Avaya IP Agent Installation And User Manual page 258

Troubleshooting
Problem
The voice quality of the agent is poor when
using Voice-over-IP (Road Warrior).
The voice quality of the other party is poor
when using Voice-over-IP (Road Warrior).
Agent hears his or her own voice (Road
Warrior).
Caller hears his or her own voice (Road
Warrior).
258 Avaya IP Agent Installation and User Guide
What to do
Check to see if the iClarity Status screen
●
displays a high number of dropped
packets and a low number of discarded
packets. This indicates an inadequate
sound card in the personal computer.
Check to see if the iClarity Status screen
●
displays an equal number of dropped
and discarded packets. This indicates
problems with network bandwidth.
If the iClarity Status screen displays the
●
correct information, run the Tuning
Wizard again. The Tuning Wizard
cannot be run while the transmit and
receive channels are active. To
deactivate the transmit and receive
channels, you can either log the
extension out of the Avaya
communication server or change the
extension settings from the Avaya
communication server to use the
as-needed option for the Service Link
Mode field instead of permanent.
Ensure that your personal computer has
●
enough system resources to handle
VoIP communications in addition to the
applications being used. See
Voice-over-IP considerations
page 33.
If you are experiencing problems while
●
using Internet Explorer, disable the Play
Sounds feature of Internet Explorer.
Lower the gain setting on the
●
microphone.
Set the Jitter Buffer in the Audio
●
Options dialog box to Automatic.
Ensure that your personal computer has
●
enough system resources to handle
VoIP communications in addition to the
applications being used. See
Voice-over-IP considerations
page 33.
If you are experiencing problems while
●
using Internet Explorer, disable the Play
Sounds feature of Internet Explorer.
Lower the Transmit Gain in the Audio
Options dialog box.
Lower the Receive Gain in the Audio
Options dialog box.
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