Avaya IP Agent Installation And User Manual page 182

Screen pops
5. Select the Next button.
Avaya IP Agent displays the Screen Pops - Trigger window.
6. Select the appropriate call condition from the following table:
If...
This screen pop should be run for
incoming calls
182 Avaya IP Agent Installation and User Guide
Then...
Select one of the following options to
indicate when it should start:
Ringing - The screen pop starts
●
when Avaya IP Agent receives an
incoming call.
Answered - The screen pop starts
●
when an incoming call has been
answered through the Avaya IP
Agent interface or by picking up the
handset in the Telecommuter or IP
Telephone configuration.
Missed - The screen pop starts when
●
the call appearance from an incoming
call disappears after not being
answered. This can be caused by the
caller hanging up or if the call was
routed to a voice mail system after a
specific number of rings.
Released - The screen pop starts
●
when the Release button is pressed
on a Call Information Panel (CIP) or
when the agent hangs up the
telephone in the Telecommuter or IP
Telephone configuration.