Avaya IP Agent Installation And User Manual page 201

Toolbars > Feature Buttons - Enabling this item displays the
●
which is populated with previously selected buttons from the Phone Features window.
Buttons on this toolbar have an associated lamp that identifies the status of the feature
the button represents.
Toolbars > Agent Greetings - Enabling this item displays the
●
which is used to select, play, and stop agent greetings that have been previously
recorded. This toolbar is available only for the Road Warrior (VoIP) and Avaya
CallMaster VI configurations.
Toolbars > Headset - Enabling this item displays the
●
button for answering a call or creating a new call appearance when a call is not currently
active.
Status Bar - Enabling this item displays the Status Bar at the bottom of the Avaya IP
●
Agent main window. The Status Bar displays different types of information, such as
current activity, notification of voice messages, the state of Avaya IP Agent, and tooltips.
Alternate Interfaces - This menu item lists all alternate user interfaces that have been
●
installed with Avaya IP Agent. The alternate user interfaces use much less desktop
space than the default interface. See
more information.
Agent menu
The following items are available on the Agent menu:
Agent Login - This item displays the Agent Login dialog box for entering your EAS
●
Agent login ID number and password.
Agent Logout - This item enables you to log out so that calls are not routed to this
●
extension.
Auto-In Mode - This is an Automatic Call Distribution (ACD) work mode. Agents in the
●
Auto-In mode are available to receive new calls upon completion of the current call.
Manual-In Mode - This is an ACD work mode. Agents must use the Manual-In feature
●
to re-enter the AVAIL (Available) work mode from the AUX (Auxiliary Work) work or the
ACW (After Call Work) work mode.
Headset
Using alternate user interfaces
Feature button toolbar,
Agent greetings toolbar,
toolbar, which contains a
on page 123 for
Issue 1.1 August 2004 201