Avaya IP Agent Installation And User Manual page 272

Basic Conference
Basic Conference
Basic Transfer
Call appearance
Call Information Panel
(CIP)
Call Prompting
CallMaster VI
Call Work Code
CIP
Circuit pack
Comma-separated
values
Communication
Manager
Communication server
272 Avaya IP Agent Installation and User Guide
A mode of joining multiple parties to the same call. Up to five parties can be
added, for a total of six on a call. The agent selects Conference, dials the
number through the keyboard, talks to the party, and selects Conference
again. See also Enhanced
A transfer mode that sends the current call to another telephone number or
extension. The agent remains on the line until the call is answered and can
announce the call. See also
A call connected to an extension. Most telephone types can support multiple
call appearances simultaneously. Each call appearance is represented with a
Call Information Panel in the main window.
A single panel (40-character display) that displays information about a single
call, such as caller name, call duration, status icon, and control buttons, such
as Answer/Release and Reconnect.
An Avaya communication server feature that routes incoming calls based on
information entered by the calling party, such as an account number. The
caller is prompted to select options from those listed in an announcement.
See Prompted digits for related information.
A special telephone produced by Avaya. This telephone connects to a
personal computer through a serial cable. This telephone and telephone type
(606A1) are fully supported by Avaya IP Agent.
A numeric sequence, up to 16 digits, entered by an agent that identifies the
type of call received by the agent. These codes are user-defined and
administered on the Avaya communication server.
See Call Information Panel
Expansion modules that can be used to expand a DEFINITY, MultiVantage,
or Communication Manager server. For Avaya IP Agent, the required circuit
packs are related to IP communications.
Fields and records in a text file that are delimited by commas. This is a
simple form of a database.
The software used in Avaya communication servers. Communication
Manager systems succeed and surpass DEFINITY and MultiVantage
systems.
A general term for Avaya DEFINITY, MultiVantage, and Communication
Manager systems.
Conference.
Enhanced Transfer and
(CIP).
Unsupervised Transfer.