Avaya IP Agent Installation And User Manual page 109

20. If you are setting a Road Warrior configuration, select the appropriate device on your
PC in the Select a recording device list. For other configurations, this drop-down list
box is not displayed and you can continue to the next step.
21. If your PC contains multiple sound devices and you have specified the Telecommuter
configuration, you can choose to have Avaya IP Agent play ringing sounds through
another sound device. To do so, place a check mark in the Enable a secondary ring
device check box. Then, select the appropriate sound device from the Select a
secondary playback device drop-down list box.
22. If you want to use agent greetings in the Telecommuter configuration, place a check
mark in the Play greetings via Avaya Switcher II check box. Please note that this
feature is not available in the Windows Terminal Services version of Avaya IP Agent.
! !
Important: Important:
The Avaya Switcher II connects directly to both your telephone and PC. If
Important:
you are not using an Avaya Switcher II, you will not be able to properly
record and use agent greetings in Telecommuter mode.
23. Select the Next button.
Avaya IP Agent displays the next window of the Configuration Wizard.
24. If you are setting a Road Warrior configuration, select the device to use for transmitting
and receiving audio:
Headset or Handset - Select this option if you will be using a headset (Universal
●
Serial Bus or attached to PC sound card) or a special handset that connects to your
PC.
PC Microphone and PC Speakers - Select this option if you will be using a
●
microphone and speaker system attached to your PC.
Half-Duplex Sound Device - Select this option if it is available because Avaya
●
iClarity IP Audio will adjust its performance for this type of sound device. Avaya
recommends that full-duplex sound devices be used for Voice-over-IP
communications.
Initializing IP Endpoint configurations
Issue 1.1 August 2004 109