Avaya IP Agent Installation And User Manual page 274

Digital Communications Protocol (DCP)
Digital
Communications
Protocol (DCP)
DNS
Domain
Domain Naming
System (DNS)
Drop
Dynamic Data
Exchange (DDE)
EAS
Emergency Call
Handling (ECH)
Enhanced Conference
Enhanced Transfer
Expert Agent
Selection (EAS)
FAC
274 Avaya IP Agent Installation and User Guide
A communication protocol used to transmit voice and data between Avaya
telephone sets and an Avaya communication server.
See Domain Naming System
For Windows networking, a domain is a subnetwork comprised of a group of
clients and servers under common control.
For the Internet, a domain is the highest subdivision of a domain name. For
example, .com, .org, and .net are domains.
An Internet mechanism where Uniform Resource Locator (URL) addresses
are translated to Internet Protocol (IP) addresses. For example,
www.avaya.com translates to a series of numbers that use the format
123.123.123.123. DNS servers can exist inside private networks that are
separated from the Internet.
An agent uses this feature to disconnect from a call and place another call or
to disconnect the last person added to a conference call.
A form of communication between Windows applications that allows the
exchange of data, information, and commands.
See Expert Agent Selection
An Avaya communication server feature that determines the location of IP
endpoints that place a call to emergency services, such as 911 in the United
States.
A feature that allows you to add up to six telephone numbers to a call. See
also Basic Conference.
A transfer option that sends the present call to another phone number or
extension. See also Basic Transfer
An optional Avaya communication server feature that builds on the power of
the Call Vectoring and ACD features to send a particular call to an agent who
has at least one of the skills that the caller requires.
See Feature Access Code
(DNS).
(EAS).
and Unsupervised
(FAC).
Transfer.