Avaya IP Agent Installation And User Manual page 77

Before you begin
Before configuring station settings on the Avaya communication server, you should have
completed the procedure in
communication server supports Avaya IP Agent and Feature Access Codes.
To use Avaya CallMaster VI telephones, you must have the PASTE feature enabled on
your Avaya communication server.
To change settings on the Avaya communication server, you must have a user ID with the
proper administrative permissions.
If the station has not yet been created, you must create it using the add station
command on the Avaya communication server.
Steps for configuring CallMaster VI station settings
To change station settings to support Avaya CallMaster VI configurations:
1. Log in to the Station Administration Terminal (SAT) on the Avaya communication
server.
2. Enter change station XXXXX where XXXXX is the number of the station to be used
with Avaya IP Agent.
The Avaya communication server displays the change station form for the specified
extension.
3. In the Type: field, enter 606A1.
4. In the Port: field, enter the number of the port providing the connection for the Avaya
CallMaster VI telephone.
5. Navigate to Page 3 of the change station form.
6. On pages 3, 4, 5, and 6 of the station administration forms, assign functions to each
button that you want to appear in your Avaya IP Agent Phone Features window.
You must assign the necessary agent work mode buttons that are used in your contact
center:
auto-in - This function makes agents available for new calls immediately after the
●
current call is finished.
manual-in - This function makes the agent available to take a call and then places
●
the agent in the After Call Work (ACW) mode when the call has been completed.
after-call - This function places agents in the After Call Work (ACW) mode.
●
aux-work - This function places agents in the Auxiliary Work (AUX) mode. Multiple
●
Auxiliary Work buttons with different reason codes can be assigned to this
extension.
Ensuring compatibility
CallMaster VI configurations
on page 75 to verify that your Avaya
Issue 1.1 August 2004 77