Server using Avaya Communication Manager. It assumes that
you are familiar with the following items:
The personal computer on which Avaya IP Agent will be installed and run
●
Windows 2000 Professional, Windows XP Professional, or Windows Terminal Services
●
on Windows 2000 Server or Windows 2003 Server (standard or Advanced edition)
Standard Windows conventions and terminology
●
Contact center configurations and operations
●
Conventions used
The following conventions are used in this document:
Convention
Boldface text
Key + Key
Italic text
Description
Names of windows, dialog boxes, and
keyboard keys; for example, the Name field
is in the Properties dialog box.
Key combinations for which you must press
and hold down one key and then press
another key at the same time; for example,
Ctrl+F4 means that you press the Ctrl key
and the F4 key at the same time.
Indicates references to other documents
and for emphasis.
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