Avaya IP Agent Installation And User Manual page 15

Search Public Directory - With this feature, agents have the ability to search through
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public or company information using the Lightweight Directory Access Protocol (LDAP).
Screen Pops - Screen Pops can be initiated when a call is received or placed. Avaya IP
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Agent provides agents with the ability to display Web pages, start applications, or
retrieve and display caller information from a database. Screen pops are created using
the Screen Pops Wizard, which guides you through their creation. A screen pop can
consist of any process or application that can be initiated through one of the commands
in the following list:
- Windows executable or registered file type activation
- Dynamic Data Exchange (DDE) "Execute" or "Poke" commands
Usability features
Clipboard dialing - Avaya IP Agent can be used to dial any number copied to the
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clipboard or, in most personal computer applications, used to dial a number that an
agent highlights by right-clicking on the Avaya IP Agent icon in the System Tray.
Enhanced Phone features - The Phone Features window includes adding, renaming,
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and deleting of folders.
Enhanced System Tray icon - The Avaya IP Agent icon in the System Tray contains
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release, drop, hold, transfer, conference, and agent work mode functions.
Automatic login - An agent can automatically log in to the Avaya communication server
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when Avaya IP Agent is started. Avaya IP Agent uses the login information from the
previous login.
Speed dialer - Agents can assign telephone numbers to function keys (F2 through F8).
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Voice message icon - When voice messages are present for the extension currently in
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use, an icon is displayed in the System Tray. When it has been configured, you can click
on this icon to connect to your voice mail system.
Alternate user interfaces - These interfaces can be used in place of the standard
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interface. These alternate interfaces use much less space on your desktop, and then
can eliminate the problem of the previous Avaya IP Agent interface being hidden behind
other applications or requiring too much space on the desktop.
Security and management features
Feature deactivation - Administrators can deactivate Avaya IP Agent features that
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should not be configured or used by agents. The features that can be deactivated
include Screen Pops, Screen Pop administration, Phone Directory, Public Search
Directory, Call History, Phone Features configuration, Personal Phone Features,
Program Options, and Agent Greeting selection.
Configurable database location - You can change the location where the Avaya IP Agent
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database is stored. This database contains the telephone directory and the call history
information.
What is Avaya IP Agent?
Issue 1.1 August 2004 15