Avaya IP Agent Installation And User Manual page 280

User-to-User Information (UUI)
User-to-User
Information (UUI)
VDN of Origin
Announcement (VOA)
Vector
Virtual Private
Network (VPN)
VOA
Voice-over-Internet
Protocol (VoIP)
VuStats
Windows Terminal
Server / Windows
Terminal Services
Zip Tone
280 Avaya IP Agent Installation and User Guide
A unique identifier that is added to an incoming call through an external
application, such as Avaya ASAI.
A short announcement that is assigned to a Vector Directory Number (VDN)
through Avaya communication server administration. The VOA identifies the
origin or purpose of a call for the call center agent who answers the call.
On a communication server, a list of steps that processes calls according to a
configuration set by the administrator. The steps in a vector can send calls to
splits or skills, play announcements and music, disconnect calls, give calls a
busy signal, prompt callers for information, or route calls to other
destinations.
A group of computers or network devices that can communicate privately
and securely over a public IP network through the use of encryption and
special protocols.
See VDN of Origin Announcement
A technology where speech is converted to a digital signal and transmitted
through Internet Protocol packets over the Internet or an intranet.
An Avaya communication server feature that displays contact center activity
and information on the display of a telephone set. For Avaya IP Agent, this
information can be viewed in the status bar of the main window and the
VuStats Monitor window.
A Windows-based server that allows client terminals, PCs, and other devices
to use an environment and applications supplied by the server. Depending
on the type of client, processing and storage can take place on the server or
the client.
A short dial tone that indicates that an ACD call is being connected to the
agent.
(VOA).