Avaya IP Agent Installation And User Manual page 78

Configuring the Avaya communication server
Note:
Note:
release - Assignment of this feature is mandatory. This feature terminates the
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current call and line appearance.
callr-info - This function is only required with the Call Prompting feature so that
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agents are allowed to display information collected from the originator. The Call
Prompting feature obtains information from a caller through a collect-digits vector
step.
When this station is connected to the Avaya communication server, the assigned
button functions are displayed in the Avaya IP Agent Phone Features window.
You can find information on all available button functions in the documentation for your
Avaya communication server.
7. After you create a station and assign or modify buttons, you must perform a download
for the Avaya CallMaster VI. Go to the personal computer connected to the Avaya
CallMaster VI station and select Settings > Phone Configuration from the Avaya IP
Agent menu bar.
Avaya IP Agent displays a confirmation dialog box.
8. Select the OK button.
78 Avaya IP Agent Installation and User Guide
You can configure your Avaya communication server to prompt for reason
codes when an agent enters the aux-work state.