Avaya IP Agent Installation And User Manual page 277

Manual-In
Media Encryption
MultiVantage
Network
Off-Hook
On-Hook
PC Application
Software Translation
Exchange (PASTE)
Phone display
Prompted digits
PSTN
Public Directory
Public Switched
Telephone Network
(PSTN)
An ACD work mode. In the Manual-In mode, the agent automatically enters
the ACW mode when the agent disconnects from an ACD call. To become
available to receive another ACD call, the agent must manually select the
Auto-In or Manual-In mode.
Communications between Avaya iClarity IP Audio and the Avaya
communication server are encoded so that the information cannot be
deciphered by unauthorized recipients.
A line of next-generation communication servers offered by Avaya.
MultiVantage systems succeed and surpass DEFINITY systems.
A group of devices that are connected in such a way that data or
communications can be transmitted and received between the devices.
The voice path to your telephone is active.
The voice path to your telephone is inactive.
A feature of an Avaya communication server where data for a call is passed
to a CallMaster VI telephone set, which can then send the data through a
serial connection to a program, on the personal computer, that can interpret
the data.
A 40-character display that is located in the status bar of the Avaya IP Agent
main window. This display area receives information from the Avaya
communication server so that you can see call and non-call related
information, such as call prompted digits and VuStats.
One or more numbers entered by a caller that indicate responses to
automated questions posed when the call first enters the contact center.
See Public Switched Telephone Network
A database that can be accessed through the
Protocol (LDAP) protocol. A Public Directory usually contains information on
people or personnel within some unit of organization, such as a business,
educational facility, and so forth.
The worldwide voice telephone network.
Public Switched Telephone Network (PSTN)
(PSTN).
Lightweight Directory Access
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