Avaya IP Agent Installation And User Manual page 271

AutoPlay
AUX
AUX RC
Auxiliary Reason Code
(AUX RC)
Auxiliary Work (AUX)
mode
Available
Avaya communication
server
Avaya IP Softphone
Avaya Switcher II
Avaya Telephone
(DCP/IP)
Bandwidth
A Microsoft Windows feature that causes an application on a CD-ROM to run
without any user interaction as soon as the CD-ROM is inserted into the
drive.
See Auxiliary Work (AUX)
See Auxiliary Reason Code (AUX
A numeric code that describes the reason for entering the AUX work mode,
such as lunch or meetings. This Expert Agent Selection (EAS) feature
enables a contact center to track the time of an agent more precisely.
An ACD agent work mode indicating that the agent is unavailable (for
example, observing a pre-defined period of inactivity or in training) to receive
an ACD call.
An agent state in which the agent is able to accept an ACD call. This is a
sub-state of the Auto-In and Manual-In modes.
A DEFINITY, MultiVantage, or Communication Manager system. These
systems receive and distribute communications throughout a contact center.
Avaya IP Softphone is an Avaya product that enables you to log in to an
Avaya communication server as an extension. Avaya IP Softphone does not
support agent login and cannot co-reside with Avaya IP Agent.
A type of headset unit that provides connections to a telephone and to the
soundcard of a PC. This headset allows you to record and play agent
greetings in the Telecommuter mode for PC-based installations of Avaya IP
Agent.
An Avaya IP Agent configuration where calls are conducted through a Digital
Communication Protocol (DCP) or Internet Protocol (IP) telephone. Avaya IP
Agent does not take over, but shares control with the telephone. Any action
can be done through either the physical telephone or through Avaya IP
Agent. This configuration does not require the creation of a second extension
for use with Avaya IP Agent.
The maximum number of digital bits that can pass through a communications
channel every second. For example, Ethernet 10BaseT has a maximum
bandwidth of 10 megabits per second.
mode.
RC).
Bandwidth
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