Voice-Over-Ip - Avaya IP Agent Installation And User Manual

Voice-over-IP

This section lists those problems that are associated with Road Warrior (VoIP)
configurations.
Problem
Agent cannot be heard by other party.
Transmit and Receive lights on the status
bar are red.
There is excessive bandwidth usage when
an agent is not actively on calls.
Agents cannot establish calls.
What to do
Ensure that a defective sound card or
●
microphone is not being used.
Ensure that the sound card is configured
●
properly through Windows.
Ensure that excessive background or
●
personal computer noises are not
preventing voice transmission.
Adjust the transmit gain level when
●
using full-duplex mode in a noisy
environment.
Ensure that the microphone or headset
●
is not muted.
The selected bandwidth setting cannot be
supported. To change bandwidth settings,
log out of the ACD and the Avaya
communication server, select Settings
from the Login window, and select a lower
bandwidth setting on the Audio tab.
On the Avaya communication server,
change the Service Link Mode: for this
extension from permanent to
as-needed.
Ensure that an improper codec is not in
●
use.
Ensure that the network can support the
●
bandwidth required for Voice-over-IP.
Issue 1.1 August 2004
Voice-over-IP
257