Avaya IP Agent Installation And User Manual page 199

The following items are available on the Call menu:
Release - Terminates an active call.
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Drop - Disconnects from a call without requiring you to hang up the handset, turn off the
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speakerphone, or press the switch hook.
! !
Important: Important:
6400-series telephones must have a Drop button administered on the Avaya
Important:
communication server in order for the Drop feature in the Avaya IP Agent
window or menus to function properly.
Hold - Places a call on hold until you can return to it. While the call is on hold, you can
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place another call, activate a feature, or answer another call.
Transfer - Sends a call from your extension to another extension or outside number.
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Use this feature when the other party on the call needs to speak with someone else.
There are three different types of transfers available.
The following types of call transfers are available with Avaya IP Agent:
- Basic Transfer - Select Transfer, dial the number on the keyboard or the Dial Pad,
announce the call, and select Transfer again.
- Unsupervised Transfer - Select Transfer, enter the number to be called in the
displayed dialog box, and select the OK button to transfer the call. You are not able
to talk to the party receiving the transferred call with this type of transfer.
- Enhanced Transfer - Select Transfer, enter the number to be called in the
displayed dialog, and select OK. You can announce the call and then, in the
displayed message box, select OK to complete the transfer or Cancel to abort the
transfer.
Conference - Adds other parties to a call. There are two different types of conferences
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available.
The following types of call conferencing are available with Avaya IP Agent:
- Basic Conference - Select Conference which displays another call appearance.
Dial the number of the party to add to the conference through the keyboard or the
Dial Pad, announce the conference to the new party, and select Conference again
to add the new party.
- Enhanced Conference - Select Conference which displays a dialog box. Enter the
number to call in the appropriate field, and select the OK button. After you announce
the conference to the new party, select the Yes button in the resulting message box
to add the new party.
Main window and menus
Issue 1.1 August 2004 199