Avaya IP Agent Installation And User Manual page 187

5. Select the appropriate call condition from the following table:
If...
This screen pop should be run for
incoming calls
This screen pop should be run for
outgoing calls
6. If you want the screen pop to start when an incoming calls appears on a specific VDN:
a. Place a check mark in the Pop the screen only when the VDN is check box.
b. In the associated field, enter the VDN name (up to 15 characters) that will cause this
screen pop to run.
Creating a DDE screen pop
Then...
Select one of the following options to
indicate when it should start:
Ringing - The screen pop starts
●
when Avaya IP Agent receives an
incoming call.
Answered - The screen pop starts
●
when an incoming call has been
answered through the Avaya IP
Agent interface or by picking up the
handset in the Telecommuter or IP
Telephone configuration.
Missed - The screen pop starts when
●
the call appearance from an incoming
call disappears after not being
answered. This can be caused by the
caller hanging up or if the call was
routed to a voice mail system after a
specific number of rings.
Released - The screen pop start
●
when the Release button is pressed
on a Call Information Panel (CIP) or
when the agent hangs up the
telephone in the Telecommuter or IP
Telephone configuration.
Select one of the following options to
indicate when it should start:
Connected - The screen pop starts
●
when the party being called answers
the telephone.
Released - The screen pop starts
●
when the Release button is pressed
on a CIP or when the agent hangs up
the telephone in the Telecommuter or
IP Telephone configuration.
Issue 1.1 August 2004 187